Public Sector Manager - October 2014 issue by Topco Media

OCTOBER 2014

Safety and security Minister Nkosinathi Nhleko on keeping South Africans safe

Provincial focus Premier Supra Mahumapelo’s plans to boost North West’s economy

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Sharpening performance We speak to Ministers: • Faith Muthambi • Collins Chabane • Naledi Pandor • Malusi Gigaba

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Contents October 2014

Regulars 16

Conversations with leaders Minister Nkosinathi Nhleko on keeping South Africans safe

Profiles in leadership Accountant General Michael Sass keeps a close eye on government finances

Upcoming events Local and international events for your diary and information

Women in the public sector CEO of the Eskom Foundation Haylene Liberty-Nel is on a mission to ensure that economic and social development takes centre stage

Vital stats Fast facts at your fingertips

Trailblazers Ditebogo Kgomo takes on the world of nuclear power

Aerial View Innovate for better services

In other news A round-up of developments around the Public Sector

CEO Ralf Fletcher Marketing & Sales Director Karla Fletcher National project manager Tel: +27 (0)82 739 3932 Nardine Nelson nardine.nelson@topco.co.za Advertising Tel +27 (0)86 000 9590 Subscriptions and Distribution Aziza Banderker aziza.banderker@topco.co.za Traffic Manager Jody Kallis artwork@topco.co.za ------------------------------------------Acting Director-General Acting Deputy Director-General: Corporate Services Deputy Director-General: Intergovernmental Coordination & Stakeholder Management Deputy Director-General: Content Processing & Dissemination Chief Financial Officer ----------------------------------------------ÂŠ Copyright: GCIS Printed by Paarl Media

Phumla Williams Keitu Semakane Nebo Legoabe Harold Maloka Zwelinjani Momeka

Public Sector Manager â&#x20AC;˘ October 2014

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Features 58 Digital revolution calls for communication evolution Communications Minister Faith Muthambi says government communicators must adapt to innovative ways of communicating

62 46

International relations The Southern African Development Community’s road to full economic integration is gaining momentum

Provincial focus North West Premier Supra Mahumapelo turns his attention to agriculture, arts and culture, and tourism to boost the province’s economy

Public Sector Manager Forum Head of the National Consumer Commission Ebrahim Mohamed champions the rights of consumers

Financial fitness Setting the record straight on government’s proposed retirement reforms

Public Sector appointments Who is new on persal?

Book Reviews Empowering books on management

Home Aﬀairs sets the course for excellence Minister Gigaba plans to mould a new breed of Home Affairs officials

Opinion Information is knowledge and power, says Lumko Mtimde

Nat Nakasa returns home Former Drum and Rand Daily Mail journalist Nat Nakasa is reburied in his hometown, Chesterville, after 49 years in the US

Multilateral continuity management Justice Nepfumbuda says multilateral continuity management is the way to go

Lifestyle 86

Travel Lazy summer days in KwaZulu-Natal

Food and wine Chef Ska Moteane shares the unique spirit of Basotho cooking

Grooming and style Bongiwe Walaza is taking the fashion world by storm

Car reviews The inside track on the new Opel ADAM and Mokka as well as Volvo’s XC90

Health and well-being Breast cancer can be beaten

Nice-to-haves Useful gadgets that help you set up office wherever you are

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Message from the Minister

n 1994, government inherited a country with high levels of pov-

ed one such intervention. “Through Project Mikondzo

erty and unemployment. These challenges regrettably persist

we came face to face with the plight of thousands of

even today, largely due to the destructive effect of apartheid poli-

seasonal farmworkers who remain vulnerable to sea-

cies, which limited access to quality education and sought to restrict

sonal risk to food insecurity and malnourished children.

formal labour market participation for the majority of South Africans.

This led us to introduce the pilot programme in De

This tragic legacy has not yet been overcome. Government has

Doorns to provide support to seasonal workers,” she

therefore, over the past 20 years, implemented a number of pro-

said.

poor policies to assist the

Between September 2013

most vulnerable in our

and March 2014, Project

communities.

Mikondzo reached 730

As we mark Social De-

wards in the 23 poorest dis-

velopment Month, we are

tricts. The lessons learned

reminded of our successes

from these interactions

in providing social services

have proved invaluable in

to millions of South Afri-

assisting the Department

cans, however more work

of Social Development to

remains. Therefore, during

develop a Service Improve-

October, the Department

ment Plan (SIP).

of Social Development

During Social Devel-

(DSD) will continue to

opment Month, Project

build on the successes of

Mikondzo will further its

the past through the na-

reach and consult with the

tional service delivery im-

following communities:

provement strategy called

Bizana in the Eastern Cape

Project Mikondzo.

(7 October), Limpopo Prov-

This programme, launch-

ince (17 October), Emam-

ed last year September,

pondweni in the Eastern

which means "footprints"

Cape (23-24 October), Mata-

in Xitsonga, mainly aims to

tiele in the Eastern Cape (31

increase the ‘footprint’ of

October) and Welkom in the

the social services. It also

Free State (4 November).

attempts to better under-

These consultations are

stand the social challenges

critical to ensure that we

faced by the poorest wards.

provide communities with

To accomplish this, office-

services and make these services as easy as possible

ment Agency (NDA) and the South African Social Security Agency

to access.

(SASSA), join frontline officials to interact with communities on their social needs.

One of our social services we are the most proud of and which also forms the cornerstone of our pro-poor

Once a challenge has been identified, the Department of Social

policies is social grants. Currently more than 16 million

Development with local authorities and social workers, create in-

South Africans are benefiting from it, of which 11 mil-

terventions to respond to the needs of the communities.

lion are child support grants.

Social Development Minister Bathabile Dlamini recently highlight-

the most appropriate social

bound officials from DSD and its entities, the National Develop-

Our track record in social services had a measurable >>

Public Sector Manager • October 2014

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Message from the Minister

impact among poverty stricken communities. The "Poverty Trends in

Africans against the abuse of social services. We urge

South Africa" report released by Statistics South Africa (Stats SA) earlier

communities to report all corruption and misuse of

this year, states that the successes of pro-poor policies are reflected

all types of grants to authorities.

in the decline in poverty between 2006 and 2011. Furthermore, the

As we mark Social Development Month, we should

2013 General Household Survey also found that the percentage of

all be proud of the impact that our pro-poor policies

households that experienced hunger decreased by 16 per cent be-

have had in improving the lives of South Africans.

tween 2002 and 2013.

However, many are still shackled by poverty and as a

We are extremely proud of these gains, but also disappointed that

caring society we all need to work together to beat

the social services are often tainted with corruption and fraud. Be-

the triple challenge of poverty, unemployment and

tween April 2012 and November 2013, a total of 241 SASSA officials

inequality. Let us work together to move South Africa

were suspended, dismissed or convicted for fraud related matters.

forward!

The SASSA CEO, Virginia Petersen, is adamant that fraud and corruption will be rooted out. “Every case of fraud in the system robs a deserving poor South African of a chance to improve their lives,” Petersen said. Another important milestone in the fight against corruption was reached recently, when Minister Dlamini announced steps to stop the exploitation of its social grants database, which had been used to issue loans, sell airtime and funeral policies to beneficiaries. “The social assistance grants provide poor households with the means to meet their basic needs, especially food and we cannot allow these solidarity funds to be eroded to enrich a few unscrupulous business people,” she said. The department is now implementing measures to safeguard its payment systems by making them off-limits to creditors. The Social Assistance Act Regulations will also be strengthened. As we root out corruption on the administrative side, government is also warning South

Public Sector Manager • October 2014

Germiston Light Vehicle Suzette Pretorius Tel: 011 824 4290 Email: suzettep@itta.co.za Wadeville Light, Heavy, Forklift, Auto Elec, Motorcycle, Scooter Adri Pretorius Tel: 011 255 4240 Email: adrip@itta.co.za

TECHNICAL TRAINING ACADEMY

Cape Town Petrol, Diesel, Motorcycle Jan Smit Tel: 021 951 2603 Email: jans@itta.co.za

MECHANICS KEEP THE WHEELS OF THE ECONOMY TURNING

MECHANICS KEEP THE WHEELS OF THE ECONOMY TURNING The trades need bright, quick-thinking young men and women who are not afraid to work with their hands and their minds at the same time, on complex machines in all of their different sizes.

many specialities for mechanics, and they Wadeville and Cape Town Apprentice are definitely in high demand as vehicles Academies – are geared specifically get more and more technologically towards reviving this trade. A rewritten advanced. No longer can mechanics work curriculum for the trade makes it modern on just any and relevant to the bikes driven today. vehicle or machine; they need to study, Its Kawasaki, Triumph, Harley Davidson At IMPERIAL we are looking to employ learn and practise their skills. The lightand other specialist bike brands require only the best of the best to do just that. vehicle mechanic is a specialist who deals qualifiedapprentices in this field. canpetrol, be bothdiesel petroland or diesel, and their related components The trades need bright, quick-thinking young menlargest and women who are which A network of the three training with hybrid passenger parts. Heavy-vehicle mechanics arevehicles employed motor not afraid to work with their hands theirAfrica minds at the same academies inand South boasts thetime, andvehicles, and light commercial asby both Auto electricians have become a scarce manufacturers and motor dealers with workshops. They are also on complex machines in all of their different sizes. latest in trainers, teaching practices, tools, well. This type of mechanic is responsible skillfound and are required in every motor At IMPERIAL we are looking to employ only the best of the best in tractor, bus and truck dealerships and workshops, and speciality equipment and e-learning management for conducting fault tracing of business. Combine this with industrial to do just that. A network of the three largest training academies in diesel companies. IMPERIAL has a huge network of truck businesses, platforms to ensure a modern, switchedcomponents, and repairing and replacing electronics or autotronics and you have South Africa boasts the latest in trainers, teaching practices, tools, such as IMPERIAL Logistics, commercials and related companies – on technician forplatforms moderntovehicles. If parts. sign They…also inspect and a trade technician who is able to get just the look relevant for the IMPERIAL we need you there! equipment and e-learning management ensure a modern, you for want to become you service vehicles, and test repairtrade work. The a comeback. the heart of these complex electronic The motorcycle and scooter-mechanic is making switched-on technician modern vehicles.aIftechnician, you want to become of IMPERIAL’s three training facilities – its Wadeville and Cape running again. IMPERIAL has a technician, you will need to have a Matric with Maths, will need to have a Matric withScience Maths,and Twoheavyvehicle specialist works mainly on machines Apprentice Academies – are geared specifically many towards English at a minimum of 50%. Anything won’t make Science and Englishbelow at a that minimum of it Town trucks and heavy-industry transport, places for auto electricians and through the modern apprenticeship. You may also go through the reviving this trade. A rewritten curriculum for the trade makes it 50% Anything below that won’t make it which can be both petrol or diesel, and diagnostic experts. TVET college Generic Trade Preparation programme, which will modern and relevant to the bikes driven today. Its Kawasaki, Triumph, through the modern apprenticeship. You their related components and parts. provide you with the N1 and N2 subjects necessary to enter into a Harley Davidson and other specialist bike brands require qualified may also go through the TVET college Heavy-vehicle mechanics are employed Autobody-repair and vehicle-painting apprentices in this field. trade. Generic Trade Preparation programme, by both motorhave manufacturers andskill motor tradesinare in high demand. Just as in the Auto electricians become a scarce and are required There are many types of mechanics, from light-vehicle to heavymotor with business. Combine They this with electronics will mechanics, provide you with the N1 forklift and N2 every dealers workshops. are industrial also other or trades, the high entry requirements vehicle, motorcycle which and scooter auto electricians, you havebus a trade who is able to getare the heart mechanics, autobody repairers and vehicle to mention subjects necessary to painters, enter into a trade. a autotronics found and in tractor, andtechnician truck dealerships in place to make sure that apprentices of these electronic machines running few. All trades require bright people with good mechanical aptitude. and complex workshops, and speciality diesel again. IMPERIAL copehas with a very modern and scientific In the automotive industry there are many specialities for mechanics, many places for auto electricians and diagnostic experts. There are many types of mechanics, from companies. IMPERIAL has a huge network trade.The IMPERIAL Autobody and Danmar Autobody-repair and vehicle-painting trades are in high demand. and they are definitely in high demand as vehicles get more and more light-vehicle to heavyvehicle, of truck businesses, such as IMPERIAL group needs apprentices for it’s huge technologically advanced. No longer can mechanics work on just any Just as in the other trades, the high entry requirements are in place scooter mechanics, Logistics, commercials andwith related to make sure that apprentices cope a very modern and network scientific … are you in? vehicle or machine; theymotorcycle need to study,and learn and practise their skills. auto iselectricians, forklift mechanics, companies – just look for IMPERIAL IMPERIAL Autobody and the Danmar group needs apprentices The light-vehicle mechanic a specialist who deals with petrol, trade.The huge … are you in? diesel and hybrid passenger vehicles, and light commercial vehicles as for it’s autobody repairers and vehicle Vehicles keep South Africa moving. sign …network we need you there! Vehicles keep South Africa moving. Without cars, bikes, trucks and cars, bikes, trucks and buses, our well. This type of mechanic is responsible conducting fault painters, to for mention a few. AlltracingTECHNICAL Without TRAINING TRAINING TRAINING TECHNICAL TECHNICAL of components, and repairing and replacing the relevant parts. They buses, our economy will come to a stop. Mechanics play a key role in trades require bright people with ACADEMY TheACADEMY motorcycle and scooter-mechanic economy will come to a stop. Mechanics ACADEMY also inspect and service vehicles, and test repair work. The heavy- ensuring our economy stays on track. good mechanical aptitude. In the trade is making a comeback. Two of play a key role in ensuring our economy vehicle specialist works mainly on trucks and heavy-industry transport, automotive industry there are IMPERIAL’s three training facilities – its stays on track. Germiston Germiston Germiston Light Vehicle Light Vehicle Light Vehicle Suzette Pretorius Suzette Pretorius Suzette Pretorius Tel: 011 824 Tel:4290 011 Tel: 824 011 4290824 4290 Email: suzettep@itta.co.za Email: suzettep@itta.co.za Email: suzettep@itta.co.za

WadevilleWadeville Wadeville Light, Heavy, Light,Forklift, Heavy, Light,Auto Forklift, Heavy, Elec, Forklift, Auto Motorcycle, Elec, Auto Motorcycle, Elec, Scooter Motorcycle, Scooter Scooter Adri Pretorius Adri Pretorius Adri Pretorius Tel: 011 255 Tel:4240 011 Tel: 255 011 4240255 4240 Email: adrip@itta.co.za Email: adrip@itta.co.za Email: adrip@itta.co.za Cape Town Cape Town Cape Town Petrol, Diesel, Petrol,Motorcycle Diesel, Petrol,Motorcycle Diesel, Motorcycle Jan Smit Jan SmitJan Smit Tel: 021 951 Tel:2603 021 Tel: 951 021 2603951 2603 Email: jans@itta.co.za Email: jans@itta.co.za Email: jans@itta.co.za

MECHANICS MECHANICS MECHANICS KEEP KEEP KEEP THE THE WHEELS THE WHEELS WHEELS OF OF THE OF THE ECONOMY THE ECONOMY ECONOMY TURNING TURNING TURNING

can can both becan petrol both be petrol or both diesel, petrol or diesel, and ortheir diesel, andrelated their and related their components related components components The trades Theneed trades Thebright, trades need bright, quick-thinking need bright, quick-thinking quick-thinking young men young and young men women and men women who andare women whowhich are who which are bewhich and parts. and Heavy-vehicle parts. and parts. Heavy-vehicle Heavy-vehicle mechanics mechanics are mechanics employed are employed arebyemployed both bymotor both by motor both motor not afraid notto afraid work not afraid towith work to their with work hands their withand hands their their hands andminds their andat minds their the minds same at thetime, at same the time, same time, manufacturers manufacturers manufacturers and motor anddealers motor and motor dealers with workshops. dealers with workshops. withThey workshops. are They alsoare They found also are found also found on complex on complex machines on complex machines in all machines ofin their all of different intheir all ofdifferent their sizes. different sizes. sizes. inthe tractor, in tractor, bus inand tractor, bus truck and bus dealerships truck and dealerships truck and dealerships workshops, and workshops, andand workshops, speciality and speciality and speciality At IMPERIAL At IMPERIAL At weIMPERIAL arewe looking arewe looking to areemploy looking to employ only to employ the only best the only ofbest the theof best best theof best best diesel diesel companies. IMPERIAL companies. IMPERIAL hasIMPERIAL a huge has anetwork huge has a network huge of truck network ofbusinesses, truck of businesses, truck businesses, to do just to do that. just to A do that. network justAthat. network ofAthe network three of thelargest of three the largest three training largest training academies training academies inacademies in companies. in diesel suchtools, assuch IMPERIAL as such IMPERIAL as Logistics, IMPERIAL Logistics, commercials Logistics, commercials commercials and related and related companies and related companies –companies – – South Africa SouthSouth boasts AfricaAfrica boasts the latest boasts the in latest trainers, the latest in trainers, teaching in trainers, teaching practices, teaching practices, tools, practices, tools, just look just forlook the justfor IMPERIAL look thefor IMPERIAL the sign IMPERIAL …sign we need …sign weyou … need we there! you need there! you there! equipment equipment and equipment e-learning and e-learning and management e-learning management management platforms platforms to ensure platforms to ensure a modern, to ensure a modern, a modern, The motorcycle The motorcycle Theand motorcycle scooter-mechanic and scooter-mechanic and scooter-mechanic trade istrade making istrade making a comeback. is making a comeback. a comeback. switched-on switched-on switched-on technician technician for technician modern for modern vehicles. for modern vehicles. If you vehicles. want If youtoIf want become youto want become to become Two Two IMPERIAL’s ofTwo IMPERIAL’s ofthree IMPERIAL’s training three three training facilities training facilities – itsfacilities Wadeville – its Wadeville – its and Wadeville Cape and Cape and Cape a technician, a technician, ayou technician, willyou need will you toneed have will to need a have Matric toahave Matric withaMaths, Matric with Maths, Science with Maths, Science and Science and ofand Town Town Apprentice Apprentice Academies Academies –Academies are geared – are –geared specifically are geared specifically specifically towards towards towards EnglishEnglish at a minimum English at a minimum at of a minimum 50%.ofAnything 50%. of Anything 50%. below Anything below that won’t below that make won’t that it won’t make make it Apprentice it Town reviving reviving thisreviving trade. this trade. Athis rewritten trade. A rewritten curriculum A rewritten curriculum for curriculum thefor trade thefor makes trade the trade makes it makes it it through through the through modern the modern apprenticeship. the modern apprenticeship. apprenticeship. You may You also may You goalso may through go also through the go through the the modern modern and relevant modern and relevant and to the relevant bikes to thedriven to bikes thedriven today. bikes driven Its today. Kawasaki, today. Its Kawasaki, Its Triumph, Kawasaki, Triumph, Triumph, TVET college TVET college TVET Generic college Generic Trade Generic Preparation Trade Trade Preparation Preparation programme, programme, programme, which which will which will will Harley Harley Davidson Davidson and Davidson other andspecialist other and other specialist bike specialist brands bike brands require bike brands require qualified require qualified qualified provide provide you provide with youthe with you N1the and with N1 N2 the and subjects N1N2 and subjects necessary N2 subjects necessary tonecessary enter tointo enter to a enter into a into a Harley apprentices apprentices in apprentices this field. in this in field. this field. trade. trade. trade.

Germiston • Light Vehicle

Suzette Pretorius • Tel: 011 824 4290 •Email: suzettep@itta.co.za

Wadeville • Light, Heavy, Forklift, Auto Elec, Motorcycle, Scooter Adri Pretorius • Tel: 011 255 4240 • Email: adrip@itta.co.za

Cape Town • Petrol, Diesel, Motorcycle

Jan Smit • Tel: 021 951 2603 • Email: jans@itta.co.za

Message froM the aCting Ceo

Creating a better

life for all

outh Africa this year celebrates 14 years of local government. This period has been marked by seismic changes, which were necessary to overhaul the dysfunctional administra-

tive and political structure the apartheid government had imposed on our nation. In effect, we went from a zero base in large areas of the country to the present situation where every municipality throughout South Africa provides services to meet the basic needs of our citizens, and is at the forefront of improving their quality of life. We are confident that a strong foundation is in place to ensure the realisation of former President Nelson Mandela’s vision for the provision of services to everyone. Under apartheid, the majority were provided with inferior basic services. This changed in 1994 when services were rolled out to all South Africans. In fact, the Constitution states that everyone has the right of equal access to public service. Our immediate task now is to build on this foundation; the progress in the past 14 years has been immense but more must be done if we are to move forward.

economic growth and job creation. He pulled no punches and indicated that while there had been successes in many municipalities, there were also challenges. The summit, under the theme: Back to Basics - Serv-

If we are to overcome the legacy of the past, communities must

ing our Communities Better, was an opportunity for all

also stand up and take responsibility for the performance of their

role players to frankly and openly discuss the details of

municipalities. Government has built several avenues for the pub-

an action plan to strengthen local government.

lic to participate in decisions impacting on their lives. Communi-

The Back to Basics Strategy was crafted in a response

ties must play their part in using these avenues to ensure that

to an assessment report on the state of local govern-

their voices are heard as policy is formulated and implemented.

ment by the Department of Cooperative Governance

They must also hold municipal councils to account and ensure

and Traditional Affairs earlier this year. Their assessment

that they deliver on their promises. We need partnerships be-

highlighted the weakening of institutional and organi-

tween government, citizens and civil society to better deal with

sation abilities of some municipalities, which hampers

issues that affect people daily.

their ability to fulfil basic responsibilities.

