Travel Centres 2014 Preferred Supplier Manual by Travel Centres

2014

Preferred Supplier Manual 2nd Edition 2014

Insight Vacations Interhome Irish Ferries Just Sunshine Keith Prowse Mercury Direct Metropolitan Touring MSC Cruises Pioneer Holidays (India) Resort Hoppa Riviera Travel Royal Caribbean Line Scandinavian Airlines Seabourn Cruises Silversea Cruises www.sportstours.ie Sunway Thomson Cruises Travelcube Travel Focus Turkish Airlines Uniworld Boutique River Cruises Wings Abroad Wonderful Cracow World Travel Centre

Turkish Airlines is flying from Dublin via Istanbul to 246 different destinations around the world. A four star airline with a fleet of 237 aircraft (passenger and cargo), we fly to 42 domestic and 204 international destinations and more countries than any other airline. One of the fastest growing airline companies, we have received several “Passengers Choice Awards” from the consumer ranking group Skytrax. Based on 2013 results Turkish Airlines has been chosen the “Best Airline in Europe” for the third year running. We currently have 12 weekly scheduled flights from Dublin to Istanbul departing Terminal 1 in Dublin International Airport and will introduce 40 new routes in 2014. Turkish Airlines is a full service airline with all food and beverages on board included in your ticket price.

Classes Turkish Airlines offer three different types of classes: - Economy Class - Comfort Class (Premium Economy) / Booking class O, U, A - Business Class Note* Comfort class is only offered on certain routes Beijing, Shanghai, Sao Paulo, Buenos Aires, Tokyo, Los Angeles, Hong Kong, New York, Houston and Toronto flights.

Baggage Information Baggage allowance is 30kg per person with 8kg carryon baggage (Business class and economy class for certain routes have an allowance of 40kg plus 8kg carry-on baggage).

Destination Information Currently we fly to 243 destinations and 105 different countries. The breakdown of this by region is as follows: COUNTRY DOMESTIC

T +353 1 844 79 20 F +353 1 844 78 35

Sales: E ie-sales@thy.com Group: E ie-group@thy.com Marketing: E ie-marketing@thy.com

Visa Information Visas for Turkey can be obtained online prior to traveling through the following link https://www.evisa.gov.tr or at the Turkish Embassy in Dublin. For detailed information you can contact the Turkish Embassy in Dublin on 01 668 52 40.

AIRPORT

Istanbul City Tour/Hotel Accommodation

Passengers who arrive in Istanbul Ataturk Airport on connecting flights and have a layover for their outbound flights on the same day can either obtain a voucher for a complimentary overnight stay in a hotel or can benefit from our new spectacular Istanbul tour accompanied by a special guide. To take the advantage of a hotel stay in Istanbul, all connecting flights need to be on the same ticket and must be the first connection between the segments. In addition minimum waiting time for business class passengers has to be 8 hours or more and for economy passengers it has to be at least 10 hours. As an alternative, Turkish Airlines Hotel Desk in Istanbul Airport will arrange an Istanbul tour for you if your stopover is over 6 hours.

105

201

202

EUROPE

FAR EAST

MIDDLE EAST

AFRICA

TOTAL

Contact: Turkish Airlines Inc./Ireland Dublin International Airport, Terminal 1, Mezzanine Level Office 303/304, Swords, Co Dublin.

CITY

INTERNATIONAL

AMERICA

www.turkishairlines.com

105

246

Quality Achievements • Voted the best airline in Europe for the third time in a row by Skytrax Awards • Voted best Business Class Catering by Skytrax Awards • Turkish Airlines the only airline which has 4 star service quality in all service class in Europe • World’s 2nd catering in Economy Class (2013) • Turkish Airlines wins the award for Best Premium Economy Class airline seat at the 2012-2013 • Europe’s youngest fleet 5 (TK’s average fleet age.)

Loyalty Programme Miles&Smiles is a Turkish Airlines’ advantageous Frequent Flyer Program. By flying with Turkish Airlines and other program partner airlines, you can collect miles to spend as you wish. You can find all the details regarding the program at the link below: http://www.turkishairlines.com/en-int/miles-and-smiles/ about-our-program

Contents Index General

Selling Travel out of the Republic of Ireland? Call the Travel Trade Team on 01-6611700 E-mail us on: traveltrade@aviationreg.ie

Car Rental Services

Regulator Contents (index) Useful Websites Useful Telephone Numbers Personal Contacts Login Details Calendar 2014 Calendar 2015 Top Tips on Selling Top Tips on Handling Objections Top Tips on Marketing Top Tips on Public Relations Top Tips on Customer Retention Top Tips on Handling Complaints Top Tips on Maximising profits Top Tips on Cutting Costs Top Tips on Productivity Top Tips on Using Google Top Tips on Using Facebook Top Tips on Handling Vat Top Tips on Credit Card Fraud

4 5 7 9 11 13 15 17 18 19 20 21 22 23 24 25 26 27 28 29 31

Accommodation Bedsonline Bookabed Globe Hotels Interhome TravelCube

32 34 36 38 40

33 35 37 39 41

Airlines Turkish Airlines Scandinavian Airlines

2 - 3 42 - 43

Consolidators

Check our website: www.aviationreg.ie We’re happy to help you with any questions you have

World Travel Centre

44 - 45

Cruising Holland America Line Hurtigruten Royal Caribbean Seabourn Silversea Thomson Cruise

46 48 50 52 54 56

47 49 51 53 55 57

Affordable Car Hire Flexible Car Hire Hertz

60 - 61 62 - 63 64 - 65

Transfers A2B Transfers/ResortHoppa

66 - 67

Ground Arrangements Attraction World Cruising Excursions Do Something Different Discovery Puglia Keith Prowse Metropolitan Touring Pioneer Holidays Wonderful Cracow

68 70 72 74 76 78 80 82

69 71 73 75 77 79 81 83

Insurance Blue Insurance Dolmen Insurance

84 - 85 86 - 87

Technology Amadeus SynNeo/eConcepts TecSupport Travelport

88 90 92 94

89 91 93 95

Tour Operators Breakaway Crystal/Al Fresco Eurocamp Group Travel International If Only … Just Sunshine Mercury Direct Sunway The Travel Corporation

96 98 100 102 104 106 108 112 114

- 97 - 99 - 101 - 103 - 105 - 107 - 109 - 113 - 115

General Photo Call: Conference 2013 Monthly Comparative sales Stats Destination Ready Reckoner

118 - 123 124 - 125 126 - 131

Ferries Irish Ferries

58 - 59

Travel Centres, 14, The Fairways, Golf Links Road, Dunmore East, Co. Waterford, Ireland. Tel: 051 383 622 / 051 810 003 Email: info@travelcentres.ie Website: www.travelcentres.ie All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Publisher’s Note: Whilst care has been taken in compiling the information contained in this manual, the publishers cannot accept responsibility for any errors or omissions.

