24FB Policy Manual - Stadium Club West

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DEAR TIGER ATHLETIC FOUNDATION DONOR,

On behalf of the Tiger Athletic Foundation, we are excited to welcome you as we celebrate 100 Years of Tiger Stadium. The 2024 season brings us a seven-game home schedule with a range of notable matchups, including the centennial celebration against Ole Miss, Alabama and Oklahoma’s first trip to Death Valley.

As a TAF premium seat holder, your generosity is vital to LSU Athletics’ success. Your support helps us to provide life-changing opportunities for our student-athletes and create championship performances. Your impact is critical in ensuring student-athletes, coaches and staff have the essential resources to succeed in competition, in the classroom and in life.

To ensure you have the best experience this season, we have carefully crafted guidelines and policies for our premium seating ticket holders. These policies are in place to ensure we provide the best experience possible for all. Please review the enclosed manual for the 2024 season.

We are grateful for your continued investment in LSU Athletics. Thank you for your continued support, and we look forward to seeing you in Death Valley this fall!

Geaux Tigers!

Matthew Savoy

Director of Premium Seating Office (225) 578-0566 matthews@lsutaf.org

Morgan Sliger

Premium Seating Intern scwest@lsutaf.org

Ross Viltz

Vice President of Premium Seating rossv@lsutaf.org

Hospitality Team Members

Our team members are here to provide you and your guests with an experience unlike any other. As a team, they are responsible for the proper servicing of the club, greeting our guests with a warm smile, monitoring entry, and providing service with a bit of lagniappe. Should you need assistance on gameday, please find the nearest team member.

STADIUM CLUB WEST

AMENITIES

Welcome to Death Valley!

With over 102,000 fans in the stadium, there is nothing like the premium experience that the Stadium Club West has to offer. Featuring an exclusive entrance, high speed elevator access, and air conditioned dining and lounge areas, you can enjoy your Fighting Tigers with catered meals and full bar service like no one else.

2024 SCHEDULE

SEPTEMBER

1 vs. USC

7 Nicholls

14 at South Carolina

21 UCLA

28 South Alabama

OCTOBER

12 Ole Miss

19 at Arkansas

26 at Texas A&M

NOVEMBER

9 Alabama

16 at Florida

23 Vanderbilt

30 Oklahoma

DATES & TIMES OF INTEREST

GAMEDAY TIMELINE subject to change

PRIOR TO KICKOFF

6 HOURS Ticket Office Opens

5 HOURS

PMAC Opens to the Public

ADA Shuttles Operational

Tiger One Village at the PMAC Opens

3 HOURS Premium Gates Open

2 HOURS, 30 MIN Victory Hill Parade Begins

2 HOURS All Gates Open

1 HOUR, 50 MIN Golden Band from Tigerland PMAC Performance

17 MINUTES Golden Band from Tigerland Pregame Show

14 MINUTES Alma Mater and National Anthem

4 MINUTES LSU Football Takes the Field

3 MINUTES Opponent Takes the Field

KICKOFF

1 HOUR AFTER CONCLUSION OF GAME: Club and Suite Levels Close

The LSU Athletics Ticket Office is open on home football game days beginning at 8:00 AM for games that kickoff at or before 2:30 PM, and six hours prior to kickoff for games that kickoff after 2:30 PM. For games that kickoff prior to 2:30 PM, all times are subject to change and will follow the timeline set forth by LSU Athletic Operations.

LIVE GAMEDAY SUPPORT

LSU Athletics offers live customer support and response on game days – please share your game day concerns and issues with the Tiger Stadium Command Center.

CALL (225) 578-4085 / OR / TEXT “LSU” <SPACE> ISSUE & LOCATION TO 69050.

The LSU Guest Services Phone Line and the LSU Text Service is for security and fan issues only. If you see something, say something! You are encouraged to report unruly patrons and/or any activity in violation of LSU Fan Code of Conduct. LSU Athletics is committed to providing a safe, secure, and enjoyable atmosphere.

