住戶手冊 RESIDENT ’S HANDBOOK
歡迎您成為朗城滙的業主/住戶
我們誠意為您及您的家人安排了專業的管理服務，讓您們在新家享受到優質的生活模式。 朗城滙由香港鐵路有限公司管理，我們將採用專業的物業管理模式，提供友善及殷勤周到 的服務，確保為業主/住戶帶來舒適的居住環境及優質生活。 此住戶手冊是為了加深您對居住環境、屋苑管理服務及大廈公契內容的了解而設，同時亦 提供屋苑資料及相關增值服務，我們將不時更新有關資料並將最新資訊送上。 此住戶手冊內部分住戶守則是根據大廈公契而訂立的，旨在使我們的社區能建立一個健康 及安穩的生活環境，敬希各業主/住戶遵守相關的守則。朗城滙經理人有權隨時附加、更改 及刪除管理規則，並將會以書面告知您有關管理規則的更改。
在此謹祝您們生活安康及身心愉快！
朗城滙客戶服務處
目錄 物業管理服務 第一章 經理人及管理團隊 (1) 經理人 (2) 管理人員 (3) 大堂接待處 (4) 客戶服務處地址、聯絡電話及辦公時間 第二章 管理費用 (1) 管理費按金 (2) 特別基金 (3) 裝修泥頭清理費 (4) 每月之管理費 第三章 保險事宜 (1) 大廈保險 (2) 第三者責任保險 (3) 家居保險 第四章 通訊及聯絡 (1) 告示版 (2) 電子化的物業管理系統 (3) 建議及讚賞 (4) 緊急聯絡資料 第五章 住戶八達通咭 第六章 訪客須知及工作證 (1) 訪客須知 (2) 地產代理/承辦商工作證
第七章 保安服務 (1) 保安人員 (2) 保安設施 (3) 訪客登記 (4) 屋苑出入管制 (5) 推廣服務/派發宣傳單張 (6) 防止罪案 (7) 防火演習 (8) 防火須知 (9) 如遇火警應採取之措施 (10) 防風措施 (11) 緊急事故措施 (12) 失物處理 第八章 清潔服務 (1) 清潔人員 (2) 家居垃圾 (3) 大型垃圾/裝修廢料 (4) 滅蟲工作
住宅事宜 第九章 收樓事宜 (1) 水錶及電錶 (2) 煤氣供應 (3) 電訊服務 (4) 電視接收 (5) 單位損毀項目 (6) 入伙安排事宜
第十章 業主/住戶守則 (1) 單位用途 (2) 飼養寵物 (3) 走火通道 (4) 廣告標誌/裝飾及閉路電視攝影機 (5) 宗教/信仰標記 (6) 垃圾處理 (7) 公眾地方及設施 (8) 滋擾及噪音 (9) 阻礙物 (10) 保養及維修 (11) 晾曬衣物 (12) 結構物加建 (13) 消防及保安系統 (14) 康樂區及設施 (15) 業主的責任 第十一章 公眾設施及公用服務 (1) 電力供應 (2) 供水設施 (3) 電話及寬頻 (4) 公眾電視接收 (5) 對講機 (6) 煤氣供應 第十二章 室內裝修事宜 (1) 政府核准 (2) 加建及改建 (3) 開放式廚房住戶單位的保養 (4) 室內裝修 (5) 裝修申請程序 (6) 裝修廢料處理
第十三章 業主委員會
停車場事宜 第十四章 停車場使用及出入守則 (1) 停車場使用條款 (2) 違例停泊車輛 (3) 上落貨區使用守則
會所事宜 第十五章 朗城滙會所 (1) 簡介 (2) 開放時間 (3) 會所設施 (4) 設施收費 (5) 一般守則
附頁 第十六章 家居電器維修承辦商聯絡電話 第十七章 公用事業機構及政府部門聯絡電話及網址 (1) (2) (3) (4) (5) (6) (7)
電力供應 食水供應 煤氣供應 政府部門 區內資訊 電訊、寬頻服務及收費電視 交通
第十八章
鄰近交通網絡 (1) 巴士路線 (2) 專線小巴 (3) 香港鐵路-朗屏站
第一章 經理人及管理團隊
物業管理服務 第一章 經理人及管理團隊 (1)
經理人
朗城滙由香港鐵路有限公司提供物業管理，我們承諾提供優越服務的居住環境。各 業主/住戶均可全權擁有所屬單位及可享用屋苑內各種公眾設施。 香港鐵路有限公司為朗城滙物業經理人。我們所提供的會所、保安、清潔及維修等 服務乃根據大廈公契釐定，範圍包括樓宇結構、公眾地方及屋苑設施等。業主/住戶若使用 上述地方，必須依照大廈公契所訂定之守則。 經理人有絕對權力代表各業主/住戶，就有關朗城滙的管理問題上與政府及公眾服務 公司磋商，而經理人亦可代表業主/住戶聘請律師、專業人士或承辦商等等。 為提供有效率管理服務，經理人可按實際環境需要，釐定或修改大廈守則，各業主/ 住戶請遵守上述守則，以達睦鄰之道及保持美好之居住環境。 (2)
管理人員 經理人已聘用專業及受過訓練的職員和承辦商，為業主/住戶提供專業優質的物業管
理服務，為您締造一個美好的居住環境，但本苑仍需要各業主/住戶通力合作，使管理方面 更加完善。為免妨礙職員之工作，謹請業主/住戶切勿要求職員或承辦商提供私人服務，各 員工只按照經理人之指引工作，所有員工一律不准向業主/住戶索取打賞或利益。 (3)
大堂接待處
除提供日常優質服務外，位於各座大堂接待處皆樂意為各業主/住戶提供屋苑常用服 務，而業主/住戶可於大堂接待處索取有關資料。 如各業主/住戶希望對我們所提供的服務提出寶貴意見，歡迎與大堂接待處或客戶服 務處聯絡。 為提供優質之服務，如業主/住戶的聯絡資料有所更改，請與大堂接待處或客戶服務 處聯絡。
(4) 客戶服務處地址、聯絡電話及辦公時間 朗城滙客戶服務處 地 址 : 香港新界元朗媽橫路1號朗城滙2樓 辦公時間： 星期一至星期六 上午8時30分至下午6時 星期日及公眾假期 休息 聯絡電話： 2120 0100 傳真號碼： 2120 0110 其他服務熱線 第一座大堂接待處： 2120 第二座大堂接待處： 2120 第三座大堂接待處： 2120 第五座大堂接待處： 2120 保安控制室 (24小時)：2120 會所：
0101 0102 0103 0105 0120
2120 0430
第二章 管理費用
第二章 管理費用 (1)
管理費按金
管理費按金相等於三個月管理費，並存放於持牌銀行的利息收入戶口。於業權轉讓 時，管理費按金將轉讓予新業主，故賣方應於單位出售時向買方收回上述按金。此項按金 不予退還，但可轉讓。 (2)
特別基金 第一手業主於樓宇成交時，須繳付一筆相等於兩個月管理費的特別基金，以支付屬
於非經常性質之開支，此款項不可轉讓及退還。 (3)
裝修泥頭清理費
第一手業主於樓宇成交時，須支付處理入伙及裝修期間所產生的裝修廢料及大型垃 圾之有關費用，是項費用相等於一個月管理費，而有關款項亦不可轉讓及退還。 (4) 每月之管理費 作為朗城滙業主，須承擔屋苑管理上的開支。遵照本苑公契規定，管理費是按照其 「單位」的「管理份數」佔「該屋苑」「管理份數」總額的比例，攤付「該屋苑管理預算 案」的開支，其中包括管理員工的薪酬、保安及其他服務承辦商的費用、公眾地方的水電 費、大廈內外的公眾地方、升降機及其他公眾設施的維修及保養費用、公眾地方的清潔費 及家居垃圾收集費、滅蟲服務、園藝保養費、會計、法律及其他專業諮詢費、大廈結構保 險及第三者責任保險等。 管理費通知單於每月寄到您所申報的本地通訊地址，費用須於每月一號以下列方式 繳交。根據大廈公契，若逾期繳交管理費須附加利息。 繳付方法 1.
自動轉賬
業主可於客戶服務處索取「自動轉賬授權書」表格，填妥並交到所屬銀行辦理。銀 行約需一至兩個月之時間辦理有關申請手續，當自動轉賬生效後，「用自動轉賬繳付」字 樣將出現於管理費繳款通知書上。
2.
直接繳付
業主可攜同管理費繳款通知書親身前往由經理人指定的銀行繳交費用，詳情可向大 堂接待處查詢或於辦公時間內與客戶服務處聯絡。 3.
支票繳付
將附有抬頭「香港鐵路有限公司」的劃線支票連同通知單存根交到大堂接待處或客 戶服務處。請於支票背頁寫上物業單位號碼以茲識別。敬請各業主注意，在任何情況下， 客戶服務處或大堂接待處均不會接受現金繳費。 4.
繳費靈
每個物業單位將會獲發一個「繳費靈賬單繳款號碼」，該號碼將列印於管理費通知 單右上方。業主只需要致電繳費靈電話繳費熱線18031(英語)或18033(粵語)，並輸入港鐵 公司 – 物業管理之商戶編號「9800」及上述賬單繳款號碼便可繳交住宅單位每月之管理 費。業主亦可透過繳費靈網站www.ppshk.com繳交有關款項。 5.
轉數快
業主可使用各銀行的繳費流動應用程式拍下管理費繳費通知書上的二維條碼(QR Code)，即可進行繳費程序。
第三章 保險事宜
第三章 保險事宜 (1)
大廈保險
經理人已為屋苑業主購買大廈保險，經理人將為整個物業發展項目的原有建築結構 和建築材料安排保險，按揭銀行一般接納此類保險為有效火險。故此，業主可能無須另行 購買按揭協議所規定的火險，但最終安排將視乎個別按揭契約的條款規定為準。業主應向 個別銀行查詢有關安排或要求。 大廈保險提供全面保障，保障範圍包括：火災、爆炸、暴雨、颱風、喉管或水缸的 爆裂及溢漏、水災、水管爆裂及地震所造成之實際損失或損毀，均包括在此項保險內。 家居保險及改動不包括在內。 (2)
第三者責任保險
經理人亦已為業主購買有關保險。惟各業主須對其本身、其訪客或承辦商因疏忽而 引致他人、屋苑或公眾設施損失或損害的索償作出賠償。 (3)
家居保險
業主應注意單位內之家具、財物及室內裝修，如因任何原因造成之損壞，均不包括 在大廈保險範圍內，故建議各業主自行替有關項目購買家居保險。
第四章 通訊及聯絡
第四章 通訊及聯絡 (1)
告示板
有關屋苑的最新通告將張貼於大堂告示板上，較重要或緊急的通告則會派遞至受影 響業主/住戶之信箱內。 (2) 電子化的物業管理系統 業主/住戶可安坐家中透過我們特設的互聯網物業管理系統及手機應用程式，查閱屋 苑的最新資訊及服務，並享受電子化的優質物業管理服務。 (3) 建議及讚賞 歡迎各業主/住戶與大堂接待處或客戶服務處聯絡，就我們的服務提供寶貴意見。 (4)
緊急聯絡資料 如業主/住戶的緊急聯絡資料有所更改，請儘快與大堂接待處或客戶服務處聯絡。
第五章 住戶八達通咭
第五章 住戶八達通咭 為加強保安，屋苑已裝置有八達通出入管制系統，業主/住戶可登記八達通咭作為身 份識別以進入屋苑及會所。業主/住戶必須使用住戶八達通咭方可預留及享用會所設施。所 有業主/住戶及家傭須帶同其八達通咭到客戶服務處登記，以便使用八達通咭進出屋苑、停 車場及會所。 每戶可登記住戶八達通咭的數量上限是根據政府已批核之單位圖則的原裝房間數目 而發出，每個房間可申請2張住戶八達通咭，詳細房間資料可參閱轉讓契約。申請住戶八達 通咭的數量限額如下: a. b. c.
1房單位最多可申請2張 2房單位最多可申請4張 3房單位最多可申請6張
業主/住戶均不可轉讓住戶八達通咭，並必須於遷離本屋苑時通知大堂接待處或客戶 服務處將住戶八達通咭記錄取消。業主請參閱申請表格的細則。 業主切勿為物業代理及裝修承辦商申請住戶八達通咭，經理人保留取消非住戶行使 住戶八達通咭之權利。（請參閱第六章之訪客須知及工作證）
第六章 訪客須知及工作證
第六章 訪客須知及工作證 (1)
(2)
訪客須知 a.
凡進入屋苑之訪客，包括送貨、搬運、裝修工人及物業代理等，須向保安人員 出示附有相片之身份證明文件，以便登記及即時與業主/住戶核實訪客身份。
b.
根據個人資料(私隱)條例，保安人員可以記錄進入屋苑之訪客個人資料。
c.
如訪客由屋苑住戶陪同進入屋苑，保安人員可酌情只登記人數。
d.
訪客應允許保安人員登記其個人資料及到訪目的。如訪客拒絕出示附有相片之 身份證明文件進行登記及其身份未能即時與業主/住戶核實，基於保安理由，保安 人員可以拒絕讓訪客進入屋苑範圍。
e.
根據個人資料(私隱)條例，訪客資料只用作記錄及防止罪案之用途，有需要時 將交予法例授權的人士(如警務處)，而無須事先通知有關人士，該記錄將於合理時 間內刪除，如有任何查詢，可聯絡大堂接待處或客戶服務處。
物業代理/承辦商工作證 a.
業主須替其代理人如物業代理或裝修承辦商等申請工作證，以便代理人可以進 出屋苑。惟任何持工作證的代理人必須於大堂接待處或保安控制室登記，方可進入 有關大廈。
b.
所有屋苑工作證申請表可於大堂接待處索取。
c.
所有遺失、損毀及更換證件，客戶服務處有權收取重發證件的費用。
d.
