30–31 October 2013
At the world famous – Raffles Singapore, 1 Beach Road, Singapore
OPERATIONAL EXCELLENCE FORUM
Meeting customer requirements efficiently and profitably REGISTER NOW at www.opsxforum.com
EXPERIENTIAL LEARNING
NETWORKING INDUSTRY KNOWLEDGE
Registration Guide & Preliminary Program Proudly presented by
newportconsulting.com.sg | theproductivityhub.com
Register NOW at www.opsxforum.com
| Forum 2013
Introduction
OpsX13 an Operational Excellence Forum about meeting customer requirements efficiently and profitably
snapshot
THE OpsX13 X-FACTOR What you should expect •
Experiential learning
•
Interactive sessions and participation
•
Case studies and panels
•
Business-to-business opportunities and networking
•
Personal and corporate profile-building opportunities
•
Insights from keynote speakers
invitation
FROM NEWPORT CONSULTING’S, MANAGING DIRECTOR, DAVID HAND Bringing “Operational Excellence” to South East Asia At Newport Consulting, we are proud to be expanding our operations into South East Asia. Part of this is to host an inaugural OpsX Forumevent in Singapore bringing together people from the surrounding regional business community to discuss ideas on operational and service excellence. The annual event, which kicks off this October, will showcase a number of key speakers in the South East Asia region across multiple sectors with a focus on meeting customer requirements in an efficient and profitable way. Over two days, our “Operational Excellence – Meeting customer requirements efficiently and profitably” forum will offer the business community not only the chance to learn from operational and service improvement experts, but the opportunity to share ideas and experiences with each other. So why are we doing this? As we move into a vastly competitive market landscape, the need to collaborate and leverage ideas off each other has become more apparent than ever. We no longer create a competitive advantage by concealing our business model but rather enrich our existing models based on feedback and collaboration with others. Our two day forum is designed to do just this. Led by a panel of key industry experts in the field of operations, innovation and productivity, our ‘Operational Excellence” forum is intended to open your mind to allow you to ask the right questions, and bring your own relevant answers to the table rather than simply giving you THE answer. The interactive layout provides you with an engaging experience that is both relevant and practical, allowing you to apply newly acquired skills and tools to your workplace. For information about “Operational Excellence – Meeting customer requirements efficiently and profitably” and how you can secure your place at this event please visit newportconsulting.com.sg Look forward to seeing you there!
David Hand Managing Director, Newport Consulting
Newport Consulting | The Productivity Hub
OPERATIONAL EXCELLENCE ADAPTIVE STRATEGY
TOOLS TANGIBLE RESULTS SYSTEM CONTINUOUS TRANSFORMATION
PROCESS POTENTIAL CUSTOMER SATISFACTION
GROWTH DRIVE INNOVATION & ADAPTABILITY CHANGE MANAGEMENT CONSTRAINTS
SUSTAIN MEASURABLE IMPACTS
EFFICIENCY PROFITABILITY
DELIVER CULTURE OF INNOVATION
BUSINESS PROCESS MANAGEMENT ALIGNMENT SUSTAINABLE CHANGE LEVERAGE BARRIERS
POTENTIAL ENGAGE PRODUCTIVITY newportconsulting.com.au
Registration Guide & Preliminary Program
30–31 October 2013 | Singapore
who should attend?
our world-famous venue
Interested in achieving operational excellence through improved productivity, process efficiency and exceptional customer service?
Raffles Singapore, 1 Beach Road, Singapore 189673
MANAGERS SENIOR EXECUTIVES AND LEADERS
Then it’s time you join your peers and attend the OpsX13 Forum, in Singapore. Open to all professionals across the region including Malaysia, Thailand and Indonesia. The audience will represent all industry sectors, exchanging ideas and sharing opinions. Sectors represented include: • • • • • • • • •
Financial services Healthcare Telecommunications Real estate Hospitality Manufacturing Government Oil & Gas Shipping
Ideal for the following professionals: • • • • • • • •
Change management professionals Transformation managers Organisational excellence managers HR professionals Business excellence managers Process improvement managers Talent managers Operational excellence managers
A COLONIAL OASIS IN THE HEART OF SINGAPORE For more information and enquiries please contact us on Toll-free (within Singapore) +800 1 7233537 International Reservations +65 6412 1180 Email Address concierge.singapore@raffles.com Website www.raffles.com/singapore/ Perhaps the world’s greatest hotel, Raffles Singapore stands where it has always stood, at the crossroads of civilisation and culture, a colonial oasis in the heart of one of the world’s most exciting cities. No trip to Singapore is complete without a stay at Raffles; tradition demands it. First opened in 1887, and since then a destination in its own right, Raffles Singapore epitomises the romance of the Far East – an intoxicating blend of luxury, history and colonial ambiance that no other hotel can match. 15 restaurants and bars also await; from the famous Long Bar, home of the Singapore Sling, to the Bar & Billiard Room, Raffles is alive with history, infused with atmosphere, and open to the moment. For over 125 years Raffles Singapore has been the place to stay in Singapore. The epitome of luxury, sophistication, hospitality and service, its legend lives on.
