COMMITTED TO BETTER ENERGY
BETTER ENERGY. IMPROVING LIVES CSR REPORT 2014
BETTER ENERGY. IMPROVING LIVES
CSR REPORT 2014
Content 05 07
ABOUT US OUR CORPORATE PHILOSOPHY OUR CHAIRMAN’S MESSAGE
OUR MD’S FOREWORD
08
10
OUR CORPORATE SOCIAL RESPONSIBILITY STRATEGY
BUILDING POSITIVE IMPACT: HOW WE DO IT
11
14
Environmental & Work Place Protection
Social Performance
15
22
Economic Development & Youth Capacity Building
Citizenship & Dialogue
34
38
Reporting Standard This report was produced in accordance with the reporting guidelines and indicators of the International Petroleum Industry Environmental Conservation Association (IPIECA). The majority of the indicators and the metrics used are also
consistent with the indicators used by the Global Reporting Initiative (GRI). The report uses both qualitative descriptions and quantitative metrics to explain our programs and performance. For environmental performance data, the units of measure are metric where noted.
TOTAL NIGERIA PLC
1.0
CSR REPORT 2014
About Us Who we are Total Nigeria Plc is a part of the Total Group, the world's fourthlargest oil and gas company and a multinational energy company operating in more than 130 countries providing sustainable products and services to its customers. It employs over 100,000 employees who are fully committed to better energy. Total Nigeria Plc was Incorporated In September 11, 2001 as a private Marketing and Services company. It is committed to providing sustainable products and services for its customers in the Nigerian market. Total Nigeria Plc has expanded business through a wide network of over 500 retail outlets providing excellent services to the diverse customer base cutting across corporate and individual customers across the entire country. Consistent Growth The company commissioned its first Filling Station at Herbert Macaulay Street, Yaba Lagos in 1956. Since then, the ever-increasing demand for convenient accessibility to petroleum products and services as well as the need to be closer to its customers made Total Nigeria Plc to invest in its network of over 500 service stations, 19 customer service centers, numerous industrial outlets, 5 depots, distribution plants and warehouses with high safety standards spread across the Western, Northern, and Eastern territories in Nigeria. To satisfy the evolving needs of its customers, the company developed a 'onestop centre' strategy whereby a variety of customers' needs are met in one place, Total service stations. Therefore, in addition to receiving premium customer service from service attendants, customers can purchase petroleum products, gas, lubricants, car-car products, insecticides, conveniently shop at CafĂŠ Bonjour shops, and receive premium car maintenance and care services from Total Service and Total Wash. While, corporate customers demand for bulk products are met through our Vendor Management Service and Equipment/ Technical Assistance service.
05
TOTAL NIGERIA PLC
CSR REPORT 2014
In order to maintain and consolidate its unique position in the oil and gas industry, the Company established three Lubricants Blending Plants at Koko in Delta State, Kaduna in Kaduna State and Apapa in Lagos State. It also invested in the bottling of Liquefied Petroleum Gas (LPG) and has 5 LPG bottling plants strategically located in different parts of the country with a coastal storage in Apapa, Lagos. Due to the versatile, fast, clean, powerful, portable and most importantly, very safe nature of Total Nigeria's Liquefied Petroleum Gas (LPG), it is in high demand in many homes and industrial concerns in the country. Total Nigeria Plc with the support of Air Total International (incorporated in Switzerland), is well established as one of the major suppliers of Aviation fuel to the Aviation Industry in Nigeria. Indeed, it is currently one of the two largest suppliers of JET A1 fuel in Nigeria today, offering excellent fuelling services at Lagos Airports (domestic and international), Kano, Abuja and Port Harcourt Airports. The Company has over 470 employees with which it enjoys a cordial management / staff relationship built over the years through progressive welfare and staff development schemes. At the heart of the Total Nigeria Plc's core value is the Group's unwavering commitment to top quality products and safety of the environment and people
The Clear Market Leader Total Nigeria Plc is in business to ensure total customer satisfaction by the creation of quality products and services delivered with a strong commitment to safety and respect for the environment and the sustainable development of resources. Today, Total Nigeria Plc is a leader as well as the symbol of good service in the downstream sector of Nigeria's oil and gas industry. The Company maintains excellent corporate relations with the general public and investors' confidence in its performance is tremendous as depicted by the pricing of its share, which is highly sought after, in the Nigerian Stock Exchange. Because Total knows that building and sustaining trust is more important than ever in today's global business environment, the company strives to conduct its businesses in a manner that reflects its passion for top quality products, customer service, Health, Safety and Environment. Little wonder why many people choose Total every day, it's a matter of trust.