申請物業代理及裝修承辦商工作證時，請先參閱申請表上的申請守則及使用條 款。
第七章 保安服務
第七章 保安服務 (1)
保安人員
屋苑設有二十四小時保安人員在不同的崗位當值，盡力保障業主/住戶及其財產之安 全，防止罪案或意外發生。 (2)
保安設施
屋苑公眾地方(包括升降機大堂及升降機)均已安裝閉路電視，以便監察屋苑環境狀 況。業主/住戶均須使用八達通咭進入屋苑大廈及會所。此外，屋苑範圍內已設定多個電子 保安巡邏點，以提供更有效之保安服務。 (3)
訪客登記
為提供安全舒適的居住環境，保安人員均可要求每位訪客登記其個人資料，請各業 主/住戶告知您的親友有關此保安措施。 (4)
屋苑出入管制
所有在屋苑範圍內為業主/住戶工作之人士 (包括物業代理、裝修承辦商或維修承辦 商等)，都必須到大堂接待處或保安控制室登記(包括已持有由屋苑發出之有效工作證)，凡 於屋苑工作的人士必須持有有效工作證方可進出大廈或屋苑範圍，持證人亦必須於屋苑範 圍內配戴此證件，以便保安人員進行登記及檢查。(請參閱第六章第二節之物業代理/承辦 商工作證) (5)
推廣服務/派發宣傳單張
任何人士或機構均不能於屋苑範圍內進行推廣服務及派發宣傳單張，除非有關活動 事先得到經理人批准，並於指定時間及地點進行。其他商業及政治宣傳活動亦一律不能在 屋苑範圍內進行。
(6)
防止罪案 我們希望各業主/住戶能注意一些生活上的細節，共同防止罪案的發生。 a. b. c. d. e. f. g. h. i. j. k. l.
(7)
離開單位或進睡時，請緊記關妥大門、工作平台門、露台門及窗戶。 妥善保存已登記之住戶八達通咭。 切勿將住戶八達通咭借給其他人使用。如有遺失，請立即通知大堂接待處。 切勿為物業代理及裝修承辦商申請住戶八達通咭。 緊記於裝修工程完成後更換門鎖。 未確認訪客的身份前，切勿隨意開啟大門。 於外遊前，切記暫停訂閱報紙及其他派送的物品之安排。 當遇見或聽見任何可疑人士或聲音，應立即通知大堂接待處。 當自稱為公共機構或政府人員到訪時，必須查驗清楚其證件。 晚上外出時，把屋內部份燈光亮著。 避免將過量貴重財物存放在家中。 切勿在門外留下「戶主外出」等字樣，以免竊匪乘虛而入。
防火演習 客戶服務處將定期舉行防火演習、講座及測試各項救火設備。
(8)
防火須知 a. b. c. d. e. f. g. h. i. j.
切勿使電掣負荷過量。 切勿在單位內存放任何危險或易燃物品。 火柴、打火機及其他危險性物品應放置在兒童不易接觸的地方。 於外出前，請關掉所有電器用品，例如暖爐及散熱器等。 切勿於走廊、樓梯及其他公眾地方燃點蠟燭或冥鏹。 應熟悉附近的逃生出口、樓梯以及其所通往的地方。 應熟悉火警警鐘掣和消防喉的位置。 經常保持樓梯間之防煙門關閉。 請勿放置雜物阻塞通道及樓梯。 請勿於單位門外走廊擺放地氈及雜物。
(9)
如遇火警應採取之措施 a. b. c. d. e. f. g. h.
保持鎮定，立即致電「999」 報警求助及通知大堂接待處或保安控制室。 打破走廊之消防警鐘玻璃及通知鄰居。 在安全情況下可用消防喉或滅火筒灌救，如火勢無法控制，則應及早離開火 警現場，到安全地方暫避。 在安全情況下，關閉氣體及電力總掣。 關閉所有門窗，另防煙門必須關閉，以免火勢及濃煙迅速蔓延。 如遇有濃煙，應盡量貼近地面行走，並以濕毛巾掩臉，有助呼吸。 切勿使用升降機，必須用樓梯逃生。 當電器設備失火時，應即時關掉電掣及使用二氧化碳（CO2）滅火筒撲救，切 勿以水撲救，以免觸電。
(10) 防風措施 當颱風吹襲時，請採取下列措施： a. b. c. d. e. f.
所有花盆及可以被風吹倒之物件應放回屋內。 關緊所有門窗。 穩固於露台及工作平台的大型物件。 確保露台及工作平台去水暢通，切勿阻礙去水位置。 颱風過後，應立即更換破裂之玻璃。 如需協助，可與大堂接待處聯絡。
(11) 緊急事故措施 業主/住戶如在單位或屋苑範圍內遇到任何緊急事故，應採取下列措施： a. b.
保持鎮定。 如有需要，可致電「999」 報警求助及與大堂接待處或客戶服務處聯絡。
(12) 失物處理 a. b. c. d.
所有在屋苑範圍內拾獲之物品，將存放於保安控制室，失主可攜同證明身份 之文件到該處認領失物。 客戶服務處如拾獲任何動物或雀鳥，於當日若無人認領，即轉交「愛護動物 協會」處理。 客戶服務處如拾獲任何食物或盆栽等物品，於當日若無人認領，該物品會被 棄置而不另作通知。 除上述第12(b)項及第12(c)項外，拾獲之物品逾三個月內無人認領，客戶服 務處將有權棄置或送交警署。
第八章 清潔服務
第八章 清潔服務 (1)
清潔人員
為提供一個清潔衛生的居住環境，清潔人員會穿著整潔的制服，每天為各業主/住戶 打理屋苑內的公眾地方以保持屋苑整潔。 (2)
家居垃圾 業主/住戶請勿把家居垃圾棄置在門外、走廊或後樓梯等位置，以保持環境清潔衛
生。 住戶須把家居垃圾包紮妥當後，放於樓層垃圾房的垃圾箱內或客戶服務處指定的大 型垃圾收集處。清潔人員每天會按時清理各樓層垃圾房內的垃圾。 (3)
大型垃圾/裝修廢料
第一手業主或其租戶必須自行將所有較大型之垃圾及裝修廢料棄置於客戶服務處指 定之大型垃圾收集處。 (4)
滅蟲工作 清潔人員均會定期在屋苑內公眾地方進行滅蟲工作，避免蚊蟲滋生，影響環境。
第九章 收樓事宜
住宅事宜 第九章 收樓事宜 (1) 水錶及電錶 為使您的單位於入伙時已有食水及電力供應，發展商已為各單位申請水錶及電錶。請 向有關部門辦理有關的轉名手續。 (2) 煤氣供應 業主/住戶如需使用煤氣時，請致電中華煤氣公司客戶服務熱線2880 6988申請服務。 (3) 電訊服務 每個單位已預留接駁線，業主/住戶可致電個別電訊公司申請服務。 (4) 電視接收 每個單位已裝設本港電視插座。 (5) 單位執修項目 如收樓時發現單位內有問題及不能正常操作的項目，請於訂明時間內通知發展商安排 承建商進行執修工程。 (6) 入伙安排事宜 a.
業主/住戶需預先三天前通知有關遷入時間，以便安排搬運專用升降機及貨車 停泊事宜。為避免影響其他住戶，業主/住戶請儘量於非繁忙時間內進行搬運 工作。
b.
業主/住戶應親自監督一切入伙事宜，確保搬運時不會損毀屋苑升降機、牆壁、 公眾地方及設施，業主/住戶並須安排將包裝物料及垃圾搬走或棄置於指 定 廢 物 收 集處，否則業主/住戶須支付有關費用及賠償一切損失。
第十章 業主/住戶守則
第十章 業主/住戶守則 (1)
單位用途
單位只限作私人住宅用途，業主/住戶不得利用單位作任何不合法、不道德、商業、 賭博、貯存危險品或其他用途。 (2)
飼養寵物
根據朗城滙「大廈公契」規定，業主/住戶不得在「發展項目」任何部份飼養或收容 任何狗(導盲犬除外)、貓、寵物、牲口、活家禽、雀鳥或其他動物，惟遵從香港不時生效 的任何適用現行法律及規例，以及遵照「大廈規則」及「裝修規則」，住宅單位可飼養家 畜或其他寵物，除非此等家畜或其他寵物遭「發展項目」任何部份最少兩(2)名業主/住戶 作出合理書面投訴則屬例外。有關投訴是否合理，由「經理人」全權酌情決定。 在任何情況下，狗隻均不可進入電梯或擬作公共用途的「該屋苑」部份，除非此等 狗隻： a. 手抱； b. 戴上狗帶及口罩； c. 已裝微芯片及接種疫苗； d. 已領有漁農自然護理署發出的有效許可證；及 e. 已向「經理人」登記註冊。 除「經理人」不時指定作狗隻使用的地方外，任何情況下狗隻(導盲犬除外)亦不准 進入「公用地方」(包括但不限於「會所」及草坪範圍)。 為保持屋苑之環境衛生及避免對他人造成滋擾，敬請業主/住戶飼養寵物時留意及遵 守以下事項： 1. 2.
請勿於屋苑內溜放寵物。 切勿將寵物安置於單位的工作平台或露台位置，以免意外發生及其發出之聲音影響 其他住戶。 3. 切勿讓寵物在屋苑之公眾地方內便溺。 4. 不可攜帶狗隻或寵物進入會所及草坪範圍。 5. 妥善管束寵物，切勿讓寵物騷擾或襲擊他人。 6. 必須時刻注意寵物的衛生及保持屋苑環境清潔。 7. 切勿將寵物排泄物棄置於大堂垃圾桶內。
(3)
走火通道
為保持走火通道暢通無阻，切勿在公眾地方、走廊、樓梯及升降機大堂放置雜物或 私人物品如貯物箱、垃圾桶、包裝紙箱、垃圾、家具、手推車、單車、鞋、鞋架、地氈、 雨傘、嬰兒車及其他物件。 (4) 廣告標誌/裝飾及閉路電視攝影機 任何物件均不可安裝或搭建於屋苑內任何部份及掛出窗戶、露台及工作平台外。 業主/住戶不可於大門、窗戶及外牆搭建、張貼或顯示招牌、任何標誌及廣告。 業主/住戶切勿將任何裝飾、掛飾或閉路電視攝影機安裝大門外及任何公眾地方。如 因任何修飾引致之損壞，費用將由業主/住戶繳付。但在獲得經理人同意情況下，業主/住 戶可於特別節慶如農曆新年及聖誕節放置裝飾物於大門。 (5)
宗教/信仰標記
業主/住戶不可在單位大門外或公眾地方放置宗教標記或神位等物品，並嚴禁燃點香 燭或燃燒祭品。 (6)
垃圾處理
業主/住戶不可引致或容許單位內的累積垃圾或廚餘產生任何異味或惡臭。所有家居 垃圾必須包紮妥當，並放置於樓層垃圾房的垃圾箱內。 大型物件如傢具、床墊、單車及電器均不得棄置於樓層垃圾房內。業主/住戶均有責 任自行處理及棄置於垃圾收集站內。 為響應環保，客戶服務處鼓勵業主/住戶把報紙、鋁罐、玻璃及塑膠廢物棄置於環保 收集箱內。
(7)
公眾地方及設施
為使大家能享有舒適的生活環境，謹請各業主/住戶通力合作，切勿隨意採摘植物， 隨處棄置垃圾或破壞公眾設施。如目睹任何人蓄意破壞公物，請通知大堂接待處或客戶服 務處。 除用作康樂用途外，業主/住戶不可使用公眾地方作為其他用途。 (8)
滋擾及噪音
任何業主/住戶不可製造、容許聲響或噪音產生(包括由製造聲響、廣播、接收或錄 音等儀器或設備產生的聲響)、震動或於單位內向屋苑內的其他業主、住戶、佔用人或訪客 造成滋擾。 為保持居住環境寧靜，住戶應避免於單位內及公眾地方發出噪音，及將聲量減至最 低(如麻雀耍樂、吹奏樂器及唱卡拉OK等) ，尤其於晚上、週末及公眾假期。 (9)
阻礙物
業主/住戶不可在大門、出入口、樓梯、單位樓層、露台、工作平台等位置，伸展、 增建、安裝或附加鐵窗、活門及鐵閘等，並時刻遵守消防處、屋宇署或其他執法部門的要 求。 (10) 保養及維修 業主/住戶有責任保養及維修單位內的物件，包括門、窗、門鉸、門鎖、喉管及去水 器具等部份。 (11) 晾曬衣物 業主/住戶除在指定位置外，不可於露台及工作平台晾曬衣物或作類似用途，而晾曬 衣架的高度不可高於現有單位圍欄高度，亦不可於露台及工作平台安裝、伸展或擺放晾曬 衣架。
(12) 結構物加建 業主/住戶切勿於露台或工作平台加建任何永久或臨時之結構物，或將露台或工作平 台圍封。 業主/住戶請勿於露台、窗戶、工作平台或大門安裝任何冷氣機、抽風設備、電視天 線、衛星碟型天線、花盆、曬衣架、信仰標記、大陽傘、窗台伸縮篷或外牆增建物等結構 物。 (13) 消防及保安系統 業主/住戶不可擅自作出任何改動以破壞、干擾或影響消防或保安系統正常運作。 (14) 康樂區及設施 如有人違反任何屋苑、會所守則及裝修規則，客戶服務處有權拒絕業主或有關人士 進入或使用公眾及康樂設施，包括會所。 (15) 業主的責任 業主須負責其單位租客或使用者的一切行為與失誤。
第十一章 公眾設施及公用服務
第十一章 公眾設施及公用服務 各單位均裝有入牆電線、氣體燃料供應喉管、電話線、公眾電視接收插掣及水管， 請各業主/住戶注意安全及使用守則。 (1)
電力供應
各單位已安裝總電掣箱、電燈及插蘇位，住戶切勿令電力負荷過重。業主/住戶如需 更換及維修電力設施，請聘用合資格技工。 (2)
供水設施
單位內之供水系統及潔具已安裝妥當，包括接駁洗衣機之來去水喉。如需修理供水 系統及潔具，請聘用合資格水喉匠。若單位因漏水而導致大廈的公眾地方或其他單位損 失，該單位之業主/住戶必須負責一切賠償。 (3)
電話及寬頻 單位內已裝有電話及寬頻插頭，業主/住戶可聯絡個別電訊公司申請服務。
(4)
公眾電視接收
單位內已裝有公眾電視接收插頭，業主/住戶如需增加或更改插頭位置，可與大堂接 待處聯絡。此外，業主/住戶不可增設任何戶外天線或接收器。 所有公眾電視天線系統均有保養合約(業主/住戶已更改原本位置除外)，住戶如發現 電視接收情況有異，請聯絡大堂接待處安排跟進。業主/住戶請避免自行或安排閣下聘請的 承辦商維修，合約保養商可能會因此而拒絕安排修理。 (5)
對講機
單位內已安裝對講機，大堂接待處會使用對講機聯絡業主/住戶，以確認訪客身份。 業主/住戶如需要更改位置或維修對講機，請與大堂接待處聯絡。如遇上緊急事故，請致電 大堂接待處或客戶服務處。
(6)
煤氣供應
單位已接駁煤氣喉，業主/住戶應於入伙前自行聯絡「中華煤氣有限公司」申請服 務。業主/住戶亦須定期安排煤氣公司檢查單位內裝置，以策安全。 若懷疑有氣體洩漏，應立即關上總掣，並打開窗戶讓空氣流通及即時通知大堂接待 處和煤氣公司派員檢查。
第十二章 室內裝修事宜
第十二章 室內裝修事宜 業主進行裝修工程時，須確保工程不影響大廈結構及設施，並須負責其單位因裝 修、維修、保養及改建而導致的損毀。 (1)
政府核准
任何於單位內進行之工程，業主須事前確定該項工程是否符合建築物條例及其他有 關政府部門之要求及規定。倘任何工程未獲得屋宇署或其他有關部門之書面核准而擅自動 工，可被要求將已更改部份恢復原本面貌，而涉及之費用，須由業主支付。 (2)
加建及改建 a.