Useful Information

Travel Industry Training Specialists

Websites

More Profit More Bookings & More Repeat Business Welcome to Travel Training Solutions, assisting the Travel & Leisure Industry fulfill the potential of their people. • • •

Improving Travel Sales Skills Developing Customer Service Excellence Increasing People Performance

For further information on how we can help, or a no obligation free consultation please don’t hesitate to contact us:

www.a2bairportparking.com www.a2btransfers.com www.aberdeenairport.com www.affordablecarhire.com www.airlinequality.com www.airlinemeals.net www.attractionworld.com www.aviationreg.ie www.azamaracruises.co.uk www.barclaycardbusiness.co.uk www.bedsonline.com www.belfastairport.com www.birminghamairport.co.uk www.blackpoolinternational.com www.blueinsurance.ie www.bookabed.ie www.bournemouthairport.com www.breakaway.ie www.bristolairport.co.uk www.budgetyourtrip.com www.buseireann.ie www.calluma.com www.celebritycruises.co.uk www.chartsbin.com www.cilt.ie www.cityofderryairport.com www.conduit.com www.contiki.com www.corkairport.com www.coursera.com www.cruiseholidayguide.com www.cruisingexcursions.com www.cruisingpower.ie www.crystalholidays.ie

www.dayuse-hotels.com www.dectek.ie www.discovertravel.ie www.discoverypuglia.com www.distancefromto.net www.dolmen-insurance.ie www.donegalairport.ie www.dosomethingdifferent.com www.dublinairport.com

www.eastmidlandsairport.com www.eat2eat.com www.econcepts.ie www.edinburghairport.com www.embassyworld.com www.emirates.com/ie www.etihad.com www.eurocamp4agents.ie www.evernote.com/ www.exeter-airport.co.uk

mail: kirk.myers@traveltrainingsolutions.co.uk tel: +44 (0)790 840 3031

www.farebank.ie www.festivals.com www.fetchmyluggage.co.uk www.filedropper.com www.flatseats.com www.flexiblecarhire.com www.flightrights.ie. www.flysas.ie www.flywaterford.com www.freecrm.com www.freetranslation.com

www.galwayairport.com www.getairmail.com/ www.glasgowairport.com www.glasgowprestwick.com www.globehotels.ie www.gti-ireland.com www.guernsey-airport.gov.gg

www.heathrowairport.com www.hertz.ie www.hipmunk.com/ www.hollandamerica.co.uk www.hotspot-directory.com www.hurtigruten.co.uk/agents

www.ie.amadeus.com www.ifonly.ie www.iifa.ie www.imagine.ie www.insightvacations.com www.interhome.ie www.iom-airport.com www.irelandwestairport.com www.irishferries.com www.irishpubsdirectory.com www.irishrail.ie www.itaa.ie www.ittn.ie www.iwesoft.com/product/34/ image-resizer

www.jerseyairport.com www.join.me www.justsunshine.ie

www.keithprowse.ie www.kerryairport.com www.kropla.com

www.launcheffectapp.com www.leedsbradfordairport.co.uk www.libreoffice.org/ www.liverpoolairport.com www.logotournament.com www.londoncityairport.com www.london-luton.co.uk www.longatwickairport.com www.lynda.com

www.mailchimp.com www.mailinator.com/ www.manchesterairport.co.uk www.mercurydirect.ie www.metropolitan-touring.com www.mikogo.com/ www.moonfruit.com www.morguefile.com www.msccruises.co.uk www.msgtag.com/home/ www.mywot.com/

www.nationaltransport.ie www.newcastleairport.com www.nileguide.com www.nra.ie

www.onestoptouringshop.com www.openflights.org www.oxfordairport.co.uk

P Q R

www.packagetrackr.com/ www.pagemodo.com www.penzu.com www.pioneertravels.com www.quora.com www.raveable.com www.resorthoppa.ie www.rivieratravel.ie www.robinhoodairport.com www.royalcaribbean.ie www.rsa.ie

www.sanebox.com www.seabourn.co.uk www.seat61.com www.seatguru.com www.shannonairport.com www.silversea.com www.similarsites.com/ www.similarsitesearch.com www.sligoairport.com www.southamptonairport.com www.southendairport.com www.spain.info www.sportstours.ie www.stanstedairport.com www.stenaline.ie www.stepuptravel.com www.synneo.ie www.sunway.ie

www.tbicardiffairport.com/ www.tecsupport.com www.teuxdeux.com www.thomson.co.uk/cruise www.timeanddate.com www.tmb.ie www.towd.com www.transport.ie www.travelbiz.ie www.travelcube.ie www.travelextra.ie www.travelfinders.ie www.travelfocus.ie www.travelfox.ie www.travel-industry-dictionary.com www.travelport.com/ireland www.typingweb.com/

www.united.com/ie www.uniworld.ie

www.whatsonwhen.com www.wheretoskiandsnowboard.com www.wikihow.com www.wingsabroad.ie www.wonderful-cracow.com www.world66.com www.worldclimate.com www.worldreviewer.com www.wtgonline.com

