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We committed to bring long-term value to our client relationships by providing innovative, world-class services delivered with quality, accountability, and integrity.
Co mp a ny P ro fil e Integra Cleaning Pty Lt d
Why Integra Cleaning Integra is a cleaning & maintenance company with a national offices that offers all the support you need to deliver well-managed, clean, safe and efficient premises for your people. Whether you need just one service or a range of services we provide a guaranteed level of performance that is measured and reported on. Effective cleaning and building maintenance can benefit you and your business in a number ways including cost reduction, service standardization and improved levels of safety and hygiene just to name a few. Integra Cleaning is Australian owned and operated company provide smart cleaning services to corporate, commercial, retail, and healthcare, education, hospitality and government clients. Our outstanding services are designed to deliver the best cleaning services choices for our customers. We believe that our dynamic workforce is the key benefits that our clients enjoy when dealing with us. Our fully integrated service approach brings the customer a-team of highly qualified, extremely knowledgeable, and master skilled service personnel. The unique service process by integrated cleaning has developed over time allows us to harness years of combined knowledge, proven and tried results, and innovative and practical service applications resulting in outstanding opportunities for our customer.
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W h a t D e fi n e s U s Mission Our mission is to achieve and retain a leading position in the cleaning industry, by providing the best support services, as it's recognized by customers, and all who have a stake in the profits of our success. We will achieve this through. We committed to deliver informed, professional and quality cleaning services based on superior industry knowledge, a real understanding of the issues that affect both our clients and their customers. Our aim is to act as a trusted extension of our clients, producing results that directly and positively impact on our clients' business objectives. We also committed to provide a professional working environment that encourages and rewards creativity, insight, teamwork and enthusiasm.
Diversity Integra Cleaning is a culturally diverse organization and we outlined our commitment to meet significant targets for the employment of multicultural Australians and that encourages Equal Opportunity, Family and Flexibility, Workplace Culture, Diversity and Equity we direct the input of others and aim for clarity and equality.
Vision Our vision- is to work in partnership with our customers to ensure that we deliver a flexible, pro-active and high quality service within client’s budget. We also provide advice on the cleaning methods and levels to ensure the right result is attained and maintained throughout the contract period Values We develop our values by providing commitments and carrying out operations in a manner that promotes Services, Quality and integrity. This will include teamwork and encouraging the diversity of anticipation, knowledge, and heritage and celebrate teamwork and partnership.
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Best Result Best Result Our focus on customers is a drive for service and we bound to know our customers’ business and open to opportunities and promote creativity and support continuous growth. We are dedicated to boost the potential of every employee and to support and promote our company. We also lead by example and urge honest treatment in our behaviors, policies, and practices and we believe those we care for deserve excellent service, a safe, effective, and healthy work climate, and best results.
Sustainability
transfer to companies using recycled base products and sustainability managed forests. > Recycling and encouraging suppliers to recycle wherever possible including metals, paper, plastics and electrical equipment > Promote diversity and equality within the workforce via recruitment and retention. > Encourage use of new working systems, methods and equipment to continually improve our carbon footprint.
Sustainability Integra Cleaning Pty Ltd committed to ensuring that all reasonable steps are being undertaken to deliver only sustainable products and services to all our clients and that only sustainable products and services are purchased from our suppliers. This objectives are: > Reduction of carbon emissions by wise use of transportation > Encouraging suppliers and clients alike to conduct operations in an environmentally efficient manner. > Ensuring sustainability is reflected in the company strategic documents. > Developing an annual sustainability Reporting framework > Reduction of non-sustainable products and services by
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Co mp a ny P ro fil e Integra Cleaning Pty Lt d
Environment At Integra Cleaning we recognise the responsibilities as service provider and concern itself with both long and short-term effects of our business in relation to the environment. Although we welcome the entry of legal measures and we believe that real action on sustainability issues can only be made through the actions of employees within our company and our visitors, clients and suppliers. As a result Integra Cleaning have adopted a positive policy to boost the functional day-to-day engagement to the environment and is reflected in the way we work, the materials and machinery we use and we take action on the following measures: > Protecting the Atmosphere > Using and environmentally friendly chemicals and equipment > Using trigger sprays whenever possible > Minimise the use of energy at all times > We are committed to environmental legislation and procedures by complying with and keeping up to date all relevant environmental law and regulations > Environmental Improvement > And Continual improvement to reduce environmental impacts > Assessment of long term environmental impacts > Ensuring that long term costs and environmental benefits are taken into consideration.
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Occupational Health and Safety It is the obligation of Integra Cleaning, as the employer, to ensure and create a safe work environment for all our employees. This can only be achieved with the full cooperation of all employees. To ensure that a safe environment can be created all employees must be aware of safety issues. It is our management’s policy to continually monitor and maintain a proper safe work environment. Safe Work Method Statement: > A site-specific safety management plan is drawn up for each contract. > OHS&R risks are identified by consultation and with employees, area managers, supervisors and other key personnel on site. > Identified risks will then be assessed in relation to our particular tasks and documented, and a manual produced for employee use. > In consultation with the Site Manager, general site safety procedures will be observed and incorporated into the site management plan. > Emergency procedures as per our accident and emergency response protocol. > Training to include induction and work activity content.
