Perseverance through Pandemic

The past three months have presented our industry with many roadblocks. In order to do our part in flattening the curve of COVID-19, TMC has adopted new procedures to keep the business strong and remain a leader in the transportation industry. As we continue to navigate through the effects of a pandemic, we continue to applaud our Black & Chrome team. We have faced challenges head on and continue to push through in order to maintain our dedication to excellence. Thank you to every member of our team – drivers, shop employees, office workers, and trainers – for going, as you always do, above and beyond. In March, TMC began switching some workers over to home workstations. The essential duties of many workers in our industry, however, require them to keep working out on the front lines to keep America moving. Our trainers, drivers, office, and shop staff have done a tremendous job working together to create a prosperous and positive work environment, despite the challenges of 2020. Amazingly, TMC continued to expand the Black & Chrome fleet during this pandemic. Each new driver that receives the keys to their Peterbilt must successfully complete TMC’s state-of-the-art driver training program. Trainers are an essential part of the program, passing on a great deal of knowledge and expertise to new drivers. Due to sharing a small workspace in the cab, TMC took extra steps to ensure trainers and students stayed healthy. The protocols implemented by TMC management were intended to promote proper hygiene and sanitation on the road, minimizing the spread of the virus in all employee segments. For

through PERSEVERANCE PANDEMIC

the training program, TMC began screening students multiple times during the hiring and training pro- cess, taking temperatures at the beginning of each training day, limiting class sizes, and distributing sanitation kits. Employees throughout the company adapted to new policies and procedures as a result of COV- ID-19. The Recruiting Department, for example, had to adjust to an anxious population of applicants and persevere with new policy changes to protect the health of incoming, as well as existing, employees. Office employees united together to take care of our drivers. As supplies ran low, office staff meticulously assem- bled care packages and sanitation kits to help drivers practice good hygiene on the road and to provide comfort during uneasy times. Kits included hand sanitizer, gloves, and other items that prevent the spread of the virus. A few employees ventured out to the Pilot in Osceola, IA and the Flying J in Davenport, IA on April 1st to hand out the packages and express their gratitude to drivers in real-time. For drivers who were una- ble to be at the locations, employees sent out additional packages with trainees as they joined their trainers. Packages were also available for pick-up at terminals. Like many other supplies, face masks became scarce and many drivers were in need. A flood of TMC family and friends volunteered their time to make cloth masks for drivers. Many volunteers spear- headed production on the masks, already having the needed materials on hand. Additionally, TMC provid- ed pre-cut and packaged fabric to volunteers to expand efforts to get masks to drivers. As the masks were received in Des Moines, a group of employees steamed and packaged them for delivery to drivers. Working together and supporting our network of employees during this pandemic, whether it is packaging supplies or making masks, has created a great sense of connection and communi- ty. TMC continues to limit the spread of COVID-19 in various ways throughout the company. For exam- ple, the Chrome Café dining area will be closed until further notice, offering take-out and encouraging social distancing through guided arrows on the floor. At each location, mandatory temperature checks for employees are enforced at the begin- ning of each workday. Anyone with a fever will be sent home. Employees are required to stay home if they feel unwell. Deep cleaning and thorough disinfecting of workspaces is being performed throughout the day at each location. These, along with many other practices, has kept em- ployee morale high by showing that TMC truly cares about the health and safety of their employees.