President Jacob Zuma recently met with all role players at a

It was based on key indicators such as: political

specially convened Presidential Local Government Summit to

stability, governance, service delivery, financial man-

map out a plan to address challenges of service delivery in the

agement, institutional management and community

local government sphere. This is in line with his vision that peo-

satisfaction. It sought to identify municipalities that

ple’s experience of local government must be a positive one.

were doing well, reasonably functional, almost dys-

During his State of the Nation Address in June, President Zuma emphasised that local government must be at the forefront of improving people’s lives and creating conditions for inclusive

functional, and those regarded as in need of immediate intervention. Some might argue that this state of affairs is >>

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MESSAGE FROM THE ACTING CEO

President Jacob Zuma addressing delegates at the Presidential Local Government Summit.

ample proof that government is failing in its duty to provide ser-

porting and evaluation. This will allow government

vices. On the contrary, it is proof that the government will not shy

to address blockages and backlogs; it will also as-

away from challenges and will continue to seek solutions.

sist us in identifying municipal officials involved in

The strategy provides a step-by-step plan of what needs to be done

tender corruption and unauthorised expenditure.

in the intergovernmental sphere to improve the performance of mu-

A vital part of this plan involves developing new

nicipalities. Ultimately, it should improve people’s lives, ensure decent

infrastructure at a faster pace to transform our

living conditions and close the gap between government and

communities, create jobs and strengthen service

communities.

delivery. The new infrastructure will expand access

This plan calls on municipalities to play a developmental role in their communities and ensure that people’s dignity is restored.

to healthcare facilities, schools, water, sanitation, housing and electrification.

They must promote a culture of human rights and ensure that their

Enormous progress has been made in the sphere

actions and that of those hired to provide services comply with

of local government since 1994. Wherever one looks

all the legal requirements. It calls on municipalities to ensure that

there is evidence of change. Government is proud of

traffic lights work, potholes are filled, water is delivered, electricity

municipalities that stand out for consistently good

is supplied, and refuse and waste management takes place.

performance in audits, expenditure on municipal

Most importantly, it places open communication at the heart

infrastructure grants and service delivery. Munici-

of what we all we do by insisting that they establish platforms

palities such as the Nkangala District Municipality,

through which communities can interact with officials. However,

Cacadu District Municipality, Zululand District Mu-

it goes even further as these interactions must ultimately result in

nicipality and several others are beacons of excel-

a timeous response to challenges.

lence that can and should be emulated.

In particular, officials must take the initiative and regularly update

Government’s plan is therefore simple. It is to im-

their communities about developments in the area and provide

prove the lives of all South Africans. It will not rest

compelling reasons in instances where they are unable to deliver.

until all municipalities are fully functional, effective,

There will be enhanced municipal performance monitoring, re-

efficient, responsive and sustainable.

Public Sector Manager • October 2014

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Letters to the eDitor

We hear you! PR PR WO OF OF mE ILE ILE NSSIN INSA LEAD LE ADTY FE ERSH ER SHIP AN IPSECURIT D Y

Wr Photograph iter: Albert Pule er: Kopano Tlape

Dear Editor I must commend you and your team on your outstanding work on PSM magazine. It is interesting and very informative. I especially enjoyed the article on Captain Breeda Koopman in the August edition. Police officers are always portrayed in a bad light and the article on Captain Koopman was a welcome change. It is encouraging to know that there are still police officers who are willing to go the extra mile for the communities they serve. Captain Koopman is a role model to many youth and aspires to make a difference in their lives. She is truly an inspiration and one of the many everyday heroes who are trying to the make country a better place. It is important to celebrate the efforts of citizens such as Captain Koopman so that their work in helping our communities does not go unnoticed. Well done to PSM for doing just that.

Reneshia January, Johannesburg

Captain Bree

da Koopma

Captain K o uplifts the opman Eersterus people t

She runs a number of non-go tions in the vernment crime-ridd al organisaled townsh en and you ip to empow ng people er wom. It is these efforts tha t led to her woman of being nam the Year at ed Police the SAPS Firs Awards. t National Excellence The award s were intr oduced by missioner n this warm National Pol General Ria autumn afte ice Comh Phiyega rnoon, as the the SAPS, to set, Captain rew ard memb sun is abo police res Breeda Koo ers of ut to ervists and pman, 36, Forum wh the Commu and walks alights from o excel in down the nity Police a taxi their duties. street tow She has had Lieutenan ard home. a long day t Colonel Jab at the hea African Pol ulile Nkosi, with Captain dquarters ice Ser vic who has wo of the Sou e (SAPS) in Koopman rked th an outrea for more Pretoria, wh she was not ch and com than six yea ere she wo entirely sur municatio rs, says rks as prised wh About 20 ns officer. the award en her col metres dow . league wo n the stre girls who n et, a young “Sh are playin e is a good boy and thr g, rush to person wh ee vests made her side we o likes to munity pro of cardbo aring bulletp work with jects that ard boxes. comroof have a pos As Captain lives of oth itive influen Koopman ers ,” explains ce on the approache gun from Lieutenan s, the boy Captain Koo his ‘holste t Colonel pulls out r’ and says pman is the Nkosi. a toy street. We to her : “W brain behind tiatives tha want you e are patroll a number t empower to feel safe ing our of iniwomen suc because we The commu ers’ Interve h as The You are proud nity of Eer ntio ng Mothn, a suppor sterust, eas of you.” proud of her t group for t of Pretor to give eac efforts to ia, is par ticu young mo h other em improve the the larl otio y rs Captain Koo nal ir lives. and spiritu also started pman em al suppor t. the Entrep bodies a sto She reneurial Hai police offi ry that is not tion where cers who r-a-Thon, a young wo often told go beyond competimen compet – of the com the call of to sho munity. e against eac duty for the wcase the ir hairstyling benefit h other skills to pro while the spective clie ‘My Kassie 2nd Chanz’ nts, trains and Foundation Public Sec develops tor Manag educates, young peo er • August ple. 2014 >>

Dear Editor I was deeply moved by the August edition of PSM as it celebrated women and the struggles, which they endured in the past. Having lost my mother while still a teenager, reading through the magazine helped me reflect on the relationship I had with her and the kind of efforts she made to make my life easy and future brighter. Today, I am a young working man because she taught me well and advised me to focus on education. I also appreciate what the Nelson Mandela Children’s Fund is currently doing to see the dream of an iconic man, former Mr President Nelson Mandela, come to realisation. It pleases me to know that there will be a hospital, which will focus only on children’s care. I strongly believe that with such a facility children will receive the best care. Thanks to the PSM team for publishing amazing articles which are educative and give insight on what public servants do in order to keep South Africa in check and afloat.

Brain Lebopa, Pretoria

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Public Sector Manager • October 2014

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ConVersations With the LeaDers

Writer: Noluthando Mkhize

Minister Nhleko has SAPS marching to a different tune Minister Nhleko says the SAPS is still a growing organisation that is transforming.

inister of Police Nkosinathi Nhleko is on mission to

work of the SAPS to do so,” said the Minister.

transform the image of the men and women in blue.

Another aspect of improving interaction between the

He hopes to achieve this through continuous in-

public and the police will be the launch of a front line

teraction between the South African Police Service (SAPS) and communities across the country.

service delivery programme. “Members of the community should be treated with

“Something needs to be done to try and wash off the nega-

respect and dignity and also a receive a service. The

tive image of the SAPS at a public level. There needs to be

question of being diligent on the side of the police

thorough, on-going stakeholder management and community

is also going to be a focal point. We will run this as a

base programmes as a focal point.

project to improve the image of the police and the

“You can only improve the image of police if members of the

services provided at the police station.”

community, who are recipients of the service of the police, are absolutely clear about the police service and understand it

Crime statistics a numbers game

much better,” he told PSM.

On the recent release on crime statistics, Minister Nhle-

The National Development Plan (NDP) calls for community participation in community safety by 2030, which is critical for a safe and secure society. According to the NDP, this will be achieved by involving the public in the fight against crime.

ko said emphasis should not be placed on numbers but efforts to improve safety and security. “The problem is with how South Africans deal with crime statistics. The debate has degenerated to being about numbers and research methodology.

“Ordinary citizens must learn to own up on the question of

“Energy needs to be diverted towards what needs to

creation of a safe and secure environment. We must take re-

be done to improve levels of safety as a country. The

sponsibility; it is our job and duty to do that. It is not solely the

important thing is can an ordinary South African walk

Public Sector Manager • October 2014

down the street any time of the day and still feel safe?”

He added that contact crimes were prevalent in soci-

The latest crime statistics recorded an increase in mur-

ety and there were high levels of violence and aggres-

der, attempted murder and robbery with aggravating circumstances. Overall, murder decreased by 9,2 per cent over the past 10 years (2004/05 to 2013/14), but increased of 5

sion, which was a serious concern. In line with the NDP, the focus would be on strengthening the criminal justice system, professionalising the police as well as building safety, the Minister added.

per cent in the 2013/14 financial year. “If you look at the five or 10-year trends, combined

Reducing violent crimes

with the year under review, contact crime is a perma-

Minister Nhleko said better planning was needed to

nent feature.”

combat violent crimes, especially with the festive sea-

According to the Minister, when drug abuse is rife and levels of poverty and unemployment are high, crime statistics are bound to rise. “The prevalence of drug and alcohol abuse in South Africa is very concerning. In most of our communities we find more taverns than schools and churches combined. “There is a need to regenerate morality in our society, which will help us in the fight against crime.” According to the statistics, there was also a 5,6 per cent decrease in sexual offences across the country. Minister Nhleko said the issue of sexual offences still needs to be tackled by all responsible citizens.

son around the corner. “The starting point will be issues of planning and coordination, particularly to deal with the increase in robberies over the festive season. Our emphasis will be on intelligence driven policing.” He believes that community outreach programmes that support the work of the police will help develop this intelligence and ultimately reduce contact crimes. “There are also issues that we as a society at some point need to debate on, such as the culture of violence… There is something extremely wrong about the thinking and approach on the issue of violence.” “Crime takes place anywhere in the world. What differs

“The decrease in sexual offences crime does not sug-

is the manner in which the crimes are executed from

gest that no incidents of rape were occurring, they still

one country to another. A person snatches a cellphone

do exist.”

from you but still isn’t satisfied, and then shoots you. >>

The new state of the art police station opened by Minister Nkosinathi Nhleko in Tembisa recently.

Public Sector Manager • October 2014

CONVERSATIONS WITH THE LEADERS

There is level of violence that accompanies crime.” Another area that needs attention is violence against vulnerable groups.

and an approach. You can take away a rank, thinking that you are demilitarising a person but the fact is if you have not altered the manner of thinking and manner

“We need to discuss these societal issues. I grew up at a time

of approach it will be militaristic. It’s a critical area of

when a grandmother was protected by the community. This

policing and a balance needs to be found on the issue.”

thing of raping the elderly is more than abnormal, it is an in-

He added that the front line service delivery pro-

definable sickness.” “The other aspect is that children need to be protected at all cost. They are often victims of sexual violence.” Minister Nhleko said these were not necessarily policing matters but issues that society needed to look into.

gramme was also part of professionalising SAPS. Police, in partnership with the University of South Africa, have established a police academy at Paarl in the Western Cape. Last year the academy opened its doors to 120 students studying towards a Bachelor of Policing degree.

The state of policing

“Exposing, middle and senior members to training

While the police often attract criticism, Minister Nhleko said it

programmes is part of cultivating this professional

must be understood that the SAPS is still a growing organisa-

SAPS. There is another element of attracting young to

tion that is transforming.

make the police service a place of choice for them…

“It's an institution that needs to find better ways and means to do its work. Policing in the context of democracy is an on-

We must create a positive image in the minds of the young for them to join SAPS.”

going challenge. There has been a significant shift. “If you look at police pre–1994, it was a different institution -

Minister Nhleko’s priorities

highly militarised and absolutely no negotiation skills, no soft

The Minister said since taking office, his main aim has

human touch. There has been a lot of change with the police

been to learn and understand the policing environ-

becoming more civilianised.”

ment.

Minister Nhleko feels strongly that police are not acknowledged for the work they do. “We need to accept that policing is an emotive subject. I don’t

“The first priority was to understand what constitutes this portfolio and what are the key critical areas of policy that one has to look into.

think there is enough credit given to the police. I keep remind-

“I’m still in the process of doing so. It became im-

ing people that part of the reason why we have a stable democ-

portant to meet internal stakeholders, management

racy and a stable democratic election is the work of the police.”

at national and provincial level, and to understand the

“Part of the reason why you can go to the stadium and watch

policing dynamics, issues and challenges that they are

a sports match is because the police are there to maintain order. SAPS had a huge role to play in the 2010 FIFA World Cup. You don’t find widespread appreciation for the work that is being done by the police.”

faced with.” Also receiving top priority from Minister Nhleko is SAPS’ recruitment strategy. He wants to attract more young people with integrity to SAPS.

Demilitarising the police

“We have started rolling out a community based re-

One of the goals of the NDP is for SAPS to be demilitarised and

cruitment strategy. We are also asking members of the

transformed into a professional civilian service.

community at a local level give input on who should

With Minister Nhleko at the helm of the Police Ministry, there will be a lot of research into demilitarizing the police.

join the SAPS family.” He said locals playing an active role in the recruitment

“What do we mean by demilitarisation? What is adequate,

selection would help fight crime and corruption within

proper and sufficient for the country as far as demilitarisation

the service as only the best candidates would become

is concerned. Is demilitarisation doing away with ranks?”

police officers.

“Our argument is that demilitarisation is about a state of mind

Public Sector Manager • October 2014

Recently members of the Hawks and Crime >>

PUBLIC SECTOR MANAGER

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SUBSCRIPTION OFFER Public Sector Manager, a gciS Publication, offerS unMatched Marketing and coMMunication oPPortunitieS. Aimed at all middle and senior managers in the Public Service and the Public Sector in general, Public Sector Manager speaks to the largest audience of government decision-makers in South Africa. With a print run of 16 000 copies distributed monthly – Public Sector Manager is a rare platform that offers a window of opportunity for marketers and communicators in both the public and private sectors to target a huge captive audience of Senior Government Officials. As a group they preside over a procurement budget of more than R150 billion per annum and their needs list include both products

solutions, catering services, security, office equipment, buildings and facilities, environmental products, waste-management solutions and general products. This category of Public Servants collectively earn R6 billion per annum. They are a powerful consumer audience – and marketers and brand specialists looking at reaching this niche market are afforded the opportunity of showcasing their products and services in the publication. By taking advantage of these opportunities, companies and their

PUBLISHED BY:

ConVersations With the LeaDers

Intelligence arrested 23 SAPS officials from the Free

Commissioner for the then Department of Correctional

State on charges related to defeating the ends of justice,

Services.

theft, corruption, and money laundering. “We will continue to deal with this [corruption]. This is a negative element and the key thing is how do we deal with it. The community recruitment is part of mitigating the process,” he added.

Minister Nhleko hails from Empangeni in KwaZulu-Natal and was among the first group of Members of Parliament in 1994 in the new democratic South Africa. He has an Honours degree in Labour Law from the Graduate Institute of Management and Technology, and Masters in Leadership and Change Management from Leeds Met-

Plans for the future SAPS

ropolitan University in the United Kingdom.

Minister Nhleko said he would continue to meet with police and people outside the service to gather ideas to perfect policing. Infrastructure backlog is another challenge he intends addressing. “Deputy Minister of Police Maggie Sotyu is leading a task team with the Department of Public Works looking at how do we deal with the backlog, focusing on building police stations especially in rural areas.” “Private institutions have pledged to work with the police. They want to contribute in the infrastructure development. An interesting development is that you have South African based companies wanting to assist. Eskom and Transnet have also contributed in the of construction of police stations.” He said meeting the board of the Community Policing Forum (CPF) was also on the table. Discussions with the CPFs would focus on rejuvenating their work.

From labour to policing Minister Nhleko has had to make quite a transition from

What do you do for fun?

director-general of Labour since 2011 to leading the

I love reading. I am currently reading Timothy

men and women in blue. “The transition has been shocking because I have been an administrator and I enjoyed my work. Over-

Ryeberg’s Living in a town called Dachau.

What are three words that describe you? Philosophical, strategic and decisive.

tion. It’s been a struggle to adjust. I must accept that I

One thing that people don’t know about you?

won’t be able to walk around without being surrounded

I am very shy.

night I became a politician and this was a difficult transi-

Minister Nhleko has served on various portfolio com-

If you where not Police Minister what would you be doing?

mittees such as transport, labour and environmental

I would like to teach or lecture to pass on the

affairs.

knowledge that I have acquired.

by people.”

He was also the Deputy Municipal Manager of uMhlathuze Municipality in KwaZulu-Natal and Regional

Public Sector Manager • October 2014

Do you play a musical instrument? I play the saxophone and acoustic guitar.

Writer: Noluthando Mkhize Photographer: Linda Mthombeni

ProfiLesininLeaDershiP LeaDershiP ProfiLes

Sass(y) Accountant General keeps a close eye on government finances (OAG), which consists of 10 chief directorates. Once the Budget has been announced, it is the OAG's responsibility to promote and enforce transparency and the effective management of these allocated resources at all spheres of government. This also includes all state entities. Departments present their requests to the Ministers Committee on Budget (MinComBud). The committee decides on and recommends the budget for each department based on priorities. “Once it [the Budget] gets paid, it will go through our accounting system.” When Minister of Finance Nhlanhla Nene announces how the Budget will be divided, the funds allocated do not immediately go into departments' accounts. “As the South African Revenue Services (SARS) collects money through tax on a monthly basis, it comes to our bank account and we issue it through a banking system,” explains Sass. The OAG is responsible for the National Revenue Fund, into which money received by the national government must be paid, unless excluded by an Act of Accountant General Michael Sass.

Among other things, the OAG is also responsible for very accounting officer should apply prudent financial management skills when dealing with public money.

producing consolidated annual financial statements, which is audited by Auditor-General Kimi Makwetu.

This is the view of Michael Sass, South Africa’s Ac-

“Every government department produces its own an-

countant General, also dubbed the “chief financial officer

nual financial statements. Once the Auditor-General has

of the country”.

audited the statements they are sent to our office and we

“If you are a chief financial officer or an accounting man-

do what is called a consolidation.”

ager, think about every payment that you do before you

The OAG puts all the fi nancial statements together,

process it. Remember it's public money... We have to turn

which gives it a combined view of revenue, expenditure,

over every penny and make sure we spend it wisely,” he says.

assets and liabilities for national government.

Sass has been with National Treasury for 18 months, six

In addition, the OAG supports the provinces in the pro-

of which has been as Accountant General. Prior to that he

duction of provincial consolidations, which contains infor-

was a Deputy Director-General at Gauteng Provincial Gov-

mation of all government's assets and liabilities.

ernment. He now heads up the Office of the Accountant General

Parliament.

“We can tell you where all the irregular expenditure happened,” says Sass.

Public Sector Manager • October 2014

The OAG also has a unit committed to conducting forensic investigations to fight fraud in the Public Sector. “We investigate corruption and it mainly deals with pro-

building hospitals and schools. Your [public servants’] attitude should be I’m here to serve. Once all of us think like this cost containment should not bother us.”

curement. If a tender was awarded to a friend or the tender procedure was not followed properly, we investigate.

Back to basics

“We never do the investigation for ourselves. We do not

At the recent Presidential Local Government Summit, Presi-

issue any reports from our office. We do the investigation

dent Jacob Zuma and Minister of Cooperative Governance

on behalf of a government department.”

and Traditional Affairs Pravin Gordhan were clear in their call for local government to go “Back to basics” to ensure

Tightening belts

that citizens get the services they deserve.

Sass says his office helped draw up government's cost con-

The OAG will also be at the crux of ensuring that working

tainment measures, which were

procedures in the financial offices

introduced in December last year.

of municipalities are up to standard.

taken against people that do not

The road to the helm of the country’s financials

closely with municipalities and is-

toe the line with regards to cost

Sass holds a Master’s degree in Commerce

suing guidelines and instructions

containment measures. It’s a very

and is a chartered accountant and certi-

in terms of the Municipal Finance

serious matter.”

fied internal auditor.

Management Act (MFMA) to in-

“Disciplinary action should be

This will be done by working

He adds that the decision to in-

He has over 27 years of experience in

crease the number of municipali-

troduce cost containment was well

both the private and Public Sector. He

ties receiving unqualified audits

thought out.

previously held senior positions with

with no findings.

“The economy of the country is

Morvest, Business Innovations Group,

In the latest audit findings for mu-

not in good condition … when we

Grant Thornton, Gauteng Provincial Gov-

nicipalities announced by Auditor-

do the Budget it is based on certain

ernment, Johannesburg Consolidated

General Makwetu, 22 of 319 munici-

growth [forecasts].

Investments (JCI) and SARS.

palities received clean audits.

“We say the economy will grow

He serves as the National Treasury repre-

To improve the performance of

by this much and therefore we can

sentative on the Independent Regulatory

municipalities, National Treasury

tax you by a certain amount... If the

Board for Auditors and the Accounting

investigated the causes of poor

economy doesn’t grow there is less

Standards Board. He is also chairperson

audit results two years ago.

taxes and less money to spend on

of the Eastern and Southern African As-

development.

sociation of Accountants-General.

“When we did the study we compared the audit outcome to the

“We have to cut costs if we can’t

qualification and experience of

bring in more income. We are look-

the chief financial officer. We found

ing at the administration of cost containment measures.

that when the chief financial officer is qualified, has the

We are looking at introducing even more going forward;

necessary experience and been with the municipality for

it is essential.”

a while, those municipalities have fewer audit outcomes

He stresses public servants need to get on board when it comes to saving public funds.

than those that either did not have one or had a chief financial officer who was new or unqualified.”

“If there is a need to tighten our belts, we expect gov-

“We came to the conclusion that capacity-building is

ernment officials to be part of that. Don’t try and look for

very important... Our problem is that we can’t get qualified

loopholes on how you can get around these measures.

people to go to remote places.”

“The spirit of cost containment must say every government department must try and save some money so we can spend the money on things that we really need like

Public Sector Manager • October 2014

To address this, the OAG will invest most of its effort in what National Treasury calls “ICU” municipalities. “This is where you have municipalities that are so >>

ProfiLes in LeaDershiP

stantly. You can get the greatest accounting firm in the world but if they do not have documentation there is nothing they can do. We will ensure all things that needed are there.”

