KPLC and FOX 29 will Remain in Downtown Lake Charles

to Continuing the Long Road Home Downtown Lake Charles Remain in

Rendering of KPLC Lake Charles - New Main Entry

KPLC Lake Charles - New Main Entry

FOX 29

In the hours leading up to Hurricane Laura’s August 27, 2020 landfall, KPLC meteorologist Ben Terry implored people to “get out of town” as he and the KPLC staff prepared to evacuate themselves.

His words could not have been more prophetic. As the storm ravaged Lake Charles, KPLC’s iconic red and white 400-foot transmission tower was hurled into the station’s broadcast studio like a spear, causing significant damage. In the immediate aftermath of the storm, the news team reported from their sister station in Baton Rouge, WAFB. Now in 2022, the news anchors continue to report from remote locations, be they the newsroom, the conference room, their homes, or other makeshift locations.

For two years after the storm, KPLC and station owner Gray Television worked on a plan forward, considering whether to build a new station in a different location or rebuild and repair the location at 320 Division Street – the only home KPLC has ever known in its 67 years.

In late June 2022, KPLC General Manager John Ware proudly announced the plans to rebuild at KPLC’s current location. The building is also home to FOX29, KPLC’s partner station. “It’s been our privilege to be located in the hub of downtown Lake Charles,” Ware said. “We serve all of Southwest Louisiana, but it’s been very convenient for us to be downtown as an operating base to go throughout our community.

Gray Television is making an investment in this location. We will rebuild and stay right here in downtown Lake Charles.” Ware said KPLC and Gray Television worked to design a building that will better protect its employees, where employees will be proud to work, and that the city will be proud to have and will help KPLC serve the community.

KPLC has been a trusted source of news and updates in this community since 1954.

Debris filled KPLC’s broadcast studio

Lake Charles Mayor Nic Hunter said it is important to the downtown community for KPLC to rebuild in its current location. “We’re at a point today where there is a group commitment to come back and reinvest in what has been a historic location and a very important anchor for downtown Lake Charles.

Through coverage of triumphs and tragedy, KPLC has kept us up to date over six decades. It’s an important thing when new companies come into Lake Charles, it’s also important when existing companies make the decision to reinvest and retain jobs in Lake Charles.”

Ware does not expect the new building be completely finished until first quarter 2024. “In addition to supply chain problems making everyone’s construction take longer, our project has to be done in phases because we are still operating out of the building.” When disaster strikes, APEX Disaster Specialists is there!

The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Always for SWLA ON-CALL Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Always for SWLA ON-CALL 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Always for SWLA ON-CALL 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Always for SWLA ON-CALL 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com

The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005.

Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime.

uninterrupted service. business clients since 2005. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com

Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States - all day, everyday.

From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24//7 to make sure your customer’s inquiries are responded to consistently and in a timely manner.

specifications – all day every day. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com client’s instructions everytime. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on - from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided service to its business clients since 2005. Southwest Call Center is committed to to treating their customers right by treating their customers right by answering responding to every incoming contact every call professionally, taking an accurate from a client’s customer professionally, message and delivering it according to their accurately and dispatching it as per our specifications – all day every day. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Always for SWLA ON-CALL Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States - all day, everyday. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24//7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com

The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on - from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers has provided service to its business clients since 2005. do not have to be. The company provides customer Southwest Call Center is committed to to support services to businesses throughout Southwest Louisiana and the rest of the United States - all day, treating their customers right by treating their everyday. customers right by answering responding to

From answering phone calls, email messages every incoming contact every call professionally, and everthing in between, Southwest Call Center agents can streamline your business communications. taking an accurate from a client’s customer Businesses no longer have to worry about responding professionally, message and delivering it according in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. to their accurately and dispatching it as per our specifications – all day every day.

support services to businesses throughout Southwest Louisiana and the and the rest of the US – all day, anytime, every day. rest of the United States – all day, every day.