樓宇結構及外牆 單位內任何加建及改建均需由業主向屋宇署或其他有關部門申請，並需確保有關加 建或改建項目沒有抵觸大廈公契條例，並需將有關批核書副本交予客戶服務處存檔 紀錄。 切勿於大廈外牆安裝電視天線、衛星碟形天線、支架、曬衣架、宗教物品、簷篷或 任何其他固定裝置。
b.
大門鐵閘及窗花 業主/住戶不可於單位大門外、入口、露台及工作平台或入口位置加建鐵閘或 圍欄。大門的設計及顏色亦不能更改。 所有窗花必須安裝在窗之內側，大廈窗框均為鋁合金製造，安裝窗花時，務必小 心。 為保持朗城滙屋苑的外觀，所有加裝之窗花，應選用客戶服務處的指定款式及顏 色。有關資料可於大堂接待處或客戶服務處索取。
c.
電力系統裝置 業主/住戶必須聘請合資格技工進行電力系統裝置。
d.
供水及渠務系統 業主/住戶若未得相關政府部門批准及未得到客戶服務處同意前，切勿更改或分支供 水及渠務系統。所有更改工程亦必須由合資格水喉匠進行。不適當之更改會擾亂水 壓及排水系統，並可引致嚴重後果，業主/住戶須負責因改動而引致之損失。
e.
煤氣供應裝置 業主/住戶若未得到註冊氣體工程承辦商及客戶服務處同意前，切勿改動煤氣供應系 統。所有更改工程必須由註冊氣體裝置技工進行。
f.
更改室內對講機及公眾天線插座位置 為避免原廠保養失效，所有室內對講機及公眾天線插座移位及修理，必須由供應商 指定的保養承辦商進行，而費用須由業主負責。如屋苑接收系統因業主/住戶之改動 而受影響或不能正常操作，有關業主必須承擔所有修理費用。
g.
大門燈飾及閉路電視 所有走廊及樓梯均已裝有足夠照明系統，為保持走廊之外觀整潔及一致，業主/住戶 切勿在單位門前加設任何燈飾。 業主/住戶切勿於單位大門及樓宇的公眾地方安裝閉路電視。
h.
冷氣機及抽風設備 所有分體冷氣機及抽風設備已安裝及擺放於每個單位的指定位置。業主/住戶切勿更 改冷氣機及抽風設備安裝的位置。如因更改或安裝冷氣機而引致公眾地方有任何損 毀，有關業主須負責修妥損壞部份。
(3)
開放式廚房住戶單位的保養
業主/住戶必需每年聘請由經理人核准的註冊消防裝置承辦商檢查及維修開放式廚房 住戶單位內的消防設備及裝置，而所需的款項需由業戶承擔。 業主/住戶應充分了解開放式廚房的下列消防安全規定。 a. 自動灑水系統 業主/住戶必需確保自動灑水系統正常運作及最少每年聘請由經理人核准的註冊消防 裝置承辦商檢查。 b. 煙霧警報器 業主/住戶必需確保煙務警報器正常運作及最少每年聘請由經理人核准的註冊消防裝 置承置承辦商檢查。 c. 防火牆（防火系數不少於-/30/30） 業主/住戶不可以拆除鄰近大門的防火牆（防火系數不少於-/30/30），而此防火牆 的闊度不得少於600mm。 (4)
室內裝修 a. 室內裝修工程只可在以下時間進行： 星期一至五 上午9時至下午6時 噪音工作只可在以下時間進行： 星期一至五 上午9時30分至下午5時30分
星期六、日及公眾假期不准進行任何裝修工作。（如需進行噪音工程，請於三個 工作天前通知大堂接待處。） b. 如需於外牆搭建棚架進行工程，請與大堂接待處或客戶服務處聯絡。 c. 如因工程而需暫停沖廁水供應，須於施工前不少於三個工作天以書面形式向客戶 服務處申請。
(5)
裝修申請程序
業主如需聘用裝修承辦商，請先辦理申請手續，領取由客戶服務處發出之室內裝修 工作證，並督促承辦商工人於施工前閱讀及遵守「室內裝修規則及指引」、安全指引手冊 及有關法例要求。此外，請提醒裝修工人於屋苑範圍內必須佩戴室內裝修工作證，以備查 閱。 申請詳情 a.
室內裝修工作證及保證金 當聘用裝修承辦商時，必須於施工前不少於三個工作天填交申請表，並到大堂接待 處或客戶服務處以劃線支票繳交港幣5,000元的裝修按金。裝修工程負責人可於施工 當日到客戶服務處領取室內裝修工作證。為確保住戶安全，未曾向客戶服務處辦理 申請手續之裝修承辦商，可被拒進入屋苑。
b.
裝修按金的發還
i.
裝修完工時，業主可到大堂接待處申請退還裝修按金，但必須交回所領的室 內裝修工作證，如有遺失，將需繳付有關費用。於發還裝修按金前，客戶服 務處會派員檢查有否牴觸下列條款，例如： 1. 有否棄置裝修廢料於公眾地方； 2. 有否損壞公眾設施。
ii.
若一切妥當，裝修按金將於6至8星期內發還。
iii. 若發現未能符合以上各點，業主須負責於指定限期內清理及維修。裝修按金 會暫被扣存，直至客戶服務處確認完全符合(b.i.)之條件後才發還。 iv.
業主如未能於限期內完成清理及維修，客戶服務處可不須預先通知業主，自 行聘請承辦商代為處理，費用將從裝修按金扣除。若裝修按金不足以抵償， 業主須另繳付不足之數額。
v.
業主須於收到通知後半年內取回裝修按金支票。
vi.
業主須確保所有裝修工程，不會違反大廈公契及觸犯香港建築物條例。
c.
注意事項 i.
裝修承辦商於施工期間，必須關上大門以減少噪音滋擾及避免影響公眾地方 的環境衛生。
ii.
預先與大堂接待處安排運送裝修材料的時間及路徑。
iii. 提醒裝修承辦商小心使用升降機及保持公眾地方清潔。 iv.
切勿於公眾地方如走廊、樓梯或垃圾房等堆放裝修材料及雜物。否則，業主/ 住戶須負責一切清理費用。
v.
切勿於上述公眾地方施工或擅自接駁公眾電力，所有工程必須於所屬單位內 進行。
vi.
切勿於公眾地方攪拌或遺溢任何化學物品，此等行為或會嚴重損壞公眾設 施，而有關業主/住戶亦須負責相關的維修費用。
vii. 切勿將泥水、沙石、裝修物料或其他物件倒進坐廁及任何去水位。 viii. 請於離開單位前關妥所有門窗及水龍頭。 ix.
業主或裝修承辦商進行裝修前，需依照客戶服務處指引，於單位門外走廊公 眾地方安裝保護物料，以防損毀公眾地方。
x.
客戶服務處及保安人員有權於施工期間進入單位內，視察工程是否符合守 則。
xi.
業主切勿將單位提供裝修承辦商作為「示範單位」或商業用途，客戶服務處 保留取消裝修工作證之權利。
xii. 業主或裝修承辦商為開放式廚房單位進行裝修前，需妥善保護單位內的消防 設備及裝置，以避免系統損壞或引致誤嗚。
(6)
裝修廢料處理
切勿將裝修廢料棄置於走廊、樓梯或垃圾房，以免對自身及鄰居構成危險。屋苑已 設有指定廢料收集處，請指示裝修承辦商將廢物搬運至此處。如發現有違例情況，客戶服 務處將不會預先通知業主而將有關裝修廢料移走，相關費用將會從裝修按金中扣除，不足 之數額將由業主/住戶全數承擔。
第十三章 業主委員會
第十三章 業主委員會 依據本屋苑「大廈公契」內列明，本屋苑（朗城滙）需成立業主委員會，其作用是 代表各業主與經理人商討屋苑管理事宜。
第十四章 停車場使用及出入守則
停車場事宜 第十四章 停車場使用及出入守則 (1)
停車場使用條款
為確保停車場秩序良好、道路暢通無阻及防止非法佔泊、阻塞及危害大眾安全，因 此訂立了 「停車場使用條款」供停車場使用者遵守。 a.
本停車場乃私家重地，所有未經授權之車輛及閒雜人等不得擅進。使用者於 本停車場內駕駛或停泊車輛時，必須遵照客戶服務處或保安人員之指示。
b.
使用者必須遵守停車場內之指示或道路標記及停泊其車輛時不得佔用超過一 個車位之範圍或停泊多於一輛車輛。
c.
停車場只供泊車之用，不得用作貨倉或其他用途，使用者更不得於車位內進 行加建或改建。
d.
使用者停泊時不得阻礙或滋擾其附近車輛及其他道路使用者，亦不得裝載及 攜帶任何具有危險或威脅之物品。
e.
使用者須將客戶服務處發出之有效泊車證張貼於車頭擋風玻璃之當眼處。泊 車證如經塗改、過期或翻印均屬無效。
f.
使用者若擁有超過一部車輛而欲交替停泊於同一車位時，必須預先填報此等 車輛之車牌號碼及附上車輛牌照副本，以便登記作日後識別。如有更改任何 資料，請於七天前通知客戶服務處，以便辦理及跟進。
g.
所有電動車車位的車主須遵守相關政府指引及條例及自行負責其充電器設備 的保養、維修及更換。該充電器的擁有權及使用權只屬於該業主。
h.
駕車者必須遵守道路交通條例374章。
i.
行車速度不得超過每小時8公里。
j.
切勿使用本屋苑道路作學習駕駛場地。
k.
切勿於車場或空地踏單車。
l.
切勿使用消防喉清洗車輛或使其鄰近車位受到水浸。
m.
所有貨車、重型車輛及高度超過2.4米之車輛均不得進入停車場。
n.
為保安理由，客戶服務處或保安人員有權要求駕駛人士於出入停車場時出示 附有相片的身份證明文件。
o.
停車場內嚴禁遊蕩，保安人員有權查詢其身份。
p.
除緊急情況及已獲得客戶服務處預先批准外，使用者不得於停車場內修理車 輛。
q.
使用者於停泊或使用停車場時，須自行負責本身及其車輛之安全。客戶服務 處、其職員及其所有代理人對在車場內所發生之任何損壞、傷亡及失竊，概不負 責。
r.
車位業主須每月繳付由經理人按大廈公契釐定的管理費用。
s.
客戶服務處有權隨時修訂或修改上述使用守則及條款而無須事先通知。
(2)
違例停泊車輛 凡進入本屋苑之車輛必須停泊於停車場內，凡未經許可而停泊於停車場以外地方之 車輛，將被扣鎖或拖走。 車主或駕駛人士請留意下列各點： a.
客戶服務處、其職員及其代理人有權扣留、鎖上或拖走違反香港道路交通條 例及其附例、及此等合約條款之車輛，而對在扣鎖或拖走車輛過程中所引致 的任何損壞概不負責。使用者或車主在領回車輛時，須先往保安控制室繳付 有關費用及泊車費，而該等費用已展示於停車場之入口。
b.
使用者必須停泊車輛於指定之車位內，客戶服務處有權對違例車輛採取任何 適當行動。
c.
任何人士惡意破壞扣鎖工具及未繳付有關費用而將車輛駛離現場，保安人員 將知會警方採取進一步行動。
d.
任何扣押車輛於一個月內無人認領，將交予警方處理。
e.
客戶服務處給予的任何時間或寬容，在任何情況下決不影響客戶服務處在 「停車場使用條款」中或其他方面執行的權利。
(3)
上落貨區使用守則 使用者必須遵守上落貨區的各項使用守則及條款。 a.
凡使用此上落貨區，客戶服務處或其代理人對車輛之任何損毀或車內物品之 遺失一概不負責。
b.
使用者須按照張貼於上落貨區入口的收費表，支付所須的泊車費。
c.
使用者的車輛如有故障，須安排立即拖走，並須按車輛停留時間繳付泊車 費。
d.
使用者及駕駛者必須遵守道路交通條例374章。
e.
任何車輛駕駛者必須出示有效送貨單予閘口保安人員查閱才可進入。
f.
使用者必須遵守客戶服務處職員或保安人員的指示及道路標記，車輛不得佔 用超過一個車位，亦不可阻塞出入口通道。
g.
如發現運載危險品，客戶服務處有權不准有關車輛進入屋苑範圍。使用者、 業主或住戶切勿擺放任何雜物或物品於公眾地方或走火通道。
h.
客戶服務處、其代理人及保安人員有權扣押、扣鎖或拖走違例之車輛而不需 預先通知有關之使用者。被扣鎖或拖走車輛之車主必須到保安控制室繳交有 關費用後，車輛方可放行。
i.
於任何情況下，車輛若因有任何損毀，全由車主或駕駛人士負責，客戶服務 處或其代理人一概不負責。
j.
客戶服務處或其代理人有權禁止任何車輛或人士進入上落貨區。
k.
