ANDY ONCALL® Established 1993
• The Right Concept ANDY ONCALL®
• The Right Advantages
Secure Future
• The Right Service
The RIGHT call for you and your future!
Flexible Lifestyle
Not Handy? Call Andy! Simple Operating System
A Franchise Opportunity There is a huge and growing demand for the services ANDY ONCALL ® provides. Many market forces are fueling this growth, including the following: •
THE RIGHT CONCEPT Have you been searching for just the right franchise opportunity to meet your goals and dreams of financial security? A franchise that furnishes you with a great return on your investment, but also allows you to work reasonable hours so that you have time for your family, friends and other interests? An opportunity that is simple to operate but which comes with an unparalleled support network? Then look no further. ANDY ONCALL® could be just the business for you. ANDY ONCALL® is in the business of connecting craftsmen who are looking for work with homeowners in need of minor home repairs. We locate, qualify and supervise handymen or craftsmen to perform minor repairs for the residential and commercial markets. At the same time, we market to homeowners to let them know that they finally have a reliable company to which they can turn for their home repair needs. Then, we match up the skills and availability of the craftsmen, who function as independent contractors, with the needs of the customers. Because the franchise owner does not actually perform the work, repair skills or construction experience is not necessary. ANDY ONCALL® has introduced a new level of professionalism to this industry. The homeowner receives the benefits of approved, qualified and monitored craftsmen, insurance, a oneyear warranty on all work, the convenience of one-stop shopping and increased security. These benefits reassure our customers about hiring ANDY ONCALL® craftsmen and lead to substantially better closing ratios on the jobs we bid, higher
sales and higher profits.
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The overall aging of the population means many people are no longer able to do their own home repairs; The increase in the average work week and corresponding decrease in leisure time result in people simply having no time available to perform their own repairs; The increase in the number of dual income households has created more disposable income as well as less free time, so many homeowners are outsourcing any number of services, including minor home repairs; An increasing number of households are headed by women (either unmarried, divorced or widowed) who are less likely to have the skills or tools necessary to perform their own repairs; and In most markets, the home stock is aging, thus requiring more maintenance and remodeling.
All these factors contribute to a tremendous demand for reliable, professional home maintenance and repairs. ANDY ONCALL® was specifically developed to fill this market niche.
THE RIGHT ADVANTAGES The ANDY ONCALL® franchise program offers you a number of distinct advantages over opening a business on your own, as well as over many other available franchises including: 1. Strong and Growing Demand: Due to a number of significant market trends, there is a strong and growing demand for handyman services. This demand is projected to experience strong future growth. 2. Low Initial Investment: An ANDY ONCALL® franchise can be opened for an investment as low as $39,650. This figure is a fraction of the cost for opening many franchised operations. 3. High Potential Return on Investment: Unfortunately, many franchises with a low initial investment do not offer you the opportunity to make a decent living. With the ANDY ONCALL® system, your business can be quite profitable. 4. Low Operating Expenses: With one additional staff member, low rent, few supplies and little overhead required, your on-going expenses are quite small compared to those encountered with many other businesses. 5. Little Direct Competition: ANDY ONCALL® has remarkably little direct competition. The competitors who do exist tend to be unprofessional, fragmented and unable to compete directly with the ANDY ONCALL® image for expertise and customer service. 6. Simplicity: Because of our proven system of operation, an ANDY ONCALL® franchise is an easy business to manage. 7. Less Job Stress: While you must maintain an organized and professional attitude, you can dress in casual attire and work in a relaxed atmosphere. Because of the simplicity of the ANDY ONCALL® system, there is not much stress involved. Further, because each project is different, ANDY ONCALL® provides a varied workday. 8. Franchise Network Benefits: ANDY ONCALL® recognized that new franchisees would need access to health care and general liability insurance after becoming an independent small business owner. Optional programs are available providing these insurances through third party companies. The payroll service offering the health benefits also offers a 401(k) retirement plan. 9. An Experienced Partner: The ANDY ONCALL® management team has
combined over forty years of experience in this industry. We know what works, and, just as importantly, we know what does not work. 10. A Committed Franchisor: As a mature Franchisor, your success matters to us. We will do everything in our power to help your business flourish.
