2020 VOICE Magazine by the Thurston County Chamber by Thurston County Chamber of Commerce

J A N U A R Y

2 0 2 0

THE STATE OF THE COMMUNITY Elected Officials Report Successes, Priorities & Future Work

GROWING A PROSPEROUS ECONOMY & VIBRANT COMMUNITY

magazine PUBLISHER Thurston County Chamber of Commerce

EDITORIAL David Schaffert 360-357-3362 dschaffert@thurstonchamber.com

CONTRIBUTORS David Schaffert Doug Mah Natasha Ashenhurst Heather Harris Dinea Norrell

ADVERTISING Sales & Marketing: Krystal Barkus Elizabeth Bretschneider Blake Knoblauch

SUBSCRIPTIONS 360-357-3362 info@thurstonchamber.com

The State of the Community Report & Address by David Schaffert, President/CEO, Thurston Chamber

For the third year in a row, the Thurston Chamber asked elected officials from Lacey, Olympia, Tumwater, Yelm and Thurston County three questions.

At the State of the Community Address Olympia Mayor Cheryl Selby, Lacey Mayor Andy Ryder, Tumwater Mayor Pete Kmet, Yelm Mayor JW Foster, and Thurston County Commissioner John Hutchings will collectively present an address and then will take part in a question and answer session moderated by Mike Marohn.

1. What is your city or jurisdiction celebrating in 2020? 2. How optimistic are you about the business environment in your city or jurisdiction? 3. What are the economic development priorities for your city or jurisdiction in 2020?

DESIGN Ben Hawkes, Mosaic Marketing Studio

COVER ART Cover story on page 14, Photo by Dinea de Photo

PRINTING Print NW

CONTACT THE CHAMBER 809 Legion Way SE Olympia, WA 98507 360-357-3362 info@thurstonchamber.com thurstonchamber.com

COPYRIGHT All material appearing in the VOICE Magazine is copyright unless otherwise stated or it may rest with the provider of the supplied material. The VOICE Magazine takes all care to ensure information is correct at time of printing, but the publisher accepts no responsibility or liability for the accuracy of any information contained in the text or advertisements. ©2020 VOICE Magazine, Thurston County Chamber.

You’ll find the answers to these questions, written by the elected officials, beginning on page 14. This is our State of the Community Report. We encourage you to read their statements and then attend the State of the Community Address on Wednesday, January 8, 2020.

This is your opportunity to directly engage with our elected officials and weigh in on these important community issues. We look forward to seeing you there.

P.S. Thank you to our State of the Community Forum sponsor, Puget Sound Energy.

THANK YOU TO OUR COMMUNITY INVESTORS

DIAMOND INVESTORS

SCJ Alliance

GHB Insurance, Inc.

Capital Medical Center

Grays Harbor Fair & Tourism

PLATINUM INVESTORS

The Evergreen State College

South Puget Sound Community College

Greene Realty Group

The Rants Group

Heritage Bank - Olympia

GOLD INVESTORS

Hometown Property Management, Inc.

L & E Bottling Company, Inc.

American Workforce Group

Hooper Financial Services

Morningside

Caliber Home Loans

Mills & Mills Funeral Home

Olympia Federal Savings Olympia

Charter College

Nisqually Red Wind Casino

Nissan Commercial Vehicle

Commerce Home Mortgage LoanStar Division

Olympia Furniture Company Pardiman Productions

TwinStar Credit Union Corporate Office

Phillips Burgess, PLLC

Community Youth Services

Radia Inc., PS

Providence St. Peter Hospital

The Creative Office

Timberland Bank

Washington Business Bank

Puget Sound Energy

Venables Pest Management

Wells Fargo Community Bank

Saint Martin's University

The Firs Senior Living Community

America's Credit Union - Lacey FORMA Construction Company Little Creek Casino & Resort Lucky Eagle Casino and Hotel Olympia Orthopaedic Associates, PLLC Port of Olympia

THURSTON COUNTY CHAMBER

Great Wolf Lodge

BUILDING COMMUNITY PROSPERITY SINCE 1874

2020 AAA CRUISE SHOW EXPLORE THE WORLD OF TRAVEL The 2020 AAA Cruise Show is one of the largest gatherings of world-class cruise providers in Washington. Come get the latest tips and trends from knowledgeable travel experts, attend insightful presentations and take advantage of special savings.

CRUISE SHOW SPECIALS:*

• Earn 3% back when you • Hold the Day of Show Specials book travel with your for just $10 per person! AAA Member Rewards Visa® • Receive up to $100 per stateroom onboard spending credit • Free admission • Save 15% off Travel Store gear, accessories and luggage at the show

CAPITAL EVENT CENTER 6005 Tyee Drive SW, Tumwater Date: Saturday, February 8, 2020 Time: 8:30 am – 2:30 pm (Doors Open 8:00 am) RSVP: (360) 704-6185 or AAA.com/CruiseShows

*$10 per person hold required to secure Day of Show specials. Up to $100 per stateroom onboard spending credit applies to cruises only, first two full-fare passengers only and valid on select sailings. Customer must book by 5/31/2020. Deposit or full payment (depending on penalty date) must be completed by 5/31/2020. $10 per person hold is nonrefundable and will be applied as additional onboard spending credit. Offers valid on new reservations only, not retroactive. Travel Store 15% off savings valid day of show only. All offers valid day of show only. Parking fees, when applicable, are attendees’ responsibility and not included in free admission. AAA does not charge service fees on the purchase of cruises and guided vacations. Other service fees may apply for items such as airline tickets, passports, fees imposed by other companies or gov’t entities, etc. AAA Member Rewards Visa® card available to everyone. Restrictions and limitations apply per product and offers. Ask AAA for full details. Agency #178-018-521 #4743 10/19

“I believe in fresh perspectives – offering the organic boost a small business needs.” Carrie Whisler VP Business Banking Olympia Federal Savings NMLS #1143795

Business loans to nourish local success. Carrie understands the entrepreneurial spirit – helping Marcia Tunheim start a second career and assemble the right support team for her new Freshii franchise. Carrie reviewed her business plan, offered sound financial guidance, and assembled the right loan package to bring a healthy new dining option to West Olympia. Contact Carrie to help your business thrive.

BANKING THAT’S MUTUAL olyfed.com I 360-754-3400 I cwhisler@olyfed.com I member fdic

January 2020 THURSTON COUNTY CHAMBER VOICE MAGAZINE

Every month, the Thurston County Chamber offers several networking events, forums and workshops to the community. Here are some highlights you won't want to miss.

Morning Mixxer at Right! Systems, Inc. Please join our host Right! Systems, Inc. on Tuesday, January 7 at 7:30 a.m. for the Thurston Chamber's Morning Mixxer. Right! Systems, Inc. will provide breakfast treats, and our sponsor, L&E Bottling, will host the coffee bar and you can enjoy a morning of networking. Morning Mixxer is free to attend. Where: 2600 Willamette Dr NE, Ste C, Lacey WA 98516.

THE STATE OF THE COMMUNITY

Forum: 2020 State of the Community Address Leaders from Lacey, Olympia, Tumwater, Yelm and Thurston County will share their perspectives on current issues and future prospects for their communities. The event will take place on Wednesday, January 8 at 11:30 a.m. and includes a lunch buffet. Reservations are strongly encouraged. To make a reservation, register online at thurstonchamber.com or call the Chamber at (360) 357-3362. Cost is $25 for members, $30 for non-members in advance; $30 for members, $35 for non-members at the door. When: Doors open at 11:30a.m. Lunch begins at 11:45a.m. Program begins at 12:00p.m. Where: Hotel RL Olympia, 2300 Evergreen Park Dr SW, Olympia, WA 98502

Thurston Young Professionals at The Hub at Lacey Join Thurston Young Professionals on Thursday, January 9 at 5:30 p.m. at The Hub at Lacey. Enjoy a selection of beverages and snacks, meet with other Young Professionals (21-39 year olds) and expand your network. Where: 676 Woodland Square Loop SE, Lacey, WA 98503

Business After Hours at Apricot Lane Boutique Join the Thurston Chamber on Thursday, January 16, at 5:30 p.m. for Business After Hours at Apricot Lane Boutique. Business After Hours is a free networking event. Hosts provide light appetizers and beverages, games and raffles. This is a great opportunity to learn about a local business and expand your network. Where: 625 Black Lake Blvd SW Suite 269, Olympia, WA 98502.

In This Issue... Light, Beauty & Order p. 6 Uline brings their philosophy of cleanliness, organization and cheer to their new warehouse and distribution center in Lacey.

Advocacy Update p. 11 The Chamber supports and endorses all Thurston County public school replacement levies and capital facilities levies/bond measures on the February 11, 2020 ballot.

The State of the Community Report p. 14 Elected officials report on their municipalities' successes, priorities and future work.

Upcoming Events p. 25 10th Annual Math for Life and A Night on the Town: Shanghai coming in March 2020.

Caught in the Lens p. 26 A glimpse at Thurston Chamber events over the past month!

Thank You Sponsors!

thurstonchamber.com

Thurston County Chamber VOICE

January 2020

LIGHT, BEAUTY &ORDER:

Liz Uihlein believes that beauty in one’s surroundings is so important she has her team carefully organize colorful shipping labels on shelves to create a cheerful backdrop to the warehouse space.

How One Company's Philosophy Is Impacting Its Culture

by Natasha Ashenhurst | Photos by Heather Harris, Elements Photography

A new collection of museum-quality art is in the most unexpected place in Lacey. In fact, very few community members will have the opportunity to view the original pieces unless they take a tour of the privately owned business located off Hogum Bay Road or are one of the 230 employees who work there. Most of the pieces are from Jackson Hole, Wyoming, and reflect the landscape and the wildlife of the Western United States. This incredible collection is located in Uline’s new 811,000 square-foot warehouse and distribution center — which is surrounded by a stunning campus. Uline is a family-owned business and is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America with over 36,000 products in stock and ready to ship from their 11 locations throughout North America with a combined facility footprint of 12.3 million square feet. “Natural light and beauty are important to our CEO, Liz Uihlein,” said Aaron Francis, Branch Manager of the Lacey center. “She worked with architects to design the space with over 750 skylights and over 3,000 LED lights. Liz also oversees the

January 2020

Thurston County Chamber VOICE

interior design of all of our buildings, and her attention to detail is incredible. She believes we should all be able to work in a beautiful, clean, and well-lit space, and that is exactly what you’ll find when you visit any one of our 11 shipping locations,” he said. In addition to the framed pieces installed throughout the administrative portion of the building, the warehouse is home to several floor-to-ceiling murals that depict the natural world and bring color and vibrancy to what could be a monotonous space. Liz Uihlein believes that beauty in one’s surroundings is so important she has her team carefully organize colorful shipping labels on shelves to create a cheerful backdrop to the warehouse space. thurstonchamber.com

Uline places value on a working environment that is beautiful, clean and well-lit.

Francis believes that this philosophy is one of many at Uline that makes the company an attractive place to work and have a career creating company culture that encourages employees to stay, learn and grow with the company.

As the Lacey center continues to grow, expanding the workforce is Uline’s primary focus, and just as they have intentionally created a beautiful space, they are deliberately creating a culture designed to nurture employees to succeed.

Uline’s Washington center made a move from Auburn to Lacey in February 2019, after they outgrew their space. The leadership team did an extensive search of potential locations between Vancouver BC and Portland, Oregon. According to Francis, the Lacey location won hands-down because of the space, the attractive rural setting, and the equidistance between Seattle and Portland, which is ideal from a logistical perspective.

“Most of our warehouse employees begin in packing and generally stay in that position for six months,” said Francis. They must show attention to detail and safety while working in a fast-paced environment. After they master packing, they can move to other warehouse positions such as picking. Pickers pick products for each order while harnessed into a forklift that can climb the eight-level-high racks. Eventually, they may have the opportunity to go through Uline’s leadership development program that teaches everything from writing to improving conversations with employees—tools people need to learn to transition into management. Graduates may stay where they are or can transfer to a new location.

Many employees who worked in Auburn made a move to Lacey, but Uline has had to hire 60 people locally in the last 18 months, said Francis. A few are still commuting from Auburn to Lacey. Still, many are finding that the Olympia/Lacey/Tumwater area has more affordable home prices than King County and are delighted to discover that they can get more house for their money in Thurston. thurstonchamber.com

Uline boasts that it offers better than average starting wages as well as an annual performance bonus, sales goal Thurston County Chamber VOICE

January 2020

360.456.4999

venablespestmanagement.com info@venablespest.com

TRUSTED BY THOUSANDS Venables Pest Management is a locally owned and operated company using pet-friendly, professional pest management solutions for ants, termites, mice, beetles, spiders, bed bugs, yellow jackets and rats. We also offer commercial and residential maintenance services and real estate inspections. Give us a call today.

Serving All of Thurston County ECONOMIC DEVELOPMENT SUPPORT THROUGHOUT THURSTON COUNTY

1. Provided $70,000 for the renovation of the Historic Oddfellows

101

Building.

101

Olympia

2. Provided $75,000 to complete the Master plan for the SW

Washington Innovation & Business Park.

Lacey

3. Provided $10,000 for the installation of wider sidewalks,

bulb-outs and landscaping along Binghampton Street to build downtown character and enhance the setting for local and visiting shoppers.

510

Tumwater

4. Provided $20,000 to assist with the design and construction of

the community center.

5. Provided $15,000 to support investment in the Lacey Yelm

121

3 2 5

Tenino

507

Rainier

MakerSpace project.

6. In partnership with the City of Tumwater and U.S. Fish and

Wildlife, developed a Habitat Conversation Plan to provide long-term preservation and management of protected and endangered species.

7. In partnership with the Frank Family, Squaxin Island Tribe and

Salmon Defense, developed and maintains the Billy Frank Jr. Park and Trail to provide a historical and educational self-guided walking tour.

PORTOLYMPIA.COM 360.528.8000

1 507

Bucoda

Inquiries@PortOlympia.com

bonus, profit sharing, retirement savings plan with employer contributions, college scholarship opportunities for children of employees, highly competitive healthcare coverage, paid time off for vacation, sick and personal days, as well as additional days earned with tenure. A strong advocate of wellness, Uline employees have access to walking trails in and around the campus, two kitchens, and an impressive fitness center with beautiful locker rooms and, yes, towel service. “It’s Uline’s culture that has helped Uline land the top spot among large employers in the 2018 Top Workplaces survey,” said Francis. “We work hard to create a family atmosphere throughout our company. Today we are serving root beer floats, just for fun. Recently it was a chili cook-off at lunch. We work hard to create a culture that rewards people for excellent work, just as we have worked hard to create a beautiful space to surround us day-to-day. It all adds up to elevating our environment so that even what could be mundane is exceptional.”

thurstonchamber.com

Aaron Francis, Branch Manager of Uline's Lacey Center.

Thurston County Chamber VOICE

January 2020

MEET OUR AWARDED SPINE TEAM

Zachary Abboo, M.D.

Clyde T. Carpenter, M.D.

Ryan J. Halpin, M.D.

Andrew Manista, M.D.

OLYMPIA’S TOP

SPI N E CARE SPECIALISTS

SOME OF THE MOST COMMON SPINE CONDITIONS WE TREAT INCLUDE: CHRONIC BACK OR NECK PAIN SCIATICA SPINAL STENOSIS SPINAL FRACTUTRES DEGENERATIVE DISC DISEASE PINCHED NERVE Westside Clinic 3901 Capital Mall Drive SW Olympia, WA 98502

Eastside Clinic 615 Lilly Road NE Stes 100 & 120 Olympia, WA 98506

Douglass W. Taylor, M.D. Hawks Prairie Clinic 8140 Freedom Lane NE Lacey, WA 98516

Yoshihiro Yamamoto M.D.

ROC Urgent Care: West Olympia 3901 Capital Mall Drive SW Olympia, WA 98502 Open 7 Days a Week

Call (360) 709-6230 or go to www.olyortho.com to schedule an appointment.

Locally Owned & Operated Since 2002

Three Girls Media We offer world class marketing and custom quality content for small & mid-sized businesses. Services include social media management & ads, blogging, email marketing and much more. Contact us today for a complimentary consultation!

Comprehensive Initial Evaluation • Power Training • Customized Care Video Analysis • Functional Therapy • Super Treadmill Ground-Based Training • Risk Reduction • Plyometrics Improve Performance Reduce Injury Risk Increase Speed & Agility Increase First Step Quickness Improve Flexibility & Mobility Maximize Endurance

“Proactive helped me improve my strength, stamina and overall athleticism. I was able to make one of the top U16 Girls’ Hockey Teams in North America and I believe Proactive was a big part of my success.” – Rebecca, age 15, Olympia

Improve Balance Build Strength & Power

Erika Taylor Montgomery, CEO

360-955-1410 ThreeGirlsMedia.com

proactivesportsmed.com

Tumwater Clinic | 111 Tumwater Blvd SE, Ste 113, Tumwater Olympia Clinic | 2964 Limited Ln NW, Ste A, Olympia Lacey Clinic | 4219 6th Ave SE, Ste B, Lacey

ADVOCACY

Chamber Endorses School Levies & Bond Measures by Doug Mah, Doug Mah & Associates, Thurston Chamber Public Policy Advisor The Thurston County Chamber supports and endorses all Thurston County public school replacement levies and capital facilities levies/bond measures on the February 11, 2020 ballot. This February, voters in all the publicschool districts in Thurston County, including North Thurston, Olympia, Tumwater, and Yelm, will be asked to approve Educational Programs and Operations Replacement Levy proposals. The Thurston County Chamberâ&#x20AC;&#x2122;s Board of Trustees unanimously approved the endorsement (with one abstention). Several districts, including Tumwater and North Thurston, also have Capital Facilities Bond or levies on the ballot to meet their long-term plans. The Chamber endorses these items as well. The proposed levies are not new, or an additional tax. Instead, the measures will replace an expiring four-year educational programs levy approved by thurstonchamber.com

voters in 2016. All districts are proposing to renew Education and Operations levies at the statutory maximum of $2.50 per $1,000 assessed value which is less than voters have approved in the past. The local levies provide local resources for classroom and educational needs of students not funded by the State and generally account for about 12 percent of operating expenses as compared to about 23 percent in the past. Before a school district can propose a ballot measure for a $2.50 levy in 2020, it must submit expenditure plans to the Office of Superintendent of Public Instruction (OSPI) and receive approval. Most Thurston County districts propose to use the resources provided by the levies to provide additional staffing not funded by the State, such as, but not limited to, additional teachers, nurses, mental health specialists and school counselors. The funding will also continue to support programs that

have never been funded by the State, such as the arts, activities and athletics. OSPI approved the expenditure plans submitted by the Thurston County Districts. The districts and Thurston Chamber recognize these positions and programs are critical to meeting the needs and success of students. The Thurston County Chamber consistently calls for a high-quality public-school system to support and help grow the regionâ&#x20AC;&#x2122;s economy. A YES vote is the right action for voters. The replacement levies are local levies, for local programs, governed by local school boards. Successful passage of the levy and facilities bonds will help ensure the region achieves our shared goals for our children, families, and communities. The Thurston County Chamber encourages a YES vote on the levy proposals contained on the February 11, 2020 special election ballot.

Thurston County Chamber VOICE

January 2020

FOR LEASE

The Quad, Suite C-3 Banking feeling a little ... detached?

2415 EVERGREEN PARK DR SW | OLYMPIA, WA

BUILDING C

Business banking doesn’t have to be all business. Let’s get to know each other. Loosen up. Unwind. We’re Washington Business Bank— your local friendly bank. We’re in your community, partnering with small businesses and vital nonprofits. Banking with us isn’t transactional—it’s transformative.

Business banking with a personal touch.

1,349 SF Office

EVAN PARKER

evan.parker@kidder.com

$2,475.00/month, fully serviced

AMY EVANS

Landlord improvements negotiable

KIDDER.COM

amy.evans@kidder.com

DISCOVER MORE AT

wabizbank.com

1970

2020

Community Youth Services is embarking on 50 years of excellent service to youth-at-risk and youth experiencing homelessness in the South Sound region. With over 20 interrelated programs and service to 6,500 youth and families each year, we are in need of some building restoration and improvements to ensure continued excellence for the next 50 years! We hope you will join us in this endeavor to change young people’s lives. To learn more, please visit:

(360) 943-8060

rants-group.com

Sound Business Brokers & Its Regional Economic Impact by Doria Maselli

efore his 20th Birthday, Wes Martin, CBI and Managing Broker, Sound Business Brokers, along with his mother, purchased one of the oldest heating companies in the state of Washington, then known as Greenwood Furnace, later to be renamed Greenwood Heating & Air Conditioning. “I’ve always had an entrepreneurial spirit,” says Martin. “As a kid, while everyone else was trying to increase their allowance, I started both a dog walking and lawn mowing service, quickly figuring out how to involve my friends in doing the work so I could be primarily responsible for selling the services.” What started as almost a hobby quickly turned into a career for Martin. Within 12 years of his initial purchase, Greenwood had purchased 8-9 other HVAC companies, fell into work with a Business Brokerage company and eventually purchased Sound Business Brokers in 2009. Sound Business Brokers provides the highest level of business sales and acquisition services to their clients. Their services include: • • • •

Assisting business owners to execute an exit strategy by confidentially selling their businesses Vetting qualified buyers, who have signed a non-disclosure agreement, access to quality business opportunities Providing professional business value opinions at a reasonable cost Transactional guidance throughout the acquisition process

“I think what some people don’t realize is that when a company is sold, typically the new owner wants all the current employees to stay,” says Martin. “Once a buyer is in place, Sound Business Brokers helps control the message to employees as well as takes the owner through the entire process, from assessing the value of the company to securing funding and the transactional side of the sale to the closing process.” Martin sees much economic growth opportunity in Thurston County. “I think the high costs in Seattle are driving people toward Thurston County; many see Thurston County as a great place to do business and develop. The service and specialty thurstonchamber.com

trades here are doing well and for anyone looking to sell a business, now is the time,” says Martin. “There’s a low inventory of good companies on the market, many potential buyers and capital available to lend.” Martin also enjoys the personal stories of those who benefit from his services. Recently he was approached by a veteran who was transitioning out of the army and deployment. His resources were limited, but he had a strong skillset of systems management and organizational leadership from his time in the army. Martin was able to work with him to purchase a cleaning company with a creative financing deal involving a collaborative agreement between the Buyer and Seller. “This wouldn’t have worked with just anyone, but both myself and the business owner recognized his potential and were able to work out a deal with everyone’s best interests in mind,” says Martin. Martin resides with his wife Pauline on Benson Lake in Mason County. He has two daughters in college, Claire and Grace, and enjoys canoeing, writing, and traveling with his family. For more information, visit: www.soundbusinessbrokers.com SPONSORED MEMBER PROFILE Thurston County Chamber VOICE

January 2020

From left to right: Mayor Andy Ryder, City of Lacey, Mayor JW Foster, City of Yelm, Mayor Cheryl Selby, City of Olympia, Thurston County Commissioner John Hutchings, Mayor Peter Kmet, City of Tumwater. Photo by Dinea de Photo.

THE STATE OF THE COMMUNITY Elected officials from Lacey, Olympia, Tumwater, Yelm & Thurston County report to the community their successes, accomplishments and status of their ongoing work. We asked elected officials from Lacey, Olympia, Tumwater, Yelm and Thurston County, three questions â&#x20AC;&#x201C; What is your community celebrating? How optimistic are you about your municipality's business environment? What are the economic development priorities for your jurisdiction in 2020? What follows are answers to these questions, written by representatives from each municipality. Read this report, and then attend Forum on January 8 where we'll dive deeper into some of the successes, challenges and opportunities highlighted here. 14

January 2020

Thurston County Chamber VOICE

thurstonchamber.com

MAYOR ANDY RYDER LACEY WHAT IS YOUR CITY CELEBRATING IN 2020? We are honored to have earned a spot on Money Magazine’s 2019 “100 Best Places to Live in America” list. To compile the ranking, Money looked at nearly 160,000 data points, including economic health, cost of living, ethnic and economic diversity, public education, income, health and safety, ease of living, and amenities. As one of only two Washington cities to make the list, we would like to thank our community partners for being a vital part of this tremendous accomplishment. We’re also proud that in 2019, the Lacey Veterans Services Hub provided 7,500 client appointments to South Puget Sound Veterans. Thanks to state legislative support, the City received a $2 million Capital Budget grant to upgrade and expand the facility. The Federal Department of Veterans Affairs will also contribute $500,000 to the $2.5 million project. Following two years of development, the Lacey Makerspace opened in June 2019 and provides a collaborative environment for entrepreneurs, business owners, students, and community members to gain handson design and manufacturing skills.

Photo by Flowstate Creatives thurstonchamber.com

The project creates a bridge between education and economic development thanks to the partnership between the City, Saint Martin’s University, SPSCC, the EDC, Port of Olympia, and the business community.

HOW OPTIMISTIC ARE YOU ABOUT LACEY'S BUSINESS ENVIRONMENT? Location is an important factor in successfully attracting new, and retaining and growing existing businesses. Lacey will continue to aggressively pursue its economic development initiatives, including LocationLocationLacey.com.

This, along with the new frontage road, will provide improved access to one of the last large commercial parcels with prime I-5 access and visibility between Lacey and Seattle.

WHAT ARE THE ECONOMIC DEVELOPMENT PRIORITIES FOR THE CITY IN 2020?

We will continue enhancing the newly named Lacey Midtown district (formerly, the Woodland District). Branding efforts will help create an identity Lacey prides itself on being a business- and encourage further economic friendly city. In 2019, the Washington development. We would like to Utilities and Transportation Commission recognize MJR Development for their and the Uline distribution center instrumental role in the revitalization of became fully operational, bringing the area over the past several years. more than 350 new, family-wage jobs with benefits to Lacey. Whole Foods’ We will also complete the new Depot refrigerated warehouse also added Trail Amenity with its acknowledgement nearly 100 jobs. In 2020, Home Depot to Lacey’s historic past. It is being built plans to complete its 1.2 million sq. adjacent to our historic neighborhood near ft. fulfillment center in NE Lacey. It is the location of Lacey’s original train depot, slated to add 550 new jobs. post office, racetrack, hotel, and general store. As the Depot District develops, it will WSDOT plans to complete the new serve as a visual anchor and provide a place interchange at l-5 Exit 111 in late 2020. for the community to gather.

Thurston County Chamber VOICE

January 2020

MAYOR CHERYL SELBY OLYMPIA businesses and continue to ensure their needs are heard. The future funding and construction of the Highway 101 off ramp will help with the expansion of Olympia is serious about our commitment our growing health services sector near to sustainable growth and economic the Capital Medical Center. The City development witnessed by our staffing is also looking to market a significant of a full time professional economic commercial parcel behind Haggen development director since 2015. Having Foods in that same area. a liaison to the private sector is crucial to our success as a full-service city. Additionally, we’re hopeful that voters will support Proposition 1 and fund As we continue to grow our housing the redevelopment of the County supply downtown, there will be additional courthouse/administration campus. opportunities for service and retail This project will provide county businesses to locate there. We’re also residents with a high-functioning, safe poised to welcome small manufacturing and efficient administrative complex for and tech start up operations in our generations to come. The economy of downtown core. A work/live lifestyle is co-locating Olympia’s municipal justice now a reality in our urban center! center with the county will provide WHAT ARE THE ECONOMIC seamless and secure service to our DEVELOPMENT PRIORITIES entire community. The current complex is failing in all areas and doing nothing FOR THE CITY IN 2020? is no longer an option. The longer we We must recognize the awesome wait, the more it will cost our taxpayers. contributions of our west side

HOW OPTIMISTIC ARE YOU ABOUT OLYMPIA'S BUSINESS ENVIRONMENT?

WHAT IS YOUR CITY CELEBRATING IN 2020? Olympia will be celebrating the redevelopment of the area commonly known as the “isthmus.” The “Views on 5th” mixed use block will begin leasing spaces for residents and businesses this year. What was once a blighted building will now be a bright spot on our skyline. There are also two planning processes that will wrap up in 2020 and impact the future livability of our community. The first is the Homeless Response Plan which will give us a community driven map for how to address this crisis. We will also be adopting our inaugural Transportation Master Plan. This document will codify how we’ll incorporate new technologies, multi-modal concurrency, and expanded public transit options as we grow.

January 2020

Thurston County Chamber VOICE

Photo by Flowstate Creatives thurstonchamber.com

MAYOR PETER KMET TUMWATER WHAT IS YOUR CITY CELEBRATING IN 2020? Thanks to Congressman Denny Heck, we are closing out our 2019 Sesquicentennial Celebration by renaming the post office in honor of Tumwater’s first female postmaster, Eva G. Hewitt. Tumwater’s Craft District, built around the South Puget Sound Community College Brewing & Distilling program, is scheduled to open in late spring. Heritage Distilling Company & Ninkasi Brewing Company are among the craft producers who will offer a unique visitor experience that blends education with industry. The Brewhouse Tower’s exterior brick restoration and new weather-tight roof is nearing completion with funding from State grants and private donors. There is a high level of community support for historic preservation of this iconic structure. Residents will see improved maintenance of our current parks with new revenue from a voter-approved Metropolitan Park District. Our community will enjoy enhanced recreational

Photo by Flowstate Creatives thurstonchamber.com

programs, new neighborhood parks, and ultimately, a community center.

HOW OPTIMISTIC ARE YOU ABOUT TUMWATER'S BUSINESS ENVIRONMENT? With many redevelopment and raw land

WHAT ARE THE ECONOMIC DEVELOPMENT PRIORITIES FOR THE CITY IN 2020?

opportunities, Tumwater is ready for new businesses. Tumwater offers five miles of freeway frontage with several on and off-ramps for easy access. There are numerous locations for businesses, both small and large, to thrive in Tumwater including Capitol Boulevard, along Littlerock Road, in the Mottman Industrial Park, and within the Port of Olympia’s Regional Airport and New Market Industrial Campus. The City is making several infrastructure investments to support economic development. And the increase in new single family homes and apartments in Tumwater provide much-needed housing inventory and new customers for Tumwater businesses. Just last year, nearly twice as many permits were issued for single-family homes than in the prior year.

For over a century, the City has been defined by the presence of the Olympia Brewery. Our focus remains on promoting Tumwater as the center for craft brewing, distilling, and cidermaking as we build on our history and brewing legacy. These rapidly growing industries draw investment, foster innovation, create jobs, and attract visitors. The recent re-designation of the Thurston Craft Brewing and Distilling Innovation Partnership Zone helps further our vision of economic vitality and thriving local businesses. The Craft District includes retail shops, cafés, restaurants, professional office spaces, and a small business startup space. Planned improvements in this area include a picturesque trail along the Deschutes River valley and an outdoor performance venue.

Thurston County Chamber VOICE

January 2020

REAL. LIVE. THEATRE.

Love and Information â&#x20AC;¢ Photo by Jessica Weaver

State Theatre, 202 4th Avenue East Olympia, WA 98501

MAYOR JW FOSTER YELM HOW OPTIMISTIC ARE YOU ABOUT YELM'S BUSINESS ENVIRONMENT? Entrepreneurial folk from all over the region are finding their way to Yelm. Small to medium-sized businesses are starting up and thriving here. One very Yelm just celebrated our 95th year as successful shop owner recently told an incorporated city! Although we us that a primary reason he chose to jokingly say that “All roads lead through start his business in Yelm was because Yelm”, especially when I-5 shuts down, he knew the locals would ‘show up’. we have actually become a not-soAnd we do! We like to shop and dine secret destination. As our friends at locally, and we have some unique Olympia and Beyond like to say, we shops and restaurants to choose from. are a ‘decidedly different’ community Our cumulative retail sales have been and are happy to share our uniqueness increasing by at least 5% annually for with friends from near and far. Growing the past 5 years because Yelm offers quickly over the last 20 years to become a great environment for business. the hub for business and entertainment With affordable properties, excellent in Southeast Thurston County, we infrastructure, a helpful development have maintained a small-town feel team at City Hall, an available while providing 1st class services and workforce, and a potential customer amenities to our citizens and visitors. draw of over 45,000, why not Yelm?!

WHAT IS YOUR CITY CELEBRATING IN 2020?

thurstonchamber.com

WHAT ARE THE ECONOMIC DEVELOPMENT PRIORITIES FOR THE CITY IN 2020? Yelm has already established itself as the economic hub of SE Thurston County and we’re encouraging more growth in the business and industrial sectors. We have great infrastructure in our water and sewer systems and a surprisingly agile transportation position, in that we’re just 20 minutes from I-5, but not dependent on that vulnerable mainline since we have alternate Highways 507 and 510 intersecting in Yelm. This allows commercial traffic to move North, South and East even when the freeway is congested. We are partnering with the Community College system and Yelm Community Schools to create a learning center that will move people into careers right here in Yelm. That creates the opportunity for folks to live, learn, work and play in their own hometown. That’s the Pride of the Prairie!

Photo credit: Pablo Creative Thurston County Chamber VOICE I January 2020 I 19

COMMISSIONER

JOHN HUTCHINGS THURSTON COUNTY HOW OPTIMISTIC ARE YOU ABOUT THURSTON COUNTY'S BUSINESS ENVIRONMENT? WHAT IS THURSTON COUNTY CELEBRATING IN 2020? Over the next 2 years, we will continue to invest $4 million of REET2 funds to pay for the design and replacement of culverts to open fish habitat. This program has been so successful that in 2019 the County received state, national and international awards for its innovated approach to aid in the movement and spawning of native fish, primarily salmon.

Homelessness continues to be a regional issue. The county and the 3 major cities have formed the Regional Housing Council (RHC), to address this complex issue from the regional perspective. Also, the County has identified a 2-acre parcel to be used as a regional transition center.

The county’s budget continues to be challenging to balance services to the citizens, fund constitutionally mandated programs, and ensuring fiscal responsibility through maintaining a In response to considerable criminal caseloads and increasing jail populations, sustainable and responsible general fund balance. We will continue to work with we have implemented programs with the State Legislature to find options to our judicial partners as part of our aid counties with funding options. innovated justice strategies. The implementation of the First Look We drafted a third version of the Habitat program addressing criminal behavior Conservation Plan (HCP) to be submitted by examining cases independently to U.S. Fish and Wildlife in early 2020. The has resulted in reducing felony case HCP outlines how the County will offset resolution times. Approximately 65% of the felony cases filed have been referred development impacts to the habitat of species protected under the Endangered to the First Look program. We have Species Act resulting from building also seen a reduction in the average jail population by almost 9% in 2019. permits issued by the County. We expect

to begin the environmental review and approval process as soon as it is accepted by U.S. Fish and Wildlife. Until approved, the County will continue to use a streamlined interim gopher review process to ease the burden on the citizens.

WHAT ARE THE ECONOMIC DEVELOPMENT PRIORITIES FOR THE COUNTY IN 2020? In 2019 we hired our Economic Development Manager, the first task will be to develop the County’s first Economic Development Plan, balancing economic growth with protecting our precious environment. This plan will help us make strategic policy and budget decisions in the future to meet the demands of our growing population. Thurston County hosts over 140,000 public and private sector jobs. The State of Washington, the county’s largest employer, employs a quarter of these workers. However, the county is also home to more than 7,000 private businesses. We will continue to work with the cities, towns and regional partners to diversify our local economy.