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Co mp a ny P ro fil e Integra Cleaning Pty Lt d
Quality We committed to bring long-term value to our client relationships by providing innovative, world-class services delivered with integrity and accountability. These services include: Dedicated area manager, every customer is assigned a dedicated, local Area Manager. This manager is responsible for making sure you are happy with our work and is on call whenever you need to speak to them. Good local managers and good local staff allow us to provide the personal attention you would expect from a small company. This local service is backed by the resources and stability of a larger company, which provides our customers with the best of both worlds. Annual program performance, reviews to detail our accomplishments and achievements. Annual customer surveys, to gain a clear understanding of our performance in meeting your service requirements. Quality control, a vital part of the quality process is the monthly quality audit meeting. Prior to the meeting, the Manager will inspect the site and note any areas for improvement. At the meeting, they will ask your opinion on the service we are providing and discuss any areas where we may be able to make further improvements in the future. A Customer Satisfaction Report is completed during the meeting and sent to our Operations Director who carefully reviews customer feedback and notes any action points
required in the coming month. Frequent rounds, by our on-site management team to assess service levels and alert our managers to any recurring or potential concerns. Daily supervisor inspections, to show the quality of work performance achieved in a particular area and the necessary improvements. Communication, One of the keys to the success of any business relationship is good communication. This is one of our greatest strengths. As well as the monthly quality audits, we provide you with a daily communication log book which is left on site and designed to help you communicate directly with the cleaning staff in situations where the cleaning is performed out of hours. Of course, communication is a two way process and this log book also allows our cleaners to let you know about anything that needs to be brought to your attention.
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Co mp a ny P ro fil e Integra Cleaning Pty Lt d
Customer Ser vice We accept that at times, things may not go to plan and may not be able to be resolved directly with the cleaning staff. In these situations, we encourage our customers to contact our dedicated customer service team at Head Office who are there to make sure that any problems are resolved quickly and to your complete satisfaction. In situations where issues arise, we acknowledge them and make sure we put things right, quickly. Weekly inspections, to review work accomplishments and set objectives for future work needed. Quarterly department progress reviews, to assess equipment operation, management systems, risk prevention, code compliance, program balance, and documentation. Interviews and surveys, to reflect how service is perceived by key people in your facility. Executive joint review meetings, to report on accomplishments, current program status, and future objectives.
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Co mp a ny P ro fil e Integra Cleaning Pty Lt d
Cleaning Services Integra Cleaning Pty Ltd experienced veteran leadership team has remained essentially intact and is committed to excellence in the field of cleaning services. The team has proven itself to be strong, experienced and stable. We continue to investigate and introduce leading edge initiatives to enhance our services and strengthen our competitive advantage. Our leadership team is responsible and accountable for Integra Cleaning reputation and integrity. Integra Cleaning use the most up to date equipment, materials and chemicals. We ensure that efficient practices are put in place at the start of each contract so that the cleaning operatives are immediately making a significant difference. This is done by Account Managers who have responsibility for ensuring the cleanliness of all clients’ sites. We ensure standards are maintained through regular audit reports, the use of cleaning supervisors and individual attendance checks.
> Retail Cleaning > Industrial Cleaning > Education Cleaning > Builders Cleaning > Housekeeping > General Cleaning > Deep Cleaning > Public Areas’ Cleaning > Window Cleaning – High rise and Low Rise > Carpet Cleaning > High pressure cleaning > Floor Strip and seal > Wash Room > Waste Management
Integra Cleaning Provide our Customer: > > > > > > > > > >
Daily Communication Logs Daily Inspections Dedicated District Manager Customer Service Support Uniformed Workers Environmentally Safe Materials Health & Safety and Compliance 24 Hours Emergency Response, 7 days a week Commercial Cleaning Security Cleaning
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Our Difference Experience Over 20 years’ experience our company is made up of facility services professionals who strive to achieve hundred percent (100%) customer satisfaction on every job. In fact, most of our clientele is repeat customers, which is why we value word-of-mouth referrals-our greatest form of flattery. We directly employ all of our cleaning staff. They are made to feel a valued part of our team, given induction training, equipment and safety training and access to a daily help line and management support.
Affordable Services Integra Cleaning Pty Ltd is able to offer you with the most affordable service plans because we have taken the time to study and deliver only value added operations into our visits. By delivering only what matters to the customers, we are able to give you the highest benefit for your investment.
Green Cleaning Integra Cleaning Pty Ltd green cleaning commitment is to provide effective cleaning which protects your employees’ health without harming the environment. Our use of green cleaning products plays a key role in maintaining a clean, attractive, healthy work environment. Presentation and manner When you have visitors in your building you like to know who they are. Every Complete cleaner wears their personal ID badges and Complete Commercial Cleaning company uniform at all times. The Complete Cleaning Processes We have developed a special 3 Step Integrated Cleaning Management process to ensure that our high standards are met by our cleaning teams, and the results visible to you, the client.
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Co mp a ny P ro fil e Integra Cleaning Pty Lt d
Contact Us Corporate Details > Integra Cleaning Pty Ltd ACN > 164 875 683 ABN > 75 164 875 683 National Free Toll > 1300 882 831 Email > info@integracleaning.com.au Web > www.integracleaning.com.au
Registered Offices NSW Office > 48/17/27 Rickard Road Bankstown NSW 2200 South Australian Office > 37A Christine Ave Hillbank SA 5112
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