together TAKING THE NORTH FURTHER
ISSUE ONE JULY 2017
The magazine for everyone at TransPennine Express
CITY OF CULTURE
ALL EYES ON HULL Apprentice Alfie Oglesby shows off the City of Culture
WIN!
A Fitbit Alta and waterpark tickets
WE ♥ MCR
A united response
A SLEEKER FLEET
The 185s get a makeover
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TRANSPENNINE EXPRESS
WELCOME
Labour day: Mark meeting Harper
ALL TOGETHER
In this very first edition, Leo Goodwin pulls out the best bits and encourages everyone and anyone to get involved.
LATEST NEWS
Baby on board
I’m very proud to welcome you to the very first edition of Together, the magazine for everyone at TransPennine Express. We’re now more than 12 months into our new franchise, so this is the perfect opportunity to launch our new magazine, a place to share your stories and exciting updates across the network as we take the North further. In the last year, we’ve delivered a great deal to start the transformation of our business. Find out about some of the highlights on page 6. We’ve started the upgrade of our 185s – find out more about the northern roots behind that project on pages 8 and 9. With station improvements (page 7), community grants (see page 15) and three fleets of trains arriving in the next couple of years (see page 14 for more information), it’s an exciting time to be part of TransPennine Express and we hope this magazine helps to share our journey, and the different parts everyone has to play. Together is for you, so please send your feedback or suggested stories to TPEcommunications@ firstgroup.com – we’d love to hear from you, and get you involved.
C
onductor Mark Kennedy experienced a delay like no other when a passenger went into labour on his train last year. Caught between Huddersfield and Stalybridge, Mark cleared a carriage for
privacy, found a doctor on board, organised an ambulance and stopped a train to take other passengers on their way. Fast-forward 18 months, and little Harper and her mother came to find Mark to say thank you!
MIGHTY MITIE Thanks to a commitment to quality and some impressive tech – Mitie have won our cleaning and facilities management contract for three years. There’s a mobile cleaning team driving around the network providing deep cleans, as well as a landscape team for outside spaces, and Qaudit – a reporting tool – to keep track of standards. With new equipment, uniforms and core skills handbooks handed out to all 68 colleagues (who’ve transferred to Mitie post-win) – our network is sure to look cleaner than ever.
We're on the tele! We’ve become the proud sponsors of the ITV weather in both the Granada and Border regions. The sponsorship is another opportunity for us to showcase our new ‘Where Next?’ marketing campaign, which promotes some of the fab destinations across the North,
LEO GOODWIN MANAGING DIRECTOR
encouraging customers to do more and see more. Viewers will not only see our new TV ad, they’ll begin seeing TPE as part of their daily weather bulletins. Look out for the new TV ad, which is on screens now.
WHAT'S INSIDE
Let's get digital
Why Glasgow?
Meet the ambassadors
6 Our objectives The COs explained
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An insider's point of view
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Bright sparks Celebrating Innovation
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Together is written, designed and produced by Words&Pictures Ltd t:01943 854800 www.wordsandpics.co.uk
TAKING THE NORTH FURTHER
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TEAM PROFILE
New team on the block
Our new Customer Proposition Team is helping us to transform rail travel in the North by re-imagining our offer to our customers.
T
he team, led by Anita Brennan, Head of Customer Proposition, are determined to improve the quality of our on-board customer experience by looking at everything the customer sees, touches or feels.
On the move: The on board entertainment
“As a team we get out and about all over the network, even over to Spain where the new trains are being built,” explains Anita. “We do a lot of research and work behindthe-scenes. We work with the Customer Insights Team to understand what the customer wants, and then help to deliver it. “We’re a small team, united by a passion for delivering to the customer.
Sami Guizani, Standards Manager, has been with us the longest – he started out on board in catering and provides great insight. Greg Louca, Standards Manager, Alex Saxton, Product Manager, and Jemma Vora, Data Insight Analyst, are all new to rail, and bring really valuable fresh perspectives. Some of the projects the team has worked on so far include train interiors for our new fleets and 185s, on board entertainment and Wi-Fi, new catering offer and products, station Wi-Fi, and Huddersfield First Class lounge, with plenty more to come.