Photo by Flowstate Creatives thurstonchamber.com

Thurston County Chamber VOICE

January 2020

EVENTS

Adding Up 10 Years of "Math for Life"

en years ago, the Thurston

an opportunity for them to do that.

receive from students and businesses

County Chamber Foundation

Parents love the program because it

after participating in the program, we

founded a program that has

reinforces what their children learn in

know this is a worthwhile endeavor.

soared to success: Math for Life.

school by providing powerful, real-life

It showcases the quality businesses

Our goal is to promote real life math

examples. It also introduces students

we have in our community, while

skills through a program that directly

to potential careers that they may not

demonstrating to students the

connects businesses, students and

have been aware existed.

importance of math in our everyday

schools. The number of students

lives. Math for Life is solely funded by

enrolled in the program has more than

This year, we are limiting the number

participating businesses and sponsors.

tripled since it began. The reason for

of Math for Life businesses to 70. We

success is simple; businesses are looking anticipate that over 1,100 students,

What: 10th Annual Math for Life Event

for ways to engage with students and

plus their parents, will participate.

When: March 28 – April 12, 2020.

education, and Math for Life provides

From the letters and comments we

For more info, visit thurstonchamber.com

save the DATE! A

NIGHTON THE TOWN

Friday

March 27

BENEFITTING THE THURSTON COUNTY CHAMBER FOUNDATION thurstonchamber.com

Thurston County Chamber VOICE

January 2020

WE’RE BUILDING SO YOU CAN TOO

PLEASE WELCOME TADEU VELLOSO, a new Associate focusing his practice on land use, real estate, and environmental law through our Olympia office. A graduate of the University of Washington School of Law and the University of Portland, Mr. Velloso recently completed a Judicial Clerkship with the Washington State Supreme Court. He holds membership in the Thurston County, Tacoma-Pierce County, and Washington State Bar Associations. tvelloso@phillipsburgesslaw.com

SERVING THE SOUTH SOUND AND SOUTHWEST WASHINGTON

WWW.PHILLIPSBURGESSLAW.COM

Get Comfortable Save 25% Alera® Slimline Swivel/Tilt Chair

360.754.1732 O LY M P I A

509.747.2636 SPOKANE

thecreativeoffice.com Furniture | Office Supplies | Promotional Items | Break Room Items | Janitorial Products

Welcome New Members! The Artisans Group Jason Taellious 360-570-0626 www.artisansgroup.com Architects Mud Bay, Inc. Marisa Wulff 360-709-0074 www.mudbay.us Pet Shops & Supplies The Dapper Frog Cleaners Steve Melton 360-350-6550 Cleaners – Laundry & Dry Cleaning Academy of Aesthetic Arts Vena Villanueva 360-481-3989 www.aestheticarts.education Skin Care, Health & Fitness - Yoga, Health Products – Retail South Bay Automotive Kendra Grant 360-491-7826 www.southbayautomotive.net Auto Repair & Service Lifespan Construction Stefanee McDonald 360-584-3833 www.lifespanconstruction.com Contractors – Repair & Remodel, Construction – Retail Magic Mops Professional Cleaning Service Jason Schuyler 360-350-4805 www.magicmopscleaning.com Cleaners – Residential Link Real Estate – Robyn Link Robyn Link 360-688-7462 www.linkreal.estate Real Estate – Agents, Companies – Residential Sky Bear Media Riley Gibson 360-503-8381 www.skybearmedia.com Video Production Services Hawley's Gelato & Coffee LuWana Hawley 360-489-1801 www.hawleysgelato.com Food & Beverage Specialty – Retail Maestro Strategic Solutions Dave Maestas 360-280-1068 www.maestrostrategicsolutions.com Advertising Agencies, Direct Mail, Marketing, Marketing Programs & Services, Promotional Products Fourasoft, LLC Brian Rawlings 844-551-0674 www.fourasoft.com Business Development, Computer Systems Design & Consulting

Welcome the newest members of the Chamber!

Fleur de Lis Garden Ornaments, LLC Miguel Hernandez 360-584-9761 www.fleurdelisgardenornaments.com Specialty Gifts, Home Decor, Monuments & Signs, Online Retail

Delmonico Meats Brian McDonald 360-485-3034 www.delmonicomeats.com Food & Beverage, Retail, Grocers, Market

Penske Terrence Allain 206-348-0021 www.gopenske.com Trucking Companies, Auto Renting, Rental Service Stores, Shipping & Freight

Family First Homecare Carolyn Goldade 253-271-7725 www.familyfirsthomecarellc.com Home Health Services

Sound Options Kristin Thunderhawk 360-951-6858 www.soundoptions.com/olympia Senior Citizen Services Salt Hair Lounge Rhea Hernandez 360-764-8935 www.salthairlounge.com Hair Salon & Services Integrity Clear Braces Richard Downing 360-259-1984 www.integrityclearbraces.com Dentists & Orthodontists Rockwell Painting LLC Jeremy Johnson 360-359-2747 Painting Capital Recovery Center James Wright 360-357-2582 www.crcoly.org Non-Profit Organizations & Associations Courtney Drennon Morrison House Sotheby's Realty Courtney Drennon 360-790-0262 www.morrisonhousesir.com Commercial Real Estate – Agents Boss Auto Repair Maria Solis 360-915-9847 bossautorepair.business.site Auto Repair & Service The Stampfer Retreat Center Karin Green 206-447-1967 www.stampferretreatcenter.org Churches, Event Venues, Youth Organization Judith Son, MD Judith Son 360-528-2100 Physicians & Surgeons Pallet Services Paul Humphreys 360-755-0525 www.palletservices.com Building Materials, Industrial Equipment & Supplies, Packaging Materials & Recycling Services

KMW Photography Kimberly Witort 360-870-2222 www.KMWphotographyonline.com Photographers Frost & Company, PLLC David Coates 360-786-8080 www.frostco-cpa.com Certified Public Accountants JLO Magic & Entertainment Ana London 360-628-9928 www.jlomagic.com Entertainers, Performing Arts Ferguson Insurance Services Jennifer Ferguson 253-343-8879 www.fergusoninsuranceservices.com Insurance Garage Door MD Adam Sylva 360-742-0820 www.thegaragedoormd.com Garage Door Repair La Gitana Olympia Marian Licxandru 360-753-2929 www.pizzerialagitana.com/olympia Restaurant – Pizza Grand Slam Painting Tyler Busch 360-999-9124 Painting Aegis Business School of Philosophy April Holland 360-214-1916 Career Counseling & Coaching Homes for Heroes Mike Stover www.herosavings.org Real Estate – Agents & Companies Residential

My Senior Care Finder Mike Nelson 877-277-6333 www.myseniorcarefinder.com Senior Citizen Services, Home Health Services, Medical Consultants, Nursing Homes Dirty Deeds Cleaning Melissa Mills 360-510-5438 www.dirtydeedscleaningsvc.com Cleaners - Commercial, Residential, Cleaning/Organization Supplies & Services, Window Washing Refire Coffee Linda Coate 360-688-1199 Beverage Distributors, Coffee & Tea Retail, Coffee Roasting Bobcat of Olympia Derek Ritter 360-357-0272 www.bobcatpnw.com Industrial Equipment & Supplies, Rental Service Stores San Marcos Cleaning Services Margarita Esteban 360-292-5685 Cleaners - Commercial & Residential Sound Workplace Investigations Kari Hanson 253-686-6722 www.soundwpinvestigations.com Consultants – Employment Services All Around Towne Photo LLC Gloria Towne 360-890-4602 www.allaroundtowne.com Photographers, Advertising, Marketing, Video Production American Family Insurance Chris Boston 360-292-7303 www.christopherbostonagency.com Insurance Customalting Trent Clark 360-547-4035 www.customalting.com Manufacturing Companies

The UPS Store Matt Ruan 360-742-3399 www.theUPSstore.com/7168 Mailing Services, Public Notary, Packaging Materials & Service

Genuine Healthcare Elda Hall 360-972-0291 Health & Wellness, Fitness, Nutrition, Holistic Practitioners

Busy Bee Lawn Service, Inc. Jeff Glandon 360-426-1614 www.busybeelawnservice.com Landscape Maintenance

Bumble Bee Auto Transport Kelimaria Brigham 360-706-2075 www.bumblebeeautotransport.com Shipping & Freight

Caught In The Lens

Caught in the Lens is a place to catch up on all of the Chamber happenings over the past month - whether it's Morning Mixxer, Business After Hours, Thurston Young Professionals, Chamber Forum, an awards ceremony, fundraising event, or a Ribbon Cutting. For more photos, follow the Thurston Chamber on Facebook at www.facebook.com/ThurstonCountyChamber.

PO BOX 1427 Olympia, WA 98507-1427

F E B R U A R Y

T H U R S T O N

2 0 2 0

C O U N T Y

C H A M B E R

Angela Jones Washington STEM CEO fights for inclusion and family-sustaining wages

2020 Shared Legislative Agenda • Craft Brewing District • Capitol Lake Management • Lacey Food Bank

GROWING A PROSPEROUS ECONOMY & VIBRANT COMMUNITY

NOW OPEN

Great care for you and your family in West Olympia

Now open and serving Kaiser Permanente members, our new West Olympia Medical Center makes it even easier to get the care you need. Located in Cooper Point Plaza, the new center features a care team led by skilled, dedicated physicians. We hope you’ll come see us for high-quality, personalized care.

Services • Primary care

• Mental health

• Pharmacy

• Radiology

• Lab

Cooper Point Rd SW

Black Lake Blvd SW

Kaiser Permanente West Olympia Medical Center 1200 Cooper Point Road SW Suite 100 Olympia, WA 98502

Hours • Primary care Monday, Wednesday, and Friday Tuesday and Thursday

8 a.m. to 5 p.m. 8 a.m. to 6 p.m.

• Pharmacy Monday through Friday

8 a.m. to 6:30 p.m.

Capital Mall Dr SW

kp.org/wa/westolympia

GP0002651-50-19

February 2020 THURSTON COUNTY CHAMBER VOICE MAGAZINE

Every month, the Thurston County Chamber offers several networking events, forums and workshops to the community. Here are some highlights you won't want to miss.

Morning Mixxer at Kelley Imaging Systems Please join our host Kelley Imaging Systems on Tuesday, February 4 at 7:30 a.m. for the Thurston Chamber's Morning Mixxer. Kelley Imaging Systems will provide breakfast treats, and our sponsor, L&E Bottling, will host the coffee bar and you can enjoy a morning of networking. Morning Mixxer is free to attend. Where: 8300 28th Court NE, Suite 100, Lacey WA 98516

Chamber Forum: 2020 Education Summit & Expo On February 12, attendees of the Thurston Chamber’s Annual Education Summit and EXPO will learn how our community can help prepare students to enter the workforce with the skills necessary to access family-sustaining wages. Angela Jones, J.D., is Chief Executive Officer at Washington STEM and will keynote the Summit. The event will take place on Wednesday, February 12 at 11:00 a.m. and includes a lunch buffet. The Expo will begin at 11:00 a.m. Cost is $25 for members, $30 for non-members in advance; $30 for members, $35 for non-members at the door. When: Doors open at 11:00 a.m. Lunch begins at 11:45 a.m. Program begins at 12:00 p.m. Where: Saint Martin's Norman Worthington Conference Center, Pavilion Way SE, Lacey, WA

Thurston Young Professionals at Hawks Prairie Casino Join Thurston Young Professionals on Thursday, February 6 at 5:30 p.m. at Hawks Prairie Casino. Enjoy a selection of beverages and snacks, meet with other Young Professionals (21-39 year olds) and expand your network. Where: 8318 Quinault Dr NE, Lacey, WA 98516

Business After Hours at Olympia Federal Savings Join the Thurston Chamber on Thursday, February 20, at 5:30 p.m. for Business After Hours at Olympia Federal Savings. Business After Hours is a free networking event. Hosts provide light appetizers and beverages, games and raffles. This is a great opportunity to learn about a local business and expand your network. Where: 4310 6th Ave SE, Lacey, WA 98503

In This Issue... Reality Fair p. 7 Reality Fair teaches money management skills to students before they launch.

2020 Shared Legislative Agenda p. 10 • Craft Brewing District • Capitol Lake Management • Lacey Food Bank

Angela Jones p. 13 Washington STEM CEO fights for inclusion and family-sustaining wages.

Intercity Transit Moves to Zero Fare p. 17 Zero-fare gains national media attention.

Keeping an Eye on Seattle p. 19 Will the Seattle solution work in Thurston County?

Upcoming Chamber Foundation Events p. 20 Find Your Future and Math for Life need business support.

Caught in the Lens p. 22 A glimpse at Thurston Chamber events over the past month!

Thank You Sponsors! WWW.OLYMPIAPEPSI.COM

thurstonchamber.com

Thurston County Chamber VOICE

February 2020

magazine PUBLISHER Thurston County Chamber of Commerce

EDITORIAL David Schaffert 360-357-3362 dschaffert@thurstonchamber.com

CONTRIBUTORS David Schaffert Doug Mah Natasha Ashenhurst Doria Maselli

ADVERTISING Sales & Marketing: Krystal Barkus Elizabeth Bretschneider Blake Knoblauch

SUBSCRIPTIONS 360-357-3362 info@thurstonchamber.com

DESIGN Ben Hawkes Mosaic Marketing Studio

COVER ART Angela Jones, courtesy of Washington STEM

PRINTING Print NW

CONTACT THE CHAMBER 809 Legion Way SE Olympia, WA 98507 360-357-3362 info@thurstonchamber.com thurstonchamber.com

Our Education Issue by David Schaffert, President/CEO, Thurston Chamber

e’re excited to bring you several stories focusing on education in this issue of the VOICE Magazine. February is 'Careers in Technical Education Month' and also when we will hear from our featured speaker, Angela Jones, CEO of Washington STEM, at our Education Summit and EXPO. Angela Jones and Washington STEM are passionate about helping students access family-sustaining wages. Read more about Jones' mission on page 12, then register to attend Forum to engage directly on this topic.

To celebrate Math Awareness Month in April, the Thurston Chamber Foundation invites students to participate in the 10th annual "Math Scavenger Hunt" for a chance to win prizes. There are several ways you can help! We’re looking for Math for Life locations and Math for Life sponsors. Nearly 60 businesses and over 1,000 students participated in Math for Life last year. The event runs from March 28 – April 12, 2020! Students who participate have an opportunity to win great prizes. Learn more at thurstonchamber.com/mathforlife.

We often hear people say, “Schools need to teach kids how to manage their money.” Well, many schools are, thanks to partners such as WSECU. Read about Yelm Public Schools’ Reality Fair that will take place in February, and learn how you can get involved in this community event.

The Washington State Legislature is back in session, which means the Thurston Chamber is taking a leadership role in developing the Shared Legislative Agenda, created with community partners. Read more about this group’s effort on page 10. We develop this agenda with input from the business community. If you have any input on further agenda items, please email us at info@thurstonchamber.com.

Over 1,000 Thurston County 8th through 12th-grade students are planning to attend Find Your Future, the Chamber Foundation’s career exploration day on Saturday, March 7, 2020, from 10:00 a.m. to 1:00 p.m. at Tumwater High School. Thanks to the partnership with area school districts and support from various sponsors, there is no cost to attend. Learn more about Find Your Future on page 20.

Finally, congratulations are in order to Intercity Transit. They adopted a zerofare policy on January 1 and are receiving national attention for this bold move that, we believe, shows incredible leadership and commitment to transformational service. Well done.

THANK YOU TO OUR COMMUNITY INVESTORS

DIAMOND INVESTORS

SCJ Alliance

GHB Insurance, Inc.

Capital Medical Center

Grays Harbor Fair & Tourism

PLATINUM INVESTORS

The Evergreen State College

South Puget Sound Community College

Greene Realty Group

The Rants Group

Heritage Bank - Olympia

GOLD INVESTORS

Hometown Property Management, Inc.

L & E Bottling Company, Inc.

American Workforce Group

Hooper Financial Services

Morningside

Caliber Home Loans

Mills & Mills Funeral Home

Olympia Federal Savings Olympia

Charter College

Nisqually Red Wind Casino

Nissan Commercial Vehicle

Commerce Home Mortgage LoanStar Division

Olympia Furniture Company Pardiman Productions

TwinStar Credit Union Corporate Office

Phillips Burgess, PLLC

Community Youth Services

Radia Inc., PS

Providence St. Peter Hospital

The Creative Office

Timberland Bank

Washington Business Bank

Puget Sound Energy

Venables Pest Management

Wells Fargo Community Bank

Saint Martin's University

The Firs Senior Living Community

America's Credit Union - Lacey FORMA Construction Company Little Creek Casino & Resort Lucky Eagle Casino and Hotel Olympia Orthopaedic Associates, PLLC Port of Olympia

THURSTON COUNTY CHAMBER

Great Wolf Lodge

BUILDING COMMUNITY PROSPERITY SINCE 1874

“I love providing creative ideas to help a family shop like Kluh Jewelers sparkle and shine.” Carrie Whisler VP Business Banking Olympia Federal Savings NMLS #1143795

Generations of business banking relationships. Carrie knows family businesses – like the three-generation Kluh Jewelers in Lacey. When grandson Matt Kluh wanted to buy and renovate a new location, Carrie assembled a loan package that enabled their lobby to display a replica of founder Ted Kluh’s VW featuring a giant diamond on the side. Contact Carrie to help your business thrive.

BANKING THAT’S MUTUAL olyfed.com I 360-754-3400 I cwhisler@olyfed.com I member fdic

Get Comfortable Save 25% AleraÂŽ Slimline Swivel/Tilt Chair

360.754.1732 O LY M P I A

509.747.2636 SPOKANE

thecreativeoffice.com Furniture | Office Supplies | Promotional Items | Break Room Items | Janitorial Products

Reality Fair Teaches Money Management Skills to Students Before They Launch by Doria Maselli | Photography courtesy of Yelm School District

Balancing a monthly budget. Calculating and tracking expenses. Planning and saving for the future. These are all things that become a routine part of adult life. And now, thanks to Reality Fairs started by WSECU, students in the region are getting important lessons on these skills to prepare for their futures. WSECU has been designing curriculum, planning and putting on Reality Fairs across Thurston and Mason counties. The events give students a glimpse into the reality of becoming self-sufficient and financially independent adults. WSECU's goal is to host a Reality Fair at every high school in Thurston and Lewis County this year. Volunteers assign students a scenario – a career and salary as a recent college graduate; the careers and salaries vary. Like many college graduates, they thurstonchamber.com

graduate with some debt, student loan payments and savings. They are asked to create a monthly savings goal and manage the rest of their salaries, factoring in expenses including rent, health insurance premiums, as well as federal tax withholdings, and other living expenses.

such as an unexpected car repair or a monetary birthday gift from a family member. At the end, students meet with a financial coach who helps them recap their spending and expenses and assess their priorities and financial decisions.

The Reality Fair was held at Yelm High School for the first time last year. “Our At the fairs, stations are set up for goal is for every student to participate students to visit. The volunteers manning in a Reality Fair before they graduate as the booths are encouraged to “sell” to part of their High School and Beyond students, things such as vacations, pets Plan, a state mandated graduation and tattoos. Other stations include requirement,” says Teri Pablo, Career regular items like groceries, cell phones and Technical Education (CTE) Director and other necessities. The Life Happens with Yelm Community Schools. The station, a required stop, can often be a events also rely heavily on the time reality check, as it includes a “wild card,” and support of volunteers. Thurston County Chamber VOICE

February 2020

FOR LEASE

The Quad, Suite C-3 2415 EVERGREEN PARK DR SW | OLYMPIA, WA

BUILDING C

1,349 SF Office

EVAN PARKER

evan.parker@kidder.com

$2,475.00/month, fully serviced

AMY EVANS

Landlord improvements negotiable

KIDDER.COM

amy.evans@kidder.com

Is there an elephant in your office?

Workplace conflict, lack of communication and incivility are common in many organizations, but, too often, ignored or avoided. The Dispute Resolution Center of Thurston County provides a variety of resources to help businesses and organizations resolve conflict, prevent conflict and improve communication:

Workplace Mediation Group Facilitation Customized Training

Civic Harmony Starts Here

“I was completely impressed with the response from the local community,” says Pablo. “I sent out an email to recruit volunteers, and within hours I was inundated with emails from local businesses and volunteers looking to partner with us for our Yelm event.” In fact, the response was so overwhelming that the community formed a Financial Advisor Literacy Committee to collaborate and provide resources for the future of both the community and the Reality Fairs. “After the fair, we surveyed the students and were so pleased to learn that each student responded that they would participate again and would also encourage a friend to do the same,” says Pablo. “We are really encouraging students to develop necessary life skills and financial literacy to be able to plan and prepare for the future. Every freshman goes through a job interview experience, and we build and provide additional learning opportunities from there, including the Reality Fairs for juniors and seniors.” The Reality Fair also includes an online component, where students can access additional information and resources. The goal for Pablo is to hold the event in Yelm four times a year.

Above: Community volunteers partner with Yelm Community Schools at Reality Fair. Left: Thurston Chamber's Training & Development Manager Michele Winn and Yelm Mayor J.W. Foster interact with students at Yelm's Reality Fair 2019.

Reality Fairs are possible because of WSECU and their commitment to encouraging financial literacy, responsibility and education for the community and the future. For additional information or to participate or volunteer, contact WSECU at wsecu.org.

FFOORR SSA ALLE E OORR LLEEA ASSE E

1970

2020

s m y t hs lm a yntdhilnagn .dci o m. c o m ng

PREMIUM OFFICE SPACE PREMIUM OFFICE SPACEWITH WITH WATERFRONT VIEWS WATERFRONT VIEWS These luxury condominium office suites, These luxury condominium office suites, withwith beautiful views of Budd Inlet and beautiful views of Budd Inlet and Mount Rainier, areare located only minutes Mount Rainier, located only minutes fromfrom downtown Olympia. downtown Olympia. CONTACT CONTACT

BECKY BECKYSAMUELSON, SAMUELSON, CCIM CCIM

FULLFULL SERVICE PROPERTY MANAGEMENT LEASE SERVICE PROPERTY MANAGEMENT LEASEAND ANDSALES SALESSERVICES SERVICES

(360) 943-8060 (360) 943-8060| |rants-group.com rants-group.com

2020 LEGISLATIVE PRIORITIES

Tumwater Craft District, Lacey Food Bank & Capitol Lake SHARED LEGISLATIVE AGENDA

by Doug Mah, Doug Mah & Associates, Thurston Chamber Public Policy Director

February 2020

The greater Thurston County Shared Legislative Partnership (SLP) is advancing three capital budget projects for the 2020 legislative session. Community leaders are working with members of the Thurston legislative delegation to advocate and seek support for these projects that are unique to the Thurston region. The new Craft District in Tumwater, currently under construction, will be a flagship location that champions Thurston Countyâ&#x20AC;&#x2122;s rich heritage in craft brewing and distilling and advances craft beverage and agriculture interests in the State. An Integrated Malt System & Storage combined with an innovative CO2 Recovery Device will further differentiate this unique and innovative district. The Integrated Malt System

Thurston County Chamber VOICE

& Storage local allows grains grown from the surrounding region to be stored in a centrally located urban center. This makes growers and products more accessible by the brewers, distillers and students located on site, as well as those across the region. The CO2 recovery device harvests carbon dioxide gas from the fermentation process. The captured gas is used in later steps of beverage production, such as carbonation. The device reduces the need for purchase of industrial CO2 and off-sets the carbon footprint of all fermentation operations. The SLP requests $240,000 to help purchase these devices. The Lacey Food Bank is a new regional resource that will provide critical access to food to over 11,000 food-insecure residents in the Lacey area. The third and final phase of the project is the construction of a $2 million Client Services/Food Pantry building and parking area. This facility will provide thurstonchamber.com

individuals and families in need with weekly or monthly access to a wide variety of food products, including fresh produce and dairy products, frozen meat and canned and dry goods (subject to availability). The Lacey Food Bank has a special place in our community. In 2017, the Lacey Food Bank was designated by the Lacey City Council, North Thurston School District Board and Lacey Chamber of Commerce as the City’s first “Compassionate Community Project.” The SLP made an initial request of $500,000 to help start the final phase. The Capitol Lake Long-Term Management Project is currently underway. In 2018, the Legislature provided the Department of Enterprise Services (DES) $4 million for Phase 2 of the Long Term Management Project. An additional $2.4 million is needed in order to complete the full scope of Phase 2 and the final Environmental Impact Statement (EIS) designating a preferred alternative for long-term management of the lake and estuary. In 2019, DES initiated discussions with local stakeholders to evaluate opportunities for shared funding in Phase 2. The Executive Work Group, which includes the cities of Olympia and Tumwater, LOTT Clean Water Alliance, Port of Olympia and Thurston County expressed commitments to collectively contribute between $250,000 and $300,000 to fund consultant and legal support to the Funding and Governance Work Group. The SLP requested $2.1 million combined with $300,000 in local funds to complete this part of the management project. What’s next? The Shared Legislative Partnership, established by the cities of Olympia, Lacey, Tumwater, Yelm, Thurston County, Port of Olympia, Thurston Regional Planning Council, Thurston County Economic Development Council, South Puget Sound Community College and the Thurston County Chamber of Commerce, will continue to work with area legislators during the 2020 legislative session on these projects of regional significance. To find out how you can assist with this effort, please contact Doug Mah, with the Chamber’s Public Policy Division at Doug@DougMahAssociates.com.

The Lacey Food Bank has a special place in our community. In 2017, the Lacey Food Bank was designated by the Lacey City Council, North Thurston School District Board and Lacey Chamber of Commerce as the City’s first “Compassionate Community Project.”

The Capitol Lake Long-Term Management Project is currently underway. In 2018, the Legislature provided the Department of Enterprise Services (DES) $4 million for Phase 2 of the Long Term Management Project. An additional $2.4 million is needed in order to complete the full scope of Phase 2.

What is the Shared Legislative Partnership? The Partnership advocates on common interests to maintain the region’s economic vitality and generate opportunities that enhance the quality of life for residents in the Thurston County Region. The shared legislative priorities meet specific criteria and agreement that include: • Exclusive and unique only to the Thurston County region • Result in benefits to more than a single member entity • Demonstrated commitment to member cooperation and collaboration • Non-supplanting to individual member requests Last year, the Shared Legislative Partnership, working with the region's legislative delegation, successfully obtained funding for the NEPA/SEPA review for I-5 Tumwater to DuPont; the Lacey Veterans Services Hub; the SW Washington Regional Agricultural & Innovation Park; and a Restoration of Judicial Impact Fee Funding to offset the impact of State related actions in Thurston County Superior Court.

thurstonchamber.com

The new Craft District in Tumwater, currently under construction, will be a flagship location that champions Thurston County's rich heritage in craft brewing and distilling and advances craft beverage and agriculture interests in the State.

Thurston County Chamber VOICE

February 2020

Banking feeling a little ... detached? Business banking doesn’t have to be all business. Let’s get to know each other. Loosen up. Unwind. We’re Washington Business Bank— your local friendly bank. We’re in your community, partnering with small businesses and vital nonprofits. Banking with us isn’t transactional—it’s transformative.

Business banking with a personal touch.

DISCOVER MORE AT

wabizbank.com

ANGELA JONES

& WASHINGTON STEM by Natasha Ashenhurst | Photos courtesy of Washington STEM

It was one, short line in a job description that caused Angela Jones to change her career trajectory and become the new CEO of Washington STEM — “We try to help students access family-sustaining wages.”

Angela Jones, Washington STEM CEO, shares how STEM education went into developing the 'Cosmic Crisp apple' as part of her keynote speech at the STEM Summit.

“That did it. I knew I had to work for this organization because the mission of my entire career is creating equitable access to quality education and opportunity,” she said. Jones grew up in the Mountlake Terrace/Lynnwood area, but left the rainy side of the State 30 years ago and did not look back. She has a law degree from Gonzaga University and has spent much of the last 26 years serving in leadership positions in higher education, most recently serving as Vice President at Eastern Washington University. She was not looking to return to our side of the mountains, but when someone asked her to look at the job description for CEO of Washington STEM, she knew she had to apply. Jones took the helm of what would be her new home August 1, 2019. Washington STEM is a statewide, independent nonprofit headquartered in Seattle. Launched in 2011 and founded on the principles of equity, partnership and sustainability, they

thurstonchamber.com

Thurston County Chamber VOICE

February 2020

WELCOME TO THE FAMILY!

WEâ&#x20AC;&#x2122;RE HERE TO HELP YOU.

Erik Heimann NMLS# 539571

Matt DeBord

Matt Hargrave NMLS# 1218316

Diana Grantham

s U t i s i V NLINE, O

Tim Collins

Ashley Worth

w o n is

TOO!

WEST OLYMPIA DOWNTOWN OLYMPIA LACEY LACEY/COLLEGE PANORAMA TUMWATER YELM

800.562.8761

Staff photo at Washington STEM's annual STEM Summit. Photo courtesy of Washington STEM

seek solutions that lead to opportunities for underserved and underrepresented students in STEM fields. They believe that through high-quality STEM education, Washington students will become, “the leaders, critical thinkers and creators that will tackle the biggest challenges facing our State, nation and the world.” Located in the McKinstry Innovation Center in Seattle, they support ten regional networks, including the Capital Region, which has an office in Tumwater. “A large part of our work involves taking deep dives into data for each region in our State. We show communities how to interpret the data, and then we convene partners to improve key indicators and make connections with the private sector. For instance, hi-tech serves as one of the cornerstones of Washington State’s economy. We want Washington State students to have access to those hi-tech jobs, yet we rank 46th in the country for students earning post-secondary credentials in order to access those jobs,” she said. The other role of Washington STEM is to increase STEM access for girls, students of color, students living in poverty and students in rural areas of the State. Jones and her team also work with companies thurstonchamber.com

to help them make their work culture one that encourages these populations to stay. “We encourage more girls, for example, to consider STEM careers while at the same time we are working with companies to reduce women leaving those fields because of unfriendly workplace environments,” she said.

significant focus of our regional networks as they expose educators to what is going on in the industry,” she said.

Finally, Jones and her team work directly with students to bring their voice to community leaders. “We try and understand why kids are deciding not to attend college or a certification Jones and her team also work with job program. Rather than conjecture, we ask sectors to make sure there are students the students directly,” she said. “In many in the pipeline to fill anticipated growth rural communities, we want students areas. For example, Computer Science is to compete in robotics competitions, a well-known and publicized STEM field yet they still do not have access to with jobs often left unfilled. Still, there are broadband. We have to bring the entire lesser well-known fields with incredible community along with us, and this demand such as Surveyors and Transit includes bringing heart to the science. Planners; both STEM careers with plenty Ultimately, I see this as my role.” of potential in a region with anticipated population growth. “A lot of people don’t Angela Jones will keynote the Thurston grow up saying, ‘I want to be a Surveyor,’ Chamber’s February Education Summit but there is a lot of science, math and on Wednesday, February 12, 2020 at technology increasingly used in this field. Saint Martin’s University at 11:30 a.m. When we want to encourage students to The community is invited to attend and consider these fields that they typically can purchase tickets at thurstonchamber. don’t think about, we’ll bring groups of com. Prior to the luncheon and keynote teachers to the industry so they can learn address, attendees are encouraged to about what skills these jobs need and attend the Education EXPO, which then go back and speak first-hand to their begins at 11:00 a.m. students. A great example is the Tacoma STEAM Group recently brought folks Editor’s Note: STEM stands for Science, to Sound Transit to consider careers in Technology, Engineering and Mathematics. transportation, helping move populations Others refer to STEAM, Science, Technology, efficiently and reduce gridlock. This is a Engineering, Arts and Mathematics. Thurston County Chamber VOICE

February 2020

MEET OUR AWARDED SPINE TEAM

Zachary Abboo, M.D.

Clyde T. Carpenter, M.D.

Ryan J. Halpin, M.D.

Andrew Manista, M.D.

OLYMPIA’S TOP

SPI N E CARE SPECIALISTS

Eastside Clinic 615 Lilly Road NE Stes 100 & 120 Olympia, WA 98506

Douglass W. Taylor, M.D. Hawks Prairie Clinic 8140 Freedom Lane NE Lacey, WA 98516

Yoshihiro Yamamoto M.D.

ROC Urgent Care: West Olympia 3901 Capital Mall Drive SW Olympia, WA 98502 Open 7 Days a Week

Call (360) 709-6230 or go to www.olyortho.com to schedule an appointment.

G R E AT E S T H I T S O F T H E 6 0 ’ S , 7 0 ’ S . . . A N D S O M E 8 0 ’ S !

HELPING OUR COMMUNITY COMES WITH THE TERRITORY. O LY M P I A | L A C E Y | T U M W A T E R

Olympia’s First Radio Station has a new home on your FM radio dial!

Stream online at KGYfm.com

Around here, “business as usual” means giving back to the community. It means leading by example. Paying it forward. And doing good, where good is needed most. Our commitment to local philanthropy is as important as our commitment to our customers. Visit ColumbiaBank.com.

Member FDIC Equal Housing Lender

Get on, it's free!

Zero Fare

Thurston County's Intercity Transit is receiving national attention for its move on January 1, 2020 to zero-fare. If you've read a national newspaper or listened to the radio in the past few weeks, you've probably read or heard these headlines: The Wall Street Journal “Cities Offer Free Buses in Bid to Boost Flagging Ridership”

The New York Times “Should Public Transit Be Free? More Cities Say, Why Not?”

What’s causing the stir? Starting on January 1, 2020, passengers riding on Intercity Transit buses no longer need bus fare or passes to ride. As of today, Intercity is the largest bus fleet in the Pacific Northwest to eliminate a fare collection. Intercity Transit leadership looked at the cost of replacing its obsolete fare boxes with new electronic fare card readers and decided it wasn't worth it, especially given the potential to increase ridership and speed up boarding by not charging fares at all. The zero-fare system eliminates fare collection on buses and Dial-A-Lift, increasing access to those services, reducing travel times and eliminating the need to replace outdated fare collection equipment. Last year, the community approved Intercity Transit Proposition 1 to expand transit services within the agency’s service area, which includes Lacey, thurstonchamber.com

The Hill “Olympia becomes largest city in Pacific Northwest to offer free public transit”

Olympia, Tumwater and Yelm. With the passage of IT Proposition 1, Intercity Transit committed to nine specific service enhancements that would make our transit system “transformational.” The agency has already implemented 60 percent of those improvements, including earlier and later service, improved frequency, service to new areas and enhanced facilities. After evaluating a range of options, including new fare collection technologies, the Authority determined a zero-fare system may be the most efficient and economical way to achieve the transformational transit system voters supported in 2018. Transitioning to zero-fare did not require any additional public investment or result in any service cuts.

KUOW “'Get on and go!' No bus fare needed anymore in this Northwest capital city”

According to General Manager, Ann Freeman-Manzanares, zero-fare offers distinct advantages over alternative fare structures. Most notably, systems that institute zero-fare programs have experienced ridership increases from 20 to 60 percent. “It’s clear the community has bigger plans for transit. They want us to move more people more quickly and reduce congestion. Frankly, zerofare is probably the least expensive and most efficient way we can accomplish those goals.”

Replacing obsolete fare collection boxes or moving to integrated e-fare systems like ORCA, would cost the agency millions. There are also practical considerations. Fare collection takes time as people search for the right change, and it creates barriers for riders. According to Authority Chair, According to the Olympian: [Intercity Debbie Sullivan, “replacing the fare Transit] says fares currently net less than collection system doesn’t make sense 2 percent of its operating revenue, while when the community is telling us to replacing an outdated fare collection reduce barriers, increase ridership and system would cost at least $1 million. make service faster.” Thurston County Chamber VOICE

February 2020

Thurston County Chamber VOICE

thurstonchamber.com

Keeping an Eye on

SEATTLE

by Doug Mah, Doug Mah & Associates, Thurston Chamber Public Policy Director

here is no doubt that Seattle, its voters, residents, city government and the businesses that call the Emerald City home, have dominated and shaped the region and the State for decades. All sectors of our community, private, public and nonprofit, can find inspiration, innovative and cutting-edge solutions to problems and challenges coming out of the unique culture and environment that is Seattle. But what “works” in Seattle cannot and does not automatically work around the rest of the State. It is pretty common to hear some Thurston County residents and policy makers advocating forcefully for Seattle solutions to our South Sound challenges. As the Thurston region continues to grapple with difficult problems, it is tempting to short cut the process and assume that politically popular ideas, initiatives and regulations founded in Seattle will work in Thurston County and the region’s cities. We have seen public policy proposals for raising revenue for social services, programs for addressing addiction, efforts to create more affordable

thurstonchamber.com

housing and initiatives to provide more renter protections come out of Seattle. As rules, regulations and taxes trickle down from Seattle and are presented as viable for the South Sound region, the Thurston Chamber of Commerce and the Public Policy Division believe we must ask key questions of our policy makers and elected officials.

