Resident Handbook for Evolve Housing

Page 22

Being a good neighbour All residents have the right to live peacefully in their property and in harmony with their neighbours. We encourage all residents to work together to build a positive community where they live. Residents are responsible for the behavior of their household members and any visitors. If you are having an issue with your neighbour, we suggest that you talk with them and try to resolve it. If this does not solve the problem, you can involve a mediator to help. Information about how to engage a mediator can be found here: https://www.cjc.justice.nsw.gov.au/Pages/cjc_whatis_mediation/ com_justice_neighbours.aspx If your safety is at risk, or if you believe someone has broken the law, please call the police on 000 (or call your local police station if the matter is not urgent).

Pets In some situations, tenants can have a pet live with them in their home. There are conditions regarding the type of animal and the type of housing you’re living in. For more information regarding Pets, please see our pet policy on our web site.

22 EVOLVE HOUSING


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local council Local council area contact information Emergency services General community Emergy services Getting repairs done Home and tenancy Disability Multicultural services Polices information

6min
pages 45-52

Connect with your

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page 44

provider Important assisitance Concessions, rebates

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page 41

Utilities connection

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page 40

and assistance Be fire aware Fire safety and prevention in the home Gabage and recycling Red, Green and Yellow

1min
pages 42-43

Keep connected with us

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page 38

Employment through Opportunity Pathways

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page 37

Local resident group

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page 34

Women’s group Support programs Go Grants

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page 36

time frame Important emergency numbers What you should know about home repairs and maintenance Planned maintenance repairs Common area

1min
page 30

to be away from your property? Leaving the property

1min
page 24

Household changes and guests What if you are going

1min
page 23

When it’s time to leave your property Providing us feedback How do I make an

2min
pages 25-27

Home repairs FAQs Can I organise work to be done if I’m willing to pay for it? I have pests in my property, what do I do? Can I install an airconditioner? What do I do if my roof starts leaking during a storm?

1min
pages 32-33

Personal support plan Resident advisory group

0
page 35

charges? Water usage Property damage Being a good neighbour Pets

0
page 22

How to pay your rent

1min
page 19

Customer service New home checklist Property condition report

1min
pages 16-17

About Evolve Housing

1min
page 11

works Your lease agreement

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page 15

Welcome home General maintenance and after hours phone Acknowledgement of

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page 8

Welcome from the CEO

1min
page 10

What we do

1min
pages 12-14

Rent review

1min
page 20
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