www.zamzar.com

Useful Information Telephone Numbers

A B

D E F G H I

A2BTransfers.com 0044 1488 804 808 A2Bairportparking.com 0044 1488 804 808 Aberdeen Airport 0044 844 481 6666 Affordable Car Hire 076 801 164 01 879 2500 Amadeus Attraction World 0044 121 486 0300 Azamara Cruises 0044 844 493 4016 Barclaycard (Commercial) 0044 844 822 2100 0044 844 811 6666 Barclaycard (Technical) Bedsonline 0818 275 722 0044 28 9448 4848 Belfast Airport Birmingham Airport 0044 871 222 0072 Blackpool Airport 0044 844 482 7171 0818 484 484 Blue Insurance Bookabed 0818 365 465 Bournemouth Airport 0044 1202 364 000 Bristol Airport 0044 871 334 4344 01 607 9999 Breakaway.ie 01 8366 111 Bus Éireann Cardiff Airport 0044 1446 711111 Celebrity Cruises 1800 932 611 Chartered Institute of Logistics 01 676 3188 & Transport 01 661 1700 Commission for Aviation regulation Contiki 01 775 3838 Cork Airport 021 4 31 31 31 Cosmos (TravelFox) 1890 989802 0044 800 091 8274 Cruisingexcursions.com Crystal Holidays 01 433 1028 Department of Transport 01 670 7444 0044 28 7181 0784 Derry Airport 021 463 5440 Discover Travel Discovery Puglia 01 254 4280 Dolmen Insurance 01 8022315 Donegal Airport 074 954 8284 Do Something Different 1800 80 40 44 01 814 1111 Dublin Airport East Midlands Airport 0044 1332 852939 01 5240 040 E-Concepts Edinburgh Airport 0044 844 481 8989 Emirates 01 516 1600 Etihad Airlines 01 765 1800 Eurocamp (formerly Keycamp) 021 425 2300 0044 1392 367 433 Exeter Airport Flexible Car Hire 021 601 9067 Galway Airport 091 755 569 Glasgow (International) Airport 0044 844 481 5555 Glasgow (Prestwick) Airport 0044 871 223 0700 Globe Hotels 01 256 9529 GTI (Group Travel International) 01 843 4734 0044 1481 237 766 Guernsey Airport Hertz Car Rental 053 915 2500 Holland America Line 0044 843 374 2300 Hurtigruten 01 607 4420 Iarnród Éireann 01 8366 222 If Only … 01 447 5275 Imagine Telecom 1890 929 007 Insight Vacations 01 775 3838 Interhome 01 431 1086 Ireland West Airport (Knock) 094 936 8100 Irish International Freight Association 01 854 5411 Irish Ferries 0818 300 400 Irish Travel Agents Association (ITAA) 01 417 9696 Irish Travel Trade News 01 450 2422 Isle Of Man Airport 0044 1624 821600

J K L M N O P R S

U V W

Jersey Airport 0044 1534 446000 Just Sunshine 01 9695566 Keith Prowse 01 878 3500 066 976 4644 Kerry Airport Leeds/Bradford Airport 0044 871 288 2288 0044 871 521 8484 Liverpool Airport London City Airport 0044 207 646 0088 0044 844 892 0322 London Gatwick Airport London Heathrow Airport 0044 844 335 1801 London Stansted Airport 0044 844 335 1803 London Luton Airport 0044 158 240 5100 London Southend Airport 0044 1702 538500 Manchester Airport 0044 8712 710711 1800 805 515 Mercury Direct Metropolitan Touring 0044 208 675 4150 1800 932 499 MSC Cruises National Roads Authority 01 660 2511 National Transport Authority 01 879 8300 Newcastle Airport 0044 871 882 1121 Oxford Airport 0044 1865 290 600 Platinum Results 0044 7908403031 0091 484 2864 000 Pioneer Holidays Resort Hoppa 01 828 0765 01 905 6300 Riviera Travel Road Safety Authority 1890 406 040 1800 555 604 Royal Caribbean Scandinavian Airlines 01 844 5888 (agents sales support) Shannon Airport 061 712000 0044 871 220 2210 Sheffield Airport Seabourn 0044 843 373 2000 Silversea 01 611 0560 071 916 8280 Sligo Airport 0044 844 481 7777 Southampton Airport 01 635 0200 Spanish Tourist Board www.sportstours.ie 01 4572311 Stena Line, Dún Laoighaire 01 204 7722 Stena Line, Rosslare 053 61560 Sunway (Summer Sun) 01 231 1800 Sunway (Worldwide) Sunway (Escorted Tour) Syneo 01 547 7884 TecSupport 091 477 600 The Travel Corporation (formerly 1STS) 01 775 3803 Thomson Cruises 1800 927 404 087 256 7962 TravelBiz 01 275 0211 TravelCube 01 291 3708 Travel Extra Travelfinders 01 496 6644 Travel Focus 1890 929 323 086 8583585 Travel Media Travelport 01 602 0444 United Airlines 01 672 7070 Uniworld Boutique River Cruises 01 775 3838 Vertical Group Waterford Airport Wings Abroad Wonderful Cracow World Travel Centre

0044 800 983 000 051 846 600 01 871 9444 085 7611 638 01 416 7077 9

Useful Information Personal Contacts

Travelbiz.ie

Name

Phone Number

Website

Ireland’s travel trade buzz direct to your inbox...

• The Travelbiz Directory & Diary • The Travelbiz e-zine that goes out over 120 times per year • The Travelbiz.ie industry website

11 28

Useful Information Login Details

Website

Username

Password

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Useful Information

April 2014 W

S 1

May 2014 S

June 2014 S

8 NIGHT ROUND-TRIP FROM DUBLIN

1 2

Christmas Market Cruise aboard Boudicca departing 10th December 2014 Ask for details on how you can get

FREE ALL-INCLUSIVE DRINKS

WINTER CHRISTMAS MARKET CRUISE

Boudicca • 10th December 2014 • 8 nights

EARLY BIRD SAVER SAVE £200 PER COUPLE For more info call our dedicated travel agent booking line today on

00353 153 608 01 Lines open: 9am to 9pm • 7 days a week

CRUISE ITINERARY Date

Port of Call

Wed 10th

Dublin, Ireland

July 2014 Arrive Depart

At Sea

Fri 12th

At sea

Sat 13th

Hamburg, Germany

13.00 22.00

Sun 14th

Bremerhaven (for Bremen), Germany

08:00 16:30

Mon 15th

Cruising North Sea Canal Amsterdam, Netherlands

12:30 21:00

Tue 16th

Zeebrugge (for Bruges), Belgium

10:00 22:00

Wed 17th

At sea

Thu 18th

Dublin, Ireland

December 2014

November 2014

September 2014 S

October 2014

16:00

PLUS A FREE CABIN UPGRADE AND FREE CAR PARKING*

23:00

Thurs 11th

August 2014

Useful Information Calendar 2015 January 2015 M

Training Trainingfor forthe theTravel TravelIndustry Industry Subsidising, sourcing, supporting tailored training forfor the Developing, sourcing and training Developing, sourcing and supporting supporting training for Irish Travel all of travel all areas areas of the theIndustry travel industry industry

February 2015 S

Sales Sales & & Marketing Marketing

Social Media Workshops

Information, queries or suggestions: E-mail: fionnuala.carter@itaa.ie Information, or Information, queries queries or suggestions: suggestions: Tel: 01 4179696

E-mail: E-mail: fionnuala.carter@itaa.ie fionnuala.carter@itaa.ie Tel: 01 Www.travelprofessionalsskillnet.com Tel: 01 4179696 4179696 or Training at www.itaa.ie Or Or visit visit Training Training at at www.itaa.ie www.itaa.ie

