Leadership - Meet Trishen Moodley

Leading A Digi-first Culture

By Sinazo Mkoko

“My unique approach looks at understanding the current business situation, identifying the delta and visualising the end solution. This allows me to clearly define the requirements ensuring that the business stakeholders' expectations are always met.”

These are the words of Trishen Moodley, who has been leading technological innovation as the Head of Information Technology at Liquid Intelligent Technologies in South Africa. Since joining the team, Trishen has taken the business to greater heights and made decisions that have significantly and positively contributed to business growth.

Liquid Intelligent Technologies is a business with a telecommunications heritage, and its processes have long been known to be people-based and expensive to execute. Trishen has transformed this and changed things for not only the clients but the business as well.

"We have transformed these into a digitalfirst culture and have digitised all interactions with our business, resulting in increased revenue, lower costs, a higher EBIDTA, and a substantially improved NPS. "Being part of the executive committee has given me the ability to translate the metrics in the company’s balanced scorecard to technology initiatives that deliver tangible business value that shift the key levers of the business and lead the business by providing technology solutions to complex business problems," he says.

He shares that his proudest achievement as a business analyst was defining the customer master data management solution for Liquid Telecom. This involved combining and linking customer data from 17 disparate sources to create a single customer master record.

Trishen adds that he’s currently working on a software-defined network programme that will transform the way services are delivered to customers and will be the first of its kind on the African continent. "Customers will be able to place orders on a world-class self-service capability and have their services provisioned in minutes using our software-defined network."ouching on his interest in technology, Trishan says he has always been passionate about system analysis.

"I have the innate ability to critically and analytically analyse business problems, workflows, and data to create innovative solutions for even the most challenging business problems. I have developed a wide array of analysis and design techniques, which is an asset to my career profile and aspirations.

"My biggest achievement as a systems analyst was defining and overseeing the implementation of a systemdriven lead-to-cash process for Liquid Telecom. Before this implementation, Liquid Telecom had difficulty linking its sales pipeline to billed revenue. and this implementation solved the massive revenue leak that the organisation was experiencing."

He says his primary role when he joined the company was to design and oversee the implementation of the group CRM application across 16 operating companies spread over Africa, Mauritius, the UK, and the UAE. He says he's had the pleasure of working with and managing multivendor strategies, creating a high level of employee engagement to deliver a leading customer experience by embracing a culture of diversity in the team."I have also had the opportunity to define Liquid Intelligent Technologies’ entire data architecture.

This includes the organisation’s business process and the governing set of rules, policies, standards, and models that govern and define the type of data collected and how it is used, stored, managed, and integrated within an organisation and its database systems." At the 2023 Africa Tech Week Awards, Trishen of Liquid Intelligent Technologies scooped the Business Leader of the Year award.

The award recognises a community-minded thought leader who demonstrates the drive to improve business engagement and demonstrates the success they contributed to the strategies transforming parts of a business through AI innovation; Trishen proved to be such a thought leader.