Touchstone Systems Working Practices Whilst we recognise that your particular project will be unique and specific to you, the following provides a guide to the Working Practices we like to follow. These steps ensure we can provide you the best possible service whilst providing you with optimal communication throughout the project:
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We prefer to sit down with you to go over your specific requirements so we have a clear understanding of the project and how we can assist you
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We will then generally follow up with further questions to find out more information – this will follow the meeting, and will based on your requirements and our previous experience on similar projects
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We will communicate back you our understanding of the project – to make sure we are clear on your exact requirements
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We will then provide a quotation. This will detail what is included, what is excluded, delivery times, and our quality guarantee
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We will provide clear specifications of the system/service prior to any work for you to review, sign off or amend as required
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We provide constant feedback during development so you are fully aware of what the progress is at all times
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We also provide access to an on-line project management system for your project so you can see design documents, review and sign specifications, see the tasks, status and delivered files
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We will always be on hand by Skype, email and phone to discuss the project and answer your questions at any time
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Where you need us to interact with your clients, we can work either as Touchstone Systems, or are happy to work under your company name and brand
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Systems developed can be transferred to you with full Intellectual Property Rights (IPR) Transfer so you can maintain or resell without restriction if required
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Most deliveries are provided with a 1 year warranty within UK standard working times subject to the size of the project. This will be detailed in the quotation
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We will only invoice on completion of the project or at phases agreed prior to project start
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Following completion, we will provide a Service and Support portal allowing support questions/issues to be logged and tracked between us on-line.