06
TOTAL NIGERIA PLC
2.0
CSR REPORT 2014
Our Corporate Philosophy MISSION Total Nigeria Plc. is in business to ensure total customer satisfaction by the creation of quality products and services delivered with a strong commitment to safety, respect for the environment and the sustainable development of resources. CORE VALUES Ÿ Health, Safety and Environmental Protection- all staff and
the company's associates must place this value above all other considerations in their daily activities. Ÿ Diligence and Professionalism- this company believes in
consistent hard work and commitment to duty which must be performed with the highest professional standards. Ÿ Respect for Employees- patience, tolerance and
understanding of each other's beliefs, opinions and differences is at the heart of this corporate value. Ÿ Loyalty- employees are expected to protect, defend and
enhance the company's image and reputation. Loyalty implies commitment to the company's objectives. Ÿ Integrity- high premium is placed on the personal integrity
of employees. All staff must therefore avoid situations that may create conflicts between their personal interest and those of the company.
07
TOTAL NIGERIA PLC
3.0
CSR REPORT 2014
Our Chairman’s Message Through its Awango by Total program, launched in 2012, Total also developed a social business model to market solar lamps providing access to energy for people lacking access to electricity. The initial goal of reaching 5 million people by selling 1 million lamp by 2015 has recently been achieved and exceeded! As a leading global energy company, Total is committed to building a better energy future. A company that Invents and implements sustainable solutions, we are making people's skills, needs and aspirations the focus of everything we do. Regular consultations with our key stakeholders amongst which are our customers, employees, business partners, authorities, suppliers, shareholders and local communities has always kept us abreast with their expectations. This has enabled us to tailor our business strategies, decisions and adapt our business practices to better serve their interests as well as ours in implementing CSR projects. The key drivers of Total Nigeria's corporate social responsibility include managing and reducing the impact of our activities on people and on the environment; responding to energy needs while integrating the challenges of climate change and natural resources; contributing to local social and economic development; promoting equal opportunity and diversity. Access to energy as one of the pillars of Total's CSR actions, has seen the Group focus on the development of cleaner energies across the globe. In Nigeria, the Onigbagbo solar service station, the first of its kind in Africa was launched. Closely following that there was the launch of Wuse Zone-6 solar station in Abuja. Through its Awango by Total program, launched in 2012, Total 08
MOMAR NGUER Chairman, Total Nigeria Plc
TOTAL NIGERIA PLC
CSR REPORT 2014
Our Chairman’s Message
also developed a social business model to market solar lamps providing access to energy for people lacking access to electricity. The initial goal of reaching 5 million people by selling 1 million lamp by 2015 has recently been achieved and exceeded! This is in fulfillment of its promise to improve the daily lives of communities in emerging economies. In Africa we have equally tailored most of our operations to align with the Total group's vision of safety first. The Truck driver's training school and track center in Ibadan Oyo state is at the epicenter of our efforts at ensuring drivers safety, not only at Total but across Nigeria. This is more especially as the Company is hoping to extend the services of the school to other users besides itself, working in hand with relevant government agencies. In the area of Total's contribution to local social and economic development in Africa, we involve in actions that directly impact local communities. In Nigeria, this includes actions like the Skills acquisition program which started in 2006, aiming at training and economically empowering youth to set up small scale businesses, the SOS villages sponsorship implemented through the adoption where it adopted 3 houses where each of the children is provided educational, welfare and moral development, and the Total Lead dealers scheme which continues to grow young attendants to become dealers, to mention a few. Being a corporate responsible citizen of our communities, we need to have a better control of our activities to reduce the negative impacts they may have on people and the environment; to achieve this we enter into structured and constructive dialogue with our stakeholders. For Total, CSR means going beyond our purely business objectives and investing in the growth of local communities which helps us realize our vision of working for shared development!
09
TOTAL NIGERIA PLC
3.0
CSR REPORT 2014
Foreword Committed to Better Energy means TOTAL is, and wants to be recognized as a leading global energy company that inspires confidence in a responsible energy future. A company that Invents and implements sustainable solutions, while making people and their skills, needs and aspirations the focus of everything we do. As an industrial operator, we place our societal commitments at the core of our Corporate Social responsibility (CSR). CSR integrates both environmental and social concerns in all our business operations as well as our interactions with our stakeholders. Our Stakeholders form a very important aspect of our business success; we therefore ensure constant engagement with them. Our CSR initiatives are developed to reflect our stakeholders' perspectives. Some of these initiatives include, Transportation Safety and Road Safety improvement. Safety is and has remained a major focus in our business. Despite concerted private and Government sector participation on road safety, the transportation environment still remains challenging in Nigeria. Generally speaking, the average age of distribution trucks in Nigeria is put at 22 years; there is also the fact that most drivers, especially truck drivers require constant training in order to effectively handle road traffic challenges. To contribute its quota to addressing these challenges, TOTAL embarks on various road transport safety initiatives like the Road Safety Campaign for truck drivers and the Safety Cube Campaign for School children. The Ultra modern TOTAL Truck Drivers Training school and Truck Inspection Center in Ibadan forms a major part of TOTAL's safety initiatives. One of the pillars of TOTAL's CSR is providing access to clean and