Understanding the world of accounting Sass says South Africans need to educate themselves about the world of accounting. “What South Africans need to understand is that when there is irregular expenditure it does not mean there is fraud and corruption.” He explains it could simply mean that certain processes might not have been followed correctly but value for money was still received. “When irregular expenditure is reported on people immediately assume its fraud, which is not correct. Irregular expenditure can happen even when services were correctly delivered if the procurement process was not followed correctly. poor and badly managed. We can’t help all of them

“We work with public money. We want to try and educate people

but we can help some of them. We send people to go and work with municipalities and train people. “We do a lot of analysis for the struggling municipalities. We do forecasting because you can determine if a municipality is not collecting enough money and in three or six months they might be in trouble. This is where service delivery strikes might start.” He adds that some municipalities use consultants to do their books but still received qualified audits. “Moving forward we will be looking into putting transversal con-

more about accounting and how it

How do you relax? Until a few years ago I played a lot of action sport. These days I spend most of my time reading or relaxing with friends. Three words that describe you? Dedicated, decisive and determined. Favourite holiday destination? Anywhere with no cellphone reception. Favourite meal? Plain old pap, sheba and wors. If you were not the Accountant General, what would you doing? I love debating, so maybe a lawyer.

tracts in place with all these ac-

newspaper you understand what created the problem.” Sass adds that a lot of things are being done correctly in South Africa’s accounting industry. “In terms of regulating accounting standards, South Africa is rated number one and our Auditor-General is also rated as one of the best in the world. “We, as a country, are doing things right in terms of accounting. Our role is emphasising that message, making sure people understand it better in future.”

counting firms. “We are going to put procedures in place and check

works, so that when you read the

Accounting officers should continue to empower themselves through education, he adds.

every month. We tell municipalities that these are the

“Accounting officers must make sure their level of understanding is

documents needed and the Auditor-General will look

up to date. Remember the accounting world is always changing, it’s

for them during audit season.

a dynamic world. We must be more careful in recording transactions.

“We are going to check up on the municipalities con-

Do it properly the first time.”

Public Sector Manager • October 2014

Progress is always beyond what you see.

Join the conversation

Compiled by: Maselaelo Seshotli

UPCOMING EVENTS

Developmental State Conference 11 to 13 November 2014 The Public Ser vice Commission (PSC ) will host the

State Information Technology Agency’s GovTech Conference 2 to 5 November 2014 The State Information Technology Agency will host its 9th annual conference for those involved in delivering information and communications and technology (ICT ) solutions to the Public Service. The four-day GovTech conference runs from 2 to 5 November 2014 at the Durban International Convention Centre The theme for GovTech 2014 is “Government

Development State Conference under the theme “Building a capable, career and professional Public Service to underpin a Developmental State in South Africa”. The aim of the conference is to develop a shared vision on what a capable, professional Public Service would entail and the leadership attributes required to obtain it. Delegates will also present inputs on the PSC’s Strategic Framework discussion document on the Public Service and explore ways to enhance the capacity of the Public Service to deliver on its constitutional mandate and the National Development Plan. The conference takes place at St George Hotel and Conference Centre in Pretoria.

Empowered by Technology” and focuses on unlocking the power of ICT in Public Service delivery by celebrating successes, showcasing achievements and recognising progress. This year’s GovTech will look at solutions, best practices and insights to help develop a government that is empowered by technology and geared towards service delivery.

International Gender, Water and Development Conference 3 to 7 November 2014 Stakeholders from across the globe will gather

The 4th annual Sports and Events Tourism Exchange Exhibition and Conference takes place from 29 to 30 October at the International Convention Centre (ICC) in Durban.

in East London, Eastern Cape, for the Interna-

The conference is hosted by the KwaZulu-Natal Department of

tional Gender, Water and Development Con-

Economic Development and Tourism in partnership with the Culture,

ference hosted by the Department of Water

Arts, Tourism, Hospitality, Sports Sector Education and Training

and Sanitation, Water Research and its partners

Authority (CATHSSETA), SASCOC, Tourism KZN and Durban Tourism,

under the theme “The Untapped Connection”.

South African Airways, Tsogo Sun and is supported by Durban KZN

The conference will provide a platform to

Convention Bureau and the broadcasting partner SABC Sport.

forge partnerships that will address the chal-

The SETE is a two-day conference and exhibition with networking

lenges faced by the sector. It will also address

events. The event attracts visitors as well as senior decision-makers

the roll-out of the African Ministers Council on

in the sports, events and tourism industry.

Water Gender Strategy. The conference follows a number of ongoing dialogues that started after the International Freshwater Governance Conference was held in November 2012.

Sports and Events Tourism Exchange, Exhibition and Conference (SETE) 29 to 30 October 2014

The business-to-business platform is aimed at positioning South Africa as a sports and events tourism destination and encourages collaboration between the sport, events and tourism industries. For more information on the conference go to www.sportsandevents.co.za

Public Sector Manager • October 2014

Writer: Samona Naidu Photographer: Siyabulela Duda

WOMEN IN THE PUBLIC SECTOR

Eskom Development Foundation lights up lives

or more than 15 years the Eskom Develop-

“I thought it was such a great opportunity; Eskom

ment Foundation has been uplifting and im-

would pay for my studies and guarantee me a job

proving the lives of thousands of South Afri-

as well.”

cans across the country by doing much more than providing electricity. Established in 1999 as a subsidiary of Eskom under

“The GIT programme is a great initiative that really

the Department of Public Enterprises, the founda-

immersed me in the culture of Eskom’s business,” she

tion is headed by Chief Executive Officer Haylene

adds.

Liberty-Nel, a woman on a mission to ensure that

With an organisation as vast as Eskom, she began

economic and social development takes centre

working in many different areas including distribu-

stage in South Africa.

tion, marketing, planning and corporate. A role that

Growing up in Kokstad, a small town along the

stuck out for her was when she became a specialist

border of KwaZulu-Natal and the Eastern Cape,

responsible for identifying issues and developing stra-

Liberty-Nel was exposed to very rural, underserved

tegic solutions for special projects. This introduced

areas. That is why her role in uplifting communities

her to the world of Corporate Social Investment (CSI).

through education, infrastructure, rural develop-

“After working on formulating the CSI strategy and

ment, skills, enterprise, social and economic devel-

being immersed in learning about what this whole

opment is close to her heart.

CSI concept is all about, I fell in love with the concept

After moving to Johannesburg, she completed high school at the Fred Normal Secondary School

and knew then and there this is what I was meant to be doing.”

in Ennerdale in 1989. Equipped with a matric she

Her unwavering commitment to ensuring that the

began working at a bank, unsure of what career

Eskom Development Foundation remains a key role

path appealed to her.

player in CSI earned her the Eskom Manager’s Award

“After two years I realised that I needed to get a degree behind my name if I wanted to get any further in life,” she recalls.

in the Sustainability Category in 2006 for developing the company’s CSI strategy. At Eskom she climbed the ladder from an adviser

Liberty-Nel enrolled at the University of Johan-

in marketing planning, to chief adviser in strategic

nesburg and completed a B.Com degree, majoring

marketing planning to corporate planning manager.

in economics and marketing.

She became Acting CEO of the Eskom Development

“Working in the financial sector, I loved commerce but didn’t really see myself as an accountant. I preferred the marketing side of things, that appealed to me more,” she says. While at university, she received a bursary from Eskom, which required her to join the company’s Graduate in Training (GIT ) programme once she completed her studies.

Liberty-Nel joined Eskom in 1995 and has been with the parastatal ever since.

Foundation in 2008 and her position was formalised in 2009. The foundation, she says, was created to channel all Eskom’s CSI developmental projects and programmes. There are many ways to describe what CSI is about but for Liberty-Nel, “it’s simply about caring”. “In my working career I have had the opportunity to meet many women who genuinely cared about

Public Sector Manager • October 2014

others; the development of others and who also had a great business mind-set as well, so this was instilled in me as well.” Despite the BBBEE scorecard requiring companies like Eskom to donate one per cent of its net profit after tax to CSI, Liberty-Nel says CSI needs to mean a lot more than that. “Companies need to realise that CSI is not for getting a good scorecard rating; it should genuinely be about making an impact and recognising that your business is part of a bigger community and it cannot operate in isolation.” Everything about Eskom’s business is rooted in those communities that are in need, she says. “Our employees, suppliers and our customers come from these communities, so whatever happens in these communities are of interest to us, and we need to be directly involved and this is where CSI comes into play, it is investing in communities in need.” Through the foundation, Eskom has gone a step further and proven to be a CSI champion by surpassing the one per cent allocation, more than doubling its required allocation to CSI. “To put it into perspective, one per cent would translate into approximately R50 million, but in the past financial year R132.9 million was dedicated to purely CSI projects, and the year before that it was R194 million,” explains Liberty-Nel. “We live in a country with so many needs out there and no matter how big your budget is, it is limited and you are unable to meet every need.” To make an impact, the foundation has identified projects that are aligned with the key priorities of government, together with the National Development Plan. These focus areas include reducing >> Haylene Liberty-Nel heads up the Eskom Development Foundation.

Public Sector Manager • October 2014

Cllr James Nxumalo eThekwini Mayor

MILE LEADS AFRICA’S LEARNING AGENDA The United Cities and Local Governments (UCLG) Association declared the eThekwini Municipality’s Municipal Institute of Learning (MILE) as the centre that would lead the municipal learning agenda in the whole of the Southern African continent.

n 2009, the eThekwini Municipality in Durban, initiated the formation of the first-ever local governmentdriven, practitioner-based Institute of Learning. This historic decision was partly in response to our national government’s TurnAround Strategy which sounded the call for municipal collaboration to enhance local government practitioner capacity, and as part of the Municipality’s knowledgemanagement strategy to position Durban as a Centre of Learning in South Africa and the African continent. This vision was partly realised last year when the United Cities and Local Governments (UCLG) Association declared the eThekwini Municipality’s Municipal Institute of Learning (MILE) as the centre that would lead the municipal learning agenda in the whole of the Southern African continent. A proud moment indeed! Much has been achieved since inception. Over the last four years this innovative programme has helped consolidate the Municipality’s commitment to knowledge management and peer learning. MILE is structured along four learning ‘pillars”, i.e., Capacity Enhancement, Municipal Technical Support, Collaborating with Academia and Supporting Learning Networks. These programme ‘pillars’ are underpinned by an integrated knowledge management system. The predominant focus of MILE is developing the capacity of local government professionals in Southern Africa.

partnerships with the four universities in eThekwini, namely, University of KwaZulu-Natal, Durban University of Technology, Mangosuthu University of Technology, and more recently with UNISA. This partnership has proved invaluable in keeping up to date with latest trends in research relevant to local government service delivery. Numerous built environment seminars have been hosted by the universities to study and debate the urban environment, town planning and other related MILE has over the last year issues. These have been of equal become an important learning Since its inception, municipal benefit to town planners and partner in the knowledge departments working under Creating an enabling KM organisational culture students of town and regional the MILEan inward-focused, flagship “Capacity Transforming complex bureaucracy into an effectivemanagement learning organisation thatarena. values information sharing and exchange is not an easy, overnight feat, it requires crafting and executing a clear strategy. This strategy will focus amongst others, on encouraging staff to keep planning. Enhancement” learning journals, putting inprogramme place mechanisms that help moving from tacit to explicit knowledge and focussing on projects that allow effective knowledgesuccessfully transfer to facilitate succession planning. have hosted MILE has also collaborated with In addition and very significantly, nineteen Management academia in the region. This Sharing Innovations and Good PracticeSeminars, The Municipality has over Seminars, the last five yearsan led the country by publishing its own publications with a view to sharing lessons learned with five Councillor the City’s first eThekwini-University has resulted in strengthened practitioners from all over the continent and beyond. MILE will play an important role in encouraging departments to document lessons learned as Research Symposium in 2012 well as creating the opportunities internationally to make these publications available. heralded a new era in the city, where over 350 practitioners and academics pledged to share their research findings in what has now become an annual symposium. The eThekwini Municipality realised the need for a peer based learning intervention to support the emerging and changing needs of South African and sub Saharan municipalities. One of the key learning mechanisms in achieving this goal is the MILE Master Class – which is essentially an experiential action learning engagement lead by an ‘expert’ drawn from either the eThekwini Municipality or one of its learning partners across the continent.

unprecedented twenty-seven Master Classes, fourteen peer learning exchanges and five major international Learning Exchanges. Partnering with international agencies such the United Cities and Local Governments (UCLG), CEFEB/AFD, SALGA, SACN, World Bank Institute, International Labour Organisation (ILO), Sustainable Cities International (SCI), etc and hosting high level guest speakers from all spheres of government

4 Pillars of MILE

CAPACITY ENHANCEMENT

Enhancing capacity of mid-career professionals

MUNICIPAL TECHNICAL SUPPORT

Offering a municipal technical support service

COLLABORATING WITH ACADEMIA

Leveraging partnerships with tertiary institutions

LEARNING PARTNERSHIPS AND NETWORKS

Learning, sharing and network building

KNOWLEDGE MANAGEMENT Co-ordination of eThekwini Knowledge Management agenda

Officials from the strategic planning departments in the municipality were called on and provided support to African municipalities in Zimbabwe, Namibia, Malawi, Mozambique and local municipalities Namibia and Malawi and local Municipalities, Umdoni Umzumbe, Vulamehlo, Ezinqoleni, Emnambithi/Ladysmith, Ulundi under the banner of the MILE Municipal Technical Support banner. The MILE success story is as a result of its approach to strategically partner with key funders of their programmes.

DEPUTY MAYOR Cllr Nomvuzo Shabalala in discussion with Ms Virginie Dago, CEFEB, during a Climate Change Learning Exchange

DELEGATES participate in the Public Spaces Seminar held in partnership with the United Cities for Local Governments (UCLG)

VANESSA September, from Cape Town presents at the seminar to discuss the better use of public spaces

Strategic Objectives Of MILE

Our Vision

The Municipal Institute of Learning (MILE), which began as a fiveyear pilot programme, has the following strategic objectives:

To be Africa’s premier learning Institute for local government practitioners

•

To facilitate the enhancement of professional and technical capacity of local government professionals on the African continent;

•

To position the eThekwini Municipality as a platform for innovating, learning and sharing with other municipalities, associations and networks, both locally and internationally;

•

To leverage partnerships with tertiary institutions in order to promote collaborative research programmes that will ultimately improve the effectiveness of local government;

•

To provide a municipal technical support service to other municipalities in an empowering and innovative manner; and

•

To co-ordinate the internal knowledge management agenda within the eThekwini Municipality

Municipal Institute of Learning

@ethekwiniMILE

As a leading NEPAD city, and an active member of the United Cities and Local Government (UCLG) in Africa, the eThekwini Municipality has been playing an important leadership role in the coordination of learning around planning and sustainable development and local governance in cities on the continent. Whilst MILE is initiated and co-ordinated by eThekwini, it will be an institute of learning for all municipalities and other interested agencies involved in local government. Whilst the focus is initially in Africa, MILE will endeavour to collaborate with municipal partners and agencies from all over the world.

Our Mission To support African municipalities with capacity and knowledge in order to be effective in the delivery of local government’s core competencies. In line with our Vision, the purpose of MILE is to help enhance the capacity of professionals working in local government on the continent (and beyond), to respond more effectively to meeting the continuum of developmental local government challenges – from getting the basics right, to effectively dealing with contemporary global challenges such as climate change. For more information and to find out how your Municipality can be assisted, please visit the website.

w w w. m i l e . o r g . z a

VITAL STATS

South Africa: A better place to live in

Fast facts at your fingertips Compiler: Ursula Graaff •

The agriculture, forestry and fishing industry, which increased by 5,8 per cent.

•

The construction industry, which increased by 3 per cent.

•

The transport, storage and communication industry, which increased by 2,5 per cent.

•

General government services, which increased by 1,5 per cent.

•

The mining and quarrying industry, which decreased by 2,7 per cent. Unadjusted real GDP at market prices for the first six

months of 2014 increased by 1,3 per cent compared to the first six months of 2013.

Nominal GDP was estimated at R891 billion for the outh Africa’s Gross Domestic Product (GDP) at market prices

second quarter of 2014, R17 billion more than the first

increased by 0,6 per cent in the second quarter of 2014.

quarter.

According to Statistics South Africa (Stats SA), the main con-

Agriculture, forestry and fishing expanded by R19 bil-

tributors to the increase in economic activity in the second quarter

lion to 34 billion, while general government services

of 2014 were general government services and the transport, stor-

expanded by R6 billion to R140 billion. Electricity, gas

age and communication industry, which each contributed 0,4 of a

and water expanded by R5 billion to R27 billion. Manufacturing and mining and quarrying contracted

percentage point. Finance, real estate and business services contributed 0,3 of a per-

by R1 billion to R90 billion and R66 billion, respectively.

centage point to growth. According to the Stats SA report, key economic developments included: •

The largest industries, measured by their nominal value added in the second quarter, were: •

Economic activity in the transport, storage and communication indus-

cent.

try reflected positive growth, due to increased activities in the land

•

General government services – 17,2 per cent.

transport, air transport and transport support services and the com-

•

The wholesale, retail and motor trade; catering and ac-

•

The manufacturing industry – 11,1 per cent.

munication industry. Growth in the finance, real estate and business service was due to

•

Finance, real estate and business services – 21,2 per

commodation industry – 16,1 per cent.

increases in banking activities. •

Economic activity in the mining and quarrying industry reflected negative growth of 9,4 per cent as a result of lower production in the mining of gold and other metal ores.

•

Economic activity in the manufacturing industry reflected negative growth of 2,1 per cent because of lower production in food, beverages and tobacco, petroleum, chemical products, rubber and plastic products, and motor vehicles, among others. Unadjusted real GDP at market prices increased by 1 per cent year-

on-year. Industries that performed significantly in the second quarter of 2014, compared to the second quarter of 2013 included:

Public Sector Manager • October 2014

WOMEN IN THE PUBLIC SECTOR

poverty, addressing inequality, education, rural development, health and job creation. However, Liberty-Nel points out that before you actually identify a project, you need to ask yourself what is your overall goal or aim. “Our goal was to contribute to improving the quality of life by empowering people in the communities that Eskom operates in.”

“If you assist small businesses and equip them with the capacity to be able to grow and do better, they, in turn, will create more jobs and empower others.” The foundation has also upgraded existing health infrastructure in needy communities, provided medical equipment and mobile primary healthcare facilities to rural communities across the country. The foundation’s community development programmes,

To break the cycle of poverty, education was chosen

have provided training equipment and materials for hos-

as a powerful mechanism to empower people further.

pices, old-age homes, orphanages and persons with dis-

Through education programmes the foundation has up-

abilities.

graded several rural schools and early childhood devel-

In its quest to become a leader in CSI, the foundation, dur-

opment programmes; facilitated mathematics, science

ing 2012 alone, funded 256 projects to the amount of R87.9

and computer labs and support programmes, and offered

million, helping 531 762 beneficiaries, and in 2011 funded

assistance through tertiary institutions and Further Educa-

256 organisations with R62.3 million, benefiting 303 983.

tion and Training colleges.

“We are doing our best to improve the lives of South

Job creation is also a key priority area for the foundation

Africans and to uplift communities that we serve and we

and much headway has been made in boosting small

urge other companies, in the public and private sector to

business enterprises.

do the same,” says Liberty-Nel.

Public Sector Manager • October 2014

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Writer: Neo Semono

Ditebogo Kgomo powers her way up the nuclear world

itebogo Kgomo works in one of the most misunderstood and feared sectors – that of nuclear power. It is often hard to think of nuclear power and not recall the

Fukushima or Chernobyl disasters, yet 35-year-old Kgomo has found a home in the nuclear industry as the senior manager for compliance, assurance and enforcement division at the National Nuclear Regulator (NNR). The petite go-getter, who has two Masters degrees, heads a team of inspectors and administrators at the regulator. The NNR is directly accountable to Parliament, through the Minister of Energy, on nuclear and radiation safety issues and it reports to the Department of Energy, on administration matters. One can’t help but wonder why she choose to be in a complicated and what is often seen as an intimidating sector. “It can be an intimidating field. It is male-dominated but you find that generally people are giving. Most people do want to share the knowledge

Public Sector Manager • October 2014

that they have [with you]. It depends on you as a young

“I looked at working for the state as my community service,” she

person to actually want to receive that knowledge,” she

says, as she recalls her initial plan of spending a minimum two

explains.

years at the department after which she’d join the private sector

Kgomo has firmly established herself in the South African nuclear industry, having worked her way up the ranks. She made the most of the opportunities available to her when she finished high school, even when they required leaving her comfort zone. Her path up the career ladder was not an easy one. Kgomo failed maths in matric because the maths teacher, who was also the school principal, seldom had the time to teach the class. This did not bode well for someone keen to study medicine. “I couldn’t get into Medical University of SA and then I decided to go the University of the North,” she recalls. University staff referred her to the bridging programme to improve her maths marks. With hard work, she passed maths and in 1997 registered for a Bachelor of Science (BSC) degree at the University of the North. In her first year, Kgomo applied and secured a bursary from the then Atomic Energy Corporation (AEC), which later became the South African Nuclear Energy Corporation (Necsa). One of the requirements of the bursary was that she

and “make money”. Subsequently, the newly inaugurated President Jacob Zuma split the department into two in 2009 and Kgomo was now an employee of Department of Energy. However, the two years she had planned to spend in the Public Service became a nine-year stint. “It was the most fulfilling part of my career so far,” she says of her responsibility for different aspects of nuclear energy at DoE. “For me it was the sense of being involved. You know you feel like you’re part of the bigger picture because the whole point of government is to do something for the people. The delivery of services that is what drove me. That is what kept me there for nine years,” she recalls. Over the years she became restless and this led her to take stock of her career. Kgomo took a year off work - six months of which was unpaid leave - to pursue further studies. In September 2012 Kgomo became a full time Master of Law in Energy Law and Policy student at the University of Dundee, Scotland, having been funded by DoE. “I studied hard,” she says of her time spent in Scotland before returning to her job in September 2013. She also recalls missing her daughter and family terribly while she was away.

leave her home province of Limpopo and enrol at the

Fast fowarding to the present and the role of black women and

University of the Witwatersrand in Johannesburg, Gaut-

transformation in the nuclear sector, Kgomo says much still needs

eng, which she did.

to be done.