From answering phone calls, email messages and everything in Traditional answering service is not all they do. From dispatch to email to between, Southwest Call Center monitors can streamline business voice mail and even conference calling; businesses can use Southwest Call communications. Businesses no longer have to worry about responding in Center to streamline their business communications. a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business The Lake Charles-based call center is committed to providing “business The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on - from hurricane to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. Southwest Call Center is committed to treating their customers right by responding to every incoming contact professionally, taking an accurate message, and delivering it according to their specifications - all day everyday. • Live agents available 24/7. • Responsive to your customers’ inquiries consistently and in a timely manner. • Stay in touch with your customers 24/7/365 no matter where you are. • Provide ‘business as usual’ service during pandemics, natural disasters, or any other catastrophic event. ALWAYS ON-CALL SINCE 1993 Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Always for SWLA ON-CALL Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Always for SWLA ON-CALL 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Always for SWLA ON-CALL 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Always for SWLA ON-CALL 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com

Traditional answering service is not all they do. From dispatch to email to between, Southwest Call Center monitors can streamline business voice mail and even conference calling; businesses can use Southwest Call communications. Businesses no longer have to worry about responding in Center to streamline their business communications. a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States - all day, everyday. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24//7 to make sure your customer’s inquiries are responded to consistently and in a timely manner.

Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on - from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided service to its business clients since 2005. Southwest Call Center is committed to to treating their customers right by treating their customers right by answering responding to every incoming contact every call professionally, taking an accurate from a client’s customer professionally, message and delivering it according to their accurately and dispatching it as per our specifications – all day every day. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Always for SWLA ON-CALL Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. for SWLA 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. for SWLA 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company provides customer support services to businesses throughout Southwest Louisiana and the rest of the US – all day, anytime, every day. Traditional answering service is not all they do. From dispatch to email to voice mail and even conference calling; businesses can use Southwest Call Center to streamline their business communications. The Lake Charles-based call center is committed to providing “business as usual” service during disaster events or weather-related emergencies. Even an evacuation doesn’t stop them. The have a remote agent staff and volunteer-based ride-out crew to keep the community covered with uninterrupted service. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. for SWLA ON-CALL 629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States – all day, every day. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on – from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company has provided uninterrupted service to it’s business clients since 2005. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime. Southwest Call Center is committed to treating their customers right by answering every call professionally, taking an accurate message and delivering it according to their specifications – all day every day. Southwest Call Center is committed to treating their customers right by responding to every incoming contact from a client’s customer professionally, accurately and dispatching it as per our client’s instructions everytime.

629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers do not have to be. The company customer support services to businesses throughout Southwest Louisiana and the rest of the United States - all day, everyday. From answering phone calls, email messages and everything in between, Southwest Call Center monitors can streamline business communications. Businesses no longer have to worry about responding in a timely manner because our agents are working 24//7 to make sure your customer’s inquiries are responded to consistently and in a timely manner.

The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on - from hurricanes to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way. The company Since 1993, Southwest Call Center’s mission and purpose has been to be on-call so their customers has provided service to its business clients since 2005. do not have to be. The company provides customer Southwest Call Center is committed to to support services to businesses throughout Southwest Louisiana and the rest of the United States - all day, treating their customers right by treating their everyday. customers right by answering responding to

From answering phone calls, email messages every incoming contact every call professionally, and everthing in between, Southwest Call Center agents can streamline your business communications. taking an accurate from a client’s customer Businesses no longer have to worry about responding professionally, message and delivering it according in a timely manner because our agents are working 24/7 to make sure your customer’s inquiries are responded to consistently and in a timely manner. to their accurately and dispatching it as per our specifications – all day every day.

The Lake Charles-based call center is committed to providing “business as usual” service no matter what is going on - from hurricane to government mandated evacuations or stay-at-home orders; Southwest Call Center finds a way.

Southwest Call Center is committed to treating their customers right by responding to every incoming contact professionally, taking an accurate message, and delivering it according to their specifications - all day everyday.

APEX Disaster Specialists Louisiana

was “born” in September of 2019 after realizing the franchise world did not benefit our company or our customers. We had to limit the true service they deserved in an emergency due to insurance agreements with the large companies that didn’t want to truly help their customers. As a company we realized that we wanted to do so much more for our customers and the franchise limited that ability.

APEX Disaster Specialists Louisiana provides more than just the emergency services. Our services also include airduct cleaning, carpet cleaning, biohazard/ crime scene, decontamination, move-out cleans, as well as our new pride and joy, APEX Contents Cleaning and Packout Division. We clean and pack a client’s contents and, in some cases, will store their contents at an offsite climatecontrolled location, rather than put a storage container in their yard.

Even though it’s hard to see what our clients go through after a tragedy, I love my work. It’s very satisfying when we can help make their situation a little easier. Our clients trust us to come in and do a great job. We have a great team that shares my passion for helping those in need.

