Customer Care BPO Market Forecast to 2027
COVID-19 Impact and Global Analysis
By Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) End-User (BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & Pharmaceutical, Transport & Logistics, Media & Communication, and Automotive)
o Gr
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GR A C
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2% . 6
US$ 30.40 billion
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2 20
7
US$ 18.85 billion
2019
2027
Table of Content
Customer Care BPO Market Landscape Customer Care BPO Market – Key Market Dynamics Customer Care BPO – Global Market Analysis Global Customer Care BPO Market Analysis – By Type
Customer Care BPO Market – Geographic Analysis Customer Care BPO Market - Covid-19 Impact Analysis
Industry Landscape
Company Profiles
The Global Customer Care BPO Market has been Segmented as Mentioned Below: By End User
By Solutions • • •
• • • •
Onshore Outsourcing Offshore Outsourcing Nearshore Outsourcing
• •
By Geography
•
North America Europe Asia Pacific (APAC) Middle East & Africa
• •
• • •
BFSI IT and Telecommunication Healthcare and Pharmaceutical Retail and e-Commerce Transportation and Logistics Media and Communication Automotive Others
Report Progress
Publication Month:
Report Code:
Jun 2019
TIPRE000056 02
Status:
No. of Pages:
Published
164
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The List of Companies - Customer Care BPO Market Company Profiles
• • • • • • • • • •
Alorica Inc. Arvato AG Atento S.A. COMDATA GROUP CONCENTRIX corporation SITEL group Sykes Enterprises Teletech Holdings Teleperformance webhelp
Frequently Asked Questions
What are reasons behind customer care BPO market growth? What are market opportunities for customer care BPO market? Which type of customer care BPO is expected to dominate the market in the forecast period? Which sector is expected to dominate the market in the forecast period ?
What trends are expected to drive the demand for various customer care BPO ?
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Reasons To Buy This Report • • • • • •
Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the global customer care BPO market. Highlights key business priorities in order to assist companies to realign their business strategies. The key findings and recommendations highlight crucial progressive industry trends in the global customer care BPO market, thereby allowing players across the value chain to develop effective long-term strategies. Develop/modify business expansion plans by using substantial growth offering developed and emerging markets. Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it. Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution.
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