Pegasystems CODE: PEGACCA
Exam Name: Certified CPM Architect Exam
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Type
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1
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Demo
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Question: 1 True or False, Flow-action-based dialog requires that a dialog rule be referenced from the assignment and flow action within the workflow diagram. A. True B. False
Answer: B Question: 2 True or False, For each individual CPM service item type, you can choose whether to use flow actionbased dialog or assignment-based dialog. A. True B. False
Answer: B Question: 3 Which of the following is NOT a best practice in CPM dialog management ________? (Choose One) A. Dialog rules should be contained in a separate RuleSet from other configuration such as flows and flow actions B. Dialog scripts should contain “what to say”; not “what to do” C. Dialog scripts should include references to customer data D. CSRs should be encouraged to configure personal dialog scripts
Answer: D Question: 4 Which of the following would you configure in order to specify the subset of properties that can be included within dialog scripts. (Choose One)
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A. Interaction driver rule B. Decision table rule within the dialog class C. Data source rule D. Map value rule within the dialog class
Answer: C Question: 5 Which of the following is a best practice for design of the CPM composite area? (Choose One) A. Data that is visible in the composite should never be repeated/duplicated in service item flow actions B. Sections within composite tabs should allow for data edit/update C. Composite tabs should be conditionally displayed based on the customer
Answer: C Question: 6 True or False, As a best practice, you should embed all CPM customer composite pages within the pyWorkPage of the service item/object. A. True B. False
Answer: B Question: 7 True or False, Switching the CPM Composite “context� refers to conditionally displaying tabs based on customer data. A. True B. False
Answer: B Microsoft
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Question: 8 Which of the following is NOT a valid knowledge topic content type. (Choose One) A. File B. Activity C. HTML D. URL E. Authored
Answer: C Question: 9 Which of the following statements about CPM Knowledge content is true? (Choose One) A. Can be directly associated to a flow/flow action B. Can be suggested based on logic C. Can reference content that is stored on external systems D. Is available via CPM portal search functions E. All of the above
Answer: E Question: 10 To specify the numeric scoring values for a question within a quality review or customer satisfaction survey, choose one componet you would configure. (Choose One) A. A map value rule B. A decision tree or decision table rule C. The CPM survey rule form
Answer: C
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Pegasystems CODE: PEGACCA
Exam Name: Certified CPM Architect Exam
http://www.testsexpert.com/PEGACCA.html Microsoft
Cisco
IBM
MCTS 70-177
CCNA 640-802 640-822 640-816 640-460
000-M42 000-M60
MBS 98-366
CCNP 642-832 642-813 642-825 642-845
000-G01 000-M44
MCAS 77-601 77-602
CCSP 642-627 642-637 642-647 642-545
000-444 000-910
MCSE 70-282
CCIE 350-001 350-018 350-029 350-060
COG-105 COG-185
MCSA 2003 70-461 70-620
DATA CENTER 642-972 642-973 642-974 642-975
70-162 70-462 98-361
MB3-861
77-604
70-281 70-284 70-680
70-463
MB3-862
77-605 70-285
70-291
Microsoft
5
IBM
IBM Lotus
000-M41 000-M62
IBM Mastery
000-M43 000-M45
Solutions Expert
000-640 000-913
IBM Cognos
COG-180 COG-200
IBM Specialist
000-005 000-032
000-015 000-042
HP
Other
AIS
70-323 9L0-063 9L0-010 9L0-517 HP2-E53 70-321 650-179 1Y0-A20 00M-646 MB2-876 646-206 9L0-314 MB6-884 220-701 650-196 3305 MB6-871 HP2-Z22 9L0-407 9A0-146 HP2-H23 000-184 1Z0-527 HP2-B91 000-781 M70-201 M70-101 7004 HP3-X11 HP3-X08
HP0-311
HP0-M28
HP0-A25
HP0-M30
APC
HP0-D11 HP0-S29
HP0-J37 HP0-P14
MASE HP0-J33 HP0-M48 HP0-M49 HP0-M50 ASE
HP0-066 HP0-781
HP0-082 HP0-782
CSE
HP0-090 HP0-277
HP0-276 HP0-760
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