HOTEL SERVICES

OTEL SERVICES H

AIRLINES

American Airlines.......................................................................................................................................1-800-433-7300 Delta Airlines..............................................................................................................................................1-800-221-1212 Southwest Airlines......................................................................................................................................1-800-435-9792 United Airlines............................................................................................................................................1-800-241-6522

AIRPORT TRANSPORTATION: MADISON-DANE COUNTY REGIONAL

Please contact the Front Desk to schedule complimentary airport transportation.

BANKING SERVICES

ATM Station located in Lobby by the Front Desk.

BANQUET AND CONFERENCE FACILITIES

We are proud to offer the Badger Room, located on the First Floor just past the Front Desk. We are ready to meet with you or a representative of your company to assist in planning your next meeting or event. Business Office hours are Monday through Friday from 9:00 a.m. to 4:00 p.m....................................................................................... Touch 0

BREAKFAST HOURS

A complimentary hot breakfast is served daily in the great room behind the waterfall on the First Floor Monday through Friday from 6:30 a.m. to 9:30 a.m., and Saturday and Sunday from 7:00 a.m. to 10:00 a.m.

BUSINESS CENTER

Services provided include internet, printing, faxing, and copying. The Business Center is located across from the Front Desk and is open 24 hours a day.................................................................................................................. Touch 0

CHANNEL BLOCKING INSTRUCTIONS

Select Menu from your remote and go to channel options. If you need additional information contact the Front Desk............................................................................................................................................................... Touch 0

CHECK-IN/CHECK-OUT

Check-in time is 3:00 p.m. Check-out time is 12:00 Noon. Express checkout is available. If you need to stay later, please check with the Front Desk and we will do our best to accommodate you. Additional charges may apply................................................................................................................................................................. Touch 0

COPY SERVICES

Available for a nominal charge at the Front Desk................................................................................................. Touch 0

CREDIT CARDS

We accept American Express, MasterCard, Visa, Discover, and Diners Club.

CRIBS

Cribs are available on a first-come, first-served basis........................................................................................... Touch 0

“DO NOT DISTURB” POLICY

Our Housekeeping staff is instructed not to enter a guest room with a “Do Not Disturb” sign on the door. If you would like your room serviced, please be sure to remove the “Do Not Disturb” sign from your door before exiting your room prior to 12:00 Noon.

DRY CLEANING/LAUNDRY

Same-day service is available Monday through Friday. Please drop off garments at the Front Desk by 8:00 a.m. and they will be returned at approximately 6:00 p.m.

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EMERGENCIES

Call 911 for emergency services.

EXERCISE FACILITIES

Requires room key to enter. Children under 18 years of age are not allowed. Open 24 hours. Located on the First Floor, by the pool area.

FAX SERVICES

Available for a nominal charge at the Front Desk. You may have your faxes sent to the hotel at 608-497-4501 ....................................................................................................................................................... For Information Touch 0

FORGET SOMETHING? SM PROGRAM

If you forgot to pack any standard toiletry item (toothbrush, toothpaste, shaving cream, razor, or comb), just call the Front Desk and we’ll get you a complimentary replacement right away.........................................................................Touch 0

GUEST LAUNDRY

Coin-operated washers and dryers are located on the First Floor, just after the Fitness Center....................................Touch 0

GUEST SERVICES.................................................................................................................. For Information Touch 0

HOSPITAL

Meriter Hospital, 202 S. Park, Madison.......................................................................................................608-267-6000

HOSPITALITY PROMISE SM

Making your stay a complete success is our goal. Just let our Manager on Duty or Front Desk staff know if any part of your stay isn’t satisfactory. We promise to make it right or you won’t pay for that part of your stay.

HOUSEKEEPING

We supply cribs and pillows (synthetic or feather), as well as extra soap, hangers, linens, towels, and blankets ................................................................................................................................................................................... Touch 0

ICE MACHINES

Located on each floor. On the First Floor it is located by the pool and Fitness Center. On the Second and Third Floors they are located by the elevators. Please use the ice bucket provided in your room.

IHG CONNECT INTERNET ACCESS

Visit IHG.COM/MYSTAY to find hotel amenities, local attractions, dining options, and all of the information that you need to make the most of your stay.

To connect your device to Wi-Fi: 1. Select IHGCONNECT from the list of available wireless networks. 2. Accept terms and conditions. If you need assistance connecting, please call 1-888-265-0889. To obtain an access code, please contact the Front Desk.

IRON AND IRONING BOARD

Stored for your convenience in the closet of your guest room.

KEYCARD

Should you lose your keycard please notify the Front Desk immediately so that a new one may be issued. Please return your keycard to the Front Desk upon checkout.

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LOST AND FOUND

Please contact the Front Desk for any items that you have lost or found.

MAIL AND POSTAGE STAMPS U.S. Mail drop is at the Front Desk.

