Technical Support

We encourage faculty, students, and parents to contact helpdesk@tmsschool.ca for any tech related questions. This account is managed by our Online Tech Support Team. They will triage concerns and connect with the inquiring party likely by phone.

To assist us, for technical problems please provide details of the problem including:

When the issue started? How long has the issue been occurring or is this the first time? What steps have you tried to resolve the issue? What was the activity you were doing just prior to the issue? Did you receive any error messages? If so, please send a screen capture of it or a synopsis of the error

For any additional information or details, please reply to this email to update the ticket accordingly.

If you are seeking support for Zoom, please visit the Zoom support site for assistance: https://support.zoom.us

If you are seeking support for Google Meet, please visit the Google support site for assistance: https://support.google.com/meet

TMS I.T. Helpdesk