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Strategy & Business Development
The responsibilities of the Manager Support Services were divided up. An interim HR Manager was appointed and the search for an Information Manager was started. In spite of the many applications received, a viable candidate was not found. New vacancies were placed and the search for a suitable candidate continues into 2021.
STRATEGY AND BUSINESS DEVELOPMENT
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KPI Dashboards
In order to become a quality driven organization, the development of KPI (Key Performance Indicator) dashboards help organizations with monthly target reviews per department. SMMC continued their engagement with Performation which is a data solution provider for the healthcare sector, to further develop KPI dashboards that can be used by the management team for periodic reporting and general performance review. In 2020 this was mainly focused on the dashboards on medical referrals abroad. SMMC also made use of KPI’s related to production figures that were developed in cooperation with an external business analyst.
Fit for the Future Program
As SMMC is transitioning as an organization from its current form towards the new St. Maarten General Hospital (SMGH), it is acknowledged that the construction of SMGH (the ‘House’ component) goes hand in hand with the ‘Home’ component. This component is formally called the ‘Fit for the Future program’ (FFTF). An important part of the FFTF program deals with assessing the future needs of the SMGH organization and providing staff training where needed as we become a new general hospital. In 2019, a transition program was developed in partnership with FWG Progressional People, a human resource analytical firm specialized in the healthcare sector. In line with that, several initiatives related to FFTF were taken in 2020: an organization wide customer service training, a leadership development program and the so-called ‘On the Move’ program. On the Move is a free of charge physical training program that was initiated by the Medical Director to give all employees the opportunity to get or stay in physical shape in our journey towards SMGH. All initiatives were postponed due to the COVID-19 pandemic.