• Can we demonstrate that Seattle solutions can effectively and efficiently be “scaled down” to fit Thurston region and a different local economy and business ecosystem?

The Thurston Chamber recognizes that our region’s policy makers are facing numerous calls for action, and for our most urgent challenges there Questions such as: is pressure to “just do something”. But we need to recognize that the Thurston • What are the intended and region is unique and differs greatly unintended outcomes associated compared to Seattle. What works in one with the policy change? community does not necessarily work • Does the Thurston region have the in all communities. Good public policy infrastructure, experience and ability requires that we ask good questions. to successfully start and sustain a solution? If not, why? What is an Yes, Seattle can be a source of acceptable period to go from start incredible innovation and the source of to success? inspiration. But the Thurston Chamber • Are there valid, reliable and timely and Public Policy Division expects data specific to the Thurston region that our regional enthusiasm for to correctly identify the problem Seattle solutions be weighed against and evaluate the solution? What good public process and rigorous does success and failure look like? questioning and examination of the • Has the Seattle solution been data. We urge members of the Thurston audited, measured and confirmed to Chamber of Commerce to remain achieve the intended outcomes? Are engaged, alert and participate in our there any lessons to be learned from public policy efforts and to help us ask Seattle or other communities? some good questions.

Thurston County Chamber VOICE

February 2020

CHAMBER FOUNDATION EVENTS

Career Day Set For March 7 FIND YOUR FUTURE

ver 1,000 Thurston County 8th through 12th- grade students are planning to attend Find Your Future career exploration day on Saturday, March 7, 2020, from 10 a.m. to 1 p.m. at Tumwater High School. Thanks to the partnership with area school districts, and support from various sponsors, there is no cost to attend. Students who preregister can select their top three career choices, and the Find Your Future Committee will assign them

to two. Parents will simultaneously attend sessions titled, ‘Financing Your Child’s Education’,‘Planning Their Future’ and ‘Trends in Employment.’ Students will hear directly from professionals working in their careers of choice what their job is like on a day-to-day basis, and each session will have a Q&A period. Visit thurstonchamber.com/findyourfuture for more info.

GET YOUR TICKETS!

NIGHTON THE TOWN

Friday

March 27

BENEFITTING THE THURSTON COUNTY CHAMBER FOUNDATION

Tips from Wes Martin of Sound Business Brokers

Become a "Math for Life" Business

en years ago, the Thurston County Chamber Foundation founded a program that has soared to success: Math for Life. Our goal is to promote real life math skills through a program that directly connects businesses, students and schools. The number of students enrolled in the program has more than tripled since it began. The reason for success is simple; businesses are looking for ways to engage with students and education, and Math for Life provides an opportunity for them to do that. Parents love the program because it reinforces what their children learn in school by providing powerful, real-life examples. It also introduces students to potential careers that they may not have been aware existed. This year, we are limiting the number of Math for Life businesses to 70. We anticipate that over 1,100 students, plus their parents, will participate. From the letters and comments we receive from students and businesses after participating in the program, we know this is a worthwhile endeavor. It showcases the quality businesses we have in our community, while demonstrating to students the importance of math in our everyday lives. Math for Life is solely funded by participating businesses and sponsors. What: 10th Annual Math for Life Event. When: March 28 – April 12, 2020. For more info, visit thurstonchamber.com/mathforlife

thurstonchamber.com

Michael Gerber, Author of the iconic book about business, E-Myth Revisited said: "In fact, there is ultimately only one reason to create a business of your own, and that is to sell it!" Many could argue that there are multiple reasons for starting a business, but nothing is truer than the fact that an exit needs to be considered for the future. Preparing for such an exit or sale should be woven into the very structure and way that you do business. By focusing not only on the day- to- day business, but also how the daily operations fit into the eventual exit strategy, you could be adding value well in advance of selling. Here are some tips to consider: • Retiring business owners sometimes overlook the possibility of selling their businesses in favor of just shutting them down. A successful sale can ensure the company’s legacy - saving jobs, providing uninterrupted services to clients and continuing to contribute to the local economy. • Sound Business Brokers can consult confidentially regarding value. • Business value varies from day to day but factors that drive value upward are related to risk. The less risk for a buyer, the more value it generates. Profitability, upward sales and profit trends, competent employees and client diversity all increase value. • Consult with Sound Business Brokers to assess current value and develop a path forward for preparation before life or economic circumstances force your hand. Contact us for a consultation at 360-352-9191 or visit our website http://soundbusinessbrokers.com

Thurston County Chamber VOICE

February 2020

Caught In The Lens

Caught in the Lens is a place to catch up on all of the Chamber happenings over the past month - whether it's Morning Mixxer, Business After Hours, Thurston Young Professionals, Chamber Forum, an awards ceremony, fundraising event or a Ribbon Cutting. For more photos, follow the Thurston Chamber on Facebook at www.facebook.com/ThurstonCountyChamber.

PO BOX 1427 Olympia, WA 98507-1427

M A R C H

T H U R S T O N

2 0 2 0

C O U N T Y

C H A M B E R

Downtown Stories OLYMPIA

Todd Cutts, Olympic Rentals, Olympia Supply Company and 500 Columbia share their Downtown Olympia stories

GROWING A PROSPEROUS ECONOMY & VIBRANT COMMUNITY

NOW OPEN

Great care for you and your family in West Olympia

Services • Primary care

• Mental health

• Pharmacy

• Radiology

• Lab

Cooper Point Rd SW

Black Lake Blvd SW

Kaiser Permanente West Olympia Medical Center 1200 Cooper Point Road SW Suite 100 Olympia, WA 98502

Hours • Primary care Monday, Wednesday, and Friday Tuesday and Thursday

8 a.m. to 5 p.m. 8 a.m. to 6 p.m.

• Pharmacy Monday through Friday

8 a.m. to 6:30 p.m.

Capital Mall Dr SW

kp.org/wa/westolympia

GP0002651-50-19

March 2020 THURSTON COUNTY CHAMBER VOICE MAGAZINE

Every month, the Thurston County Chamber offers several networking events, forums and workshops to the community. Here are some highlights you won't want to miss.

Morning Mixxer at Northwest Home Team Realty Please join our host Northwest Home Team Realty on Tuesday, March 3 at 7:30 a.m. for the Thurston Chamber's Morning Mixxer. Northwest Home Team Realty will provide breakfast treats, and our sponsor, L&E Bottling, will host the coffee bar and you can enjoy a morning of networking. Morning Mixxer is free to attend. Where: 111 Tumwater Blvd SE, Suite A109, Tumwater, WA 98501.

Thurston Young Professionals at Top Rung Brewing Join Thurston Young Professionals on Thursday, March 5 at 5:30 p.m. at Top Rung Brewing. Enjoy a selection of beverages and snacks, meet with other professionals (in their 20s and 30s) and expand your network. Where: 8343 Hogum Bay Ln NE, Lacey, WA

Chamber Forum: Best of South Sound Awards The Thurston Chamber and The Olympian are pleased to co-host the 8th annual awards ceremony, sponsored by TwinStar. Preceding the event, the Chamber will host the Best of South Sound Expo, where you can "network with the best". The awards ceremony will take place on Wednesday, March 11 at 12:00 p.m. at Little Creek Casino, and includes a lunch buffet. The Expo begins at 10:30 a.m. For members, cost is $25 in advance, $30 at the door. For non-members, the cost is $30 in advance, $35 at the door. Reservations are strongly advised. When: Expo at 10:30 a.m. Awards ceremony at 12:00 p.m. Where: Little Creek Casino, 91 WA-108, Shelton, WA 98584.

In This Issue... Urban Living p. 7 Vine Street & Cascadia Groups Commit to Olympia's Downtown Renewal

Olympia Supply Co. p. 10 114-Year-Old Hardware Store Thrives Under New Ownership

Todd Cutts p. 14 ODA Executive Director Champions Business Success in Downtown Olympia

Grand Mound's Eagle One p. 18 Brewery, Distillery & Restaurant Coming Soon

Olympic Rentals p. 23 Olympic Rentals moves into newly renovated downtown space.

Caught in the Lens p. 26

BAH at North Thurston Education Foundation Join the Thurston Chamber on Thursday, March 19, at 5:30 p.m. for Business After Hours hosted by the North Thurston Education Foundation at Columbia Bank in Lacey. Business After Hours is a free networking event. Hosts provide light appetizers and beverages, games and raffles. This is a great opportunity to learn about a local business and expand your network. Where: 665 Woodland Square Loop SE, Lacey, WA 98503

A glimpse at Thurston Chamber events over the past month!

Thank You Sponsors! WWW.OLYMPIAPEPSI.COM

thurstonchamber.com

Thurston County Chamber VOICE

March 2020

magazine PUBLISHER Thurston County Chamber of Commerce

EDITORIAL David Schaffert 360-357-3362 dschaffert@thurstonchamber.com

CONTRIBUTORS David Schaffert Doug Mah Kathryn Milhorn Alison Bailey Heidi Smith Doria Maselli Poppi Photography

ADVERTISING Sales & Marketing: Krystal Barkus Elizabeth Bretschneider Blake Knoblauch

SUBSCRIPTIONS 360-357-3362 info@thurstonchamber.com

DESIGN Ben Hawkes Mosaic Marketing Studio

COVER ART Todd Cutts, Photo by Poppi Photography

PRINTING Print NW

CONTACT THE CHAMBER 809 Legion Way SE Olympia, WA 98507 360-357-3362 info@thurstonchamber.com thurstonchamber.com

A Downtown Improvement District Will Work by David Schaffert, President/CEO, Thurston Chamber Doug Mah, Doug Mah & Associates and Thurston Chamber Public Policy Director In February, the Olympia Downtown Alliance requested that the Olympia City Council support a Downtown Improvement District or DID. The District goals are simple: create a cleaner, safer and more welcoming environment for everyone in downtown Olympia. The Improvement District uses a private sector funding model to bring improvements and new services to a designated area. New services, such as programs designed to enhance safety and maintenance, are provided exclusively within the district, and are an enhancement to – rather than a replacement of – those already provided by the City. This enables the District and City to complement their strengths and areas of expertise. State law allows districts to be selfimposed by property owners in the designated area. It is not a tax. However, formation of the DID requires that property owners petition the City to establish the district. Districts

work in the same way as “common area maintenance agreements” used in shopping malls and office parks. The DID Steering Committee is moving closer to achieving the property owner support needed to make the district a reality. There are four factors that ensure the DID will deliver on the district goals: Private Sector Action, Investment, Control and Accountability. •

Private Sector Action – Something must change. Local property and business owners are frustrated by undesirable conditions in Olympia’s downtown that are harming business success. This long growing frustration results in a demand for a more collaborative and resource intensive set of actions. Private Sector interests are proactively creating new solutions in collaboration with long-time partners to improve the community. (Continued on page 6)

THANK YOU TO OUR COMMUNITY INVESTORS

DIAMOND INVESTORS

SCJ Alliance

GHB Insurance, Inc.

Capital Medical Center

Grays Harbor Fair & Tourism

PLATINUM INVESTORS

The Evergreen State College

South Puget Sound Community College

Greene Realty Group

The Rants Group

Heritage Bank - Olympia

GOLD INVESTORS

Hometown Property Management, Inc.

L & E Bottling Company, Inc.

American Workforce Group

Hooper Financial Services

Morningside

Caliber Home Loans

Mills & Mills Funeral Home

Olympia Federal Savings Olympia

Charter College

Nisqually Red Wind Casino

Nissan Commercial Vehicle

Commerce Home Mortgage LoanStar Division

Olympia Furniture Company Pardiman Productions

TwinStar Credit Union Corporate Office

Phillips Burgess, PLLC

Community Youth Services

Radia Inc., PS

Providence St. Peter Hospital

The Creative Office

Timberland Bank

Washington Business Bank

Puget Sound Energy

Venables Pest Management

Wells Fargo Community Bank

Saint Martin's University

The Firs Senior Living Community

America's Credit Union - Lacey FORMA Construction Company Little Creek Casino & Resort Lucky Eagle Casino and Hotel Olympia Orthopaedic Associates, PLLC Port of Olympia

THURSTON COUNTY CHAMBER

Great Wolf Lodge

BUILDING COMMUNITY PROSPERITY SINCE 1874

“I’m honored to be a hands-on partner in this landmark project.”

Ken Pekola VP Commercial Banking Olympia Federal Savings

Enabling vibrant ecosystems. Ken understands mixed-use – how the right commercial/retail and residential spaces can revitalize downtown Olympia. Ken and OlyFed are helping bring to life the visionary Laurana project, featuring space for a new restaurant, shops, apartments with terraces extending to the boardwalk – and a fresh burst of economic growth. Contact Ken to launch your next project.

BANKING THAT’S MUTUAL olyfed.com I 360-754-3400 I kpekola@olyfed.com I member fdic

(Continued from page 4) •

Private Sector Investment – We typically invest in what we value. The DID goals articulate a specific set of values: clean, safe and welcoming. Property owners are willing to invest more resources to achieve these shared goals. We expect many current and future customers and patrons of Downtown also share these values. Private Sector interests are making the additional investments in Downtown.

•

Private Sector Shared Control – Representation and shared control are key to sustained efforts. It is proposed that the DID authority will be shared between a board of directors and the City Manager. This board will include property owners and business operators within the district and represent a wide variety of geographic subdistricts and use-types. Diverse representation and control by those making the investment ensures that the DID does not stray or abandon its stated goals and values.

•

Private Sector Accountability - As proposed, the DID will exist for an initial term of 10 years. Five years into the district’s formation, a formal evaluation will be conducted to determine if the services and assessment methods are consistent with the district’s needs. To extend the DID beyond the first 10-year term, the district must be reaffirmed by the investors and the City. This upfront and transparent process for review and reaffirmation ensures accountability for those making the investment.

The DID is an example of how the private sector can better partner with the public sector to create the type of community and community engagement we desire and value. The DID demonstrates collaborative advocacy and shared ownership of outcomes. The DID is a successful public process, utilized by the private sector, that creates opportunities for input and public impact that clearly articulate the long-term implications. The DID brings business perspectives, insights and actions to the public policy discussions and outcomes. Public policy is determined by those that show up and share their experiences, ideas and insights as community decisions are made. The DID will work because the private sector is working in collaboration with the public sector to create awareness, engagement and provide insights and viable solutions that reflect our shared values and entrepreneurial work ethic. The Olympia Downtown Alliance deserves kudos and support to implement the Downtown Improvement District. For more information or updates on the DID, visit OlympiaDID.org. Chamber members wanting to lend support to this effort should reach out to Alliance Executive Director Todd Cutts at tcutts@DowntownOlympia.org.

David Schaffert President/CEO, Thurston Chamber

March 2020

Thurston County Chamber VOICE

Doug Mah Doug Mah & Associates and Thurston Chamber Public Policy Director

thurstonchamber.com

Urban Living

At the 500 Columbia location will be 116 Harbor Heights Apartment units for those 55+ as well as 60,000 square feet of retail and commercial space on the first and second floors.

Vine Street & Cascadia Groups Commit to Olympia's Downtown Renewal

by Kathryn Milhorn | Photo by Poppi Photography

Statisticians report that by 2050, more than 20% of Americans will be over the age of 65. But aging doesn’t have to slow you down.

cientific and economic advances make for plenty of active, vibrant post-retirement years. If you or someone you know is looking to downsize to a live/work/play community, explore the new 500 Columbia project’s central location and abundant amenities when doors open in early 2020.

Harbor Heights Apartment units for those 55+ as well as 60,000 square feet of retail and commercial space on the first and second floors. Plenty of parking will also be integrated into the building as well. With a walking score of 77 — meaning most errands can be accomplished on foot — and a bike score of 92, all of downtown Olympia is at your doorstep.

“The project is a joint venture between the owners of the Vine Street Group and Cascadia Group,” explains Jeremiah "The city has great bones McKinley, Founder and Investment and we continue to expand Officer at the Cascadia Group. “It is a our commitment and local family owned business and has investment in Olympia." been investing in Olympia since 1979. Owners include both the McKinley Family and Woolf Family.” For residents, apartment amenities will include a rooftop deck with views of the At the 500 Columbia location will be 116 Capitol building, Olympic Mountains, thurstonchamber.com

Puget Sound and Port of Olympia marinas. There will also be a theater, conference room, business center, bar, gym, game rooms and on-site storage. Keycard access is standard and electric vehicle charging stations are planned. With all this so close at hand, expect house guests galore. Thankfully the Double Tree Inn is directly across the street. Cynara, a new restaurant from Christian Skillings, the owner of Olympia’s Iron Rabbit Restaurant & Bar, will be opening summer 2020. “We wanted to differentiate our investment from other offerings in the market,” explains McKinley. “This will be the only Urban 55+ offering in Thurston County. The city has great bones and

Thurston County Chamber VOICE

March 2020

We love being your bank! For business, construction, homeâ&#x20AC;¦ or just a smile.

Diana Grantham

Matt DeBord

Ashley Worth NMLS# 1287822

Matt Hargrave NMLS# 1218316

Tim Collins

Erik Heimann NMLS# 539571

ILE & B O M E, N I L ON TOO!

DOWNTOWN OLYMPIA WEST OLYMPIA TUMWATER LACEY/DOWNTOWN LACEY/HAWKS PRAIRIE PANORAMA YELM

800.562.8761

Want to get your business in on the ground floor …literally? With a variety of floorplans, visit www.HarborHeightsLiving.com to see layouts and a complete list of amenities. Leased Harbor Heights Apartments can range in size from 600 sq. ft. studios to more than 1,100 sq. ft. 3 bedroom, 2 bath units. With its water views and mixed-use status, entrepreneurs wanting to call 500 Columbia home can reserve retail space starting at 1,000 sq. ft. and office space ranging from 2,500 to 22,000 sq. ft. Visit www.500Columbia.com.

we continue to expand our commitment and investment in Olympia and downtown. We are always excited to partner with other community members to make our community even better. We are actively participating with Todd Cutts, Executive Director at Olympia Downtown Alliance with the proposed

Business Improvement District and think around the region. the idea has great potential.” Life is all about making choices. But one If the Vine Street Group sounds familiar, of the perks of aging is knowing what’s you’ve definitely seen their other most important to you and your family, notable projects. From the Cherry and thanks to developments such as Street Plaza state offices to Town 500 Columbia, we no longer have to Square, Town Center East and Union choose between living, working and Tower, they are recognizable landmarks playing — we can have it all. MEET OUR AWARDED SPINE TEAM

Zachary Abboo, M.D.

Clyde T. Carpenter, M.D.

Ryan J. Halpin, M.D.

Andrew Manista, M.D.

OLYMPIA’S TOP

SPI N E CARE SPECIALISTS

Eastside Clinic 615 Lilly Road NE Stes 100 & 120 Olympia, WA 98506

Douglass W. Taylor, M.D. Hawks Prairie Clinic 8140 Freedom Lane NE Lacey, WA 98516

Yoshihiro Yamamoto M.D.

ROC Urgent Care: West Olympia 3901 Capital Mall Drive SW Olympia, WA 98502 Open 7 Days a Week

Call (360) 709-6230 or go to www.olyortho.com to schedule an appointment.

thurstonchamber.com

Thurston County Chamber VOICE

March 2020

114-Year-Old Hardware Store Thrives Under New Ownership by Alison Bailey

lympia Supply Company is among the oldest continuously operating businesses in downtown Olympia. It has not always been in its current location on the corner of 7th and Columbia, but it was owned and operated by the same family for four generations up until 2017.

The Bean family opened Olympia Junk, as it was originally called, on the corner of Legion and Columbia in 1906. They moved into the current location in the 1940s, well after the name change. The building that houses the business was built to suit the store. In fact, it is the building that carries the name Olympia Supply, which explains why the True Value signs came down and the Ace Hardware signs went up when the Beans decided to sell the business.

Today the store is owned by the Chambers family and managed by Sandi Stratton. Jeff Bean hired Stratton in 1999. She worked as a cashier when she started. They had just decided to build the two-station cash register counter and she manned one of those stations. Stratton has spent the last two decades learning and sharing information about home improvement and commercial building supplies. She loves the fact that she’s been at the job for over twenty years and continues to learn new information about hardware and how it’s used. “It’s been really fun,” Stratton says.

In 2017, the Bean family was ready to sell the store. The Chambers family stepped up to buy the store and continue operating it. Stratton has been a familiar face to dozens of Olympia residents and businesses. She’s excited about the direction the Chambers family is taking the business. They continue to offer an unusually wide selection of pipe, pipe fittings and steel and have expanded their paint and color matching services to accommodate the needs of commercial-scale contractors. Olympia Supply Company has always offered

Olympia Supply got its bright blue paint job in 2013. Photo by Poppi Photography.

Tips from Wes Martin, Owner of Sound Business Brokers

Realistic Business Valuation: A Seller's Best Friend

Manager Sandi Stratton and her colleague Vic Barnes love helping frequent and new customers alike.

residential and smaller-scale painting supplies, but the Chambers family had owned a paint store up north and wanted to bring their specialty to Olympia. They remodeled the offices on the north side of the space by opening them up and installing a paint showroom. Anything a commercial-scale contractor could need for a project involving painting is available here, along with ample knowledge and a good-neighbor attitude. Although the store’s franchise changed from a True Value to an Ace Hardware, loyal customers know they can still count on hard-to-find items and friendly service. If they can’t find something, the team at Olympia Supply Company can track it down. Olympia Supply Company hopes to continue to be a go-to for Olympia residents and businesses who want to keep their dollars as local as possible. They’ve sustained relationships with operations as large as Olympia Construction, the City of Olympia and Sunset Air over the course of decades. And 114 years since its founding, Olympia Supply Company remains Downtown’s onestop-shop for yard boots, a fishing license, house paint and everything in between.

hen a business owner finally makes up his or her mind to sell a company, the next step of business valuation is of critical importance to the success of a potential sale. One of the difficult realities of business valuation is that it is completely subjective. There are dozens of formulas and methods that will assist in forming a basic value of any business. However, not one of them fits all businesses perfectly. Also, each business is unique from those even in the same industry and may have internal and external market forces in play that cannot be easily defined in a specific formula. The process can be laden with challenges before you even begin, so it's vital to use a method that best suits your industry and to understand how the regional market comes into play. Despite what a business seller may think, potential very rarely plays any role in the value of a company. Buyers typically will not pay for, and bankers will not lend on, potential. It will, however, keep a buyer at the table if they can see clearly the company’s future direction and potential for growth. It's best to focus on past company performance and develop a realistic valuation based on historic adjusted cash flow.

The Chambers family brought a passion for paint to Olympia Supply.

thurstonchamber.com

If you need a guide to take you through the process of determining your company’s value – Contact us for a consultation at 360-352-9191 or visit our website at www.soundbusinessbrokers.com Thurston County Chamber VOICE

March 2020

Saturday, April 4 4-8 p.m.

Hal and Inge Marcus Pavilion Saint Martin’s University Join us for the best happy hour in town while celebrating Saint Martin’s 125th anniversary! In 2020, Saint Martin’s celebrates 125 years as a Catholic, Benedictine institution committed to empowering students through education. The Festival combines two important Benedictine values: community and stewardship. Sample great wine, beer and delicious food. Support students’ educational dreams. Proceeds benefit student scholarships.

To buy tickets, or for more information about sponsorships and vendors, visit:

stmartin.edu/festival General admission tickets Before March 15: $25 / After March 15: $30 online or $40 at the door VIP tickets $125 Individual ticket or VIP table $1,000 Includes early access to Festival (3 p.m.) and exclusive VIP reception (2-4 p.m.)

Attendees must be 21+

The Best Happy Hour in Town

he Saint Martin’s University Food and Wine Festival, the best happy hour in town, makes a comeback on Saturday, April 4 at the University’s Lacey campus. The Festival, featuring wineries and breweries from the greater South Sound and beyond, will take place from 4-8 p.m. in the Hal and Inge Marcus Pavilion. Proceeds from the Festival will benefit student scholarships. This year, 2020, marks the 125th anniversary of Saint Martin’s University as a Catholic, Benedictine institution of higher learning and the Festival is one of the key events during the 18-month anniversary celebration. A special preevent VIP reception, from 2-4 p.m., will honor the anniversary with delicious bites and drink pairings as well as shared memories from the University’s 125 years. “This Festival combines two important Benedictine values: community and stewardship,” says Cecelia Loveless, the University’s vice president of institutional advancement. “As we come together to sample great wine and delicious food, we

thurstonchamber.com

support students' educational dreams.” The Festival itself is celebrating 30 years as one of the premier wine and food events in Thurston County. “We’re excited to see the community come back to enjoy this beloved event,” added Loveless. “Many alumni and volunteers have added to the success of the Festival over the decades; we wouldn’t be where we are today without them.” General admission tickets are available online at www.stmartin.edu/festival. Tickets are $25 if purchased before March 15. After March 15, tickets are $30 online or $40 at the door. Guests have the opportunity to purchase tickets or tables to the pre-event VIP reception. Individual VIP tickets are $125 and VIP tables are $1,000. The VIP reception includes admission and early entrance to the Festival as well as 125th anniversary memorabilia. Both the Festival and the VIP reception are 21+ events. Vendors who would like to showcase their wine, beer and distilling offerings at the

Festival can contact special.events@ stmartin.edu. Sponsorship opportunities are also available; more information can be found at www.stmartin.edu/festival. Saint Martin’s University is an independent, four-year, coeducational university located on a wooded campus of more than 300 acres in Lacey, Washington. Established in 1895 by the Catholic Order of Saint Benedict, the University is one of 13 Benedictine colleges and universities in the United States and Canada, and the only one west of the Rocky Mountains. Saint Martin’s University prepares students for successful lives through its 29 majors, 11 graduate programs and five certificate programs spanning the liberal arts, business, education, nursing and engineering. Saint Martin’s welcomes more than 1,300 undergraduate students and 250 graduate students from many ethnic and religious backgrounds to its Lacey campus, and more students to its extended campus located at Joint Base Lewis-McChord. Visit the Saint Martin’s University website at www.stmartin.edu.

Thurston County Chamber VOICE

March 2020

TODD CUTTS A Champion for Business Success and a Thriving Downtown Olympia

Todd Cutts, Executive Director, Olympia Downtown Alliance, in front of "Tiger", one of downtown Olympia's many murals. "Tiger" is located at 109 Capitol Way N.

by Heidi Smith | Photos by Poppi Photography

or Todd Cutts, downtowns are more than just a collection of buildings and businesses. He sees them as living things, organisms that need to be cared for in order to stay healthy. It’s an attitude that informs every aspect of his work as Executive Director of the Olympia Downtown Alliance, a role he assumed in March 2017. When he first met the organization’s former director over coffee, Cutts went home and told his wife that he’d identified his dream job. As a former city manager and economic development director with an extensive background in working with downtowns, he saw Olympia’s potential. “You can tick off all the boxes,” he says. “It has everything you need for a thriving, vibrant downtown community: amazing small and

March 2020

locally owned businesses, historic architecture, walkable streets, public assets with parks and open spaces, and waterfront.”

they’d like to see, even if that meant that we would be taking things on organizationally that we haven’t in the past,” he explains.

Since taking the helm, Cutts has made a point of actively listening to downtown business owners and creating strategic priorities based on what he hears. Within the first year, he did 75 stakeholder interviews and held five focus groups with different industry sectors. “We wanted to know what

At the ensuing board retreat, Alliance board members developed a vision, mission, core values and strategic priorities, using business owners’ feedback as a guideline. The priorities that emerged were Advocacy, Clean and Safe, Imagemaking, Business Assistance and Financial Health.

Thurston County Chamber VOICE

thurstonchamber.com

The various teams meet monthly to assess their direction and modify strategy when appropriate.

"Everyone wants downtown Olympia to stay funky, independent and locally owned." - Todd Cutts They also follow guidelines from Main Street America, a nationwide organization focused on preservationbased economic development and community revitalization. “They provide a framework for urban revitalization,” says Cutts. “These are tried and true methods.” Todd Cutts, Executive Director, Olympia Downtown Alliance.

Business owners have recognized the Downtown Alliance’s efforts and are The Clean and Safe priority is seeing results. “I appreciate the fact that focused on supporting a welcoming the Alliance is now engaging in service environment to ensure business levels related to issues that are a concern success and a thriving downtown while to downtown customers and that are ‘imagemaking’ involves improving the impacting their bottom lines,” says Dean community’s perception of downtown Jones, owner of downtown business while making them aware of all it offers. Encore Chocolates & Teas. “I also believe these efforts are bringing our community One example of the Clean and Safe downtown in greater numbers than we priority in action is improved lighting. saw a couple of years ago.” Several times a year, committee members will tour downtown at night looking for areas that are not welllit and might cause someone to feel unsafe. Through a grant program with the city, they install new lights in places like the Capitol Theater Building, home to Rumors Wine Bar and the Painted Plate, where lights are now wrapped around the area underneath the building’s awning.

In 2020, the ODA’s efforts may get a substantial boost through the creation of a Downtown Improvement District (DID). Property owners within a designated area would pay a self-initiated assessment to fund improvements. The formation of a DID requires a petition process, with support from property owners representing 60 percent of the total assessment required. The total budget would be $600,000 dedicated, at least initially, primarily towards downtown beautification and hospitality, with programs and services also to assist small businesses. “These are best practices across the nation,” says Cutts. “How they fund their revitalization efforts is largely through DIDs. Right now, I’m proud of what we’re doing with the resources that we have but I also believe the difference that sort of resource would make would be significant.” Over a period of months, a Steering Committee made up of downtown property owners have been soliciting support from property owners. If the petition drive is successful, the City Council would be asked to implement the district. (Continued on page 17)

To implement each priority, Cutts works with committees that provide strategic guidance. “We come up with a whole laundry list of cool stuff,” he says. “Then we prioritize that. We allow only so many high priorities, and we drive toward those throughout the year.” thurstonchamber.com

Thurston County Chamber VOICE

March 2020

Thurston County Chamber VOICE

thurstonchamber.com

Some of the projects the DID would make possible on a larger scale include things the Alliance is already doing, including the ambassadorstyle Downtown Guide program, and coordination of a sidewalk pressurewashing service. In addition, the Alliance could add

programming to support a welcoming environment, including detailed cleaning, snow and leaf removal, enhanced landscaping, and flower baskets. In promoting the DID, Cutts is attempting to fulfill the wishes of business owners he’s been listening to

for nearly three years. “Everyone wants downtown Olympia to stay funky, independent and locally owned,” he says. “We want our community to come here with their family and friends, go shopping, visit the movie theater and get an ice cream cone afterward. What we have to sell down here is that vibrant, eclectic experience.”

360.456.4999

venablespestmanagement.com info@venablespest.com

Thurston County Chamber VOICE

March 2020

Grand Mound's

EAGLE ONE is Almost Here by Kathryn Milhorn | Artist rendering courtesy of Chehalis Tribal Enterprises

e all love one-stop shopping. The ability to get everything on your list without running all over town is a delight, especially during the soggy winter months. Coming in May 2020, there will be a new one-stop destination nearby that’s even better because it incorporates a brewery, distillery, family-friendly restaurant and so much more.

ocated within the Thurston Bountiful Byway, the Talking Cedar development is a labor of love. It will be located at 19770 Sargent Road SW on the Chehalis Tribal Indian reservation in Grand Mound directly off Exit 88. Staffing the project falls to members of Heritage Distilling, the Ramblin Restaurant Group and Chehalis Tribal Enterprises. While open hiring is set to begin approximately 30 days before their Grand Opening, behindthe-scenes work is well underway.

distillery itself, including the head brewer and head distiller, will be Chehalis tribal members.” They expect to hire 10 to 12 for each as helpers, bottlers and other manufacturing assistants.

“We look at it like there’s two parts of the project,” says Chris Richardson, Chehalis Tribal Enterprises’ Managing Director. “There are the production— the brewery and distillery—and retail.” The project is on schedule thanks to their “deliberate pacing” and set to open the week after Mother’s Day.

Heritage Distilling Company, based in Gig Harbor, makes vodka, gin and whiskey and is the most awarded craft distillery in North America six years in a row from the American Distilling Institute. This new partnership agreement makes the Eagle One project their largest overall distribution hub.

Both beer and spirits can be sampled— and purchased to take home for later— at the on-site restaurant or through one of their frequent property tours. These hands’ on events allow visitors “to see, touch, taste, feel and experience” while exploring behind the scenes, says Richardson.

“Everything the public sees, the restaurant, taproom and distillery store, should employ approximately 80 people under a general manager,” he explains. “Staff at the brewery and

To welcome their artisanal collaborators, Richardson and his team have brought in “really beautiful distilling equipment from Italy and specialized brewery equipment from

Want to taste it all without worry? Consider turning your trip into a staycation thanks to the new Fairfield Inn & Suites by Marriott that opened its doors in 2018. Owned by the tribe, the

March 2020

“Everything the public sees, the restaurant, taproom and distillery store, should employ approximately 80 people under a general manager.” -Chris Richardson

Thurston County Chamber VOICE

metalworkers in Vancouver, British Columbia.” On the beer side, “the tribe is breaking new ground” with their hand-crafted Talking Cedar label. “Ramblin Jack’s Restaurant Group is beyond excited to be a part of the Talking Cedar Project on the Chehalis Reservation,” says Managing Partner Adam Adrian. “This will undoubtedly be a spectacular addition to the area and an exciting tourist destination!”

thurstonchamber.com

hotel’s close proximity means you can enjoy all that Eagle One has to offer without stressing about the drive home later. Work in breweries and distilleries is growing like crazy. The U.S. Bureau of Labor Statistics reports that “From 2006 to 2016, the beverage manufacturing industry gained 61,448 jobs, over half of which (32,716) were in the brewery industry” alone. From 2017 to 2018, they show that employment in breweries, wineries and distilleries grew by more than 14 thousand jobs nationwide. It’s a much loved field with exciting potential ahead. Add that to growth on the Thurston County Bountiful Byway—an agritourism route featuring activities, stops and destinations from the Nisqually Valley to Yelm, the Capital Forest to west Olympia—and you’ve got an afternoon, evening or weekend full of unique delights. There isn’t an official website or hiring portal yet but stay tuned to social media for more. Richardson and his team will post information about an upcoming job fair as the Grand Opening draws closer.

TIME AND MONEY. WE GIVE YOU BOTH. We listen to you and your business needs—then tailor a loan that fits. Our loans are custom-made,

not mass-produced. Every business is different, so rest assured your Columbia Bank loan will be designed specifically to your needs, your business, and for you. 1-877-272-3678 ColumbiaBank.com

Accounts, Services and Loans for your business Dividend-earning business checking and savings accounts, digital check depositing, business lending and much more.

Call Alexis Alverson Member FDIC Equal Housing Lender

TwinStarCU.com/business Federally insured by the NCUA.

Business Services Manager

360.923.4450

Business banking with a personal touch.