sustainable energy to low income communities. TOTAL has in this vein, offered the innovative product line of photovoltaic solar lightening solution known as “Awango by Total Solar Lamps�. Awango is an affordable portable solar lamp with the capacity to charge mobile phones. Our aim is to provide access to lighting for 5% off the grid households in Nigeria. Our commitment towards economic development is expressed through our Skills Acquisition Program (SAP) and the Lead Dealers Scheme amongst other forms of economic empowerment programs. The SAP has the objective of training and establishing young persons from our host communities in various trades and vocations of their choice; whereas the Lead Dealers scheme is a program where customer service attendants of TOTAL Nigeria Plc are groomed and developed through the ranks to become station dealers under a retail marketing scheme of the Company. The Company also embarks on various forms of annual donations to the less privileged in our societies. Education remains a priority in our CSR programs. The Job Shadow is a program initiated with the aim of exposing young secondary school students to experience practical work life with our employees. This prepares and provides the students, clear direction and career path as they progress in their studies. 30 students underwent this program at its pilot, a program which has come to stay going by the positive result recorded. Also similar to that is the Scholarship scheme instituted for our host community in Koko. Each year, the Company selects new set of beneficiaries to its scholarship program from this community. The Company continues to promote its policy of investing in health initiatives of both the public and its employees through its various health programs like the HIV/AIDS campaign and Malaria campaigns organized in partnership with TOTAL E & P, as well as the Healthy living campaign. Still in the spirit of contributing to the development of its communities, TOTAL has added an additional house sponsorship with the SOS Villages in Nigeria, bringing to three, the number of houses it sponsors. TOTAL will, in its CSR initiatives, continue to carry its stakeholders along in its programs in order to achieve best results aimed at ensuring sustainable coexistence.
10
Mr. Alexis Vovk Managing Director
TOTAL NIGERIA PLC
4.0
CSR REPORT 2014
Our Corporate Social Responsibility Strategy Our responsibility is to fulfil the expectation of our stakeholders while constantly improving our social, environmental, and economic performance for sustainability and operational success. We are on the move to confronting new challenges and maximizing new opportunities in the industry within which we operate.
11
TOTAL NIGERIA PLC
CSR REPORT 2014
Our Corporate Social Responsibility (CSR) strategy is our guiding principle to this and reflects the ability of our business to deliver on our proposition.
It also guides our behaviours and activities, helping us to maintain a sustainable approach that will guarantee our future with continued commitment to building shared value for our stakeholders and society at large. Thus, our CSR strategy is based on the societal approach policy with core focus on Citizenship; Human & Societal development as well as Local Economic Development. We are also focused on providing access to Better Energy and cleaner Environment. We seek to balance a broad range of risks in our operations to consider the economic, social and environmental risks/impacts. Our role in being socially responsible is to help meet the needs of our stakeholders in a responsible way while controlling our activities to reduce the negative impacts our activities may have on the people and the environment as a whole. We continuously dialogue with our stakeholders to better understand their expectations. We go beyond our pure business objectives to fostering growth in the communities in which we operate. These help us realize our vision of working for shared value and development. The Societal approach policy also includes initiatives undertaken by Total Nigeria Plc to better integrate its activities into the societal context of its host communities notably by contributing to human, economic and social development. We continuously aim to bring benefits to communities by creating jobs, procuring local services and goods while supporting business development through our social investment programmes. This helps to create measurable and lasting value for stakeholders. Our CSR initiatives are implemented in a climate of respect, positive engagement, continuous dialogue and transparency with our stakeholders.
12
TOTAL NIGERIA PLC
5.0
CSR REPORT 2014
Building Positive Impact Total Nigeria Plc is committed to positively impact the people and the society within which we operate. We are fully aware of the impacts our operations poses on the people and communities within which we operate, thus we aim to bring benefits to the people in places where we operate. We are focused on managing any negative impacts our activities may have on these communities and the environment as a whole. All these we achieve through our various impact investment activities.
14
TOTAL NIGERIA PLC
CSR REPORT 2014
Keeping People and Environment Safe
Environmental Protection Our Approach We are fully aware that our operations can pose potential risk to the environment in which we operate. Hence we formulate and implement proactive policies to measure and reduce our impression in every step of our operation. We address the challenges of environmental protection while balancing economic growth and social development by setting and living by the principles and standards that guide our operation in any environment we operate while being responsible.
15
TOTAL NIGERIA PLC
CSR REPORT 2014
Keeping People and Environment Safe
Environmental Performance Assessment Our commitment to environmental protection motivates us to conduct environmental performance assessment. Reducing the environmental impacts of what we do is a key priority. To this regard we set principles and standards that drive the protection of the environment we operate. The level of adherence to these principles and standards are determined by our reporting standards. We ensure that the quality of our environmental reporting standard is transparent with the selected indicators in conformity to the Marketing and Services Environmental Performance Reporting Company Rule (CR-MSHSEQ6411). The 2014 environmental performance Reporting was based on the indicator from the Harpe software – a Total Group Software developed by ENABLON and dedicated to Environmental Performance Reporting.