客戶服務處或其代理人有權隨時修訂或修改上述守則，而不作另行通知。
第十五章 朗城滙會所
會所事宜 第十五章 朗城滙會所 (1)
簡介
屋苑會所提供予業主/住戶及其賓客使用，為確保運作暢順及管理妥善，使用會所 設施之人士必須遵守會所規章及使用守則。客戶服務處有權隨時修訂或修改規章及使用守 則。 業主/住戶於進入會所時必須出示住戶八達通咭，賓客須由持有住戶八達通咭之業 主/住戶陪同方可進入。經理人及其代理人有權向使用會所設施的人士收費。 (2) 開放時間 會所開放時間為每日上午7時30分至晚上10時30分，開放時間會因應運作而更改， 經理人及其代理人有權於發出通告後而更改時間。如因維修或天氣以致影響各類設施之使 用，客戶服務處可暫停開放此等設施。
(3)
會所設施
• • • • • • •
健身室 瑜伽/舞蹈室 音樂室 兒童遊戲區 (室內及室外) 活動室 室外游泳池 室外兒童池
屋苑會所/附屬康樂設施於入伙時未必能即時啟用。客戶服務處保留變更屋苑會所內 的設施的位置、開放形式及修改設施用途的權利，恕不另行通知。
(4) 設施收費 詳情請向會所接待處查詢。
(5)
一般守則 a.
開放時間為每日上午7時30分至晚上10時30分。
b.
會所只供持有朗城滙住戶八達通咭之業主/住戶使用，賓客須在持有有效住戶 八達通咭之業主/住戶陪同方可進入及使用會所設施。
c.
未滿12歲之兒童，必須在18歲或以上之成人陪同下，方可使用會所設施。成 人必須照顧及負責所攜帶兒童之安全。
d.
每名持有住戶八達通咭之業主/住戶最多可帶同兩名賓客使用會所設施(活動 室除外)。
e.
所有進入及使用會所人士須穿著整齊衣裝。
f.
請勿攜帶寵物進入會所範圍。
g.
請保持會所整潔及安靜。
h.
請勿在會所範圍內吸煙、賭博及飲食(指定地方除外)。
i.
請勿在會所範圍內踏單車、滾軸溜冰、踏滑板或進行任何影響或危害其他人 士之運動。
j.
請將手提電話調校至靜音狀態。
k.
請勿損毀或擅自移動設施，業主/住戶或其賓客須賠償一切損失。
l.
所有人士必須自行負責個人之安全，任何人士在使用會所設施時發生意外或 傷亡，無論是否因會所職員或其他人士之疏忽所致，經理人及其代理人概不 負責。
m.
除獲經理人及其代理人批准外，請勿進行拍攝、錄影及錄音。
n.
請勿於會所範圍內進行未獲經理人及其代理人批准之募捐活動。
o.
請勿於會所範圍張貼任何商品廣告或作商業陳列。
p.
各項設施收費，請參閱會所接待處之收費表，業主/住戶必須以支票或八達通 繳付各項場地費用。
q.
經理人及其代理人有權隨時暫停開放任何設施，以便進行清潔、保養、維修、 比賽、訓練班及其他活動等用途。
r.
業主/住戶或賓客所攜帶之物品，無論是存放於公眾地方或儲物櫃內，如被竊 或損毀，經理人及其代理人概不負責。
s.
所有於會所內拾獲之物品將存放於保安控制室，失主可向會所接待處查詢。 如拾獲任何食物或盆栽等物品，於當日無人認領，即遭棄置。
t.
拾獲之物品如逾三個月無人認領，客戶服務處會按既定的程序處理該等物品。
u.
經理人及其代理人有權保留或拒絕任何人士進入會所範圍及停止其使用屋苑 所有康樂設施。
v.
如因天氣以致影響各類設施之使用，會所可暫時停止開放此等設施。
w.
除獲經理人及其代理人認可及委任之教練外，任何人士均不得在會所範圍內 提供任何私人教授或訓練課程。如被發現違規，會所有權即時取消有關場地 預訂而不獲退款安排，並著令有關人士離開會所範圍。
x.
業主/住戶及賓客須遵照會所守則及各項設施之使用守則，詳情請參閱各項設 施之使用守則或向會所職員查詢。
y.
客戶服務處保留隨時更改以上之會所守則之權利，而無須事前通知。
第十六章 家居電器維修承辦商聯絡電話
附頁 第十六章 家居電器維修承辦商聯絡電話 電器 分體式冷氣機 抽氣扇 電熱水爐 煤氣煮食爐 電磁爐 抽油煙機 雪櫃 洗衣乾衣機 蒸爐 微波燒烤爐 煤氣熱水爐
品牌 東芝 KDK/樂聲牌 斯寶亞創 Mia Cucina Mia Cucina Siemens Siemens Siemens Siemens Siemens TGC
服務熱線 2707 0688 2406 5666 3563 6960 2880 6988 2880 6988 2565 6151 2565 6151 2565 6151 2565 6151 2565 6151 2880 6988
第十七章 公用事業機構及政府部門 聯絡電話及網址
第十七章 公用事業機構及政府部門聯絡電話及網址 (1)
電力供應 機構名稱 中華電力
查詢電話 2678 2678
緊急服務熱線 2728 8333
鄰近中華電力有限公司客戶服務中心 新界元朗豐年路13-17號地下「智能體驗館」
(2)
辦公時間 星期一至星期五 上午9時至下午6時 星期六 (公眾假期除外) 上午9時至下午1時
食水供應 機構名稱 水務署
查詢電話 2824 5000
鄰近水務署客戶服務中心 新界屯門屯喜路1 號屯門政府合署7樓
(3)
網址 www.clp.com.hk
網址 www.wsd.gov.hk
辦公時間 星期一至星期五 上午8時30分至晚上6時30分
煤氣供應 機構名稱 香港中華煤氣有限公司
查詢電話 2880 6988 (一般查詢) 2880 6999 (緊急事故)
網址 www.towngas.com
鄰近煤氣公司客戶服務中心 新界元朗青山公路31號 元善大廈地下A舖
客戶服務熱線 2474 6372
辦公時間 星期一至星期六 上午10時至晚上8時 星期日及公眾假期 (農曆新年假期除外) 上午11時至晚上8時
(4) 政府部門 機構名稱 1823政府熱線 緊急事故 香港政府一站通 香港天文台 天氣查詢 康樂及文化事務署 元朗區康樂事務辦事處 香港郵政 差餉物業估價署 警察熱線 新界區防火辦事處 民政事務總署 食物環境衛生署 環境保護署 入境事務署 政府新聞處 教育局 香港旅遊發展局
查詢電話 1823 999 183 5500 2926 8200 187 8200 2478 4342 2921 2152 2527 2302 2835 2868 2838 2824 2842 2891 2807
2222 2152 7177 5373 2500 0000 3111 6111 8777 0088 6543
網址 www.1823.gov.hk www.gov.hk www.hko.gov.hk www.lcsd.gov.hk www.hongkongpost.com www.rvd.gov.hk www.police.gov.hk www.hkfsd.gov.hk www.had.gov.hk www.fehd.gov.hk www.epd.gov.hk www.immd.gov.hk www.isd.gov.hk www.edb.gov.hk www.discoverhongkong.com
(5) 區內資訊 郵局 地 點 錦繡花園郵政局
地 址 新界元朗錦綉花園市中心 D座地下3號
錦田郵政局
新界錦田錦田大馬路
新田郵政局
新界青山公路新田段1A號
元朗郵政局
新界元朗炮仗坊8號地下鋪B
辦 公 時 間 星期一至星期五 上午9時30分至下午4時30分 星期六 上午9時30分至下午1時 星期一至星期五 上午9時至下午5時 星期六 上午9時至下午1時
警署/救護站/消防局/民政事務處 地點 元朗分區警署 元朗救護站 元朗消防局 元朗民政事務處
地址 新界元朗青山公路 (元朗段)246號 新界元朗鳳琴街2號 新界元朗鳳琴街2號
電話 3661 1680
新界元朗青山公路 (元朗段)269號 元朗民政事務處大廈
2474 0324
2474 6845 2474 6732
區內康樂設施 地點 鳳琴街體育館 朗屏體育館 元朗公共圖書館 元朗游泳池 元朗公園
地址 新界元朗鳳攸北街20號 新界元朗朗屏邨朗屏商場2樓202號 新界元朗馬田路52號 元朗文化康樂大樓地下及一樓 新界元朗體育路10號 新界元朗公園北路
電話 2475 2334 2475 2404 2479 2511 2475 0184 / 2449 3506 2473 4959 / 2473 6511
地址 新界元朗朗屏路1號 新界元朗元龍街9號 新界元朗朗日路8-9號 新界元朗青山公路249-251號 新界元朗壽富街60號 新界元朗青山公路123號 新界元朗市中心大棠路23號 新界元朗教育路1號 新界元朗西菁街23號
電話 2122 9000 2651 1861 2476 9920 2474 3828 2604 2192 2473 6635 2908 8991 2475 4745 2908 8870
區內主要商場 地點 朗屏商場 形點I 形點II 元朗廣場 好順福購物中心 開心廣場 合益廣場 元朗千色匯 富達廣場
(6)
電訊、寬頻服務及收費電視
電訊服務 機構名稱 電訊盈科 和記環球電訊 香港寬頻 有線寬頻
電話 1000 1223 128 100 1832 832
網址 www.pccw.com www.hgc.com.hk www.hkbn.net www.i-cable.com
電話 1000 1223 128 100 1832 832
網址 www.netvigator.com www.hgc.com.hk www.hkbn.net www.i-cable.com
客戶服務熱線 2399 9666 1833 888 128 100 1832 832
網址 www.mytvsuper.com nowtv.now.com www.hkbn.net www.cabletv.com.hk
寬頻服務 機構名稱 網上行 和記環球電訊 香港寬頻 有線寬頻
收費電視服務 機構名稱 無線電視 Now 寬頻電視 香港寬頻 有線電視
(7)
交通 類別 巴士
機構名稱 九龍巴士(一九三三)有限公司 城巴有限公司 新世界第一巴士服務有限公司 渡輪 新世界第一渡輪服務有限公司 港九利萊無線電召車中心 的士電召台 有限公司 九龍的士車主聯會有限公司 (九龍及 新界電召的士聯會 新界區) 環保的士車主聯會有限公司 鑽的(香港)有限公司 鐵路 香港鐵路有限公司 朗屏西鐵站 航班資訊 香港國際機場
查詢電話 2745 4466 2873 0818 2136 8888 2131 8181 2729 1199
網址 www.kmb.hk www.nwstbus.com.hk www.nwstbus.com.hk www.nwff.com.hk
2760 2657 2383 2760 2881 2257 2181
www.kowloontaxi.com
0411 2267 0168 8771 8888 2801 8888
www.diamondcab.com.hk www.mtr.com.hk www.hkairport.com
第十八章 鄰近交通網絡
第十八章 鄰近交通網絡 (1) 巴士路線 路線號碼 268B 268C A36 68A 76K K66 K68 K73 K74
(2)
路線 朗屏站總站<->紅磡巴士總站 朗屏站總站<->觀塘碼頭 朗屏站<->機場（地面運輸中心）巴士總站 朗屏邨總站<->青衣站 朗屏邨總站<->清河邨總站 朗屏<->大棠黃泥墩村 元朗工業邨<->元朗公園（循環綫） 天恆<->元朗西 天瑞<->凹頭（循環綫）
專線小巴 路線號碼 73 74 74A 77 77A 77B 79S
路線 朗屏站(媽橫路)<->崇山新村 元朗(福康街)<->盛屋村 元朗(福康街)<->東頭圍 天水圍市中心<->落馬洲 俊宏軒<->博愛醫院 天水圍市中心<->博愛醫院 俊宏軒<->落馬洲管制站
(3)
香港鐵路-朗屏站
資料來源：香港鐵路有限公司 朗屏站服務時間：05:44 – 01:01 朗屏首班車及尾班車開行時間： 往紅磡
首班車 05:54
尾班車 00:24
往屯門
06:09
00:51
*備註：以上資料只作參考用途，如有任何更改，以有關機構公布為準。
轉售單位時，請將此手冊轉交予新業主。 本手冊僅供參考之用，一切以大廈公契作準。 本手冊為朗城滙客戶服務處編印。 更新於二零二零年七月
Welcome To Your Home At SOL CITY A message from our Customer Service Centre
Firstly, we would like to extend a warm welcome to you and your family. We aim at providing a range of professional property management services to enhance your quality of life. SOL CITY is managed by the MTR Corporation Limited. With the aims of providing friendly and sophisticated services to you, quality driven and service-oriented management will be adopted. We shall strive in our efforts to ensure the highest level of comfort and peace of mind for you. This Resident Handbook has been prepared to enhance your understanding of the living environment, our management services and the provisions in the Deed of Mutual Covenant. By reading this Resident Handbook, you are able to learn more about the estate information and our value added services. We shall from time to time update this handbook by delivering the most updated sections to you. The Resident Handbook includes the house rules which are intended to protect the Owners as well as keeping residents secure and safe in a healthy and pleasant environment. The house rules may be added, amended or obliterated by the Manager of SOL CITY at any time. Any changes will be disclosed to you in writing.