April 2015 W

Septemeber 2015

S 1

December 2015

T 1

November 2015 S

June 2015 S

October 2015 M

August 2015

May 2015 S

Professionals Cert. Travel Professionals Higher Cert. Travel Development andHigher Coaching Personal Workshops Social Media Workshops Social Media Training the Trainer Personal Travel Law and Personal Development Development and Coaching Coaching Training Trainer Interns & Jobseekers Free Training the thePlaces Trainer Travel Travel Law Law

July 2015

Diploma in Digital Marketing Diploma Digital Diploma inWebinars Digital Marketing Marketing Livein Clinics Digital Clinics Digital Training Recorded Management Development Management & Supervisory Skills Management Development Supervisory Skills Sales & Marketing Supervisory Skills

March 2015

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Top Tips

Selling

Handling Objections

DEFINITION: Selling is the art of closing the deal where the ‘deal’ in question is the exchange of certain goods or services in return for money. We are not in the travel business. We are in the selling business. It just happens that what we sell is travel — travel destinations, travel products, travel services and even travel concepts. Whilst some lucky individuals are born sellers, most must learn the skill set and it is a set of skills that can most definitely be learned once one understands the concepts behind it and the psychology of why people buy in the first place. Like all things, practice makes perfect. So, here are our top selling tips. They are not the only ones. They may even differ from what other individuals or companies claim are the best or most effective tips,but they represent a good starting point so you could do worse than incorporate them into your own deliberations.

1 Know Your Product/Service Know your product/service. You need to know your subject matter inside out and that means taking every opportunity to read up on your subject, whether that means brochures, books, magazines, travel articles, trade publications, tourist board marketing literature etc. The more you know, the more comprehensively you can address a client’s needs by answering all their questions and allaying any concerns that they might have. The ultimate product knowledge of course comes from visiting a destination or experiencing a product or service. There is never a substitute for the ‘real thing’ but comprehensive product knowledge comes a good second. Travel Centres recognises this fact by ‘It is not your customer’s job to hosting weekly webinar remember you. It is your obligation and sessions in conjunction responsibility to make sure they don’t with key preferred have the chance to forget you’. supplier partners. - Patricia Fripp

2 Know Your Client People buy on emotion and later use logic to justify their purchase decision. Listen and learn. The single most important part of any potential transaction is the information gathering phase where you need to ask sufficient questions in order to build up a profile of who your client is and what they want.

3 Never Sell On Price Never sell on price. ‘Real’ selling is all about ‘features’ and ‘benefits’. You need to paint a compelling picture for the client.

4 Be Enthusiastic Be enthusiastic. Enthusiasm and passion are infectious human emotions. The more genuinely enthusiastic and passionate you are about the product or service you’re selling, the greater the likelihood that the client will purchase.

5 Don’t Guess If you don’t know the answer to some question, admit that you don’t. Clients respect honesty.

6 People Love To Buy People love to buy — but hate to be sold to! Sell what people want to buy and not what you want to sell!

DEFINITION: When you demonstrate, explain a feature, talk about a benefits or uses a sales closing technique, your customer may well respond in the negative sense , giving excuses or otherwise heading away from the sale. Main and Minor Objections

Common Objections

Objections are either ‘main’ or ‘minor’ ones. Main objections are deal breakers that, if not overcome, will prevent you from closing the sale. Minor objections are usually beliefs that cause your customer to question something about you, your product, your service or your company. Distinguishing between main and minor objections takes a combination of experience and acuity.

• They say that they do not need your product or service for some reason or another, or perhaps have a need that you cannot satisfy. • Objections about the price of the product. • The customer objects to some element of what you are selling, whether it is aspects of a service or details of a product. • An objection around time, such as the person not being ready to buy. • The customer questions the source of the product or its credibility.

1 Ask For A Sale Then Shut Up

6 Be An Active Listener

While it is important to draw out objections, it is even more important not to help your customer think up more objections. In other words, if the person you are talking with agrees with a statement you’ve made, move on and don’t bring up any additional details. The golden rule of selling applies not only during a close but during objection handling.

Give your prospect your full attention and avoid the temptation to think about your response while they are speaking. Learn to be an active listener. An active listener is not only listening to what their prospect is saying, but is also trying to discover the meaning behind their words. Research indicates that 65% of our communication is nonverbal. Therefore, it is vitally important to pay attention to body language and listen for voice inflections. In addition to observing your prospect’s gestures, you must also learn to be mindful of your nonverbal signals.

7 Pressure Is An Art Practice F.U.D. (Fear, Uncertainty, Doubt) when addressing a clients’ objections or when, for example, articulating the argument in favour of using an agent over that of booking directly on the Internet — e.g. Trip Advisor rankings have been shown to be manipulated. Search engines direct users to certain sites based on browsing habits etc.

8 Be Truthful And Never Exaggerate Don’t overuse descriptive adjectives. Complaints often occur as a direct result of over-selling rather than any inherent shortcoming in the product or service purchased. Under-promise but over deliver! Better to lose a sale if you’re not confident that the product/destination is suitable for your client, rather than rationalizing that a sale is better than no sale and risk compromising your reputation and integrity into the future.

9 Don’t Give Too Much Away Show a client enough to impress upon them that you know what you’re talking about and that you have the knowledge and expertise that they need and will benefit from but not so much that they will simply go off and book it themselves online. Don’t refer to specific companies or properties. Try to speak in generalities. Use FUD techniques to impress upon the client the pitfalls of doing it themselves.

10 Don’t Be Afraid To Close Many people who are good ‘sellers’ are poor ‘closers’. If a client walks into your agency or calls you on the phone, you must work on the simple premise that they want to purchase something from you so don’t be afraid to capitalise on that assumption. Use strong closing statements like ‘How would you like to pay for that’ as opposed to weak ‘get off the hook’ ones like ‘Take these brochures and go off and have a think about it’! The ‘Pareto’ principle states that 80% of your sales come from 20% of your clients. Make sure that you know who those 20% are.

2 Ask Questions For ‘customer-owned’ objections, your main focus should be to get as much detail about the objection as possible. Again, asking questions is more important than talking more about your product, service or self. If you ask enough questions about why your customer objects to something, they will reveal their reasons. If you don’t ask questions, you may very well be fighting a lost battle.

3 Stop And Reflect Never rush your response to an objection. Show the customer you are listening! Sales people often respond too quickly in these situations.

4 Recognise The Signal Remember that objections are often a “BUYING SIGNAL” because the customer is questioning your offer. If they had no interest, why would they still be talking to you?