LSU GUEST SERVICES (225) 578-4085

FAN SERVICES GAME INFORMATION

Internet & Mobile Apps

The Official Website of LSU Athletics is LSUsports.net. Fans can purchase tickets, get official news and information about all varsity athletics teams, and celebrate the history and traditions of the LSU Athletics Department. Listen to radio broadcasts at LSUsports.net/live and follow live scoring at LSUstats.com. Fans are encouraged to download official apps at LSUsports.net/apps, and follow social media accounts at LSUsports.net/connect. Want to learn more about Tiger Athletic Foundation? Visit us at LSUTAF.org.

Lost & Found

For information on items lost in the Stadium Club West, please contact us at (225) 578-0566.

Lost or Stolen Tickets

For information on lost or stolen tickets, contact the LSU Athletic Ticket Office at (225) 578-2184.

Lost/Missing Persons & Mike’s Tiger Tags

Please find the nearest team member or law enforcement – they will stay with you until the missing person is found. Mike’s Tiger Tags are available at the information desks for fans to give to children or those individuals with special needs.

Medical & First Aid

First-aid stations are located throughout the stadium. The first aid station in the Stadium Club West is located on the north end of Level 200. If you need assistance, find the nearest first aid station, law enforcement officer or team member. Each station has trained first responders to provide assistance. Advanced emergency medical support will also be available throughout the game in the stadium trauma center. If necessary, call 911.

LSU and TAF make no guarantee, warranties, or other assurances with respect to response times, the availability of personnel services or the quality of appropriateness of first-aid services rendered. TAF shall not be responsible of any personal injury, loss or damage of any kind resulting from or arising out of, or related in any way, to the availablity of first-aid volunteers or the care rendered by first-aid volunteers or other personnel.

Medical Needs/Equipment

LSU Athletics recognizes that some fans may have a need to bring special items with them so they may enjoy the game. Medical necessary items will be allowed following proper inspection at specified stadium gates. Guests entering the stadium with needs for medical bag exceptions must enter through Gate 10 or the medical bag check gate located at the southwest corner of the stadium. For any questions, please call LSU Athletics Guest Services at (225) 5784085.

SportShop

The LSU SportShop next to Mike the Tiger’s Habitat is open daily, including home game days. You can find satellite locations inside Tiger Stadium, including a pop-up shop on Level 200 near section 204 in the Stadium Club West (closes after the third quarter). Fans away from campus can order from the Official Online Store, LSUshop.net.

Game Programs & Rosters

Programs are available for free outside of Tiger Stadium beginning three hours prior to kickoff and will be available inside of Tiger Stadium at Guest Services Kiosks. Additionally, programs are available for free at the LSU SportShop, including the pop-up shop located on Level 200.

TICKETS

The LSU Athletics Ticket Office is located on the first floor of the LSU Athletic Administration Building. The Athletic Administration Building is on the corner of Nicholson Drive and North Stadium Drive, in the west parking lot of Tiger Stadium (Lot 101). The LSU Athletics Ticket Office is open from 9:00 AM to 5:00 PM CT, Monday-Friday, except on university-observed holidays. The Ticket Office is open on football game days beginning at 8:00 AM for games that kickoff at or before 2:30 PM, and six hours prior to kickoff for games that kickoff after 2:30 PM, and closes at halftime.

Tradition Fund Tickets

Approximatley 45,000 football season tickets require a contribution to LSU’s Tradition Fund for the right to purchase those tickets. Invoices from the Tradition Fund Contribution are emailed in Jaunary of each year. Tradition Fund Contributions are billed with season ticket renewal invoices in January each year and are usually due by March 1.

Tiger Athletic Foundation Tickets

A limited amount of season tickets require contributions to the Tiger Athletic Foundation. TAF ticket contributions are due by March 1 and share the same deadlines and application procedures as Tradition Fund tickets.