IMPACT AREAS 1
Activity Index The activity index was relatively stable between 2010 and 2014. The increase between 2013 and 2014 was limited due to the exclusion of the reporting perimeter of the non-operated sites Total Past Years
1200000
Production
961,312
1000000 800000
Throughput
826,483
764,408
755,093 631,960
600000 400000 200000 0 2010
2011
2012
2013
2014
The Total throughput in 2010 was 764,408mt with a cumulative increase in 2011 to 961,312mt. However output dropped to 755,093mt and 631,960mt in 2012 and 2013 respectively. The 826,483mt recorded in 2014 activity was higher because fuel subsidy issues that affected supplies previously were solved.
16
TOTAL NIGERIA PLC
CSR REPORT 2014
Keeping People and Environment Safe
2
in 2010. It increased in 2011 and 2012 to 1,244toe and 1,290toe respectively. However there was a drop in 2013 to 1,200toe and then increased again to 1,525toe in 2014.
Water Consumption Freshwater withdrawn except once through cooling water (10^3 m3) 30
27.5 23.6
25 20
20.8
19.8
4
15
Waste
13.5
Treated Waste (in tons)
10 5
2000
0 2010
2011
2012
2013
45 1240.50
1800
2014
40 1531.29
1600
Water consumption decreased drastically due to improvement on the efficient and effective application of the Harpe software. In 2010 and 2011 water reduction was to the tune of 19.8 and 23.6 respectively. It increased to 27.5 in 2012 and then dropped again to 20.8 and 13.5 in 2013 and 2014 respectively.
1400
30
1188.3
1200
25
1000 20 800 15
600 16.00
10
400 200 0
1.00 147 2010
3
5 409
524
20
9
2011
2012
2013
2014
Non-hazardous waste (t) Hazardous waste (t) Waste treatment cost (kâ‚Ź)
Energy Consumption Energy Purchases (toe)
In 2010 hazardous waste stood at 147 with non hazardous waste at 1.00 while in 2011 the hazardous waste stood was 409t with non hazardous at 16.00t. 2012 recorded 524t hazardous waste with 1240.50t non hazardous waste while. In 2013 and 2014 non hazardous waste was 188.3t and 1531.29t respectively and there was no hazardzous waste recorded. stood at 42.33k
1800.00 1,525
1600.00 1400.00
1,244
1,280
2011
2012
1,200
1200.00 1000.00 800.00 400.00
328
200.00 0.00 2010
2013
35
2014
LPG consumption (toe) Electricity (toe) Heavy fuel consumption (toe) Other energies purchased past years (toe)
The energy consumtion comprising of LPG, Electricity, Heavy Fuel and others stood at 328toe
17
0
TOTAL NIGERIA PLC
CSR REPORT 2014
Keeping People and Environment Safe
5
Waste Treatment Ways
7
Waste Treatment Ways - 2014
Fines Number and Value of Fines (kâ‚Ź)
3
70.00
0%
61.9 60.00
2
Waste sent to landfill (t)
2
Waste incinerated (t)
50.00
Recycles waste (t) Waste treated with energy recovery (t)
2
Waste treated by another process (t)
100%
40.00 1
1
30.00
1
20.00
18.3
In 2014, most of wastes were sent to landfill.
1 10.00 0 0.0 2010
0
6
Waste Treatment Ways VOC Emissions (t)
1600
0
3.6
2011
2012
0.00 2013
2014
There were no fines paid by service stations in 2010 and 2011. While 2013 recorded the highest number of fines, 2012 and 2014 had a total of 30 service stations paying fines respectively.
1,474
1400 1200
0.0
1,190
1,104
1,060
8
1000
Spills
841
Spill Numbers and Volumes (m3)
800 600 400 200
700
40
600
35 30
500
0
25
400 2010
2011
2012
2013
351
2014
20
300
The VOC calculation method changed in 2014 in Harpe recording improvement. The VOC emission was at 1,104 in 2010 and increased to 1,474 in 2011. In 2012, the VOC emission reduced drastically to 841, and in 2013 it increased to 1,190. In 2014, it reduced to 1,060.
100
15
235
200
135
102 0
81 0
32
0
10 5 0
0 2010
2011
2012
2013
2014
Volume of spills which reached the natural environment (m3) Volume of spills that reached the natural environment resulting from sabotage (m3) Number of spills which reached the natural environment Number of spills resulting from sabotage that reached the environment
Both number of spills and volume spilled decreased in 2014. There were no spill resulting from sabotage in 2014.
18
TOTAL NIGERIA PLC
CSR REPORT 2014
Keeping People and Environment Safe
Work Place Protection We are committed to safety and have made it an integral part of our operations with the aim of preventing any incidents that may cause harm to our employees, contractors or society at large. Below: Total Oil workers in full safety gear in compliance with company’s policy
19
TOTAL NIGERIA PLC
CSR REPORT 2014
Safety at Our Workplace To ensure maximum protection at the workplace, we set standards to which everyone in our organization must comply with regardless of the work area in which they may be. Ensuring strict adherence to our safety policies and rules by all the employees, vendors or contractors is critical to our operations. We place emphasis on personal protection as well as product protection which is also at the heartbeat of Total Nigeria Plc.