APEX Disaster Specialists will be there for our clients every step of the way, from initial call, deal directly with their insurance until payment is received. We keep our clients, their insurance companies, and if needed, their attorneys, informed throughout the process. We use state of the art real time software that allows adjusters and clients view their claim in process. At APEX Disaster Specialists Louisiana we believe in transparency.

629 S Martin Luther King Hwy, Lake Charles 337-310-2435 l southwestcallcenter.com

We strive to make our client’s situations as stress-free as possible.

For more information, call 337-626-3725 or visit our website, apexdiasterla.com.

Award-Winning Ross Byrley SHELTER INSURANCE Puts Clients First As a child, Ross Byrley watched

his dad, Martin Byrley, work in the insurance industry and dreamed of the day he could work alongside his father in the company and eventually assume ownership of the business. Ross graduated from LSU in 2009 and joined Martin in 2011.

“Since I started with this agency, we have been honored to receive the company’s most prestigious award – the Conference of

Champions – a total of eight times!” Ross says.

“This award is only given to the top 150 agents out of 1,400 in the entire company and is based not only on outstanding sales performance but also the quality in which we take care of our clients. We pride ourselves in taking personal care of our customers and truly listening to them before offering suggestions.” Byrley says his company specializes in protecting consumers’ assets such as homes, autos, boats, and more. “We hope our policy holders don’t need to use their home or auto insurance because it can be traumatic, but in that event, it is very rewarding to be able to hug them and let them know we will help them. We also offer life insurance and take pride in protecting families’ futures and incomes. A death of a family member is catastrophic, but bringing a survivor who just lost a loved one a large check to help with burial expenses or paying off debt can provide them with some comfort in their time of need. This is why I love what I do! Insurance is intangible – you can’t see, smell, touch, or taste it. The client pays for a promise from their insurance company to act in good faith at their time of need.” After the storms of 2020, Ross Byrley Shelter Insurance received rave reviews from policy holders. “To this day, we have adjusters in Southwest Louisiana doing re-inspections for our customers to ensure they are paid what they deserve,” Ross says. “Shelter Insurance is a large company with a small-town family feel. The company allows our agents to be involved and to voice their opinions or problems to different departments, to make sure we are taking care of our customers.” Shelter also encourages their agents to be involved in the community. During the COVID-19 pandemic in 2020, Shelter gave all customers 30% of their April and May premiums back, amounting to over $100,000 from Ross Byrley Shelter Insurance alone. In addition, every Shelter agent was able to choose a local COVID-related charity and Shelter Insurance paid that charity $1,000. “We were able to give back to our local communities in a big way. I could not have been prouder to work for Shelter Insurance.”

If you’re in the market for new home, auto, or life insurance, give Ross Byrley a call at 337-478-8349. He says, “I may be able to save you some money, and you can rest assured you’ll be joining a great team backed by a fantastic company!”

1-800-SHELTER • 4566 Lake St. • ShelterInsurance.com

Ross Byrley |

70 Years

OF FENCING IN SOUTHWEST LOUISIANA

Your Local Wholesale Fence Supply Store:

Since 1952, family-owned Hercules Fence Company has proudly served Southwest Louisiana; providing the very best quality at a competitive price. We offer a wide range of fencing products and supplies, as well as experienced professionals for installation and custom projects.

When things seem

OUT OF CONTROL

CONTROL THE Wealth Management | Investment Planning | THINGS YOU CAN As successful as you are, we know there ’s still mo want to do. We ’ ve been helping our clients for m Tonya Griffith, of the Griffith earned assets. Find out why so many people trust Financial Group of Wells Fargo Financial Advisors to help them manage their w Advisors, knows firsthand the sense of things being out of control. In August with the care it deserves. 2020, her office, along with every other Call us today.

office in the once-pristine Capital One Building in downtown Lake Charles, La., was destroyed by Hurricane Laura. Her home also suffered damage. Griffith evacuated for the storm and was displaced for two years, but her dedication to her clients was seamless. Griffith continued to serve her clients remotely – first from Florida, where she stayed with family, and then from her home in Lake Charles once repairs were made. “As an advisor, I knew my

clients were depending on me, even if Investment and Insurance Products:  NOT FDIC Insured  NO Bank G

just to talk. I called to check on them,

to listen and participate in whatever LLC. All rights reserved.

conversations they needed to have at that time.”

Wealth Management | Investment Planning |

As successful as you are, we know there ’s still want to do. We ’ ve been helping our clients for earned assets. Find out why so many people trust

Financial Advisors to help them manage their with the care it deserves.

