Community Health

Page 49

Waiting Room As a Literacy & Learning Environment (WALLE) EMELIN MARTINEZ • Program Manager • emm9016@nyp.org

Mission and Goals

The Waiting Room As a Literacy & Learning Environment (WALLE) is an initiative of the NewYork-Presbyterian Ambulatory Care Network. WALLE aims to address the social determinants of health through a two-fold approach: enhancing health literacy by providing targeted health education, and empowering patients to seek resource referrals to support their social needs. WALLE helps medically underserved patients who are predominantly from Washington Heights, Inwood, and the Bronx, most of whom are native Spanish speakers. Bilingual volunteers are trained in the tenets of Health Literacy and the Trans-theoretical Model.

WALLE staff aim to achieve these goals by: • Linking patients with free/low cost community resources • Giving patients relevant health education and improving their health literacy • T elling medical providers about patients’ needs as identified by their caregivers • Supporting medical providers with health education • Assisting patients with the completion of medical forms, as needed • A total of 64 interns were recruited and served during 2018 • W ALLE interns screened over 3,000 individuals by December 28, 2018

Key Accomplishments

In 2018, the WALLE Program joined the efforts of Addressing the Needs of the Community through Holistic Organizational Relationships (ANCHOR) to screen nearly 4,000 patients who may have screened positive for issues related to food insecurity, housing, transportation, and utilities. Sixty-four WALLE interns from various learning institutions (including Columbia University, Hunter College, City College, Berkeley College, and Lehman College) were recruited and trained to serve in the outpatient clinical settings of the Ambulatory Care Network, where services have been expanded to internal medicine and ob/gyn patients.

The goals of the program are to: • P rovide approaches designed to improve quality of care, patient satisfaction, and health education • S upport clinical staff by providing supplemental counseling and resources for patients • M aximize provider-patient interactions and optimize time spent in the waiting room by engaging patients

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Healthcare Networks

2min
pages 56-58

Health Reform

2min
page 55

Education and Training

6min
pages 52-54

Workforce Development and Training: Payment Reform Resources and Support

1min
page 51

Women, Infants, and Children Program (WIC

1min
page 50

Waiting Room As a Literacy & Learning Environment (WALLE

1min
page 49

The Family PEACE (Preventing Early Adverse Childhood Experiences) Trauma Treatment Center

2min
page 47

Outreach Program

2min
page 45

Reach Out and Read Program

0
page 46

NewYork-Presbyterian Performing Provider System Impact Grants

2min
page 44

Lang Youth Medical Program

2min
page 42

Healthy City Kids

0
page 41

Choosing Healthy & Active Lifestyles for Kids™ (CHALK

4min
pages 30-31

Cultural Competency and Health Literacy Workgroup

1min
page 37

Health for Life

1min
page 39

Compass

1min
page 32

Health & Housing

1min
page 38

Centering Pregnancy Program and The Carnegie Hall Lullaby Project

1min
page 28

Behavioral Health Clinical Services (Outpatient

4min
pages 18-19

CCHE: Family Planning Program and Young Men’s Clinic

2min
page 22

Division of Community and Population Health: Our Mission

2min
pages 6-7

Expanding Our Reach to Help More Neighbors

2min
page 3

CCHE: School-Based Health Center Program

1min
page 23

Center for Community Health and Education

1min
page 21

ANCHOR (Addressing the Needs of the Community Through Holistic, Organizational Relationships

1min
page 17

Building Bridges, Knowledge and Health Coalition

2min
page 20
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