4 Best Practices to Make Pizza Delivery an Efficient Process
Due to the skyrocketing popularity of pizzas, you cannot sidestep them from any food business. If you decide to open a food business, you probably prefer establishing a pizza house or add pizza to the menu anyway. And for a pizza business, the delivery system is an inevitable segment because many people in houses and offices seek pizza deliveries. Apparently, it may look like an easy task to note the orders and drop them accordingly, but it is not. There is a lot of hectic and chaotic work that pizza houses have to do to bring a smile on their customers’ faces. For small or medium pizza houses, looking for some methods to boost up their delivery mechanism should definitely go through the techniques mentioned below:
Set Up A Proper Point Of Sale(POS) The point of sale is the location in your restaurant that takes orders and offers takeaways. You must have a full-fledge Point of sale at your restaurant. By a full-fledge, it does not mean ornamentation, though it can be a supplementary addition. In fact, it means that it should be in well shape and order to receive calls and hears orders. It must be at the opposite edge of the restaurant to keep both segments of the business separate and efficiently working. I visited a pizza house, probably the best takeaway in Stockport, which provided different zones and transits for eating on location and takeaway. Remember, the call attendees must be polite, friendly, and patient to customers. Do not let go of any chance to advertise yourself along with the delivery. You can give away pamphlets and official cards with every delivery.
Create An Order App Today, the most convenient and feasible way of ordering pizza or any other food is through an application. If you build an official order app, you will have more customers placing orders easily. Young customers mostly rely on online apps and such platforms to place their orders. The perks of an app are that its advance features help you do your work automatically and efficiently. If someone places an order, you will automatically receive the order and get the information of the order type, drop off location, and the total bill. In this way, you will get free of the tension and miscommunications that occur on phones. Also, the customers can track their order which reduces the possibility of wrong deliveries.
Check And Cross-Check: When in a restaurant, you can easily change the dishes if they are exchanged or incorrect. But in a delivery system, once the food is gone, it is gone. If you deliver the wrong item to the wrong person, you are more likely to get a tag of unprofessional by the customers. So, you have to make sure you do not fall into any problem that risks your reputation. The only way of avoiding this problem is by building a mechanism that checks and double-checks the food and dropoff location before deliveries are sent.
Proper Payment Procedures
Another essential point that you have to keep in mind for making the delivery system efficient is dealing with the money. There is always a problem that delivery systems have to face regarding the payment and profit they make. Forst, you should include delivery charges in your system. Make the delivery charges noticeable to the customers, so they know they have to pay you these charges. Secondly, make sure that you have set a proper payment method for delivery services. The customers can pay in cash after delivery, and you can take their credit card information on the phone. If you have an online portal, the customers can make the payment online. For online payment methods, you have to build trust among customers.
In a nutshell, if you want to make your delivery system efficient, you will have to bring some technological advancement to your restaurant. It makes it easier for you and your customers to follow the process of ordering and delivering.