5 The 3-5 Rule Remember that statistically speaking 3-5 OBJECTIONS are needed before a person will buy. Simply put, an objection is nothing more than a request for additional information. As a general rule, prospects are hesitant to commit to purchasing a product or service until they have convinced themselves they need it and that they are getting it at a fair price.

7 Clarify The Objection By feeding the objection back in the form of a question it gives your prospect an opportunity to expand upon their concern. This technique reduces the perception of pressure. By having the opportunity to explain their position, your prospect will frequently answer their own objection. Another reason it is important to clarify the objection is to make sure you are addressing their exact concern and not creating a new one. Some objections are of greater importance to your prospect than others. After you clarify the objection, you need to ask your prospect how important that concern is to them.

8 Resolving The Objection Take the following into consideration: Stay big picture, but be prepared to provide details as necessary. Verify the objection has been resolved.

9 Closing Questions You may have to ask for the order several times before you get the sale, so make sure you vary your closing questions. Remain patient and be persistent without becoming argumentative.

Top Tips

Marketing

Public Relations

DEFINITION: Marketing is the process of communicate the value of a product or service to customers.

DEFINITION: Public Relations (PR) is the practice of managing the flow of information between an individual or a company and the public.

Where selling is all about one-to-one transactions, marketing is essentially about one-to-many transactions. Many text books suggest that marketing can be distilled down to just five ‘P’s — Product, Place, Price, Promotion, People. The term ‘marketing’ intimidates many people but as long as you can remind yourself that it is simply an extension of the selling process whereby instead of trying to persuade just one customer to part with their hard-earned money, you’re trying to persuade many — and not necessarily all at the same time. Like selling, marketing is as much an art as a science and whilst some people take to it like a duck to water, it is possible to build up your expertise and effectiveness in this discipline through a combination of hard work, repetition, observation, learning from your mistakes and being mindful of some of the following ‘principals’.

Put simply, PR is about the ongoing process of always trying to present your company in the best possible light, as far as the general public is concerned. It is also about the practice of protecting as well as enhancing the reputation of any particular organization/firm or for that matter any individual. In today’s world of fierce competition and social media, where every travel agent strives hard to work on its brand image, public relations is more relevant than ever before. It is essential for every organization to communicate well with its public/target audience. Public relations may include a company or individual gaining exposure to their audiences using topics of public interest and news items that do not require direct payment. Common activities include speaking at conferences, winning industry awards, working with the press, and employee communication.

1 Know Your Audience

7 The Power Of Bartering

1 Start A Blog

5 Include Your Website Address

Successful campaigns get that way because marketers know their audience. They fully understand their needs, how to help meet those needs and how to create demand. Knowing and understanding your audience through proper market segmentation means a well targeted campaign that generates a profitable return.

This is an excellent tool to promote your business and get others to use services. You can trade your product for advertising space or for another company’s product or service. This is especially helpful when two companies on limited budgets can exchange their services.

Always include your website address on all your press releases and promotional materials. By having your website address on your promotional materials, especially when it can be viewed online, you are driving traffic to your business and making it easy for readers to click.

2 Focus On The Offer

Establish your authority or expertise by dispensing little nuggets of advice to intending travellers without actually trying to sell them anything. Don’t go into too much detail — just enough to establish that you know what you’re talking about with the inference being that one would do well to have your company looking after their travel arrangements or advocating on their behalf.

No single marketing effort works all the time for every business, so rotate several marketing tactics and vary your approach. Your customers tune out after a while if you always sing from the same hymn sheet. Not only that but you will get bored. Marketing can be fun, so take advantage of the thousands of opportunities available for communicating your value to customers. But don’t be arbitrary about your selection of a variety of marketing ploys. Plan carefully. Get feedback from customers and adapt your efforts accordingly.

A marketing offer is the driving force of marketing promotions that drive results. In fact, market testing has proven that the offer is the most significant criterion for conversion. Focus on your offer if you want to be successful.

3 Split Test Never ever run a campaign without testing something. One of the most common is a split test which allows you to simultaneously test two versions of something. It can be a web page, post card, or email. Split testing is essential for improving performance.

4 High Production Values Did you know it costs six times more to make a sale to a new customer than to an existing one? You can use newsletters to focus your marketing on past customers. Keep costs down by sacrificing frequency and high production values. If printed newsletters are too expensive, consider an e-mail newsletter sent to people who subscribe on your web site.

5 Don’t Sell On Price This can often lead to discounting and lower profitability. Focus on creating so much value that the perception of price becomes less relevant

6 Create Value After Sale As a marketer, it’s your job to understand your market segment(s) and build relationships and not simply dump people off at the front door of your agency and walk away. Focus as much of your energy on building relationships with customers as you do prospects.

8 Rotate Marketing Tactics

9 Promotional Activities Use cross-promotional activities to market your business — e.g. you print some DL or A5 flyers that promote another local business that is complementary to yours and they do likewise. Some examples would be a local camera shop or chemists that you recommend your clients to get their holiday snaps printed at or a local shop or boutique where they can purchase their new bikini-wear or suitcases etc. The idea is that you get to target a whole new audience that might not otherwise be using your services but who are in that frame of mind. The other partner retailer does likewise in promoting your agency as the preferred choice for people making their travel arrangements.

10 Costless Marketing Activities Not all marketing initiatives or activities need to cost you money. So why not make reference to some special offer when your staff answers the phone — e.g. ‘Good afternoon. Thanks for calling ABC Travel. My name is Mary. Would you like me to email our latest offers to you?’ (or words to that effect! This way you can easily build up an email database for use with your CRM policy.

2 Approach A Radio Station Offer to do a weekly/monthly ‘spot’ for thirty minutes where you discuss various aspects of international travel, be it up and coming resorts or destinations, common mistakes that travellers often make when planning their trip or indeed anything that you feel might be relevant to a travel-hungry audience. Radio station programmers have a lot of ‘air-time’ to fill each week and you’d be surprised at how easy it often is to get approval for such a suggestion. The same principle applies with regard to local or regional newspaper titles or free sheets. Publishers always welcome the opportunity to fill those column inches with relevant or interesting content. Be prepared to sell yourself by writing your own articles. Local media are more than happy to print because they don’t have to write it themselves! An interesting article is great free publicity.

3 Think Of Your Plan Of Attack Figure out who you want to reach, and why; when you want to reach them; and how to measure success, or how you will know if your plan is successful. Successful PR is all about targeting the right sources. The more targeted you are, the more successful your chances are of getting a journalist to respond to your pitch.