Left: World Day for Safety and Health at Work 2014
Also critical to our operation is our product policy. We ensure that our product development processes are in conformity with the environmental protection policies. We ensure that our quality assurance processes are applied throughout the production process.
and Share Best Practices. The aim of the campaign was to re-enforce the company's safety culture by encouraging employees to recognize, report, and closeout anomalies as well as share best practices. To demonstrate management's commitment to safety, Senior Managers and some site Managers were nominated as Safety Ambassadors. Their mandate was to give a presentation at the company's World Day for Safety and Health at Work. The presentation comprised of relevant explanations and graphical examples used to illustrate anomalies and best practices.
We comply with industry's regulations and act in accordance with international standards wherever we operate. We assess safety, health and environmental aspects of our products and comply with product safety laws, both where our products are made and in their intended markets. Therefore safety is crucial and we are committed to maintaining safe working environment for our employees, products, vendors and community in which we operate .
Further steps by the company to enhance safety in the workplace and environment was the launch of Mr. Safety initiative at the affiliate's Total Ijora service station. The Managing Director, Alexis Vovk official launched the Mr. Safety Initiative. The Initiative will be deployed nation-wide and will fully be dedicated to handling relevant safety matters in the service station with the aim of enhancing safety culture.
To demonstrate our commitment to maintaining a safe and healthy working environment across boards, Total Nigeria Plc celebrated the World Day for Safety and Health at Work on April 28, 2014 with a sensitization campaign themed: Speak Up For Safety: Every One Can Report Anomalies 20
TOTAL NIGERIA PLC
CSR REPORT 2014
Adding Value to Lives
Social Performance Our Approach We critically assess the potential impacts of our business activities and engagements with communities. We continuously build trusted relationships with the communities in which we operate by focusing on engaging our stakeholders and working closely with them. We seek to understand their concerns and work with them in the best possible ways thereby bringing benefits to these communities.
22
TOTAL NIGERIA PLC
CSR REPORT 2014
Adding Value to Lives Health and Wellness We believe that the health and well-being of our employees, their families and the local communities where we operate is very essential to the overall growth of everyone. We ensure to put in place a culture of a healthy happy employees working in a safe environment to enhance work performance and productivity.
HEALTHY LIVING CAMPAIGN
2014 HIV/AIDS CAMPIAGN IN RIVERS AND CROSS RIVERS STATES
In line with the Total’s commitment to promote healthy living across the country, we embarked on the healthy Living campaign. The 2014 Healthy Living campaign was distinct and unique, having in attendance Total team and their spouses. The theme for the years’ campaign was “Talk Hygiene, Food and Wellness”. The focus was to draw participants’ attention to the rising incidence of gastrointestinal disease and provide them health information for prevention and management of the peptic ulcer disease.
Every year TOTAL companies in Nigeria pick two states to sensitize it's indigenes on the dangers of HIV/AIDS. During such events, Total donated 2 sets of High-tech screening equipment’s and supplies to 2 hospitals in the states. . The essence is to enable these hospitals carry out free counseling and testing sessions for its residents. We believe such actions would help reduce the spread of HIV in Nigeria.
WORLD MALARIA DAY Over the years Total Nigeria Plc has been involved in different projects to help eradicate malaria in Nigeria. For the year 2014, Total Nigeria Plc in collaboration with its partners organized a Malaria Control and Prevention Program in Agungi Community, Ajiran Eti-Osa Lagos State and Enugu State. The World Malaria Day Celebration 2014 featured sensitization campaigns and over 700 mosquitos’ nets were distributed at Agungi, Ajiran Eti-Osa Lagos State and Enugu State. Free testing and treatment were made available during the campaign. A training was organized to provide a platform where staff can gain more insights on how to prevent Malaria which is the major cause of low productivity and losses from down time.
23
TOTAL NIGERIA PLC
CSR REPORT 2014
Adding Value to Lives Education Total Nigeria Plc recognises the importance education plays in the growth and development of the society. With a high record of school drop outs amongst young people in Nigeria, Total Nigeria Plc embarked on an initiative to support and promote education among our young people particularly in the communities we operate. Koko Scholarship Program
Total Job Shadow
As part of her commitment to encouraging education among the young people, TOTAL Nigeria Plc provided scholarships to less privileged, intelligent and brilliant students in Koko Community to meet their educational needs.
The Total Job Shadow is a CSR program designed with an objective to expose senior secondary school students from government schools to the work environment and provide the opportunity for them to learn about various career options open to them, whilst inspiring them to dream tall and become positive change agents despite the numerous challenges they face.