DISCOVER MORE AT

wabizbank.com

CHAMBER EVENTS

The Olympian & The Thurston Chamber Co-Host 'Best of South Sound' Awards & Expo The Thurston County Chamber and The Olympian are pleased to co-host the eighth-annual awards ceremony for Best of South Sound category winners. The awards ceremony will take place at the Chamber’s Forum March 11 at Little Creek Casino at 10:30 – 1:00 p.m. We expect over 500 people at Best of South Sound, so advance registration is encouraged. For the past decade the Olympian has recognized Thurston County businesses with the coveted Best of South Sound award. Readers vote online for their favorite business in over 80 categories, including favorites such as Best Bank, Best Real Estate Agent, Best Dentist and of course, Best Barista. Forum includes lunch and the cost is $35 for general admission, $25 for prepaid Chamber members and $30 for members at the door. Finalists are able to register for $25 online through March 2. Reservations are strongly advised. Immediately preceding the Best of South Sound Awards Ceremony, the Thurston County Chamber will host the Best of South Sound Expo. The Expo begins at 10:30 a.m. and is a tradeshow-style format featuring some of the top nominees from each category. This is an incredible opportunity to get to know these businesses. What: Best of South Sound Awards Ceremony and EXPO When: Mar. 11, 2020. The EXPO is from 10:30 a.m. until noon and the Awards Ceremony begins at 12:00 p.m. Where: Little Creek Casino, 91 WA-108, Shelton, WA 98584 For more information call (360) 357-3362 or visit thurstonchamber.com Thank you to our sponsor, TwinStar Credit Union.

Olympia’s Oldest & Most Experienced Commercial Real Estate Firm

YOUR LOCAL COMMERCIAL REAL ESTATE EXPERT

(360) 943-8060

rants-group.com

1970

2020

Locally Owned & Operated Since 2002

Increase Speed & Agility Increase First Step Quickness Improve Flexibility & Mobility

Maximize Endurance Improve Balance Build Strength & Power

proactivesportsmed.com

Tumwater Clinic | 111 Tumwater Blvd SE, Ste 113, Tumwater Olympia Clinic | 2964 Limited Ln NW, Ste A, Olympia Lacey Clinic | 4219 6th Ave SE, Ste B, Lacey

Three Girls Media

WE’RE ALL IN THIS

TOGETHER The deadline is looming over you. Your office is starting to smell like sweat, anxiety, and leftovers. Coworkers are worried and are talking about bringing in the hazmat team to check on you.

Thankfully, we sell janitorial and sanitation supplies. We offer world class marketing and custom quality content for small & mid-sized businesses. Services include social media management & ads, blogging, email marketing and much more. Contact us today for a complimentary consultation!

360-955-1410 • ThreeGirlsMedia.com

360.754.1732 O LY M P I A

509.747.2636 SPOKANE

thecreativeoffice.com Furniture | Office Supplies | Promotional Items | Break Room Items | Janitorial Products

Olympic Rentals Makes Downtown Home by Doria Maselli

The interior of Olympic Rental and Landlord Services’ new office space mirrors owner Todd Monohon’s character – warm, inviting and open. There’s a fire crackling in the fireplace of the rehabbed warehouse and beautiful, exposed original wood beams overhead.

onohon purchased the building at 115 State Ave downtown about two years ago. And after working in a temporary location on the corner of State and Capitol in the old Olympia Press Building, the team at Olympic Rentals is happy to be settling into their new space. Monohon started Olympic Rentals about 15 years ago, almost by accident. “I worked in the non-profit world in social services and education for years,” says Monohon. “I began investing in rental properties that were managed by other people and thought: “I could do this.” So, he took control of his own rental properties, started offering his services to others via word of mouth, and his business was a one man show for the first four years. Fifteen years later, Olympic Rentals and Landlord Services has 12 full-time team members and dozens of contractors. They offer residential property

management services, specialize in single family and small multi-family (duplex-type) properties and currently manage over 600 properties in Thurston County. So how does Monohon feel about his new office location downtown? “When I bought this building two years ago, everyone had some reservations about the location downtown. There was the unsanctioned homeless camp

right near the location, and the team members almost staged a rebellion,” jokes Monohon. He counteracted these concerns by encouraging his team to get involved, support local businesses and learn of some of the initiatives taking place in downtown Olympia. “Once we really started rehabbing this building about a year ago, we really poured ourselves into downtown,” says Monohon.

Photo by Poppi Photography

thurstonchamber.com

Thurston County Chamber VOICE

March 2020

Serving All of Thurston County ECONOMIC DEVELOPMENT SUPPORT THROUGHOUT THURSTON COUNTY

1. Provided $70,000 for the renovation of the Historic Oddfellows

101

Building.

101

Olympia

2. Provided $75,000 to complete the Master plan for the SW

Washington Innovation & Business Park.

Lacey

3. Provided $10,000 for the installation of wider sidewalks,

bulb-outs and landscaping along Binghampton Street to build downtown character and enhance the setting for local and visiting shoppers.

510

Tumwater

4. Provided $20,000 to assist with the design and construction of

the community center.

5. Provided $15,000 to support investment in the Lacey Yelm

121

3 2 5

Tenino

507

Rainier

MakerSpace project.

6. In partnership with the City of Tumwater and U.S. Fish and

Wildlife, developed a Habitat Conversation Plan to provide long-term preservation and management of protected and endangered species.

7. In partnership with the Frank Family, Squaxin Island Tribe and

Salmon Defense, developed and maintains the Billy Frank Jr. Park and Trail to provide a historical and educational self-guided walking tour.

PORTOLYMPIA.COM 360.528.8000

1 507

Bucoda

Inquiries@PortOlympia.com

Monohon, who sits on the board of both The Olympia Downtown Alliance and Thurston County Chamber, attended meetings, invested in downtown initiatives and continues to stay involved in the downtown community. “There are so many good things happening downtown, and I’ve seen so much growth and improvement even in the last year,” says Monohon. “We all need to be working together to change polices that aren’t working and to find better ways of doing things, and if business owners, organizations and downtown residents work together, there’s room for continued improvement.” Monohon has built his business over the years with virtually no advertising. Olympic Rentals sponsors community events and activities but doesn’t have any paid marketing initiatives. Their business model is exceptional customer service and positive word of mouth reviews. “I try and respond to every review online and contact a client personally if there is a problem or concern,” says Monohon. “Clients are talking to a real person when they contact us, there’s no central corporate call center or central answering system. The service we offer is personal.”

“There are so many good things happening downtown, and I’ve seen so much growth and improvement even in the last year. We all need to be working together to change polices that aren’t working and to find better ways of doing things, and if business owners, organizations and downtown residents work together, there’s room for continued improvement.” - Todd Monohon

When asked about his business mantra, Monohon keeps it simple: “We have to be extremely competent at what we do and at the same time personable in how we do it. One of our key mottos is “Get it done!” If we can be efficient and effective, we have more time to build personal relationships – that is the real success for our team. For more info about Olympia Rental & Landlord Services, visit www.olyrents.com.

GET YOUR TICKETS!

NIGHTON THE TOWN

Friday

March 27

BENEFITTING THE THURSTON COUNTY CHAMBER FOUNDATION

thurstonchamber.com

Thurston County Chamber VOICE

March 2020

Caught In The Lens

Caught in the Lens is a place to catch up on all of the Chamber happenings over the past month - whether it's Morning Mixxer, Business After Hours, Thurston Young Professionals, Chamber Forum, an awards ceremony, fundraising event or a Ribbon Cutting. For more photos, follow the Thurston Chamber on Facebook at www.facebook.com/ThurstonCountyChamber.

PO BOX 1427 Olympia, WA 98507-1427

Resilience: The Crisis, Response & Recovery GROWING A PROSPEROUS ECONOMY & VIBRANT COMMUNITY

NOW OPEN

Great care for you and your family in West Olympia

Services • Primary care

• Mental health

• Pharmacy

• Radiology

• Lab

Cooper Point Rd SW

Black Lake Blvd SW

Kaiser Permanente West Olympia Medical Center 1200 Cooper Point Road SW Suite 100 Olympia, WA 98502

Hours • Primary care Monday, Wednesday, and Friday Tuesday and Thursday

8 a.m. to 5 p.m. 8 a.m. to 6 p.m.

• Pharmacy Monday through Friday

8 a.m. to 6:30 p.m.

Capital Mall Dr SW

kp.org/wa/westolympia

GP0002651-50-19

April 2020 THURSTON COUNTY CHAMBER VOICE MAGAZINE

Due to the fluid nature of the COVID-19 crisis, please visit ThurstonChamber.com and click on the Events Calendar for the latest information regarding Chamber events.

In This Issue... How to Go Remote p. 7 ...and Stay Efficient, Successful and Happy

PacMtn & Chamber Address Changing Workforce Needs p. 10

re ess Leaders Sha Thurston Busin ed To Know What You Ne

Reducing the Long-Term Economic Impact of COVID-19

Presented by

Community Resilience p. 12

Thurston Chamber and Thurston EDC Partner to Offer 'Declassified' Virtual Talk Show for Small Business Owners Impacted by COVID-19 Thurston EDC Executive Director, Michael Cade

What: "Declassified: Thurston Business Leaders

and Thurston Chamber CEO/President, David

Share What You Need To Know" Virtual Talk Show

Schaffert, along with various guests, will provide

When: Every Thursday at 2:00 p.m.

up-to-date information on business resources,

Where: This talk show will be on Zoom. There is

state, federal and local actions, COVID-19

no charge to attend. You can find registration

status and advocacy efforts for our community.

and login information at ThurstonChamber.com.

Topics will include “SBA Updates and Loan Opportunities for Bridging Cashflow Challenges", and “Supporting Employees During Layoffs”. This is a virtual talk show that

How Our Community Will Respond and Recover from the Coronavirus Crisis

Business & Community Resources p. 16 Our Guide to the Resources Available to Businesses and Workers During this Crisis

Thurston County's COVID Response Fund p. 21 Providing Support to Seniors and Low-Income Parents

Talent Magnet p. 23 Ep. 24: Sytease Geib rejoins the Podcast to Address Creative Retention Strategies

will take place EVERY Thursday at 2:00 p.m. Visit ThurstonChamber.com or ThurstonEDC. com for a registration portal. You can also find event information on Facebook and LinkedIn. Our first virtual talk show will take place on Thursday, March 26, 2020 at 2:00 p.m. thurstonchamber.com

Thurston County Chamber VOICE

April 2020

magazine PUBLISHER Thurston County Chamber of Commerce

EDITORIAL David Schaffert 360-357-3362 dschaffert@thurstonchamber.com

CONTRIBUTORS David Schaffert Natasha Ashenhurst Alison Bailey Doria Maselli Heather Harris, Elements Photography

ADVERTISING Sales & Marketing: Krystal Barkus Elizabeth Bretschneider Blake Knoblauch

This Is Not What We Planned to Publish... by David Schaffert, President/CEO, Thurston Chamber But then COVID-19 happened. Now, the entire world is holding its breath while governments try and figure out how to contain the virus and keep people safe. Meanwhile, the measures to keep people safe are having dire consequences for businesses and the economy. We are still in the midst of the crisis and it's too early to create new strategies for recovery, but we can offer support. This issue is devoted to outlining support and resources for you to tap into. On page 12 we share how the Thurston Chamber, Experience Olympia & Beyond and the Thurston EDC are partnering to share resources and create coordinated systems to triage and support businesses in crisis. On page 7 we share tips and tricks for successfully working from home from those who've had a virtual office for years.

SUBSCRIPTIONS 360-357-3362 info@thurstonchamber.com

DESIGN Ben Hawkes Mosaic Marketing Studio

COVER ART Photo by Heather Harris, Elements Photography

PRINTING Print NW

CONTACT THE CHAMBER 809 Legion Way SE Olympia, WA 98507 360-357-3362 info@thurstonchamber.com thurstonchamber.com

On page 16 you'll find a resource guide for businesses trying to navigate options for disaster assistance, workforce issues and more. There are three things we hope you'll take away from this edition of the VOICE: You are not alone. We are all in this together, and we want to hear from you. Please reach out and share your story with us. We're all putting people first right now. Whether that is our family, our employees or our community, we're making tough choices to keep people healthy and safe which often means that business is hurt. Finally, we'd like to give our heartfelt thanks to our community's health care workers and first responders. We are safe because you are on the front lines fighting for the health and well being of us all. Thank you!

THANK YOU TO OUR COMMUNITY INVESTORS

DIAMOND INVESTORS

SCJ Alliance

GHB Insurance, Inc.

Capital Medical Center

Grays Harbor Fair & Tourism

PLATINUM INVESTORS

The Evergreen State College

South Puget Sound Community College

Greene Realty Group

The Rants Group

Heritage Bank - Olympia

GOLD INVESTORS

Hometown Property Management, Inc.

L & E Bottling Company, Inc.

American Workforce Group

Hooper Financial Services

Morningside

Caliber Home Loans

Mills & Mills Funeral Home

Olympia Federal Savings Olympia

Charter College

Nisqually Red Wind Casino

Nissan Commercial Vehicle

Commerce Home Mortgage LoanStar Division

Olympia Furniture Company Pardiman Productions

TwinStar Credit Union Corporate Office

Phillips Burgess, PLLC

Community Youth Services

Radia Inc., PS

Providence St. Peter Hospital

The Creative Office

Timberland Bank

Washington Business Bank

Puget Sound Energy

Venables Pest Management

Wells Fargo Community Bank

Saint Martin's University

The Firs Senior Living Community

America's Credit Union - Lacey FORMA Construction Company Little Creek Casino & Resort Lucky Eagle Casino and Hotel Olympia Orthopaedic Associates, PLLC Port of Olympia

THURSTON COUNTY CHAMBER

Great Wolf Lodge

BUILDING COMMUNITY PROSPERITY SINCE 1874

“I believe in fresh perspectives – offering the organic boost a small business needs.” Carrie Whisler VP Business Banking Olympia Federal Savings NMLS #1143795

BANKING THAT’S MUTUAL olyfed.com I 360-754-3400 I cwhisler@olyfed.com I member fdic

We love being your bank! For business, construction, homeâ&#x20AC;¦ or just a smile.

Diana Grantham

Matt DeBord

Ashley Worth NMLS# 1287822

Matt Hargrave NMLS# 1218316

Tim Collins

Erik Heimann NMLS# 539571

ILE & B O M E, N I L ON TOO!

DOWNTOWN OLYMPIA WEST OLYMPIA TUMWATER LACEY/DOWNTOWN LACEY/HAWKS PRAIRIE PANORAMA YELM

800.562.8761

How to Go Remote

...and Stay Efficient, Successful and Happy by Alison Bailey

Businesses and organizations of all sizes, across industries of all kinds, are changing how they operate because of the COVID-19 pandemic. Social distancing guidelines from the Center for Disease Control (CDC) now strongly recommend restrictions to the number of people who can occupy the same physical space. Countless organizations structure their operations on physically present employees working within feet of one another for hours at a time. With this model on hold wherever possible, many businesses have pivoted to working from home. How can we make this transition as smooth and undisruptive as possible?

rika Taylor Montgomery is the founder and CEO of Three Girls Media. Her company has never had a brick and mortar office in its nearly

thurstonchamber.com

15 years of operation. She was happy to share some of the tools she uses to keep her ten-person team cohesive and synergized.

Every Monday morning at 10:30, the whole team logs on for a face-to-face meeting on Zoom, a video-based platform that allows everyone in the

Thurston County Chamber VOICE

April 2020

Thurston County Chamber VOICE

thurstonchamber.com

meeting to see one another. “The visual contact is crucial for maintaining team cohesion,” Erika explains. They start every meeting with the question, “How was your weekend?” They end every meeting with a “water cooler question.” Starting and ending on a personal note is key to keeping the team connected on a human level, Erika says. Their question on Monday, March 16? “What do you do for fun when you can’t leave the house?” Three Girls Media utilizes a number of tools to manage workflow and team connectivity. Trello is their application of choice for project management. It’s a comprehensive tool for file upload and organization, task assignments and deadline tracking. Google Docs is their preferred platform for creating content that can be shared quickly and edited in real time by multiple team members. Erika emphasized that Slack, a robust mobile messaging platform, is a vital tool for her team. They keep a general channel open for in-house chatter on everything from workrelated news and comments to personal anecdotes like recipe

WE KNOW WHAT IT TAKES TO BUILD

sharing. Keeping that channel open to any topic helps maintain the human connection among team members. Once per week, every employee has a one-on-one video check in with the Director of Marketing and Public Relations, Shanai Bemis. Having a regularly scheduled one-on-one with a manager allows team members to rely on a time when they can ask questions or broach concerns in a non-group setting. Erika explains that this is also a key component of keeping morale boosted and team cohesion strong. Having trouble transitioning your team to remote work on a technical level? Remote IT support is available for Thurston County organizations that may not be big enough to have their own IT specialists in house. John Hansman, owner of Oly Tech Guys, isn’t making house calls at the moment, but he is fully equipped to access the computer of anyone with an internet connection. He is ready to help the small businesses of Thurston County meet the changing technology demands of these unique times. You can reach him at olytechguys.com.

THE LOCAL COMMERCIAL REAL ESTATE EXPERTS. SINCE 1973

REAL ESTATE IS AT THE cENTER Of ALL THAT WE DO. We’ve tripled in size since our inception and offer more than a century of combined legal experience. Our attorneys provide high-quality, timely, and personalized legal advice on all matters related to real estate transactions and development. BECKY SAMUELSON

SERVING THE SOUTH SOUND AND SOUTHWEST WASHINGTON

WWW.pHILLIpSBURgESSLAW.cOm

thurstonchamber.com

DANIELLE RANTS

PAT RANTS

DARRELL MCQUISTON

CAROLYN GRADEN

FULL SERVICE PROPERTY MANAGEMENT LEASE AND SALES SERVICES

(360) 943-8060

rants-group.com

Thurston County Chamber VOICE

April 2020

Local Programs Address Changing Workforce Needs PacMtn & Thurston County Chamber Reduce Long-Term Economic Injury of Coronavirus

by Doria Maselli

ight now, the demand for employment support services is increasing dramatically – with many people losing their jobs, while at the same time other industries needing to ramp up their staff to meet demand. In light of this, there is a profound need to rethink and retool how economic and employment support is provided to local communities while, at the same time, considering public health. I spoke with Cheryl Fambles, CEO of Pacific Mountain Workforce Development Council (PacMtn) and Megan Fiess, Project Manager in Workforce Development at The Thurston County Chamber to learn more about the collaborative efforts of assessing and adapting to the needs of the local workforce in response to COVID-19. PacMtn is the recognized convener of the region’s workforce development efforts, providing workforce solutions in Grays Harbor, Lewis, Mason, Pacific and Thurston Counties. Business Services, a program of the Pacific Mountain Workforce Development Council and administered by the Thurston County Chamber, is a complimentary resource for

April 2020

Thurston County Chamber VOICE

businesses in our community in all stages of the workforce development process. “We are currently pivoting our delivery model in order to provide rapid response to our business community. Our role as a workforce intermediary is to be a liaison between business, workforce, economic development and education. We convene and lead associations and organizations in order to provide a robust menu of services and referrals to our local businesses. We work with our partners to meet our businesses and customers where they are; we’re aiming to provide support and innovative solutions that will reduce long-term economic injury,” says Fiess. thurstonchamber.com

business and your lives. I am pushing our government and community-based systems to deal with the most important things first—getting money flowing, and as soon as it is safe, sending people back to work. That will be important for the pocketbook and will absolutely help with the psychological trauma of this crisis,” she continues. Both Fambles and Fiess have been impressed with the response and resiliency shown so far in the community. “Dozens of staff are working long hours in remote locations designing ways people can get the information they need – online applications, virtual workshops – and directing people to other essential Some of the items Fiess and the medical care. This is an unprecedented workforce team at the Chamber time, but PacMtn has been here before,” resources. AmeriCorps members are spending all day over the phone or onare addressing include: providing a says Fambles. line greeting customers and providing connection between local resource information and connecting them with hubs to the PacMtn regional resource Fambles remembers the massive resources. And restaurant food pick-up hub, providing technical assistance to shutdown in the timber and forest and delivery has been so valuable at the regional partners – especially smaller products industry from which the fiveend of a long day, and it’s also helping organizations – gathering and analyzing county region and many industries are local businesses keep their doors open,” business needs to both streamline still not fully recovered. “I also think and innovate necessary services when the military changed strategy and says Fambles. and providing business services and downsized thousands of personnel into “I’ve been so impressed with the rapid staffing support for industries currently the local economy, PacMtn was able response of local employers and other expanding due to demand. to respond with Camo2Commerce, organizations and associations who serving hundreds of former service came together immediately to pool Fambles, who represents workforce members with access to job training ideas and resources,” says Fiess. issues on the Governor’s Poverty and hope for the future.” Reduction and Military Transition “Not only is everyone working together Council and previously held executive “This is an all hands on deck moment. to maintain Main Street, we’re also and senior positions in the Washington Territoriality and hoarding goods or continuing to build it.” Workforce Association, speaks to information is never helpful. In times PacMtn’s role in the response. “PacMtn of crisis it is detrimental. Most of this For Washington State COVID-19 is about helping the region’s residents region’s key organizational entities response information visit: get to self-sufficiency. Typically that are very experienced at working in coronavirus.wa.gov means career preparations, training collaboration and in partnership. The and jobs. All the work is about helping Chamber is an established focal point people transition. The COVID-19 virus for workforce business solutions across For Thurston County Chamber’s has created massive displacements the region and this is a moment in time Impact Resource Guide visit: thurstonchamber.com/advocacy/ and people’s access to jobs is now very when we can rely on their leadership business-continuity-resources-covid-19 limited. Training and service delivery and expertise,” says Fambles. in a virtual world is challenging, and For PacMtn resources and information the stress levels are driven by very “Every crisis has multiple silver visit: pacmtn.org basic needs for food, housing and linings. Keep looking for them in your thurstonchamber.com

Thurston County Chamber VOICE

April 2020

Community Resilience

A Conversation with David Schaffert, Shauna Stewart and Michael Cade

by Natasha Ashenhurst Photos by Heather Harris, Elements Photography

In the third week of March 2020, I sat down with Michael Cade, Executive Director of the Thurston Economic Development Council, Shauna Stewart, CEO of Experience Olympia & Beyond and David Schaffert, President & CEO of the Thurston County Chamber to talk about aligning resources to provide support to Thurston County businesses impacted by the COVID-19 crisis and to talk about strategies for recovery. Ultimately, we talked about what makes a community resilient and why they believe, without a doubt, that Thurston County will get through this stronger than ever.

The Crisis The second week of March 2020, when Governor Inslee began issuing proclamations limiting the size of gatherings, closing schools statewide, limiting food and beverage services and restrictions on non-medical procedures, David Schaffert, Thurston Chamber’s President/CEO said he sat in his office for three days numb and in shock. Businesses were closing their doors, some temporarily, but others, permanently. “I received call after call from devastated business owners in so much pain and under so much stress. Some broke down crying. They expressed their devastation that they were letting their employees, families and community down. The pain is immense, and it shook me,” he said. Michael and Shauna shared similar experiences. “The hospitality industry imploded,” said Shauna. “And we aren’t at the bottom yet. This is worse than 9/11 and 12

April 2020

the 2008 recession combined. People are suffering. Over the last week, our team reached out to several hotels and member businesses and had some very difficult conversations. Once the people we speak to become aware of the options available in our community, I can hear a weight lifted and a sense of relief. There is so much conflicting information out there right now, and people are overwhelmed. What helps is folks tapping into relationships and connections and leaning in on one another for relief and support,” she said. “We haven’t worked less than a 14hour day since February,” said Michael. “Right now, we’re creating a raft of support for our businesses, providing resources, and one-on-one counseling. Just yesterday, we put five people in front of counselors to talk about cash flow and resources. We don’t promise we can solve everyone’s problems. Still, we can let people know what resources are available and what support is available to get them through the crisis phase and tide them over until we’re in the recovery phase.”

Thurston County Chamber VOICE

Support Networks & Resources All three organizations have an incredible amount of helpful information on their websites. Still, more importantly, each has trained every single staff member to take calls from businesses who need help sifting through available resources and gaining a clearer understanding of what options are available during the crisis. The message each organization is preaching is simple: don’t let social distancing mandates become a reason to walk through this alone. All three have created virtual spaces to engage. “You are not alone! We can’t walk in your shoes because this business is your baby, but we can set up a counseling session for clarity of purpose and so you can tap into an incredible network of resources,” said Michael. “Fill out an economic injury form. We have to thurstonchamber.com

Left to right: Michael Cade, David Schaffert, and Shauna Stewart.

"We havenâ&#x20AC;&#x2122;t worked less than a 14-hour day since February. Right now, weâ&#x20AC;&#x2122;re creating a raft of support for our businesses, providing resources and one-on-one counseling." - Michael Cade, Executive Director, Thurston EDC thurstonchamber.com

Thurston County Chamber VOICE

April 2020

Serving All of Thurston County ECONOMIC DEVELOPMENT SUPPORT THROUGHOUT THURSTON COUNTY

1. Provided $70,000 for the renovation of the Historic Oddfellows

101

Building.

101

Olympia

2. Provided $75,000 to complete the Master plan for the SW

Washington Innovation & Business Park.

Lacey

3. Provided $10,000 for the installation of wider sidewalks,

bulb-outs and landscaping along Binghampton Street to build downtown character and enhance the setting for local and visiting shoppers.

510

Tumwater

4. Provided $20,000 to assist with the design and construction of

the community center.

5. Provided $15,000 to support investment in the Lacey Yelm

121

3 2 5

Tenino

507

Rainier

MakerSpace project.

6. In partnership with the City of Tumwater and U.S. Fish and

Wildlife, developed a Habitat Conversation Plan to provide long-term preservation and management of protected and endangered species.

7. In partnership with the Frank Family, Squaxin Island Tribe and

Salmon Defense, developed and maintains the Billy Frank Jr. Park and Trail to provide a historical and educational self-guided walking tour.

PORTOLYMPIA.COM 360.528.8000

1 507

Bucoda

Inquiries@PortOlympia.com

We’re all in this together... Whether you are a small business owner, a teacher, a state worker or a bank teller. Please do all or one of these three things:

Please fill out an economic injury form at thurstonedc.com. We need this data to obtain resources for recovery.

If you are a small business owner, visit thurstonchamber.com or thurstonedc.com and look at the resources available to you. If you are in the hospitality industry, also visit experienceolympia.com.

3. Call us. Tell us how you are doing. Share your experience with one other person. We’ll make sure you are connected. Don’t go through this alone. Please, take care of yourself, take care of your business and get ready for the recovery. Thurston County Chamber 360-357-3362 Experience Olympia & Beyond 360-704-7544 Thurston EDC 360-754-6320

have the data for our recovery plan and to obtain federal recovery dollars for our businesses! Contact your landlord and talk about your lease. Contact vendors and restructure contracts. Explore alternative methods to offer goods and services. Extend lines of credit. Keep your customers up to date with daily updates. Trim as many expenses as possible. Sell non-essential assets to generate cash. Contact other businesses to see if there are goods and services you can share. Move services online. If you own a restaurant, get your menu online! Contact your insurance company. Be positive. Find a mentor. Find someone to talk to. Stay in touch with Experience Olympia, your EDC, your Chamber. There is an economic solution,” he said. “Yes! We want to hear from you. We’re here to support and advocate for your success and your people. For the next six weeks, our efforts will be about triage and support,” said David.

thurstonchamber.com

All three agree: They don’t care which door you walk through. Call, and they’ll figure it out and will put their network and referrals to work for businesses.

What Recovery Looks Like Once the COVID-19 crisis eases, community leaders can begin to provide opportunities for healing. And Shauna, David and Michael agree that Thurston County is in an excellent position to recover. “If you look at the big picture, Thurston County has an intricate and elegant economy. We have strong entrepreneurs that continually seek new markets and new ways of doing business. Our economic system is built on networks and relationships, and this includes our community development

organizations such as the Chamber, the EDC and Experience Olympia and our outstanding partners in education,” said Michael. Shauna agrees, “The power of partnership is profound. I hold my hope in our local culture. People here are intentional, passionate and creative. We look at the problem straight on and find solutions, innovations and new systems. I believe it is our spirit of entrepreneurship that will pull us out and get us to recovery,” she said. Ultimately, what recovery looks like depends on resilience—our ability to cope, bounce back and thrive despite overwhelming barriers. “There are no easy answers right now,” said David. “Right now, we can’t provide solutions. It is too early for that. What we can do is provide support and resources during this difficult time. All we ask is for folks to connect with us — please don’t go through this alone.”

Thurston County Chamber VOICE

April 2020

Business and Community Resources Information for Workers & Employers

ATTENTION If you represent a business seeking immediate technical support, please call the Thurston Economic Development Councilâ&#x20AC;&#x2122;s BUSINESS HOTLINE. Professional business counselors and support staff are available to help identify resources, complete forms and provide other guidance as necessary. BUSINESS HOTLINE (360) 754-6320 For additional resources for those affected by COVID-19, visit: thurstoncountywa.gov/phss/Pages/coronavirus.aspx

We are developing and coordinating a multi-faceted response to the COVID-19 Pandemic and its specific impacts to and throughout our broader Thurston Community. Our goal is to build and reinforce community resiliency to the extent possible over the months ahead. Conditions and reporting around this situation are evolving rapidly, and this site will be periodically updated as new information and resources are identified. The COVID-19 Economic Recovery Initiative is a partnership between local municipalities and economic development organizations throughout Thurston County. While the specific tactics used to implement our response will be adjusted as necessary, we are currently pursuing a two-phased approach as follows:

Phase 1: Personal Resilience and Relief People come first. Many workers are already experiencing economic hardships, from reduced hours and wages to loss of employment. Others fear not going into work will result in lost income and the ability to pay for essential needs like rent and food. Yet, medical experts and every level of government make it clear the best way to combat this disease is for people to shelter in place and remove themselves from excessive social contact. The immediate goal is to flatten the curve* so we donâ&#x20AC;&#x2122;t overwhelm hospital capacity and exacerbate the spread of the virus. This means people need to feel more comfortable and secure staying home from work. Given the national scope of this event, 16

April 2020

we anticipate it may be some time before any federal stimulus package or other form of government relief can be delivered to help locally. As a result, our immediate focus is connecting impacted or displaced workers to existing resources and other stop-gap measures that can help people bridge budget challenges over the next several months. Please see the 'Resources for Impacted Workers' section on page 17 for potential sources of relief or support for workers. *To see the differing effects of limited vs. extensive social-distancing watch the virus simulations presented here: washingtonpost.com/graphics/2020/ world/corona-simulator

Phase 2: Business Recovery and Renewal Longer-term, we are working to develop support and response systems

Thurston County Chamber VOICE

for impacted businesses and employers. The level of fiscal investment for this endeavor is expected to be enormous. Because local resources are limited, we will likely need to rely on stimulus packages currently under development at the State and Federal level. We believe that, by working as a region, we can best accomplish a full recovery by coordinating efforts, pooling of resources and presenting a shared voice with respect to State and Federal government response requests. The City of Olympia has invested seed funding for business recovery efforts and will work with partners to assemble a Regional Economic Recovery Task Force to help identify and direct future resources to impacted businesses. For an inventory of existing business resources, please see the 'Resources for Businesses and Employers' section on page 18. thurstonchamber.com

Resources for Impacted Workers COVID-19 is creating hardships for many area workers and additional impacts are expected. Affected workers may be able to find temporary relief through one or more of the resources below.

Federal Resources State Resources Coronavirus Worker Relief Act At the time of publication, this proposed Act is currently awaiting Senate action. As currently proposed, the Act would expand the Federal Emergency Management Agency’s (FEMA) Disaster Unemployment Assistance Program by making those who are impacted by the coronavirus outbreak eligible for benefits.

Local Resources On the following page

Employment Security Department The Employment Security Department (ESD) has enacted a series of emergency rules to help people and employers affected by COVID-19. For detailed instructions for accessing benefits, visit: esd.wa.gov/newsroom/covid-19. The graphic below offers “at-a-glance” information for which benefits someone might qualify for depending on their situation.

Specifically, in the case of an emergency declaration by the president, the bill would: • Provide access to disaster unemployment assistance for workers, including self-employed individuals and contractors, who are sick, quarantined, furloughed, laid off or who’s individual or family circumstances have changed as a result of COVID-19 or government containment efforts • Waive state waiting periods and work-search requirements to ensure that workers can get the assistance they need as soon as possible • Set a minimum amount of assistance at parity with that of state unemployment compensation laws • Assist states in the administration of this unemployment assistance Additional federal legislation, currently in the works, but not yet confirmed, could address individual payments to American citizens and expanded support for unemployment benefits distrusted through individual states.

thurstonchamber.com

Thurston County Chamber VOICE

April 2020

Resources for Impacted Workers (continued)

Local Resources

*Please keep in mind many of the resource partners referenced below may be operating under unique schedules or via online communication only at this time.

United Way-Community Foundation COVID-19 Community Response Fund The Thurston Community Foundation and United Way of Thurston County have teamed up to create a â&#x20AC;&#x153;COVID-19 Community Response Fund.â&#x20AC;? The Fund is designed to rapidly mobilize and deploy resources to the people who are most vulnerable to the economic impacts of COVID-19 in Thurston County. To donate or learn more about qualifications for receiving funds, visit unitedway-thurston.org/covid-19

as the primary employment training provider and connector for our region. The links below may be of help to individuals seeking new skills or employment options: pacmtn.org/job-seekers pacmtn.org/regional-sectors/ explore-careers

South Puget Sound Community College Another option for worker training or retraining, SPSCC offers degrees and certificates in a variety of fields. The college will continue to offer programming through alternative delivery methods for the immediate future. spscc.edu

If you are a worker and/or current Community Action Council student at SPSCC, the College Certain individuals may also qualify Foundation has launched a COVID-19 for assistance through the Thurston Support Fund at spscc.edu/foundation/ Community Action Council. The Council covid-19-support-fund. Anyone can Pacific Mountain Workforce operates a variety of programs that can donate to this fund, and students who Development Council help low-income residents make rent need emergency funding can apply For people displaced from employment payments, complete essential home through the existing Student Success or interested in moving into a new career repairs or obtain medical services. Funds Application at spscc.edu/ field, the Pacific Mountain Workforce needhelppayingbills.com/html/ foundation/studentsuccessgrants/ Development Council (PacMtn) serves thurston_county_assistance_pro.html apply

April 2020

Thurston County Chamber VOICE

thurstonchamber.com

Resources for Businesses & Employers First, we want you to know we understand the challenges employers and businesses are facing, and we share your concerns. The Thurston Chamber recently surveyed local businesses, and as shown in the graph on the right, most are expecting major financial impact (70 of 80 respondents).

usiness resource information is constantly evolving. Measures for direct payments to small business, loan guarantees and other topics are under active discussion in the US House and Senate now. Some existing resources available now are described below: Employee Leave & Telework Guidance Many employers are struggling with how to maintain operations and manage employees at this time. NASA has developed a chart that provides guidance on what actions an employer might take given different scenarios. nasapeople.nasa.gov/coronavirus/ employee_leave_guidance_during_ novel_coronavirus.pdf Economic Injury Worksheet If you own or operate a business, please complete an Economic Injury Worksheet form. These forms may help qualifying businesses secure approval for lowinterest, long-term repayment loans from the US Small Business Administration. However, they may also help us as a region when the time comes to request and distribute state and federal economic injury funding. thurstoncountywa.gov/em Resource Links for Washington State Business & Workers – Governor's Office The Governor’s Office has compiled a broad inventory of resources available for impacted businesses and workers.

thurstonchamber.com

Drop in Sales

Where do you believe your business is heading in the next 3 months?