what’s in store
MAKE THE MOST OF YOUR SINGAPORE STAY & ENJOY NEWPORT CONSULTING’S HOSPITALITY Networking Drinks Take an opportunity to get social with your peers over a causal cocktail reception (included in full delegate registration). It’s held on the evening of the first day at Raffles with minimal formalities. It’s your opportunity to network and relax! Executive Briefing Our executive briefing consists of a panel of approximately five senior key executives representing a range of industries, who will share their insights around operational challenges of doing business in the broader Asia Pacific region. Conducted as an informal Q&A session, it’s the opportunity to hear what key strategies senior executives have in place to achieve operational excellence and in doing so better service their customers across Asia Pacific.
theproductivityhub.com
Located in the CBD and close to Esplanade MRT (CC3) station, Raffles Singapore is a two-minute ride to the bustling Orchard Road shopping strip and within walking distance to the International Convention & Exhibition Centre, Suntec and Theatres on the Bay. The journey from Changi Airport will take just 20 minutes by car: 1.
Head north on Airport Boulevard then take exit toward Budget Terminal/CIAS
2.
Merge onto Airport Boulevard and continue on ECP (City signs)
3.
Take exit 15 to merge onto Rochor Road
4.
Turn Left North Bridge Road and left again at Bras Basah Road
5.
First left is Beach Road and Raffles Singapore is on your left
OpsX Forum © August 2013 | Page 3
Register NOW at www.opsxforum.com
| Forum 2013
Overview
OpsX13 an Operational Excellence Forum about meeting customer requirements efficiently and profitably
day one
INTERACTIVE DAY Day one explores the term “operational excellence”. We use our own proprietary tool called the productivity puzzle to help participants gain a greater understanding of operational excellence and what is required to achieve a sustainable performance in this area. Day one kicks starts with an interactive and experiential learning puzzle. This is followed by group discussions and a debate about operational excellence and how it can be achieved in the work place with the desired outcomes of improved productivity, increased customer service and adaptability and innovation.
30 October 2013 Subject
Time
Presenter/facilitator
Participant registration
0830–0900 Registers
Forum opening
0900–0910 Robert Bolton, GM Asia Pacific, Newport Consulting
Introducing Newport Consulting
0910–0930 David Hand, MD, Newport Consulting
Simulation exercise introduction
0930–0945 Scott Halliday, PD, Newport Consulting and Facilitators
Simulation exercise of Operational Excellence (Breakout Groups)
0945–1045 Scott Halliday and Facilitators
Morning Tea
1045–1115
Simulation exercise of Operational Excellence (Breakout Groups)
1115–1200
Simulation exercise learnings and insights
1200–1300 Group presentations
Lunch
1300–1400
Operational Excellence and how it drives innovation and adaptability
1400–1430 Robert Bolton and Scott Halliday
The process aspect of Operational Excellence
1430–1500 Scott Halliday
The system (manangement tools) aspect of Operational Excellence
1430–1500 Robert Bolton
The people (behaviour) aspect of Operational Excellence
1530–1550 Jodie Harradine, Change MD, Newport Consulting
Afternoon Tea
1550–1610
Wrap-up
1610–1620 David Hand
Scott Halliday
Day One Close C-Level Executive Briefing Panel
1630–1800 Facilitated by John Pope, Director, Newport Consulting Laurent chat-Cottilloux, MD, Healthcare Management Marc Rathborne, Managing Partner, Gadens Lawyers Chris Davie, CEO, SAESL
Networking Drinks
1800–2100 East India Room, Raffles
Newport Consulting | The Productivity Hub
newportconsulting.com.sg
Registration Guide & Preliminary Program
30–31 October 2013 | Singapore
OpsX13
OPERATIONAL EXCELLENCE FORUM Meeting customer requirements efficiently and profitably Our 2 day forum has a clear aim of working towards an agreed definition of operational excellence that can be readily applied to any organisation or sector. The program will commence on Wednesday morning, 30 October and closes on Thursday afternoon, 31 October 2013.
day two
SUBJECT MATTER DAY Day two focusses on examining, in detail the core principals of operational excellence; processes, management operating systems and behaviour models. We will explore these core principals through a number of presentations by guest speakers with specialty and expertise in these areas.