Call us today. The Gri th Financial Group of Wells Fargo Advisors Courtney Gri th Financial Advisor 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 O ce: (337) 439-9081 Courtney.K.Gri th@wellsfargoadvisors.com http://www.thegri th nancialgroup.com/ Investment and Insurance Products:  NOT FDIC Insured  NO Ba

LLC. All rights reserved.

Wealth Management | Investment Planning |

As successful as you are, we know there ’s still m want to do. We ’ ve been helping our clients for earned assets. Find out why so many people trust Financial Advisors to help them manage their with the care it deserves. Call us today. The Gri th Financial Group of Wells Fargo Advisors Courtney Gri th Financial Advisor 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 O ce: (337) 439-9081 Courtney.K.Gri th@wellsfargoadvisors.com http://www.thegri th nancialgroup.com/

Investment and Insurance Products:  NOT FDIC Insured  NO Ba LLC. All rights reserved.

The Gri th Financial Group of Wells Fargo Advisors Courtney Gri th Financial Advisor 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 O ce: (337) 439-9081 Courtney.K.Gri th@wellsfargoadvisors.com http://www.thegri th nancialgroup.com/

During times of heightened stress, During times of heightened stress, whether from extreme weather or whether from extreme weather or extreme market volatility, a person extreme market volatility, a person can quickly become overwhelmed and can quickly become overwhelmed and struggle to do things that might be struggle to do things that might be considered simple or obvious. It can be considered simple or obvious. It can be helpful to focus on the things you can helpful to focus on the things you can control, identify actions that you can control, identify actions that you can take, and complete those action steps. take, and complete those action steps.

Wealth Management | I HERE ARE FOUR FINANCIAL nvestment Planning | Retirement ACTION ITEMS FOR YOU TO CONSIDER:

As successful as you are, we know there ’s still more you want to do. We ’ ve been helping REVIEW YOUR INVESTMENT PLAN.our clients for more than Before you begin making changes to earned assets. Find out why so manyyour investment portfolio, consider your people trust our Financial Advisors to help themgoals. Are you saving for retirement? manage their wealth with the care it deserves. Do you need to build a college fund for your children? Did a recent event create Call us today. a need to adjust your plan? The Gri th Financial Group of Wells Fargo Advisors Courtney Gri th Tonya Gri th, AAMS® Financial Advisor First Vice President - Investment O cer 2070 Walnut Street, Suite 101 Accredited Asset Management Specialist Lake Charles, LA 70601 2070 Walnut Street, Suite 101 O ce: (337) 439-9081 Lake Charles, LA 70601 Courtney.K.Gri th@wellsfargoadvisors.com (337) 439-9081 http://www.thegri th nancialgroup.com/ tonya.gri th@wellsfargoadvisors.com https://home.wellsfargoadvisors.com/tonya.gri th

If your goals have changed or if you haven’t updated your plan in a while, review and, if necessary, update your investment strategy to support reaching your goals.

UNDERSTAND YOUR RISK TOLERANCE.

Risk is a key principle in investing. Some investments are riskier than anning | Retirement Weal others, but every financial decision th Management | Investment Planning | Retirement involves risk. Since risk is inescapable, ore you ore than the key is to understand your risk tolerance and manage how much risk you take, which should be based on As successful as you are, we know there ’s still more you want to do. We ’ ve been helping our clients for more than your long-term financial goals. If your eople trust our earned tolerance for risk has changed, review assets. Find out why so many people trust our ealth your strategy, and make sure you are Financial Advisors to help them manage their wealth with still comfortable with the amount of risk the care it deserves. you’re taking. Call us today. The Gri th Financial Group of Wells Fargo Advisors Tonya Gri th, AAMS® First Vice President - Investment O cer Accredited Asset Management Specialist 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 (337) 439-9081 tonya.gri th@wellsfargoadvisors.com https://home.wellsfargoadvisors.com/tonya. Courtney Gri th Financial Advisor 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 O ce: (337) 439-9081 Courtney.K.Gri th@wellsfargoadvisor http://www.thegri th nancialgroup. gri th s.com com/ Tonya Gri th, A First Vice Preside Accredited Asset Ma 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 (337) 439-908 tonya.gri th@ https://home.w

STICK TO YOUR PLAN.