New Season Tickets

Any unsold season tickets will go on sale to the public in December. A season ticket request list will also be available in the fall and usually closes on March 1. To register for the request list, please visit LSUtix.net. All tickets are issued based on LSU Philanthropic Priority Point ranking as of March 31.

Season Ticket Renewals

Season ticket renewals for football are available in January each year and are usually due by March 1. If you have not received a renewal by mid-February, please call the LSU Athletics Ticket Office. Full payment is due due to the ticket office by the deadline date on the renewal form.

Ticket Resale On Site

Tickets may not be resold in the immediate vicinity of Tiger Stadium. The immediate vicinity of the stadium is defined as the area bordered by Nicholson Drive on the west, North Stadium Drive on the north, South Stadium Drive on the south and Field House Drive on the east.

Ticket Resale Policy

LSU Athletics tickets are revocable licenses and LSU may revoke tickets for any reason, at the University’s discretion. These ticket licenses do not confer any property right to the ticket holder. Ticket holders are advised that LSU and TAF may cancel or revoke tickets for certain conduct including, but not limited to, the following:

• The resale of, or attempted resale of, tickets in violation of Louisiana law or contrary to terms of premium seating contracts;

• Any form of fraudulent activity or violations of rules and regulations;

• The purchase of tickets for the purpose and intent of reselling the tickets on the secondary market; and

• Use of tickets for sweepstakes, contests, and/or promotions without the prior written consent from LSU and/or TAF.

SeatGeek Ticket Marketplace

LSUsports.net/marketplace

SeatGeek is the Official Ticket Marketplace of LSU Athletics, which means all tickets for upcoming games that are bought and sold on SeatGeek are trusted and verified. With seamless integration, a 100% Buyer Guarantee and tolls to ensure you’re buying and selling your tickets at the right price, SeatGeek is the only destination where transactions are fully verified and supported by LSU Athletics. Not all tickets are eligible for resale on SeatGeek or other sites and the sale of premium seating tickets (club and suite tickets) are subject to additional contractual restrictions and policies.

Can’t Make A Game?

LSUsports.net/forward

Use LSU’s free electronic Ticket Forwarding to share your tickets with a friend of your choice. It’s easy, fast, safe, and best of all you can do it without leaving your house.

STADIUM CLUB WEST

STADIUM CLUB WEST

ADMISSION & PROCEDURES

All club members must advise their guests of these policies to ensure the integrity and exclusivity of the Stadium Club West.

Entrance

All Stadium Club West patrons may use the exclusive entrances located between Gates 3 and 4. For games with a kickoff at or after 2:30 PM, these private entry lanes will open three hours prior to kickoff. For games with a kickoff prior to 2:30 PM, LSU Event Management will determine the opening time.

Elevators

The elevators to access Stadium Club West are located in the center of the west side of Tiger Stadium. These elevators are for the exclusive use of Stadium Club West patrons and those traveling to the Press Area.

Tickets

All guests, regardless of age, must have a game ticket for admission. Tickets will be scanned by stadium personnel upon entering the gates. Tickets will be validated again prior to guests entering the elevator lobby. Per regulations set forth by the SEC, no re-entry will be permitted without a new, un-validated ticket. Team members and security personnel will be positioned at all entry points to check for proper credentials.

Access

Stadium Club West patrons can move freely between the Club levels by way of the elevators or the interior staircases in the Level 100 Atriums. All other staircases are for emergency use only or for postgame exiting.

Post Game Exiting

At the conclusion of the game, Stadium Club West patrons may exit the facility via the elevators or staircases. To expedite the process, specific elevators will be dedicated to each of the three levels.

ADA PROVISIONS STADIUM CLUB WEST

The Stadium Club West is wheelchair accessible and equipped with appropriate accommodations in the restrooms.