4 Do A Press Release Get into the habit of generating regular press releases and submitting them to your local newspaper. It might be about a new member of staff who has just joined the company or a fam trip that one of your staff has just returned from. Deliver your message in a short media-friendly way. Be brave and whenever you see something to comment on, just send an email.

6 Generate Articles Generate articles that people care about. There has to be more to your message than: I’m here; come buy my product. Your PR efforts should be engaging and interesting to audiences, because an engaged audience member is more likely to pay close attention to your communication efforts.

7 Word Of Mouth Provide an exceptionally good service and your customers will love it and talk about it. Word-of-mouth is still one of the most powerful PR tools, and with the significant advances in communication technologies, no business can afford to have a bad reputation. If you offer a professional and efficient service, clients will recommend you to others, and there is no PR tactic that’s more effective.

8 Join The Chamber Of Commerce Join your local chamber of commerce, if there is one in your town/locality. A chamber of commerce is a means for businesses to work together to look out for their common interests. These societies advocate on behalf of the local business community. Apart from promoting your own business interests by getting involved, this is an excellent way to network.

9 Sponsor And Get Exposure Sponsor an event, local team or deserving charity. It might even be possible to do it in conjunction with one of your suppliers who will also be glad of the additional exposure and public goodwill. Your sponsorship (or co-sponsorship) might take the form of a free draw for a holiday. Alternatively and budget permitting, you might consider sponsoring jerseys for a local boys or girls’ GAA, soccer, hurling ore basketball team. The only limitation on the possibilities here is your own imagination. Sometimes you have to spend a little money to make money, and sponsoring an event or supporting a charity through your business is a great way to get your name out there. 21

Top Tips

Customer Retention

Handling Complaints

DEFINITION: Customer retention is defined as the activity that a company undertakes in order to reduce customer defections. Successful customer retention starts with the first contact a company has with a customer and continues throughout the entire lifetime of a relationship. Capturing the client is sometimes the easy part. Keeping them can often be where the hard work begins. Some travel agents become so focused on recruiting new customers that they fail to effectively address the need to retain those that they already have. This is counterproductive considering that it’s far easier (about 50% easier according to Marketing Metrics) to sell to existing customers than to capture new prospects. Agents often tend to focus more on customer addition, whereas customer attrition can have a much more negative impact on their business. For those who feel that customer retention plays a relatively minor role in helping their agency grow a healthy bottom line, here’s something that should give you plenty to think about: Attracting new customers will cost your company 5 times more than keeping an existing customer.

1 Earn Customer Loyalty

6 Get the right on-hold audio

Customers don’t owe you their loyalty. You have to earn it — continually. Having an effective customer retention program in place gives you the ability to identify, track, and custom promote to those customers who are most likely to become loyal, long-term sources of revenue. CRM can help you to keep constantly focused and on message with each of your customers. Loyal customers don’t just come back; they don’t simply recommend you, they insist that their friends do business with you.

More than two-thirds of consumers admit to putting the phone down if they’re placed on hold to silence for more than 30 seconds. Playing music or promotional marketing messages can keep them with you longer. However, on-hold audio can have the opposite effect if it is treated as an afterthought. Repetitive jingles or disingenuous apologies for keeping them waiting don’t always go down well. Think about your customer demographic: who they are, and why they’re calling you. The right on-hold audio can keep a customer holding for longer.

2 Fix It!

7 Take Care Of Online Customers

Customers don’t necessarily expect you to get it right all the time but they do expect you to fix things (and quickly) when things go wrong. Indeed, the real measure of the quality of a company and its commitment to proper customer retention is how they react when things go wrong.

Socialising with your customers online can build retention if you do it correctly. The key is to tone down the corporate presence and give your customers a voice and a forum to connect with other customers, and then let them build the traffic. As you build your Facebook fans and twitter followers, stay engaged with them and establish ‘alerts’ so that you can react to whatever is being said (both good and bad) about your agency. Always take care of your social media savvy customers, as they can either be your most powerful advocates or your biggest PR nightmares.

3 Identify Your Profitable Clients Hard to believe sometimes but probably 80% of your profits are generated from just 20% of your clients so try to identify them and fulfill their needs by selling them what they want. Promotions can be a very effective way of retaining customers by keeping them actively engaged with your agency/brand. The key is to run relevant promotions that reward customers, make them feel good about doing business with your agency, and encourage them to do more of the same.

4 Recognise And Appreciate Train and coach your staff to accept the idea that they own a part of the business as if it were their own. Take that attitude to sales and customer service and you will have a person who will embrace the customer as if it were a one-on-one relationship between a proprietor and a customer. This is the old-fashioned grass-roots approach – treat the customer with total respect.

5 Give A Differentiated Experience Offering something the competition doesn’t (or can’t) is a wonderful way to retain customers. In fact, according to a recent study, the ability to deliver a differentiated experience was the leading factor in maintaining customer loyalty.

8 Contact The Client Many agents tend to be paranoid about contacting clients after they return from holiday for fear that they will open a can of worms. Better to take that (minimal) risk and deal with whatever you find than to ignore it and have clients bad mouthing you to their friends and colleagues behind your back.

9 Keep Contact With All Customers You should also take the opportunity every year to trawl through your customer records in order to see if there is anyone who hasn’t travelled with you in recent times. This serves two purposes: to ascertain as to whether they booked elsewhere or online or to take the opportunity to update them on new/relevant offers that are available. Either way, you’ll invariably find the exercise worth the effort.

DEFINITION: A complaint is an expression of dissatisfaction whether justified or not. Nobody likes dealing with complaints but when you come to think of it, they are an excellent way of potentially turning defeat into victory! Isn’t it much better for a customer to tell you what they felt was wrong with their holiday of the service you provided and at least afford you the opportunity to redeem yourself and your company in their eyes, rather than have them never come back to you again and bitch about you behind your back.

1 Have An Open Policy

6 Learn From Every Complaint

Have a clear, flexible welcoming and open policy on complaints. A complaint is an opportunity for you to redress a perceived failing in the eyes of the customer who brings the matter to your attention and thus should be capitalised on whenever possible.

Do something! Fix the procedure/protocol; train staff in the issue; eliminate the fault. Wherever possible, let the complaining customer know that they have helped you resolve a problem – they’ll feel great and come back again and again (and will probably tell their friends!)

2Show Courtesy

7 Minimise The Reasons

Thank the customer for complaining. Say that you are sorry that the problem has happened. This is NOT an admission of guilt on your part, it’s just good manners.

Prevention is always preferable to cure. Do you have a continuous improvement culture? Do you check customer satisfaction regularly? Do you check the quality of the goods/services sold in your agency? Remember it costs at least 5 times as much to gain a new customer than to keep an existing one.