24
TOTAL NIGERIA PLC
CSR REPORT 2014
Adding Value to Lives Total Job Shadow Programme in Pictures
25
TOTAL NIGERIA PLC
CSR REPORT 2014
Adding Value to Lives
TOTAL COMPLETE CHILD CARE/MENTOR A CHILD PROGRAMME: Through the Complete Child Care and Mentor a child programme, Total sponsors two family houses at the SOS Children's Villages Isolo Lagos and Gwagwalada Abuja. The project includes school fees payment, feeding and clothing of 20 orphaned and abandoned children living together in these villages. Total through these initiative is committed to touching the future of the Nigerian Child. In addition to Total's welfare programme is the Total in-house crèche facilities which provides care for very young children of employees while they are at work.
ABUJA SOS CHRISTMAS TOUR: Total Nigeria Plc embarked on a joint end of year activity organized for staff children and the Abuja SOS village children. The activity included a guided sightseeing tour of Abuja including the National Children's park and fun city. The experience was both memorable and educative. The children were showered with gifts comprising of clothing, shoes and toys. Through the tour lasting relationships were built between the staff children and the Abuja SOS village children.
DONATIONS: Total Nigeria Plc embarked on a corporate donation of 150 desks and chairs to Dr. Lucas junior secondary school Kirikiri Town, Lagos and food Items to SOS villages in Lagos and Abuja
26
TOTAL NIGERIA PLC
CSR REPORT 2014
Powering the future with Better Energy
Renewable Energy We are fully aware of the impact the global climate change and increasing carbon emission poses on humanity and the environment, this helps us to identify the need for renewable energy solutions. We are committed to explore renewable/alternative energy solutions in a bid to bring respite to communities and help the nation solve the energy challenges. We have commenced a new Solar Home Solutions to be implemented in pilot phases for households throughout the federation.
27
TOTAL NIGERIA PLC
CSR REPORT 2014
Powering the future with Better Energy
Towards Sustainable Energy: Key Focus At Total
The group recognizes the need for dynamism in tackling the climate change; therefore we develop systems that enable the reduction in our carbon dioxide emissions. Also with Total Eco solutions, we conceive products and services that reduce negative ecological footprints.
To provide sustainable access to energy to as many people as possible, the supply of available energy resources needs to be diversified. Renewable energies will play a leading role alongside oil and natural gas. At Total, we focus on solar energy and biomass. Total Group leverages its integrated business model to take advantage of synergies among its various activities worldwide.
Total is more than just an oil and gas company. We are an energy company. With a forecast of 25% increase in global energy demand by 2030, 75% of which would be met by fossil fuels. Demographic and economic growth in emerging economies will be the primary drivers of the jump in demand.
These activities are divided into three broad business branches: 타 Upstream business encompasses oil
As this demand for energy soars, Total is drawing on the synergies within our operations, paying attention to the prevailing needs within the communities where we operate to offer solutions that combine energy efficiency and environmental stewardship. We are positioned to meet this objective through continuous innovation, sustainable growth, and our unflinching commitment to promoting corporate social responsibility and ethics.
exploration and production, together with activities related to natural gas. 타 Refining & Chemicals focuses on refining,
petrochemicals, specialty chemicals, crude oil trading and shipping whereas; 타 Marketing & Services business is focused
on supply and sale of petroleum products, together with activities related to renewable energy.
28
TOTAL NIGERIA PLC
CSR REPORT 2014
Powering the future with Better Energy Renewable Energy: Making It Happen In 2011, Total became a majority shareholder of Sun Power, one of the world's leading solar energy operators. This has brought about a major change in scale, with a key ambition to become a new world leader in Solar energy. Today, Total is involved in countless projects implemented with photovoltaic technology, from rooftop home solar systems to commercial installations and on-and-off grid power plants. A remarkable milestone is the Installation of the first Solar powered Service Station in Lagos, Nigeria and Africa. A second service station is also fully tested and launced in Abuja, Nigeria.
The Total Solar Lamp Product Awango Lamp by Total‌.A CLEAN, HEALTHY AND SAFE ENERGY In 2010, the Group ventured into 'Access to clean energy' through Solar rechargeable Lamps. Our mission is to provide accessible energy solutions to low-income populations based on innovative, profitable and sustainable business models. This innovative product is a perfect fit with Total's corporate strategy of acting responsibly to facilitate access to energy for as many people as possible, against a backdrop of increasing global demand.
In this context, our primary focus is the Base of the Pyramid (BoP), consisting of 4 billion people living on less than $10 a day and whose access to energy generally relies on costly unhealthy and inefficient solutions. This is a Social Business and a reflection of our commitment to sustainability and impact investment. Our core objective is to make an economic, social and environmental impact by offering "clean", cutting-edge energy solutions of the highest quality in the community we play. The aim is to deliver the best products to low-income markets by offering the lowest possible prices without any compromise to quality
In response to these threats to the environment and health Total developed the acclaimed Awango Solar Solution. This product is in line with our vision of innovation and impact within communities we operate.
Quality and Safety, Accessibility, Sustainability and Availability are the principles that guide our offer of this product to the market. This product range is called AWANGO by Total .