We wish you happiness in your new home at SOL CITY. SOL CITY Customer Service Centre
Contents Property Management Services Chapter 1 The Manager & Management Team (1) The Manager (2) The Management Staff (3) Tower Service Counter (4) Customer Service Centre Address, Telephone Numbers and Office Hours Chapter 2 Management Charges (1) Management Fee Deposit (2) Special Fund (3) Debris Removal Expense (4) Monthly Management Fee Chapter 3 Insurance (1) Property All Risk Insurance (2) Public Liability Insurance (3) Home Content Insurance Chapter 4 Communication & Connection Channels (1) Notice Board (2) Electronic Property Management System (3) Suggestions and Appreciation (4) Emergency Contact Information Chapter 5 Resident Octopus Card Chapter 6 Visitor Information & Permits (1) Visitor Information (2) Property Agents / Contractors Permits
Chapter 7 Security Services (1) Security Personnel (2) Security System (3) Visitor Registration (4) Access Control (5) Service Promotion / Leaflet Distribution (6) Crime Prevention (7) Fire Drill (8) Fire Prevention / Precaution (9) In Case of Fire (10) Typhoon Protection (11) In Case of Emergency (12) Lost and Found Chapter 8 Cleaning Services (1) Cleaning Personnel (2) Household Refuse (3) Bulky Refuse or Decoration Debris (4) Pest Control
RESIDENTIAL INFORMATION Chapter 9 Takeover Guidelines (1) Electricity and Water Meters (2) Gas Supply (3) Telecommunication (4) TV Reception (5) Defects in Residential Units (6) Move-in Arrangement
Chapter 10 Obligations of Owners / Residents (1) Residential Units (2) Pet Keeping (3) Fire Escape (4) Advertising / Decorative Items and CCTV Camera (5) Religious Shrines (6) Garbage (7) Common Areas and Facilities (8) Noise Nuisance (9) Obstruction (10) Repair & Maintenance (11) Clothes Drying and Hanging (12) Additions of Structures and Fixtures (13) Fire Control and Security System (14) Recreational Areas and Facilities (15) Owners’ Responsibilities Chapter 11 Common Facilities & Public Utilities (1) Electricity Supply (2) Water Supply (3) Telephone and Broadband (4) Communal Antenna System (5) Doorphone (6) Gas Supply Chapter 12 Internal Fit-out Matters (1) Government Approval (2) Additions and Alterations (3) Maintenance Inside Resident Unit with Open Kitchen Layout (4) Fit-out of Residential Units (5) Fit-out Application Procedure (6) Fit-out Debris Removal
Chapter 13 Owners Committee
CAR PARK INFORMATION Chapter 14 Car Park & Vehicular Access (1) Conditions for the Use of Car Park (2) Unauthorized Parking (3) Regulations for Use of Loading and Unloading Area
CLUBHOUSE INFORMATION Chapter 15 SOL CITY Clubhouse (1) General Information (2) Opening Hours (3) Clubhouse Facilities (4) Clubhouse Facilities Price List (5) General Rules and Regulations
APPENDICES Chapter 16 Electrical Appliances Maintenance Hotlines Chapter 17 Telephone Numbers and Websites of Public Utilities and Government Departments (1) Electricity Supply (2) Water Supply (3) Gas Supply (4) Government Departments (5) District Useful Information (6) Telecommunication, Broadband and Pay TV (7) Transportation
Chapter 18 Nearby Transportation Networks (1) Bus Routes (2) Minibus (3) MTR-Long Ping Station
CHAPTER 1 THE MANAGER & MANAGEMENT TEAM
Property Management Services CHAPTER 1 The Manager & Management Team (1)
The Manager
SOL CITY is managed by MTR Corporation Limited. We are committed to providing a high-quality living environment at SOL CITY. Each Owner / Resident is entitled to full exclusive right to hold and occupy his / her unit and to use the common facilities of the estate. MTR Corporation Limited as the Manager of the estate shall provide clubhouse, security, cleaning and maintenance services including services for the main structure of the buildings, common areas and facilities in accordance with the rules stipulated in the Deed of Mutual Covenant (DMC). The Manager has the full exclusive right to represent all Owners / Residents in dealing with the Government and public utility companies etc. and on general matters in connection with the estate. The Manager retains the right to appoint solicitors, professional consultants or contractors on behalf of Owners / Residents. In order to provide efficient management services, the Manager may set or amend house rules according to the circumstances. Owners / Residents are advised to read and comply with these house rules so as to maintain a pleasant neighbourhood and living environment. (2)
The Management Staff
In order to provide a high standard of management services, professional and well-trained staff are deployed to deliver professional and premium services to our Owners / Residents. Experienced contractors are appointed to serve in the estate to maintain the high standard of living environment. We earnestly request the Owners / Residents to refrain from appointing our staff or contractors for private business as they are not permitted to receive any instructions other than from the Manager. Our staff and contractors are forbidden to ask for tips or any advantages from Owners / Residents. (3)
Tower Service Counter
We not only provide premium services but other estate services as well. The service information is available at Tower Service Counter.
(4)
Customer Service Centre Address, Telephone Numbers and Office Hours
SOL CITY Customer Service Centre Address: 2/F, SOL CITY, No. 1 Ma Wang Road, Yuen Long, New Territories, Hong Kong Office Hours: Monday to Saturday 8:30 a.m. to 6:00 p.m. Sunday and Public Holidays Closed Telephone No.: 2120 0100 Fax No.: 2120 0110 Other Service Hotlines Tower 1 Service Counter: Tower 2 Service Counter: Tower 3 Service Counter: Tower 5 Service Counter: Security Control Room (24-hour):
2120 0101 2120 0102 2120 0103 2120 0105 2120 0120
Clubhouse: 2120 0430
CHAPTER 2 MANAGEMENT CHARGES
CHAPTER 2 MANAGEMENT CHARGES (1)
Management Fee Deposit
The Management Fee Deposit, which is equivalent to three (3) months of management fees, shall be deposited in an interest-bearing account of a licensed bank. It shall be transferred from the account of the previous Owner to that of the new Owner after the re-assignment of property. Therefore, the vendor shall recover the deposit from the purchaser accordingly. Such deposit shall be transferable but non-refundable. (2)
Special Fund
Upon the execution of first assignment of premises, each Owner shall deposit a sum equivalent to two (2) months of management fees as an initial contribution towards the Special Fund. Such fund shall not be transferable or refundable. (3)
Debris Removal Expense
All Owners are obliged to pay the charge for removal of debris upon the first assignment of premises, which is equivalent to one (1) month of management fee. Such expense shall not be transferable and refundable. (4)
Monthly Management Fee
All Owners of SOL CITY are responsible for contributing towards management expenses of the estate. The amount payable is in proportion to the Management Units (as stipulated in the Deed Mutual Covenant). The calculation of monthly management fee is based on the annual budget covering expenses such as staff cost, payment to security and other related contractors, electricity and water consumption for common areas, cost of repairing and maintaining common areas, lifts and other communal building services, cost of slope inspection, cleaning of public areas and removal of domestic refuses, pest control, cost of landscape maintaining, management accountancy, legal and other professional consultancy fees, insurance cover against the fabric of the buildings and third parties insurance, etc. The management fee is due on the first day of each month and the management fee demand note will be mailed to the Owner’s registered local correspondence address. Interest will be incurred on outstanding arrears in accordance with the terms of the Deed of Mutual Covenant.
Methods of Payment 1.
Autopay
Owners are advised to set up direct debit authorization with their designated banks. “Autopay” form is available at Customer Service Centre. Please be reminded that the application may take one (1) to two (2) month(s) for bank processing. After the autopay has been set up, “PAY BY AUTOPAY” will be shown on the demand note. 2.
Direct Deposit
Owners with demand note can make the payment to the bank designated by the Manager. For details, please contact Tower Service Counter or Customer Service Centre during office hours. 3.
Cheque Collection
Owners may drop a crossed cheque at Tower Service Counter or Customer Service Centre during office hours, made payable to “MTR Corporation Limited” with the demand note attached. Please have your property account code written on the back of your cheque. Cash will not be accepted under any circumstance. 4.
Phone Payment Service (PPS)
Each residential unit will be given a “Bill Payment Number (PPS)” printed on the upper right corner of the demand note. Owners may call 18031 (English) or 10833 (Chinese), enter MTR Corporation – Property Management’s merchant code “9800” and the above mentioned “Bill Payment Number” to settle the monthly management fee. Owners can also pay through PPS’s website (www.ppshk.com). 5.
Faster Payment System (FPS)
Owners may settle the payment through using your own Bank’s mobile app to scan the QR code printed on the Demand Note.
CHAPTER 3 INSURANCE
CHAPTER 3 INSURANCE (1)
Property All Risk Insurance
Property all risk insurance is arranged by the Manager on behalf of Owners of SOL CITY. The Manager shall arrange a master insurance for the original building fabric, fittings and finishes of the Development. This kind of insurance is generally accepted by mortgagees as valid fire insurance. The individual Owner or mortgagor may thereby be exempted from being requested to buy separate fire insurance to the individual mortgage agreement but such arrangement shall be subject to the terms and conditions as specified in the mortgage deed on an individual basis. Owners should check with their individual banks or mortgagees for respective arrangements or requirements. Property All Risk Insurance indemnifies against all risks of physical loss or damage from causes including fire, explosion, storm, typhoon and flood, bursting and over-flowing of water tanks and pipes, earthquake and malicious damage. Home content insurance and alterations are excluded. (2)
Public Liability Insurance
The above insurance for the whole estate has already taken effect. However, Owners are to be held liable for claims and demands whatsoever arising out of or in respect of any losses or damage to any persons, estate or public facilities caused by the result of the act or negligence of themselves and their visitors or contractors. (3)
Home Content Insurance
The internal fittings, goods and chattels (including furniture and personal effects of individual units) and any alterations or improvements effected by individual Owners of the estate and any defects or faults arising inside the Owners’ unit are not covered by our insurance policy. Owners are therefore strongly advised to arrange their own insurance in respect of these items.
CHAPTER 4 C O M M U N I C AT I O N & C O N N E C T I O N C H A N N E L S
CHAPTER 4 COMMUNICATION & CONNECTION CHANNELS (1)
Notice Board
All estate notices will be posted on notice board at the Tower Lobby. Please be reminded that only important or emergency notices will be dispatched to the Owner’s / Resident’s mailbox. (2)
Electronic Property Management System
Owners / Residents can easily access the latest information and enjoy the convenient electronic property management services at home via internet and mobile App. (3)
Suggestions and Appreciation
All valuable suggestions concerning our management services are welcome. Owners / Residents can contact Tower Service Counter or Customer Service Centre. (4)
Emergency Contact Information Owners / Residents are advised to update Tower Service Counter or Customer Service
Centre for any changes in emergency contact.
CHAPTER 5 RESIDENT OC TOPUS CARD
CHAPTER 5 RESIDENT OCTOPUS CARD SOL CITY is facilitated with Octopus Access System. Owners / Residents can register their Octopus Cards as SOL CITY Resident Octopus Card for access. Resident Octopus Card is also used for booking and enjoyment of clubhouse facilities. All Owners / Residents including domestic helpers are advised to bring along their Octopus Cards to Customer Service Centre for registration the access right to the estate, car park and clubhouse. Quotas of Resident Octopus Cards for each residential unit are based on the number of bedrooms according to the approved General Building Plans. Each bedroom is entitled to 2 Resident Octopus Cards. For details, please refer to the assignment plan. Quotas of Resident Octopus Cards are shown as follows: a. b. c.
2 nos. for 1-bedroom unit 4 nos. for 2-bedroom unit 6 nos. for 3-bedroom unit
Resident Octopus Cards are not transferable and the access right must be cancelled upon move-out from SOL CITY by informing Tower Service Counter or Customer Service Centre. Please refer to the detailed rules and regulations for the application and usage of Resident Octopus Card as stated in the application form. Owners should not apply for any Resident Octopus Cards for their estate agents and fit-out workers etc. The Manager reserves the right to cancel those cards held by non-residents. (Please refer to Chapter 6 for Visitor Information & Permits).
CHAPTER 6 V I S I T O R I N F O R M AT I O N & P E R M I T S
CHAPTER 6 VISITOR INFORMATION & PERMITS (1)
Visitor Information
a.
All visitors to the estate including delivery, movers, fit-out workers and property agents should present valid identification document with photo to security personnel who will record and verify the data with the Owners / Residents.
b.
Under the provision of the Personal Data (Privacy) Ordinance, security personnel may record the personal data of visitors entering the estate.
c.
Security personnel may only record the number of visitors when visitors are accompanied by Owners / Residents.
d.
Visitors should allow security personnel to record their personal data and purpose of visit. If the visitor refuses to provide information for registration and his / her identity cannot be verified with the Owners / Residents, security personnel may refuse the visitor to enter the estate.
e.
Under the provision of the Personal Data (Privacy) Ordinance, the above
information will only be used for record purpose and prevention of crime. The information may be transferred to statutory authorized personnel (e.g. Police) for further investigation without prior notice to the subject. The data will be deleted within a reasonable time. For any enquiries, please contact Tower Service Counter or Customer Service Centre.
(2)
Property Agents / Contractors Permits
a. Owners should apply for Property Agents / Contractors Permit for his / her agents such as property agents and fit-out contractors. All authorized agents should register at Tower Service Counter or Security Control Room before entering the relevant towers. b. c.
All application forms are available at Tower Service Counter. Customer Service Centre may charge a fee for reissuance of any damage, loss or replacement of permits.
d.
Please refer to the detailed rules and regulations on the application form.
CHAPTER 7 SECURITY SERVICES
CHAPTER 7 SECURITY SERVICES (1)
Security Personnel
There are security personnel on duty at different locations to maintain a high standard of security over a 24-hour period. (2)
Security System
A closed circuit surveillance system is set for monitoring certain common areas (including lift lobbies and lifts) of the estate. Octopus Access System has been installed at the main entrance of the estate, each tower and clubhouse. An Electronic Patrol System is also adopted for enhancing the security services. (3)
Visitor Registration
In order to provide a safe and secure environment for all residents, the security personnel have been instructed to check the identities of all visitors who enter the estate. We would appreciate if Owners / Residents can advise their guests of these security measures. (4)
Access Control
All property agents / contractors of the Owners / Residents (including property agents, interior fit-out contractors and maintenance service providers etc.) are requested to register at the Tower Service Counter or Security Control Room before entering or carrying out any works within the estate (including those who have working permits applied and issued by Customer Service Centre in advance). All workers should wear the permits at all times while working in the estate and are subject to the checking by the security personnel. (Please refer to chapter 6 (2) for Property Agents / Contractors Permits) (5)
Service Promotion / Leaflet Distribution
Promotion of services and distribution of promotional leaflets are not allowed unless with prior permission from the Manager. Any other kinds of commercial or political promotion are prohibited within the estate.