“We’re a small team, united by a passion for delivering to the customer.” ANITA BRENNAN HEAD OF CUSTOMER PROPOSITION
United: Left to right: Alex Saxton, Jemma Vora, Anita Brennan, Greg Louca and Sami Guizani
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TRANSPENNINE EXPRESS
Welcome to Hull: Colourful branding and signposts greet visitors
CITY OF CULTURE
Simply unmissable As Hull celebrates its title as the 2017 UK City of Culture, we’re helping it to create a lasting impression.
S
ince Hull Paragon station is the gateway to the city, it’s important that from the moment visitors step off one of our trains, they know they’ve arrived in the City of Culture.
That’s why we’re spending £1.4m to transform the station, as well as providing a dedicated City of Culture information point – one that’s unmissable to anyone entering the station. Bright and bold, the kiosk is staffed all year round by volunteers who are helping passengers to get their bearings and also book tickets for events across the city. Look up, and visitors will also see a full-scale replica of Amy Johnson’s Gipsy Moth suspended from the rafters. The
Hull-born pioneer was the first female aviator to fly solo from Britain to Australia, and the impressive model – hand-built by prisoners from HM Prison Hull – celebrates her life. Alongside this, the station is being modernised to provide a better customer experience. The £1.4m investment is being spent in stages, starting with new
“It’s key that customers know that we are very much open for business.” DAVID HATFIELD, GROUP STATION MANAGER (HUMBER)
customer toilets, including a bigger disabled toilet, and a glass-fronted waiting room. “We need these improvements,” explains David Hatfield, Group Station Manager (Humber), “but it’s key that customers know that we are very much open for business. This first phase was completed in May, and now we’re building four new retail units and a new customer information point. By the end of the year, we’ll also have new arrival and departure boards. “We’ve been liaising with the UK City of Culture team and the construction team to keep to timings, and still meet customer demands. Hoardings are branded and all colleagues are armed with the information they need to help travellers, making sure we’re a station worthy of the City of Culture.”
TAKING THE NORTH FURTHER
W H AT ’ S O N IN HUL “2017 feels L
like Hull’s ch ance to shin says Alfie O e,” glesby, Cus to mer Experi Apprentice ence , and Hull lo cal. “We’re often in the n ot spotlight, s o it’s about making the most of it. Normally, I have to trav el to gigs an events, but d this year th e y ’re all comin to me! I’m b g ased in Hull two-year ap on a prenticeship been nine m . It’s only onths, but I feel at hom TransPennin e with e, and I’m e xcited abou opportunity t the to grow here .”
ALFIE RECOMMENDS… 5 AUG HUMBER STREET SESH takes place by the marina and showcases Hull’s new music scene across different stages for 12 hours
1-3 SEPT FREEDOM FESTIVAL celebrates Hull-born politician and slavery abolitionist William Wilberforce’s legacy every year through the theme of freedom
6-14 OCT HULL FAIR – one of Europe’s largest travelling funfairs and a Hull tradition of more than 700 years
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WIN!
Summertime prizes We’re giving away two family tickets (two adults and two children) to Alpamare in Scarborough, and a Fitbit Alta, in the Together prize draw. To enter, answer this question on the City of Culture:
Q. Which Hull-born aviator was the first female to fly solo from Britain to Australia? Simply email your answer to TPEcommunications@ firstgroup.com with the subject line ‘Competition’, for your chance to win one of these three prizes. Good luck!
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TRANSPENNINE EXPRESS
COMMITTED OBLIGATIONS
Keeping our promises
No box ticking exercise, our Committed Obligations are about improvement, investment and development in our new franchise.
Y
ou may have heard the term Committed Obligation or CO pop up once or twice, so what exactly does this mean? Simply put, they're the promises we made in our franchise proposal - they're schemes to deliver improvements for customers, colleagues, our business and
1.
FOR OUR COLLEAGUES Already this year, we’ve made radio microphones a reality in our everyday work in Middlesbrough and Hull. This CO is about giving colleagues the right equipment and removing unnecessary obstacles – freeing up time for customer service instead. We’ve also launched our Career Development programme, 'Tracktion' - dedicated to helping colleagues. progress their careers.
our communities. The commitments were designed after looking at customer research and also priorities the DfT had set out for improvement, As part of our franchise agreement, we need to deliver these COs and that is why you will hear a lot about them.
2.