3 Recognise The Complaint Start with the view that the customer has a valid point, not that he/she is trying to rip you off. Accepting that the customer may well have a point, (even internally), may well trigger ideas for an acceptable resolution. This will instantly give you an advantage, as you not only will have more empathy with the customer, but also you know your business better than them and so can hopefully see the solution quicker.

4 Get All Of The Facts First Letting the customer give you all of the information helps you fully understand the situation and, if they are emotional, will give them time to calm down.

5 Don’t Opt For Easy Solution Don’t automatically opt for the ‘credit note/ex gratia gesture solution’. It’s very tempting to give the customer a partial refund, credit note or vouchers, and in many cases, done properly, it makes good PR sense. However, too often it is done INSTEAD of solving the problem, which can lead to more complaints about the same thing because it hasn’t been fixed, and also has a tendency to send out the wrong signals to serial complainers and only encourages and reinforces such behaviour.

8 Maintain Regular Contact Maintain regular contact with the complainant. For example, if you have to wait a week or more whilst a supplier such as a tour operator waits for a report back from the resort, ensure that you communicate that fact to the customer and even call or email them periodically lest they think that you have forgotten about them. Remember, perception is everything.

9 Avoid Further Complaints Most complaints tend to occur due to overzealous selling in the first place which results in unrealistic expectations on the part of the customer. Always be careful to remind clients of the old adage that ‘you get what you pay for’. Most complaints tend to occur not because of some inherent shortcoming in the actual product, destination or service provided but rather the manner in which it was ‘pitched’ to them in the first place. Avoid hyperbole and overuse of adjectives and absolutes such as ‘amazing’, ‘exclusive’, ‘top-notch’, ‘world-class’ and so on and just reserve them for those rare instances when it really does do what it says on the tin!

‘When complaints are freely heard, deeply considered and speedily reformed, then is the utmost bound of civil liberty attained that wise men look for.’ - John Milton

10 Under Promise And Over-Deliver Under promise and over-deliver. Don’t make exaggerated claims in order to close a sale. If you’re presented with a complicated quote that you know will probably take two days to put together, tell the client that you’ll be back to them in three and then surprise them when you revert a day earlier than expected. Always try to exceed their expectations. 23

Top Tips

Maximising Profit

Cutting Costs

Definition: Profit is a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something. There is an old saying that ‘turnover is vanity but profit is sanity’ and it is very true. Too often, people focus on closing a sale at any cost and either spend to much time and effort in chasing an enquiry that delivers very little margin at the end of the day or end up discounting out of that margin in order to capture an elusive booking — rationalizing that any sale is better than no sale at all. All travel agencies represent a team effort where every single member of staff needs to be mindful at all times how their actions (or inactions) impact on overall profitability as they are all stakeholders in the business. Here are some reminders of things that agents can do to help maximise their profitability.

1 Increase Your Use Of/ Dependence On Preferred Suppliers Earn more commission by supporting those suppliers who value your business and have agreed to pay you more for the bookings that you put their way. Typically, you can expect to earn anywhere from 10% to 50% more commission by simply moving such discretionary sales to preferred suppliers without even having to grow your own turnover. The added benefit that you get when you support preferred suppliers is that they’re much more likely to ‘bend the rules’ if mistakes or errors occur as you are seen as a commercially important customer to them. This ‘VIP’ treatment presumes of course that your figures are both healthy and regular and that you don’t have a record of regularly causing errors/ mistakes.

2 Focus On Margin Focus more on margin and less on turnover. Margin is the key in our industry and with so many overheads having increased in recent years; the standard 10% commission is no longer sufficient in order to generate profit for a travel agency and so must be increased at every available opportunity.

3 Incentivise Staff The one common denominator that seems to single out more successful businesses is that there is a clear focus on growing sales through the use of both regular (i.e. weekly or monthly) sales targets and staff incentives. Incentives work.

4 Reduce Costly Errors Prevention is always better than cure and nowhere is this more relevant than where mistakes are concerned. Given the nature of the business that we are in, mistakes invariably cost money and in some instances — lots of money — whether that be by way of ADM’s on incorrectly issued tickets; compensation paid to clients because of mis-advice or nuisance money paid to complaining clients in order to diffuse certain situations before they escalate into litigation. Mistakes cannot, of course, ever be eliminated 100% as that is an impossibility given the fallibility of human nature but they can be greatly minimised through a combination of proper training and instruction; well documented internal procedures; adequately qualified people undertaking the right tasks and an overarching philosophy of checking and double-checking everything before ending the transaction. Ninety to ninety-five percent of all mistakes are avoidable.

5 Cut Costs As is explored in more considerable detail in the companion article entitled ’Top cost-cutting tips’, the single most effective way of maximising your agency’s profitability is by cutting your costs as every €1 saved is roughly equivalent to you generating €100 in gross sales value. Costs can be cut by changing your energy and telecom providers; your credit card acquirer and numerous other initiatives.

6 Use Email Rather Than Phone Although the cost of phone calls and telecommunications in general have plummeted in recent years the volume of calls made by travel agents is still significant enough that the annual cost of same is still likely to be a considerable four-figure sum, particularly with the percentage of calls that now have to be made to mobile phones, rather than land lines. Try acquiring clients email details whenever possible and communicate with them via that medium whenever possible as the cost of email is effectively zero. The other major benefit of communicating via email is that you will always have a written record of who said what to whom and when — extremely valuable if/when anything gets disputed down the line.

7 Improve Productivity The single biggest overhead of any travel agency is the staff cost, so this is an area that agency owners, managers and supervisors need to look at critically. The more productive all members of staff are, the lower the staff ratio to income level is and thus, the greater the likelihood of operational profitably. Productivity can always be enhanced through a combination of internal operational procedure, office layout, proper investment in and use of technology; relevant and regular training and staff motivation.

8 Training Good effective selling is all about product/destination knowledge and that can only come about in one of two ways — actual experience and training. One of the most time and cost effective forms of training nowadays are the weekly webinars that Travel Centres conducts every Tuesday morning at 09.30. Each session takes just 45 minutes and can be enjoyed from the comfort of your desk. In the event that you cannot personally attend a given webinar due to being on a day off or away on holidays, each session is recorded and can be shared with upon request.

9 Sell Ancillary Products/Services Focus On Margin Overall sales margins can be enhanced by two or three percent by also selling ancillary products/services such as transfers, car hire, attractions, excursions etc.