MEETING ROOMS

Meeting rooms are available. To make arrangements, please contact the Front Desk....................................... Touch 0

MICROWAVE INSTRUCTIONS

Make sure items to be microwaved do not have any metal or foil paper. Select the Power Level. Select the amount of cook time. Push Start. For assistance please call the Front Desk........................................................................ Touch 0

NEWSPAPERS

A complimentary USA Today is available Monday through Friday in our Lobby.

PARKING

Complimentary parking is available to hotel guests. Always lock your vehicle and do not leave valuables inside. This hotel cannot be held responsible for lost or damaged items left in vehicles.

PETS

There is a $25 per day fee for each pet brought into the hotel. Guests are responsible for cost of any additional cleaning services required resulting from damage caused by pets. The minimum additional service charge is $250.

PLACES OF WORSHIP

Good Shepherd Lutheran Church, 7291 County Hwy PD, Verona............................................................608-845-8955 Living Hope Church, 108 Paoli St., Verona..................................................................................................608-347-3827 Memorial Baptist Church, 201 S. Main St., Verona.....................................................................................608-845-7125 Resurrection Evangelical Church-WELS, 6705 Wesner Rd., Verona.........................................................608-848-4965 St. Andrew Catholic Church, 301 N. Main St., Verona...............................................................................608-845-6613 St. James Evangelical Lutheran Church, 427 S. Main St., Verona.............................................................608-845-6922 Salem United Church of Christ, 502 Mark Dr., Verona...............................................................................608-845-7315 Sugar River United Methodist Church, 130 N. Franklin St., Verona.........................................................608-845-5855 West Madison Bible Church, 2920 Hwy M, Verona....................................................................................608-845-9518

POOL/WHIRLPOOL

Hours for our guests are between 5:30 a.m. and 11:00 p.m. seven days a week. Please do not leave children unattended. The pool area is located on the First Floor.

PRIVACY STATEMENT

The Holiday Inn Express & Suites Madison-Verona operates under a franchise agreement with Intercontinental Hotels Group and is managed by Verona Hotel Group/S&L Hospitality. If you have questions about privacy or about how we collect and use the information that you provide to us, please visit the following online privacy statement for Intercontinental Hotels Group: www.ichotelsgroup.com/ihg/hotels/us/en/global/customer_care/privacy_statement

SAFE DEPOSIT BOXES

Available for no charge at our Front Desk. We recommend that you take advantage of this service. A charge will be incurred if the key is not returned at checkout. The hotel is not responsible for valuables left in your room or vehicle.

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SMOKING POLICY

Holiday Inn Express & Suites, Verona, is proud to be a non-smoking establishment. Guests will be held responsible for additional cleaning charges due to smoke damage in the room. The minimum additional service charge is $250.

TELEPHONE

To access an outside line, please touch 8 + number. Room to Room..............................................................................................................................................Room Number Guest Services......................................................................................................................................................................0 Local Calls (free)...............................................................................................................................................9 + Number Long Distance Calls (Billed to Room).................................................................................8 + 1 + Area Code + Number Credit Card, Collect..............................................................................................................9 + 0 + Area Code + Number Toll-Free.......................................................................................................................................................9 + 1 + Number International............................................................................................8 + 011 + Country Code + City Code + Number Operator-assisted calls from this phone to locations outside the calling area are handled by AT&T. To reach your local exchange carrier operator at any time, reach an outside line, then touch 0. To obtain free AT&T rate information at any time, reach an outside line, then touch 1-800-CALL-ATT ® (1-800-225-5288). For AT&T customer service, reach an outside line, then touch 1-800-CALL-ATT ® (1-800-225-5288) or write to AT&T, P.O. Box 723, Basking Ridge, NJ 07920. You have the right to reach other long distance carriers from this telephone. You can do so by entering the access code provided by the carrier of your choice. Direct any complaints to: FCC, Enforcement Division, Common Carrier Bureau, Mailstop 1600A2, Washington, D.C. 20554.

TRAVELERS WITH DISABILITIES

This hotel, like all hotels in the Holiday Inn ® system, is committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact the Manager on Duty. If you have further comments regarding your stay, let us know by calling Guest Relations at 1-800-621-0555 (within the U.S. and Canada). The Hospitality Promise SM Program and the Holiday Inn ® Reservation Promise apply to all guests. If in the future you require an accessible room, you can assist us in meeting your needs by making advance reservations through 1-800-HOLIDAY or 1-800-465-4329, requesting an accessible room and letting the agent know your individual needs.

VENDING MACHINES

Soft drinks and snacks are located on each floor. On the First Floor they are located by the pool and Fitness Center. On the Second and Third Floors they are located by the elevators.

VOICE MAIL

Your telephone is equipped with voice mail. Please contact the Front Desk if you need assistance accessing the voice mail system.

WAKE-UP SERVICE

Individual alarm clocks are located at your bedside. If you prefer a personal wake-up call, contact the Front Desk ................................................................................................................................................................................... Touch 0