When the market gets volatile, investors often react emotionally and may want to pull out of the market to try to avoid loss. However, remember that moving or selling investments during a market decline will likely lock in losses. Staying invested may allow you to benefit if the market comes back. Before reacting, take time to step back and try to respond using anning | Retirement anning | RetirementWealth Management | I HERE ARE FOUR FINANCIAL ACTION ITEMS FOR YOU TO nvestment Planning | Retirement logic rather than emotion. more you more than more you more than As successful as you are, we know there ’s still more you want to do. We ’ ve been helping our clients for more than CONSIDER: REVIEW YOUR INVESTMENT PLAN. Before you begin making changes to ORGANIZE AND UPDATE IMPORTANT DOCUMENTS. Are your important documents up-to-date and accessible to those who may need eople trust our eir wealth eople trust our wealth earned assets. Find out why so many people trust our Financial Advisors to help them manage their wealth with the care it deserves. your investment portfolio, consider your goals. Are you saving for retirement? Do you need to build a college fund for your children? Did a recent event create them? Create a reference list of your documents and consider making a digital version for easy storage and accessibility. Also ensure that your beneficiary Call us today. a need to adjust your plan? designations for investment accounts, life insurance, and other accounts are up to date to reflect any new circumstances The Gri th Financial Group of Wells Fargo Advisors such as marriage, birth, death, or divorce. Beneficiary designations typically Tonya Gri th, AAMS® First Vice President - Investment O cer Accredited Asset Management Specialist 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 (337) 439-9081 tonya.gri th@wellsfargoadvisors.com https://home.wellsfargoadvisors.com/tonya.gri t Tonya Gri th, AAMS® First Vice President - Investment O cer Accredited Asset Management Specialist 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 (337) 439-9081 tonya.gri th@wellsfargoadvisors.com https://home.wellsfargoadvisors.com/tonya.gri Courtney Gri th Financial Advisor 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 O ce: (337) 439-9081 Courtney.K.Gri th@wellsfargoadvisors.com http://www.thegri th nancialgroup.com/ h th supersede your will or trust, so you’ll want to confirm they are current and accurate. As of April 2022, Griffith Financial Group of Wells Fargo Advisors now has a new permanent home at 2070 E Walnut St Suite 101, Lake Charles, LA. To make an appointment, give her a call at 337-439-9081. Tonya Gri th, AAMS® First Vice President - Investment O cer Accredited Asset Management Specialist 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 (337) 439-9081 tonya.gri th@wellsfargoadvisors.com https://home.wellsfargoadvisors.com/tonya.gri th

If your goals have changed or if you haven’t updated your plan in a while, review and, if necessary, update your investment strategy to support reaching your goals.

UNDERSTAND YOUR RISK TOLERANCE.

Risk is a key principle in investing. Some investments are riskier than anning | Retirement Weal others, but every financial decision th Management | Investment Planning | Retirement involves risk. Since risk is inescapable, ore you more than the key is to understand your risk tolerance and manage how much risk you take, which should be based on As successful as you are, we know there ’s still more you want to do. We ’ ve been helping our clients for more than your long-term financial goals. If your eople trust our earned tolerance for risk has changed, review assets. Find out why so many people trust our wealth your strategy, and make sure you are Financial Advisors to help them manage their wealth with still comfortable with the amount of risk the care it deserves. you’re taking. Call us today. The Gri th Financial Group of Wells Fargo Advisors Tonya Gri th, AAMS® First Vice President - Investment O cer Accredited Asset Management Specialist 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 (337) 439-9081 tonya.gri th@wellsfargoadvisors.com https://home.wellsfargoadvisors.com/tonya. Courtney Gri th Financial Advisor 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 O ce: (337) 439-9081 Courtney.K.Gri th@wellsfargoadvisor http://www.thegri th nancialgroup. gri th s.com com/ Tonya Gri First Vice Pres Accredited Asset Ma 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 (337) 439-908 tonya.gri th https://home

STICK TO YOUR PLAN.

