Resident Handbook for Evolve Housing

Page 19

How to pay your rent? From the lease start date, you will pay two weeks’ rent either weekly or fortnightly, as agreed with your housing manager so that your rent is always two weeks in advance. You have three ways to pay your rent: Method

Details You can pay rent and non-rent payments, directly from your Centrelink pay. This is an easy way to ensure you are always paying your rent on time. We will give you two different Payway cards. One is to use to pay your rent (this card reads ‘RENT’) and the other is for non-rent charges (this card reads ‘NON-RENT’). For example, for water and any property damage payments, please use your non-rent card. To pay your rent using the Payway Rent card you have a number of different options: • At Australia Post, present the card and provide cash, a cheque, or EFPTOS • BPAY over the phone using the Rent card details • Direct Debit, using the Rent card details to set up direct debit online as a one off or recurring payment • EFTPOS, using the card at our head office along with your debit or credit card, or call the Evolve office and pay over the phone.

Bank account

You can also set up a direct debit from your bank account. Please talk to your Housing Manager if you would like to set this payment up.

RESIDENT HANDBOOK 19


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local council Local council area contact information Emergency services General community Emergy services Getting repairs done Home and tenancy Disability Multicultural services Polices information

6min
pages 45-52

Connect with your

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page 44

provider Important assisitance Concessions, rebates

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page 41

Utilities connection

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page 40

and assistance Be fire aware Fire safety and prevention in the home Gabage and recycling Red, Green and Yellow

1min
pages 42-43

Keep connected with us

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page 38

Employment through Opportunity Pathways

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page 37

Local resident group

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page 34

Women’s group Support programs Go Grants

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page 36

time frame Important emergency numbers What you should know about home repairs and maintenance Planned maintenance repairs Common area

1min
page 30

to be away from your property? Leaving the property

1min
page 24

Household changes and guests What if you are going

1min
page 23

When it’s time to leave your property Providing us feedback How do I make an

2min
pages 25-27

Home repairs FAQs Can I organise work to be done if I’m willing to pay for it? I have pests in my property, what do I do? Can I install an airconditioner? What do I do if my roof starts leaking during a storm?

1min
pages 32-33

Personal support plan Resident advisory group

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page 35

charges? Water usage Property damage Being a good neighbour Pets

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page 22

How to pay your rent

1min
page 19

Customer service New home checklist Property condition report

1min
pages 16-17

About Evolve Housing

1min
page 11

works Your lease agreement

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page 15

Welcome home General maintenance and after hours phone Acknowledgement of

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page 8

Welcome from the CEO

1min
page 10

What we do

1min
pages 12-14

Rent review

1min
page 20
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