Business Spotlight: Elite Pro Painting

ELITE PRO PAINTING 383 Williams Court Avon, IN 317-668-0210 www.EliteProPainting.com

Writer / Jamie Hergott Photographer / Amy Payne

Andy Danforth, owner of Elite Pro Painting in Avon, started his business in 2008 with family members and friends, and says he and his staff will soon paint their tenthousandth home.

“We’re really proud of that,” Danforth says. “If you look at our company overall online, the reviews are great. When it’s hard to find the bad, that says a lot.”

Danforth says the truth of how his business started is actually somewhat embarrassing.

“I actually worked for a competitor for a while, and I learned what not to do when it comes to running a painting company,” he says. “I saw something that could be improved upon, so we started a paint company to do just that.” which he learned a few valuable lessons, Danforth worked for his dad at a pallet company. He founded Elite Pro Painting twelve years ago as a local, family-owned, professional painting company that offers interior and exterior painting in the central Indiana area.

Over the course of his year in the pallet shop, Danforth spoke with his longtime best friend, who had worked at the same job for fifteen years. Once he heard what Danforth was doing, he dropped everything to help, and he’s now Elite Pro’s general manager.

“Our first year was really hard,” Danforth says. “In fact, the first eight years we didn’t see our families much. We just poured everything into it. I would change that a little bit if I could go back, but at the same time, I think that’s why we’re here today.”

From left to right: Production Manager Logan Williams, Sales Manager Joel Sackett, General Manager John Francis and Owner Andy Danforth

start, his focus was heavily on financial gains.

“The focus was always that we wanted that boat, we wanted that pool, or whatever it was,” Danforth says. “We never got those things, but five years ago we changed our focus. We began to understand the servant attitude. If we make people’s lives better, it’s more beneficial for everyone. And that’s

literally how we wake up every day and look at this.”

Danforth insists that this servant attitude not only sets his company apart from others, but has also been the reason behind much of the company’s success. Anytime the staff has experienced hardship, they’ve fallen back on serving the community while waiting for business to get back on track. They also focus day-to-day business operations on making customers are 100% happy.

“We offer supervision on jobs,” Danforth says. “Most companies don’t have project managers, but we dictate that process because we have a vision of quality for our customers. If it’s not something I’d do in my own house, I don’t allow them to paint.”

In fact, Danforth’s customers don’t pay a dime until the job is done and the customer is 100% satisfied.

“It’s more expensive to do it that way, but it’s the right thing to do,” he says.

Danforth also says his warranties are different than most painting companies, and cover nearly anything that would need to be fixed.

“We’ve changed the way warranties work in the painting industry in Indianapolis,” Danforth says. “If you tell us you’re not happy, we’ll come fix it. I’ve never denied a warranty claim, and I’ll continue to do that. But if we do things right on the front end, which is why our supervision is there, then it shouldn’t happen at all.”

In addition to serving customers wholeheartedly, Danforth and his family believe in serving the community as well, and 10% of what Elite Pro makes on any job goes toward Gift Kindness, a ministry that helps to feed those in need throughout the community. When the coronavirus pandemic shut the doors of many businesses this past March,

Andy & wife Kathy