THE RIGHT SERVICE PACKAGE In addition to a solid concept and proven operating system, a Franchisor should provide its Franchise Owners with a complete menu of start-up and on-going support services. ANDY ONCALL® offers the following assistance to help make your business more successful: Exclusive Territories: You will be granted an exclusive territory in which to operate your ANDY ONCALL® franchise, free from competition from other ANDY ONCALL® franchises or company-owned offices. Site Selection & Lease Negotiation: ANDY ONCALL® will provide you with complete site selection and lease negotiation guidelines in order to help you identify and secure a reasonably priced office space that will meet your needs. Design & Construction: ANDY ONCALL® will show you how to design your office for the most efficient workflow. Usually, very little – if any – construction is needed. Marketing Campaigns: We have developed marketing campaigns which will help you launch your business, gain an immediate market presence and generate customers, all at a reasonable cost.
Operations, SetUp and Customer Service Manuals: The ANDY ONCALL® Operations, SetUp and Customer Service Manuals are comprehensive, yet easy-to-use reference guides, covering in detail every aspect of opening and managing your business. Start-Up Training: First, the franchise owner(s) will train for up to ten days at the ANDY ONCALL® Home Office in Chattanooga, Tennessee. Then, we will come to your location for up to five days to help you after the business opens. Human Resources: The ANDY ONCALL® concept requires you to hire only one initial employee. We will teach you how to recruit, hire, train and motivate the Customer Service Representative. Equipment & Supply Package: While only a limited amount of equipment and supplies are needed to operate an ANDY ONCALL® franchise, we will show you how to get the best value for your investment. Advertising, Promotions & Public Relations: We have created a number of marketing campaigns to help you promote your ANDY ONCALL® franchise. We know what works and can teach you how to build your business cost-effectively.
INITIAL INVESTMENT CHART
Low Range
High Range
Initial Franchise Fee*
$16,500
$23,500
Business Start Up Costs
$11,150
$17,050
Additional Funds
$12,000
$15,000
TOTAL
$39,650
$55,550
On-Going Service Fees: 5% *Balance of Franchise Fee Financed: 50%
QUESTIONS & ANSWERS
Q. What exactly is ANDY ONCALL®? A. An easy to operate franchise opportunity in the home repair industry. ANDY ONCALL® franchises serve two types of customers: (1) the craftsmen who need our assistance in obtaining work and in managing the business side of performing minor home repairs; and (2) the homeowners who need our assistance in locating a professional, reliable source for getting their minor home repairs completed. ANDY ONCALL® is a customer service organization in the truest sense of the word. We are here to help the craftsmen make money and meet their individual goals, as well as help our customers fulfill their minor repair needs. Q. What sets ANDY ONCALL® apart from the traditional handyman? A. ANDY ONCALL® has introduced a new level of professionalism to this industry. In the days of increasing concerns about security, many homeowners are leery of allowing a stranger into their homes. Knowing they are working with a professional organization relieves the customers’ anxiety. We also offer the homeowner the advantages of approved, qualified and monitored craftsmen, insurance, a one-year warranty and an organization that stands behind its work. Further, through our pool of craftsmen, we offer one-stop shopping for a variety of home repair needs. All these benefits make ANDY ONCALL® the perfect choice for homeowners. Q. When you say “reasonable” working hours, what do you mean? A. This business is structured so that the Franchise Owner and one employee work in the office five days per week. If properly scheduled, these people each work an eight-hour day. We also accept telephone calls by mobile phone after normal office hours and designated Saturday mornings for estimates and obtaining job materials.