The bursary paid for studies up to her Honours degree,

“We have a long, long, long way to go because my sense is that

which was when she was due to take up a job at the

most black women get stuck in the lower levels. There could be

AEC as per the agreement of the bursary.

two ways of looking at this; [either] organisations don’t present

After completing her degree Kgomo was told that there were no vacancies at the AEC. She continued with her studies and obtained her Master’s degree, which the company would pay for. “They didn’t have much of choice either they gave me a job or paid for my studies,” she chuckles. After completing her Masters of Science degree Kgomo worked for the AEC as a scientist up until January 2005. She then joined the then Department of Minerals and Energy where she worked her way up the ranks.

Public Sector Manager • October 2014

the relevant opportunities or that people are just comfortable in their spaces. “Some women may feel that they have the appropriate balance of home and work life and therefore some people might not even aspire to reach those high levels.” She believes that organisations are not doing enough to support and prepare women for those leadership roles. Kgomo counts the finalisation of the Radioactive Waste Management Policy and Strategy as a highlight in her career. Approved in 2005, the Radioactive Waste Management Policy and Strategy establishes a national radioactive waste policy framework >>

The National Metrology Institute of South Africa (NMISA) is mandated to keep, maintain and disseminate the National Measurement Standards and to demonstrate measurement equivalence for South Africa and the region with our main trading partners. In addition, NMISA is responsible for the correct use of the International System of Units (SI) in South Africa and to approve other units outside the SI for local use. The NMISA also performs reference analyses and according to the Measurement Units and Measurement Standards Act (No. 18 of 2006), in a dispute in any SA court, the NMISA result must be accepted as the most correct value. NMISA is a proud member of the Department of Trade and Industry’s family of Technical Infrastructure (TI) Institutes responsible for the Quality Infrastructure in South Africa. NMISA ensures that the measurement system is in place to protect its citizens, the environment and to promote industrial development, commerce and trade.

Your business needs NMISA: The development of new products, the rendering of services and the successful application of processes require accurate measurement to ensure quality and performance. Internationally acceptable measurement is also required in order to trade successfully.

Measurements also play a fundamental part in: • Creating competitive industry sectors (such as manufacturing and mining); • Assisting Health services (blood pressure, diagnostic radiation, toxicity, etc.) • Food Safety (toxic residues, nutritional value, etc.); • Energy savings and green energies (power and energy, environmental monitoring, etc.) • Law enforcement (alcohol in blood, speed, forensics, etc.).

NMISA Products: Certified Reference Materials: The NMISA produces primary reference gas mixtures (PRGMs) for manufacturers of gas and the calibration of gas analysers, and organic solutions as primary calibrators.

NMISA Services: Calibration: Delivering direct traceability to the national measurement standards, the NMISA serves the high-end calibration laboratories by performing calibrations to the highest accuracy (smallest uncertainty). The NMISA holds accreditation to ISO/IEC 17025 for most of the parameters and ranges that it offers calibration services for. Proficiency Testing: The NMISA run proficiency testing schemes for calibration and testing laboratories and for NMIs in Africa. Testing and Chemical Analysis: In some cases the NMISA has the only traceable measurement capability in the country and provides a testing and analytical capability to customers. Reference measurements: In the case of different measurement results for the same analyte from two analytical laboratories, or where clients such as government laboratories require a measurement for a specific legal purpose and need a direct traceability route to the SI, the NMISA performs a reference measurement or a high level analytical service. Certification of reference materials: The NMISA has established a capability to value assign chemical samples and gas mixtures for customers, including purity. Training: The expertise residing in the NMISA staff is an important contribution to the development of a skilled and capable workforce through training in measurement science. Where and when required, the NMISA assists SANAS and the National Laboratory Association (NLA) with training courses and provides technical experts to SANAS Technical Committees and South African National Standards (SANS) Committees. The NMISA employees are also involved as invited lecturers in graduate and post-graduate academic courses. To find out more about our capabilities and opportunities available for your business please contact: • Tel 012 841 4152 • Fax 012 841 2131 • Email: info@nmisa.org

• Website: www.nmisa.org

Your measure of excellence

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setting out the principles for management. It further provides for the necessary management structures for radioactive waste management. “When I got to the department they had started doing this thing and I had to be intimately involved in ensuring that we are going to get the policy finalised and take it through Parliament and eventually get it approved as the policy of this country.”

cleanest and most efficient way. “My personal opinion is that South Africa needs to exploit the energy sources she has available [to her] because the point is to provide energy to households, the economy and businesses of this country.” South Africa’s nuclear energy policy was approved in 2008 and was further enhanced by the approval of the

Following the approval of the policy, the National Committee

Integrated Resource Plan (IRP) 2010 - 2030, which stipu-

on Radioactive Waste Management was established in 2006 to

lates that nuclear power will form part of the country’s

oversee the implementation of the policy.

energy mix to a level of 9 600 MW.

“That for me was quite a highlight and out of the policy we

“We shouldn’t exclude anything simply because there

had to develop legislation to create an entity which is called

are still people in this country that still don’t have elec-

the National Radioactive Waste Disposal Institute and that piece

tricity. They don’t have modern energy sources in their

of legislation I was involved with from the beginning in how it

households and that I think is unfair.

was put together. “We had to go through the same process of taking it to Parliament, the Parliamentary Committees and the National Assembly and to sit in that meeting where the committee adopts this thing and they all say yes is priceless. I am proud of that.” On South Africa’s intended nuclear build, Kgomo believes that the country should exploit all available energy sources in the

“It’s an exciting time in the nuclear sector to hear government saying that it want to build 9600 MW [of nuclear].” Kgomo’s day at the office begins at 6:45am and can carry on long after 4:30pm due to back–to-back meetings and interactions with entities that the NNR regulates. While her current job keeps this mother of one busy, she aspires to one day head the Austria based International Atomic Energy Agency (IAEA). The agency is the world’s centre of cooperation in the nuclear field. It works with its member states and multiple partners worldwide to promote safe, secure and peaceful nuclear technologies. “I’m not sure if I will reach there but all my efforts are geared towards that. It is a dream even if it doesn’t come true it helps to guide decisions relate to my career,” she says. And just how does she stay focused? “I’ve invested a lot, I mean my whole career has been in the nuclear sector. I’ve invested too much and have a fear of derailment and that keeps me focused.” The petite dynamite urges women to take charge of their destiny. “Whatever it is that you’re doing you need to take charge and you need to have pride in what you do and do it well. I don’t believe in half measures, when you do something do it well or don’t bother,” she says. It is clear that Kgomo has invested a lot of time and effort into where she is today.

Public Sector Manager • October 2014

Post Office Logistics – from a letter to bulk frozen freight Whether you want to send a gift parcel overnight, ensure safe delivery of precious bulk cargo, or start an online shop, the Post Office Logistics group designs a perfect solution. “To courier an item overnight – to even a tiny town or village – you need us. Moving bulk items in secure containers? You need us,” says Nhlanhla Dube of SA Post Office Logistics. Dube explains the unique advantage of Post Office Logistics – designing special solutions. “One of our more unusual operations is delivering tiny citrus moths from the Lowveld, where they hatch, to citrus farmers in the Western Cape. The moths fertilise flowering citrus trees and without them there would be no fruit production. We transport the moths in special containers that protect them 100%.” SA Post Office Logistics acquired 26 new Mercedes-Benz and Fuso trucks at the end of 2012, making a huge improvement to the coverage and reliability of its fleet.

On a less fragile note … SA Logistics delivered the 2013 budget supplements for newspapers countrywide (and under strict security) from Cape Town. For the 2011 National Census, SA Logistics delivered 41 million items countrywide, and returned the completed material to Stats SA – all within deadline. Individual retail customers also deserve flexibility. Speed Services Couriers, available at all Post Office counters, offers the most affordable counter-to-counter courier service in South Africa. A courier item can be handed in at more than 2,000 Post Office counters for delivery the next day. And for account holders, Speed Services will collect items from the customer’s door for next-day delivery. Both sender and receiver can track items via the web, call centre or sms. Speed Services Couriers recently introduced a cash-ondelivery facility for business owners. XPS couriers – a subsidiary of SA Post Office Logistics – focuses on business-to-business delivery, reaching 3,200 destinations daily and offering peace of mind through electronically captured delivery confirmation documents. Clients receive proof of delivery via hard copy, CD or website. PX – another subsidiary – targets the niche freight market of retailers and related business sectors. PX moves consolidated loads of up to three tons in tailor-made containers right to the client’s doorstep, offering a threeday loose consignment service. Post Office Logistics offers a particularly cost-effective service through alliances with postal operators in neighbouring Swaziland, Botswana and Namibia.

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Aerial view

Writer: Amukelani Chauke

Innovate for better services -

Minister Chabane

ublic servants need to do things differently. To serve with

who come together to discuss strategies and the share

distinction, they need to be innovative and move away

experiences.

from routine to embrace a new culture of delivering ser-

vices better. The Public Service needs great thinkers and inventors, those who are brave enough to follow trends and evolve in an everchanging environment. Public Service and Administration Minister Collins Chabane and Science and Technology Minister Naledi Pandor are acutely aware of this.

The centre, which now reports to Minister Chabane’s department, was first established in 2001 as a Section 21 company before being listed under the Public Service Act in 2008. It regularly hosts Public Service Innovation Awards to incentivise and promote innovation in the Public Service. The conference sought to promote the adoption of

They recently met with Public Service leaders, innovators and

innovative approaches to meet government’s priori-

other key partners at a conference aimed at unlocking innova-

ties and anticipate the changing needs of the citizens.

tion in the Public Service.

Minister Chabane said the Public Service needed to

During the conference, hosted by the Centre for Public Ser-

move to a space where crucial government deliverables

vice Innovation (CPSI), the Ministers said it was up to leaders

such as education, health, provision of water and sanita-

in government to ensure that innovation was part of planning

tion, among others, were administered more effectively,

to improve service delivery.

efficiently and quicker.

“Despite all the good work done over the last 20 years, service

He added that government needed to also change

delivery challenges persist. This is why we need to challenge

its mind-set and move away from daily routine and

ourselves to be creative and embrace innovation as a critical

try to rid itself of the “fear” of new ideas, as this was an

approach to doing government business more smartly.

obstacle that hindered public servants from improving

“Innovation enables us to stretch ourselves, and to think be-

service delivery.

yond the borders of our mandates to find integrated innovative

He said the conference, under the theme “Building

solutions - be they prototypes, processes, improving manage-

an innovative state machinery for maximised service

ment systems, better organisational structures, ICT and non-ICT

delivery impact”, was aimed at helping government

gadgets,” said Minister Chabane.

serve its citizens with diligence and interrogating the

The CPSI is a think tank that comprises leaders from across the three spheres of government, innovation practitioners, academics, private sector partners and service delivery champions,

challenges standing in the way of excellence. Currently, the Public Service machinery employs about 1,3 million people across the country.

Science and Technology Minister Naledi Pandor and Public Service and Administration Minister Collins Chabane at the Centre for Public Service Innovation conference.

Public Sector Manager • October 2014

A s t h e c e l e b r a t i o n s o f 2 0 y e a r s o f f re e d o m b e g i n t o s l o w d o w n , i t i s n o w t i m e t o l o o k t o w a rd s o u r f u t u re . The National Development Plan (NDP) seeks to put South Africa on the path t o g r o w t h a n d p r o s p e r i t y t h r o u g h e d u c a t i o n , j o b c re a t i o n , a n d i n f r a s t r u c t u re development over the next 15 years.

To p a r t i c i p a t e i n t h e p u b l i c a t i o n c o n t a c t C l a y Ts a p i o n c l a y.t s a p i @ t o p c o . c o . z a o r c a l l 0 8 6 0 0 0 9 5 9 0

endorsed by

Aerial view

Minister Chabane said embracing innovation would

And public servants, the Minister said, should steer clear of

help the Public Service to do away with old and, often,

building walls around them due to a fear of losing their jobs

less effective practices.

to innovation.

“Around the world, other governments are leveraging

She recalled that when she was still the Minister of Home

ICT to excel in service delivery. While we understand that

Affairs and oversaw the introduction and implementation of

ICT is complex and diverse, its potential must be fully

smart ID cards, the idea was met with resistance.

utilised and mainstreamed as a tool to build, empower and benefit the country.”

Public servants spoke about their fears that they would lose their jobs. The Minister said the most frequently asked question back then was how the introduction of smart ID cards would

Push to draft innovation into performance agreements

affect people’s jobs.

Science and Technology Minister Naledi Pandor said

security for the country nor was it about e-skilling, re-training

Public Servants needed to be challenged into believing

or new opportunities, it was ‘am I going to lose my job’?”

“It wasn’t about the technological advancement, the greater

in analytical thinking to break the barriers of innovation. “I think the opportunity to be creative and imaginative

The public service needs thinkers

lies to a great degree in the hands of the leadership in the

Minister Pandor said both the Public Service and the private

institution. If we just had heads and senior managers of

sector were not willing to take up knowledge.

departments who rather than taking the usual approach

Citing a research presentation that she recently attended, the

to strategic planning, would just ask ‘do you have any

Minister painted a bleak picture of how institutions shied away

idea how we might do this better?’”

from hiring learned brains to use their research and thinking

The Minister also said that performance agreements of all Public Servants also needed to be altered to include an aspect of innovation as a new area of delivery.

capabilities to improve customer services. “One of the things we don’t talk about in government is a thinking public servant. I have just heard a presentation from a

“What we think of service needs to change... I often look

professor who has been doing research on the employability of

at our performance agreements and what they have in

PhDs in South Africa. She has studied a 124 private sector com-

them. I think it is only the performance agreement of the

panies in South Africa employing over 1,7 million employees.”

Director-General of Science and Technology that has a

She also said that according to the presentation, of the 1,7

requirement for innovation,” she pointed out.

million employees that held various jobs, 810 were PhDs.

“We might want to start thinking about what we are

“We produced in the period of the research 6 735 PhDs, but

asking people to do and what we have set to them … as

these big companies, some with 124 000 employees, have one

performance and what we will actually reward because

PhD. So we are saying that we don’t value analysis, we don’t

people will respond to that which is rewarded.

value their knowledge, we don’t value analytical thinking. It is

“We have to look at how we have crafted out requirements and the various aspects of performance assessments in a way that will give life to the forms of creativity that we are talking about at this conference.” Including innovation in performance agreements

a worrying statement if you compare us with the rest of the world. They are picking up on these knowledge workers. “So I think we also have to think about the space we create for knowledge workers in our institutions because they will assist us to begin to work a bit efficiently,” the Minister pointed out.

would, the Minister said, also give the necessary push to many public servants, who have become complacent in how they have done their jobs over the past 20 years without embracing a new approach to deliver services quickly and efficiently. There is now a greater demand to tap into the thinking economy, where new innovations could lead to the discovery of new business ideas in the private sector that could bring about change in the Public Service.

Public Sector Manager • October 2014

IT TAKES A SPECIAL KIND OF ENERGY

TO BE A WINNER.

hat energy is that? Human energy. It’s the greatest energy of all. Trust us, we know: we’ve been in the energy business for years. It’s bottomless energy. It’s renewable. It’s never giving up. It’s the energy that gets you to go the extra mile. It’s the energy that achieves the impossible. And wins. That’s the stuff that Total South Africa is built on. It’s what attracts like-minded, excited, driven people to our company, year after year.

And it’s this phenomenal energy that makes Total South Africa one of the Top Employers of the Year. A badge that we will wear proudly, in honour of those extraordinary men and women who, with their determination and desire to do better every day, make Total South Africa the success that it is.

IN OTHER NEWS

Compiler: Ursula Graaff

Deputy President Cyril Ramaphosa addresses the 19th National Economic Development and Labour Council Annual Summit.

Deputy President calls for teamwork Deputy President Cyril Ramaphosa has called on government’s social

framework for accelerating inclusive growth over the

partners to help address poverty and inequality.

next two decades.

Addressing the 19th National Economic Development and La-

While acknowledging the concerns raised about some

bour Council (Nedlac) Annual Summit held in Johannesburg, he

elements of the NDP, the Deputy President called on all

highlighted the need for the country to urgently deal with poverty

social partners to work together on the areas that were

and inequality.

in agreement to achieve its objectives.

“Inequality is an affront to our new democratic order and under-

Nedlac is a multi-sectoral forum established to provide

mines our ability to extend rights and opportunities to all our people.”

a platform for dialogue and also brings together people

The Deputy President added that the high levels of inequality made

from different sectors that contribute to policy develop-

it harder to reduce poverty when economies were growing. “As partners, we need to have urgent conversations about how to tackle these domestic constraints such that we accelerate the sharing of the democratic dividend. “We need to start by ensuring that our social dialogues processes become effective tools that solve problems,” he said. He noted that the National Development Plan (NDP) provided a

ment bringing together the various inputs, strengths and comparative advantages from each sector. The Deputy President’s participation at the summit came against the background of the responsibility assigned to him by President Jacob Zuma to convene social partners at Nedlac to consider issues around wage inequality and national minimum wage.

SAPS commemorates fallen heroes, heroines The South African Police Service (SAPS) has paid tribute to the police members who lost their lives in the line of duty. The men and women in blue, who died while serving the country, were honoured at this years’ National Commemoration Day. Between 1 April 2013 and 31 March 2014, 68 police members were killed while on duty. Police Minister Nkosinathi Nhleko said the members had paid the ultimate sacrifice and would always be remembered. “To the families of the 68 police employees whom we commemorate, whose names have been etched on this [memorial] wall forever more, we grieve with you. We also celebrate your loved ones’ lives with you

Public Sector Manager • October 2014

and urge you to remember that they died while serving

The UK and South Africa have jointly committed up to R140

their country and their countrymen – true heroes and

million per year under the Newton Fund, including funding from

heroines,” said the Minister.

non-governmental bodies and the private sector.

He urged community members not to shield those

“The UK-South Africa Newton Fund will bring together contribu-

responsible for police killings, saying they needed to

tions from both sides to support science, technology and innova-

be rooted out.

tion, creating a catalyst to stimulate socio-economic development

The Minister also noted that the SAPS Education Trust would provide financial assistance to the children of those who died while performing their duties, by financing the costs of their educational needs.

in South Africa and more widely across sub-Saharan Africa,” the Department of Science and Technology said. The fund will support projects in the areas of public health, environment and food security, and science and technology capacity building, with a focus ensuring that activities have a regional foot-

Gender-based Violence Command Centre wins award

print, with the ultimate aim of encouraging research that boosts jobs and growth. There will also be a special focus on “big data”.

The Department of Social Development’s Gender-based

UK Minister for Africa James Duddridge and Science and Tech-

Violence Command Centre has been awarded the Best

nology Minister Naledi Pandor signed a memorandum of under-

Technology Innovation Award by the Contact Centre

standing for the first three years of the programme.

Management Group (CCMG).

Minister Pandor welcomed the cooperation, saying the two

The CCMG, the professional body of the contact centre

countries enjoyed strong bilateral relations in numerous areas of

industry in South Africa, recognises excellence in the

mutual interest, including various engagements that emphasised

industry through its annual awards.

societal development.

The department’s command centre was launched earlier this year and provides support and counselling to

Prof Reddy President-elect of global science council

victims of gender-based violence.

Professor Daya Reddy of South Africa is the new President-elect

“The command centre allows social worker agents to provide telephonic support and counselling to callers and can direct a victim’s case to a social worker close to

of the International Council for Science (ICSU). Prof Reddy, who is the second African elected to this esteemed award, will take up the presidency in 2017.

them. It represents the first integrated technology of its

In addition, Vice-chancellor and Principal Professor Cheryl de le

kind in terms of social service delivery in South Africa,”

Rey, of the University of Pretoria, has been elected to the execu-

said the CEO of CCMG, Sharon Haigh.

tive board of the ISCU.

Social Development Minister Bathabile Dlamini said that the award was an acknowledgement of the department's continuous efforts to deliver services to those who needed them. Social workers at the command centre can be contacted toll free on: 0800 428 428 (GBV) or via a please call service: *120*7867#

Prof Reddy obtained his BSc in Engineering from the University of Cape Town and PhD from the University of Cambridge. He is also a recipient of the Order of Mapungubwe (Bronze), awarded by the President of South Africa for distinguished contributions to science. The ICSU is a non-governmental organisation with a global membership of national scientific bodies (121 members, representing 141 countries) and International Scientific Unions (31

SA, UK strengthen science, technology ties

members).

South Africa and the United Kingdom will further boost

The National Research Foundation is the adhering body to this

their already solid relationship in science and innovation

global science council on behalf of South Africa, and also hosts

technology, after signing of a memorandum of under-

ICSU’s Regional Office for Africa - one of three regional offices in

standing and setting up a fund.

the world.

Public Sector Manager • October 2014

INTERNATIONAL rELATIONS

Writer: Chris Bathembu

and the ambitious plan to launch a SADC common currency by 2018. But regional leaders, who gathered at Victoria Falls in August, where Zimbabwe was elected chairperson, warned that without

SADC’s economic integration in sight

industrialisation SADC might not meet some of its goals. The region is rich with natural resources such as diamonds, copper, nickel, salt, soda ash, potash, coal, iron ore and silver. Agricultural production in the region includes

Zimbabwean Finance Minister Patrick Chinamasa welcomes President Jacob Zuma on arrival at the Victoria Falls International Airport.

beans, sunflowers and groundnuts. But the region has been slow in

he Southern African Development Community’s

beneficiation and industrialisation, opting to export raw ma-

(SADC) road to full economic integration is gain-

terials to Europe and western countries.

ing momentum.

During its recent summit in Zimbabwe, the regional

body directed member states to put industrialisation at the top of their agenda.

