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Kaitlyn Grove 300 Blue Moon Crossing, Apt 4302 Pooler, GA 31322 Phone: 832-265-3232 E-Mail: ikaitlyngrove@gmail.com
Career Overview Effective manager driven to provide excellent customer service, is able to assess complex situations and formulate solutions. Work expertise in office management and customer service. Relations professional with extensive experience in office coordination, qualifications include knowledge of spreadsheet, word processing software and answering telephones. Built an excellent reputation as a Social Media Coordinator personally and for employer, leading to repeat and referral business.
Areas of Expertise -Strong Verbal Communication -Quick Learner -Computer Proficient
-Proficient in Microsoft Office: Word, Excel, PowerPoint, -Proven Leadership Abilities -Files/Records Maintenance
-Process Implementation
Education The Art Institute of Pittsburgh •
Bachelors Degree in Graphic Design - GPA 3.71
•
Digital Diploma for Graphic Design - GPA 3.75
Pittsburg, PA Expected 2014 Sept 2012
Relevant coursework: Fundamentals of Communication and Design, Concept Development, Electronic Design National Technical Honor Society,
Experience Lauren’s Hallmark- Shift Manager
Nov 2011 to May 2012
Communication
•
A proven ability to build rapport with individuals from all cultural and socioeconomic backgrounds in both an interpersonal and group setting.
Management •
Preformed opening and closing procedures including the daily balancing report.
Organization •
A solid educational foundation in organizational development, development skills and knowledge of how to use technology to improve individual/organizational performance.
The Childcare Network- Teacher
Aug 2011 to Oct 2011
Education •
Created and implemented curriculum for children ages 3 mo. to 10 years.
Elead- Customer Service Representative
Sept 2010 to June 2011
Consumer Service •
Resolved customer issues; using warm and cold leads brought new business into the dealerships. Operated high volume phone system and records.
Clemson Youth Learning Institute- Counselor
May 2008 to Aug 2008
Problem Solving •
Supervising co-workers and campers; created curriculum and activity plans for each week. Focus was to build confidence and team skills within the groups of children.
Fort Dorchester High School- Assistant Office Manager Creative Problem Solving: •
Resolved filing system through updating software and user testing.
References available upon request.
Aug 2006 to Jan 2008