30
TOTAL NIGERIA PLC
CSR REPORT 2014
Powering the future with Better Energy Imagine a world where everyone had access to energy. Where turning on the lights or charging cell phones were just mundane actions. Over 50% of the Nigerian population is off the grid and almost 60% have no reliable access to electricity. About 60% of these populatio depend on other sources of power which includes Candles, local lamps, Electricity generators etc. Besides the dangers of fire incidents that may arise from these electricity sources, the electricity generators are powered by fossil fuel.
health challenges, which may lead to cancer and health diseases. In response to these threats to the environment and health Total developed the acclaimed Awango Solar Solution. This product is in line with our vision of innovation and impact within communities we operate. The lamps are distributed through our affiliate network of over 500 service stations spread across Nigeria and the additional "last mile" network designed with the intent to reach and sell the lamps to low income populations and customers (end users).
Fossil fuel combustion from electric power generation is responsible for 65% of all emissions of sulphur dioxide. Electricity generation is the fourth highest combined source of Nox, carbon monoxide, and particulate matter. These emissions including carbon dioxide are the major contributors to climate change and environmental pollution. They also pose
The product has helped to alleviate the pressure on individuals and businesses arising from the lack of clean energy supply to Nigerians. This is in alignment to our strategic intent of protecting people and the environment, and the vision for providing better energy
31
TOTAL NIGERIA PLC
CSR REPORT 2014
Onigbagbo Solar Station
32
TOTAL NIGERIA PLC
CSR REPORT 2014
Powering the future with Better Energy Launch of the First Solar Station In Nigeria and West Africa Total launched Onigbagbo solar-powered service station in Lagos, Nigeria on June 12, 2014. Built in line with our Committed to Better Energy ambition, it is the first of its kind in West Africa. The construction of this service station is part of efforts aimed at providing energy solutions that are efficient and environmentally friendly. It represents our commitment to environmental sustainability, innovation and premium customer service.
environment for our esteemed customers. It also features zero emissions of harmful greenhouse gases, zero noise pollution, and a renewable energy source. Therefore, whether customers fuel, service or wash their cars or simply get cold drinks at its CafĂŠ Bonjour shop, they are partnering with us to build a more sustainable environment. Making life better in developing societies It clearly depicts our dedication to continuous improvement, an identity that sets us apart in the global energy industry. Reflecting our determination to contribute to local development and establish long-term roots, we plan to roll out other solar powered service stations in the nearest future. These would help us improve accessibility to better energy in communities where they are needed the most. Our ambition is not borne out of purely economic reasons but out of our passion to make sustainable and positive impact on the lives of people in developing societies.
Making energy better by fostering a sustainable environment Onigbagbo solar service station is an integral part of efforts to reinforce our network identity with a resolutely contemporary image; installations that are more energyefficient and outlets that blend harmoniously into the environment. The solar-powered photovoltaic (PV) panels on its forecourt roof convert the sun's rays into electricity. This electricity is used to supply renewable energy to power the entire service station. Its eco-friendly design, transparent canopy, earthy and neutral colour tones and green area creates a warm and welcoming
Description
Value
Cost of Power Supply not subject to the Inflation of AGO Price
No Diesel’s Inflation Impact
Solar panel Capacity
77.8 Kwp
Inverter System
102KW
Battery (Provided by AS)
288KWh
Estimated Average Solar Energy Generation per year
94,702 Kwh
Estimated Reduction in Co2 Emission per year
125 Tons
33
TOTAL NIGERIA PLC
6.0
CSR REPORT 2014
Economic Developoment and Youth Capacity Building Our Approach Total Nigeria Plc is committed to building local economies and increasing youth capacity developments in the various communities where we operate. At Total we understand the role of the youths in community development and nation building.
34
TOTAL NIGERIA PLC
CSR REPORT 2014
Enhancing Productivity Total Skills Acquisition Programme (SAP) The Total Skills Acquisition Programme (SAP) is an initiative designed to train under-privileged youths in our host communities in Nigeria. Trainings are available in broad areas such as welding & fabrication, furniture making, fashion & designing, computer skills, construction, Fish and crop farming etc. The project aims to make young people more employable in occupations directly related to various sectors. It includes pre-vocational and vocational technical training thus making young people economically independent. This strategy positions Total Nigeria as a partner of choice that helps improve lives and develop local economies and youth capacities. STARTER PACK PRESENTATION TO KOKO AND KADUNA BENEFICIARIES
Total Nigeria Plc on May 2014 presented starter packs to the 15 best graduating youths of its Skills Acquisition Programme (SAP) ) in Kaduna State from the Makera and Kakuri District and Koko in Delta state in continued commitment to work with both communities.
TOTAL WENNOVATION PROJECT: TOTAL NIGERIA PLC ORGANISES ITS FIRST HACKTHON IN PARTNERSHIP WITH WENNOVATION HUB
Total Nigeria Plc in partnership with Wennovation hub brought together young Nigerian technology profession to harness their innovative and technological expertise in providing solutions to defined problem. The event provided a platform for the discovery of young indigenous technology experts especially in the area of application developments to help provide solutions to Total's identified problems. At the end of the event, the winning teams got rewards from Total.