As such, the recent summit directed that a Ministerial Task Force on Regional Economic Integration develop a strategy and a roadmap for industrialisation in the region. “I’m sure SADC leaders do believe that industrialisation of the

From its inception, the aim of SADC has been to cre-

continent and our region should take priority. We need to seri-

ate a community providing for regional peace and se-

ously think about adding value, rather than exporting jobs and

curity, and an integrated regional economy among its

our products unprocessed. For us, it is very important that we

15-member states.

begin to think differently and do things differently,” said South

The next milestone was the launch of the Customs Union in 2010 with hopes of the SADC Central Bank by 2016

livestock, sorghum, maize, millet,

Africa’s Finance Minister, Nhlanhla Nene. This view was echoed by Trade and Industry Minister Rob

Public Sector Manager • October 2014

But Zimbabwean President Robert Mugabe, who assumed his role as chairperson, cautioned the regional grouping not to introduce too many programmes, which it might fail to carry through or finance on its own. President Mugabe said while SADC should not lose sight of the region’s integration agenda, introducing too many programmes that might rely on the funding of Western countries could be problematic for SADC. Organisers said the theme for the summit, ‘SADC Strategy for Economic Transformation: Leveraging the Region’s Diverse Resources for Sustainable Economic and Social Development through Beneficiation and Value Addition’, was also inspired by the need for the region Minister of International Relations and Cooperation Maite NkoanaMashabane with President Jacob Zuma at the 34th SADC Summit at Victoria Falls.

to beneficiate more of its mineral resources, instead of exporting raw materials.

Davies who emphasised a new approach towards

Preventing the threat of Ebola

mineral beneficiation and cross-border infrastructure

The summit also discussed the threat posed by the outbreak of Ebola

development.

in West Africa with many calling for stricter measures to protect

“Africa’s development does depend on industrialisa-

SADC from the virus.

tion and beneficiation, and only on the basis of that

Member states were urged to continue with measures to prevent

can the continent move forward. We are taking these

the spread of Ebola and effectively contain it, in case of an outbreak

matters seriously and I think the leaders speak in one

in the SADC region.

voice in this regard,” he said.

The deadly virus has already claimed more than 1 000 lives in >>

SADC leaders during the 34th SADC Ordinary Summit at Victoria Falls.

Public Sector Manager • October 2014

“Good company on a journey makes the way seem shorter.” Dr Jerry Gule (General Manager: HR and Transformation, Total South Africa)

A t Total South Africa we believe that transformation is a journey that is as constant as change and therefore business as usual cannot sufficiently prepare us for the future. That is why we have actively embraced transformation since our inception in the country in 1954. Transformation has a great impact on all in our country ensuring that we collectively benefit and right the wrongs of the past. What we have laid out here is a manifesto for enterprise development and beyond… a plan that delivers a business solution, as well as national imperatives.

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sized businesses is how we’ll see real

This initiative develops an entrepreneur

empower the communities in which we

transformation.

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INTERNATIONAL rELATIONS

President Jacob Zuma during the signing ceremony at the official closing of the 34th SADC Ordinary Summit of Heads of State and Government on Strategy for Economic Transformation.

West Africa, but there have been no confirmed cases in the southern African region.

“However, humanitarian assistance and malnutrition still remained a challenge. To this end, the summit endorsed a Regional Food and Nutrition Security Strategy

SADC to support Lesotho

for 2015 to 2025 to ensure improved food availability,

Regional leaders also pledged to continue supporting

accessibility and utilisation in a more sustainable man-

South Africa’s neighbouring country, Lesotho, where

ner,” according to a summit declaration.

there has been political strife since last year.

The summit also noted progress on the status of

The summit encouraged the coalition government

women’s representation in politics and decision-mak-

leaders to continue to provide leadership in its efforts to

ing, and urged member states to introduce effective

find a lasting political solution to the current impasse.

legislation, policies and strategies necessary to sustain

President Jacob Zuma, who was elected to chair the SADC Organ on Politics, Defence and Security, will monitor the situation in Lesotho. He is expected to carry through SADC's appeal to all

the achievements recorded so far. The summit also noted progress in the prevention and control of HIV and AID, TB and malaria, all of which have shown a declining trend.

political leaders and the people in general to refrain

In his closing speech, President Mugabe said the deci-

from any action that may undermine peace and stabil-

sions of the summit could only be meaningful to the

ity in the country.

region if they were implemented. “We therefore need to improve our scorecard on that

Food security

front. I have no doubt that together we will achieve.”

On agriculture and food security, SADC leaders said

He also pledged to work to ensure that beneficiation

they had noted increases in food production in the

and value addition was enhanced in the region during

region during the 2013 - 2014 growing season.

his tenure as SADC chairperson.

Public Sector Manager • October 2014

PROVINCIAL FOCUS

Writer: Albert Pule Photographer: Kopano Tlape

North West is about more than just mining, says Premier Mahumapelo

or a long time, the North West has relied heavily on the mining sector to drive its economy. But the time has now come for other sectors to

get involved and sustain the province’s economy, says North West Premier Supra Mahumapelo. He wants to see other sectors such as agriculture, tourism and the arts playing a part in developing the province.

The last pillar will be tourism. Premier Mahumapelo will focus on this sector to market the North West as a popular tourist destination. “We want to encourage people from within the province to start travelling around the province and make people from around South Africa to come to the province.”

“One day there will be no minerals. In my opinion, it

His government is working on a campaign called

would not be a wise and strategic thing to rely solely on

“Go A iwa Bokone Bophirima”, meaning “Let’s go to

mining.

the North West”, to promote all the activities visitors

“I regard mining as one of the tributaries that must contribute to the economy of the North West but not as an anchor,” says the Premier.

can explore. The Premier says the economic benefits from mining should be used to strengthen the other three pillars of the economy.

Focus on three pillars of the economy

“As long as there are people, there is a need for them

For the next five years, the province will focus on “three

to eat, to travel and to be involved in the arts and cul-

pillars” that will boost its economy. Agriculture, arts and

ture, and there is a market for the three.”

culture and tourism will be the focus of Premier Mahumapelo’s administration.

Upon his appointment, Premier Mahumapelo coined

tion because it will not only contribute to the growth of

the phrase “Saamwerk Saamtrek”, meaning working

the economy but also address food shortage.

together pulling together.

“We think this sector can create a lot of jobs and oppor-

He says the idea behind the phrase is to encourage

tunities and it also resolves hunger. If you focus on this

all citizens of the province irrespective of race, colour

sector, you are at the same time dealing with problems

and age to work together to improve it.

of hunger.” The second pillar is arts and culture. Though this sector has been overlooked over the years, the Premier says he is hopeful it will make a positive contribution. “It’s a big economy, it’s just that many people take it lightly and they don’t think that the arts and culture can play a positive role. “I’ve come to the conclusion that arts and culture can

Working together for the province

He says agriculture will be the first pillar to receive atten-

Public servants, citizens and politicians will work closely with the North West Provincial Government to improve service delivery and mend broken relations. The next five years of his administration will be characterised by dialogue and teamwork. Since taking over as Premier, he has had numerous discussions with public servants on how to improve service delivery.

play a massive role in the economy of our province. We will

So far, these discussions and consultative meetings

have to reposition it in a way that will help us deal with the

have given him a mixed bag of positives and negatives.

triple challenge of poverty, inequality and unemployment.”

“The public servants are saying that they are >>

Public Sector Manager • October 2014

very hopeful that the fifth administration will approach things differently. They think that there has not been much interaction between public servants and politicians and we are committed to close the gap.” The positive feedback has also been accompanied by negative, related to labour matters and conditions of employment. “They have a lot of grievances, some of them personal, some are related to the conditions of their employment and some of them are labour related.” The negative feedback is getting attention. “We have asked the Director-General to look into those complaints and put in place mechanisms that will help us to deal with them differently.”

Interacting with communities Premier Mahumapelo and his executive are planning to do things differently by interacting with communities to listen to problems related to services rendered by government. “We have made a commitment that for this term of office, we will desert the comforts of our air-conditioned offices to be with and among our people.”

New approach to health The province will also focus on the health of schoolchildren. Soon, schoolchildren in the province will eat food based on their blood type. “We are going to go into every school in the province and look at the blood type

North West Premier Supra Mahumapelo.

of every child and the blood type will tell us what kind of food the child must eat. “We are actually condemning our kids by giving them

The Premier adds that government will also encourage learners to participate in sports.

the same food as if they are the same. That's wrong. We

With healthy schoolchildren, working together with communities and

are going to embark on a massive campaign that from

focusing on the three pillars of the economy, Premier Mahumapelo is

a young age they eat the right food.”

confident that by 2019, the North West will be a better place.

Public Sector Manager • October 2014

MBDA BOARD IS BEST PERFORMER The Mandela Bay Development Agency (MBDA) board in September was awarded by the Black Management Forum (BMF) assisted by Delloite as the best per forming board of all municipal entities in the Eastern Cape. The awards ceremony took place at a gala dinner in East London, hosted by the BMF under the theme of “Reflecting on Effective Leadership and Governance of Boards of Directors in the Eastern Cape”. The awards are recognition of the value of strong, visionary, credible, and skilled board of directors that are able to steer a critical institution such as a development agency. “We dedicate this award to the people of Nelson Mandela Bay, the municipal council who are the sole Shareholders of the MBDA, the outgoing and incoming boards, management, staff and all our stakeholders” said agency Spokesperson Luvuyo Bangazi who received the award on behalf of the MBDA board in East London. Speaking at the BMF Gala and Awards dinner, Eastern Cape MEC for Treasury and Economic Development, Sakhumzi Somyo said “agencies are formed by government to do the special service delivery tasks that government itself might be constrained in, lack

From left: Luvuyo Bangazi (Communications Manager), Dorelle Sapere (Planning and Development Manager), Mcebisi Ncalu (Operations Manager), Pierre Voges (CEO), Ashwin Daya (CFO) and Eldrid Uithaler (Planning and Development Manager)

capacity in or eager to deliver with speed. Therefore agencies need to be equipped with the right mix of skills, not just in

ABOUT THE MBDA

management but in boards, or else how are you able to exercise proper oversight in matters you do not understand”.

The Mandela Bay Development Agency (MBDA), established in 2003 by the Nelson Mandela Bay Municipality (NMBM), with

This award comes at a time when the MBDA celebrates 10 years

support of the Industrial Development Corporation (IDC), is a

of existence since inception. During this time the MBDA board has

special purpose development company which has become the

strategically led the agency through 9 consecutive Unqualified

driving force behind urban regeneration in Nelson Mandela Bay.

Audits and this year attained what the agency believes is the

The Agency operates under a Mandate in terms of its articles of

expected standard, a Clean Audit. “We are encouraged by the

association and service delivery agreement with the NMBM. While

Auditor General SA findings, but they are not something we

the MBDA falls under the local authority, it operates as a separate

necessarily celebrate as the MBDA. It is an expectation that as a

entity but works closely with the relevant Municipal Directorates.

public entity we handle public funds with efficiency, integrity and transparency guided not only by legislation and regulations but

Our aim is to project-manage regeneration of the Port

by doing the right things “said a delighted Pierre Voges, the MBDA

Elizabeth CBD with a view to promoting economic and tourism

Chief Executive Officer.

development against the backdrop of urban renewal. In a global and local environment of both political uncertainty and

“ The management team and staff will forever be grateful to all the

economic instability, the MBDA continues to hold fast to its core

past members of the board and chairpersons, and in particular

principle of delivering on catalytic projects from visionary concept

the most recent chaired by Mr Saki Macozoma who always kept

through to effective implementation.

management focused on the core business and purpose of the MBDA. The agency ’s board members participate pro bono and those who work out of town will even pay for their own flights to Port Elizabeth, a sign of extreme sacrifice and passion for Nelson Mandela Bay. Therefore this award is a real expression of gratitude and recognition that all the hard work did not go unnoticed” concluded Voges.

www.mbda.co.za

Mandela Bay Development Agency Inspiring Tourism Real Estate Investment

www.simonsays.co.za | 7808

Since establishment, the MBDA has invested over R500 million in urban infrastructure upgrades in Nelson Mandela Bay. The results have been outstanding, generating R548 million in new business sales, nearly 2000 jobs created and an impressive R178 million in additional GDP, changing the face of the Nelson Mandela Bay.

Supported by:

CLEAN AUDIT REPORT FOR 2012/13 from AGSA

Tel: 041 811 8200 info@mbda.co.za www.mbda.co.za

PSM

Public Sector Manager Forum

Writer: Noluthando Mkhize Photographer: Linda Mthombeni

Commissioner Ebrahim Mohamed champions consumers’ rights

outh Africans deserve the best possible service from the

“Don’t we think it is high time our consumers

Public Sector, says Commissioner Ebrahim Mohamed,

received exceptional services from us? Don’t Batho

head of the National Consumer Commission (NCC).

Pele Principles say that people should get the best

Speaking at the Public Sector Manager Forum, in Pretoria re-

value for their money?”

cently Commissioner Mohamed said the public had become

He said public servants should implement best

disillusioned about the services they received from government.

practices that serve the people of South Africa

“In all honesty, some of our consumers have just about given

and build the type of public service they could

up on us as government and state owned enterprises on the

be proud of.

quality of the services we render. If you deserve the best service

Commissioner Mohamed explained that the NCC

from a service provider, then the person who receives services

was a statutory body established in terms of sec-

from you deserves the best from you.

tion 85 of the Consumer Protection Act, 2008 (Act no. 68 of 2008). It was a member of the Council of Trade and Industry Institutions, operating under the authority of the Ministry of Trade and Industry. Operations for the commission began in April 2011 with the aim of implementing the Consumer Protection Act of 2008 (CPA). He added that prior to the CPA, bargaining power in the market place was skewed and in favour of business. “During that period consumers were left unprotected, voiceless and vulnerable. Most were not re-

Public Sector Manager • October 2014

The recent PSM forum, which featured Commissioner Ebrahim Mohamed as the guest speaker, was well attended.

garded as legitimate consumers with rights. The introduction and subsequent implementation of the CPA meant that consumers have rights, which cannot be disregarded by suppliers. It is the job of the NCC to ensure that these rights are entrenched.” Mohamed said the legislative framework relating to consumer protection was extensive and included the National Credit Act, Competition Act, as well as the Electronic Communications and Transactions Act. The intention of these laws was to improve consumer wellbeing through empowerment and protection, enabling the confident participation of consumers in markets in which both they and suppliers trade fairly, he added. “Another core purpose of the NCC is the investigation of unfair market conduct. The purpose of these investigations is ultimately to ensure that

GCIS Deputy CEO Content Processing and Dissemination Harold Maloka thanks Commissioner Ebrahim Mohamed for serving as guest speaker at the PSM Forum.

consumers are protected,” explained Mohamed.

“Recently, the commission inspected 85 retail outlets that trade in food products. It found several contraventions. In one instance, meat that had past its sell by date remained on the shelf 10 days after the expiry date. Baby formula that expired in 2013 was found on the shelves in June 2014.” Mohamed said consumers needed to be empowered with knowledge as this would create a consumer who demanded his or her rights and a business environment sensitive to these rights. The forum ended with a robust debate on consumer rights and an explanation of the role of the NCC. Deputy Commissioner Thezi Mabuza responding to questions.

FEATURE

Writer: Amukelani Chauke

Communications Minister Faith Muthambi with GCIS Acting CEO Phumla Williams.

Digital revolution calls for communicator evolution

raditional media such as print titles are buckling under the pressure created by a tough economic environment coupled with new media

technologies luring their audiences away. Circulation figures for the period between April and

Government communicators who are not adopting innovative ways of communicating should sit up and pay attention.

June 2014 released by the Audit Bureau of Circulations

Communications Minister Faith Muthambi wants a

on 13 August 2014 paint a bleak picture for the print

new breed of government communicator – one who

media, revealing a slump in readership figures.

is able to keep up with the ever-changing media and

The Times, Sowetan, Herald and Daily Dispatch are among the daily newspapers that recorded growth whereas the rest, including Business Day, The Star, Daily Sun and Beeld have seen a decline in sales. The only weekly titles to record a growth in sales were Soccer Laduma, Sunday Sun and the Saturday Dispatch.

communications environment and adapt to new digital products. Speaking to Public Sector Manager in Cape Town, the Minister said the time had come to rein in communicators across all spheres of government and take them back to school. She said the recently launched National School of

Besides consumers reining in spending, the poor re-

Government and ongoing refresher courses would be

sults of print media could also be due to an inability to

used to help remind communicators about ethics and

adapt to a changing media landscape. Media mogul

practices, while simultaneously teaching them how to

Koos Bekker, who stepped down as the CEO of Naspers

be innovative and keep up with new ways of commu-

this year, went so far as to predict that the print media

nicating.

would be extinct within 20 years from now.

“Times move. You might have studied communication

The digital revolution is changing patterns of media

during the era of the typewriter, and you need to be

consumption with consumers turning to social media,

trained now on your information and communications

mobile applications and online media titles for news.

technology skills,” she said.

Consumers’ demanding lives no longer give them enough time to buy and read the morning paper.

This shift has also influenced government communication strategies.

In modern-day communications, social media provides free-to-all platforms that have made it possible

Public Sector Manager • October 2014

for members of the public to give journalists a run for

dia because of the manner in which he handled communication

their money by sharing breaking news from within their

concerning the Gauteng Freeway Improvement Project, so much

respective communities.

so that he made the Mail & Guardian’s 200 Young South Africans

According to The Telegraph online, in 2009 when the

2014 list.

crew of US Airways flight 1549 performed an emergency landing on the Hudson River, the news broke on Twitter 15 minutes before the mainstream media alerted viewers and readers to the crash. According to The Telegraph, “the first recorded tweet about the crash came from Jim Hanrahan” and the first image of the downed aircraft was posted online by Twitter user and

The many other communicators who also made it onto the

iPhone owner, Janis Krums, who was on one of the New

list include Clayson Monyela of the Department of International

York commuter ferries diverted to pick up the stranded

Relations and Cooperation and Harold Maloka of the GCIS.

airline passengers. Krums took the photograph with his cellphone camera. The image went viral. To especially reach the youth, who are perceived to be enthusiastic users of social media, it is necessary to use digital platforms to disseminate information. According to Minister Muthambi, Government Communications (GCIS) has the means to do so. Besides SAnews.gov.za, which is government’s online news agency, the department also has a presence on Twitter and Facebook. These platforms and facilities might be in place, but

The Minister said she also wanted to help communicators communicate with one voice.

it is also important to give communicators the skills

“I am happy GCIS has developed a model, which is with the Na-

they need to deal with the digital evolution, said the

tional School of Government, wherein we say we need to train

Minister.

those communicators so that they meet the standards.

“These are the things that require continuous assess-

“… It is not about the person having a Master’s degree or a jour-

ments, continuous training and, with time, there are

nalism degree; they need to be taken on board and taught about

new technologies, new developments.

what needs to be communicated,” she said.

“I think it is one item that has been undermined as

The Minister added that coordinating communications was cur-

far as I am concerned. These communicators are not

rently a challenge because the GCIS, which has a rapid-response

seen as a critical tool. I think we need to get resources

unit that monitors media developments and helps government

to empower them.”

respond to pressing queries, was sometimes unable to get feedback

While communicators in national departments are

from communicators as fast as it should.

embracing the modern way of disseminating crucial

Sometimes this meant GCIS was in a compromised position for ex-

statements and key government messages, there is

ample, when media reported on complaints about service delivery

a need to ensure that this attitude filters through to

and the GCIS was unable to provide Cabinet with comprehensive

the provincial and local spheres of government, said

reports on the government’s position.

Minister Muthambi.

Minister Muthambi said she was looking at proposing a structure

The long list of communicators who fit the bill in-

to Cabinet where all communicators would be stationed at the

cludes Tiyani Rikhotso, spokesperson for the Depart-

GCIS and allocated departments. This would enable government

ment of Transport. He is very accessible and active on

to communicate one message with many voices.

social networks and commands the respect of the me-

Public Sector Manager • October 2014

This would be part and parcel of the recently adopted National >>

w w w. o l i v e r a w a r d s . c o . z a

ORGANISATIONAL AWARDS

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Top Empowered:

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Male Leader of the Year Award

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Job Creation Award

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Entrepreneur of 2015 Award

Female Leader of the Year Award

Young Achiever Award – under 40 years

HEADLINE AWARDS Top Empowered Business of the Year Award Lifetime Achievement Award

Public Service Award

Leave your mark on South Africa’s future and join the legacy Contact Sheri Morgan on 0860009590 or sheri.morgan@topco.co.za

FEATURE

She said that when communities raised service-delivery issues like a burst sewer pipe, for example, communicators – who are the first point of contact with the media – were often hung out to dry by their superiors. Communication Strategy (NCS).

Some mayors often did not move quickly enough to fix

“I think moving forward, if we had the opportunity, we

service-delivery problems and, in the process, blamed

would like to have a situation wherein all government

communicators for pronouncing that complaints would

communicators report to Phumla, for an example, so

receive urgent attention, the Minister added.

that they know their etiquette,” she said.

She said this needed to change, and government need-

She said this approach would ensure that all communi-

ed to move to a phase where swift action was taken to

cators knew how they should respond to media queries

address delivery complaints, and that communicators

and also how they should set out to communicate mes-

were armed with a comprehensive report on how the

sages around government priorities.

problems would be solved.

The Minister also said performance measures would

“I think with this programme that we have, if we can get

be put in place to assess delivery from each and every

the support of the politicians, they can do better. What

communicator.

we need now is to ensure that there is political support

“These are part of the things that we will look at over

that needs to be given to government communicators.”

the next five years. We need to streamline and try to get a buy-in from our colleagues. “With the support from the Inter-Ministerial Committee

GCIS is digi-friendly The Minister said that in recent years GCIS had

on Information and Publicity, I think we can recommend

implemented measures that were needed to

something to Cabinet at the end of the day.”

ensure that it moved into the digital world of

After the interview with PSM, the Minister delivered

communications without much hassle.

her budget vote speech in Parliament where she said

Last year, the department introduced a new directorate

that as part of the NCS, the GCIS would work with other

for social media, with experienced techno-geek Aslam

departments going forward to ensure that they align all

Levy appointed to head up the section.

their communications campaigns and programmes with the strategic priorities of government. “In implementing the national communication strat-

This has led to all social media platforms being interlinked to communicate all government programmes and messages without much duplication.

egy, the department will focus on ensuring that the strat-

This would help the department reach out to the

egy’s framework is adopted at … provincial and local

young generation that consumes information through

government levels and that their development commu-

digital platforms.

nication campaigns and programmes are aligned with the government communication programme.”