Requests for ADA seating must be received one week prior to the game. ADA Seating is only available for members that have purchased ADA accessible chairs. Please note wheelchairs should not block passageways, doors, or stairwells at any time. Chairs are not allowed to be parked behind the last row of stadium seats.

Free ADA Parking

Free ADA Parking is located at Lot 406 on Gourrier Ave. There are a limited number of spaces available. This area is available on a first come, first served basis on gameday. The lot is accessible by presenting a valid state issued ADA parking permit and/ or valid driver’s license to the traffic officers on site. A shuttle is provided to and from Tiger Stadium.

The shuttle pickup location will be in Lot 406. The drop off location will be in Lot 101 and the post-game pick up location will be in front of Nicholson Gateway. Shuttles will be available throughout the game until approximatley 90 Minutes post-Game for return service to Lot 406.

Paid ADA Parking

Persons interested in purchasing a reserved parking permit can register for the request list at LSUtix.net. Contact the LSU Athletics Ticket Office at (225) 578-2184 for more information.

All other questions or requests regarding accessibility should be directed to the Stadium Club West Director at (225) 578-0566.

BEVERAGE

Tiger Stadium Alcohol Policy

Guests must be 21 years of age or older to purchase and consume an alcoholic beverage. All guests are required to show a valid ID to purchase alcohol. All beverages must be served in opaque cups. Bars and beer kiosks will close at the conclusion of the third quarter. The possession or consumption of alcohol not sold in the venue is expressly prohibited. Violation of these rules or disruptive/ disorderly conduct will result in removal from the stadium. Beverage service personnel adhere to city-parish and state law and retain the right to refuse service to anyone at anytime.

Club Specific Rules & Guidelines

After presenting a valid ID, guests will receive an infrared stamp. This stamp is required to purchase and consume alcohol during the game. No more than four alcoholic beverages may be purchased per transaction. Double pours are not allowed.

Payment

MasterCard, Visa, American Express, and Stadium Club Cards will be accepted at all bars and beer kiosks. We do not accept cash at our bars or beer kiosks. However, we will accept cash at our information desks in exchange for a pre-loaded Stadium Club Card. No transaction will require a signature. No split transactions will be performed. Receipts are not available on gamedays, but may be requested via the Stadium Club West Director at (225) 578-0566.

Club Cards

Club Cards may be used at all bars and beer kiosks. Club Cards must be purchased from the information desk. Club Cards may be valued at $25, $50, and $100. Club Cards can be used during home football games or until the balance on the card is zero. Club Cards can not be re-loaded. A new Club Card will need to be purchased once the value of the card is depleted. Balances left on Club Cards will not be refunded until after the season. Cards, along with redemption application, must be returned to Tiger Athletic Foundation before January 10, 2025. To request a redemption application, please call (225) 578-4823.

Alcohol-Related Code of Conduct

Stadium personnel and law enforcement agencies will monitor fan behavior. Ejection without refund or refusal of sale or consumption of alcohol could result for reasons including, but not limited to, the following:

• Unruly, disruptive or illegal behavior;

• Giving alcoholic beverages to a minor;

• Public intoxication or impairment;

• Abusive or offensive language or gestures;

• Throwing of any objects;

• Failure to follow stadium and/or law enforcement personnel instruction; and

• Any other conduct deemed inappropriate by stadium personnel or law enforcement.

STADIUM CLUB WEST

DINING FEATURES

Catering

Members and guests can enjoy complimentary buffet-style food options during each game including appetizers, entrées, desserts, game day snacks, and beverages. Beverage stations and food stations are located on all club levels. Featured items will be available through halftime and gameday favorite items will remain until the end of the game. Soft drinks, water, iced tea and coffee will be provided for selfservice throughout the game. The main entrée selections are available on Level 100 in both Dining Atriums and feature four unique offerings, including a themed option and corresponding appetizers. Fans can find additional dining and beverage offerings in various areas throughout the Stadium Club West. A buffet with entrée selections is also served on Level 300.