FOR OUR CUSTOMERS
When it comes down to it, we want people to choose to travel with us. That's why we've been rolling out lots of new discounts and ticket offers. This is in addition to our investment in new trains and upgrade of our stations and 185s. We also need to appeal to all of our customers, and the Assist-Mi app, which we are trialling at the moment, is due for launch next year. This will give our vulnerable customers greater confidence when using our services, as they can ask for assistance ahead of arriving at our stations. This, along with company-wide disability awareness training, is helping TPE to become more accessible.
3.
FOR OUR COMMUNITIES Northern and proud of it – we want to give back to the communities where we operate so, we've launched a £50k 'Transform' fund to support local charities and community groups. These groups can apply for a grant of up to £5k to fund their own initiatives, which will have a positive impact on their communities or the environment.
TAKING THE NORTH FURTHER
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CUSTOMER EXPERIENCE
4.
FOR OUR PLANET We're installing solar panels at some of our stations. In fact, seven are undergoing site surveys to see if they fit the bill. This investment in green technology will reduce the environmental impact of our company, and shows our customers that we’re thinking sustainably.
5.
EVERY IDEA IS A GOOD IDEA! We’re not limited to carrying out COs – we want to make improvements for everyone. So, if you spot something that you think needs work, flag it with your line manager and we’ll see what we can do. Send your ideas to: TPE.ideas@firstgroup.com
Shiny and new As part of our journey to transform TransPennine, we’re sprucing up stations across the network. Across all 19 stations, we’ve introduced new ticket vending machines. We’ll soon be replacing and improving customer information and announcement systems, upgrading the Wi-Fi, and fitting environmentally friendly LED lights in stations and car parks.
We're installing new pedestrian wayfinding signage to help customers find their way when they leave our stations, and in Seamer, we’ve installed an accessible level crossing gate – as part of our investment in accessibility across the network. We’re improving our transport links by installing new secure cycle parking in Northallerton, Thirsk, Scarborough, Middlesbrough and Selby, and providing real-time bus information in these
stations, as well as Malton. We've also built a new bus shelter in Scunthorpe. We want our stations to be central to the communities they’re in, so in Selby, Hull, Grimsby and Stalybridge, we've refurbished rooms in the station to be used by local community and charity groups. In Middlesbrough, we've also created ‘pop-up pitches’ for local
small businesses and charities. In Cleethorpes, we’ve introduced energy-efficient heating in the waiting room, while in Huddersfield, a £500,000 investment includes the opening of our first-ever First Class lounge. And in Hull, we’re spending £1.4m on transforming the customer experience at the station (check out pages 4-5!) At Manchester Airport, we’ve also upgraded our waiting room with new furniture, onbrand decor and shelving with USB and plug sockets.
The upgraded Manchester Airport waiting room
THE
125
more car park spaces
NUMBERS
£100k to spend on accessibility per year
535
more cycling spaces in total
FLEET UPGRADE
The new and improved 185s We’re upgrading our fleet of 185s to fit with our vision of taking the North further and giving customers new standards of comfort and convenience.
It all comes down to choice,” explains Dave Walker, Fleet Commercial Manager, “we want customers to choose to travel with us – and the more pleasant their journey, the more often they will do so.
“Comfortable, connected and informed – that’s how we want customers to feel. That means new communication screens, the latest Wi-Fi and entertainment systems; as well as an interior that feels first class, wherever you are on our train. “The inside of 185s will look fabulous after the upgrade and will also include improvements to driving cabs; we’re installing a small table, re-covering seats and giving the grab handles a fresh coat of paint. In the carriages, we’re recovering our seats with a high-quality fabric and fitting new, plush, carpets, and the toilets are getting a makeover too. We’re also installing LED lighting, which is environmentally friendly, and designed to give just the right amount of light for the interior. “The new tables are bigger than before – giving customers the space they need for laptops and for doing work on the go. There will also be more power sockets and we’ll also have USB sockets, so our customers don’t need to worry about running out of juice while they’re travelling. “Our on-board media servers and Wi-Fi will introduce the next level of entertainment for our customers when it is switched onto our refurbed units later in the year. There will be films and games available through customers’ own devices. This means that losing the connection to the 4G network becomes less important, since the train can entertain our customers instead.” The first 185 units are being upgraded in our York depot.