35
TOTAL NIGERIA PLC
CSR REPORT 2014
Enhancing Productivity Lead Dealers Scheme The lead dealers' scheme formally known as Young Dealers Scheme is a credible scheme that was designed at the instance of the first founders of the company in 1961. The scheme has become visible and operational in the country. Owing to the need to adapt our business model to Total Station of Today which has become a “one-stop service station� in the height of the ever changing and evolving environment resulted in the change of name from Young Dealers Scheme to Lead Dealers Scheme. The lead dealer's scheme provides a platform where customer attendants of Total Nigeria Plc are groomed and developed through the various ranks to becoming dealers managing their own assigned stations. The scheme became a symbol of hope to many financially disadvantaged Nigerians. The scheme has helped the company to consistently grow and maintain leadership position in the market place. We are very elated to have almost all our stations operated by staff that have grown through the scheme with better understanding of our culture.
YOUNG DEALER
LEAD DEALER
ENTREPRENEUR (new DANGOTEs) No Official Procedures No Probation Period No Territorial Mobility Territorial Pool of YD after Bi-annual Exam Territorial Pool of DS after Bi-annual Exam
PROMOTED DEALER LEAD DEALER
FLY DEALER (FD)
DRIVEWAY SUPERVISOR No Official Process cover Customer Attendant only MISTER SERVICE No Qualification Clearly Defines
CUSTOMER ATTENDANT
36
Promotion rules set to prepare LDs to become Entrepreneurs For confirmed FD or 6 months Probation if DS promote Territorial Mobility Building of specific Training Programme forLead Dealers Pool HSEQ Records and Top Service Score to be included as Criteria Implementation of Pool of Mister Service (from all activities: shopbays, VMS.
Qualification Clearly Defines
TOTAL NIGERIA PLC
7.0
CSR REPORT 2014
Citizenship and Dialogue Our Approach We care about the local communities everywhere we operate thereby making stakeholder engagement fundamental to our approach for sustainability. It helps us to understand the concerns and needs of the communities and find better ways by which these needs can be met. Periodically we conduct meetings with our host communities to create a platform where concerns from the community are raised and addressed. This strengthens our relationship with host communities and allow for smooth operations.
38
TOTAL NIGERIA PLC
CSR REPORT 2014
Fostering Unity and Peace
Stakeholder Relationship Management Stakeholder Relationship Management is a critical part of our CSR strategy. We maintain a welldefined relationship with our stakeholders. Our Social Performance relies heavily on engaging openly with our workforce, vendors and communities as a whole.
ENGAGING WITH WORKFORCE: We ensure that our workforce imbibe our culture of operational excellence in our management processes so as to drive continual improvement towards world-class performance. We develop plans to close every gap between current performance and set objectives which is discovered through assessment. To enhance workforce capabilities, we continuously develop the skills and experiences of our employees in various ways such as trainings and workshops both internally and externally. We also ensure that our employees set high expectation for themselves through active leadership.
ENGAGING WITH VENDORS: We are fully committed to maintaining a strong relationship with our vendors who support our operations. All our vendors are required to conform to our Vendor’s principles which are based on Total’s general principles covering integrity, health, safety and environmental management. We use our vendor qualification system to increase unbiased engagements with suppliers. The vendor qualification systems assess suppliers and identify any
39
TOTAL NIGERIA PLC
CSR REPORT 2014
Fostering Unity and Peace
ENGAGING WITH COMMUNITIES: Community engagement is very fundamental to our approach. These engagements enables us to find and deliver better solutions to the communities’ thereby building people’s trust for responsible operations. This community engagements also help to identify areas where we can channel benefits to the communities to aid local economic developments. To strengthen our community relations, we provide platforms where community concerns are captured and resolved to prevent them from escalating.
40
Design + Production: Brandzone Consulting LLC
Tel: +2348033442925 www.brandzonellc.com info@brandzonellc.com
www.total.com.ng f
www.facebook.com/totalnigeria www.twitter.com/totalnigeria
Energy drives progress where it is readily available. Two of the biggest challenges in building a responsible energy future are ensuring access for all and using energy wisely. This is the environment in which we conduct our business. With operations in more than 130 countries, we are a leading international oil and gas company. We produce, refine and market oil and manufacture petrochemicals. We are also a world-class natural gas operator and rank second in solar energy with SunPower. Demonstrating their commitment to better energy, our 100,000 employees help supply our customers around the world with safer, cleaner, more efficient and more innovative products that are accessible to as many people as possible. We work alongside our stakeholders to ensure that our operations consistently deliver economic, social and environmental benefits.
Total Nigeria Plc Total House , 4 Churchgate Street, Victoria Island P. O. Box 2143, Marina Lagos, Nigeria Tel: +234 (01) 4619182-9 Fax: +234 (01) 4610544 E-mail: info@total.com.ng Website: www.total.com.ng