When the market gets volatile, investors often react emotionally and may want to pull out of the market to try to avoid loss. However, remember that moving or selling investments during a market decline will likely lock in losses. Staying invested may allow you to benefit if the market comes back. Before reacting, take time to step back and try to respond using anning | Retirement anning | Retirement logic rather than emotion. s still more you or more than more you or more than ORGANIZE AND UPDATE IMPORTANT DOCUMENTS. Are your important documents up-to-date and accessible to those who may need eople trust our eir wealth eople trust our eir wealth them? Create a reference list of your documents and consider making a digital version for easy storage and accessibility. Also ensure that your beneficiary designations for investment accounts, life insurance, and other accounts are up to date to reflect any new circumstances such as marriage, birth, death, or divorce. Beneficiary designations typically Tonya Gri th, AAMS® First Vice President - Investment O cer Accredited Asset Management Specialist 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 (337) 439-9081 tonya.gri th@wellsfargoadvisors.com https://home.wellsfargoadvisors.com/tonya.gri t Tonya Gri th, AAMS® First Vice President - Investment O cer Accredited Asset Management Specialist 2070 Walnut Street, Suite 101 Lake Charles, LA 70601 (337) 439-9081 tonya.gri th@wellsfargoadvisors.com https://home.wellsfargoadvisors.com/tonya.gri h th supersede your will or trust, so you’ll want to confirm they are current and accurate. As of April 2022, Griffith Financial Group of Wells Fargo Advisors now has a new permanent home at 2070 E Walnut St Suite 101, Lake Charles, LA. To make an appointment, give her a call at 337-439-9081.

Investment and Insurance Products:uarantee  MAY Lose Value nk Guarantee  MAY Lose Value k Guarantee  MAY Lose ValueInvestment and Insurance ProductGuarantee  MAY Lose Value ank Guarantee  MAY Lose Value ank Guarantee  MAY Lose Value s:  N OT FDIC Insured  NO Bank Guarantee  MAY Lose Value Investment and Insurance Products:  NOT FDIC Insured NOT FDIC Insured  NO Bank Guarantee  MAY Lose Value Investment and Insurance Products:  NOT FDIC Insured  N O Bank GuaranteeNO Bank Guarantee  MAY Lose Value MAY Lose Value LLC. All rights reserved.

LLC. All rights reserved. This article was written by/for Wells Fargo Advisors and provided courtesy of Tonya Jones Griffith in Lake Charles, La. at 337-439-9081, located at 2070 Walnut St. Suite 101. Wells Fargo LLC. All rights reserved. Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. ©2019 Wells Fargo Clearing Services, LLC. All rights reserved.

LLC. All rights reserved. This article was written by/for Wells Fargo Advisors and provided courtesy of Tonya Jones Griffith in Lake Charles, La. at 337-439-9081, located at 2070 Walnut St. Suite 101. Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. ©2019 Wells Fargo Clearing Services, LLC. All rights reserved.

Johnson Funeral Homes— Celebrating Life in Southwest Louisiana

LAKE CHARLES - Johnson Funeral Home

SULPHUR - Johnson & Robison Funeral Home

MOSS BLUFF - Johnson Funeral Home

JENNINGS - Miguez Funeral Home LAKE ARTHUR - Lake Arthur Chapel

Family-owned and operated for over 45 years

Johnson Funeral Home first opened its doors to serve Southwest Louisiana families in 1976, with Zeb Johnson as the owner and sole Funeral Director. As more families chose Johnson for their funeral needs, staff, locations and services were added.

Today, Johnson is the largest, locally-owned funeral home, proudly operated by three generations of the Johnson family and offering the region’s most comprehensive, personalized bereavement and funeral services:

ZEB JOHNSON Owner and Funeral Director

• FULL RANGE OF FUNERAL SERVICE OPTIONS

• PERSONALIZED CREMATION SERVICES

• MILITARY SERVICES

• PRE-ARRANGEMENT COUNSELING

• PET ANGELS CREMATION PROGRAM

• SIX LOCATIONS

• DEDICATED STAFF OF 60 FUNERAL PROFESSIONALS

(337) 478-8687 JohnsonFuneralHome.net

Jennifer Mabou

Jennifer Mabou

Along with the rest of the Southwest Louisiana community, Jennifer Mabou closely watched the weather forecasts late August 2020. By the time it became apparent that Hurricane Laura was headed straight for a Cameron landfall, she and her team were already reaching out to the community via social media, providing vital information they would need in the coming days. One day after the storm, they were back at their office, ready to assist both their clients and the community.

“We had no power and no running water, but we set up a tent in our parking lot and used a notebook and cell phones to start taking claims,” Mabou says. “We met with not only our customers, but State Farm customers from all over Southwest Louisiana. Being present and being visible was important. People showed up on foot, in their cars, and on bikes. There were so many people who showed up and just needed a hug and a shoulder to cry on. After four days of working in our parking lot, I secured a generator to run one window unit in my office. We had customers show up to file their claim and several even took naps on the floor of my office in the cool air. 2022 - Annual Issue Thrive thriveswla.com 63

Our presence mattered. Our customers needed us. One thing I said from the very beginning of the recovery process was that I couldn’t control everything, but I absolutely could control my and my team’s response to our customers. We have been hands on since day one and I wouldn’t have it any other way. I live in this community; I am raising my family here. I owe it to my customers, my friends, to be present and to be their advocates.”