40 20

Remain the Same

Increased Sales

The fact sheet linked below addresses: • Tax Filing Extensions • Tax Penalty Waivers • Export Assistance • Unemployment Benefits • Employment Alternatives (e.g. Shared Work, Partial Unemployment & Standby) • Rapid Response Service governor.wa.gov/coronavirusresource-list-businesses-and-workers PTAC – Contracting Opportunities for Vendors and Suppliers The Professional and Technical Assistance Center (PTAC) helps local businesses navigate federal contracting opportunities, including many of the supplies and services the federal government will be purchasing through FEMA in response to the President’s recent declaration of a National Emergency. washingtonptac.org Washington State Dept. of Commerce The Department of Commerce has assembled a comprehensive set of links for all manner of specific COVID-19 questions and concerns. startup.choosewashingtonstate.com/ links/crisis/covid-19-resources SBA Federal Disaster Loans The U.S. Small Business Administration is offering some Washington state counties low-interest federal disaster loans for working capital to small businesses that are suffering substantial

economic injury due to coronavirus. Small businesses that qualify are encouraged to apply online for a disaster loan. sba.gov Business Insurance Questions The Insurance Commissioner's Office has produced responses to frequentlyasked questions regarding business insurance, including event cancellation insurance. insurance.wa.gov/coronavirusinsurance-information-businesses Chamber of Commerce Business Networking Local networking is also important, as peer businesses may be able to offer insights or other resource information they’ve discovered while working through this situation. The Thurston Chamber of Commerce operates one such group. Go to facebook.com/ groups/thurstonchambermembers and request to join. Local Resources You can also continue to access local resources, often the same people who helped many local businesses get started or grow. thurstonedc.com/resources-for-smallbusinesses-impacted-by-coronaviruscovid-19 thurstonedc.com/score wsbdc.org/services/grow/resources/ disaster-planning-and-recovery

Thurston County Chamber VOICE

April 2020

Banking feeling a little ... detached?

1970

2020

Business banking with a personal touch.

DISCOVER MORE AT

wabizbank.com

TIME AND MONEY. WE GIVE YOU BOTH. We listen to you and your business needs—then tailor a loan that fits. Our loans are custom-made,

not mass-produced. Every business is different, so rest assured your Columbia Bank loan will be designed specifically to your needs, your business, and for you. 1-877-272-3678 ColumbiaBank.com

Member FDIC Equal Housing Lender

The Thurston County COVID-19 Response Fund: Seniors & Low-Income Parents Are Fund's First Recipients

by Alison Bailey

s our community continues to confront the COVID-19 pandemic, two organizations have come together to create the Thurston County COVID-19 Response Fund in support of vital nonprofits and vulnerable families. United Way of Thurston County (UWTC) and Community Foundation of South Puget Sound (CFSPS) launched the fund on March 16 and immediately received an influx of donations made by generous community members and businesses. To date, the fund is already positively impacting nonprofit groups whose existence might otherwise be threatened by the sudden economic changes brought on by the pandemic. In addition, on March 23 the fund was able to start providing assistance to families with children impacted by the pandemic.

Meals on Wheels Doubles Delivery Senior Services of South Sound (SSS) helps seniors in Thurston, Mason and Lewis counties stay active, connected and well-fed. Their Meals on Wheels program ensures that all seniors have access to at least one complete, nutritious meal per day. With almost all of our community’s seniors now isolated in their homes, the need for this service has skyrocketed at the same time SSS has had to discontinue its regular fundraising activities such as bingo nights.

the area to deliver supplies. Windrope emphasizes his gratitude for the combined efforts of UWTC and CFSPS on behalf of his team and the individuals they serve and the many donors who have contributed to the fund.

Baby Wipes & Formula

The Nurse-Family Partnership program (NFP) has also benefited from the new fund. NFP pairs registered nurses with first-time parents in low-income circumstances. Their clients represent some of the families who will be hit hardest by this crisis. As of Monday, March 23, disbursements from the “The money that this fund has made fund have procured 284 containers of available fills a critical, rapidly-growing infant formula and 216 packages of baby gap in our funding,” explains Brian wipes, thanks to our corporate partner, Windrope, Executive Director at SSS. Costco. They are working to source 400 In the third week of March alone, the number of meals SSS delivered doubled packages of diapers and 300 jars of baby from 700 to 1,400. Windrope anticipates food that will be delivered in compliance with social distancing recommendations the need will continue grow. As SSS by NFP’s visiting nurses. team members deliver meals, they find more seniors who need and want to enroll in the program because they can Organizations that help our low-income and unsheltered population will also no longer leave their homes to grocery shop and their families might not live in benefit from the new funding source. thurstonchamber.com

The Community Action Council helps low-income community members cover basic expenses such a rent and utilities, while Catholic Community Services and Interfaith Works provide meals and hygiene supplies to our unsheltered and food-insecure community members. All three organizations have already received financial support from the new fund. You can be a part of this movement. Please make a donation online through United Way of Thurston County's website, www.unitedway-thurston.org/covid-19 or by mail to United Way of Thurston County, 3525 7th Ave SW Suite 201, Olympia, WA 98502.

Thurston County Chamber VOICE

April 2020

Five Tips for Financing Your Home in Today’s Market

hen buying a home, a lot goes into thinking about finding the right place. Location, lot size, number of bedrooms, bathrooms, architectural style, neighborhood schools, finishes, etc.

In today’s hot housing market where inventories remain at historic lows, prices continue to climb, so affordability is becoming an even bigger factor in all the decisions that need to be made. Moreover, when it comes to affordability, buyers tend to oversimplify and focus on two things: price and interest rate. While it’s easy to think “the lower the price and interest rate, the better the financial deal I’m getting.” Unfortunately, it’s more complicated than that and if buyers just focus on these two items, they could be selling themselves short in terms of maximizing their finances and future. We consulted Jennifer Arnold, Olympia Federal Savings (OlyFed) VP of Residential Lending for insider expertise on what to look for when shopping for a home loan and how you can customize the right financing solution to meet your needs. Below are Jennifer’s five tips to getting the right mortgage: First, I would recommend asking any lender if the advertised rate is available to everyone? Often lenders will advertise their best rate that’s only available to someone with a perfect credit score. At OlyFed, the rate we advertise is available to everyone; regardless of credit score. In addition, 22

April 2020

people, not automated computers, make underwriting decisions because we believe our local bankers better understand our South Sound market and make sensible decisions. Many times, there is even more fine print with rates based on factors like down payment amount and home location. Again, OlyFed does not take into consideration these elements when it comes to rate because our values are centered on treating all customers like family. Second, it’s always good to ask if the lender is going to sell your loan to a third party. For most of us, this is the largest investment we’ll make in our lives. When you purchase your home, you’ll be working with that bank for years to come and we believe selling our loans would be like selling our relationship with you. We assure top quality service by providing it ourselves. Third, I think it’s important to recognize the volatility of our economy and the ups and downs of interest rates in correlation to market conditions so it’s good to ask if you are going to get the best deal before closing. At OlyFed, we hold your rate at application and don’t require you to pay a fee to “lock” it in, even better than that - if a lower rate comes along, no worries; it’s yours – automatically! You don’t even have to call us to ask.

Thurston County Chamber VOICE

Fourth, ask about fees. Many lenders charge admin fees, processing fees, underwriting fees and many more. These fees can significantly drive up the cost of your loan. Be sure to compare Annual Percentage Rates (APR), not the interest rates because APR factors into many of these fees. If you consider that the average lifespan of a mortgage is just seven years, the likelihood you will either sell or refinance before the end of your term is high, so why would you want to pay all those fees up front, when those are dollars you likely won’t recoup? Most of the fees we charge on the loan are the actual costs and we do not profit from them because we want to keep our loans as affordable as possible. Lastly, be sure to check the reputation, knowledge and experience of your lender. At OlyFed, we’ve been a part of the Thurston County community for 114 years and we’ve financed a lot of the original homes built in the area. We have many meaningful community connections and can provide you with a wealth of insight and support. To schedule an appointment with one of our Loan Officers call (360) 754-3400, email customerservice@olyfed.com or visit olyfed.com/team. SPONSORED MEMBER PROFILE thurstonchamber.com

TA L E N T M A G N E T P O D C A S T

E24: Creative Retention Strategies and the Changing Nature of the Workplace Sytease Geib, former co-host of Talent Magnet and VP of Workforce Development at the Thurston County Chamber of Commerce, joins the program to discuss creative ways to retain talent, and the changing nature of work. Sytease discusses her own journey of moving across the country after the birth of her second child, how she has continued to do some remote project-based work, and shares takeaways from her experience. Discover ideas for how employers can support their workers while they may be working from home, and how to balance work and family obligations. Find this podcast at thurstonchamber.com/ workforce/talent-magnet

G R E AT E S T H I T S O F T H E 6 0 ’ S , 7 0 ’ S . . . A N D S O M E 8 0 ’ S !

O LY M P I A | L A C E Y | T U M W A T E R

Olympia’s First Radio Station has a new home on your FM radio dial!

Stream online at KGYfm.com thurstonchamber.com

Thurston County Chamber VOICE

April 2020

PO BOX 1427 Olympia, WA 98507-1427

M AY

T H U R S T O N

2 0 2 0

C O U N T Y

C H A M B E R

Working Together A Connected Community is a Resilient Community

GROWING A PROSPEROUS ECONOMY & VIBRANT COMMUNITY

Helping our neighbors isn’t just something we do. It’s who we are.

Heritage Bank believes in the possibilities for each and every person—and the power of community to improve the lives of those around us. Heritage Bank serves customers like you. Your neighbors. The couple who owns the storefront across town. The customers we serve bring their unique heritage—and unique needs—to our bank. Stop in today or visit us online to see how we can assist you.

More than a community bank. A community oƒ banks. Serving the Pacific Northwest since 1927

HeritageBankNW.com | 800.455.6126 | Member FDIC

May 2020 THURSTON COUNTY CHAMBER VOICE MAGAZINE Due to the fluid nature of the COVID-19 crisis, please visit ThurstonChamber.com and click on the Events Calendar for the latest information regarding Chamber events.

In This Issue... BOSS Auto Repair p. 7

e ess Leaders Shar Thurston Busin ed To Know What You Ne

Local Auto Pros Now Offering Vehicle Pick-up & Drop-off, with Cleaning and Disinfecting Presented by

The COVID-19 Pivot p. 11

Thurston Business Leaders Share Information, Resources and Steps to Recovery after COVID-19 with Virtual Talk Show The Thurston Chamber and Thurston EDC have partnered to offer a virtual talk show for small business owners and open to the general public. Thurston EDC Executive Director, Michael Cade and Thurston Chamber CEO/President, David Schaffert host various guests to provide the latest information on business resources, state, federal and local actions, and the COVID-19 status and advocacy efforts for our community. This virtual talk show takes place every Thursday at 2:15pm. For a registration link and topics, visit ThurstonChamber.com

Visit ThurstonChamber.com or our YouTube channel to view past episodes

Business Essentials is a Webinar series focused on providing listeners with information to help their business survive and thrive during the time of COVID-19. This webinar takes place every Wednesday and Friday. Visit ThurstonChamber.com for time and registration links.

One Minute What's Up? VIRTUAL NETWORKING EVENT

Coronavirus is forcing our community to innovate. History can help to inform us which effects may persist

LoneStar Salon p. 12 Owner, Lisa Musgrove leads the local beauty industry through the COVID-19 crisis

Changing Landscape p. 14 Looking to sell your business amid COVID-19? Hear the latest advice from Wes Martin.

Workforce Solutions p. 17 The Chamber's Workforce Solutions team is here to help your business with recruitment, retention and/or contraction.

Business & Community Resources p. 18 The latest resources available to businesses and workers amid the coronavirus crisis.

Business TuneUp p. 21 The Center for Business & Innovation's ScaleUp program helps business owners run their businesses more effectively.

Each participant will have 60 seconds to introduce themselves, their business and how they are pivoting and navigating during the COVID-19 crisis.

Thurston Chamber Annual Meeting The Thurston Chamber's Annual Meeting traditionally takes place in May, but due to these uncertain times, we're planning a virtual Annual Meeting in June. We'll share more information soon. Annual Meeting Presenting Sponsors thurstonchamber.com

Thurston County Chamber VOICE

May 2020

magazine PUBLISHER Thurston County Chamber of Commerce

EDITORIAL David Schaffert 360-357-3362 dschaffert@thurstonchamber.com

CONTRIBUTORS David Schaffert Doug Mah Natasha Ashenhurst Alison Bailey Doria Maselli

We Are Thurston Strong by David Schaffert, President/CEO, Thurston Chamber

In March 2020, the Thurston Regional Economic Task Force — represented by a growing number of partners, including the City of Lacey, City of Olympia, City of Tumwater, City of Yelm, Thurston County, Experience Olympia & Beyond, Olympia Downtown Alliance, Pacific Mountain Workforce Development Council, Port of Olympia, Thurston County Chamber, Thurston Economic Development Council and local Tribal Nations — convened to create the COVID-19 Economic Recovery Initiative to provide information to workers and employers in Thurston County and ensure that as a region, we receive resources to aid and offer relief during the coronavirus pandemic including support for small businesses. To date, the Task Force has collaborated to create: •

The Thurston Strong website and newsletter with resources, updated daily, funded by the City of Olympia and created with assistance from the Thurston County Chamber

•

The Business Hotline, hosted by the Thurston EDC and staffed by Thurston EDC and City of Olympia employees and funded by the City of Olympia

ADVERTISING Sales & Marketing: Krystal Barkus Elizabeth Bretschneider Blake Knoblauch

SUBSCRIPTIONS 360-357-3362 info@thurstonchamber.com

DESIGN Ben Hawkes Mosaic Marketing Studio

•

COVER ART The Thurston County Chamber staff and Executive Committee meeting via Zoom. Photo courtesy of Pexels.com

PRINTING Print NW

CONTACT THE CHAMBER 809 Legion Way SE Olympia, WA 98507 360-357-3362 info@thurstonchamber.com thurstonchamber.com

DECLASSIFIED: A Virtual Talk Show, hosted by the Thurston Chamber and the Thurston EDC

•

Thurston County COVID-19 Response Fund created by the Community Foundation of South Puget Sound and United Way of Thurston County funded by private donations, business donations, and a grant by the City of Olympia

•

Why I Go Downtown, an online directory and guide to how to buy from Downtown Olympia restaurants and stores, funded by the City of Olympia and managed by the Olympia Downtown Alliance

•

City of Lacey Small Business Grants funded by the City of Lacey

"The Task Force is making sure our region has the resources we need right now to respond and provide triage support for as many workers and businesses as we can during a crises like none other we've experienced. But, we're also looking forward and working on long-term economic resilience measures to position our local economy to be ready to move ahead quickly and safely when the State opens." - Michael Cade, Executive Director, Thurston Economic Development Council (and a task force member)

The Task Force is also pursuing several additional initiatives. Continue this story on page 23.

THANK YOU TO OUR COMMUNITY INVESTORS

DIAMOND INVESTORS

SCJ Alliance

GHB Insurance, Inc.

Capital Medical Center

Grays Harbor Fair & Tourism

PLATINUM INVESTORS

The Evergreen State College

South Puget Sound Community College

Greene Realty Group

The Rants Group

Heritage Bank - Olympia

GOLD INVESTORS

Hometown Property Management, Inc.

L & E Bottling Company, Inc.

American Workforce Group

Hooper Financial Services

Morningside

Caliber Home Loans

Mills & Mills Funeral Home

Olympia Federal Savings Olympia

Charter College

Nisqually Red Wind Casino

Nissan Commercial Vehicle

Commerce Home Mortgage LoanStar Division

Olympia Furniture Company Pardiman Productions

TwinStar Credit Union Corporate Office

Phillips Burgess, PLLC

Community Youth Services

Radia Inc., PS

Providence St. Peter Hospital

The Creative Office

Timberland Bank

Washington Business Bank

Puget Sound Energy

Venables Pest Management

Wells Fargo Community Bank

Saint Martin's University

The Firs Senior Living Community

America's Credit Union - Lacey FORMA Construction Company Little Creek Casino & Resort Lucky Eagle Casino and Hotel Olympia Orthopaedic Associates, PLLC Port of Olympia

THURSTON COUNTY CHAMBER

Great Wolf Lodge

BUILDING COMMUNITY PROSPERITY SINCE 1874

Business banking with a personal touch.

DISCOVER MORE AT

wabizbank.com

“I love providing creative ideas to help a family shop like Kluh Jewelers sparkle and shine.” Carrie Whisler VP Business Banking Olympia Federal Savings NMLS #1143795

BANKING THAT’S MUTUAL olyfed.com I 360-754-3400 I cwhisler@olyfed.com I member fdic

BOSS Auto Repair

Photos courtesy of Boss Auto Repair.

Local Auto Pros Adapt to Serve Their Customers with Convenient Vehicle Pick-up & Drop-off, Cleaning and Disinfecting by Doria Maselli

A routine oil change. A maintenance check-up or tire rotation. The thing you know needs to be done, but may have gotten lost in the shuffle. These are all services the loyal customers of Boss Auto Repair are scheduling now to make sure the business can stay afloat. “I have customers calling saying: “Well, my car doesn’t need anything specifically right now, but let me get my oil changed,” says Maria Solis, co-owner of Boss Auto Repair. She and business partner Gary Morrison opened the shop in July of 2019 and currently have only five-star reviews on their Facebook page. Customers continually praise their professionalism, superior customer service and quality work. The team at Boss Auto have over 45 years of auto repair experience between them and pride themselves on knowledge, efficiency and stress-free car repairs. “We have three employees currently working and for everyone’s safety, we’re now able to offer vehicle pick-up at customers’ homes. Boss Auto is also thurstonchamber.com

accepting payments over the phone and thoroughly cleaning and disinfecting each vehicle prior to its return. The vehicle is picked up, brought to the shop for repair, cleaned and delivered back to the customer's home with the keys and receipt in the car. The pick-up and drop-off service is free of charge. (continued on p. 9) Thurston County Chamber VOICE

May 2020

1802 Black Lake Blvd SW #301 Olympia, WA 98512 Find us in the Blue Building!

Nicholson & Associates Insurance, LLC has built a team of caring and conscientious people; the kind of people you can depend on. We sell all lines of insurance and our team is committed to a high standard of excellence in all that we do!

Phone: 360-352-8444 Fax: 360-943-9712 www.nicholson-insurance.com

www.facebook.com/ NichinsureOlympia

Kori Sirrine

Personal Lines Agent kori@nichinsure.com 360-352-8444 ext 104 LOCAL, KNOWLEDGEABLE AND EQUIPPED WITH THE TOOLS TO MAKE YOUR INSURANCE LIFE SIMPLE.

AUTO | HOME | BUSINESS | LIFE

(continued from p. 7)

“We lost some business with our corporate accounts and we’re still a relatively new business so we’ve been doing what we can to keep our heads above water,” says Solis. “We also realize that these times are challenging for many, so where we can, we’re offering specials and discounts.” Boss Auto has dropped its hourly rate to $80 and posts special offers on their social media accounts including Facebook and Instagram, where they recently posted nearly a 20% off service special which can still be honored if mentioned. “Seven Linford is our office manager and he has been such an instrumental part of keeping this business going,” says Solis. “He provides a superior level of customer service and thinks outside the box about ways to keep in touch with and engage our current customers as well as attract new ones.” Boss Auto Repair is located at 3200 Pacific Ave SE in Olympia. You can contact them at 360.915.9847 or book a service online at bossautorepairnw.com. Follow them on their Facebook page at www.facebook.com/BossAutoOly/ or on Instagram @boss_auto_repair to keep up with the latest news.

“We’ve been so lucky to have the support of the community and our loyal repeat customers; we hope people will continue to spread the word about Boss Auto and let their friends and family members know that we’re here and still able to service your vehicle if you need us.”

Accounts, Services and Loans for your business Dividend-earning business checking and savings accounts, digital check depositing, business lending and much more.

Call Alexis Alverson TwinStarCU.com/business Federally insured by the NCUA.

thurstonchamber.com

Business Services Manager

360.923.4450

Thurston County Chamber VOICE

May 2020

WE’RE ALL IN THIS SINCE 1973

TOGETHER

WE’RE DELIVERING! Following Governor Inslee’s statewide order for all residents to ‘Stay Home – Stay Healthy’, The Creative Office has been identified as an essential business and will remain open to support your business.

We’ve been around since 1973 and will continue to be Thurston County’s leader in Commercial Real Estate and Property Management.

With more employees working remotely, we can deliver to your employees’ homes or other alternate locations to keep your business up and running.

360.754.1732 O LY M P I A

FULL SERVICE PROPERTY MANAGEMENT LEASE AND SALES SERVICES

(360) 943-8060

rants-group.com

509.747.2636 SPOKANE

thecreativeoffice.com Furniture | Office Supplies | Promotional Items | Break Room Items | Janitorial Products

360.456.4999

venablespestmanagement.com info@venablespest.com

ADVOCACY

The COVID-19

PIVOT by Doug Mah, Doug Mah & Associates and Thurston Chamber Public Policy Director

n April 13, 1949, the Thurston County region experienced a 6.7 magnitude earthquake. The earthquake was felt over a 150,000 square mile area and damages stretched throughout the Puget Sound area. Many of the brick buildings and facades common to that era suffered damage and covered streets and sidewalks with bricks, rubble, and debris. In order to facilitate the rebuilding of Downtown Olympia, one lane of Fourth Avenue was closed by the city and made into a one-way street. At the same time, State Avenue was also made a one-way street in the other direction. These changes were made permanent a few months later and still exist more than 70 years after the earthquake. Today, we are witnessing numerous changes to how government sustains services in response to the COVID-19 public health and economic crisis. A few of the beneficial changes we can envision becoming permanent include: •

•

Increased transparency: More jurisdictions are holding video meetings for council subcommittees and citizen advisory committees. This increase in access to meetings makes government more accessible, more accountable, and more transparent for more people. More video meetings should be encouraged and retained. Increased outreach: COVID-19 responses created a need for more frequent communication and outreach methods to provide needed information. Virtual townhalls and weekly updates by municipalities and non-profits are rapidly becoming part of our weekly schedule and should continue to be part of our way of doing business. Increased online services: Since public buildings are closed and staff are working from home, we are doing more interactions online with city and county government. Online filings, registrations, and payments allow us to take care of business when we can, not when buildings are open, giving people greater flexibility. Increased use of technology: Since social distancing and “stay home, stay healthy” mandates prevent inspectors from going into the field, some jurisdictions are conducting

thurstonchamber.com

virtual or electronic inspections. The increased use of mobile technology is more efficient and this type of innovation should be encouraged and sustained. •

Increased services for small businesses: Governments were quick to provide additional investments, services, and support to small local businesses during the pandemic. These resources and support should continue after COVID-19 crisis to sustain and grow our small business community.

•

Increased relief programs: Municipalities were quick to offer utility payment deferments to those businesses that need them during times of economic hardship. These deferments, with appropriate documentation, should be kept and made available regardless of crises.

Like one-way streets, these are not new or untested ideas. But the COVID-19 crisis has pushed local governments and residents to adapt and become more flexible. More important, it appears that local governments are getting better at meeting the customer’s need for information, access, and services. Local investments and support for businesses during the COVID-19 crisis is welcomed and noticed. Governments at all levels will make policy and program changes in response to disasters. Our community benefits when members of the Thurston Chamber of Commerce express their thoughts and opinions about the future. Looking past our current response to COVID-19, we need to ask: what changes should we retain coming out of the COVID-19 public health and economic crisis? Let us know what you think. Email us at info@thurstonchamber.com. Thurston County Chamber VOICE

May 2020

Lisa Musgrove leads LoneStar with an education-driven business model that sets new stylists up for success with both business and beauty services.

LoneStar Salon

Leads Local Beauty Industry Through COVID-19 Crisis by Alison Bailey, Photos courtesy of LoneStar Salon

Tumwater-based beauty bar LoneStar Salon is one of many local establishments closed as a result of the governor’s mandated Stay Home order. Luckily for the team at LoneStar, and for many other local beauty experts and salons, LoneStar’s owner, Lisa Musgrove, is not afraid to take charge and start organizing.

isa contacted the Thurston County Chamber of Commerce in the earliest days of the crisis to get all the information she could about resources for her business and her employees. She realized that many local salons, spas and stylists might benefit from the information she was getting from the Chamber, so she established the Pacific Mountain Salons & Spas Resource page on Facebook. Working with Megan Fiess, the Chamber’s Workforce Division Project Manager, Lisa funnels as much information pertinent to the beauty industry as she can onto the Facebook page. It has over 100 members from Thurston, Mason, Lewis, Pacific and Grays Harbor counties as of late April. “I would not have been as successful as I was in those first few weeks without Megan’s support,” Lisa explains.

May 2020

Thurston County Chamber VOICE

thurstonchamber.com

The LoneStar team got to celebrate their Best of South Sound 2020 award together before social distancing took effect.

In the early days, much of the content shared in the Facebook group was about small business grants for salon owners and unemployment guidance for individual stylists. As the situation has evolved, so has the discussion. “The buzz on the page these days is all about how to prepare for a comeback,” says Lisa. Salon owners are collaborating to determine efforts they can make right now that won’t waste time, such as cleaning out beauty product inventory. Like so many industries, this community of beauty experts is working to imagine what their daily conduct will look like in the post-outbreak world. Although she takes pride in helping fellow members of the beauty industry, Lisa’s priority is LoneStar and the 22-person team that contributes to its success every day. Like so many of us, she now spends many of her working hours on Zoom. Like with the Facebook group, her goal is to keep people she cares about connected and engaged. Her team meets as a group at least once a week to stay in touch, keep up morale and brainstorm for the future of the salon. Lisa also has one on one video chats with every member of her team at least once a week. “I feel like I’ve gotten to know my team even better in the last month,” she says. Lisa hopes to recapture some of the momentum LoneStar was enjoying before the COVID-19 crisis hit. Her business model is education-driven, and her associate training program was ready to grow with the help of a newly appointed lead stylist. Since physically close job shadowing won’t be an option for a while, Lisa and her team are ready to get creative when it comes to the hands-on experience they offer new stylists. Leaders like Lisa and the businesses they shepherd through the era of COVID-19 will be the reason our local economy can thrive again as soon as possible. The team’s weekly Zoom meetings are vital to staying connected and keeping momentum going.

thurstonchamber.com

Thurston County Chamber VOICE

May 2020

The Changing Landscape to Selling Your Business in a COVID-19 Climate by Charles Morningstar, Sound Business Brokers Wes Martin, Sound Business Brokers SPECIAL GUEST COLUMNISTS

mall businesses across all business verticals, have gone from enjoying tremendous success, to being shuttered literally overnight. Perhaps prior to the COVID-19 crisis you had thought about selling your business and now are asking if that is still viable. The answer is yes, but there are more factors to consider before you move ahead. Bottom line, the process is the same, but the parameters have been modified. Here I have addressed six higher profile parameters to a transaction process which have changed since the onset of the COVID-19 crisis. Be aware, these are not the only parameters which have changed, but taking these into consideration should help a business owner considering selling to better understand how the topography of a business transaction has mutated.

Buyer’s Market

There can be little doubt that in the coming months following the ‘re-opening’ of our economy that we will be in a period of a perceived buyers-market. It will be important to invest in whatever marketing apparatuses in order to return the financial health of the business back to ‘normal’ or at least upward trending as much as possible. If this happens, it will be easier to put less weight onto the COVID-19 era financials. On the other hand, some businesses may be excelling during this time and when the crisis subsides, their financials may decline to pre-COVID-19 levels. Good news can be found in the fact that there are buyers still interested in acquiring business opportunities. Yes, some might be looking for distressed enterprises that they can 14

May 2020

Thurston County Chamber VOICE

Wes Martin. Photo courtesy of Sound Business Brokers.

pick up at rock bottom multiples, but we have the belief that many will be similar to the same sort of buyers that we’ve always dealt with.

Post-COVID-19 Valuations

While we might be taking a break from the pre-COVID-19 sky rocketing multipliers of the booming economy and scarce inventory conditions leading up to the crisis, there is no reason to think that companies that weather this downturn will experience bottomed out valuations. Multipliers will be more dynamic and intelligent. If your business thrived and continues to do well in the months after normalcy is established, you might see an increase in multiples, while if your business hit a brick wall financially during the crisis but jump started afterwards and is cruising back to profitability-then your multiples should sustain a reasonable value for your efforts. Will valuations most likely be lower than in the beginning of 2020? The answer is yes but with intelligent presentation and narrative, you should be able to present the best scenario for value in the market.

Reliance on SBA Lending

It’s still too early to predict but if the last recession was any indication, access to SBA lending will tighten and most likely thurstonchamber.com

become more difficult, especially for transactions that don’t quite fit into a tidy box for a lender. From a seller’s standpoint, showing resilience through the crisis and progress afterwards will be one of the main factors an SBA lender will be looking at. The other will be direct industry experience of the buyer. This will be far tighter than it’s been in recent years as lenders would call for ‘translatable’ experience which was a broad enough definition that could cover a large variety of vague experience levels. We’re fairly certain that the definitions are going to be extremely strict for the near future. What this means is that while SBA 7a and 504 deals will still exist, most sellers should be open to pathways outside of the SBA world.

Deal Structure

One of the best tools a seller can have in the post-COVID-19 world to

maintain value and assist in a successful transaction is to be open to creative deal structure. This most likely means a heavier reliance on temporary seller financing, benchmark terms, or some other creative means of accomplishing the transaction. Due diligence is always an important piece of any transaction and that fact won’t be changing anytime soon. It’s noteworthy that buyers will most likely be diving deeper into the companies they are interested in. Sellers should just be prepared for this. Maintain clean books, respond quickly and with transparency, make your professionals and yourself available to the buyer and the heightened level of due diligence shouldn’t be anything to worry about. If a buyer is interested in acquiring a business in your vertical, be the one the buyer wants to look at! Have a

plan in place upon which your business operates and bases its strategic decisions upon. If your plan is well crafted and executed, your company will be perceived as being the less risky proposition. Be the option the bank perceives as being the least risky alternative. It’s easy to get lost in the gloom of the COVID-19-response and what it is doing to our economy but we believe that once we’re through this, the market will return and the pathways to sell and acquire business opportunities will again open. It’s up to us to recognize what’s different and adapt to new surroundings and opportunities.

Questions?

Feel free to email the authors at Charles@soundbusinessbrokers.com or Wes@soundbusinessbrokers.com.

Serving All of Thurston County ECONOMIC DEVELOPMENT SUPPORT THROUGHOUT THURSTON COUNTY

1. Provided $70,000 for the renovation of the Historic Oddfellows

101

Building.

101

Olympia

2. Provided $75,000 to complete the Master plan for the SW

Washington Innovation & Business Park.

Lacey

3. Provided $10,000 for the installation of wider sidewalks,

bulb-outs and landscaping along Binghampton Street to build downtown character and enhance the setting for local and visiting shoppers.

510

Tumwater

4. Provided $20,000 to assist with the design and construction of

the community center.

5. Provided $15,000 to support investment in the Lacey Yelm

121

3 2 5

Tenino

Rainier

MakerSpace project.

6. In partnership with the City of Tumwater and U.S. Fish and

Wildlife, developed a Habitat Conversation Plan to provide long-term preservation and management of protected and endangered species.

7. In partnership with the Frank Family, Squaxin Island Tribe and

Salmon Defense, developed and maintains the Billy Frank Jr. Park and Trail to provide a historical and educational self-guided walking tour.

PORTOLYMPIA.COM 360.528.8000

1 507

thurstonchamber.com

507

Bucoda

Inquiries@PortOlympia.com

Thurston County Chamber VOICE

May 2020

1970

2020

TIME AND MONEY. WE GIVE YOU BOTH.

Three Girls Media

We listen to you and your business needs—then tailor a loan that fits. Our loans are custom-made,

not mass-produced. Every business is different, so rest assured your Columbia Bank loan will be designed specifically to your needs, your business, and for you. 1-877-272-3678 ColumbiaBank.com

Member FDIC Equal Housing Lender

We offer world class marketing and custom quality content for small & mid-sized businesses. Services include social media management & ads, blogging, email marketing and much more. Contact us today for a complimentary consultation!

360-955-1410 • ThreeGirlsMedia.com

Workforce Solutions

to Help with Your Business Needs The Thurston Chamber’s Workforce Solutions team serves any business within the five-county region (Thurston, Mason, Pacific, Lewis and Grays Harbor counties ) that needs help hiring quality employees, improving their hiring practices, retaining quality employees and developing training programs. In

some cases, we’ll assist businesses who need assistance laying off employees. We always begin with what we call a ‘Business Needs Assessment’. When we meet, we’ll assess what the business needs are and we’ll develop customized solutions to meet those needs.

Typically, businesses need help with recruitment, retention or contraction:

RECRUITMENT •

We create customized recruitment events and related services for employers including targeted job fairs. These can be in-person or virtual.

• •

We help employers access local, State, and Federal tax credits. We’ll compile labor market information for specific employers, sectors, industries or clusters.

RETENTION •

•

We offer Human Resources consultation services, e.g., writing and reviewing job descriptions and employee handbooks; Developing performance evaluation and personnel policies; Creating orientation sessions for new workers; Honing job interview techniques for efficiency and compliance; Analyzing employee turnover; or Explaining labor laws to help employers comply with wage/hour and safety/health regulations We convene industry or sector partnerships that bring together multiple employers within an industry to collaborate with colleges, schools, labor, workforce agencies, community organizations,

•

and other community stakeholders to align training with the skills needed for that industry to grow and compete. We develop and deliver innovative workforce investment services and strategies for area employers, e.g., career pathways, skills upgrading, skill standard development and certification for recognized postsecondary credential or other employer use, apprenticeship, and other effective initiatives for meeting the workforce investment needs of area employers and workers We develop customized training programs for industry sectors

CONTRACTION •

We offer workforce reduction or aversion support including assistance in managing reductions in force in coordination with rapid response technical support activities and with strategies for the aversion of layoffs, and the delivery of employment and

•

training activities to address risk factors We also help assess economic injury and provide referrals to access available local, state and federal resources as needed.

PROGRAMS Business2Youth Connect features business connected learning programs like Math4Life and Find Your Future. These programs are a great way to expose high school students to a variety of careers and real-world skills. Each program features different levels of intensity and preparation, and continues through early adulthood. Through PacMtn's Future of Work Employee Development Program, employers can apply for up to $15,000 per year to upskill their workforce. This program enables companies to maintain competitive business edge in a rapidly evolving environment.

thurstonchamber.com

As a military Career Skills Program (CSP), WorkEx is a customized internship program that serves the transitioning military community. WorkEx provides vetting of employers to ensure quality work experience and maximize potential employment; 2) Flexible internship times (1-6 months in length); 3) employment and career coaching and workshops; and 4) support services including work clothes and transportation cost reimbursement. Talent Magnet is the podcast where we help businesses become magnets attracting talent – by focusing on recruitment, training, and retention best practices. WorkSource is a partnership of state, local and nonprofit agencies providing an array of employment and training services to job seekers and employers in the state.

Thurston County Chamber VOICE

May 2020

Business AND Community Resources FOR WORKERS & EMPLOYERS THURSTONSTRONG.ORG

May 2020

Federal Resources State Resources CARES Act Round Two (New Funding Available!) Congress has passed the Paycheck Protection Program (PPP) and Health Care Enhancement Act, which provides critical additional funding for workers and small businesses affected by coronavirus. This impacts the Paycheck Protection Program (PPP) & Economic Injury Disaster Loan (EIDL).