(6)
Crime Prevention Owners / Residents are requested to stay alert and maintain caution to prevent crime:
a. Keep doors (including main entrances, utility platforms and balconies) and windows closed properly and securely before leaving the premises or going to bed. b. Keep Resident Octopus Cards safely and properly. c. Do not lend your Resident Octopus Cards to others. Report to Tower Service Counter immediately the loss of Resident Octopus Card. d. Do not apply for Resident Octopus Cards for property agents and fit-out workers. e. Replace door locks after completion of internal fit-out works. f. Do not open the main entrance door before clarifying visitor’s identity. g. Suspend all newspapers and other deliveries before travel. h. Notify Tower Service Counter immediately of any strangers or suspicious noise. i. Request identification card from persons claiming to be the employees of Public Utilities and Government Departments. j. Leave a light on inside the unit before going out at night. k. Avoid keeping valuables at home. l. Never leave a note on your door mentioning you are out. (7)
Fire Drill Fire drills, seminars and testing of fire equipment will be carried out regularly.
(8)
Fire Prevention / Precaution
a. Do not overload electrical power points. b. Do not keep any dangerous or inflammable goods in unit. c. Do not allow children to play with matches or lighters which should be kept out of reach. d. Do not leave working electrical equipment such as heaters and radiators etc. unattended.
e. Do not burn joss sticks and papers in the lift lobbies, staircases and other common areas. f. Be familiar with nearby exits, staircases and escape routes. g. Be familiar with the locations of fire alarm switches and hose reels. h. Keep all lobby smoke doors closed at all times. i. Keep all passageways and staircases free from obstruction at all times. j. Do not place floor mat or any stuff at the corridors. (9)
In Case of Fire
a. Keep calm, dial “999” and inform Tower Service Counter or Security Control Room. b. Break the glass of the fire alarm located at the lift lobby and notify your neighbours. c. Under safe situation, try using hose reel or fire extinguisher to put out the fire. Escape if the fire is out of control. d. Switch off gas and electricity main supply under safe circumstance. e. Close all doors and windows. Check if the smoke lobby doors are closed in order to stop the fire and smoke from spreading. f. In case of excessive smoke, keep close to the floor, cover your face with a wet towel and leave the scene. g. Only use staircases for evacuation – DO NOT USE THE LIFTS. h. In case of electrical fire, turn off the electricity supply and do not use water but carbon dioxide (CO2) to put out the fire. (10)
Typhoon Protection In case of typhoon, please take the following precautions:
a. All flower pots or articles that can be blown away should be brought inside the unit. b. Ensure all windows and doors are securely closed. c. Fasten giant articles or furniture on balconies and utility platforms. d. Keep opening of floor drainages at balconies and utility platforms free from obstacles in order to facilitate the smooth rain water drainage. e. After typhoon, replace all broken or cracked glass panes as soon as possible.
f. (11)
Please contact Tower Service Counter if assistance is needed.
In Case of Emergency Owners / Residents can follow the procedures below for emergency within units:
a. b. (12)
Keep calm. If necessary, dial “999” and report clearly the details to the Police and inform Tower Service Counter or Customer Service Centre.
Lost and Found
a. b. c. d.
Any valuables found within the estate will be kept by Security Control Room and can be claimed by the Owner / Resident with proper evidence of identity. All found animals or birds that remain unclaimed within the same day will be sent to the Society for the Prevention of Cruelty to Animals (HK). All found food or plants that remain unclaimed within the dame day will be disposed of without any notice. Apart from item 12(b) and 12(c), all found articles that remain unclaimed for a period of three (3) months will be disposed of or handed to the Police.
CHAPTER 8 CLEANING SERVICES
CHAPTER 8 CLEANING SERVICES (1)
Cleaning Personnel
To provide a clean and hygienic living environment, uniformed cleaners carry out duties every day in all common areas to maintain the cleanliness and tidiness of the estate. (2)
Household Refuse
To maintain a hygienic environment, Owners / Residents are prohibited to leave their household refuse at doorways, corridors and stairways etc. Please seal household refuse in plastic bags and dispose of them at the rubbish bins inside the refuse room on each floor. Cleaners will collect the refuse according to schedule. (3)
Bulky Refuse or Decoration Debris
All bulky refuse and decoration debris must be disposed of at the designated “Debris Collection Point”. The “Debris Collection Point” is for the Owners of the first assignment of premises or their tenants. (4)
Pest Control
Pest control services will be carried out at all common areas on a regular basis to avoid breeding of insects and mosquitoes and affecting the environment.
CHAPTER 9 TA K E O V E R G U I D E L I N E S
RESIDENTIAL INFORMATION CHAPTER 9 TAKEOVER GUIDELINES (1)
Electricity and Water Meters
The Developer has already applied electricity and water meters for Owners. Please remember to change the consumership of the accounts at related departments. (2)
Gas Supply
Please contact the Customer Service Hotline of the Hong Kong and China Gas Company Limited at 2880 6988 for gas supply service. (3)
Telecommunication
Telephone and broadband sockets have been installed in each unit. Please contact the telecom service providers for subscription of service. (4)
TV Reception A local TV socket has been installed in each unit.
(5)
Defects in Residential Units
All defects and non-functioning items found after taking over the unit from the Developer should be reported to the Developer within the prescribed period for rectification. (6)
Move-in Arrangement
a. Please arrange for lorry parking and reserve the service lift at Tower Service Counter at least three (3) working days in advance before move-in. In order to facilitate move-in, Owners / Residents are advised to arrange the move during non-peak hours. b.
Owners / Residents are recommended to supervise the move-in process and ensure the delivery not to cause any damage or scratches to lifts, common areas, common facilities and to dispose all bulky waste and packing at designated refuse collection point. Owners / Residents shall be liable for all damages or losses caused.
CHAPTER 10 O B L I G AT I O N S O F O W N E R S / R E S I D E N T S
CHAPTER 10 OBLIGATIONS OF OWNERS / RESIDENTS (1)
Residential Units
Residential units should only be used as private dwelling. Owners / Residents shall not use the units for any illegal or immoral or commercial purposes, gambling, storage of dangerous goods or any other purpose offensive in nature. (2)
Pet Keeping According to the DMC of SOL CITY, no Owner / Resident shall bring on to or keep
any dogs (except guide dogs), cats, pets, livestock, live poultry, birds or other animals on any part of the Development provided that subject to any applicable laws and regulations in force in Hong Kong from time to time and subject to and in accordance with the Building Rules and Fitting Out Rules, pets may be kept in a Residential Unit unless the same has been the cause of reasonable written complaint by at least two (2) Owners / Residents or occupiers of any part of the Development, the reasonableness of the complaint shall be determined by the Manager at its absolute discretion. In no event shall dogs be permitted in lifts or in any part of the Estate intended for common use unless they are: a. b. c. d. e.
Carried; On leash and wearing mouth strap; Microchipped and vaccinated; Licensed by the Agriculture, Fisheries and Conservation Department (AFCD); and Registered with the Manager.
In no event shall dogs (except guide dogs) be permitted in Common Areas (including without limitations, the Clubhouse and lawn areas), save for those areas as may be designated by the manager for use by dogs from time to time. To keep a hygienic environment and avoid causing nuisance to others, please comply with the following rules when keeping pets: 1.
Do not stroll with your pet in the estate.
2. Do not keep your pets at unit’s utility platform or balcony in order to avoid accidents and disturbing to others. 3. Pet excretion within the estate is prohibited. 4. No dogs and pets shall be permitted in the clubhouse and lawns areas. 5. Well control your pets in order to avoid your pets making nuisance or attacking the others. 6. Keep your pets hygienic in order to maintain the living environment of estate. 7. Do not dispose excretion into the rubbish bin at the lift lobby. (3)
Fire Escape
No obstacles should be kept at the fire escape passage. No boxes, dustbins, packaging goods, rubbish, chattels, trolleys, bicycles, shoes, shoe racks, floor mats, umbrellas, strollers and articles etc. are allowed to be placed at corridors, staircases and common lift lobbies. (4)
Advertising / Decorative Items and CCTV Camera
Nothing shall be erected or built on any windows, balconies, utility platforms and any part of any building in the estate. No advertisements and signage shall be erected, affixed and installed on door, windows and external walls. No decorative items, ornaments or CCTV camera shall be fixed or placed by any Owners/ Residents at the common areas of the building as well as the unit doors. Any damage to the common areas shall be responsible by Owners / Residents. However, subject to the consent of the Manager, Owners / Residents will be permitted to place decorations on unit doors during festivals such as Chinese New Year and Christmas. (5)
Religious Shrines
To prevent of fire hazard and damage to the fixtures and fittings of common areas, setting of religious shrines and burning of joss sticks at unit entrances and common areas are strictly prohibited.
(6)
Garbage
No Owner / Resident shall cause or permit any offensive or unusual odours to be produced at, permeate through or emanate from the part of the estate owned by him / her, Owners / Residents should not allow any garbage or waste food to accumulate. All garbage shall be securely wrapped and bagged before dropping at rubbish bins inside the refuse room on each floor. No refuse shall be disposed of except in designated places. Owners / Residents are responsible for disposing of large objects. No large objects such as furniture, mattresses, bicycles, broken appliances etc. shall be disposed of at the refuse room. Owners / Residents can place newspapers, aluminium, glasses and plastics at recycle bins. (7)
Common Areas and Facilities
Collective help to maintain a good environment is appreciated. If any deliberate damage to plants and common facilities or any offenders are found, please report to Tower Service Counter or Customer Service Centre. Owners / Residents shall not use the open space in common areas for any purpose other than recreational purpose for proper use and enjoyment. Owners / Residents shall not convert any of the common areas to their own use or benefit. (8)
Noise Nuisance
No Owner / Resident shall produce or permit to be produced any music or noise (including sound produced by broadcasting or any apparatus or equipment capable of producing, reproducing, receiving or recording sound) or vibration or other acts or things in premise so as to cause a nuisance to other owners, residents, occupiers and visitors of the estate. Please be considerate to neighbours and keep noise to a minimum in flats and at common areas (for example, playing mahjong, playing musical instruments and singing karaoke etc.) especially at night and entire days on Sundays and Public Holidays.
(9)
Obstruction
Owners / Residents shall not erect, affix, install or attach at the doors, entrances, staircases, floors of the units and exits, balconies and utility platforms any metal grilles, shutters or gates that might in any way contravene the regulations enforced by the Fire Services Department, Buildings Department or other competent authority concerned. (10)
Repair & Maintenance
Owners / Residents are responsible for maintenance of their units including doors, windows, hinges, locks, plumbing and drainage apparatus. (11)
Clothes Drying and Hanging
Owners / Residents shall not use or permit for washing or drying of clothes or any similar purposes at any portion of any balconies or utility platforms held by that unit other than the place specifically provided for such laundry purposes. No laundry shall be hung above the level of the surrounding parapet wall. No laundry rack shall be installed, erected or placed at the non-enclosed areas including balconies and utility platforms. (12)
Additions of Structure and Fixture
Owners / Residents shall not erect or build on balconies or utility platforms of their units permanently or temporarily. No Owners / Residents shall enclose the non-enclosed areas such as balconies or utility platforms. Owners / Residents shall not install at balconies, windows, utility platforms or main door of their flats any fixtures such as air-conditioning, ventilation unit or plant, television aerials, satellite dishes, planters, clothes drying racks, religious icons, sunshade, canopies over any window or through or on any external walls.
(13)
Fire Control and Security System
No Owner / Resident shall make any alterations which will damage, interfere with or affect the operation of any fire control or security system. Owners / Residents shall always maintain the fire service installation and equipment of residential units with open kitchen in good condition. Owners / Residents shall be responsible to maintain and inspect of the fire service installation and equipment annually, by a Manager’s approved Registered Fire Service Contractor, within the residential unit with open kitchen layout. The cost involved should be borne by the Owners / Residents. (14)
Recreational Areas and Facilities
Customer Service Centre may refuse access to or usage of any recreational and communal areas and facilities including the clubhouse, if any Owners / Residents are in breach any of the house rules or DMC. (15)
Owners’ Responsibilities
Owners shall be fully responsible for all the acts, negligence or default of persons occupying their units.
CHAPTER 11 C O M M O N FA C I L I T I E S & P U B L I C U T I L I T I E S
CHAPTER 11 COMMON FACILITIES & PUBLIC UTILITIES Concealed cables and pipes providing utility services and communal TV outlets have been installed in each unit. Please use them safely and properly. (1)
Electricity Supply
Owners / Residents are responsible for the replacement and repair of electrical installations in units. Each unit is provided with fuse boxes, lighting points and electricity outlets. Each individual outlet should not be overloaded. All electrical works must be carried out by licensed electricians. (2)
Water Supply
Each unit is provided with water system and sanitary ware (including water pipes for washing machine). All plumbing repairs must be carried out by licensed plumbers. Owners / Residents are liable for any damage to the common areas or other units caused by or resulting from their act or negligence. (3)
Telephone and Broadband
Telephone and broadband sockets have been installed in each unit. Please contact the telecom service providers for the subscription of service. (4)
Communal Antenna System
A communal TV aerial system has been installed in each unit. For any alteration, please contact Tower Service Counter for assistance. Installation of external antenna is not permitted. All communal TV antenna installations are under maintenance contract except those installations inside units which have been altered by the Owners / Residents. Any suspected faults in signal reception should be reported to Tower Service Counter. Do not repair it by yourself or by your own contractor as the designated maintenance contractor may refuse to follow up.
(5)
Doorphone
A doorphone has been installed in each unit. Tower Service Counter may verify your visitors by calling up for verification. For any relocation or repair, please inform Tower Service Counter for assistance. Should there be any emergency, please telephone Tower Service Counter or Customer Service Centre. (6)
Gas Supply
Gas pipe is connected to each unit. Owners / Residents are advised to contact the Customer Service Hotline of the Hong Kong and China Gas Company Limited at 2880 6988 for gas supply service before move-in. Owners / Residents should also arrange regular safety inspection by Towngas. In the event of a suspected gas leakage, turn off the main valve, open the windows and inform the gas supplier and Tower Service Counter immediately.
CHAPTER 12 I N T E R N A L F I T - O U T M AT T E R S
CHAPTER 12 INTERNAL FIT-OUT MATTERS Owners should ensure the fit-out work does not affect the structure or service system of the building. Owners shall be responsible for all losses or damages caused by the fit-out repair, maintenance or alteration work within their units. (1)
Government Approval
Please ensure that any proposed works to be carried out in units comply with the Building Ordinance or any other relevant Government Regulations. Owners should obtain approval from the Buildings Department or any other relevant Government Departments prior to commencement of works. If approval has not been obtained, Owners may be required to reinstate the units at their own expense. (2)
Additions and Alterations a.