The houndstooth fabric reflects the history of weaving in the North
The curtains in our carriages are supplied by A.W. Hainsworth of Pudsey, West Yorks
TAKING THE NORTH FURTHER
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Colleagues got to try out some new seats at our recent conference
The new floors in our toilets are provided by John Abbott Flooring, in Oldham
We’ve been working with Diamond Seating of Sheffield to refurbish the seats on the 185s
The seats themselves have been covered with fabric from Camira Fabrics in Mirfield, West Yorkshire – they’re experts in commercial interiors
“The inside of the 185s will look fabulous after the refurbishment.” DAVE WALKER, FLEET COMMERCIAL MANAGER
Passenger Information System – keeping customers connected As part of the 185 refresh, each unit will be fitted with seven additional customer information screens to improve the customer communication package on board. At a glance, customers will be able to see real-time train data such as their arrival at the next station, and information for connections. Thanks
to the new content management system, all this information can be easily updated by the Customer Information Team. These screens make targeted communications a reality, so we can show different messages at different times of day, dependent on the customer audience – from commuters
to leisure. In the future, we hope to use these for video content too, sharing information about upcoming stations, safety information and refreshments on the trains. You will start to see the new screens being installed part way through the upgrade programme.
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TRANSPENNINE EXPRESS
OUR DIGITAL EVOLUTION
Meet our digital ambassadors We're on a journey of digital transformation, which will help us to modernise and meet our customers’ expectations.
A
s part of our transformation, we're improving our customer app, website and other digital channels, as some of our customers start purchasing tickets in less traditional ways. Our Digital Ambassadors Grant Hing, Sam Warrington, and the newest member of the team, David Bolton, are out and about on the network speaking to our colleagues and customers. Here, we chat to them about their experience so far. “I’d previously been working in Customer Relations at TPE,” says Sam. “The Digital Ambassador role really appealed to me thanks to the variety on offer – we split our time between the network and Bridgewater House.” “I agree with Sam,” says Grant, who joined the company from the social media team at Great Western Railway.
“I was also tempted by the opportunity to shape the role – it’s new to TransPennine, so there’s no blueprint to follow.” “So far, we’ve been out and about helping colleagues use the customer app,” explains Sam. “We’ve had timetabled station visits, and have been hanging out in break rooms showing colleagues what the app is capable of.” “On top of that, we’ve created a colleague guide to the app that sits on The Loop,” says Grant. “We’ve been pointing colleagues in that direction so they can troubleshoot for customers when they’re asked for help.”
“Digital is important, because everyone expects it now!” GRANT HING, DIGITAL AMBASSADOR
“We’re now working with the Learning & Development Team to put together a digital section for the induction. That way, everyone feels comfortable with what we have on offer,” says Sam. “We’ll also be shadowing conductors to see what digital options they need in order to help customers – we want to be the link between people in the office and people on the frontline,” explains Grant. “Digital is important, because everyone expects it now! A lot of our customers are constantly on the move and they want information in the palm of their hand. E-ticketing makes us a greener company too – it’s good for us and our customers.” If you have any questions or suggestions about anything digital, contact the Digital Ambassadors at TPEretailsupport@firstgroup.com
TAKING THE NORTH FURTHER
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"I am thrilled to have the opportunity to take the skills I have developed managing our social media channels, and using these to help our customers." DAVID BOLTON, DIGITAL AMBASSADOR
Tap the app Out and about: Our Digital Ambassadors have been on the network helping customers and colleagues alike find their way around our digital channels
Our new TransPennine app lets customers buy tickets, check live departures and plan their journeys from door to door – covering more than just our network. Since rollout, we’ve been working with you to make this better, taking on board both your feedback and that of our customers. The app lets customers go paperless, using e-tickets for their journey – which is great for the environment and for customer convenience.
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TRANSPENNINE EXPRESS
IDEA GENERATION
Destination innovation We’re always on the lookout for bright ideas that will help colleagues and customers out on the network.
“My role at TransPennine is to inspire a culture of innovation,” explains Colin Kelly, TPE Innovation Manager. “I want colleagues to know that they have permission to be ambitious, to think outside the box. Change isn’t scary – it’s good!
“This isn’t a short-term initiative – one per cent of our turnover for the next three years will be dedicated to innovation. This money can be used for small projects – like the umbrella wrapping machine in Hull, suggested by Jill James, Safety Validation & Systems Manager. Other ideas are pitched to our Innovation Board, with the potential to become industry-wide – when it comes to innovation, our competitors can be our partners. The Innovation Board recently approved our first proposals, so watch this space for future updates.”