After the first few days post-Hurricane Laura, the magnitude of what Mabou and her team were facing started to set in. “I reached out to State Farm agents across the country and pleaded for their help for our community. Before long, my office had become the hub of donations and free meals. We handed out over 4,000 hot meals, countless cases of water, cleaning supplies, baby diapers, gift cards, clothes . . . the list goes on and on. It wasn’t just about my customers – we did it for everyone in our community. We had families show up to get meals and we discovered they were living out of their vehicles. It was such a sad time, but also one of such great hope. I saw so many people pull together to help one another. I was humbled to be able to help at a time when so many were feeling so helpless.”

and her State Farm Team Rally to Help the Community Post-Hurricane Laura Mabou says social media, especially Facebook, was a life saver for them during Hurricane Laura. “Before the storm, we communicated to mass quantities of people about how to prepare and what documents to have readily available. Once the storm hit, we used Facebook to blast Along with the rest of the Southwest links to file claims. Once the claims process Louisiana community, Jennifer Mabou started, we used social media to send closely watched the weather forecasts daily tips on how to navigate through the late August 2020. By the time it became claims process. We chimed in on topics like apparent that Hurricane Laura was documenting damages, tracking expenses, headed straight for a Cameron landfall, understanding your coverages, and most she and her team were already reaching importantly, fact checking so many false out to the community via social media, posts from people on social media. Our providing vital information they would posts reached tens of thousands of people need in the coming days. One day after and the feedback was awesome. We kept the storm, they were back at their office, that up for months.” ready to assist both their clients and the “Hurricane Laura now sits as the #1 community. catastrophe in State Farm’s 99-year history,” says Mabou. “That shows you the “We had no power and no running water, but we set up a tent in our parking lot and used a notebook and cell phones to start taking claims,” Mabou says. “We met with not only our customers, but State Farm customers from all over Southwest Louisiana. Being present and being visible was important. People showed up on foot, in their cars, and on bikes. There magnitude of destruction that impacted our communities. It was a huge storm that hit us in the middle of a global pandemic. Our resources were scarce, our workforce was weakened, and the work to be done was vast. Ten months later, and I still spend six to seven hours a day working claims. I will continue to be an advocate for my customers.” were so many people who showed up and just needed a hug and a shoulder to cry on. After four days of working in our parking lot, I secured a generator to run (337) 527-0027 • 1633 BEGLIS PARKWAY, SULPHUR • JENNIFERMABOU.COMone window unit in my office. We had customers show up to file their claim and several even took naps on the floor of my office in the cool air. Our presence mattered. Our customers needed us. One thing I said from the very beginning of the recovery process was that I couldn’t control everything, but I absolutely could control my and my team’s response to our customers. We have been hands on since day one and I wouldn’t have it any other way. I live in this community; I am raising my family here. I owe it to my customers, my friends, to be present and to be their advocates.” After the first few days post-Hurricane Laura, the magnitude of what Mabou and her team were facing started to set in. “I reached out to State Farm agents across the country and pleaded for their help for our community. Before long, my office had become the hub of donations and free meals. We handed out over 4,000 hot meals, countless cases of water, cleaning supplies, baby diapers, gift cards, clothes . . . the list goes on and on. It wasn’t just about my customers – we did it for everyone in our community. We had families show up to get meals and we discovered they were living out of their vehicles. It was such a sad time, but also one of such great hope. I saw so many people pull together to help one another. I was humbled to be able to help at a time when so many were feeling so helpless.”

Jennifer Mabou

and her State Farm Team Rally to Help the Community Post-Hurricane Laura Mabou says social media, especially Facebook, was a life saver for them during Hurricane Laura. “Before the storm, we communicated to mass quantities of people about how to prepare and what documents to have readily available. Once the storm hit, we used Facebook to blast links to file claims. Once the claims process started, we used social media to send daily tips on how to navigate through the claims process. We chimed in on topics like documenting damages, tracking expenses, understanding your coverages, and most Along with the rest of the Southwest importantly, fact checking so many false posts from people on social media. Our Louisiana community, Jennifer Mabou posts reached tens of thousands of people and the feedback was awesome. We kept closely watched the weather forecasts that up for months.” “Hurricane Laura now sits as the #1 late August 2020. By the time it became catastrophe in State Farm’s 99-year history,” says Mabou. “That shows you the apparent that Hurricane Laura was magnitude of destruction that impacted headed straight for a Cameron landfall, our communities. It was a huge storm that hit us in the middle of a global pandemic. she and her team were already reaching Our resources were scarce, our workforce was weakened, and the work to be done out to the community via social media, was vast. Ten months later, and I still spend six to seven hours a day working claims. providing vital information they would I will continue to be an advocate for my customers.” need in the coming days. One day after

