Public Safety Systems

Public Safety Systems is responsible for maintaining all technology systems and applications that support the Fire Rescue mission and is managed by the Public Safety Systems Administrator Stephen Ralston.

Programs managed by Public Safety Systems include: • Computer Aided Dispatch (CAD)

The E-911 Communications Center uses the CAD to select and quickly verify emergency locations and send apparatus based on the type of call and the closest appropriate apparatus.

• Automatic Vehicle Location (AVL)

AVL provides real-time tracking (GPS) of emergency vehicles and sends updates to the CAD to make the closest apparatus recommendation.

• Records Management System

Includes Incident reports, patient care records, and data transfers of the information for the reports. We also maintain a legacy EMS billing system.

• Fire Rescue Mobile Network

Connects emergency apparatus to the E-911 Communications center via cell 4G modems to provide critical incident data to responders in the field. • Public Safety Systems Network The 10 Gb network provides connectivity between all public safety systems, external data systems, and Town computers.

• Network Reporting/Data Systems

Provides critical reports for and data charts that support and improves decision-making.

Public Safety Systems Administrator

Stephen Ralston

ACCOMPLISHMENTS IN 2020 INCLUDE:

• Implemented CADStation, a new incident routing system designed to improve response times • Helped Beaufort County install new E911 Phone system • Updated the E911 Communications center’s computers and relocate the E911 Communications center during the center’s renovations

Public Safety Systems personnel are available 24/7 to keep crucial IT systems operational.