To improve the customer experience in stations, Jill James suggested installing a brolly wrapping machine to reduce wetness and increase safety
TAKING THE NORTH FURTHER
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WE ♥ MCR
Bright spark: Innovation Pioneer Ben Stanyon
Since the attack, all colleagues have shown true Northern spirit to reassure customers and welcome them to Manchester.
Leading the way The Innovation Pioneers are the face of new ideas and fresh thinking at different sites. They meet on a quarterly basis to share thoughts and progress.
“I wanted to do something beyond my role, and help create an innovative community that challenges the traditions of our sector,” says Ben Stanyon, Conductor and Innovation Pioneer. “By being out and about, we can help turn conversations from complaints into brainstorms. I think it’s an exciting time to be with TransPennine – innovation goes hand in hand with thinking like the intercity business that we’re becoming.”
On Monday 22 May, a devastating terror attack at Manchester Arena killed 22 people and left more than 100 injured. Many of us have been touched by the images, stories and sheer sadness of what happened on that
If you would like to, you can make a donation here: https://www.justgiving.com/ fundraising/TPExpress20170526 All proceeds will go to the ‘We ♥ Manchester Emergency Fund’ set up by Manchester City Council and the British Red Cross to support those bereaved or injured by the attack. Since the attack colleagues from across TPE have shown true Northern spirit to reassure customers and welcome them to Manchester.
The Innovation Pioneers and where to find them:
Ben Stanyon (Conductor – Scarborough) Caitlin Gent (Fleet Apprentice) Liane McMahon (Customer Relations Apprentice) Mark Tomkinson (Senior Driver Instructor – Preston) Matt Briscoe (Roster Assistant) Alex Fowles (Rail Operations Graduate)
What’s your bright idea? Send it to us and you could see it come to life in the near future. Simply speak to an Innovation Pioneer, head to the innovation section on The Loop or email TPE.ideas@firstgroup.com
Monday evening. Together with First Bus, we’ve set up a fundraising page for colleagues who wish to make a donation towards supporting those affected, with TPE and First Bus donating £20,000 collectively to the fund.
United: Colleagues come together for Manchester
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TRANSPENNINE EXPRESS
Lucky number three Work is well underway to deliver our three new fleets – putting us on track to take the North further.
T
he three fleets are the Mk5A Coaches, the Class 397 Electric trains from CAF and the Class 802 Bi-Mode trains from Hitachi.
The manufacturing of the Mk5A coaches has begun in Beasain, Spain, and the first two completed units will be transported to Velim in the Czech Republic for testing in the autumn. The CAF Class 397 bodyshells are being created in Zaragoza, Spain, and the first carriage is due to be completed very soon. We've recently taken delivery of the first of 14 Cl 68 Locomotives. These will initially be used for driver training. The work will start on our Hitachi fleet in the autumn, before being transported to Newton Aycliffe for assembly next year. To prepare for the new fleets, we’ll also be focusing on depot readiness – especially at new locations like Scarborough, Edge Hill and Longsight. If you have any questions or want to know more, simple email TPE. majorprojects@firstgroup.com
YOUR SAY ON OUR TRAINS
Over the past few months, colleagues from across the network have been involved in reviewing the three fleets to make sure the designs are right first time.
Our driver representatives have also had the opportunity to fly out to Spain, view the mock-ups and give their thoughts on train layouts, space etc. As the train builds
progress, there’ll be more opportunities for colleagues to make the trip to Spain and see the manufacturing process and testing of the new trains. Keep an eye on The Loop for more information.
Left to right: Hitachi 802, CAF Mk5A, CAF Cl 397
Starring: Paul Homersham SOCIAL MEDIA SHOUT-OUTS
23/05/17 @TPExpressTrains rainbow lanyard and he was LOVELY. More like him please
Starring: Chris Pickard
23/05/17 @TPExpressTrains fab service from conductor Chris on 11:50 Scarborough to Liverpool Lime Street train – really brightening up the journey!
TAKING THE NORTH FURTHER
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NETWORK RELATIONS
ON THE FRONT LINE Police Sergeant Adam Swallow on ten years with the police and his experience at TransPennine.
Sergeant Swallow joined us on a secondment from BTP as the TPE Stakeholder Liaison. He's worked closely with our colleagues to improve communication, partnership and co-operation between BTP and us.