Q. What strengths will I need to be successful in this business? A. We are looking for people with the following attributes: Self-motivation; Excellent communication skills; Good organizational skills; Ability to follow-up and follow-through; Listening skills; A person who enjoys helping others; Common sense and judgment; and Flexibility. In addition, basic computer skills or a willingness to learn computer skills. Q. What is the ANDY ONCALL® training program? A. Our thorough training program covers all aspects of starting and operating a successful ANDY ONCALL® franchise. This comprehensive, three-step program includes up to ten days of training at our Home Office in Chattanooga, Tennessee. This training program includes classroom instruction and on-the-job training. This session will cover every aspect of the business, including sales, marketing, operations, craftsmen relations, personnel, bookkeeping, customer relations and administration. Next, we come to your office for up to five more days of training and assistance. This second phase concentrates on recruiting craftsmen, marketing to the public and customer service. Third, our on-going training will help keep you on top of the latest marketing strategies, procedures, training techniques and industry developments. Q. Is there any charge for this training? A. The cost of this training is included in your initial franchise fee. You will be responsible for paying for your travel, lodging and meals for any training conducted in Chattanooga. Q. What type of computer skills will I need? A. ANDY ONCALL® has developed our own proprietary software computer program to assist you in maintaining customer records, craftsmen records, scheduling and reporting.. Only ANDY ONCALL® Franchise Owners have the use of this proprietary software program. Q. What is the term of my franchise? A. The term is ten years with two ten-year options to renew.
Q. How quickly can I open? A. One of the beauties of our franchise program is that you can begin operations in as few as eight weeks after signing the Franchise Agreement. This short start-up period means you can start generating income far more quickly than with most business opportunities. Q. How much does it cost to open an ANDY ONCALL速 franchise? A. The initial franchise fee range is from $33,000 to $47,000 based on territory awarded. The Franchisor will finance up to fifty percent of the initial franchise fee for qualified individuals. Including fifty percent of the franchise fee plus $12,000 to $15,000 in working capital and $11,150 to $17,050 for business start up costs, we estimate it will cost from $39,650 to $55,550 to open an ANDY ONCALL速 location. Please see the Initial Investment Chart in this package for a complete listing of the estimated expenses. Q. Will I be charged any royalties or service fees? A. Yes. You will pay a five-percent royalty on your weekly net revenues. In part, this royalty helps us cover the costs of providing on-going services.
PRELIMINARY APPLICATION (Please Type or Print) PERSONAL INFORMATION
Date
Name:
Date of Birth:
Residence Address: State:
City: Home Phone:
Zip:
E-Mail:
Marital Status:
Number/ages of children:
Spouse’s Name: EDUCATION
Institution:
Level Completed? Other:
Degree: BUSINESS EXPERIENCE (Attach Resume)
Current Employer: Business Address: City:
State: Type of Business:
Phone: Length of Employment:
Zip:
Position:
FINANCIAL INFORMATION
Approximate Income $ Net Worth: $
Spouse’s Income $ Cash Available for Franchise:
Do you have a source of financing for this franchise? Yes □ No □ Source(s):
Do you presently: Own □ or Rent □ a House □ Condo □ or Apt. □? Equity in Home: I understand that a more complete financial statement will be required prior to the sale of an ANDY ONCALL® franchise. GENERAL INFORMATION
Date you wish to open your franchise?
Are you willing to relocate? □ Yes □ No
What City/Area(s)?
If yes, to what area(s)?
General remarks and/or questions: (attach a separate sheet; if necessary)
I understand that your receipt of this data or any other information obligates neither ANDY ONCALL® Franchising, Inc. nor me and that this information is confidential. Date
By: (Signature of Applicant)
Date:
THE “A” TEAM ANDY ONCALL® Franchisees Annual Conference
ANDY ONCALL® Franchising, Inc. 921 E. Main Street Chattanooga, TN 37408 877.263.9662 www.AndyOnCall.com