Structures and External Walls
Owner should obtain approval from the Buildings Department or any other Government Departments for any structural modification of his / her unit. The alteration works shall not inconsistent with the DMC. Owner shall submit a copy of the relevant approval form to Customer Service Centre for record. Additions of TV aerials, satellite, dishes, racks, clothes racks, religious shrines, canopies or any other kinds of attachment on the external wall are strictly prohibited. b.
Window Grilles and Door Gates
No Owners / Residents should install metal grilles, shutters or gates at the door, entrances, balconies and utility platforms of any part of their units. Window grilles should only be installed at the interior of the windows. The window frames are made of aluminium and therefore great care should be taken in the installation of grilles.
To maintain a uniform building exterior for SOL CITY, Customer Service Centre will provide a standard design and colour for window grilles. Please contact Tower Service Counter or Customer Service Centre for details. c.
Electrical Installations
Only licensed electricians are eligible for carrying out electrical wiring and installation works. d.
Water Supply and Sewage Systems
No alterations or teeing of water and sewage system are allowed without prior approval from relevant authorities and consent from Customer Service Centre. Only licensed plumbers are eligible for carrying out such works. Any improper alterations affecting the water pressure and sewage system will lead to serious consequences and Owners / Residents should be held liable for such alterations. e.
Gas Supply
Do not alter or tamper with the system without prior consent from the Registered Gas Contractors and Customer Service Centre. Only the Registered Gas Installer is eligible for carrying out such alterations. f.
Relocation of Doorphone and Communal Antenna Sockets
Relocation or repair of doorphone and communal antenna sockets are at Owners’ expense. Such works should be carried out by the supplier’s maintenance contractor in order to maintain the warranty. Otherwise, the entire system may be affected and the Owners concerned are responsible for the subsequent repair costs. g.
Lighting and CCTV Camera at Unit Entrance
Sufficient lighting is supplied at all corridors and staircases. In order to maintain the general and uniform appearance of lobbies and corridors, installation of any lighting features at unit entrance are not allowed.
No CCTV camera is allowed to be fixed by Owners / Residents at the unit main door or common areas of the building. h. Air-conditioners and ventilation units Split-type air-conditioners and ventilation units have been installed at specified locations in each unit. Relocation of air-conditioners and ventilation units are not allowed. Owners are responsible for any damages to common parts caused by such alterations or installations. (3)
Maintenance inside Residential Unit with Open Kitchen Layout
Owners shall be responsible to maintain and inspect of the Fire Services Installation annually, by a Manager ‘s approved Registered Fire Service Installation Contractor (RFSIC), within the residential unit with open kitchen layout. The cost involved should be borne by the owners of the residential unit. Owners should fully understand all fire safety provisions in the residential unit with open kitchen stated in the following items. a.
Automatic Sprinkler System
The automatic sprinkler system shall be maintained in efficient working order at all times and shall be inspected by a Manager’s approved Registered Fire Service Installation Contractor (RFSIC) at least once in every 12 months. b.
Automatic Detection System
The addressable sounder-based (smoke detection base) detectors and fire detection and alarm systems shall be maintained in efficient working order at all times and shall be inspected by a Manager’s approved RFSIC at least once in every 12 months. c.
The Full-height Wall having an FRR of not less than -/30/30
The -/30/30 full-height wall adjacent to the flat exit door in each residential unit with open kitchen should not be removed. The width of the wall should not be less than 600mm.
(4)
Fit-out of Residential Units a.
Fit-out works should be carried out at the following time:
Monday to Friday
9:00 a.m. to 6:00 p.m.
Noisy works should only be allowed at the following time:
Monday to Friday
No works should be carried out on Saturdays, Sundays and Public Holidays. (Please notify the Tower Service Counter three (3) working days in advance to any noisy work.)
9:30 a.m. to 5:30 p.m.
b. For any scaffolding works, please contact Tower Service Counter or Customer Service Centre. c. (5)
Application for temporary suspension of flush water supply for fit-out / repair works should be submitted to Customer Service Centre in writing not less than three (3) working days prior to commencement of works.
Fit-out Application Procedure
Please submit the application form for interior fit-out work and fit-out permits will be issued by Customer Service Centre. Please remind the appointed contractors to read interior fit-out rules and regulations and safety guidelines before commencement of works and to comply with rules and regulations. For the sake of security, all contractors should wear the internal fit-out permit(s) at all times while working at the estate and our security personnel may carry out the checking. Application Procedure a.
Permits and Deposit Please complete and return the application form for interior fit-out works along with a HK$5,000 fit-out deposit to Tower Service Counter or Customer Service Centre at least three (3) working days before commencement of works. Customer Service Centre will issue permit(s) to the authorized worker(s) accordingly.
In order to ensure the safety of residents, unauthorized contractors will not be permitted to enter the estate for works. b.
Refund of Fit-out Deposit
i.
Upon completion of works, Owners should complete the application form for request of refund of the fit-out deposit together with all issued permit(s) to Tower Service Counter. A relevant fee will be charged for any lost permit. Customer Service Centre will carry out inspection before refunding so as to ensure full compliance with the conditions, such as: - No debris is left at common areas. - No damage has been done to common areas.
ii.
If the above criteria are fulfilled, the fit-out deposit will be refunded within six (6) to eight (8) weeks.
iii. If the above criteria cannot be fulfilled, Owners are liable for cleanup and remedial works within certain period of time. The fit-out deposit will only be refunded upon satisfactory compliance with the condition in (b.i.) as determined by Customer Service Centre. iv.
If no remedial works are carried out by Owners within a certain period of time at common areas, Customer Service Centre will take up works including the damage caused and all related expenses will be deducted from the fitout deposit. If expenses exceed the fit-out deposit, further charges will be levied.
v. Owners should collect the cheque for fit-out deposit within six (6) months upon received notification. vi.
Owners should make sure that all fit-out works should not be in breach of the DMC and the Buildings Ordinance.
c.
Important Notes
i.
Fit-out contractors shall keep the main door closed tightly all the times to minimize noise nuisance and not to affect the cleanliness of the common areas.
ii.
Please arrange with Tower Service Counter for appropriate time and routes prior to the delivery of materials.
iii.
Please remind the appointed contractors to use the lifts properly and keep all common areas clean.
iv.
Please do not use any common areas such as corridors, staircases and refuse rooms etc. for storage of fit-out materials and other articles. Otherwise, Owners / Residents have to bear the cost of removing such articles.
v.
Please do not carry out works at the above-mentioned common areas or use of public electricity. All works must be carried out inside the individual units.
vi.
Please do not mix or spill any chemicals at common areas as it will seriously damage the common facilities.
vii.
Please do not dump cement sand, broken tiles and other articles into toilets or drainages.
viii.
Please close all doors and windows and turn off water taps before leaving the unit.
ix.
Owners or contractors should install protection outside the unit before carrying the fitout works in order to prevent any damage at common areas. The protection installations must follow the guidelines provided by the Customer Service Centre.
x.
Customer Service Centre and security personnel reserve the right to enter all units during the fitting-out period to ensure that all works comply with all rules and regulations.
xi.
Please remind the appointed fit-out / decoration contractors not to use the residential unit as “show unit” or for other promotion or business purpose. Otherwise, Customer Service Centre reserves the right to cancel their fit-out permits.
xii.
Owners or contractors should arrange for proper protection for all fire safety provisions in the residential unit with open kitchen in order to prevent facility damage or false alarm.
(6)
Fit-out Debris Removal
Please remove all debris to the designated debris collection point. Do not leave debris at corridors, staircases and refuse rooms. Violation of these will lead to the forfeiture of the fit-out deposit and Owners / Residents are responsible for removal costs.
CHAPTER 13 OWNERS COMMIT TEE
CHAPTER 13 OWNERS COMMITTEE An Owners Committee of SOL CITY will be formed in accordance with the Deed of Mutual Covenant. The functions of the Owners Committee include representing Owners in dealing with the Manager as stipulated in the DMC.
CHAPTER 14 C A R PA R K & V E H I C U L A R A C C E S S
CAR PARK INFORMATION CHAPTER 14 CAR PARK & VEHICULAR ACCESS (1)
Conditions for the Use of Car Park
To maintain good order and ensure an efficient traffic flow within the car park, to prevent illegal parking and obstruction and for public safety, it is necessary to establish “Car Park Regulations” for car park users to follow. a. Unauthorized vehicles or trespassing is prohibited in the car park. Users should drive or park their vehicles according to the instructions of Customer Service Centre or security personnel. b.
Users must follow all signs and markings and should not park their vehicles in a manner of occupying more than one parking space or by more than one vehicle.
c.
Parking spaces are solely for parking vehicles and not for storage or other purposes. Any additions or alterations of parking spaces are prohibited.
d.
User should not park at the car park which is, or is likely to be, in such condition as to be dangerous to any person or other vehicles at the car park or which carry any goods or articles likely to cause such danger.
e.
Valid parking labels issued by Customer Service Centre must be displayed conspicuously on the front windscreen of the vehicle. Duplicated, altered or expired parking labels are considered invalid.
f.
A minimum of seven (7) days’ advance notice must be made to the Customer Service Centre regarding change of particulars to the vehicles. Users who have more than one vehicle must apply to Customer Service Centre for approval and submit copies of the vehicles registration documents for ratification.
g.
Owner of the Electric Vehicle (EV) Car Parking Space shall observe and comply with all Ordinances, by-laws and Government regulation and at his own cost and expense be responsible for the maintenance, repair and replacement of the Non-Common EV Facilities serving his EV Car Parking Space exclusively and the ownership of all such facilities shall belong to him.
h. Drivers must comply with the rules stipulated in the Road Traffic Ordinance Cap. 374. i.
Speed of vehicles should not exceed 8 km per hour.
j.
Learners’ driving on estate roads is prohibited.
k.
Cycling within the car park or at open areas is prohibited.
l.
Users must keep the car park clean and tidy and should not use the fire hose reel to wash vehicles or drench neighbouring parking spaces with water.
m. Lorries, trucks or vehicles with height over 2.4m are forbidden to enter the car park. n.
For security purpose, all drivers may be required by Customer Service Centre or security personnel to show their photo identification for verification while entering or leaving the car park.
o.
Loitering is prohibited and security personnel are authorized to verify the identity of suspicious people.
p.
Users should not carry out any maintenance or repair work at the car park except in emergency and with prior permission from the Customer Service Centre.
q.
Users should park their vehicles and use the car park at their own risk. Neither the Customer Service Centre nor the employees nor its agents should in any circumstances be liable to the user or any other person whomsoever in respect of any loss or injury to property or person sustained by the user or any other person in the car park including but not limited to theft of the user’s car or anything therein or thereof.
r.
Owners of each parking space should pay the monthly management fee determined by the Manager as specified in the DMC.
s.
The above rules and regulations are subject to amendment or change without prior notice by Customer Service Centre.
(2)
Unauthorized Parking
All vehicles entering the estate must be parked at the designated parking spaces. Vehicles parked at other areas without authorization will be impounded and towed away. Vehicle owners or drivers should note the following: a. Customer Service Centre or its agents should have the authority to detain, impound or tow away vehicles that are in breach of any of the Hong Kong Road Traffic Ordinances or by-laws, or the conditions herein. Neither Customer Service Centre nor its agent nor its employee shall in any circumstances be liable to the user of any person whomsoever inrespect of any damage to the vehicle hereby caused. For release of the vehicle impounded or towed, users have to submit to Security Control Room a relevant fee and parking fees which are displayed at the entrance of the car park. b.
Users must park their vehicles at the designated parking spaces; otherwise, Customer Service Centre may exercise its right to take appropriate action.
c.
Any person who maliciously damages the impounding equipment and drives away without paying required fees will be reported to the Police for further action.
d.
Any vehicle which was impounded for more than one month will be reported to the Police for further action.
e.
Any tolerance of users’ non-observance of the above conditions by Customer Service Centre should not prejudice its right reserved hereby.
(3)
Regulation for Use of Loading and Unloading Area
Users should abide by all provisions of the Loading and Unloading Area rules and regulations herein. a.
Parking of vehicles at the Loading and Unloading area are entirely at vehicles owners’ risk and the Customer Service Centre or its agents accept no liability of any nature whatsoever for vehicles or contents left in the vehicles.
b.
Users must pay the parking fee in accordance with the fee schedule displayed at the entrance of the Loading and Unloading Area.
c.
If users’ vehicles break down, users must arrange for removal immediately and pay the parking fee until vehicles are moved away from the Loading and Unloading Area.
d.
Users and drivers must comply with the rules stipulated in the Road Traffic Ordinance (Cap. 374).
e.
A valid delivery note must be presented to the security personnel at the entrance for verification while entering.
f.
Users must follow instructions given by the Customer Service Centre or security personnel, all signs and markings; user should not park their vehicles in the manner that occupies more than one loading and unloading space by each vehicle or obstructs the entrance or exit.
g.
Users should not carry any goods or articles likely to cause danger at the Loading and Unloading area except with prior permission from Customer Service Centre. Users /Owners / Residents shall not allow goods or articles to obstruct the common areas / fire escape routes.
h.
Customer Service Centre or its agents should have the authority to detain, impound or tow away vehicles without prior notice if users have breached any regulations of the Loading and Unloading Area. For release of the vehicle impounded or towed away, users must pay the relevant fee at Security Control Room.
i. Neither Customer Service Centre nor its agents should in any circumstance be liable to users or any persons whomsoever in respect of any damage to vehicles here by caused. j.
Customer Service Centre or its agents may refuse entry to any vehicles or persons to the Loading and Unloading area.
k.
The above rules and regulations are subject to amendment or change without prior notice by Customer Service Centre.
