Meet Market Dialer – a powerful phone dialer for improving customer contact operations! Every time you contact your customers, it’s an opportunity to reach higher levels of profitability and customer loyalty. Whether you are setting appointments, collecting past due payments, or making sales calls, it’s all about keeping the customers you have, while gaining new ones.That’s why our predictive phone dialer is ideal for your business. So, what stands between your business and cost effective customer contact? SafeSoft® calls it the investment barrier. It’s the outrageous costs associated with deploying new technologies. But now, we can offer you a way over that hurdle with our Webhosted predictive auto dialer solution. With the SafeSoft predictive auto dialer you can empower your business by adding advanced calling technology that will improve “talk time”, without the upfront costs commonly incurred with complex systems and support. It’s a simple payas yougo solution known as a Webhosted predictive dialer.
Market Dialer provides these powerful benefits: Lower Capital Investment Along with a rich Predictive Dialer feature set, our Market Dialer’s simple payasyougo monthly fee includes integrated customer relationship management (CRM), productivity reporting, call recording, call monitoring, voice announcements, script display, and regular upgrades. Although these capabilities are included with the Market Dialer solution, they are often considered addons with other purchased systems, creating a surprisingly high price tag. Your capital investment is limited to rep PC’s, network connectivity and USB headsets, much of which you may already have. Web hosted Application Market Dialer is provided over the Web as a Software as a Service or SaaS application. That means your location is never an issue. You can access Market Dialer wherever an Internet connection can be made. What’s more, SafeSoft Solutions phone dialer maintains the powerful and reliable remote computing platform for you. It includes call recording, monitoring and data storage. That means fewer servers for you to buy and maintain. Free Long Distance Most of our customers do business over a large geographic area. With the SafeSoft Market Dialer, the cost of domestic long distance is part of the low monthly fee. Free Training and Support Because Market Dialer is so easy to use, and includes training and support, your reps become immediately effective, and can achieve the required business results faster. Efficient Auto Dialer Because our predictive dialing technology removes the time required to dial and redial until a customer is reached, productive “talk time” goes up significantly. Many businesses need 30 to 50% less staff to get the same job done. Reduce Rep Turnover Keep your reps longer. Managers tell us that hiring and retaining employees is the hardest part of their jobs. Because we leverage Webhosted technologies, employees that you might have lost can work from home, even if they move away. And you can hire from almost anywhere, expanding your pool of candidates and improving the quality of your staff. Drive Your CRM Activities
Your Customer Relationship Management (CRM) system is only as good as the customer information it contains. SafeSoft’s predictive dialing delivers the customer interface that most CRM systems lack. Market Dialer includes a customizable CRM knowledge base, as well as data collection screens called Web forms. Collecting Data is Easy Customized Web forms automatically appear on the agent’s panel when a live call is answered. These forms guide reps stepbystep through the data collection process, while providing important information about the contact. Web forms can be tailored for each and every campaign, to meet any unique or specific information need. FCC and FTC Compliance Simplified SafeSoft’s Market Dialer has a powerful administrative function that is designed to give you control over FCC and FTC compliance. You can exclude numbers registered on the DoNotCall (DNC) list, control the number of dropped calls, provide safe harbor messages and more. Assure Quality Service with Recording and Monitoring Integrated call recording and monitoring allows team leaders and call center managers to improve service quality by capturing and reviewing customer interactions. Now skill gaps and training needs can be quickly identified and acted upon. What’s more a record of the transaction can be kept to resolve customer disputes should they arise. Powerful Reporting Assures Command and Control Managers and supervisors can ensure optimum program effectiveness by tracking agent performance and campaign progress. Market Dialer’s complete reporting capabilities include information about agent calling activities, campaign call statistics, and called customer details.
The SafeSoft Solutions Promise: Easy, Economical Predictive Phone Dialer Solutions We are committed to removing the investment barrier to technology adoption. When you implement a SafeSoft predictive dialing solution, you get a complete package – for one affordable monthly user fee. You simply “pay as you go”, using the service as long as you like, and stopping at any time, with no cancellation fee or penalty of any kind. We are changing the industry by delivering the promise and power of the Internet in ways that free companies to innovate and adapt by leveraging phone dialer and predictive auto dialer solutions built on leadingedge technologies.
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