Dining Areas & Atriums

We kindly ask that you please be courteous of other guests waiting to use the dining tables as they are intended for dining purposes only.

Staff Services

Catering staff will be available throughout the game to provide food and beverage servicing. Members are asked to please dispose of their trash. Janitorial staff will be on hand to assist with cleaning tables.

Dietary Accommodations

If you have dietary restrictions, please contact the Stadium Club West Director at (225) 578-0566 so that we may try to accommodate your needs.

TIGER STADIUM

A SAFE & FAN FRIENDLY ENVIRONMENT

Prohibited Items

• Animals of any kind except documented service animals

• Artificial noise makers – violators subject to ejection & loss of ticket privileges

• Backpacks of any variety – including drawstring & synch bags

• All bags & purses that do not meet the approved guidelines

• Containers of any kind – coolers, ice chests, bottles, cans, cups, flasks, etc.

• Food & beverages brought from outside the stadium

• Oversized Stadium Seats (no pockets/zippers/compartments & no wider than 16”) or objects that may impede on the comfort & safety of others (portable heaters, mini fans, etc.)

• Projectiles of any variety – banners, flags, poles, brooms, etc. (small handheld signs are subject to approval by LSU Administration)

• Video recording devices & equipment (including stands)

• Weapons of any variety – firearms, knives, pocket knives, multi-function tools, etc. If an item is confiscated, it will not be returned.

Tiger Stadium Policies Clear Bags Only

• Only clear tote bags measuring smaller than 12” x 6” x 12” & 1-gallon clear plastic freezer bags are permissible following inspection.

• Clear and non-clear handheld clutches/ wristlets measuring smaller than 4.5” X 6.5” (approximately the size of a person’s hand) are also permissible

• Fans cannot store prohibited bags and items near stadium entrances

• All unattended items will be removed and discarded

Inspection

All persons & items entering are subject to inspection .

Re-Entry

No Re-Entry. Anyone leaving the stadium must have a new, unused ticket to re-enter.

Tobacco use

Smoking & use of all tobacco products (cigarettes, e-cigarettes, cigars, pipes, smokeless tobacco, snuff, chewing tobacco, etc.) is prohibited everywhere on campus.

All policies and enforcement are subject to the discretion of LSU Event Management.

Commercial and Political Activity

As a private, nonprofit, 501(c)(3) corporation, TAF must limit the use of its property for commercial and political purposes. Please note that commercial, nonprofit and political activities including the solicitation of signatures for petitions, distribution of commercial or campaign materials and the placement or display of commercial or political signage in public areas associated with Tiger Den Suites and the Stadium Club (including entrance ways, lobbies, common areas, elevators, exterior doors and stadium seating areas), are prohibited.

We ask you to remember that our premium seating guests are in attendance to enjoy the company of their friends and family in the unique atmosphere that Tiger Stadium offers. Premium seating ticket holders are of course free to invite government officials and candidates for office as their guests, but please be considerate and remember that most of our guests are in attendance to watch the game.

STADIUM CLUB WEST

RULES & REGULATIONS

In order to maintain a pleasant environment for all members and guests, please remember the following guidelines. Members not adhering to rules and regulations may be addressed by stadium personnel.

• The Stadium Club West patrons’ rights are subject to the Terms and Conditions, as stated in the Stadium Club West Seating Contract, and the Rules and Regulations which may be supplemented and amended without prior notice.

• Stadium Club West patrons agree not to damage, deface, or remove any Stadium Club West property.

• The Stadium Club West may not be used for any unlawful purpose. Stadium Club West privileges may be revoked, suspended or conditioned in the event that the member or the members’ guests engage in activity which is illegal or in the judgment of the Tiger Athletic Foundation’s Executive Committee is detrimental to LSU, Tiger Athletic Foundation or its members.

• Stadium Club West may not be used for overnight accommodations.