“I’ve had a fantastic experience,” says Adam. “It was strange being the new guy after a decade with the British Transport Police (BTP)! “I’ve al ways been based in Manchester but now I've got to know the rest of the network better, meeting station managers and seeing how we can give the relationship between TransPennine and the BTP a boost. It’s also about helping colleagues feel safer at work.” Adam is no stranger to the railway, having worked as a revenue inspector for WAGN (then First Capital Connect), and in catering on Virgin Trains. “Sadly, crime does happen on the network, from theft to disorder, fare
dodging and, sadly, staff assault. I've worked with Learning & Development to give colleagues the tools to deal with conflict management and avoidance, and with the Revenue Protection Team, Safety Department and Customer Experience to revise the guidance around fraudulent tickets. “A big success for me has been the ‘Let’s talk’ events where colleagues have come to me with worries and ideas. “As a Police Sergeant, I really enjoy the variety of the work, from late-night shifts to transporting football fans. This secondment has been a perfect example!”
“It was strange being the new guy after a decade with the British Transport Police (BTP).”
All smiles: Adam Swallow reporting for duty
POLICE SERGEANT ADAM SWALLOW
CHARITY
Our famous feline As well as her very own book, multiple magazine front covers and over 100,000 likes on Facebook, our worldfamous Felix now has a colouring book and soft toy to her name. The profits from the sales of these products, with Felix’s likeness wearing a cape in aid of superhero day, all go to Cash for Kids.
FUNDING THE FUTURE
W
e had over 80 applicants for our Transform Community and Environment grants, and after putting the decision in your hands; we now have 12 charity partners across the network. From therapeutic gardens in Salford, to orchards in Sheffield, and preserving woodland in Glasgow, our grants are helping the local environment in the North of England. Many of the charities do good for both the community and
Starring: Management Volunteers
23/05/17 Top work @TPExpressTrains for having many helpful customer service people at #Manchester #oxfordroad advising people best way to get home
their local environment, such as Groundwork Leeds’ project to get out-of-work young people to join forces on a flood prevention scheme. Other charities focus on making connections and increasing employability, such as EAT Pennines who have devised a programme for isolated older people and young jobseekers, to create a community orchard together. Check out The Loop for a full rundown of our chosen charities and the work we're funding.
Starring: Nikki May
26/05/17 World's nicest and friendliest ticket inspector on the TransPennine Express to Leeds. @TPExpressTrains
NORTHERN LIGHTS
A decade at Glasgow
2017 marks the tenth anniversary of our Glasgow depot. Conductor Douglas Craig tells us why he thinks he has the best job possible, in the greatest place.
I joined TransPennine in 2007 when the depot first opened its doors, moving from a surveillance role at ScotRail to become a conductor. I love it, it’s great fun, and something new is thrown at you every day.
On the quay: the Glasgow Museum of Transport will soon be home to a mock-up of one of our cabs from the CAF 397 Civity trains due onto the network in early 2019
FOR THE CUSTOMER
MEET THE TE AM (L-R): Andy Gay, An thony Connel ly, Iain Maclver, Am Jimmy Fullarto anda Mclvor, n and John Q uinn
“It makes my day when a customer is on a return journey and they tell me how much they’ve enjoyed their trip to Glasgow.” DOUGLAS CRAIG, CONDUCTOR
TEAM SPIRIT
There is a real sense of camaraderie at the depot – managers, drivers, conductors, catering and cleaning staff all pull together to provide a great service for our customers. Along with myself, three others have been here for ten years: Alan O’Donnell, Scott Little and Bernie McBride. You know if you need something you only need to ask a member of your team, and this is what makes Glasgow such a special place to work.
© People Make Glasgow
People are often here for leisure, rather than commuting, and that gives our trains a happy vibe. They might be on holiday, visiting family, or here for a stag or hen do. As a conductor, you can take the time to talk to them and find out a little bit more. It makes my day when a customer is on a return journey and they tell me how much they’ve enjoyed their trip to Glasgow. Of course they did, Glasgow is great! To build a rapport with your passengers, you need to be honest with them. If there’s a disruption, don’t make up a reason or a time for a resolution. Just talk them through what you know, when you know.
GET TO GLASGOW
Glasgow has been growing lately, with regeneration taking place across the city – it’s different from when I was a boy! There’s shopping and bars, as well as the university and School of Art, plus loads of history and culture; we have 13 museums in total! You need to see it for yourself to understand – so what are you waiting for? Get to Glasgow!