“We have got the [platforms] as GCIS to deal with [digital evolution]. “We want to talk about this issue of digital communica-

Supporting communicators The Minister said that getting communicators to speak with one voice would work only if communicators received the support they needed from their political executives. Public Sector Manager • October 2014

tions because all young people are going digital. “I think with this department’s budget going forward, we need to resource that TV station of ours in GCIS. “We need to get facilities to resource that so that we are able to go digital,” she said.

FEATURE

Writer: Amukelani Chauke

Home Affairs Minister Malusi Gigaba.

Transforming Home Affairs into

a department of excellence

efore 2007, the Department of Home Affairs was not the most popular with the South African public.

government, with respect. For this reason, Home Affairs Minister Malusi Gigaba

Citizens had to contend with long queues when ap-

has decided that a learnership academy at his de-

plying for identity documents, passports or birth certificates

partment would be run at the executive level. He has

and then had to wait for months, sometimes even years, for

entrusted his second in command, Deputy Minister

these documents.

Fatima Chohan, with the responsibility of ensuring that

In 2007, the department implemented a turnaround strategy that paid off. A customer satisfaction survey found that by 2009,

the academy produces a new corps of civil servants for Home Affairs.

93 per cent of the department’s customers were impressed with the time it took to obtain documents. Much has happened since then. The department introduced new features on passports to address foreign countries’ security

Minister Gigaba wants his frontline staff to be caring,

concerns about these documents.

friendly and helpful.

The department also introduced smart ID cards that have a

There will be no holy cows: both long-serving and

microchip, which contains the necessary biometric data unique

new members of the department will attend the acad-

to every individual.

emy.

Smart ID cards are expected to curb the fraudulent use of fake or stolen IDs, as they are almost impossible to forge. The department is also looking to the learnership academy to produce a new calibre of public servants.

Producing friendly, efficient public servants

In an interview with Public Sector Manager, Minister Gigaba spoke passionately about his plans to mould a new breed of Home Affairs official for deployment in the department’s offices across the country.

When he was sworn into office for the first time in 2009, Presi-

“We are going to use our learning academy a great

dent Jacob Zuma said he wanted public servants to be courte-

deal to develop the competencies of our officials; to de-

ous and treat citizens, who wanted services or information from

velop their professionalism to ensure that we upgrade

Public Sector Manager • October 2014

their understanding of the Public Service, the laws in

Service delivery tops department’s list

the Public Service and their attitude towards serving

The Minister also said service delivery was at the top of his list of

the people of South Africa.

priorities over the next five years and that his department would

“Secondly, we are going to develop the leadership

pull out all the stops to ensure it carried out its duties effectively.

cadre in our front offices so that leadership cadre is able

“Government objectives, including the National Development

to provide managerial and other leadership service to

Plan, require that Home Affairs deliver effectively on its core

the officials of the department.

mission to enhance the nation’s security and enable socio-

“I have assigned the Deputy Minister to deal with the

economic development.

front office improvement project because we believe

“The [department] is dedicated to fulfilling its mission of deter-

that the improvement at our front offices can no longer

mining and safeguarding the identity and status of all citizens,

be left merely at management level,” he said.

and regulating immigration to ensure security, promote devel-

The Minister explained it was the executive’s respon-

opment and fulfil our international obligations.”

sibility to ensure that the look-and-feel of the department’s offices was improved.

He said the department’s priorities for the 2014/15 financial year included:

Impromptu, unannounced visits to various offices

•

producing a secured South African citizenship and identity.

will also help the department develop a dashboard of

•

modernising the Department of Home Affairs.

what is happening in public offices in every province.

•

establishing a secured and responsive immigration system.

These visits will help inform the Minister of the in-

•

contributing to economic development and tourism.

terventions needed to ensure that service delivery is

•

developing a cadre of professional, committed officials through

not affected. This includes any infrastructure-related

learning and development.

challenges that hinder the department’s aim to fulfil its obligations.

Newborns to be registered sooner Home Affairs is also working with the Departments of Health

Plans to streamline services

and Basic Education to address the problem of late registrations

Minister Gigaba added that as part of changing the

and ensure infants are registered within 30 days birth.

way the department did business, some of its crucial services would be separated from others.

“Starting in 2016, the early registration of birth is going to be the only way to enter the population register.

This would see one office only serving people apply-

“We are not going to [permit] a situation where we allow the

ing for visas, for example, while other services would

late registration of birth by people who are as old as 16 years.

be transferred to other offices.

… That is why we are calling for a national effort by people who

He said this was also due to infrastructure challenges, which made it difficult for the department to fulfil its obligations to citizens.

still don’t have their birth certificates and IDs and who are older than one year to now be brought forward,” he said. At the end of December 2015, the Minister intends shutting

“Part of what we are going to do is to separate our

down the late registration process, making it near impossible

services. We have already taken visa applications out of

for those claiming not to have had a birth certificate or ID book

the department. We now have 70 Home Affairs offices

to apply for such documents long after birth.

that specialise only in smart ID cards and automated passport applications. “We are going to increase those offices by another

Ensuring a secure, responsive immigration system

70 to make sure that by the end of this financial year

During his Budget Vote, the Minister said it was important for

140 of our offices specialise in and are designated as

the country to manage immigration securely and effectively in

smart ID and passport offices. That is going to ensure

a way that benefits South Africa’s economy and society, heeds

that when you [go] to a home affairs office, you don’t

international obligations and manages risks to national security.

go for every service but for specific services.”

Public Sector Manager • October 2014

He added that Cabinet had made his department >>

FEATURE

responsible for establishing the Border Management Agen-

world where they are required of South Africans when

cy (BMA), which would be central to securing all land, air

travelling abroad and where security has become a

and maritime ports of entry and supporting the efforts of

matter of global concern.

the South African National Defence Force to address the threats posed to national borders.

tion South Africa was involved in bilateral talks with

Minister Gigaba said his department was doing a feasibil-

various countries about both sides relaxing their visa

ity study to determine all practicalities of a BMA, the findings

requirements to bolster tourism. He said there were

and proposals of which would guide the legislative process.

instances where several countries were unwilling to

Relevant government departments were being consulted

ease visa requirements or even drop them to bolster

on the plan and the Minister was hopeful that the new agency would be established by 2016.

trade and tourism. “We reject with contempt any suggestion that these

“We have upgraded infrastructure at 11 high-volume

regulations are part of an Afrophobic agenda to keep

points of entry, including Beit Bridge and Maseru Bridge,

Africans or any nationality for that matter out of South

and expanded the Enhanced Movement Control System

Africa.

to 13 additional points of entry.

“After all, South Africa cannot be separated from Africa

“During the previous year, we facilitated the movement

and hence we can neither shut ourselves off from Africa

of 39 million travellers in and out of the Republic demon-

nor can we shut our eyes to the enormous risks that

strating that our ability to manage the flow of people in

the new world possesses in abundance.”

and out of the country is becoming increasingly efficient and robust.” “In this regard, we draw attention to the new immigration

He stressed that South Africa’s commitment to African unity and development was resolute and the country’s track record spoke for itself.

regulations which took effect on 26 May 2014, following

“We value the contribution of fellow Africans from

amendments to the immigration legislation, which had

across the continent living in South Africa and that

grown outdated in the context of new complex challenges.

is why we have continued to support the African Un-

“As well as facilitating the streamlining of our permitting

ion and Southern African Development Community

regime, improving the administration of our visa-issuance,

initiatives to free human movement; but this cannot

and regulating human movement into and out of South

happen haphazardly, unilaterally or to the exclusion of

Africa, the new regulations enhance our security by ad-

security concerns; and neither can it happen without

dressing areas of weakness, risk and abuse”.

standardising population registration and immigration

Minister Gigaba added that opportunists were advising South Africa to withdraw or relax visa requirements in a

Before the Minister was appointed to his new posi-

legislation and addressing development challenges everywhere,” the Minister said.

Public Sector Manager • October 2014

This is not a road

We see so much more We see a vital part of the national road network that is integral to the success of our economy. That network is 21 704km of the countryâ&#x20AC;&#x2122;s approximately 750 000km of roads. A relatively small percentage, but it carries over 70% of the South Africaâ&#x20AC;&#x2122;s freight. So, in truth this road is part of the backbone of our nation and because it matters to you it means everything to us.

3600

www.sanral.co.za

Writer: *Lumko Mtimde

OPINION

Information is knowledge and power

very, year on 19 October, South Africa commemorates

Afrikaans stations and the ghettoised African language

and celebrates Media Freedom Day, previously known

stations. As part of the negotiations and the enacted

as "Black Wednesday".

Independent Broadcasting Authority Act of 1993, the

The commemoration of “Black Wednesday” and celebration

SABC was transformed into a public broadcaster under

of Media Freedom Day is not intended to distort history but

the newly structured broadcasting system managed by

to reflect and remind our people of the brutality and immo-

the Independent Broadcasting Authority (IBA), which

rality of the apartheid system, and promote media diversity

was merged with South African Telecommunications

and freedom.

Regulatory Authority (SATRA) in 2000 to be Independ-

Media plays a very important role in society as a source of in-

ent Communications Authority of South Africa (ICASA).

formation, education and entertainment. Media is a powerful

The new broadcasting system post-1994 was aimed

medium of communication that influences the understand-

at diversifying the media landscape and promoted a

ing, perception and views of the society.

three-tier broadcasting system with community broad-

On the 19th October, in 1977, the apartheid Government

casting and private/commercial broadcasting services.

unleashed a vicious clampdown on the Black Consciousness

Thirty seven years after the 19 October 1977 incident,

Movement (BCM) and the Mass Democratic Movement. The apartheid Government, through the then Minister of Justice, Jimmy Kruger, banned 19 organisations, shut down two media titles (The World and The Weekend World), and arrested newspaper editor Percy Qoboza and other journalists. A number of apartheid government critics were subsequently detained. These brutal actions and the kind of censorship were never seen again until the “state of emergency” in the mid-80s. After the banning of The World, The Post continued publishing and was later changed into The Sowetan in 1981. The Sowetan grew nationally and replaced The World as a newspaper targeting Black South African consumers. One of The World’s former journalists, the late Aggrey Klaaste who was imprisoned in 1977 for nine months, later on became the editor of The Sowetan. Mr Klaaste was later known for his “Nation Building” campaign. On the electronic media front, the only dominant player was the SABC (radio and television) a state broadcaster with its huge budget, national coverage of English and Lumko Mtimde says media has an important role to play in society.

Public Sector Manager • October 2014

we are celebrating 20 Years of Democracy and South Af-

control and access to media by historically disadvantaged

rica boasts the Constitution Act of 1996 which protects

communities. Again in the year 2011/12, MDDA appointed

and provides for the freedom of the media, freedom

Quest Research Services to conduct a research study on “Trans-

of expression and access to information. This is further

formation of Print Media” in South Africa.

supported by the legislative framework giving effect

The research was aimed at evaluating the challenges and

to the Constitution, including the Media Development

opportunities vis-à-vis media development and diversity with

and Diversity Agency (MDDA) Act of 2002, ICASA Act of

respect to print media specifically. The research provided an

2000, Electronic Communications Act of 2005, Broad-

analysis of the geographic footprint of print media; content

casting Act of 1999, Access to Information Act of 2000,

diversity; skills development, and the role of media planning

etc. including Chapter 9 of the Constitution which sets

and advertising in relation to print media development and

up institutions to support democracy.

diversity. In addition, the research engaged community and

South Africa has moved from racial discrimination

small commercial newspapers (as defined in the MDDA Act),

to a non-racial democracy where the rights of ordinary citizens are now protected and enshrined in our Constitution, which provides a balance between the freedom of expression and the right to dignity and equality. Free speech and a free media are entrenched in the Constitution and the media operates in an environment free of oppression, persecution and the repressive legislation which sought to restrict and control the media. The challenge facing our country in respect

mainstream newspapers and magazines.

We therefore must not only mark October 19 and celebrate the constitutionally guaranteed media freedom, freedom of expression, right to communication and access to information, we must also commit to a radical transformation agenda.

of the constitutional rights is to what extent these are enjoyed by all citizens. We need to reflect on the degree media transformation post 1994 and media diversity in our country.

The research findings and recommendations provided the MDDA with an in-depth understanding of the current media landscape, contextual framework and historical overview. These research reports are available on www.mdda.org.za. The outcomes of the Press Freedom Commission (PFC) which was led by the late Judge Pius Langa and in the Print and Digital Media Transformation Task Team (PDTTT) led by Mr Nkwenkwe Nkomo confirmed a large part of the essence of the MDDA research reports regarding lack of media transforma-

tion in the print media. This talks to the challenge of media monopoly in respect of not only publishing but also printing, distribution, advertising,

It is a fact that we still have challenges of lack transfor-

etc. which is a huge threat to our democracy. It does not only

mation of our media landscape, particularly regarding:

affect media diversity and freedom, it affects the country’s

gender and the media, ownership and control, content,

narrative and the battle of ideas.

languages, class, urban biasness, etc.

We therefore must not only mark October 19 and celebrate

In 2009, the MDDA launched the research report on

the constitutionally guaranteed media freedom, freedom of

Trends of Ownership and Control of the Media in South

expression, right to communication and access to information,

Africa, which was commissioned to Z-coms in 2008.

we must also commit to a radical transformation agenda. Prior

The aim of this research was to assist the MDDA to

to the PDMTTT, the fourth Parliament (Parliamentary Portfolio

have an in-depth understanding of the current media

Committee on Communications) in September 2011 and June

landscape (as well as an historical overview) as a base-

2012 reflected on transformational challenges in the media

line on which to assess the extent to which there are

and recommended that MDDA and the Government Com-

changes in media ownership and control in pursuit of

munications Information Systems (GCIS) lead a dialogue and

media development and diversity. Section 3 (b) (i) of

intervention to fast track this transformation.

the MDDA Act No. 14 of 2002 requires that the Agency

Without appearing to be dictating to our leadership, the

ensures amongst other things, encouraging ownership,

task ahead now, is for MDDA and GCIS to take a stock of >>

Public Sector Manager • October 2014

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NO MORE QUEUES – APPLY FOR UIF BENEFITS ONLINE The Unemployment Insurance Fund (UIF) has enhanced the uFiling online system to cater for the needs of employees by allowing them to process their UIF benefit applications online. The system is free and allows claimants to securely submit their applications online. The uFiling site is a secured site, which uses the highest 2D forms of browser security available today. Users can download Acts, Amendments, Acts, Amendments, Forms and Guides. Users can also have answers to Frequently Asked Questions. In order for UIF beneficiaries to access the system they need the following: • A valid 13 digit South African ID number • An activate e-mail address where all correspondence can be e-mailed • A cellular phone number

UIF beneficiaries who process their applications using the online system will be able to securely submit claims for the following benefits: • Illness benefits • Unemployment benefits • Adoption benefits • Maternity benefits

Beneficiaries using the online application system will also be able to submit their continuation of payment forms and lodge their notices of appeal online. However, there is an exception to Death Benefits and Foreign Claims, which must be submitted to the UIF offices manually. The activation process is easy and user friendly. Users must visit the uFiling website: www.ufiling.gov.za or www.uFiling.co.za and follow all the steps and accept the terms and conditions. Users will also be required to provide personal information for login details and their banking details. At the end of the registration process, the system will inform users that an account has been activated, the system will guide users and will provide the login name.

Users are free to contact the uFiling Call Centre at 0860 345 464, or dial the toll free number at 0800 843 843, visit the Department of Labour website www.labour.gov.za or visit the uFiling website www.uFiling.gov.za or www.uFiling.co.za for clarity and further assistance about the system.

oPinion

all the recommendations from all the respective reports (MDDA,

The MDDA needs to be strengthened and its mandate

PFC, PDMTTT and any other) and advice the fifth Parliament

extended to include channelling resources to new main-

of what needs to be done. It remains a question whether the

stream initiatives like national media initiatives in indig-

recommendations from the industry reports (PFC and PDMTTT)

enous languages, changing the ownership and control

have been adopted and implemented as part of taking our

patterns in the mainstream media and the entire value

country forward.

chain, transforming curriculum, etc. as part of the National

Public servants, and in particular government communicators,

Development Plan.

have a huge role to play in redressing the media monopoly

We need to take stock of whether all citizens (poor and

challenge and promoting of media diversity. Government com-

rich, rural or urban, etc.) have a choice and access to infor-

municators and procurement officials commit government ex-

mation, freedom of expression, right to communication

penditure to the media through advertising, sponsorship and

in languages of their choice.

other partnerships. This contributes a large degree to the viability

As we commemorate the 19th October 2014 and cele-

and support for the media, but unfortunately the mainstream

brate media freedom, let us emphasise the significant role

media, thereby reinforcing the media monopoly. Government

media can play in helping people to communicate with

could consciously send a message that transformation is a non-

each other in order to strengthen our democracy, promote

negotiable.

a culture of human rights and enable all to participate fully

A good story we are telling as we move South Africa forward, is that our media operates in an environment free of oppression,

in our economic growth and speed up transformation and development.

persecution and the repressive legislation which sought to re-

This can only be achieved if every citizen irrespective of

strict and control the media. The democratic transition catapult-

their social class has access to a choice of a diverse range

ed South Africa into playing a major role not only as a regional

of media. We should remember that media freedom is for

economic and political power in Africa, but also an influential

all citizens and not just for media practitioners. Media also

player in the emerging markets. These dramatic changes are also

provides a window of transparency in government and

reflected in the media industry. It is an industry characterised by

injects life to a country’s economy by publishing finan-

a new energy of growth and greater access with a diversity of

cial and market information to citizens, allowing them to

voices reflective of ethnic and racially diverse people.

participate freely and fruitfully in their country’s economy.

As part of the second phase of the transition, it is important

Access to communication and information empowers

that radical transformational changes in the media landscape be

citizens, facilitates participatory democracy, and assists

adopted as part of the creation of a

in defending, advancing and deepen-

knowledgeable and information so-

ing our democracy. We must ensure

ciety. We also need to guard against

that rural communities have access to

the attempt by some to interpret

all media including radio, television,

every law-making initiative like the

online, mobile and print servic-

Protection of State Information Bill

es. We must ensure responsible

as aimed at suppressing the

journalism and that our media is

media. Every country needs to protect its information in the

transformed to reflect South Africa in every respect.

public interest. By so doing it is not muzzling media. Yes, we

* Lumko Mtimde is the former

need to ensure all new laws

CEO of MDDA and a member

comply with the Constitution

of the Minister of Communica-

Act of 1996, but let us not dis-

tion’s National Communications

tort the objects of such bills

Task Team. He writes in his personal

and laws.

Public Sector Manager • October 2014

capacity.

Writer: Noluthando Mkhize

featUre

Welcome home,

Nat Nakasa A

fter 49 years on foreign soil, prominent South African writer Nat Nakasa has finally returned home. Nakasa, who left the country in 1964 on a one-

way exit permit issued by the former apartheid government, returned to a democratic South Africa to be reburied in his hometown of Chesterville in Durban, KwaZulu-Natal. In 1965, at the age of 28, Nakasa plunged from the seventh floor of a high-rise building near Central Park in New York. He was buried at the Ferncliff cemetery. A former Drum and Rand Daily Mail journalist, he left for the US after being awarded the Nieman Fellowship to study journalism at Harvard . Nakasa had a great love for education and was given the title of “citizen of nowhere” after he was forced to relinquish his identity as a South African by the former regime. Speaking at Nakasa’s reburial, Arts and Culture Minister Nathi Mthethwa said the repatriation and reburial of Nakasa was a spiritually and culturally significant occasion because it marked the end of a tragic chapter in the family and nation’s history.

“This is the dawn of a bright new day. His reburial resonates

“In its own way, it is a momentous occasion, [like] the

on many levels. What we have always understood from his

release of Nelson Mandela from prison, the unbanning of

family, colleagues and friends is that he never wanted to leave.

the liberation movement and the return of exiles. It is an

“It would have been fitting for him when he passed on, to be

act of healing that signifies the dawn of a bright new day,”

buried in the same national soil in which his ancestors, liter-

Minister Mthethwa said.

ary predecessors and intellectual heroes are buried,” Minister

Nakasa’s writings were “preoccupied with exposing the absurdity of the apartheid system and, at the same time, articulating the vision of a new society”, he added. “Nakasa was the youngest and perhaps the last of the Drum writers who ultimately ended up in exile in 1964

Mthethwa said. Nakasa’ reburial ceremony took place at Durban City Hall with Minister Mthethwa, KwaZulu-Natal Premier Senzo Mchunu and Mthatha Tsedu of the South African Editors Forum (Sanef ) among those who attended to comfort Nakasa’s family.

following the departure of Bloke Modisane, Lewis Nkosi,

Nakasa’s remains arrived at King Shaka International Airport in

Arthur Maimane, Bessie Head, Alex La Guma, and Den-

September and he was laid to rest at Heroes Acre in Chesterville.

nis Brutus to name a few. They were part of an exodus of

His nephew, Dr Sipho Masondo, said Nakasa was loved on

creative intellectuals before them that defied the system

both sides of the Atlantic and was a special gift who always

by choosing exile... ,” he said.

saw the good in others.

Describing Nakasa as a nation builder and an agent of

“When we went to the States to collect the remains, we in-

social cohesion long before these became buzzwords, the

sisted on visiting the site of his death for closure because we

Minister said he was happy to have Nakasa back home.

never believed that he was gone. When standing on that street

Public Sector Manager • October 2014

Arts and Culture Minister Nathi Mthethwa hands Nat Nakasa's sister Gladys Mazibuko the South African flag.

Arts and Culture Minister Nathi Mthethwa at Nat Nakasa's final resting place.

corner I did not accept that he committed suicide,” said Dr

the South African media and government, Nakasa’s repa-

Masondo

triation showed that there could be joint effort in produc-

Nakasa’s sister Gladys Mazibuko, who never lost hope in

ing good stories between the two.

efforts to bring her brother’s remains to his country of birth, said the family had suffered a lot of pain with Nakasa being

Repatriation of struggle veterans

in the States, especially since she had last seen him when

Efforts are also underway to have struggle heroes who were

she was a teenager.

buried in Russia repatriated.