the storm, they were back at their office, ready to assist both their clients and the (337) 527-0027 • 1633 BEGLIS PARKWAY, SULPHUR • JENNIFERMABOU.COM community.

“We had no power and no running water, but we set up a tent in our parking lot and used a notebook and cell phones to

Jennifer Mabou Along with everyone in Southwest Louisiana, Jennifer Mabou closely watched the weather forecasts late August 2020. By the time it became

and her State Farm Team Rally to apparent that Hurricane Laura was headed straight for a Cameron landfall, she and her

team were already reaching

the Community Post-Hurricane Lauraout to the community via social media, providing vital information they would need

in the coming days. One day after the storm, they were back at their office, ready to

assist both their clients and the community. Our presence mattered. Our customers Mabou tells her story of the following needed us. One thing I said from the very days. “We had no power and no running beginning of the recovery process was water, but we set up a tent in our parking lot and used a notebook and cell phones that I couldn’t control everything, but I to start taking claims. We met with not only our customers, but State Farm customers from all over Southwest absolutely could control my and my team’s response to our customers. We have been Louisiana. Being present and being visible was important. People showed hands on since day one and I wouldn’t have up on foot, in their cars, and on bikes. it any other way. I live in this community; There were many people who came and simply needed a hug and a shoulder I am raising my family here. I owe it to my to cry on. After four days of working in our parking lot, I secured a generator to customers, my friends, to be present and to run one window unit in my office. A few be their advocates.” customers came to file their claim and took naps on the floor of my office in the After the first few days post-Hurricane cool air. Our presence mattered. Our customers Laura, the magnitude of what Mabou and needed us. As I said from the beginning her team were facing started to set in. “I reached out to State Farm agents across the country and pleaded for their help for our community. Before long, my office

of the recovery process, I couldn’t control everything, but I absolutely could control my and my team’s response to our customers. We have been hands on since day one and I wouldn’t have it any other way. I live in this community; I am raising my family here. I owe it to my customers, my friends, to be present and to be their advocates.”

After the first few days post-Hurricane Laura, the magnitude of what Mabou and her team faced started to set in. “I reached out to State Farm agents across the country and pleaded for their help for our community. Soon, my office became a hub of donations and free meals. We handed out over 4,000 hot meals, countless cases of water, cleaning supplies, baby diapers, gift cards, clothes . . . the list goes on and on. It wasn’t only for my customers – we did it for everyone in our community. Some families arrived to get meals and we discovered they were living in their vehicles. It was such a sad time, but also one of great hope. I saw so many people pull together to help one another. I was humbled to be able to help at a time when so many were feeling so helpless.”

Mabou says social media, especially Facebook, was a life saver for them during Hurricane Laura. “Before the storm, we communicated to mass numbers of people about how to prepare and what documents to have readily available. Once the storm hit, we used Facebook to blast links to file claims. Once the claims process started, we used social media to send daily tips on how to navigate through the claims process. We chimed in on topics like documenting damages, tracking expenses, understanding coverages, and most importantly, fact checking so many false posts from people on social media. Our posts reached tens of thousands of people and the feedback was awesome. We kept that up for months.”

Hurricane Laura now sits as the #1 catastrophe in State Farm’s 99-year history, Mabou says. “That shows you the magnitude of destruction that impacted our communities. It was a huge storm that hit us in the middle of a global pandemic. Resources were scarce, our workforce was weakened, and the work to be done was vast. We are near the two-year anniversary of Hurricane Laura and there is still much work to do. We still have customers who have not been able to move home. Contractors have been scarce and supply delays have created a nightmare for those needing to completely rebuild. I still spend several hours a day working claims. I will continue to be an advocate for my customers. Our business has grown tremendously since Hurricane Laura and I truly believe it is because people KNOW that my team and I are experienced, compassionate, and hands-on when it comes to our customers claims. I am thankful to all my clients and I hope they know I am always here for them and their families.”