Ensure Strong Relationships

ENSURING EXCELLENCE IN SERVICES

Little Elm will ensure that high-quality public services are maintained by addressing growth needs in infrastructure and by attracting, retaining, equipping, and empowering a workforce that delivers excellent service for an excellent value .

KEEPING UP WITH GROWTH

• Developed quarterly training plan for team members that focus on our core values . • Hosted various team member engagement events to show appreciation for our team . • Created Little Elm Code of Ethics to ensure that we are holding ourselves to the highest ethical standards while serving the community . • Began installation of digital signage in the employee breakrooms and public areas to share information . • Initiated recognition for team members that are veterans and who have graduating seniors . • Awarded five individual and five department awards based on our Core Values and overall philosophy of

Servant Leadership . • Implemented a Remote Work Policy . • Reimagined our new hire orientation to include more participation opportunities for new team members . • Deployed a SMS Text notification system for employees to offer an additional channel of communication . • Completed and implemented a compensation study and established a market for comparison cities to keep us competitive . • The FD received the Silver Plus Award from the

American Heart Association in August of 2022 . • Designed and ordered two new fire engines. • Placed a Mobile Command Vehicle in service and used the vehicle to assist with the management of several special events throughout the year . • The FD made significant progress with the construction of a training facility, allowing the firefighters more opportunities to perform hands-on fire and rescue training. • Sent 12 Female Officers to Law Enforcement Women’s conference . • Enrolled one Sergeant in the Certified Public Manager’s

Course . • One officer graduated from ILEA Police Supervisor. • One Lieutenant graduated from the FBI National Academy . • Sent one Town employee to the Denton Regional Police

Academy for certification. • Seven officers earned Intermediate Peace Officer

Certificate. • Six officers earned Advanced Peace Officer Certificate. • Three officers eared Master Peace Officer Certificate. • FD members earned a total of 78 advanced certifications through the Texas Commission on Fire Protection . • Six firefighters obtained a paramedic certification and in the process of completing field training. • The FD implemented a new training program management tool in March of 2022 and has logged over 16,000 training hours to date . • Increased the daily minimum Fire Department staffing level from 16 to 18 members . The additional personnel were used to staff a squad and increase the service levels provided to the response areas around U .S . Hwy 380 . • Researched and evaluated an alternative shift-based work schedule for the firefighters to be implemented in

January 2023 . • Promoted seven fire department members to the rank of Driver and four members to the rank of Captain . • Created internal GIS mapping applications for various departments providing for cross-departmental communication . • Created external GIS mapping applications for public users that increases transparency and access to information . • Executed funding agreements with Frisco and Denton

County for King Road construction . • Completed project design for Woodrow Circle . • Created a five-year pavement markings program, budget, bid, and contract to add efficiency to this process . • Created Public Works Progression Plan for staff development, education, retention, and succession planning to focus on our team members’ growth . • Provided 1900 hours of safety, equipment and industry training to Public Works staff . • Completed design of the Public Works Service Center

Remodel and the Wastewater Treatment Plant (WWTP)

Laboratory Building . • Maintained Accreditation status with the American

Public Works Association . • Maintained Superior Water status with the Texas

Commission on Environmental Quality .

STREETS, STORM & SOLID WASTE

• Completed the 2022 Municipal Separate Storm Sewer

System (MS4) annual report for the Texas Commission on Environmental Quality . • Completed three drainage projects including McCord

Park Trail erosion control and grading and Little Elm

Park erosion and scour using 42 tons of rip rap . Cleared cattails and re-established drainage to the lake at 11 outfalls on Morning Song Drive, Breeze Lane, Walker

Lane, Waterside Drive, Aurora Mist Drive, Sunflower

Drive, Bridgewater Drive, Hideaway Pointe Drive,

Riviera Drive, Regina Drive, and Edgewater . • Cleaned 709 debris separators keeping 5,665 pounds of trash from entering the lake . • Collected 55,880 lbs . or 27 .94 tons of debris in 12 months of street sweeping; including post winter-storm sweeping services (salt & sand) and construction sweeping. • Hauled a total 814 full roll-off dumpsters to the Denton

Landfill from the Courtesy Drop Site (456) and sludge from the Waste Water Treatment Plant (358) for a total of 5,709 .85 tons . • Held Bi-annual Clean & Green events, collecting 29,800

HHW, 12,525 lbs . of electronic waste, 1001 tires, and 72 appliances . • Provided over 400 hours of online and in-person training including heavy equipment courses for the backhoe and skid-steer, Certified Winter Operations

Supervisor, Prepping for Construction Stormwater

Controls, Hazardous Spill Response, International

Municipal Signal Association, Green Infrastructure,

Certified Stormwater Inspectors, Asset Management,

ADA training, E-Safety, and TEEX Leadership Training . • Performed maintenance/repairs on 3,004 vehicles/ equipment . • Staff gained two new Automotive Service Excellence (ASE) certifications, eight Automotive Service Excellence (ASE) recertifications, two new Emergency Vehicle

Technician (EVT) certifications, and one CDL permit. The

Fleet Manager completed Public Fleet Advisors training and Completed NCTCOG Municipal Finance for Non-

Finance Executives’ Program . • Brought the Fuel Site up to date with a cloud-based

Management system and up dated the SPP (Spill

Prevention Plan).

UTILITIES

• Completed 28 water and wastewater reports including the annual Water Loss Survey, annual Water

Conservation Report, monthly Discharge Monitoring

Report, and monthly Water Quality Reports, and submitted them to the Texas Commission on

Environmental Quality (TCEQ). • Completed more than 3000 quality tests for the influent and effluent at the Wastewater Treatment

Plant (WWTP), and more than 1000 water quality tests throughout the Town’s water system . • Performed over 970 water samples to test the quality of the water in the system, and over 990 wastewater samples at the Wastewater Treatment Plant (WWTP). • Completed an extensive repair to the odor scrubber at the wastewater treatment plant in the amount of $68,000 . • Staff gained one new wastewater license and one new water license from the Texas Commission on

Environmental Quality . • Completed annual Consumer Confidence Report and associated testing of the Town’s water system . • Completed condition assessment of two Clarifiers at the

Wastewater Treatment Plant . • First Town employee to complete NASSCO Pipeline

Assessment Certification Program. • Completed 200+ hours of continuing education . • Completed assessment of the wastewater treatment plan clarifiers and dewatering systems.

MAINTAINED ACCREDITATION STATUS WITH THE AMERICAN PUBLIC WORKS ASSOCIATION