31 October 2013 Subject
Time
Presenter/facilitator
Opening
0900–0905 Seminar Leader
Welcome introduction
0905–0930 David Hand
Optimising processes to enhance Operational Excellence
0930–0950 Anne Ponton, Global Head of Business Process Management, Newedge
The approach in practice
0930–0950 Peter Vaughton, Director Organisational Development, Newport Consulting
Morning Tea
0950–1020
Change management techniques for OP Ex Approach
1020–1050 Jodie Harradine
Key lean trends in Asia
1050–1120 Jonn Hamalian
Optimising processes to enhance Operational Excellence
1120–1155
Hybrid concepts of change management
1155–1230 Alvin Loh
Lunch
1230–1330
How to build a culture of innovation and manage change
1330–1415 Peter Vaughton
Anne Ponton, Global Head of Business Process Management, Newedge
Coaching people to grow human potential, behaviour and drive real change 1415–1445 TBC Afternoon Tea
1445–1515
Questions and answers (Breakout Groups)
1515–1545 Key speakers
Summary
1545–1600 David Hand
Forum Close
theproductivityhub.com
OpsX Forum © August 2013 | Page 5
Register NOW at www.opsxforum.com
| Forum 2013
Registration
OpsX13 an Operational Excellence Forum about meeting customer requirements efficiently and profitably
platform presentations
executive briefing
Driving a focus on three key outcomes of Operational Excellence
For C-Level Excutives
More than 10 presentations will be showcased over two days and encompasses the key themes of: Improved productivity
The Executive Briefing will see a panel of five key executives representing a range of industries tackle some of the big challenges in achieving operational excellence in the broader Asia Pacific region through an informal Q&A session. Discussion points raised will include:
•
Optimising processes, systems and tools
•
Key strategies to achieve operational excellence
•
A guide to talent management and growing human potential through coaching
•
What does the future look like for Singapore and the broader region?
•
How to rely on people to grow business performance?
•
What does innovation, productivity and sustainability mean for businesses?
FORUM STRUCTURE AND FORMAT
AN EXCLUSIVE INVITATION
Greater customer satisfaction •
Aligned business strategy and customer needs
•
Making tangible and measurable impact on business and customers
•
What are the limits to customers satisfaction?
•
How to drive innovation, sustainable change and customer satisfaction at the same time?
Innovation and adaptability •
Building a culture of innovation and change
•
Managing business stages whilst building an adaptive strategy
•
How do you leverage barriers, constraints, failures to continuously innovate and adapt?
registration
FORUM FEES & PAYMENT OPTIONS REGISTER NOW! Online registration closes at midday (Signapore Standard Time) on 16 October 2013. Registrations after this date must be made onsite at the venue. Registration fee per person in US Dollars is USD$380 and includes the following: •
Two day forum attendance
•
Delegate pack with full papers and list of participants
•
Morning tea, lunch and afternoon tea daily
•
Networking drinks
•
Executive Briefing
Method of Payment Visit our secure online registration page at www.opsxforum.com Cancellation of Registration Full payment is required upon time of booking. Any cancellations made after the midday on 25 October 2013 are non refundable.
Newport Consulting | The Productivity Hub
newportconsulting.com.sg
Registration Guide & Preliminary Program
about
THE PRESENTERS
30–31 October 2013 | Singapore
committee
MEMBERS FOR OpsX13 David Hand, Managing Director, Newport Consulting John Pope, Director, Newport Consulting
Newport Consulting is an operational management consultancy which helps companies to achieve operational excellence through aligning and optimising existing resources to achieve tangible, consistent and measurable business performance.
Robert Bolton, General Manager Asia Pacific, Newport Consulting Gemma Manning, Managing Director, Manning & Co. Anne Ponton, Global Head, Newedge
Newport Consulting provides experienced and talented experts to work closely with companies to create sustainable and measurable business improvement. Established in 2006, Newport Consulting has worked with a number of large companies in Australia and New Zealand across a range of industries including mining, oil and gas, professional services and food manufacturing.
The Productivity Hub is an online initiative designed to shift the thinking around productivity in the current business and social context. The steady decline in productivity performance in world economies can not be ignored and requires more than public policy reform. More active participation from business, individuals and government to improve productivity is increasingly important to lift a nation’s economic performance and living standards. We all play a role in meeting the productivity challenge. We need to know what to do at an individual and company level to improve our own productivity and in turn lift the nation’s. info@newportconsulting.com.sg Singapore Office +65 9182 2499 4 Shenton Way, #28-03 SGX Centre 2, SINGAPORE 068807 @Newport_SG | @HubProductivity
theproductivityhub.com
OpsX Forum © August 2013 | Page 7
| Forum 2013
30–31 October 2013
At the world famous – Raffles Singapore, 1 Beach Road, Singapore
OPERATIONAL EXCELLENCE FORUM
Meeting customer requirements efficiently and profitably
CUSTOMER SATISFACTION
INNOVATION
PRODUCTIVITY
OPERATIONAL EXCELLENCE
REGISTER NOW! www.opsxforum.com info@newportconsulting.com.sg Singapore Office +65 9182 2499 4 Shenton Way, #28-03 SGX Centre 2, SINGAPORE 068807 @Newport_SG | @HubProductivity
newportconsulting.com.sg | theproductivityhub.com