Governor Announces Washington State COVID-19 Recovery Plan On April 22, Governor Jay Inslee presented a new plan for reopening Washington State for business. The plan includes continued social distancing, and then a phase-in of various economic sectors, built around three primary focus areas:

1. Protect the Health and Safety of Washingtonians: Guided by data and science, we must continue to suppress • the virus, protect our most vulnerable and treat those who are sick. We must • ensure that COVID-19 infections and deaths are decreasing and that we • have sufficient testing and contact identification in place before taking steps toward loosening restrictions. To learn more about this new funding, 2. Facilitate a Safe Start and Transition visit: home.treasury.gov/news/pressreleases/sm987 to Economic Recovery: A healthy workforce is needed for a healthy How Washington State Fared economy. When it is safe, we will take in the First Round of SBA Funding measured steps to get people back Nationwide, the SBA Paycheck Protection to doing what they do best in a way Program (PPP) issued over 1.6 million loans that protects themselves and their through April 16, totaling over $342 billion. communities’ health. Washington State businesses received 3. Support All People and Communities: just over 30,400 loans totaling nearly $7 We will use an equity lens for recovery billion. About three-quarters of loans were efforts to enhance people’s physical, for $150,000 or less. As shown below, emotional and financial well-being, about half of all funding went to four major with particular attention to those industries: Construction; Professional who have been disproportionately Services; Manufacturing; and Health Care. impacted by COVID-19, including Accommodation and Food Services and communities of color, individuals Retail were the next highest recipients. experiencing homelessness, individuals with disabilities, as well as those Federal USDA Rural Resource Guide experiencing unemployment, poverty, The USDA has published a resource guide and food insecurity. to help farmers, ranchers, cooperatives, hospitals, tribes, local government and More info at : www.governor.wa.gov/ other rural businesses and families. sites/default/files/Washington%27s%20 Recovery%20Plan%20.pdf. Get the guide at: www.rd.usda.gov/sites/ default/files/USDA_COVID-19_Fed_ In early May, we will publish Rural_Resource_Guide.pdf a Re-Opening Toolkit. •

If you have already applied for the PPP, you should not have to apply again. If you have not applied for the PPP, check with your lender to see if they are SBA approved. If not, consider checking alternative lenders including PayPal, Intuit, Square and Kabbage. If you have not applied for EIDL since 4/3 you will have to reapply.

Thurston County Chamber VOICE

thurstonchamber.com

Local Resources City of Olympia Permit Operations Continue Apace The City of Olympia recently converted Community Planning and Development permitting operations to a digital portal using a program called SmartGov. In addition to creating broad system efficiencies, the digital portal has ensured permitting assistance and review remain uninterrupted during the pandemic. Customers can still submit applications, pay fees, request inspections and review status online, while staff review and stamp approval virtually. Even before the pandemic, the City was processing about 87% of permits (more than 5,000 per year) via the web portal vs. in-office visits. Customers have expressed their support vis a vis a recent user survey showing a 95% approval rating. City of Olympia – Olympia Downtown Alliance Team Up To Help Local Business A new campaign, “Why I Go Downtown” has been launched by the Olympia Downtown Alliance (ODA) with funding from the City of Olympia. In addition to promoting downtown, the initiative includes a business directory to help people find establishments open for business whether online or via drivethru storefront whyigodowntown.com/ supportlocal. All downtown businesses are eligible to participate and submit information, whether they are ODA members or not. Over 6,000 people have visited the site in the first three weeks of operation. The ODA will soon launch “Promising Notes,” in partnership with Olympia Artspace Alliance and Octapas, to paint murals on boarded storefronts and create short music videos featuring local musicians. Learn more at: governor.wa.gov/sites/ default/files/Washington%27s%20 Recovery%20Plan%20.pdf thurstonchamber.com

United Way–Community Foundation COVID-19 Fund Paying Off Charitable giving by our community has helped the Community Foundation and United Way of Thurston County to make a real difference for local families and service organizations. Highlights include: •

•

Funding to support a quadrupling of Meals on Wheels deliveries to 10,000 per month Doubling the number of food backpacks to kids through the Thurston County Food Bank Funding and staff to support growing demand at the Food Bank, which has now served over 13,600 individuals Purchase of homeless food backpacks to be distributed to homeless school students

In addition, the fund has enabled expanded support to the Nurse Family Partnership Program which serves 300 no- and low-income families with infant children. To date, donations have included: • 899 containers of infant formula • 351 packages of baby wipes • 640 jars of baby food • 431 packages of diapers • 2,249 units of toddler and children’s foods

WE ARE THURSTON STRONG

Funding for Catholic Community Services has helped their Community Kitchen serve nearly 13,000 in March alone, while the Community Action Council has provided emergency rent and utility assistance to more than 300 households at a cost of $1,170.00 on average. Finally, the United Way-Community Foundation COVID-19 Response Fund has made it possible for Together to bulk purchase supplies for distribution to hundreds of local families trying to meet basic needs. Items include: • Toilet paper • Laundry soap • Dish soap • Pasta and pasta sauce • Infant formula • Diapers • Wipes • Boxed and canned foods Thank you to our partners and everyone who has donated. For more information: www.unitedway-thurston.org/covid-19

Funding and donations have also been made to the Childcare Action Council in their efforts to support 11 childcare providers countywide. The few operators remaining open are caring for the children of first-responders and other frontline workers. Donated goods include: • 210 packages of toilet paper

• 25 containers of sanitizing wipes • 15 gallons of bleach • Paper towels (unknown quantity)

Job Search Portal Available for Those Seeking Work While many people continue to work from home or have secured temporary unemployment benefits, neither option may be available to certain individuals, especially independent contractors. If you or someone you know needs to work, the PacMtn Workforce Development Council has assembled a list of current in-demand jobs accessible at pacmtn.org/job-search.

FIND MORE RESOURCES AT

THURSTONSTRONG.ORG

Thurston County Chamber VOICE

May 2020

NOW OPEN

Great care for you and your family in West Olympia

Services • Primary care

• Mental health

• Pharmacy

• Radiology

• Lab

Cooper Point Rd SW

Black Lake Blvd SW

Kaiser Permanente West Olympia Medical Center 1200 Cooper Point Road SW Suite 100 Olympia, WA 98502

Hours • Primary care Monday, Wednesday, and Friday Tuesday and Thursday

8 a.m. to 5 p.m. 8 a.m. to 6 p.m.

• Pharmacy Monday through Friday

8 a.m. to 6:30 p.m.

Capital Mall Dr SW

kp.org/wa/westolympia

GP0002651-50-19

Tune Up Your Business with ScaleUp

n this unprecedented time, customers are wary of taking any unnecessary trips outside of their homes. As a result, many businesses are finding their revenue streams diminished, and many business owners worry about the long-term sustainability of their businesses. Fortunately, there are several cost-free steps that business owners can take to stabilize their revenue and see increases in their leads, sales and income. Build Your Market is an online workshop, where instructor Daryl Murrow will cover the strategies business owners can use to weather the COVID-19 crisis and current economic downturn, and ways you can actively grow your business so that it’s even more resilient in the future.

WHO: Thurston EDC Center for Business & Innovation WHAT: Build Your Market WHEN: The first session begins on Friday, May 22 from 8:30 a.m. until noon. WHERE: Online Webinar COST: Due to special funding from the Cities of Olympia and Lacey, businesses located within those cities are generally eligible to attend at no cost (limited to the first 30 registrants). The City of Tumwater will pay 80 percent of the registration cost for Tumwater businesses, if granted a scholarship. Apply today at ScaleUpThurston.org FOR MORE INFORMATION: Contact James Davis, jdavis@thurstonedc.com, or (360) 464-6051.

About the Thurston Economic Development Council and The Center for Business & Innovation The Thurston Economic Development Council has been supporting a strong economy in Thurston County since 1982 with a mission to create a dynamic and sustainable economy that supports the values of the people who live and work in Thurston County. At the foundation of the work we do are three main principles: recruit, retain, and expand. We work to maintain the health of local businesses by offering technical assistance, and providing advocacy on their behalf. We present market opportunities to Thurston County employers, providing support for them to expand their operations. We actively attract investment and employment opportunities into our region through outreach, promotion and trade missions.

“TuneUp helped improve our business systems and taught us how to run our business so our business doesn’t run us. Now that we’re in the COVID-19 crisis, we realized that going through the ScaleUp program gave us the tools to be able to weather this storm.” -Dean Jones, Encore Chocolates & Teas

Caught On Screen DURING QUARANTINE

Send your funniest screen captures to info@thurstonchamber.com for next month's issue. We'll include our favorites and keep you laughing through quarantine.

A Caught in the Lens Production

#CaughtOnScreen

For more photos, follow the Chamber on Facebook at www.facebook.com/ ThurstonCountyChamber.

Continued from Page 4

The Task Force is also pursuing several additional initiatives, including: •

•

The Olympia Downtown Alliance will soon launch Promising Notes, (in partnership with the City of Olympia, Olympia Artspace Alliance and Octapas) to paint murals on boarded storefronts and create short music videos featuring local musicians. Developing a Thurston Strong Job Corps, which would connect people seeking paid employment with nonprofits serving essential community development or social service needs once it is safe to do so. Standing up a Thurston Strong Childcare Coalition with support provided by the Child Care Action

•

Council. The Goal is to develop funding and safety strategies to help child care centers reopen and support front-line workers and eventually, other parents returning to work as various industries are phased in. Identifying vendors and manufacturers to help ensure adequate supply of personal protective equipment (PPE) for businesses as the economy reopens. Creating a new ThurstonStrong.org website section that provides general and industry-specific guidance for re-opening safely and effectively.

To date, the Chamber, VCB and EDC have made 3,000 contacts with businesses, helping with everything from resiliency planning to workforce restructuring strategies and help completing business loan and grant applications. Stay up to date at ThurstonStrong.org.

"I'm encouraged for Thurston County's recovery based on collaborative efforts and strong partnerships. By coming together, we are finding creative solutions in a meaningful and impactful way. Even as we absorb the shock of what just happened to us, we must also begin planning how to get back on our feet. All of the things that make this such a great place to live, work and play are still true. We just need to make sure we can put the connecting infrastructure – namely our first-class businesses and destinations, back in place as efficiently as possible." – Shauna Stewart, CEO, Experience Olympia & Beyond "We will endeavor to provide local businesses and impacted workers relevant information and resources as available. As we look toward re-entry into the economy, we're putting systems in place to make sure we're available to help our business community rebound quickly and stronger than ever." – David Schaffert, President/CEO, Thurston County Chamber

hosted by

Thurston EDC Executive Director

Michael Cade

Thurston Chamber President/CEO

David Schaffert

A Virtual Talk Show for Small Business Owners

Congressman Denny Heck Mayor Cheryl Selby Mayor Andy Ryder

Suzanne Dale Estey Schelli Slaughter Ramiro Chavez

Previous Guests Include:

For a list of resources, go to www.THURSTONSTRONG.com. For more info, contact info@thurstonchamber.com or call 360-754-6320

The Thurston County Chamber of Commerce

The Thurston Economic Development Council

Presented by

LIVE Every Thursday at 2:15pm

ers Share d a e L s s e in s u B n to Thurs Know What You Need To

PO BOX 1427 Olympia, WA 98507-1427

NOW SEEKING

AMAZING HUMANS. Evergreen has the options, flexibility, and support for self-motivated and curious students to serve, create, and innovate in a changing world.

2018

Learn more at evergreen.edu

Accepting applications for fall 2020

June 2020 THURSTON COUNTY CHAMBER VOICE MAGAZINE Due to the fluid nature of the COVID-19 crisis, please visit ThurstonChamber.com and click on the Events Calendar for the latest information regarding Chamber events.

ANNUAL MEETING THURSTON CHAMBER

The Thurston County Chamber Holds Its 115th Annual Meeting (Virtual) in June The community is invited to join the Thurston Chamber for its 115th Annual Meeting and the beginning of its 146th year on June 10, 2020. The program will include a brief report out and a glimpse at an exciting program of work for 2020. Our keynote speaker is futurist Crystal Washington. Thank you to our presenting sponsors, The Port of Olympia and Heritage Bank.

In This Issue... Eastside Big Tom's p. 6 Michael Fritsch, owner of Eastside Big Tom's is taking a creative approach to service amid COVID-19

LTC Class of 2020! p. 8 Congratulations to the Class

WHAT: The Chamberâ&#x20AC;&#x2122;s 115th Annual Meeting WHEN: Wednesday, June 10, at 11:30 a.m. WHERE: Virtual via Zoom. Register at www.thurstonchamber.com.

COST: There is no fee to attend. FOR MORE INFORMATION: Please contact Krystal Barkus at events@thurstonchamber.com.

The Thurston Chamber and Thurston EDC have partnered to offer a virtual talk show for small business owners and open to the general public. Thurston EDC Executive Director, Michael Cade and Thurston Chamber CEO/President, David Schaffert host various guests to provide the latest information on business resources, state, federal and local actions, and the COVID-19 status and advocacy efforts for our community. This virtual talk show takes place every Thursday at 2:15pm. For a registration link and topics, visit ThurstonChamber.com

of 2020 Leadership Thurston County (LTC) graduates!

Sofie's Sanity Scoops p. 10 Sofie's Scoops adapts to COVID-19 by putting of Olympia's favorite gelato on wheels with new delivery option

Be Informed, Voters p. 13 Staying engaged as informed voters is essential amidst the ongoing COVID-19 health crisis.

Visit ThurstonChamber.com or our YouTube channel to view past episodes Business Essentials is a Webinar series focused on providing listeners with information to help their business survive and thrive during the time of COVID-19. This webinar takes place every Wednesday and Friday. Visit ThurstonChamber.com for time and registration links.

Leadership at all levels matters.

JBLM is Critical p. 14 Joint Base Lewis McChord (JBLM) is an indispensable economic engine for the region.

New Leaf Hyperbarics p. 17 The Thurston County Chamber is pleased to introduce the Paint Your Presence contest. The Chamber asks every member to submit UGC (user-generated content) or BGC (brand-generated content) to the Chamber. The Chamber will enter every member who sends UGC into a weekly drawing for a $10 Batdorf & Bronson gift card. The Chamber will choose one or two videos each week to share on our Facebook, YouTube and Instagram channels. If we didnâ&#x20AC;&#x2122;t choose your video you can submit again! Thank you to the Paint Your Presence sponsor, Flying Colors Painting Company! WHAT: Paint Your Presence Contest: Submit UGC WHEN: The month of June, 2020. WHERE: For more information, contact Krystal Barkus at events@thurstonchamber.com. thurstonchamber.com

Chad & Cat Redinbo upskill their workforce through the Chamber's Future of Work program

Thurston County Chamber VOICE

June 2020

Tying Our Community Back Together magazine

by David Schaffert, President/CEO, Thurston Chamber

When I wrote this letter, we were moving from Phase I to Phase II in reopening Thurston County businesses and we were all excited to turn that closed sign to open. Today, our country is in upheaval due to events unrelated to the pandemic and our 'Tying Our Community Back Together' campaign takes on an entirely different meaning.

PUBLISHER Thurston County Chamber of Commerce

EDITORIAL David Schaffert 360-357-3362 dschaffert@thurstonchamber.com

The Thurston Chamber stands against racism. We believe in the right to peacefully protest, and we condemn all violence.

CONTRIBUTORS

Over the coming days, we hope to see healing and unity and over the coming months and years, we hope to see continued gains in addressing inequality, healing our community and putting opportunity in the hands of all.

David Schaffert Doug Mah Natasha Ashenhurst Alison Bailey Doria Maselli Heidi Smith

We live in uncertain times, but our commitment to an inclusive region, one that is free of violence, hate speech and discrimination, will not waver. We are proud to call this place our home.

ADVERTISING

Our business community set an example and made an incredible sacrifice when we closed our doors to slow the spread of COVID-19. Let’s also set an example in supporting our communities of color and using the platform we have as employers to build a community that is stronger, more equitable and more resilient than before. Only then, can we truly tie our community together.

Sales & Marketing: Krystal Barkus Elizabeth Bretschneider

SUBSCRIPTIONS 360-357-3362 info@thurstonchamber.com

DESIGN Ben Hawkes Mosaic Marketing Studio

COVER ART "Tying Our Community Back Together"

PRINTING Print NW

CONTACT THE CHAMBER 809 Legion Way SE Olympia, WA 98507 360-357-3362 info@thurstonchamber.com thurstonchamber.com

he last 70 days have been challenging, and we expect a disruption to ‘business as usual’ to continue for some time. Phase 2 provides hope that businesses will reopen and that our community can move ahead toward recovery. Collectively we should celebrate how our community has come together to create the infrastructure to support people through the COVID-19 crisis; including remarkable work by business organizations in our region. Despite all of the disruption, businesses have been engaged with our organization at a staggering and unprecedented level. When we look at the data since COVID-19 hit Thurston County we’ve served over 750 individual businesses one on one, provided over 2,000 services and over 40,000 business engagement points.

VOICE Magazine is copyright unless otherwise stated or it may rest with the provider of the supplied material. The VOICE Magazine takes all care to ensure information is correct at time of printing, but the publisher accepts no responsibility or liability for the accuracy of any information contained in the text or advertisements. ©2020 VOICE Magazine, Thurston County Chamber.

Our new project list includes ways to stimulate the local economy through programs, events and services including: • Partnering with Thurston Strong and the Economic Recovery Taskforce • Working with municipal governments on an economic recovery task force to obtain additional resources for Thurston County • Producing two new webinars

THURSTON COUNTY CHAMBER

• •

(DECLASSIFIED and Business Essentials) to provide information and technical support unique to COVID-19 Launching virtual networking groups to keep you connected Creating a Facebook group for members to share best practices, resources and opportunities ....and more!

Finally, what we’re most excited about right now is preparing for reopening and recovery. In May, we launched the Smart Restart Toolkit, and this month we’re launching our back to business campaign called "Tying Our Community Back Together.” The Thurston County Chamber is committed to helping make this transition as smooth as possible, and we’re all eager to help you celebrate turning that sign from closed to open. As we move forward from the COVID-19 crisis, celebrate the reopening of your business with a ribbon tying event. The Thurston Chamber is helping 'Tie Our Community Back Together' with ribbon tying events to celebrate the reopening of businesses throughout our community. Stay tuned for more information.

BUILDING COMMUNITY PROSPERITY SINCE 1874

“I absolutely love building communities, and seeing neighbors gather in new places and in new ways.”

Ken Pekola VP Commercial Banking Olympia Federal Savings

Local support to revitalize and restore. Ken knows lasting achievements start with a vision – and with innovative lending to support vibrant spaces. Ken worked with Alicia Elliot to revitalize her West Olympia neighborhood, creating a new Victorian-era building for the Park Side Café – a tribute to Ken’s commercial lending expertise and OlyFed’s community-first focus. Contact Ken to launch your next project.

BANKING THAT’S MUTUAL olyfed.com I 360-754-3400 I kpekola@olyfed.com I member fdic

EASTSIDE

BIG TOM'S

TAKES A CREATIVE APPROACH TO SERVICE AMID COVID-19 by Heidi Smith

In an industry that has been particularly hard hit by the pandemic, [Michael] Fritsch (right) has been able to modify his business model while minimizing risks for his team.

At 2:30 on a Friday afternoon at Eastside Big Tom’s, an employee interrupted owner Michael Fritsch’s conversation to deliver some news. “We’re out of ketchup packets again,” he announced. It was the third time that day, and the demand for ketchup and every other item on the menu showed no signs of slowing down. The popular and historic drive-through restaurant briefly closed when the COVID-19 outbreak hit but is back in business with limited hours, an adapted menu, and several innovative strategies for staying afloat amid the crisis. In an industry that has been particularly hard hit by the pandemic, Fritsch has been able to modify his business model while minimizing risks for his team. Fritsch’s parents bought the restaurant in 1969, and it was Washington State’s first drive-through, as well as the first to incorporate solar power long before it was a recognized industry. In 2019 Big Tom’s celebrated its 50th anniversary. When he first realized it would be necessary to close, Fritsch was distraught (or in his terms, “I laid around in bed and cried for days on end”). Technically, Big Tom’s didn’t have to shut down but morally there was no other choice, he explains. “Nobody was following the rules in the beginning at all. I have a couple of employees who take medicines that are destroying their immune systems, so they can’t work under those conditions. Some of my older workers who are more at risk have been with me for years. I didn’t have to shut down, but I did it because I needed to be able to live with myself.” Once the business re-opened several weeks later, new measures were in place to keep staff and the public safe. Before COVID-19, it took eight to ten people to run the inside thurstonchamber.com

of the building; now just six are allowed. All business is done via the drivethrough, customers can no longer walk up to the back door if they aren’t wearing a face mask, and the menu has been stripped down to make it manageable for the reduced staff. “We brought back burger baskets,” says Fritsch. “We haven’t had baskets in 51 years. We’re trying to streamline it so that we’re just offering a few things instead of the 14 things we would normally be cooking.” Hours of operation have also changed. For now, the restaurant is open from Monday to Saturday for two shifts, one from 11:00 a.m. to 2:00 p.m. and the other from 4:00 p.m. to 7:00 p.m. Even with a limited schedule, it’s been hard to keep things in stock. “Within those three hours of being open, the building gets stripped clean,” Fritsch observes. “It’s like piranhas.” He’s also gotten creative with other ways to bring in funds to cover expenses like property taxes and payroll, including selling t-shirts and gift certificates online. Big Tom’s has hosted special events with pre-sales featuring items like donut breakfast sandwiches that they typically offer only once or twice a year. On Easter Sunday they sold hundreds. “We’ve been doing these oddball things,” says Fritsch. “We’re busy, but we got so far behind while we were closed, and taxes don’t stop.” While some customers have responded positively and understood the need for changes, others have not been so receptive. Repeatedly over the past six weeks since re-opening, his staff has been told that COVID-19 is a hoax, in some cases in an abusive fashion. At one point a group had one of his employees surrounded while they shouted about the government not being able to tell them what to do.

For now, the restaurant is open from Monday to Saturday for two shifts, one from 11:00 a.m. to 2:00 p.m. and the other from 4:00 p.m. to 7:00 p.m.

our fault,” he says. “I want them to stop taking their frustrations out on my wife. She’s getting hounded.” In another effort to support its staff, Big Tom’s is participating in the Employment Security Department’s Shared Work program, which provides flexibility to retain employees at reduced hours. The program supports businesses in avoiding layoffs while reducing payroll costs and benefits employees through training programs that develop workforce skills. “It’s a fairly amazing program,” says

Fritsch. “They have a webinar that my wife did where they’re able to get to questions that people have. They’ve heard these questions so many times they know what’s coming before anyone asks it. We’re working it out so our staff can continue to do these strange shifts every day.” As Washington slowly re-opens for business, local landmarks like Big Tom’s will continue to play an important role in the community. For the public who loves their products, the best way to support them is to continue to enjoy their products – in a civil manner.

Even with a limited schedule, it’s been hard to keep things in stock. “Within those three hours of being open, the building gets stripped clean,” Fritsch observes. “It’s like piranhas.”

It’s not an acceptable way to treat his staff. “I want people to know that it’s not thurstonchamber.com

Thurston County Chamber VOICE

June 2020

Leadership Thurston County Celebrates Class of 2020 by Alisha Blain, Program Director

eadership Thurston County (LTC) and the Thurston County Chamber Foundation are pleased to announce the graduating members of the LTC Class of 2020! They began their journey in September of 2019 and have wrapped up their program year virtually over the course of the last several weeks. Though not the traditional full day Challenge Day sessions, the content was every bit as impactful with many thanks to our virtual presenters. During the 10-month program, LTC class members met with local, community and statewide leaders; learned about issues surrounding South Sound communities; expanded networks and resources; and explored numerous opportunities to get involved. Topics ranged from business and economic development to environmental issues, education and health and human services. Site visits included tours of local businesses, schools, public agencies and non-profit organizations. Thank you to our Graduation Sponsor, Creative Office, all the employers who sponsored participants, local leaders who contributed to the monthly sessions, LTC Sustaining Trustees and Board of Regents, and the Thurston County Chamber for all their outstanding support during the past academic year! The LTC Class of 2020 graduation ceremony is currently postponed, be on the lookout for a date coming soon! This yearâ&#x20AC;&#x2122;s class is the 26th graduating class. We look forward to many more!

Applications are being accepted for the LTC Class of 2021. 8

June 2020

Thurston County Chamber VOICE

Apply online today at LeadThurstonCounty.com thurstonchamber.com

Congratulations Class of 2020 Graduates! Natalie Butler, WA State Department of Licensing Greg Burnett, Chehalis Tribal Enterprises Skyler Chaney, Lakeside Industries Hap Clemons, Harlequin Productions Carly Colgan, South Puget Sound Habitat for Humanity Paula Coviello, Beechtree Coaching & Consulting John DeHan, Neil Walter Company Farah Derosier, LOTT Clean Water Alliance Scott Devlin, City of Lacey Samantha Dotson, South Puget Sound Community College Meghan Flanagan, Frost & Co., PLLC Stephen Griffith, Express Employment Stephen Hyer Jr., Child Care Action Council Katy Johansson, Olympia School District Education Foundation

Josefina Magana, WA State Department of Labor & Industries Cathy McKay, SCJ Alliance Peter McNamara, Big Brothers Big Sisters of Southwest Washington Andre Muldrew, Thurston County Randi Nandyal, Anonymously Yours & Compass-360 Association Sabrena Orr, Hatton Godat Pantier, Inc. Leslie Panowicz, Panowicz Jewelers Kevin Rowe, Edward Jones Benjamin Scholl, Lucky Eagle Casino & Hotel Tawni Sharp, Thurston County Clerk Aaron Shively, Batdorf & Bronson Coffee Roasters Allison Spector, WA State Department of Transportation Brett Stark, HDR Amanda Stevens, TwinStar Credit Union

Kevin Karkoski, Intercity Transit Scott Kennedy, City of Tumwater Amy King, City of Olympia Jessie Knudsen, Thurston County Prosecuting Attorney’s Office Sarah Krill, Port of Olympia

Jody Suhrbier, Dispute Resolution Center of Thurston County Kathleen Thomas, Saint Martin's University Tadeu Velloso, Phillips Burgess PLLC Amber Wetzel, YMCA Youth & Government

SINCE 1973 We’ve been around since 1973 and will continue to be Thurston County’s leader in Commercial Real Estate and Property Management.

Accounts, Services and Loans for your business Dividend-earning business checking and savings accounts, digital check depositing, business lending and much more.

Call Alexis Alverson TwinStarCU.com/business Federally insured by the NCUA.

Business Services Manager

360.923.4450

F U L L S E RV I C E P R O P E RT Y M A N A G E M E N T L E A S E A N D S A L E S S E RV I C E S

360-943-8060

RANTS-GROUP.com

Sofie's Sanity Scoops

Sofie’s been having fun with her new business model. For Mother’s Day weekend she wore a fancy dress, a fascinator and lots of glitter!

Olympia's Favorite Gelato Goes on Wheels for Ten Weeks by Alison Bailey

ofie’s Scoops, Olympia’s iconic downtown gelateria, was one of a handful of local eateries quick to pivot their business model in response to the conditions caused by the COVID-19 crisis. The same day Governor Inslee issued the “Stay Home, Stay Healthy” order, Sofie’s

Scoops owners Sofie Landis and Chris Proctor unveiled their online ordering system. When the crisis struck in March, Sofie and Chris were gearing up for their fourth summer at their walk-up gelato counter in downtown Olympia’s 222 Market. After three consecutive summers of end-over-end growth, they were excited to start their busy season feeling prepared for the demand. When the governor’s order closed their doors, Sofie and Chris knew they had to take advantage of the provision allowing eateries to continue offering delivery and pick up. But would their fans be game for gelato delivery? They decided they had to try to find out.

June 2020

In the third week of March, Sanity Scoops was born. It was a pre-order system at sofiescoops.com that brought handmade gelato right to your doorstep. Sofie got the word out by alerting local radio stations and the Thurston County Chamber of Commerce. She also took to Instagram to alert her 5,000 followers.

New technology and new procedures can be challenging for any business, but Sofie and Chris were diligent about keeping track of what worked and what didn’t and making adjustments along the way.

By the third or fourth week of Sanity Scoops, their operation was dialed in. Sofie managed incoming orders, Their brand-new online ordering system customer service and marketing went live on a Monday, and in just a Monday through Wednesday. couple of days they had to turn it off because they couldn’t keep up with the On Wednesdays, Chris made all the demand. “That first week of deliveries gelato. Thursdays, they packed it. was very stressful,” Sofie says. On Friday, delivery began!

Thurston County Chamber VOICE

thurstonchamber.com

The whole family gets excited when Sofie arrives!

Sofie handwrites her gratitude on every tub of gelato she delivers.

On one of their busiest weekends, Sofie made over 130 deliveries!

In mid-April they opened the storefront from 2:00 p.m. to 6:00 p.m. on Fridays for a socially distanced pick up service. On Saturdays and Sundays, Sofie drove for five to six hours each day to deliver gelato as far as Tenino and Rochester.

the door and start screaming when they realize I’m delivering gelato.” On average, she’s been making 60 to 70 deliveries in a 3-day weekend stretch.

with those of the 222 Market and will comply with all state guidelines.

“It’s actually been really special seeing everyone where they live,” says Sofie. “I’ve definitely had a few kids answer

Sanity Scoops is in its final weeks here at the end of May. Look for news of the walk-up scoop counter re-opening in the coming weeks. Sofie says they plan to coordinate their re-opening efforts

Sofie is thrilled that they sold every last scoop of gelato they made in these ten weeks. “We are super appreciative of how incredibly supportive the community has been,” she emphasizes. “We wouldn’t be here without them.”

Follow Sofie’s Scoops on Facebook and Instagram for the fastest updates!

Business banking with a personal touch.

DISCOVER MORE AT

wabizbank.com

CALLING ALL Informed Voters! by Doug Mah, Doug Mah & Associates and Director of Thurston Chamber’s Public Policy Division

Although many government dues dates such as paying taxes were delayed by COVID-19, filing for elected office was not one of them. Candidates and incumbents wishing to run for elected office needed to file by May 15, 2020. This year is a particularly important year to stay engaged and vote – especially as we recover from the COVID-19 public health and economic crisis. COVID-19 has demonstrated that leadership, at all levels, matters. Not only do we have the high-profile U.S. Presidential election, every seat in the U.S. House of Representatives is up for election. All statewide elected offices, including Governor, Lieutenant Governor, Secretary of State, Attorney General, Treasurer, Auditor, Lands Commissioner, Insurance Commissioner, Superintendent of Public Instruction and four positions on the State Supreme Court are up for election. Also, all of the positions in the State House of Representatives are on the ballot. Portions of Thurston County are included in the 2nd, 20th, 22nd, and 35th legislative districts. Half the State Senate positions are on the 2020 ballot, including State Senate positions representing the 20th and 22nd Legislative Districts. In Thurston County, two of the three County Commissioner positions (Districts 1 and 2) and all judge positions in the Thurston County Superior Court will be on the ballot. Local races with no incumbents running for re-election include the following: •

U.S. House of Representatives, 10th Congressional District (vacated by U.S. Representative Denny Heck).

•

State House of Representatives, 22nd Legislative District, Position 2 (vacated by State Representative Beth Doglio)

•

State House of Representatives, 20th Legislative District, Position 1 (vacated by State Representative Richard DeBolt)

•

State Senate, 2nd Legislative District, Position 2 (vacated by State Senator Randy Becker)

•

Thurston County Superior Court, Judge Position 8 (vacated by Judge Anne Hirsch)

Races without incumbents will draw numerous candidates with a range of experiences and perspectives. The lack of an incumbent often means that voters have no record or policy actions to help compare or contrast candidates and their positions. We must become informed voters heading into the primary election on August 4 by asking questions and learning how candidates plan to help the economic recovery in Thurston County. The outcome of the primary election will determine which of the top two vote-getters will advance to the general election. What questions do you have for political candidates? Let us know by emailing us at info@thurstonchamber.com. thurstonchamber.com

Thurston County Chamber VOICE

June 2020

McChord Field is a USAF base in in Pierce County, Washington, USA. McChord Field is the home of the 62d Airlift Wing, Air Mobility Command.

Joint Base Lewis McChord IS CRITICAL FOR THE LOCAL ECONOMY by Doug Mah, Doug Mah & Associates and Director of Thurston Chamber’s Public Policy Division

Almost all of us in Thurston County are aware of Joint Base Lewis-McChord (JBLM) located between Thurston and Pierce County. Fewer of us are aware of the substantial economic impact JBLM plays in the region, according to a recent survey. The South Sound Military and Communities Partnership, or SSMCP, recently reported findings from a new economic impact study and survey of businesses. The report confirmed that JBLM is a regional powerhouse for our region’s economy. The Thurston County Chamber of Commerce is pleased to be part of SSMCP and joins the other jurisdictions, such as the cities of Lakewood, Lacey, Dupont, Yelm and Thurston and Pierce counties to provide regional leadership to bridge our military and civilian communities. JBLM is located along Interstate-5 and between Pierce and Thurston Counties. The 70,000-acre active military base is home to the Army’s I Corps, the Air Force’s 62nd Airlift wing and several

June 2020

reserve components. The updated SSMCP study found that JBLM contributes over 83,500 jobs (FTEs) to the Pierce/Thurston region. These jobs and retired personnel bring in more than $8.25 billion in salaries/wages/ pensions to the area. The updated study, conducted with assistance from the Thurston Economic Development Council, estimates that the combined total gross economic impact to the region is over $12 billion.

Washington – Tacoma, reached out to area businesses and members to assess perceptions of JBLM. Survey respondents overwhelmingly saw JBLM as positive for the region. Negative impacts were associated with “traffic,” and this is something that SSMCP and the region’s policymakers are continually working on to improve.

SSMCP, with assistance from the Thurston and Pierce County Chambers of Commerce and the University of

More than half of respondents where from Thurston County. The survey found that about 58 percent of

Researchers surveyed businesses and members between December 2019 and January 2020. Over 56 percent were In addition to the private sector impacts, business leaders, managers or owners. JBLM contributes an estimated $387 Of these, 34 percent had some prior million in state and local tax revenue. affiliation with JBLM.

Thurston County Chamber VOICE

thurstonchamber.com

Sunset view of Mt. Rainer from Joint Base Lewis-McChord (JBLM), McChord Airfield with Vintage Aircraft and Control Tower in foreground. A Douglas B-18A or DC-2 Bolo S/N 37505 is on the left and a Beechcraft UC-455 Expedition or Twin Beech is on the right.

businesses employ veterans and their family members, and more than one in four businesses offers military discounts. Small employers (between 1 and 9 employees) and large employers (more than 100 employees) reported the majority of companies employing veterans. The survey did highlight some interesting issues that will guide future work. Business leaders tend to report lower perceived economic impact than non-business leaders. Often, the most likely incorrect estimated economic impact was between $1 and $5 billion… more than 100 percent lower than the actual impact of $12 billion. Also, business leaders who reported no current or prior military affiliation reported lower perceived economic effects than their peers with some previous military association. Almost 80 percent of respondents attributed less than 20 percent of their business to JBLM. Plus, only 13 percent of survey participants indicated that they participate in transitioning service member mentorship programs. The Thurston Chamber encourages members to consider increased business opportunities with thurstonchamber.com

JBLM and the military community highlighted by the SSMCP survey. We also see further opportunities for workforce development and consider JBLM as a larger recruiter of skilled employees with a strong desire to stay in the region after their military service. We envision that together, the region will seek more flexible professional licensing for separating service members and military spouses seeking employment opportunities. This will benefit military families and local employers. In a post-COVID-19 economy, the Thurston Chamber’s Public Policy Division will continue to recognize the importance of JBLM to our region and communities. Economic recovery will be easier for our region due to the presence of JBLM compared to other parts of the state and nation. The Chamber will continue to work collaboratively with SSMCP and JBLM leaders to tackle common challenges such as affordable housing, affordable childcare, high-quality schools and more significant behavioral health resources. JBLM is critical for our region, and we advocate and welcome JBLM as a partner, neighbor and friend. Thurston County Chamber VOICE

June 2020

360.456.4999

venablespestmanagement.com info@venablespest.com

G R E AT E S T H I T S O F T H E 6 0 ’ S , 7 0 ’ S . . . A N D S O M E 8 0 ’ S !