CHAPTER 15 S O L C I T Y C LU B H O U S E
CLUBHOUSE INFORMATION CHAPTER 15 SOL CITY CLUBHOUSE (1)
General Information
The clubhouse is intended for exclusive enjoyment for Owners / Residents of SOL CITY and their guests. Owners / Residents and their guests should comply with the clubhouse rules and regulations when using the facilities. The Customer Service Centre has the right to revise or amend the rules and regulations of the clubhouse from time to time. Resident Octopus Cards should be presented when entering the clubhouse. Guests should be admitted to the clubhouse only when accompanied by Owners / Residents. The Manager and its agents may levy charges for using the facilities in the clubhouse. (2)
Opening Hours
The clubhouse opens daily from 7:30 a.m. to 10:30 p.m. The opening hours may change for operation needs. The Manager and its agents reserve the right to make such changes by issuing notice. The clubhouse will be closed for maintenance or adverse weather and notice will be posted on notice board. (3)
Clubhouse Facilities
• • • • • • •
Gym Room Yoga / Dancing Room Music Room Children Play Areas (both indoor & outdoor) Function Rooms Outdoor Swimming Pool Outdoor Kid’s Pool
The clubhouse / associated facilities may not be open upon handover. Customer Service Centre reserves the right to make changes to facility locations, opening arrangements and the use of facilities inside the clubhouse without any further notice. (4)
Clubhouse Facilities Price List Please refer to details provided at the clubhouse reception.
(5)
General Rules and Regulations a.
The clubhouse opens daily from 7:30 a.m. to 10:30 p.m.
b.
All facilities are intended for exclusive enjoyment for Owners / Residents with valid Resident Octopus Cards. Guests must be accompanied by Owners / Residents with Resident Octopus Cards for access and using clubhouse facilities.
c.
Children aged below 12 should be accompanied by an adult aged 18 or above when using clubhouse facilities. The adult shall remain attendance and be responsible for their safety.
d.
Each Owner / Resident with a valid Resident Octopus Card is allowed to bring a maximum of two (2) guests for using clubhouse facilities (except Function Rooms).
e.
All users should dress properly.
f.
All pets are prohibited in the clubhouse.
g.
Please keep the clubhouse clean and quiet.
h.
Smoking, gambling, eating or drinking inside the clubhouse are prohibited (except in specified areas).
i.
Cycling, skating, skate boarding or any kinds of activities which may interfere with or endanger other guests are prohibited.
j.
Please turn all mobile phones to silent mode.
k.
No person should damage or relocate any equipment or facilities. Owners / Residents are responsible for full compensation of damaged facilities caused by themselves or their guests.
l.
The Manager and its agents will take no responsibility for any accidents and personal injuries of residents or guests whether such accident or injury is caused by the negligence of clubhouse staff.
m.
Photo shooting, video or voice recording are not allowed in the clubhouse unless approved by the Manager and its agents.
n.
Fund raising or activities are not allowed in clubhouse unless approved by the Manager and its agents.
o.
Posting or exhibiting of advertising materials is prohibited in clubhouse.
p.
The clubhouse facilities’ list of charges is displayed at the clubhouse reception and payment should be made only by cheque or Octopus Card.
q.
The Manager and its agents reserve the right to close facilities for cleaning, maintenance work, repair, tournaments, coaching session or events.
r.
The Manager and its agents will take no responsibility for loss, theft or damage of properties brought into the clubhouse by both Owners / Residents and guests including those left at common areas or lockers provided.
s.
Any valuables found in the clubhouse will be kept at Security Control Room and owners of lost items can approach clubhouse reception for enquiries. Any found food or plants that remain unclaimed will be disposed of within the same day without any notice.
t.
Any found items that remain unclaimed for a period of three (3) months from the date found will be treated under the direction of Customer Service Centre.
u.
The Manager and its agents reserve the right to refuse entry or to suspend any Owners’ / Residents’ access to recreational and communal areas and facilities including without limitation the areas and facilities within the clubhouse or those forming part of the clubhouse of the estate.
v.
Facilities may be closed due to adverse weather and notice will be displayed.
w.
Private coaching is prohibited except those are authorized and appointed by the Manager or it agents. The clubhouse will cancel the relevant facility book without any refundand refuse clubhouse admission for relevant parties.
x.
Users must comply with the rules and regulations. For details, please refer to the rules and regulations for each facility or enquire with clubhouse staff.
y.
Customer Service Centre reserves the right to revise or amend the above rules and regulations without prior notice.
CHAPTER 16 ELEC TRICAL APPLIANCES MAINTENANCE HOTLINES
APPENDICES CHAPTER 16 ELECTRICAL APPLIANCES MAINTENANCE HOTLINES Appliances Split type Air-conditioner Exhaust Fan Electric Water Heater Gas Burner Induction Hob Cooking Hood Refrigerator Washing/Drying Machine Steam Oven Microwave Oven with Grill Gas Water Heater
Brand Toshiba KDK/Panasonic Stiebel Eltron Mia Cucina Mia Cucina Siemens Siemens Siemens Siemens Siemens TGC
Service Hotline 2707 0688 2406 5666 3563 6960 2880 6988 2880 6988 2565 6151 2565 6151 2565 6151 2565 6151 2565 6151 2880 6988
CHAPTER 17 TELEPHONE NUMBERS AND WEBSITES OF PUBLIC UTILITIES AND G O V E R N M E N T D E PA R T M E N T S
CHAPTER 17 TELEPHONE NUMBERS AND WEBSITES OF PUBLIC UTILITIES AND GOVERNMENT DEPARTMENTS (1)
Electricity Supply
Name of Organization CLP Power
Enquiry 2678 2678
Nearby CLP Customer Service Centre Smart Energy Experience Centre, G/F, 13-17 Fung Nin Road, Yuen Long, New Territories
(2)
Website www.clp.com.hk
Office Hours Monday to Friday 9:00 a.m. to 6:00 p.m. Saturday(except Public Holidays) 9:00 a.m. to 1:00 p.m.
Water Supply Name of Organization Water Supplies Department Nearby WSD Customer Service Centre 7th Floor, Tuen Mun Government Offices, 1 Tuen Hi Road, Tuen Mun, New Territories
(3)
Emergency Hotline 2728 8333
Enquiry 2824 5000
Website www.wsd.gov.hk
Office Hours Monday to Friday 8:30 a.m. to 6:30 p.m.
Gas Supply Name of Organization Hong Kong & China Gas Co. Ltd.
Enquiry 2880 6988 (General) 2880 6999 (Emergency)
Website www.towngas.com
Nearby Towngas Customer Service Centre Shop A, G/F., Yuen Shin Building, 31 Castle Peak Road, Yuen Long, New Territories
Customer Hotline 2474 6372
Office Hours Monday to Saturday 10:00 a.m. to 8:00 p.m. Sundays & Public Holidays (Except Lunar New Year) 11:00 a.m. to 8:00 p.m.
(4)
Government Departments Name of Organization 1823 Government Hotline Emergency Call
Enquiry 1823 999
Website www.1823.gov.hk -
Gov HK Hong Kong Observatory Weather Enquiry Leisure & Culture Service Department Yuen Long District Leisure Services Office Hong Kong Post
183 5500 2926 8200 187 8200 2478 4342
www.gov.hk www.hko.gov.hk www.lcsd.gov.hk
2921 2222
www.hongkongpost.com
2152 2152
www.rvd.gov.hk
2527 7177 2302 5373 2835 2500
www.police.gov.hk www.hkfsd.gov.hk www.had.gov.hk
2868 0000
www.fehd.gov.hk
2838 3111
www.epd.gov.hk
2824 6111 2842 8777 2891 0088 2807 6543
www.immd.gov.hk www.isd.gov.hk www.edb.gov.hk www.discoverhongkong.com
Rating and Valuatiswwwon Department Police Hotline Fire Services Department New Territories Regional Office Home Affairs Department Food & Environmental Hygiene Department Environmental Protection Department Immigration Department Information Services Department Education Bureau Hong Kong Tourism Board
(5)
District Useful Information
Post Office Location Fairview Park Post Office
Address Shop 3, G/F, Block D, Town Centre, Fairview Park, Yuen Long, New Territories
Kam Tin Post Office
Kam Tin Main Road, Kam Tin, New Territories
San Tin Post Office
1A Castle Peak Road, San Tin, New Territories
Yuen Long Post Office
Shop B, G/F, 8 Yuen Long Pau Cheung Square, Yuen Long, New Territories
Office Hours Monday to Friday 9:30 a.m. to 4:30 p.m. Saturday 9:30 a.m. to 1:00 p.m.
Monday to Friday 9:00 a.m. to 5:00 p.m. Saturday 9:00 a.m. to 1:00 p.m.
Police Station / Fire Station / Ambulance Depot / Home Affairs Department Location Yuen Long Police Station
Address 246 Castle Peak Road, Yuen Long, New Territories
Telephone 3661 1680
Yuen Long Ambulance Depot
2 Fung Kam Street, Yuen Long, New Territories
2474 6845
Yuen Long Fire Station
2 Fung Kam Street, Yuen Long, New Territories
2474 6732
Home Affairs Yuen Long District Office
Yuen Long District Office Building, 269 Castle Peak Road, Yuen Long, New Territories
2474 0324
District Leisure Facilities Location Fung Kam Street Sports Centre
Address No. 20, Fung Yau Street North, Yuen Long, New Territories
Telephone 2475 2334
Long Ping Sports Centre
Unit 202, Long Ping Commercial Centre, Long Ping Estate, Yuen Long, New Territories G-1/F, Yuen Long Leisure & Cultural Building, 52 Ma Tin Road, Yuen Long, New Territories 10 Tai Yuk Road, Yuen Long, New Territories Town Park Road North, Yuen Long, New Territories
2475 2404
Yuen Long Public Library
Yuen Long Swimming Pool Yuen Long Park
2479 2511
2475 0184 / 2449 3506 2473 4959 / 2473 6511
District Shopping Mall Location Long Ping Commercial Centre Yoho Mall I Yoho Mall II Yuen Long Plaza Ho Shun Fook Shopping Centre Yuen Long Landmark Hop Yick Plaza Kolour Manhattan Plaza
Address 1 Long Ping Road, Yuen Long, New Territories 9 Yuen Long Street, Yuen Long, New Territories
Telephone 2122 9000
8-9 Long Yat Road, Yuen Long, New Territories 249-251 Castle Peak Road, Yuen Long, New Territories No.60 Sau Fu Street, Yuen Long, New Territories 123 Castle Peak Road, Yuen Long, New Territories 23 Tai Tong Road, Yuen Long, New Territories 1 Kau Yuk Road, Yuen Long, New Territories 23 Sai Ching Street, Yuen Long, New Territories
2476 9920
2651 1861
2474 3828 2604 2192 2473 6635 2908 8991 2475 4745 2908 8870
(6)
Telecommunication, Broadband and Pay TV
Telecommunication Services Provider Name of Organization PCCW Hutchison Global Communication Hong Kong Broadband Network i-Cable
Enquiry 1000 1223 128 100 1832 832
Website www.pccw.com www.hgc.com.hk www.hkbn.net www.i-cable.com
Broadband Service Providers List of Internet Service Provider Customer Service Hotline Netvigator 1000 Hutchison Global Communication 1223 Hong Kong Broadband Network 128 100 i-Cable Broadband Service 1832 832
Website www.netvigator.com www.hgc.com.hk www.hkbn.net www.cabletv.com.hk
Pay TV Service Name of Organization Television Broadcast (TVB) Now TV
Customer Service Hotline 2399 9666 1833 888
Website www.mytvsuper.com nowtv.now.com
Hong Kong Broadband Network
128 100
www.hkbn.net
Cable TV
1832 832
www.cabletv.com.hk
(7)
Transportation Types Bus
Name of Organization Kowloon Motor Bus (1933) Co. Ltd. Citybus Ltd. New World First Bus Service Co. Ltd Ferry New World First Ferry Services Ltd. Taxi Call Hong & Kowloon Rich Centre Radio Car Service Centre (Kowloon & Association Ltd. The Kowloon Taxi New Territories Owners Association Region ) Association of N.T. Radio Taxicabs Rambo Taxi Owners’ Association Ltd. Diamond Cab (HK) Ltd. Railway MTR Corporation Ltd. MTR Long Ping Station Airport Info. Hong Kong International Airport
Enquiry 2745 4466
Website www.kmb.hk
2873 0818 2136 8888
www.nwstbus.com.hk www.nwstbus.com.hk
2131 8181
www.nwff.com.hk
2729 1199
2760 0411
www.kowloontaxi.com
2657 2267 2383 0168 2760 8771 2881 8888 2257 2801 2181 8888
www.diamondcab.com.hk www.mtr.com.hk www.hkairport.com
CHAPTER 18 N E A R B Y T R A N S P O R TAT I O N N E T W O R K S
CHAPTER 18 NEARBY TRANSPORTATION NETWORKS (1) Bus Routes Route No 268B 268C A36 68A 76K K66 K68 K73 K74 (2)
Route Long Ping Station Bus Terminus <-> Hung Hom Ferry Long Ping Station Bus Terminus <-> Kwun Tong Ferry Long Ping Station <-> Airport (Ground Transportation Centre) Long Ping Estate Bus Terminus <-> Tsing Yi Station Long Ping Estate Bus Terminus <-> Ching Ho Estate Bus Terminus Long Ping <-> Tai Tong Wong Nai Tun Tsuen Yuen Long Industrial Estate <-> Yuen Long Park (Circular) Tin Heng <-> Yuen Long West Tin Shui <-> Au Tau (Circular)
Minibus Route No 73 74 74A 77 77A 77B 79S
Route MTR Long Ping Station (Ma Wang Road) <-> Sung Shan San Tsuen Yuen Long (Fook Hong Street) <-> Shing Uk Tsuen Yuen Long (Fook Hong Street) <-> Tung Tau Wai Tin Shui Wai Town Centre <-> Lok Ma Chau Grandeur Terrace <-> Pok Oi Hospital Tin Shui Wai Town Centre <-> Pok Oi Hospital Grandeur Terrace <-> Lok Ma Chau Control Point
(3)
MTR - Long Ping Station
Source: MTR Long Ping Station Opening Hours: 05:44 – 01:01 First Train and Last Train for Long Ping: To Hung Hom
First Train 05:54
Last Train 00:24
To Tuen Mun
06:09
00:51
*Remarks: The above information is for reference only and may be changed from time to time. Please refer to the updates from the respective transport companies. Please transfer this handbook to the new owner upon property assignment. THIS HANDBOOK IS FOR REFERENCE ONLY If there is any discrepancy, the Deed of Mutual Covenant shall prevail. This handbook is prepared by SOL CITY Customer Service Centre. Updated on July 2020