She thanked the South African government for its support

During a recent visit to Russia, President Jacob Zuma

and efforts in bringing Nakasa’s remains back and Sanef for

made the call for struggle heroes who were laid to rest

creating the Nat Nakasa Awards in memory of her sibling.

there to be brought home. These fallen heroes include Ivor

Tsedu, who spoke on behalf of Sanef, said the story of Nakasa evoked anger. “How can one so young be treated so cruelly because he wanted to better himself through education.” He added that Sanef saluted Mazibuko for never giving up on bringing her brother home and thanked the government for financing the repatriation. Tsedu also added that despite the clash in ideas between

David Jones, J.B. Marks and Moses Kotane. President Zuma also visited their gravesites while in Russia. He thanked the government of Russia for caring for the heroes, who were buried in Moscow, According to The Presidency, discussions were on-going between Russia and South Africa about how the repatriation process should be handled.

KwaZulu-Natal Premier Senzo Mchunu and Arts and Culture Minister Nathi Mthethwa and with Nat Nakasa's family members.

Public Sector Manager • October 2014

oPinion

Writer: Justice Ntanga Nepfumbada, MIBCM*

Business Continuity:

Image/ http://www.psdgraphics.

how to disrupt disaster

his article was inspired by the chapter on "Multi-

structure, but even other service delivery instruments

lateral Continuity Planning" by Dennis C Hamilton,

such people, processes and external services providers

FBCI Hon*, in the book The DeďŹ nitive Handbook of

etc. Implementation of the Business Continuity Pro-

Business Continuity by Andrew Hiles, FBCI. Corporate governance is evolving through a series of

not the focus but service delivery, it is critical to ensure

codes, legislations and responses to corporate scandals.

that there is a cushion that protects the service delivery

The King III code on corporate governance has added

operations or instruments from the impact of disruptive

responsibility on the organisations to implement busi-

events that could disturb government efforts to deliver

ness continuity programme aimed at ensuring that

services to the general public.

shareholders and stakeholders interests are protected

In South Africa many government departments,

through improved organisational continuity capability

provincial, municipalities and entities are introducing

to respond to disruptions that may have the potential

business continuity programmes to comply with the

to disrupt organisation's operations.

legislations and code of practice requirements, but

When Office of the Auditor-General performs its con-

more so as an instrument aimed at ensuring that the

stitutional duties, business continuity capability often

respective organisations are prepared for, will be able to

comes into the spotlight where the ability of the Public

respond to and recover from disruptive events. Critical

Sector to provide uninterrupted services even in the

to the organisation's ability to respond to a disruptive

midst of disruptions is assessed. Various departments,

event is the availability of external stakeholders such

provinces, municipalities are required to implement, not

as suppliers.

only the capability to recover their technological infra-

grammes in the Public Sector where profit-making is

While an organisation can have workable and well-

Public Sector Manager â&#x20AC;˘ October 2014

tested business continuity plans, the external environ-

Strengthen relations with key service providers

ment (operations of its services providers) that govern-

The implementation of the MCP enables the organisation to

ment does not have control over, can render such plans

forge valuable relationships with its key services providers.

unworkable. External service providers who supply

Noting that the organisation's operations rely not only on the

goods and services and perform certain activities on

internal drivers but also on those that reside outside the busi-

behalf of an organisation can be negatively impacted

ness, having a good relationship with service providers will

by the unexpected disruptions and such disruptions

have a direct influence on the well-being of the organisation

can either halt or delay the operations of the service

and its ability to deliver goods and services at the required

provider, thereby compromising government ‘s efforts

time and expected quality. This is critical not only to sup-

to achieve its defined objectives. The same goes for

plying goods and services but to also in ensuring that the

the service providers who would also be impacted if

organisation manages its risks relating to the supply of those

there are disruptions experienced by the mandating

goods and services.

organisation e.g. if an organisation is unable to make

With relationships enhanced as a result of MCP, the organi-

certain payments to the service provider due to unavail-

sation has a level of assurance that its service providers will

ability of the technological system to facilitate such a

be able to supply the required goods and services as per the

payment, the service provider will in turn be negatively

agreed schedule, quantity and quality, even when the service

impacted.

providers experience disruptions.

In his book The Definitive Handbook of Business Conti-

MCP also provides service providers with an opportunity

nuity Management Andrew Hiles, FBCI, introduces the

to understand their importance in supporting organisation's

concept of Multilateral Continuity Planning (MCP). Ac-

activities during times of disruption. Through MCP, an organi-

cording to the contributing author Dennis C. Hamilton,

sation can have relationships that lead into "cooperative ac-

FBCI, MCP talks to the development of the organisation

tivities, contingency steps, bilateral support and emergency

business continuity capability that incorporates busi-

policy interpretation that can be applied at time of crisis to

ness elements/components that do not necessarily

all parties to the agreements".

reside within the business but yet have a direct impact

MCP provides a platform for more robust business interac-

on the organisation’s operations continuity capabilities.

tions thereby creating stronger assurances of continuous flow

The MCP brings into the equation the engagement

of goods and services that are critical to the survival of the

of key customers, suppliers and partners to build the

impacted organisation.

organisation recovery capability. MCP, as a component of business continuity manage-

Protects the market share

ment, may increase the amount of work in the continu-

Implementing MCP could potentially increase an organisa-

ity manager’s in-tray and change the shape of business

tion's market share and its valuable reputation. Active en-

continuity from the traditional "We are in control" to

gagement with the customer base on MCP provides a level

"Our survival is to be established". Implementation of

of comfort to the customer that comes from understanding

MCP offers benefits that will not only be realised from

the business recovery capability and being assured that the

the recovery of mission-critical activities even from the

business will be able to meet its obligations regarding sup-

active involvement of those resources/services that are

plying goods and services even in the midst of disruption.

external to the organisation’s operations but serves as

Having MCP in place further provides the organisation with

critical dependencies for the achievement of defined

an assurance that even when disruptions occur neither its

objectives.

operations nor those of its customers are likely to be affected

The following are the benefits of implementing MCP in an organisation:

Public Sector Manager • October 2014

severely, thereby creating a competitive advantage. Furthermore, this approach gives customers a level of >>

INVESTING WHERE MANY FEAR TO GO

ula Investment Group is a 100% black owned Eastern Cape home grown investment company and is one of the few post 1994 brands that emerged and stood the test of time. Kula has good reasons to celebrate the 20 years of democracy as it celebrates its 18 years of existence. The group has a diversified set of portfolios ranging from Commercial Properties, Agro Processing, Manufacturing, Hospitality, Management and Engineering consulting. Sustainability is the essence of the Kula brand. We see small rural towns and rural areas as the next growth points in the South African economy especially for the retail sector, agriculture, medium sized processing and manufacturing plants, logistics, construction industry, renewable energy and heritage based tourism.

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Queens Casino Queenstown

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Queens Casino & Hotel is owned by shareholders Tsogo Sun, Kat Leisure, BEE partners, the Kula Group and a community enterprise Zulukama Community Investment Trust. Queens Hotel is a four Star graded Hotel that caters for Conferencing; Leisure targets and enjoys the highest room occupancies in Queenstown. www.tsogosun.com

Ncera Macadamia (Pty) Ltd, Ncera Village, Kidds Beach - (Agro-Indursties)

KEY CONTACT

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Mkululi Pakade - Group Chairman Email:mkululip@kula.co.za

Executive

Ms Mawande Mapuma Office Manager E-mail:mawandem@kula.co.za 34 Pearce Street, Berea, East London Tel: 043 727 0094 | Fax: 043 721 0712 www.kula.co.za

Opinion

assurance that the flow of goods and services will not be dis-

and reputation will be enhanced by creating con-

rupted, thereby providing a degree of certainty and trust on the

fidence that the implemented business continuity

organisation.

plans will shield the organisation from the impact of potential disruption event and confirms the organisa-

Increase recovery capabilities

tion's ability to continue to provide good and services. MCP implementation requires

Having MCP in place opens a platform for business to have other partners actively

key stakeholders (customers and

engaged in the recovery process that

communities) to be involved in the

will result in a speedy return to business

organisation’s continuity planning

operations. As articulated above, when a

thereby giving them an opportu-

disruption happens the organisation will

nity to understand the continuity

be in a better position to fully recover

arrangements and the meaningful

as a result of an "integrated emergency

role they can play in assisting the

response and recovery efforts with key

organisation in its recovery when

customers that are interdependent in

there are disruptions. The question can be what if there

nature". The service providers' level of prepar-

is a disruption to the daily func-

edness in relation to disruption is a criti-

tioning of an organisation? The

cal determinate of increased probabil-

answer is, an organisation that

ity of full recovery of the organisation.

has embraced MCP will rise above

As there is interdependence between

other organisations in times of cri-

Justice Nepfumbada.

organisation and its service providers,

sis or other significant organisation

prompt recovery of service provider's

disruptions.

operations translates directly into rapid recovery of primary organisation operations thereby ensuring uninterrupted flow of

Strengthen organisation's relationships

goods and services.

MCP provides a platform that enables organisations to build and strengthen relationships aimed at pro-

Improved business understanding

tecting each other’s interests. For one organisation

Implementation of MCP provides the organisation with the plat-

to survive and become sustainable, relationships

form to interact with suppliers, customers and partners in a way

with its customers and service providers is critical

that improves the level of understanding of each other’s organi-

particularly in response to a crisis and the related

sation's operations. This affords an opportunity to map critical

recovery efforts.

external dependencies and secure much-needed support from these organisations when undesirable events occur.

MCP gives a business an opportunity to interact with its stakeholders in particular service providers,

If partners are fully conversant with the partnering organisation

to strengthen the ties that connect them for mutual

priorities they are in a better position to make provision in terms of

benefit and to collectively build relationships that

goods and services required to recover the organisation's opera-

should last – as long as the continuity plans are tested

tions and thus create and maintain customer confidence, which,

and maintained.

in turn, improves relations.

So get on it…

Maintain organisation image and reputation

*Justice Nepfumbada is a Senior Manager: Busi-

An organisation’s image and reputation are critical to its success

ness Continuity at eThekwini Municipality and a

earned over a period of time at a cost and through hard work

Member of the Institute of Business Continuity

and diligence on the part of the organisation. Implementing

Management, South Africa. He writes in his per-

MCP supports these endeavours in that an organisation’s image

sonal capacity.

Public Sector Manager • October 2014

THE SPACE YOU NEED Celebrating World Space Week 2014 Space: Guiding Your Way

HOW OFTEN DO YOU WONDER ABOUT WHAT LIES BEYOND THE WIDE EXPANSE OF THE SKY YOU SEE EVERY DAY?

weather systems to improve the accuracy of the

Apart from an occasional glance at the heavens to

Satellites and their supporting applications help

your life is influenced by space? People tend to

GPS (Global Positioning System). Such information

travelling to the moon, not realising how critical the

ships, as well as monitoring movement across a

weather forecasts, so you can prepare for rain or a hot summer’s day.

check the weather, do you ever think about how

you navigate by sending information to your car’s

associate space with telescopes and astronauts

is also used to identify and locate aeroplanes and

boundless space beyond the Earth’s atmosphere

country’s borders.

has become in our daily lives.

Transport facilities rely on information from

Whenever you pick up your cellphone to call a

satellites for navigation.

who may be in an office on the other side of the

Apart from the convenience it adds to our lives,

show, you are accessing a resource through space

understanding of our planet through Earth

friend, use the Internet to google, email a colleague world, or switch on to watch your favourite DStv

space technology has helped us get a better

technology.

observation. Several satellites have been developed

Everyday space technology uses satellites that

images of the Earth’s surface, including land and

instance, satellites in space get information about

enable us to observe land being used for farming

send and receive information to and from Earth. For

and placed in space to collect information and

water masses, urban areas and forests. Images

or industrial purposes, protect our indigenous

On 6 October, Dr Michael Kosch of SANSA,

towns and cities, and check on the water levels

Western Cape, on “Sprites in Space”. Sprites

ecosystems, plan and monitor the expansion of in our rivers and dams.

South Africa’s HartRAO site in Hartebeesthoek

hosts several radio telescopes, which are used

delivered a public lecture in Hermanus, in the are electrical discharges that take place during thunderstorms, producing amazing visual atmospheric phenomena.

as GPS receivers, among other things.

World Space Week activities took throughout the

advanced space industry over the next few

Cape. Minister Pandor will speak at an open

South Africa is committed to developing an decades. National challenges such as job

creation, poverty and resource management will be addressed through the capability of space technology.

country, with a particular focus on the Eastern day at Walter Sisulu University in Mthatha on

11 October. The open day was be preceded by roadshows in and around Mthatha.

As South Africa celebrates World Space Week, the Department of Science and Technology

hopes young people will participate in space science-related activities organised through the South African Agency for Science and

Technology Advancement (SAASTA). The focus

will be on exposing the general public, pupils and teachers to space science through workshops, role models, exhibitions, demonstrations and various hands-on activities.

World Space Week 2014 kicked off on the 4

October with the launch of two weather balloons. The exercised was simulating the launch of a satellite into space. The balloons lifted off

from Vryburg in the North West, with the aim of illustrating the benefits of project-based,

science learning activities. The launch was a

collaboration between the South African National Space Agency (SANSA), the Secunda Amateur Radio Club, and 80 of Mpumalanga’s top achieving learners.

Images sourced from Google For more information, www.visit dst.gov.za or www.saasta.ac.za. The Department of Science and Technology CSIR South Gate Entrance Meiring Naude Road, Brummeria, Pretoria

finanCiaL fitness

Writer: Albert Pule

Be informed and make the right choices

embers of the Government Employees Pension Fund (GEPF)

ple’s hard-earned pensions and prevent them from ac-

will not lose their money when they retire from the Public

cessing their funds. I want to assure teachers that this

Service.

is not the case.”

Government is planning on introducing new retirement reforms in

She added that the rumours were fuelled by a lack

2015, which encourages members to save for their retirement and

of understanding of the proposals. “These rumours are

leave their savings in the retirement system for longer. The reform is

based on a misunderstanding of government’s propos-

aimed at encouraging members to receive a lump sum and a monthly

als. We would like to re-emphasise that government has

income after retirement.

no intention to nationalise teacher’s pension/provident

Recently public servants, mostly teachers, have resigned in large num-

funds or prevent them from accessing their money.

bers fearing the loss of their pension as a

“I would urge those wanting to take

result of the proposed retirement reform.

this drastic step, to carefully re-consider.

Finance Minister Nhlanhla Nene told

Your money is safe and there’s no need

Parliament that there were no plans to

to panic,” said Minister Motshekga.

nationalise pension funds.

GEPF Acting Principle Executive Of-

He also urged public servants to not

ficer, Joelene Moodley, said government

resign without first weighing up all the

was in the process of formulating pro-

correct information.

posals regarding retirement reform.

“Government respects the fact that

“The government’s proposals intend

these retirement funds belong to their

to align provident funds to those of

members. Government has never had, and

pension and retirement annuity funds

does not have, any intention to nationalise

at retirement.

these funds. Rumours to this effect are a

“There is no intention by government

blatant lie,” he said.

to prevent workers from accessing their

The Minister added that the trend of public servants resigning was worrying. “Government is concerned that members of the GEPF are reportedly resigning from their jobs even though there is no change at all to the GEPF and its laws.

money. On the contrary, the aim of the retirement reforms is to encourage workers to keep their savings until retirement and beyond.” The GEPF has also urged its members not to resign prematurely.

“Teachers, health workers, members of our police service don’t have

“There is constant engagement with the National

to resign from their jobs to cash in their pension funds. Their pensions

Treasury around the retirement reform process and

are safe and their access to their pension funds has not been changed

[we] would like to re-assure pensioners and members

by any law.

that their pensions are safe and secure.

“Members of the GEPF will always be entitled to a gratuity (lump sum) and annuity, as per the GEPF rules,” he said. Minister of Basic Education Angie Motshekga also urged teachers

“Members should not resign prematurely, instead they should contact GEPF’s offices to answer any questions they may have in this regard,” urged Moodley.

not to resign in order to cash in on their pension. “We have noted with concern reports that there is an increase in resignations fuelled by rumours that government will take away peo-

for more information contact the gePf: Call Centre: 0800 117 669 email: enquiries@gepf.co.za Website: www.gepf.co.za twitter: @gePf_sa

Public Sector Manager • October 2014

Public sector appointments

Compiled by: Mduduzi Tshabangu

Bongiwe Pityi General Manager: The Airports Company South Africa (Acsa) Bongiwe Pityi has been appointed the new General Manager of OR Tambo International Airport. An admitted attorney of the High Court of South Africa, Pityi has a 14-year track record in the aviation industry, having fulfilled several management roles for Acsa, both locally and abroad. Pityi holds a Bachelor of Arts degree from University of Cape Town, a higher diploma in African studies and LLB degree from University of KwaZulu Natal.

Thomas (Tom) Moyane Commissioner, South African Revenue Services (SARS) Thomas Moyane has been appointed Commissioner of the South African Revenue Service. Moyane, a development economist, recently served as the advisor on turnaround and security strategies at the State Information Technology Agency (SITA).

She was the first manager to be entrusted with the management of Acsa’s parking business in November 2001, based at the then Johannesburg International Airport. In 2005, she was appointed Assistant General Manager: Durban International Airport before leading and managing the operational transition of the old airport to the new King Shaka International Airport. This was followed by her appointment as Assistant General Manager: King Shaka International Airport in 2010. Her most recent position, from 2012 until the middle of this year, was Deputy Director: Operational Readiness Planning at Guarulhos International Airport in São Paulo, Brazil, in which Acsa has a stake. She joins the airport at a time when focus is geared towards improving service levels and heightening operational excellence.

University in Mozambique, Diploma in

Mava Scott Spokesperson: Competition Commission

Consulting to Small Business from the Uni-

Mava Scott has been appointed as spokes-

versity of the Witwatersrand, and certifi-

person of the Competition Commission.

cates in Strategic Management, Managing

Scott has more than 12 years’ experience in

Markets from Henley, Micro-economics

communications and media relations having

from London School of Economics and

previously worked as spokesperson for sev-

Mastering Finance from GIBS.

eral ministers and government departments.

His qualifications include a BSc (Economics) from the Eduardo Mondlane

Moyane has more than 30 years' experi-

He has also held high-profile manage-

ence, having worked as a senior executive

ment positions including acting as Deputy

in various government and private sector

Director-General and Chief of Staff while at

entities.

the then Department of Water Affairs and the

He served as National Commissioner at

Department of Health, respectively. He was,

the Department of Correctional Services,

most recently, the Chief Director of Communication Services at the then Department

Chief Executive Officer of Government

of Water Affairs, a position he held since 2008.

Printing Works, Managing Director for

Scott holds, among other qualifications, a Baccaleureus Procurationis (BProc) degree

Engen Mozambique as well as Regional

from the University of the Western Cape, and is currently studying towards a Master

Coordinator for the regional Spatial De-

of Laws (LLM) degree in Constitutional and Administrative Law at the University of

velopment Initiatives and Chief Director

Pretoria.

for Industry and Enterprise Development at the Department of Trade and Industry. Public Sector Manager • October 2014

Scott will manage the Commissioner’s media liaison and act as the Commissioner’s representative on media matters.

BooK reVieWs

Compiler: Maselaelo Seshotli

A Rhetorical Approach to Crisis Communication, edited by Dan P. Millar and Robert L. Heath Crisis communication has become a crucial component of every public relations practitioner’s skills set. In recent years, researchers and practitioners have explored the nature, theory and best practices required for effective and ethical crisis preparation and response. In this unique volume, editors Dan P. Millar and Robert L. Heath explore the nature and ethics of the statements that are used throughout the stages of crisis preparation and response. The opening chapters offer a rhetorical perspective on organisational crisis, providing definitions, raising questions and provoking issues. The contributions in this collection come from experts in communication crisis, responding to crisis and managing post-crisis response. Each chapter adds depth and breadth of understanding to the analysis of the rhetorical implications of a crisis.

Monitoring and Evaluation of Policies, Programmes and Projects by IU Ile, C EresiaEke and C Allen-Ile

the authors in public and private sector management, as well as practical insights gained from practitioners and students at various training courses, nationally and internationally. A balance between the more abstract, theoretical under-

The need for delivery in the private

pinning of the subject and all its practical aspects make the

and public sectors has increased,

book easy to understand and apply in the work place for

especially with stakeholders putting

improved results achievement.

substantial pressure on organisations to deliver more results with fewer re-

about the authors

sources. By employing the appropriate

Isioma Uregu Ile is the academic coordinator for postgraduate

tools and techniques of monitoring

programmes in the National School of Government at the

and evaluation, organisations can

University of the Western Cape.

be better equipped to ensure that

Chuks Eresia-Eke is a senior lecturer in the department of

“what is planned” becomes “what is

business management and leading developer/facilitator of

achieved”.

management related short course at the University of Pre-

The book explains vital concepts and

toria.

practices involved in performance tracking and evalua-

Charles Ok Allen-Ile is the head of the human resource man-

tion.

agement department at the Cape Peninsula University of

It draws from the diverse experiences and expertise of

High-Performance Coaching For Managers – 7 Effective Keys by Lauron Buys

Technology.

practical know-how, without all the pomp and philosophical fluff often found in many coaching books.

High Performance Coaching for Managers provides managers with

about the author

the necessary tools and processes

Lauron Buys has more than 1 400 hours coaching experi-

to reframe performance.

ence at mainly senior managerial levels and has spent

Buys draws from many of the world’s leading thinkers in his syn-

about 1 000 hours training and coaching managers to coach.

thesis of the best performance coaching approaches and his book

Reviewed books can be accessed from the GCIS library.

is jam-packed with clever, effective coaching tips. Each chapter offers user-friendly,

For more information contact Tshidi Morulane on 012 473 0321.

Public Sector Manager • October 2014

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traVeL

Writer: Sam Bradley

The sun sets on another beautiful summers' day.

Lazy summer

holidays I

t seemed like the perfect plan - a relaxing weekend down

for royalty. Don’t indulge too much though, as a

the beautiful South Coast with my wife. We’d go for romantic

mere stones throw away the waves crash onto the

strolls along the beach, watch the sunset and swim in the

beach (and a blue flag beach at that). Spend the

warm KZN waters. We’d get our eating plan back on track and

morning on the beach or by the pool, building up

work on our fitness with a few early morning jogs on the beach.

an appetite for the buffet lunches served on the hotel

After browsing through websites, I decided that Pumula Beach

porch. Afternoons can be spent enjoying some of the

Hotel would be the perfect location. Situated on the beach,

local attractions or just lazing on the deckchairs keeping

only 100km from Durban and with its own gym - it seemed

an eye out for the whales and dolphins.

like destiny.