WE KNOW WHAT IT TAKES TO BUILD

O LY M P I A | L A C E Y | T U M W A T E R

Olympia’s First Radio Station has a new home on your FM radio dial!

Stream online at KGYfm.com

SERVING THE SOUTH SOUND AND SOUTHWEST WASHINGTON

WWW.pHILLIpSBURgESSLAW.cOm

New Leaf Hyperbarics

by Doria Maselli

Upskills Its Workforce with Business Solutions

Chad Redinbo and his wife Cat first learned of hyperbaric therapy while exploring treatment options for their six-year-old daughter, who was experiencing health challenges. "We were so impressed with the results that we decided this was something we needed to share," says Redinbo. They did research, put a team in place and opened New Leaf Hyperbarics in Lacey in 2013. What is hyperbaric therapy? According to New Leaf’s website, “Hyperbaric therapy (HBT) is the medical use of creating a pressurized environment at a level higher than 1 atmosphere absolute (ATA). Increased pressure allows oxygen to dissolve and saturate the blood plasma (independent of hemoglobin/red blood cells), which yields a broad variety of positive physiological, biochemical and cellular effects. This noninvasive therapy is the most trusted way to increase oxygen levels to all organs of the body. The typical treatment lasts 6090 minutes, during which the patient lies down and breathes normally.”

cancer patients, children with autism and ADHD, veterans with PTSD and clients of all ages. Hyperbaric therapy can help with a variety of conditions, healing and strengthening the body's cells and improving the functioning of all the body's systems.

While exploring some options for grants and resources during COVID-19 through the Thurston Economic Development Council (EDC), Redinbo was referred to Michele Winn, Training & Development Manager for the Thurston Chamber. Michele serves the business liaison for the Future of Work Employee Development Program. The Pacific New Leaf Hyperbarics strives to progress Mountain Workforce Development the field of mild hyperbaric therapy (PacMtn) board set aside $100,000 for utilizing unparalleled customer service, their five-county region (Thurston, Lewis, compassion and professionalism. They Mason, Grays Harbor, Pacific) to foster have an excellent team of skilled and public-private partnerships to upskill experienced staff, referred to as "Team their workforce. Employers can apply for Green," working in a clean, caring and up to $15,000 per year to upskill their professional environment. Their focus is staff, helping them acquire new skills on overall health and well-being. New that help them move into higher skilled Leaf works with athletes, stroke and and higher-wage jobs in the company. thurstonchamber.com

Chad Redinbo (pictured), and his wife, Cat, own New Leaf Hyperbarics together. Photo courtesy of Chad.

Employers must agree to cost-sharing requirements based on the size of their workforce, and contributions can be in-kind with the employer paying employees their wages to attend the training. PacMtn contracts the Thurston County Chamber as a business solutions provider for the program, where Winn

Thurston County Chamber VOICE

June 2020

Thurston County Chamber VOICE

thurstonchamber.com

acts as the business liaison for the program in the five-county region. She promotes the program to Chamber members, as well as the community at large. Lee Childs, Senior Program Specialist at PacMtn, assists businesses with paperwork and other tasks required of the business after the grant is awarded.Â Â Christina Chestnut, Business Solutions Coordinator for the Thurston Chamber, helped to determine eligibility for both New Leaf Massage and New Leaf Hyperbaric, both owned by Redinbo. "It was so great to learn this resource is available," says Redinbo. "Being a small business owner can be overwhelming at times, as there are so many different hats to wear that it's a relief to have support and resources. Everyone at the Chamber was incredibly helpful and informative with the process. It's as if I didn't even know I was thirsty, but the Chamber offered me a glass of water," jokes Redinbo. Redinbo will utilize training that will allow two of his baseline technicians to move into management positions, educating and providing customers with more comprehensive information about their treatment as well as doing additional back-end business administration. Additional training will allow his therapists to better integrate their services with other services provided at New Leaf and count as education credit for their field. "Not only was everyone so helpful with this process during the current COVID-19 crisis, but this program allows us to not only deal with what's happening now with our business but continue to put us on a growth path for the future by providing additional training and skills to our employees. I'm so thankful I learned about this amazing resource in our community," says Redinbo. For more information about New Leaf Hyperbarics, visit www.newleafhyperbarics.com. For more information about the Future of Work Program, visit: thurstonchamber.com/workforce/the-future-of-work

1970

2020

The Rants Group Heritage Bank - Olympia L & E Bottling Company, Inc. Morningside Olympia Federal Savings - Olympia South Puget Sound Community College Providence St. Peter Hospital Pardiman Productions SCJ Alliance Phillips Burgess, PLLC

Port of Olympia

Puget Sound Energy

Saint Martin's University

FORMA Construction Company

Wells Fargo Community Bank

Lucky Eagle Casino and Hotel

Little Creek Casino & Resort

Olympia Orthopaedic Associates, PLLC

Washington Business Bank

TwinStar Credit Union - Corporate Office

The Thurston County Chamber sends a BIG THANK YOU to ALL of our investors. With members like you, we are able to provide a sustainable business community in Thurston County as well as foster growth and positive change. Only through your support can we continue to fund important community initiatives and lead the way for business.

Thank You!

South Sound Behavioral Hospital

PLATINUM

DIAMOND

Caliber Home Loans

1st Security Bank Home Lending

Hooper Financial Services

American Workforce Group

Charter College

Olympia Furniture Company

Great Wolf Lodge

Venables Pest Management

Hometown Property Management, Inc.

Nisqually Red Wind Casino

Columbia Bank - Downtown

The Creative Office

Community Youth Services

Mills & Mills Funeral Home

GHB Insurance, Inc.

GOLD

Express Employment Professionals The Firs Senior Living Community First Citizens Bank TAGS Awards and Specialties Budd Bay Cafe KeyBank - Martin Way AAA Washington - Inland Michael White Agency - Farmers Insurance Nicholson & Associates Insurance Edward Jones - Dirk Farrar, Financial Advisor Big Brothers, Big Sisters of SW WA Window Genie Jensen Milner - Cap City Law PS Greene Realty Group Charlie's Safari - The Family Fun Center RHD Enterprises, Inc. Madcap Marketing Bakala State Farm Family Education and Support Services Morgan Stanley - Mike Marohn, Financial Advisor 94.5 ROXY T & S Cleaning, Inc.

SILVER

PO BOX 1427 Olympia, WA 98507-1427

J U L Y

T H U R S T O N

2 0 2 0

C O U N T Y

C H A M B E R

PPE Near Me Your Guide to Locally Made and Sourced Personal Protective Equipment

GROWING A PROSPEROUS ECONOMY & VIBRANT COMMUNITY

“I believe in fresh perspectives – offering the organic boost a small business needs.” Carrie Whisler VP Business Banking Olympia Federal Savings NMLS #1143795

BANKING THAT’S MUTUAL olyfed.com I 360-754-3400 I cwhisler@olyfed.com I member fdic

July 2020 THURSTON COUNTY CHAMBER VOICE MAGAZINE Due to the fluid nature of the COVID-19 crisis, please visit ThurstonChamber.com and click on the Events Calendar for the latest information regarding Chamber events.

In This Issue...

The Thurston County Chamber is pleased to introduce the Paint Your Presence contest. The Chamber asks every member to submit UGC (user-generated content) or BGC (brand-generated content) to the Chamber. The Chamber will enter every member who sends UGC into a weekly drawing for a $10 Batdorf & Bronson gift card. The Chamber will choose one or two videos each week to share on our Facebook, YouTube and Instagram channels. If we didnâ&#x20AC;&#x2122;t choose your video you can submit again! Thank you to the Paint Your Presence sponsor, Flying Colors Painting Company! WHAT: Paint Your Presence Contest: Submit UGC WHEN: July 2020. For more information, contact Krystal Barkus at events@thurstonchamber.com.

Build Relationships with Social Media & Apps p. 7

The Thurston Chamber and Thurston EDC have partnered to offer a virtual talk show for small business owners and open to the general public. Thurston EDC Executive Director, Michael Cade and Thurston Chamber CEO/President, David Schaffert host various guests to provide the latest information on business resources, state, federal and local actions and the COVID-19 status and advocacy efforts for our community. This virtual talk show takes place every other Thursday at 2:15 p.m. For a registration link and topics, visit ThurstonChamber.com

Visit ThurstonChamber.com or our YouTube channel to view past episodes

Crystal Washington shares advice for engagement with your customer base in 2020.

OIympia Farmers Market is Now Online! p. 9 Starting in July 2020, the Market will offer online shopping and speedy, midweek pick up.

Updated Overtime Rules from WA State L&I p. 11 On July 1, L&I will begin a phased in approach to updated rules to Minimum Wage Act exemptions.

Reopening Thurston County Business p. 12 The Chamber is raising awareness of local businesses' re-openings with the "Tying Our Community Back Together" campaign.

The New Normal p. 13 Business Essentials is a Webinar series focused on providing listeners with information to help their business survive and thrive during the time of COVID-19. This webinar takes place every other Wednesday. Visit ThurstonChamber.com for time and registration links.

Perspective from local business owners on the adaptations they've made in response to COVID.

PPE Near Me p. 14

One Minute What's Up? VIRTUAL NETWORKING EVENT

Your guide to area businesses & organizations offering locally sourced & locally produced PPE.

Join Thurston County Chamber Staff, Krystal Barkus and Elizabeth Bretschneider at the Thurston County Chamber's Virtual Networking Event! During "One Minute What's Up?!" each participant will have 60 seconds to introduce themselves. One Minute What's Up takes place every Tuesday at 2 p.m. Register and find the Zoom link at ThurstonChamber.com/Events.

thurstonchamber.com

Thurston County Chamber VOICE

July 2020

magazine PUBLISHER Thurston County Chamber of Commerce

EDITORIAL David Schaffert 360-357-3362 dschaffert@thurstonchamber.com

CONTRIBUTORS David Schaffert Doug Mah Natasha Ashenhurst Doria Maselli Kathryn Milhorn Emily Sixta

ADVERTISING Sales & Marketing: Krystal Barkus Elizabeth Bretschneider

SUBSCRIPTIONS 360-357-3362 info@thurstonchamber.com

DESIGN Ben Hawkes Mosaic Marketing Studio

PRINTING Print NW

CONTACT THE CHAMBER 809 Legion Way SE Olympia, WA 98507 360-357-3362 info@thurstonchamber.com thurstonchamber.com

Summer 2020 – A Call to Action by David Schaffert, President/CEO, Thurston Chamber Doug Mah, Doug Mah & Associates and Thurston Chamber's Public Policy Director The economy, society and our community are calling for us to act.

Famed economist, Milton Friedman is attributed to saying, “Only a crisis - actual or perceived - produces real change. On March 23, 2020 Governor Jay Inslee When that crisis occurs, the actions that announced his “Stay Home, Stay Healthy” are taken depend on the ideas that are order in response to COVID-19. Like lying around. That, we believe, is our other orders across the nation and basic function: to develop alternatives to around the world, the order banned all existing policies, to keep them alive and gatherings and closed most businesses. available until the politically impossible becomes the politically inevitable.” The Thurston region will remember March 23 as the day that life changed. The Summer of 2020 is our call to But in the Summer of 2020, we move action: to vote in this year’s elections; into Phase 3 of the “Safe Start” plan and offer alternatives to existing laws find our community shifting into action. and regulations, and to share ideas Activities we placed on hold for health with elected officials to improve the and financial reasons are moving forward. environment conducive to doing business. The public health crisis exposed economic and social problems we need For more than 100 days we have to fix to better our short and long-term experienced a crisis. The Summer of economic recovery. The crisis calls our 2020 is our time to take the politically attention to inequities that need to be impossible and make it politically challenged. The crisis calls for thoughtful inevitable. and mindful changes to the way operate in the private and public sectors. Please join us in our call to action.

COVER ART

Great Wolf Lodge celebrates their re-opening with members of the Chehalis Tribe in attendance as well as County Commissioner Gary Edwards. Photo by Heather Harris, Elements Photographer. Pictured: Jessie Goddard, Vice Chair, Chehalis Tribal Business Committee Sheilah Bray, Treasurer, Chehalis Tribal Business Committee Harry Pickernell Sr., Chehalis Tribal Business Committee Thurston County Guest - Thurston County to identify Nate Read, General Manager, Great Wolf Lodge Tiffany Pesce, Director of Sales and Catering, Great Wolf Lodge David Burnett, CEO, Chehalis Tribal Enterprise & Secretary, Chehalis Tribal Business Committee Doug Lord, Regional Vice President, Great Wolf Lodge

THURSTON COUNTY CHAMBER

BUILDING COMMUNITY PROSPERITY SINCE 1874

CAREER-RELEVANT PROGRAMS Earn your bachelor’s degree in less than four years at The Evergreen State College According to the Education Research & Data Center, Evergreen has the fastest time to graduation of public four-year colleges in Washington state.

Get the support you need • Supportive Faculty& Staff • Academic Assistance

• Financial Resources • Washington College Grant

We’d love to hear from you. Contact our admissions team today! Evergreen Admissions admissions@evergreen.edu (360) 867-6170

NOT ALL

HEROS

WEAR

CAPES.

Sometimes they wear suits.

Personalized service, great products, and competitive rates â&#x20AC;&#x201D; we think thatâ&#x20AC;&#x2122;s pretty epic. FIND OUT MORE AT

wabizbank.com

Serving All of Thurston County ECONOMIC DEVELOPMENT SUPPORT THROUGHOUT THURSTON COUNTY

1. Provided $70,000 for the renovation of the Historic Oddfellows

101

Building.

101

Olympia

2. Provided $75,000 to complete the Master plan for the SW

Washington Innovation & Business Park.

Lacey

3. Provided $10,000 for the installation of wider sidewalks,

bulb-outs and landscaping along Binghampton Street to build downtown character and enhance the setting for local and visiting shoppers.

510

Tumwater

4. Provided $20,000 to assist with the design and construction of

the community center.

5. Provided $15,000 to support investment in the Lacey Yelm

121

3 2 5

Tenino

507

Rainier

MakerSpace project.

6. In partnership with the City of Tumwater and U.S. Fish and

Wildlife, developed a Habitat Conversation Plan to provide long-term preservation and management of protected and endangered species.

7. In partnership with the Frank Family, Squaxin Island Tribe and

Salmon Defense, developed and maintains the Billy Frank Jr. Park and Trail to provide a historical and educational self-guided walking tour.

PORTOLYMPIA.COM 360.528.8000

1 507

Bucoda

Inquiries@PortOlympia.com

Social Media & Apps Help Small Business Owners Build Relationships

Crystal Washington was the Thurston County Chamber's Keynote Speaker at the Annual Meeting in June.

by Crystal Washington

Social media can be a utopia or dystopian wasteland for small business owners. At this moment, the world has changed dramatically TWICE this year, making navigating an online presence even more daunting. Should your brand post at all? What should you say or do? Having and employing an online strategy is the determining factor for success. It’s typically not enough to simply put a sign in front of a building and expect sales to roll in. In the same way, just “showing up” on social media will not result in increased referrals or sales. You must show up consistently and build relationships.

Use Tech Tools to Research Prospects Whether you want to find the perfect customized housewarming gift for an existing client, connect with a referral partner or find out more about a prospect technology, and social media specifically, makes getting the answers you need easy. If you want to learn more about a contact’s preferences, a quick search on Facebook, LinkedIn, Instagram and possibly Pinterest will help you discover: • Their alma mater (for a beautiful customized home mat) • Their favorite sports teams (for a customized team mug with their name) • What charities are near and dear to their hearts (perhaps donate in their name) In this age of mass customization, understanding our customers’ and prospects’ preferences can be the one thing that sets us apart from our competitors. (Continued on page 8) thurstonchamber.com

Thurston County Chamber VOICE

July 2020

While the above example may “seem” to be more suited for B2B businesses, the same principles apply to B2C. Researching some of your best clients can help you spot trends enabling you to better target prospects in online ads. Additionally, you can apply these suggestions to referral partners and influencers as well!

Connect with Referral Partners & Customers Social media and apps provide you with the opportunity to network with customers and other community/industry members to build relationships for increased referrals. A few suggestions for connecting with peers include: • Link up on LinkedIn and Facebook and comment on at least five connections’ posts per week. • Use Zoom to co-host short (less than fifteen minutes) videos together for Facebook Live, YouTube and LinkedIn. • Co-author articles/ blog posts and share them! • Tag each other in social media posts to share the spotlight. To connect with customers: • Use Facebook lists to post information on your profile visible only to specific audiences. • Invite customers/prospects/influencers to online and, once it is deemed safe, in-person functions.

• Offer giveaways that benefit two parties—the receiving party and the organization the item is purchased from.

Merge Online and Offline Interactions Just because you’re connecting on social media doesn’t mean that all interactions should live in that space. One of the most powerful things you can do is send a customized card to someone who wrote something kind about you on a social network! Two of my favorite tools for crafting customized cards are Touchnote and SendOutCards. Both allow you to create cards in moments from screenshots, uploaded pictures or their already-designed cards. When someone shares a kind post about me that can potentially result in business, I like to send a card with a picture of their post and thanking them, by name, on the front of the card. SendOutCards also allows you to send gifts from delicious goodies to sweet charms to remember a deceased loved one.

About Crystal Washington, CSP Crystal works with organizations that want to leverage technology to increase profits and productivity. As a keynote speaker, she teaches practical applications of social media, apps, smartphones and more! Crystal is the author of the books One Tech Action and The Social Media Why.

360.456.4999

venablespestmanagement.com info@venablespest.com

Online Shopping Comes to the Olympia Farmers Market

by Kathryn Milhorn

Adapting to COVID-19 lifestyle changes has been a learning curve for everyone. But many small businesses and organizations are turning to the internet more than ever to get the word—and their product—out into the world. Starting in early July 2020, the Olympia Farmers Market joins their ranks with the launch of online shopping and speedy, midweek pick-up. Bryce Dazell, the Market’s Operations Manager, explains that the idea had been floating around for a while but statewide social distancing regulations jump-started the process. “But,” he admits, “We really think the benefit will far outlive COVID-19.” While still in the final stages of planning, organizing and testing, Market staff hope the first online orders, will be available for pick-up in a matter of weeks. During the pilot phase, there are 17 participating vendors but they hope to incorporate all established vendors and crafters soon after. Orders which are placed before midnight every Sunday night and paid for with a credit or debit card, are then picked up the following Wednesday. Simply park and check-in with staff on arrival. thurstonchamber.com

This turnaround time gives local farmers and artisans time to compile, package and deliver items to the Market on an off day, without crowds of eager weekend shoppers. By picking up outside of traditional hours, vulnerable and at-risk populations can socially distance with greater ease and safety.

the opening weeks. Dazell would like to eventually add in the EBT and SNAP Market Match program and streamline the process from start to finish. They’re working with a committee of Market Board members to assess the project, make recommendations and act as a sounding board for suggestions and brainstormed ideas.

Dazell has been studying other regional markets who offer online shopping options and agrees that “the idea of doing something like this is very much alive. Our infrastructure allows us to do some cool things that other markets can’t do” thanks to an on-site, staffed office and open layout. Final specifications are still being determined and like everything during this crazy time, tweaks will be made throughout

Find the most recent updates and timelines via the Market newsletter, their Facebook and Instagram pages or at www.OlympiaFarmersMarket.com. Just because life’s a little chaotic these days, doesn’t mean you have to go without fresh produce, meats, cheeses and hand-crafted delights. And thanks to online ordering, soon you can browse, shop, and enjoy from the comfort of home.

Thurston County Chamber VOICE

July 2020

SINCE 1973

Accounts, Services and Loans for your business Dividend-earning business checking and savings accounts, digital check depositing, business lending and much more.

Call Alexis Alverson TwinStarCU.com/business Federally insured by the NCUA.

Business Services Manager

360.923.4450

Weâ&#x20AC;&#x2122;ve been around since 1973 and will continue to be Thurston Countyâ&#x20AC;&#x2122;s leader in Commercial Real Estate and Property Management.

F U L L S E RV I C E P R O P E RT Y M A N A G E M E N T L E A S E A N D S A L E S S E RV I C E S

360-943-8060

RANTS-GROUP.com

July Updates to Washington State Overtime Rules What You Need to Know by Emily Sixta

As businesses prepare budgets for the coming years, they will need to factor in the updated Washington state overtime rules going into effect this year. Beginning July 1, 2020, the Washington State Department of Labor & Industries (L&I) will begin a phased-in approach to the newly updated rules to Minimum Wage Act exemptions, with a plan to have them fully implemented by January 2028. The updated rules will require businesses to provide overtime, minimum wage and paid sick leave to some previously exempt employees. These updated rules impact outside salespeople, computer professionals and executive, administrative and professional (EAP) workers across the state. Over the next eight years, the State overtime rules will increase to 2.5 times the state’s minimum wage, with all sizes of companies reaching that salary threshold by January 1, 2028. This increase to the salary threshold will be slowly phased in depending on the size of companies, with those businesses employing 50 or fewer people being the slowest group to fully transition. In order to remain “exempt,” workers must typically be salaried and meet salary threshold requirements, as well perform specified executive, administrative, professional, outside sales or computer professional job duties as defined by state regulations. The updated rules will be the first major changes to state overtime rules since the 1970s and will also include changes to the job duties tests used to determine if an employee can be classified as “exempt” or “non-exempt,” bringing Washington State more in line with federal standards.

Options for Washington Employers There are multiple options available to employers in determining the best course of action for their business. • Employers may opt to convert salaried “exempt” employees to salaried “non-exempt” or hourly “non-exempt” and pay any overtime or limit hours to 40 per week. • Employers may also decide to continue keeping their employees salaried “exempt,” ensuring that they meet the duties test requirements, as well as updated salary requirements. For further information on the rule updates, and to stay informed, please visit the resources listed below. Department of Labor & Industries Website: https://lni.wa.gov/workers-rights/wages/overtime/changes-to-overtime-rules Department of Labor & Industries News Release: https://www.lni.wa.gov/workers-rights/_docs/Overtime-rules-news-release.pdf Overtime Rules Factsheet: https://lni.wa.gov/forms-publications/F700-205-000.pdf Read the Official Rule Language in Chapter 296-128 of the Washington Administrative Code: https://www.lni.wa.gov/rulemaking-activity/AO18-08/1808Adoption.pdf Executive, Administrative, & Profession Exemption eLearning Module: https://apps-public.lni.wa.gov/training/executive-administrative-professional-exemptions/story_html5.html For additional information, you can contact L&I's Employment Standards program at EAPrules@Lni.wa.gov or 1-866-219-7321. thurstonchamber.com

Thurston County Chamber VOICE

July 2020

Re-Opening Thurston County Businesses with Help from the Thurston Chamber by Kathryn Milhorn

hurston County is moving through the Safe Start guidelines of slowly and safely reopening businesses and activities. But keeping track of the Governor’s four Phases and knowing what’s allowed in each can be confusing. Thankfully the Thurston County Chamber makes it easy by Tying our Community Back Together with festive ribbon tying ceremonies and signage to celebrate grand reopenings county-wide. Krystal Barkus, the Chamber’s Director of Member Engagement and Events, explains that their first ribbon tying was held Tuesday, June 9. “We anticipate this campaign to go on until all businesses are successfully open, essentially phase 4.”

That day, “a Chamber Staff Member and/or volunteer Thurston Chamber Ambassador will show up with a yard sign, poster or both as well as two pieces of ribbon. We will take a photo and share with the community with a big presence on social media.”

They hope to celebrate the reopening of any business or organization in Thurston County—or even neighboring counties—whether a Chamber member or not. “We understand that business took the ultimate sacrifice of closing their doors for the benefit of keeping our environment and community safe. Now let us celebrate with them,” says Barkus.

It’s truly a celebration of endurance and to honor these small businesses and groups. “We’ll have mayors, council members and county commissioners attending as many as they can as it relates to their jurisdiction,” says Barkus. “We have partnered with the cities of Lacey, Olympia, Tumwater, and Thurston County to inform them on a weekly basis of what businesses are participating for the week.” She admits that it’s been hard for local civic leaders to support small businesses during the COVID-19 Stay Home, Stay Healthy order but “this is a way they can.”

To participate, businesses can reach out to Chamber staff once they’ve determined their reopening date and time.

Know a group who’d like to celebrate? Fill out the Chamber’s online form or call Barkus and her team at 360-357-3362. And remember “literally, ANY business can apply,” stresses Barkus. “If you were open and now expanding back to normal, that’s a Tying! Contact us!” Everyone loves a party and after months of quarantine and social distancing, we’ve all earned one. Bring your mask and come ready to Tie the Community Back Together thanks to the Thurston County Chamber.

Special Thanks to Our Sponsors 12

July 2020

Thurston County Chamber VOICE

and thurstonchamber.com

The New Normal

For some companies, the virtual team is here to stay.

In early June, the Thurston Chamber surveyed its members to gather data about reopening our community. One of the questions we asked was whether the Stay Home, Stay Healthy order would permanently change their company’s policy around telecommuting? What we learned is not statistically significant, but anecdotally, we learned that quite a few Thurston County-based organizations are allowing employees to work from home indefinitely.

Question: Do you plan on allowing your team to work from a virtual office in the future? Here’s a few responses in their own words. “Depending on the job requirements, techs have to go to offices or homes to fix equipment, Office staff can work from home and sales will do both.” – Copiers NW

“Since we are a real estate office a lot of our agents work from home anyway.” - Berkshire Hathaway Sound Realtors

“Administrative staff are working from home for now.” – Batdorf & Bronson “Staff will work from home, come to the office to receive and work on devices, work remotely on computers via internet and work at client locations when they can do so safely - often nights and weekends or with careful distancing and cleaning.” – Olympia Computer “Part of our teams have been at the station throughout the Stay Home, Stay Healthy order. Others have worked full-time from home, some have worked a hybrid of in-station and athome. We are now transitioning to more in-station time with some administrative staff choosing to continue working from home. We are practicing regular sanitizing of work spaces and the wearing of PPE.” - Washington Public Affairs Network dba TVW “We are working at half capacity in the office at this time. Half in the morning, the other half in the afternoon. When not in the office, we continue to work remotely.” – The Rants Group Thurston County Chamber VOICE

July 2020

PPE Near Me Local Sources for Your Protective Equipment

Radiance Herbs & Massage

by Doria Maselli

LOCALLY PRODUCED PRODUCTS Searching for Personal Protective Sandstone Distillery Heritage Distilling Equipment (PPE) Shortly after closing their doors to the With the help of in-store and online public and distilling alcohol in mid-March, customer donations, Heritage Distilling for yourself or Sandstone had started refining ethyl Company has been able to donate over alcohol to make hand sanitizer. They have $10,000 worth of hand sanitizer to firstyour business? Whether itâ&#x20AC;&#x2122;s hand sanitizer, face masks or other products, many Thurston County businesses have found innovative ways to pivot and implement their resources to produce protective equipment and products for use during COVID-19. Keep yourself safe while also supporting Thurston County businesses with this directory of local businesses and the PPE they are offering. 14

July 2020

provided hand sanitizer to the Lacey Fire Department and other Thurston County police departments, as well as several long-term care facilities. The formula they are using has been approved by the World Health Organization (WHO), and it is composed of 93.6 percent ethyl alcohol, 4.7 percent hydrogen peroxide, and 1.7 percent glycerol. You can currently purchase a 1 gallon bottle of their hand sanitizer for $35.64, and they are offering delivery (to Thurston County) only on Tuesdays. Sandstone Distillery is located at 842 Wright Road SE in Tenino. Contact Sandstone at 360-264-1901 or visit sandstonedistillery.com

Thurston County Chamber VOICE

responders and organizations in need since March. Some of the organizations include Seattle Cancer Care Alliance, The Sophia Way, Valley Medical Center, Bonney Lake Senior Center, Children's Home Society of Washington- Key Peninsula, USO, SHARE Seattle Housing and Resource Effort, Pt. Defiance ~ Ruston Senior Center, Tacoma Rescue Mission, Nativity House and Kitsap Rescue Mission among others. Their Countertop Touchless hand sanitizer dispensers and hand sanitizer and refills can be purchased on their website at heritagedistilling.com. Contact Heritage at 253-509-0008 or info@heritagedistilling.com. thurstonchamber.com

Secret Garden Quilts

Pieces to Peaces

Sandstone Distillery

Lacey MakerSpace

Evergreen Valley Lavender Farm

Pieces to Peaces Their Unisex Face Masks are made with Cotton Lycra inner and a Double Brushed Poly outer with a pocket for a filter. Each mask is super soft and comfortable and fashioned to adjust in the back with a tie! They also offer “Hero headbands,” headbands with a button on each side to loop to a surgical or medical mask. Pieces to Peaces masks and headbands can be purchased at the Olympia Farmers Market most Saturdays & Sundays from 10:00 a.m. – 3:00 p.m. (Check vendor schedule ahead of time at olympiafarmersmarket.com/ vendors) or shop at piecestopeaces.com.

Evergreen Valley Lavender Farm Evergreen Valley just finished their batch of hand sanitizers made with the FDA formula and a touch of lavender. Available at the farm for purchase thurstonchamber.com

OlyMEGA

Heritage Distilling Co.

beginning June 25. Evergreen Valley is located at 9733 Evergreen Valley Rd SE Olympia, Washington 98513. Contact Evergreen Valley at 360-754-2002 or visit evergreenvalleylavender.com.

Secret Garden Quilts Secret Garden Quilts is offering Facemasks for sale. Porch pickup from the studio and shipping available. The masks are comfortable, breathable and available in three sizes: Youth, Adult, and Large. Message or text for pickup times $12.50 each. 2 for $25. Secret Garden also recently returned to the Olympia Farmers Market and you can purchase masks there most Sundays from 10:00 a.m. – 3:00 p.m. (Check vendor schedule ahead of time at olympiafarmersmarket. com/vendors) or get in touch with Secret Garden directly via Facebook at facebook.com/secretgardenolympia.

Trnka

Radiance Herbs & Massage

Radiance has been stocking and selling masks made by a local single mom, who is a school teacher and has been out of work since being laid off due to COVID-19. Great cause and great masks! Locally handmade and hand sewn with love, the masks are comfortable and offer a wired nose for a custom fit. Contact Radiance at 360-357-5250 or visit radianceherbs.com.

Trnka

Trnka is creating beautiful reversible cotton masks with internal interfacing, adjustable soft ties and internal wire for custom fit shaping over the nose. They are made from upcycled pieces, vintage remnants of tightly woven cottons and soft linens. Options for local pick up from Calliope Farm on Overhulse Road or shipment via US mail are available. Contact Shari Trnka at sharitrnka.com or shop at sharitrnka.com/s/shop.

Thurston County Chamber VOICE

July 2020

items available for

next day delivery

G R E AT E S T H I T S O F T H E 6 0 ’ S , 7 0 ’ S . . . A N D S O M E 8 0 ’ S !

personal protective equipment Washington is reopening, be ready to protect your team members and clients. cloth and disposable Face masks

FDA-APPROVED INFRARED THERMOMETERs

O LY M P I A | L A C E Y | T U M W A T E R VINYL AND NITRILE GLOVES

GEL SANITIZERS

360.754.1732 O LY M P I A

509.747.2636

Olympia’s First Radio Station has a new home on your FM radio dial!

SPOKANE

thecreativeoffice.com Furniture | Office Supplies | Promotional Items | Break Room Items | Janitorial Products

Stream online at KGYfm.com

1970

2020

COMMUNITY COLLABORATIONS OlyMEGA

(Olympia's Educational Nonprofit for Makers, Engineers, Geeks and Artists) is a makerspace for technical-creative projects, located in downtown Olympia, Washington. They are a non-profit organization where people can gather to create, invent and learn and have been utilizing their facilities to produce PPE for local Hospitals, Healthcare Facilities, First Responders and Essential Workers. To learn more or join in the effort, visit olymega.org.

Lacey MakerSpace

The Lacey MakerSpace, Arbutus Folk School and South Salish Mighty Masks have joined forces during the COVID-19 crisis to unite the maker community and make an impact. They joined together as a community of volunteers and donors making PPE for those who need it most in Thurston County and beyond, including: • Healthcare Workers who need 3D-printed face shields • First Responders who need face masks with filters • Frontline Organizations and Workers who need cloth masks Want to help? Please contact volunteer@ laceymakerspace.org if you want to join the groundswell of volunteers protecting our health care workers, first responders and vulnerable populations. You can keep track of developments on their Facebook page at facebook.com/LaceyMakerSpace.

thurstonchamber.com

Additionally, many businesses in Thurston County and beyond are distributing PPE and supplies to businesses. Some businesses offering promotional products as well as local print shops are able to provide custom masks and hand sanitizer bottles branded with a company logo.

Businesses Offering Logo-Branded PPE

Additional Distributors Providing PPE & Resources

Sandstone Distillery

Geneva Woods

842 Wright Road SE Tenino, WA 360-264-1901 | sandstonedistillery.com

360-456-5475 amy.degon@genevawoodshealth.com

Shoebox Spirits

ProForma

2442 Mottman Rd SW, Tumwater, WA 360-628-8259 | lesagwa@gmail.com

360-486-1010 proformanw.com

Minuteman Press Eastside

Mallory Paint

4404 Martin Way E #2, Olympia, WA 360-754-8779 | olympia@minutemanpress.com

360-742-3767 mallorypaint.com/lacey

Minuteman Press Westside

Monster Aid

1025 Black Lake Blvd SW, Olympia, WA 360-754-8779 | olympia@minutemanpress.com

help@monsteraid.com monsteraid.com

Creative Office

AWB PPE Connect

721 Legion Way SE, Olympia, WA 360-754-1732 | thecreativeoffice.com

reboundandrecovery.org/ppe-connect

Color Graphics

360-754-1055 crainstotaloffice.com

2540 Crites St. SW Tumwater, WA 800-456-8288 | cs@colorgraphicswa.com

Print NW

My Day Mask mydaymask.com/wholesale

9914 32nd Ave S, Lakewood, WA 253-284-2300 | www.covid19.gearnw.com

TAGS Awards & Specialties

Crains Total Office

Sparks 800-925-SPARKS wearesparks.com/back-to-business

3643 Pacific Ave SE Olympia, WA 360-491-2525 | tagstrophies.com

Thurston County Chamber VOICE

July 2020

Caught In The Lens

Caught in the Lens is a place to catch up on all of the Chamber happenings over the past month. For more photos, follow the Thurston Chamber on Facebook at www.facebook.com/ThurstonCountyChamber.

We're Back!!

Thurston County Businesses are back to work! Enjoy this special, extended "Tying Our Community Back Together" Edition of Caught In the Lens! Visit ThurstonChamber.com for our Smart Restart Toolkit and more information.

July 2020

Thurston County Chamber VOICE

thurstonchamber.com

Workforce Solutions

In some cases, we’ll assist businesses who need assistance laying off employees. We always begin with what we call a ‘Business Needs Assessment’. When we meet, we’ll assess what the business needs are and we’ll develop customized solutions to meet those needs.

Typically, businesses need help with recruitment, retention or contraction:

RECRUITMENT •

We create customized recruitment events and related services for employers including targeted job fairs. These can be in-person or virtual.

• •

We help employers access local, State, and Federal tax credits. We’ll compile labor market information for specific employers, sectors, industries or clusters.