• All Stadium Club West members are requested to respect the rights of other members and ensure that all activities conducted are done so in a thoughtful and courteous manner.

• NCAA rules prohibit the presence of “prospects” or enrolled student-athletes in the University’s premium seating areas (i.e. Tiger Den Suites, Stadium Club West, and Stadium Club South) or press box during a football game. Should you have any questions about whether an individual may be a prospect, please contact the LSU Compliance Office at (225) 578-4100.

• Stadium Club West patrons shall obey all directives of TAF, LSU, law enforcement and security personnel with respect to conduct occurring in the Stadium Club West.

• Stadium Club West patrons are responsible for the behavior of minors using tickets to attend games. Children should be chaperoned at all times and are not allowed to roam around the Stadium Club West without supervision. We are concerned about the safety of all Club guests, especially children. Unacceptable behavior such as running, jumping or climbing on furniture, throwing balls, or any other behavior that is disrespectful to other fans and/ or Stadium Club West property is not permitted.

• Stadium Club West members are responsible for the actions and behaviors of their guests. A guest’s failure to adhere to any of the rules and regulations outlined in the Stadium Club West Policy Manual can affect the member’s rights including their good standing as a TAF Member.

• Stadium Club West members are required to familiarize themselves and their guests with all the rules and regulations, policies and procedures applicable and to ensure that their guests comply with all applicable laws, rules, regulations, orders, policies, and procedures.

• TAF and LSU are not responsible for personal items left in the Stadium Club.

• The above rules and regulations are subject to alterations based on requirements and policies established by LSU, the SEC, and NCAA.

“FIGHT FOR LSU” (LSU FIGHT SONG)

Like Knights of old, Let’s fight to hold The glory of the Purple Gold. Let’s carry through, Let’s die or do To win the game for dear old LSU. Keep trying for that high score; Come on and fight, We want some more, some more. Come on you Tigers, Fight! Fight! Fight! for dear old L-S-U. RAH!

“TIGER RAG” (HOLD THAT TIGER)

Long ago, way down in the jungle

Someone got an inspiration for a tune, And that jingle brought from the jungle Became famous mighty soon. Thrills and chills it sends thru you! Hot! so hot, it burns you too!

Tho’ it’s just the growl of the tiger It was written in a syncopated way, More and more they howl for the ‘Tiger’ Ev’ry where you go today

They’re shoutin’

Where’s that Tiger! Where’s that Tiger! Where’s that Tiger! Where’s that Tiger! Hold that Tiger! Hold that Tiger! Hold that Tiger!

“TOUCHDOWN FOR LSU”

LSU ALMA MATER

Where stately oaks and broad magnolias shade inspiring halls, There stands our dear Alma Mater who to us recalls Fond memories that waken in our hearts a tender glow, And make us happy for the love that we have learned to know.

All hail to thee our Alma Mater, molder of mankind, May greater glory, love unending be forever thine.

Our worth in life will be thy worth we pray to keep it true, And thy spirit dwell in us forever…L-S-U.

“HEY

FIGHTING TIGERS”

Hey, Fightin’ Tigers, Fight all the way Play Fightin’ Tigers, win the game today. You’ve got the know how, you’re doing fine, Hang on to the ball as you hit the wall And smash right through the line You’ve got to go for a touchdown Run up the score.

(Adapted from the original composition ‘Hey, Look Me Over’ from the Broadway production ‘Wildcat’.) LSU SONGS

Tigers! Tigers! They’ve come to town, They fight! They fight! Call a first down, Just look them over, and how they can go, Smashing the line with runs and passes high and low.

Touchdown! Touchdown! It’s Tigers’ score. Give them hell and a little bit more. Come on you Tigers, Fight them, you Tigers, Touchdown for LSU. Rah! U. Rah!

Make Mike the Tiger stand right up and roar. ROAR!

Give it all of your might as you fight tonight and keep the goal in view.

Victory for L-S-U!

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