It was not just the amazing food that stood out for us –

Our exercise regime got off to a pretty good start. Deciding the

it was also the relaxing atmosphere that keeps custom-

gym was for amateurs, we made plans to jog along the beach.

ers coming back year after year. Pumula clearly knows

To get ourselves mentally prepared, we warmed up with a game

that if children are happy the folks can kick back and

of putt-putt on the hotel course. We then decided it would be

truly relax. With this in mind there’s more than enough

foolish to start exercising without first exploring the swimming

to entertain the little ones. The hotel runs an all day

pool – a quick dip in the pool and nap under the umbrellas and

entertainment programme with activities such as beach

we’d be ready for some serious exercise.

games, outdoor sports like volleyball and putt-putt,

In hindsight it was those delicious fruit cocktails – delivered

and an evening programme with events like bingo and

right to our deck chairs - that were our downfall. A few strawber-

videos. If that doesn’t work then the pool, table tennis

ry daiquiris later, it became clear that this weekend was going

and air hockey facilities in the games room should do

to be about relaxing in the true sense of the word. Abandoning

the trick. There are also baby-sitting facilities.

all pretences, we spent a gloriously lazy morning at the pool.

The accommodation is fantastic and the sea theme

And it’s just as well the diet plan didn’t get started because the

of the hotel (lots of blues and whites) put me straight

buffet meals would easily break the resistance of James Bond,

into holiday mode. Evenings are quiet and peaceful, and

never mind us mere mortals.

with most of the rooms facing the ocean, it’s the perfect

The breakfasts at Pumula include choices of fruits salads, cereals, bacon and eggs, omelettes and many other offerings fit

An aerial view of Pumula Beach Hotel, ideally situated on the beachfront, on KZN's South Coast.

place to open a bottle of wine and enjoy the sunset. So next time the family needs a holiday, Pumula could

Public Sector Manager • October 2014

The atmosphere at Pumula reminds one of a beach holiday house, instantly putting you in the holiday mood. Photos: Paul Karnstedt.

be the perfect destination. You probably won’t get your fitness or diet back on track (if our example is anything to go by), but those plans can always be postponed for another month. Time away with the sea, sun and loved ones will be remembered with more fondness in any case.

What you need to know: Rates are R950 per person sharing per night (all meals With the waiters at your beck and call, and the pool, you can easily spend the whole day in your swimming costume. Photos: Paul Karnstedt.

included). Children’s prices range from R240 to R505 per night depending on age. Like the Facebook page (Pumula Beach Hotel – South Coast) to find out about any specials and competitions.

Contact details: 67 Steve Pitts Road, Umzumbe, 4225 039 684 6717 www.pumulabeachhotel.co.za reservations@pumulabeachhotel.co.za Nearby attractions: A wide range of golf courses, Aliwal Shoal dive site, Oribi Gorge Game Reserve, Riverbend Crocodile Farm and Weza-Ngele Forest are all close by. Most of the rooms have great views of the ocean. Photos: Paul Karnstedt.

Public Sector Manager • October 2014

fooD anD Wine

Writer: Nompumelelo Mqwebu*

The delights of Basotho cooking

rofessional Chef Ska Moteane is based in Maseru, Lesotho,

by the hearty dishes and cooking techniques she learnt

and grew up surrounded by women who cooked very well

from her mother.

and ultimately inspired her love for cooking. She obtained

“I also learnt a lot about cooking during my visits to my

her City and Guilds of London Culinary Diploma through the Barnes

grandmother during school holidays in the highlands

Street Culinary Studio in Johannesburg.

of Lesotho. I learnt how to make things like motoho

Chef Moteane is also the author of the Cuisine of The Mountain Kingdom, which was named Best African Cookbook 2012 at the Gourmand World Cookbook Awards.

(traditional sour sorghum porridge drink),” she adds. Chef Moteane was trained by an exceptionally talented chef Suzi Holtzhausen.

“My cookbook shares the unique spirit of Basotho cooking – the

“I also worked with some passionate hard working

food we eat, the way we prepare the dishes and the way we eat,”

female chefs in my life. I found that female chefs do

she says.

everything more from the heart. An establishment run She currently consults for local catering companies, restaurants and food

explains.

retailers in kitchen staff training.

She sadly admits that there are very few food estab-

Chef Moteane also works very

lishments run by qualified chefs in Lesotho and women

closely with local producers

by a female chef just has warmth and difference,” she

chefs are also in the minority.

and promotes their produce

On why food from Southern Africa has not made it

in the restaurants she con-

globally, Chef Moteane says: “I feel that most of us con-

sults for. Her recipes are inspired

centrate more on perfecting dishes from other conti-

Public Sector Manager • October 2014

nents and regard our own cuisine as inferior. If that attitude stops, the world will most certainly take note”.

Oxtail recipe Ingredients: 3 tbsp olive oil 2 kg sliced oxtail, extra fat trimmed off 2 large onions, thick sliced 1 tsp crushed garlic ¼ cup pearled whole wheat, rinsed 2 large tomatoes, peeled and roughly chopped 1 tbsp mixed dried herbs 3 bay leaves 2 oxtail or beef stock cubes dissolved in 3 cups hot

Maluti Whole-Wheat Beer Bread

water

Ingredients:

2 tbsp Worcestershire sauce

2 cups self-raising flour

3 medium carrots, peeled and cut into chunks

1 cup whole wheat flour

2 medium potatoes, cubed

1 tsp baking powder

Salt and freshly ground black pepper to taste.

1 tsp salt 1 tsp paprika

Method

1 tsp dried mixed herbs

Pour two tablespoons olive oil in a heavy bottomed pot

2 tbsp white sugar

and heat it up. Add the oxtail and brown on high heat

¾ cup grated Cheddar cheese

in batches and put aside. Add one tablespoon of olive

2 tbsp olive oil

oil to the pot and fry for five minutes. Add the garlic

330 ml Maluti beer (room temperature)

and fry for one minute.

A knob of butter to rub the top.

Arrange the browned pieces of oxtail on top of the onion, putting the big pieces at the bottom. Add the

Method

pearled whole wheat, chopped tomato, mixed herbs,

Pre-heat oven to 180 degrees celsius. In a large bowl, add all

bay leaves, stock liquid and Worcestershire sauce. Do

the dry ingredients and the Cheddar cheese and mix together.

not stir. Bring the pot to a boil.

Add the olive oil and the beer, and stir until blended.

Once it boils, lower the heat to a simmer and let it simmer gently for two hours without stirring. After the two hours of simmering, stir the pot, add the carrots and potatoes, and stir through. Simmer for another one to one-and-a-half hours until the meat is tender and easily comes off the bone with

Pour the dough into a greased loaf pan. Bake in the oven for 50 – 60 minutes. Remove from the oven and rub some butter over the steaming hot bread. Loosen the inside sides of the pan with a blunt knife and then take the bread out.

a fork. Check the seasoning and add salt and pepper

Slice, spread with more butter and enjoy.

to taste.

(Makes one loaf )

Delicious when served with pap, freshly baked bread, rice or mashed potatoes and vegetables. This dish

* Nompumelelo Mqwebu is the head chef at Africa Meets

serves up to 10 people.

Europe Cuisine.

Public Sector Manager • October 2014

Writer: Nicholas Francis

GROOMING AND STYLE

Beauty engineered for the

runway

ailing from humble beginnings in the

A qualified electrical engineer, Bongiwe’s career

Eastern Cape, with her mum as a dress-

began at Telkom.

maker and her love for mathematics,

“I was looking for something new and fresh to

she never imagined that one day her work would

wear and I decided to make a dress for myself. This

light up on runways at major international fashion

led to much interest from my office, on my designs

shows.

and the start of a loyal client base.”

Thanks to her talented mum, local fashion de-

With a desire to be more and learn more, Bongiwe

signer, Bongiwe Walaza was exposed to fashion at

enrolled to study Fashion Design at the then Natal

an early age. As a young girl, Bongiwe enjoyed knit-

Technikon (now Durban University of Technology)

ting and sewing fabric off cuts that she received

in 1997. During her first year, she won a national

from her mother’s business. Today, her collection

award that took her to a high-fashion destination,

is showcased in every fashion capital in the world.

Paris.

Public Sector Manager • October 2014

Cementing her place Over the years, as her love for fashion grew, so did her brand. One day, Bongiwe received a call that changed her life. She was invited to showcase her work at New York Fashion Week, a dream for every designer. The opportunity catapulted her career to new heights and later, her work was seen on catwalks in India, London, Milan, Singapore, Shanghai and South Africa, to name a few. The one show that she holds close to her heart is South African Fashion Week, one of the premier events on the local fashion itinerary. Bongiwe’s line of clothing is based on an afro chic appeal with bold colours. “Any woman wearing my piece can feel young, vibrant and sexy. My inspiration for my designs dates back to my roots as a child, coupled with my everyday surroundings,” said Bongiwe. Trendy She believes the trends for the season will be afro looks with bright colours and prints. Even without a style icon, Bongiwe draws inspiration from a variety of people and aspects of life. Asked about the evolution of South African fashion she added: “Fashion in the country is rapidly evolving. We have seen many new young talented designers come through the ranks and the general public seems to be showing more interest in our clothing.” A woman with exceptional talent and a generous heart, Bongiwe has been doing her bit for the community by teaming up with the Department of Trade and Industry on the B'avumile programme – a skills development programme for women, especially in the rural areas, which identifies talent in the arts and crafts, textiles and clothing sectors. It is a formal training programme to develop women's expertise in the production of marketable goods and the creation of formal enterprises in the creative industry. In the coming year expect to see more exciting projects from this talented designer and philanthropist. We will surely bring you all the details first.

Runway photography courtesy of SDR Photo

Bongiwe's favourites 1. What is your fashion weakness? Fabric, it's my weakness. 2. Where is your favourite shopping spot locally? I don't do much shopping but when I do, I love Zara and small boutiques in Eastgate and Gateway in Durban. 3. One item of clothing you can’t live without? A black dress. 4. What is your best buy ever? My Bible. 5. What is your favourite item from your new range? I would have to say the orange and turquoise dress, it says everything about 2014 summer trends. 6. What are the staple items that all women should have in their closets? A Bongiwe Walaza Designs Destiny dress, black shoes, black blazer, white shirt. 7. What are items that all men should have in their closets? A good tailored suit, blue jeans, black pants, tie and black shoes. 8. Which local celebrities do you enjoy dressing? I love dressing His Royal Highness Mandla Mandela and his wife.

Public Sector Manager • October 2014

Car CarreVieWs reVieWs

Compiler: Ashref Ismail

Opel ADAM and Mokka headed to South Africa

eneral Motors South Africa (GMSA) has confirmed the

manufacturing bicycles, Opel’s first foray into mechani-

imminent introduction of two new Opel vehicles to

cal transportation.

the South African market. The new Opel ADAM and

Named after the company’s founder, the new Opel

Opel Mokka will be available for sale in South Africa in 2015 as

ADAM celebrates Adam Opel’s visionary leadership and

part of a global product offensive by Opel, which will see the

engineering prowess. The ADAM is a premium sub-

German brand introduce 27 new vehicles and 17 engines in

compact hatchback, which is set to compete with

applicable markets by 2018.

similar lifestyle vehicles in an expanding, fashionable

Opel, which is experiencing renewed focus globally, has seen

niche segment. It features a lifestyle-focused, non-retro

resurgence in South Africa with sales up 54 per cent in the first

design inspired by the latest design cues from Opel, first

seven months of 2014. GMSA plans to increase its Opel foot-

seen on the Monza concept car.

print by introducing competitive and exciting new products the development of advanced new power-train technology,

Mokka to shake-up growing sub-compact SUV segment

which South African consumers will experience for the first

The new Opel Mokka offers the high-seating position,

time when the ADAM and Mokka reach local shores.

extra space, versatility and go-anywhere nature of a

in key market segments. In Europe, Opel is investing heavily in

SUV, in a compact package with clever proportions.

The visionary spirit of Adam Opel lives on

The Mokka has an aggressive design and sporty stance

Opel was originally established Rüsselsheim, Germany in 1862,

and is set to bring innovation and a quality motoring

by Adam Opel as a sewing machine manufacturer. After a visit

experience to those with urban lifestyles.

to Paris, where he was struck by the speed of the bicycle, Opel

Available for sale in the second quarter of 2015, the

was inspired by the possibilities offered to urban commuters

new Mokka range will offer a mix of exciting derivatives,

by an industry dedicated to mobility and soon switched to

specifically designed to suit the varied needs of the Public Sector Manager • October 2014

South African compact SUV consumer.

The Mokka also brings an exciting and engaging driving expe-

It will be competitively priced, while

rience, German engineering and innovative technology to the

offering high levels of equipment and

growing sub-compact SUV segment. Engines, specifications and

specification from the entry level up.

model derivatives will be confirmed closer to the time of launch.

New Volvo XC90 incorporates

world ﬁrst safety features

olvo Cars’ all-new XC90 will offer the most comprehensive and technologically sophisticated standard safety package available in the automotive industry.

The new technologies will take the company a step closer to its vision – that no one be killed or seriously injured in a new Volvo car by 2020. The standard safety package on the all-wheel drive, sevenseat premium SUV will include two world first safety technologies: a road departure protection package, as well as autobrake capability at intersections. These two new systems will form part of a suite of safety features that will make the Volvo XC90 one of the safest cars ever produced.

Road departure protection Road departure accidents – when one or more of the wheels accidentally veer off the road and come in contact with the surface or object next to it – are common and caused by factors such as driver distraction, fatigue or poor weather conditions. Volvo’s Safe Positioning capability means that in a run-off/ road departure scenario, the Volvo XC90 detects what is happening and the front safety belts are tightened to keep the occupants in position as long as the car is in motion.

• Lane Keeping Aid that applies extra steering torque if the car is about to leave the lane unintentionally. • Driver Alert Control, which is also standard, that detects and warns tired or inattentive drivers. • Rest Stop Guidance that will direct the driver to the nearest rest area.

Auto brake at intersections

To help prevent spinal injuries, energy-absorbing functional-

The Volvo XC90 is the first car in the world with technology

ity between the seat and seat frame minimises the vertical

that features automatic braking if the driver turns in front

force on occupants if the car encounters a hard landing during

of an oncoming car. This is a common scenario at busy city

an accident. This system can reduce the vertical occupant

crossings as well as on highways, where the speed limits are

forces by a third, drastically reducing the risk of spinal injuries.

higher. The Volvo XC90 detects a potential crash and brakes

The Volvo XC90’s features that further protect and help the

automatically in order to avoid a collision or mitigate the

driver avoid run-off road scenarios include: Public Sector Manager • October 2014

consequences of a crash.

Car reVieWs

There is a wide range of other safety innovations available on the Volvo XC90. They include the following:

City Safety auto braking functions ‘City Safety’ will become the umbrella name for all of Volvo Cars’ auto-brake functions, which are standard

Pre-crash protection in rear impacts

equipment in the Volvo XC90.

Rearward facing radar detects if a rear impact is imminent and

The purpose of the new collision avoidance system is

safety belts are tightened in advance to keep the occupants in

to assist the driver in case there is a high risk of collision

the safest position. Lights also start flashing to warn the driver of

with another vehicle, pedestrian or cyclist through an

the vehicle behind, and the brakes are activated to help reduce

intuitive warning strategy and a brake support system

impact on the occupants. Together with Volvo Cars’ new seat design, which integrates the next generation of the ground-breaking Whiplash Protection

If a collision is unavoidable, the system will provide autonomous braking if the driver fails to respond to the imminent threat.

System (WHIPS), this new holistic rear impact pre-crash function helps reduce whiplash injuries.

Extended Road Sign Information The Volvo XC90 is the first car in the market with Road

Ground-breaking rollover prevention and protection

Sign Information technology as standard. It has been

The Volvo XC90 comes with the latest generation Roll Stability

further enhanced to show an extended selection of

Control as standard. The system uses advanced sensors to calcu-

road signs in the digital display in front of the driver,

late the risk of rolling over. If the risk is assessed as high, engine

such as various types of supplementary signs.

torque is restricted and some braking force is applied to one or more wheels to counteract the rollover tendency.

Covers the blind spots

If a rollover is inevitable, the inflatable curtains are activated.

The Blind Spot Information System detects and informs

They cover all three seat rows for an extended period of time to

the driver if there is a vehicle in one of the blind spots

help prevent head injuries. All seven seats in the Volvo XC90 have pyrotechnic safety belt

It also alerts the driver to vehicles that are approaching fast from behind.

pre-tensioners that activate in rollover situations.

Queue Assist Queue Assist enables safe and comfortable driving by automatically following the vehicle in front in slowmoving queues. Acceleration, braking and steering are controlled automatically.

Stronger in every sense To help keep the occupant space inside intact in a crash, the Volvo XC90 has been made stronger by the more extensive use of hot-formed boron steel, which is the strongest type of steel presently used in the car body industry. The entire safety cage around the occupants is made of hot-formed boron steel and is designed for maximum occupant protection in all types of crash scenarios. The hot-formed steel amounts to about 40 per cent of the total body weight in the Volvo XC90. No indication has been given on the local launch of the XC90 but expect it here in 2015.

Public Sector Manager • October 2014

heaLth anD WeLL-Being

By: Government Employees Medical Scheme

Breast cancer can be beaten

n recent years there have been impor-

in its path, the healthy cells and the cancer

Management Programme as soon as pos-

tant advances in the treatment of cancer.

cells alike. Cancer cells are less stable than

sible so that you can commence treatment

Cancer can be a frightening disease but

normal cells and very active; therefore they

early and beat the disease.

it can be conquered with the right care and

are less likely to recover from the damage.

The GEMS Oncology Disease Manage-

treatment.

Radiation therapy is also used to treat the

ment Programme was created to offer

spread and recurrence of cancer cells.

members suffering from cancer with not

With October being Breast Cancer Aware-

only the clinical but also the emotional sup-

ness Month, the Government Employees Medical Scheme shares some insight on

Chemotherapy

port that they need in order to deal with

treatments for breast cancer.

The most common form of treatment is

the disease. GEMS’ partnership with the South African

What are the treatment options?

otherapy is to do a systematic ‘search and

Oncology Consortium (SAOC) means that

There has been remarkable progress in

destroy’, going through the blood stream

treatment is provided in the most cost-

the treatment of breast cancer in the last

to find any cancer cells which escaped the

effective way possible. The programme al-

decade. If surgery is needed at all, a full

breast region and could be spreading to

lows all costs associated with the disease

mastectomy is no longer the best or most

other parts of the body. Chemotherapy

such as therapy, the oncologist’s consulta-

likely option. Women who would have lost

works by interfering with cell division (the Lifetime risk

tions, related pathology and general radiol-

in SA is therefore used to women prevent and treat the

rather than by the day-to-day benefit. The

their breast completely 10 or 20 years ago can now be successfully treated using other

canBreast ca cer ncer am is the ong most SA comm Wo on men

called chemotherapy and the aim of chem-

DID YOU KNOW?

thing cancerof cells do best). Chemotherapy breast cancer

ogy to be covered by the oncology benefit

1* in 35

surgical options such as lumpectomies, in

spread of cancer, which is known as me-

oncology benefit also remains active for 12

which the lump itself and surrounding tis-

tastases.

months after the completion of treatment.

Warning Signs

sue is removed but the breast itself is saved.

Unfortunately, certain other cells are also

In addition, there are a number of other

good at rapid division, like those cells in

options that could be used as treatments

BIG

&isSMALL, the hair, which why chemotherapy often

There is always hope In recent times, several promising new

tion. It all depends on the type of cancer a

Let’s therapies have been approved which will makes a person’s hairsave fall out. ChemotherA change in the skin Dimpling of the nipple A lump in the A puckering of the them all! retraction aroundthe the nipple or or or armpit skin of the breast signifibreast cantly increase range ofnipple effective apy is dreaded because of its serious side

person has been diagnosed with.

effects, but even these side effects are start-

treatments on offer to patients. Remember

ing to get betterregular as drugs improve, and as

that being diagnosed with breast cancer

before surgery is even considered as an op-

Recent advances in oncology have allowed for treatment to become much more targeted and effective. A whole range of

Go for

we develop morebreast drugs to cope effectively

examinations with side effects like nausea.

old and new treatments could be called into play to treat cancer, depending on factors such as lymph node involvement, hormone receptor status and the spread of the disease.

nipple discharge

does not mean the inevitable loss of the

An unusual increase One breast unusually enlargement ThereAn in the size of one breast loweror thanlife. the other. ofisthealways glands breast Nipples at different levels

Hormonal therapy

CANSA has Many cancers depend on hormones Mobile Health Unitsto that do screening grow (the prime hormone in the case of in the communities breast cancer being oestrogen). Hormonal MOBILE HEALTH UNIT

MYTH

One familiar treatment option is called radiation therapy or radiotherapy. This treatment is often used after surgery to complete the work and ensure no cancer cells survive by focusing high-energy beams on the treatment area. Radiation damages cells

PREVENTION

breast cancer and it works by blocking the breasttoself-examinations ability• Do of monthly oestrogen ‘switch on’ cancer • Go for regular screening (clinical breast examinations) cells and trigger their growth. • SureTouch - non-invasive device for safe breast screening (not a diagnostic tool) available at someprogramme CANSA Care Centres A special GEMS • Symptom-free women should go for a If you mammogram have been every diagnosed with cancer, three years from age 35 register on the GEMS Oncology Disease

Many women who are under 40 are diagnosed with breast cancer

Men can’t get breast cancer

1 in 1 066 men have a lifetime risk of breast cancer

Alcohol is not linked to breast cancer

Alcohol use increases the risk of breast cancer

Only women with a family history of breast cancer are at risk

All women are at risk, but family history increases the risk

I have never had children, so I can’t get breast cancer

Women who have never had children, or only had them after 30, have increased risk of breast cancer