RETENTION •

•

We offer Human Resources consultation services, e.g., writing and reviewing job descriptions and employee handbooks; Developing performance evaluation and personnel policies; Creating orientation sessions for new workers; Honing job interview techniques for efficiency and compliance; Analyzing employee turnover; or Explaining labor laws to help employers comply with wage/hour and safety/health regulations. We convene industry or sector partnerships that bring together multiple employers within an industry to collaborate with colleges, schools, labor, workforce agencies, community organizations,

•

and other community stakeholders to align training with the skills needed for that industry to grow and compete. We develop and deliver innovative workforce investment services and strategies for area employers, e.g., career pathways, skills upgrading, skill standard development and certification for recognized postsecondary credential or other employer use, apprenticeship, and other effective initiatives for meeting the workforce investment needs of area employers and workers. We develop customized training programs for industry sectors.

CONTRACTION •

•

training activities to address risk factors. We also help assess economic injury and provide referrals to access available local, state and federal resources as needed.

PROGRAMS Business2Youth Connect features business connected learning programs like Math4Life and Find Your Future. These programs are a great way to expose high school students to a variety of careers and real-world skills. Each program features different levels of intensity and preparation and continues through early adulthood. Through PacMtn's Future of Work Employee Development Program, employers can apply for up to $15,000 per year to upskill their workforce. This program enables companies to maintain competitive business edge in a rapidly evolving environment.

thurstonchamber.com

As a military Career Skills Program (CSP), WorkEx is a customized internship program that serves the transitioning military community. WorkEx provides: 1) vetting of employers to ensure quality work experience and maximize potential employment; 2) flexible internship times (1-6 months in length); 3) employment and career coaching and workshops; and 4) support services including work clothes and transportation cost reimbursement. Talent Magnet is the podcast where we help businesses become magnets attracting talent – by focusing on recruitment, training, and retention best practices. WorkSource is a partnership of state, local and nonprofit agencies providing an array of employment and training services to job seekers and employers in the state.

Thurston County Chamber VOICE

July 2020

Port of Olympia

Puget Sound Energy

Saint Martin's University

FORMA Construction Company

Wells Fargo Community Bank

Lucky Eagle Casino and Hotel

Little Creek Casino & Resort

Olympia Orthopaedic Associates, PLLC

Washington Business Bank

TwinStar Credit Union - Corporate Office

Thank You!

South Sound Behavioral Hospital

PLATINUM

DIAMOND

Caliber Home Loans

1st Security Bank Home Lending

Hooper Financial Services

American Workforce Group

Charter College

Olympia Furniture Company

Great Wolf Lodge

Venables Pest Management

Hometown Property Management, Inc.

Nisqually Red Wind Casino

Columbia Bank - Downtown

The Creative Office

Community Youth Services

Mills & Mills Funeral Home

GHB Insurance, Inc.

GOLD

SILVER

PO BOX 1427 Olympia, WA 98507-1427

A U G U S T

T H U R S T O N

2 0 2 0

C O U N T Y

C H A M B E R

THE HEALTH CARE ISSUE

Augmented Intelligence To Streamline Mental Health Diagnoses Medical Clinics Bounce Back from COVID-19 Impacts GROWING A PROSPEROUS ECONOMY & VIBRANT COMMUNITY

HAND SANITIZER KEY-CHAINS

1OZ. ANTI-BACTERIAL GEL WITH CARABINER CLEAR BOTTLE W/ 4 COLOR PROCESS

EVERYTHING YOU NEED TO RE-OPEN!

150 - $1.30 ea. 250 - $1.15 ea.

COUNTER / DESK SHIELDS

22” X 30”- 1/4” CLEAR ACRYLIC SHIELD W/ FEET 1

- $110 ea.

12 - $79 ea.

ROLLING SHIELDS

8’ X 4’ (ACRYLIC) 8’ X 6.5’ (FRAME) CLEAR ACRYLIC IN METAL FRAME WITH FOUR INDUSTRIAL-GRADE CASTERS AND TWO HANDLES

E WAIT H AS

(360) 549-6431 kevinh@printnw.net 6528 Capitol Blvd SE, Suite D Tumwater, WA 98501 www.printnw.rocks

Kevin Harris

HIE

R TO

FOR C

RWRD

E ER

DIRECT MAIL • PACKAGING • APPAREL / UNIFORMS • PROMOTIONAL ITEMS • SIGNAGE • MARKETING & DESIGN SUPPORT• VEHICLE WRAPS

PLE

Call for Pricing

CAL

U L YO

FLOOR DECALS

12” CIRCLE 3M 40C-10R GLOSS FILM 3M 8509 LUSTER LAMINATE 12 -

$9.50 ea.

25 -

$6.50 ea.

FACE COVERINGS

100% COTTON JERSEY KNIT, THREE-PLY, 4 OZ. MACHINE WASHABLE COLORS AVAILABLE: WHITE, BLACK, NAVY & CHARCOAL 100

- $5.52 ea.

250

- $4.41 ea.

500

- $4.07 ea.

1000 - $3.99 ea.

Pricing includes One-location, One-color print!

Pricing Info: Prices listed are for merchandise only. Price may not include vendor setup fees, shipping, taxes, rush fees or any other additional charges. Please let your Account Executive know if you are interested in this product and would like a formal quote.

August 2020

THURSTON COUNTY CHAMBER VOICE MAGAZINE

Due to the fluid nature of the COVID-19 crisis, please visit ThurstonChamber.com and click on the Events Calendar for the latest information regarding Chamber events.

In This Issue...

The Thurston County Chamber is pleased to introduce the Paint Your Presence contest. The Chamber asks every member to submit UGC (user-generated content) or BGC (brand-generated content) to the Chamber. The Chamber will enter every member who sends UGC into a weekly drawing for a $10 Batdorf & Bronson gift card. The Chamber will choose one or two videos each week to share on our Facebook, YouTube and Instagram channels. If we didn’t choose your video you can submit again! Thank you to the Paint Your Presence sponsor, Flying Colors Painting Company! WHAT: Paint Your Presence Contest: Submit UGC WHEN: August 2020. For more information, contact Krystal Barkus at events@thurstonchamber.com.

Augmented Intelligence in Mental Health Care p. 7

The Thurston Chamber and Thurston EDC have partnered to offer a virtual talk show for small business owners and open to the general public. Thurston EDC Executive Director, Michael Cade and Thurston Chamber CEO/President, David Schaffert host various guests to provide the latest information on business resources, state, federal and local actions and the COVID-19 status and advocacy efforts for our community. This virtual talk show takes place every other Thursday at 2:15 p.m. For a registration link and topics, visit ThurstonChamber.com

Visit ThurstonChamber.com or our YouTube channel to view past episodes

Innovator Steve Ardire introduces augmented intelligence as a way to diagnose mental health symptoms.

County Commissioner Election p. 11 August 4th is this year’s election date. But County Commissioner isn’t your typical election.

Specialty Medical Clinics Are Back p. 13 Olympia Orthopaedic Associates and Olympia Pediatric Dentistry give us a glimpse into the past few months in the health care field.

Health & Dental Care Rebounding p. 16 Rebounding from the impacts of COVID-19, the health & dental care industries are as important as ever.

Caught in the Lens p. 18 Business Essentials is a Webinar series focused on providing listeners with information to help their business survive and thrive during the time of COVID-19. This webinar takes place every other Wednesday. Visit ThurstonChamber.com for time and registration links.

Chamber Businesses “Tie Our Community Back Together” in this month’s Caught in the Lens.

Health Care Champs p. 19

One Minute What's Up? VIRTUAL NETWORKING EVENT

We are grateful for our health care workers. Join us in honoring the 2020 Health Care Champions!

thurstonchamber.com

Thurston County Chamber VOICE

August 2020

magazine PUBLISHER Thurston County Chamber of Commerce

EDITORIAL David Schaffert 360-357-3362 dschaffert@thurstonchamber.com

CONTRIBUTORS David Schaffert Doug Mah Natasha Ashenhurst Doria Maselli Alison Bailey Kathryn Milhorn Heidi Smith

ADVERTISING Sales & Marketing: Krystal Barkus Elizabeth Bretschneider Melanie Bell

SUBSCRIPTIONS 360-357-3362 info@thurstonchamber.com

DESIGN Ben Hawkes

COVER Olympia Pediatric Dentistry, Heather Harris, Elements Photography

PRINTING Print NW

CONTACT THE CHAMBER 809 Legion Way SE Olympia, WA 98507 360-357-3362 info@thurstonchamber.com thurstonchamber.com

Wear A Mask, Save A Business by David Schaffert, President/CEO, Thurston Chamber

t is our job at the Thurston County Chamber to do all that we can to help businesses prosper and keep the economic environment healthy in our community. As we all work to restore business activity in light of the COVID-19 health and economic crisis, the recent increase in cases threatens to short-circuit the recovery and send us backward. That’s why the Chamber is asking all businesses and community members to follow the CDC and local health officials’ guidelines and wear masks to mitigate the spread of the coronavirus. Doing so now can keep us all safer and can prevent the need for more stringent limitations on business activities in the future. Face masks control the spread of COVID-19. If COVID-19 spreads, it will result in more illness and deaths. An increase in illnesses will force additional stay at home restrictions and new closures.

“Another round of closures will destroy small business, eliminate jobs and significantly harm the economy,” said Kevin Stormans, owner of Bayview and Ralph’s Thriftway and member of the Chamber’s Board of Trustees. “Wearing a mask, washing your hands, and maintaining social distance when you go out will keep employees, neighbors, and family members safe and healthy,” he said. Wearing a face mask will directly ensure that businesses continue to stay open. The track record of other cities demonstrates that coronavirus spread can be mitigated – and businesses can remain open – where masks and social distancing have been widely accepted. We have every reason to expect a similar effort here would be successful, too.

THURSTON COUNTY CHAMBER BUILDING COMMUNITY PROSPERITY SINCE 1874 COPYRIGHT All material appearing in the VOICE Magazine is copyright unless otherwise stated or it may rest with the provider of the supplied material. The VOICE Magazine takes all care to ensure information is correct at time of printing, but the publisher accepts no responsibility or liability for the accuracy of any information contained in the text or advertisements. ©2020 VOICE Magazine, Thurston County Chamber.

125th Anniversary Celebration Saturday, November 7 www.stmartin.edu/125event

Join us for this virtual fundraiser supporting student scholarships and celebrating our past, present and future!

thurstonchamber.com

Thurston County Chamber VOICE

August 2020

Get the support you need • Supportive Faculty& Staff • Academic Assistance

• Financial Resources • Washington College Grant

We’d love to hear from you. Contact our admissions team today! Evergreen Admissions admissions@evergreen.edu (360) 867-6170

Steve Ardire: Bringing Augmented Intelligence to Mental Health Care by Kathryn Milhorn

Diagnosing mental health issues is never easy. It often requires multiple meetings between caregiver and client alongside an in-depth exploration of background, symptoms, and treatment options. But some innovators, like the Pacific Northwest’s Steve Ardire, want to streamline that process through the addition of Augmented Intelligence.

one are the days of equating artificial intelligence with evil robot overlords. During the 21st century, Ardire acknowledges that “Companies will use AI to help knowledge workers do less of the automatable tasks and to redirect knowledge workers’ energy towards more strategic tasks. The goal is to improve the knowledge worker’s productivity. The benefits of AI are smarter decisions by knowledge workers. It’s all about augmenting intelligence.”

Ardire is active in many start-ups and cutting edge ventures including co-founding SignalActionAI, which “provides a comprehensive range of products that combine machine learning and best practices to provide the tools to help patients to improve their circumstances, overcome obstacles, and lead healthier, happier, and more productive lives.”

Which leads to the next step in business evolution: augmented intelligence. By definition, augmented intelligence is “an alternative conceptualization of artificial intelligence that focuses on AI's assistive role, emphasizing the fact that cognitive technology is designed to enhance human intelligence rather than replace it.” It’s the technology that allows our e-readers and streaming video services to suggest similar titles based on past habits. Steve Ardire, Emotion AI Advisor. Photo taken from 2019 CES YouTube video on Steve’s website, www.forcemultipliersteveardire.com.

thurstonchamber.com

Thurston County Chamber VOICE

August 2020

“I’m honored to be a hands-on partner in this landmark project.”

Ken Pekola VP Commercial Banking Olympia Federal Savings

BANKING THAT’S MUTUAL olyfed.com I 360-754-3400 I kpekola@olyfed.com I member fdic

SPOTLIGHT

The Firs residents, Art & Carolyn

Olga Serduikova, Neurodata Lab, and Steve Ardire, Emotion AI Advisor at 2019 CES Event in Las Vegas. Photo courtesy of Medium.com

This is vital now more than ever. Their industry research shows that before the COVID-19 outbreak, “1 in 5 adults (46.6 million) in the U.S. [are] living with mental illness. Post-COVID, 1 in 3 adults in the U.S. show signs of clinical anxiety, depression, or both.” To address this increase, products like SignalActionAI hope to fuse technology with care. “Augmented Intelligence is assistive cognitive technology that perceives and interprets explicit AND unconscious information without bias to better understand intent, emotions, and behavior to make it explainable,” says Ardire.

experienced the benefits of augmented intelligence. However, key challenges exist—but with the right strategies, those obstacles can be overcome.”

Though he advises start-ups worldwide, Ardire has lived on the Olympic Peninsula for the past twenty years. He’s passionate about building companies that blend artificial intelligence and augmented intelligence technologies with everyday jobs to radically change and improve the future of work.

Outside of this venture, Ardire strives to “see patterns to find connections across fields, continuously learning specialties, then applying that learning across disciplines as consummate start-up advisor. I’ve been intensely curious and a lifelong learner for decades!” A passionate speaker and lecturer, Ardire’s calendar has been somewhat interrupted by recent travel restrictions, but he’s making up for it with radio interviews, podcasts, videos, and safer, socially distanced options.

“AI is disrupting industries, sparking both panic and excitement, especially in the context of work,” Ardire explains. “Undoubtedly, AI will replace some jobs. Yet the potential for augmented human intelligence is immense. Healthcare is one of the major sectors that have thurstonchamber.com

In the mental health field, Ardire and his company see tremendous potential. “Until now, AI has only been used in mental healthcare to expedite data processing and analysis of patient demographics, medical history, and mental health profiles… SignalActionAI is creating a paradigm shift in the use of Explainable AI for Mental Healthcare by elevating Artificial Intelligence to Augmented Human Intelligence.”

To read more about his companies, events, presentations, and advisory work, visit www.ForceMultiplierSteveArdire.com.

The Firs Senior Living F or the last 34 years, it has been our purpose here at The Firs, to consistently exceed the quality, service and care expectations of those we serve here in Olympia. We are extremely grateful for the amazing residents we have.

Growing up in Washington and graduating from Gonzaga University, Art and Carolyn have enjoyed every bit of their time here in Washington. Before becoming residents at The Firs, both made careers as bankers in the area. They loved to travel every year especially to Europe with a total of 26 trips. When the day came and they decided that maintaining a large yard and house was getting to be too much, they decided to come take a look here at The Firs. Having now spent nearly two years at The Firs, Art and Carolyn are very pleased with where they are at. When asked why they decided to move, Art responded with “Why sit at home and be alone? You have companionship here”. This is one of the many reasons why residents enjoy living here. After all, Art says the biggest feature here is the staff and residents. At The Firs, part of MBK Senior Living, it is our principles and core values that set us apart. Our customer focus, our inspired staff and our dedication to financial responsibility drive our pursuit to be the senior living provider of choice in each market we serve. Find more information at: www.mbkseniorliving.com/senior-living/wa/ olympia/the-firs/

Thurston County Chamber VOICE

August 2020

Three Girls Media

G R E AT E S T H I T S O F T H E 6 0 ’ S , 7 0 ’ S . . . A N D S O M E 8 0 ’ S !

O LY M P I A | L A C E Y | T U M W A T E R

Olympia’s First Radio Station We offer world class marketing and custom quality content for small & mid-sized businesses. Services include social media management & ads, blogging, email marketing and much more. Contact us today for a complimentary consultation!

360-955-1410 • ThreeGirlsMedia.com

has a new home on your FM radio dial!

Stream online at KGYfm.com

We’re here to help you

Navigate the Way Forward

1970

2020

during challenging times. The Dispute Resolution Center offers a variety of resources to help your organization prevent conflict and navigate conflict when it occurs: • De-escalation skills for customer service staff • Group facilitation for work teams • Mediation for co-worker, employee-supervisor, vendor and client conflict • Customized training tailored to your needs All services are now available in an online environment.

Civic Harmony Starts Here

COUNTY COMMISSIONER:

A Different Kind of Election by Doug Mah, Doug Mah & Associates and the Thurston County Chamber’s Public Policy Advisor

ugust 4th is this year’s primary election date. In addition to the high-profile races for the U.S. Congress and statewide races for positions such as Governor, Secretary of State, and Lands Commissioner, we also have local County Commissioner races on the primary ballot. It is important to note that the elections for County Commissioners are a bit different than other races.

Image courtesy of Thurston County.

district the candidate seeks to represent. Because terms are staggered, this year voters in commissioner districts 1 and 2 have a commissioner race on their primary ballot. In addition, only voters living in district 1 will have district 1 candidates on their ballot and only voters living in district 2 will have district 2 candidates on their ballot. So far so good: voters in each district vote for their local representative to the County Commission.

Now it gets interesting… in the general election, all the voters in the county The State Constitution makes the threewill vote on all the County Commission member commission form of government races. Even voters in district 3 will vote the standard form of government unless a for commissioners representing districts county adopts a home rule charter. Thurston 1 and 2. This is different than most County, like most counties in Washington, is representative or district offices. For one of the 32 “non-charter” counties. example, voters in any given legislative district will vote for their 2 representatives, Non-charter counties are divided into out of a total of 98 representatives to three commissioner districts and each the State House of Representatives. district contains approximately one-third The voters will never vote for all 98 State of the population based on the census. Representatives from across the state. All Thurston County voters reside in one of three districts and county commission So you see… county commissioners are: candidates must live in the district they 1) nominated by voters in their district seek to represent. Now here is where the and then; 2) elected by voters in the full primary election gets tricky. county. In many ways, this reflects the commissions’ dual role as: 1) the legislative By law, county commission candidates must body and thereby representing the first be nominated by their district. This district; and 2) the executive body and nomination occurs in the primary election thereby representing the whole county. when the top two vote-getters in the This odd duality is also present in how primary election advance or are nominated we currently elect Commissioners to the to the general election. This nomination Port of Olympia and the Thurston County is conferred only by the voters within the Public Utilities District. Weird, huh? thurstonchamber.com

But this will all change when Thurston County reached 400,000 people. State laws were amended (SHB 2887 for you policy geeks) so that beginning in 2022, any non-charter county with a population of 400,000 or more, must increase the number of commissioners to five. In addition, the county shall have both district nominations and district elections. Someday Thurston County will reach a population of 400,000 and then we will no longer have countywide elections for commissioners. This assumes we don’t adopt a home rule charter – but that is a topic for another issue of the VOICE. All this is to underscore how important the primary election is for our community. The outcome of the primary election for county commission races determines who is on the ballot for the entire county to elect. Further, this year two of three County Commissioner positions are open meaning that the voters can significantly alter who is leading the single largest political jurisdiction in the County, as measured by population, budget, and authority, in the county. Traditionally, the primary election has lower voter turnout compared to the general election. This is an opportunity we cannot afford to miss, and we must improve turnout in the primary. And to be honest we need to improve turnout in general elections as well. Public policy is made by those that participate. Voting is the easiest way to participate in our system of democracy and governing. Vote!

Thurston County Chamber VOICE

August 2020

NOT ALL

HEROS

WEAR

CAPES.

Sometimes they wear suits.

Personalized service, great products, and competitive rates â&#x20AC;&#x201D; we think thatâ&#x20AC;&#x2122;s pretty epic. FIND OUT MORE AT

wabizbank.com

Serving All of Thurston County ECONOMIC DEVELOPMENT SUPPORT THROUGHOUT THURSTON COUNTY

1. Provided $70,000 for the renovation of the Historic Oddfellows

101

Building.

101

Olympia

2. Provided $75,000 to complete the Master plan for the SW

Washington Innovation & Business Park.

Lacey

3. Provided $10,000 for the installation of wider sidewalks,

bulb-outs and landscaping along Binghampton Street to build downtown character and enhance the setting for local and visiting shoppers.

510

Tumwater

4. Provided $20,000 to assist with the design and construction of

the community center.

5. Provided $15,000 to support investment in the Lacey Yelm

121

3 2 5

Tenino

507

Rainier

MakerSpace project.

6. In partnership with the City of Tumwater and U.S. Fish and

Wildlife, developed a Habitat Conversation Plan to provide long-term preservation and management of protected and endangered species.

7. In partnership with the Frank Family, Squaxin Island Tribe and

Salmon Defense, developed and maintains the Billy Frank Jr. Park and Trail to provide a historical and educational self-guided walking tour.

PORTOLYMPIA.COM 360.528.8000

1 507

Bucoda

Inquiries@PortOlympia.com

Specialty Medical Clinics Bounce Back from COVID-19 Impacts Olympia Orthopaedic Associates and Olympia Pediatric Dentistry are back to pre-COVID patient loads with many new safety measures in place.

by Alison Bailey

“I thought the kids would think it was kind of scary at first,” says Dr. VanCleave, “...but they just roll with it.”

thurstonchamber.com

When the COVID-19 pandemic swept the globe in mid-March, businesses across most industries shut down completely. Major medical facilities remained open, of course, but one sub-sector of this industry found itself in an interesting place. Specialty medical facilities had to cease elective procedures almost entirely but remained open to treat emergencies.

knew it was for the best in terms of the community’s health,” Ben says.

Ben and his team were able to implement a telemedicine system just one week into the shutdown. They continued to see follow up patients and even some new patients with telemedicine consultations. This ensured continuity of care and mental wellbeing for those patients “Elective surgeries represent a large part of whose conditions need regular check ins. our practice,” explains Ben Shah, CEO at Olympia Orthopaedic Associates (OOA). The governor lifted the ban on elective “Over those couple months, we were down procedures on May 18 and the team at to 20 to 25 percent of our volume.” They OOA was ready to reopen that day. They only saw trauma cases and urgent fractures had already made plans to comply with all and injuries that would cause long term of the Center for Disease Control’s new negative impacts to the patient’s health if safety guidelines. If you visit OOA today, they had waited for treatment. expect to check in for your appointment by phone and wait to be called in. All All of OOA’s staff members, including patients must wear a face covering. Upon Ben, went on standby. They were called arrival, staff will take your temperature and in to work only when they were needed. ask several questions about your current The majority of the team collected health before taking you directly to an unemployment during that time. “It was exam room. Any necessary paperwork can a very trying time financially, but we now be done online ahead of time. Thurston County Chamber VOICE

August 2020

WELCOME JACKLYN JENNESS! Jacklyn is a native Olympian with several years experience in property management.

Are you interested in growing your business? It’s a great time to upgrade from your starter accounting software or legacy platform! FOURA unifies your company’s core business processes in one simple, easy to use and secure Business Management Solution.

We provide our customers the tools and guidance needed to be more effective, so you can refocus on your priorities.

Value At A Glance Jacklyn Jenness

RESIDENTIAL PROPERTY MANAGER & LEASING AGENT F U L L S E RV I C E P R O P E RT Y M A N A G E M E N T L E A S E A N D S A L E S S E RV I C E S

360-943-8060

August 2020

RANTS-GROUP.com

Thurston County Chamber VOICE

844.551.0674 www.fourasoft.com

thurstonchamber.com

Staff at OOA is ready to welcome you at treatment centers around the South Sound.

Even if you can’t see their smiles, the Olympia Orthopaedic Associates team is happy to be open and caring for their patients again.

Olympia Pediatric Dentistry had a similar experience. “We were closed down for ten weeks,” says the clinic’s owner, Dr. Andrea VanCleave. Like OOA, they were able to keep staff on standby for emergency dental procedures, but telemedicine visits were not an option due to the face-to-face nature of their work. Andrea and her team were also able to reopen their office in mid-May. They have implemented a number of operational changes similar to those of OOA, such as checking patients in over the phone from their vehicles to keep the waiting room closed. All staff members involved in direct patient care wear a full-body covering in addition to an N-95 mask, a surgical mask, and a face shield. “I thought the kids would think it was kind of scary at first, but they just roll with it,” Andrea explains. “They are often excited for the outing, I think, and it seems like the kids don’t even notice that we’re wearing all this extra stuff.” They don’t even seem to mind the diluted hydrogen peroxide solution they have to swish with before their exams. Andrea and Ben commend their medical professionals’ teams for being adaptable and resilient in the face of what may be the most challenging experience our community has ever faced. thurstonchamber.com

As specialty medical providers, they are in a unique position in the business and medical communities. They are both dedicated to serving the longterm health of anyone who needs their services.

“We’re doing everything we can to do our part to make sure everyone stays safe,” says Dr. Andrea VanCleave.

“We’re doing everything we can to do our part to make sure everyone stays safe. We want to continue to see our patients and take care of their dental needs,” Andrea says. Olympia Pediatric Dentistry is currently accepting new patients up to the age of 18. Visit olypd.com to schedule an appointment. “This has taken a huge toll on our community from a health perspective as well as a business and economic perspective,” Ben says. “I think we all have to do our part and I’m proud of our company and the part that we’ve played.” Olympia Orthopaedic Associates is always accepting new patients in need of musculoskeletal care. Visit olyortho.com to learn more about their offerings. Thurston County Chamber VOICE

August 2020

Health Care and Dental Industries Hit Hard by COVID-19 but Rebounding In the early days of the COVID-19 pandemic, non-emergent healthcare was one of the first services to go. Ironically, while medical workers were on the front lines of battling the virus, overall patient volume decreased dramatically. According to a Crowe RCA Benchmarking analysis, by May 5, hospital revenue nationwide was dropping by an average of $1.4 billion per day. by Heidi Smith In Washington State, both the medical and dental industries have felt that impact. According to Paul Wilkinson, Interim Chief Executive of Providence Southwest Washington Service Area, all Providence ministries and affiliates postponed non-emergent or elective surgeries to conserve personal protective equipment (PPE), ICU beds and ventilators as well as to protect those who are immunocompromised from the risk of exposure. “Like all healthcare systems across the U.S, we’ve faced increased costs and significant decreases in regular revenue,” says Wilkinson. Within the dental industry, volumes remain lower than average, even though nonurgent procedures are now allowed. “There

August 2020

was a definite chilling effect on patients, even those seeking urgent care during the early days,” says Washington State Dental Association Executive Director Bracken Killpack. “We had essentially two months where there was no dental care being performed. For general dentists during the shutdown, patient volume was probably five to ten percent of what they would typically do. Now volumes are somewhat closer to what they were pre-COVID, but there is a subset of the population who will not seek care at this time because they’re concerned.”

it became something that needed a crown and potentially a root canal.” The same is true of routine and even emergency medical services. “Patient volumes plummeted,” Wilkinson says. “People were not utilizing the emergency services as they had in the past. We saw patients in emergent situations delaying their care and making their emergent health situations even more serious.”

Fewer patients meant less staff were needed and layoffs followed. Nationwide, dental Unfortunately, not seeking treatment offices lost over half a million jobs in one often compounds issues that may begin as month, while physician offices lost another relatively minor. “I’ve heard several examples quarter of a million. Within Washington of patients who started with something State, dental assistants ranked high among routine and waited,” says Killpack, “and then those seeking unemployment benefits.

Thurston County Chamber VOICE

thurstonchamber.com

“The impact of COVID has changed everything we traditionally thought about the infrastructure of healthcare.” says Matthews.

“Universal precautions and infection control have been a priority for dental offices for decades,” Killpack notes. “We’re always following infection control protocols and enhancements. I’m completely confident about the safety of dental offices.”

“We saw a lot of layoffs, but many of those people came back almost immediately once offices were able to open again,” says Killpack. “The dental industry is perhaps more resilient than some other sectors, but I definitely wouldn’t say things are back to normal.”

PSW’s Care Management and Utilization Management teams conducted personal calls to identified high-risk patients to ensure they had access to resources for food, medication and transportation; and making arrangements if they did not.

While many independent practices saw Melanie Matthews, Chief Executive Officer an initial drop of more than 30 percent of Physicians of SW Washington (PSW), in their practice volumes, most have a population health company based in regained their footing as patient visits Olympia, WA, said, “The impact of COVID have been increasing, said Matthews. has changed everything we traditionally Telehealth remains a reliable option and, thought about the infrastructure of in some instances, still the only choice for healthcare. It’s forcing us to escalate patients to see their health care provider. technology via telehealth options, think out-of-the-box in reaching patients to Wilkinson believes that the healthcare ensure care is not interrupted and how industry will rebound, but the way services health plans can help lead the way to a are delivered will look different than it new, altered future.” did before COVID. “The pandemic has changed the way health care organizations To support independent physicians, many operate,” he explains. “We adapted and who were unable to acquire volumes found new ways to work. Many non-clinical needed, PSW was able to serve as a caregivers were asked to work from home, resource and distributor of Personal and we found new ways to support our Protective Equipment (PPE), including bedside caregivers and the community. gowns, masks and face shields. To support We began seeing more patients via communication, PSW established telemedicine in our Providence Medical communication channels to disseminate Group Clinics.” At the Hawks Prairie Clinic, important information on telehealth, codrive-through COVID-19 sample collection pay changes and opportunities to ease began on March 20, and the site has been financial burdens. seeing approximately 200 patients per day. thurstonchamber.com

Dental offices have adapted by staggering patient visit times and having patients remain in their cars rather than sit in waiting rooms. However, the changes are minor, according to Killpack. “Universal precautions and infection control have been a priority for dental offices for decades,” he notes. “We’re always following infection control protocols and enhancements. I’m completely confident about the safety of dental offices.” That’s a message he hopes patients will hear, mainly as pandemicrelated stress manifests in increased incidences of cracked teeth and TMJ (Temporomandibular joint dysfunction). “Oral health is integral to overall health, and one of the ways you can keep your mouth healthy is routine care,” says Killpack. “Anything we can do to encourage people to stay on top of their preventative care is incredibly important at this time in particular.” Wilkinson echoes that sentiment saying, “Our doctors, emergency departments, urgent cares, and other clinics are still here, virtually and in-person, to address your medical needs. Please don’t wait to get the care you need. Maintaining your health now is just as important as ever.”

Thurston County Chamber VOICE

August 2020

Caught In The Lens Thurston County Businesses are back to work! Enjoy this special â&#x20AC;&#x153;Tying Our Community Back Togetherâ&#x20AC;? edition of Caught In the Lens! For more photos, follow the Thurston County Chamber on Facebook at www.facebook.com/ThurstonCountyChamber

HONORING

Health Care Champions

et’s face it, healthcare workers are amazing. Over the last several months in particular, they’ve faced enormous challenges and have been making incredible sacrifices to keep patients and communities safe. Health care workers have shown dedication, compassion and tenacity in the face of a crisis and have provided tireless, around the clock service. Federal CDC statistics show that “Health care is the fastest-growing sector of the U.S. economy, employing over 18 million workers.” But as populations age, more and more workers are needed. According to the US Bureau of Labor Statistics, in 2017 alone “The healthcare industry has

by Doria Maselli

added an average of 24,000 jobs each month. That’s vigorous growth in any industry. While healthcare job growth will ebb and flow in the future, the trajectory of growth has been consistently upward.” The Thurston Chamber partnered with the non-profit Thurston-Mason County Medical Society to honor some of our region’s hardworking health care workers. “This is a way to recognize professionals in our community’s largest industry,” says Thurston County Chamber President and CEO David Schaffert, “To honor those who already work so hard and have gone above and beyond the call of duty during the current public health crisis.”

The Thurston County Chamber was created in 1874 and the Thurston-Mason Medical Society in 1889. Over their long history, they’ve focused on forging partnerships, providing leadership, and offering networking opportunities in and around the region. We all rely on healthcare. The National Center for Health Statistics reports that 85% of adults and 93% of children had contact with a health care professional in the last year alone. Take a minute to thank a caregiver in your life and honor those who have responded to recent challenging times with patience, grace and dedication to the communities they serve.

Due to restrictions on events, this year we are honoring our Champions by sharing a video interview! Please visit thurstonchamber.com to view.

This year’s 2020 Health Care Champion Honorees: INNOVATION IN RURAL MEDICINE

PROFESSIONAL LEADERSHIP

Beau Bakken

Dr. Stephen Snow

DISTINGUISHED SERVICE AWARD

Dr. Diana Yu COMMUNITY IMPACT AWARD

Sandy Adams

LIFETIME ACHIEVEMENT DISTINGUISHED SERVICE AWARD

Dr. Bill Gavin Dr. Daniel Stein

Thank You Sponsors

Port of Olympia

Puget Sound Energy

Saint Martin's University

FORMA Construction Company

Wells Fargo Community Bank

Lucky Eagle Casino and Hotel

Little Creek Casino & Resort

Olympia Orthopaedic Associates, PLLC

Washington Business Bank

TwinStar Credit Union - Corporate Office

Thank You!

South Sound Behavioral Hospital

PLATINUM

DIAMOND

Caliber Home Loans

1st Security Bank Home Lending

Hooper Financial Services

American Workforce Group

Charter College

Olympia Furniture Company

Great Wolf Lodge

Venables Pest Management

Hometown Property Management, Inc.

Nisqually Red Wind Casino

Columbia Bank - Downtown

The Creative Office

Community Youth Services

Mills & Mills Funeral Home

GHB Insurance, Inc.

GOLD

SILVER

PO BOX 1427 Olympia, WA 98507-1427

S E P T E M B E R

T H U R S T O N

2 0 2 0

C O U N T Y

C H A M B E R

Sequoia’s Treehouse Farm & Forest Learning Make the Case for Taking Childcare Outdoors Thurston County Higher Education In A Season of Change A Successful Economy Depends On Childcare We Can Afford Don’t Ignore Those Census Workers

GROWING A PROSPEROUS ECONOMY & VIBRANT COMMUNITY

TELL EVERYONE! RE-OPENING IS STRESSFUL! LUCKILY, PRINT NW IS HERE TO HELP GET THE WORD OUT WITH POSTCARD ANNOUNCEMENTS. 4" x 6"

6” x 9”

6” x 11”

POSTCARD ANNOUNCEMENTS!

100lb. Gloss cover postcards offered in 3 different sizes,1-hour of design prep, postage, & lastly, sent directly to your mailing list! Custom orders as low as 38¢ a piece!

Kevin Harris 6528 Capitol Blvd SE, Suite D Tumwater, WA 98501

(360) 549-6431 kevinh@printnw.net

REUNITE THE TEAM

BY HARNESSING THE POWER OF THE TSHIRT DID YOU KNOW?

Physical distancing measures have played a significant role in workplace morale, with many employees reporting an increase of feeling disconnected from their peers. Print NW has the answer to boosting interpersonal relations without disobeying social distancing requirements.

CUSTOMIZE ME!

Add your company logo or create your very own design! High quality, soft cotton tee with tear-away label for ultimate comfort. Modern fit with comprehensive sizing ranging from XS to 4XL. Custom orders as low as $11.69!

are Weare We

Stronger Toget her

September 2020 THURSTON COUNTY CHAMBER VOICE MAGAZINE

Due to the fluid nature of the COVID-19 crisis, please visit ThurstonChamber.com and click on the Events Calendar for the latest information regarding Chamber events.

In This Issue... A Successful Economy Depends on Affordable Childcare p. 7 Remote operations are exposing the difficulties of balancing fulltime parenting with full-time work.

Sequoia’s Treehouse p. 13 Sequoia’s unique farm and forest learning makes the case for taking childcare outdoors.

A Change of Seasons for Thurston Higher Ed p. 16 Regional colleges and universities develop their plans to welcome students back in a safe way.