DEFINITION: Thrift is the quality of using money and other resources carefully and not wastefully. As we know all too well, the retail travel industry works off wafer-thin margins. That 10% gross commission that you earn on the sale of a package holiday usually translates into a net profit of just 1%, after your costs have been factored in. That’s just another way of saying that for every €1 you spend on something, you need to generate €100 worth of sales just to cover that cost and break even! Therefore, cutting your costs (as opposed to growing your sales) can have a disproportionately positive impact on your bottom line. Here are some of the more obvious suggestions for cutting those costs!

1 MAXIMISE ON DEALS

7 Renegotiate Your Rent

Check out our affinity deal with Barclaycard on credit card processing. Documentary evidence to date suggests that the average agent can make savings upwards of €2,500 per annum on credit card processing costs.

If you do not own the building that you occupy and are not tied in to upward-only rent reviews, consider trying to renegotiate that rent with your landlord in order to reflect the more challenging economic circumstances under which you now have to trade. You won’t get unless you ask! It is not an unreasonable request to make and your landlord might be more accommodating than you think as a paying tenant represents a much better option than a vacant premises. If you are a smaller agency and most of your clients are regular and conduct most of their business over the phone or via email then you might even consider becoming your own home worker and stripping one major cost out of your overheads. Many before you have managed the switch successfully so you can seek advice from them before you make such a move in order to make yourself aware of the downsides as well.

2 Switch Now Switch over to Imagine or Buzz Telecom as part of our deals with both of those Tier 1 telecom providers where you should expect to realise annual savings of approximately 15% or more, depending on who your current provider is and what tari you’re on.

3 Use Social Media Reduce the cost of your marketing/advertising bill by utilising social media more. The likes of Facebook and Twitter cost nothing, other than your time and effort.

4 Tighten Credit Control Exercise tighter credit control with your customers/corporate accounts. Money costs money and you should not be acting as someone’s banker.

5 Buy Used Equipment If you need to replace computer equipment, office hardware or add more desks, filing cabinets etc. then why not consider buying second hand. With all the companies that have sadly gone into liquidation or ceased trading over the course of the past few years, there is an abundance of good quality, keenly priced second-hand office equipment for sale so there’s no need to have to pay over the odds for something that’s brand new.

6 Cut Energy Consumption Aside from checking if you’re currently enjoying the cheapest electricity rates (see our new affinity deal with Electric Ireland), you should also be taking every opportunity to reduce your energy consumption costs by getting into the habit of turning off the lights in rooms that are not in use; turning off monitors or closing down computers overnight, or even reducing the temperature of your office heating by just a degree or two. Also check out the feasibility of replacing all the bulbs in your office with energy efficient ones which will realise savings over the long run. Don’t pay to have your excess brochure stocks disposed of. Contact Neville Monahan of Carmon Waste (www.carmonwaste.ie) who will gladly take them off your hands for free. Contact Neville on 086 3229542.

8 Purchase Rather Than Lease Purchase rather than lease office equipment. Technology has moved on so much in recent years that it sometimes doesn’t make sense. Consolidate by investing in a multifunction device that combines the functions of printer, photocopier, fax machine and scanner. It takes up less space in your office and makes three other pieces of office equipment redundant almost immediately. Opt for a laser version rather than an inkjet one as inkjets tend to be more expensive in the long run because of the cost of consumables. Most of the major manufacturers market models in the multifunction range such as HP, Canon, Dell, Xerox, Samsung, Brother, Lexmark etc.

9 Improve Productivity Purchase an office mobile(s) and choose the most competitive call tariff and get staff into the habit of using that mobile to call/notify clients whose only point of contact is a mobile phone. This should help to reduce your overall call costs. Use a web-based service to communicate regularly with such clients by bulk-purchasing text bundles. Do an audit of the number of lines you currently have active. If you have reduced your staff numbers in recent years you may now have an excess of telephone lines that you are still paying annual rental charges on.

10 Maximise Free Webinars Maximise the use of Travel Centres weekly webinar series in order to keep staff up-to-date and current on supplier news on new products, services and destinations. This will help to eliminate all such travel and subsistence costs that would be otherwise absorbed in sending staff to out-of–office workshops and training days.

Top Tips

Productivity

Using Google

DEFINITION: Productivity is usually defined as the measure of efficiency of a person, machine, factory or system in converting inputs into useful outputs. Productivity is a critical determinant of cost efficiency. Productivity is not rocket science. It is simply about doing more with less and doing it efficiently — cost-wise, time-wise and resource-wise. It is often the one thing that differentiates the companies that succeed from those that do not. Here are some suggestions that can help you and your colleagues improve both your individual and collective productivity.

1 Make Lists And Finish Them

6 Delegate

Make lists! Apart from ensuring that you don’t leave anything to the mercy of your fallible memory, it acts as a visual prompt and reminder of what has yet to be done and forces you to be productive when you otherwise might not!

Delegation is another useful tool if you are to improve your productivity and effectiveness. You do not need to do everything yourself; if you find a task that someone would be able to do as well as you or even better, then delegate that task to that person.

2 Black Out Communications Black out your communications. Close down Microsoft Outlook. Turn off your mobile phone. Retreat to a back office (if you have one). Do it for just an hour a day or adopt a policy that you don’t open your email before 10.00 a.m. each morning or turn on your mobile phone before lunch time. What these actions achieve is that they insulate you from distractions that can otherwise negatively impact on both your productivity and thought processes. The fewer the distractions; the greater the productivity.

3 Prioritise Your Work Differentiate between those tasks that are important and urgent; those that are important and not urgent and those that are neither important nor urgent. Get into the habit of prioritizing tasks on the basis of the profit that can be earned on them and react accordingly. Recognise the difference between tasks that make you more effective from those that simply make you more efficient.

4 Complete The Big Jobs First Start your day with one of the big, important tasks and then go onto smaller and less important tasks. By first focusing on the large tasks you will get them complete in a shorter space of time and then will be able to deal with smaller tasks, whereas if you start with the smaller tasks you will soon find them filling up your day and not having time left to do the larger tasks.

5 Keep Your Space Organised Keep your desk and office organised. A major cause of ineffective time management is disorganization. Keep your desk and office organized, keep everything on hand and keep things in the place you have assigned them and you will never waste time searching for the things you need or have important items go missing.

7 Recognise ‘Tyre-Kickers’ Learn to recognise ‘tyre-kickers’ early on so that you or your colleagues do not inadvertently waste unnecessary amounts of time giving away valuable product information to someone who will ultimately go off and utilise that information to book on the Internet. Guard your knowledge/ expertise zealously.

8 Set S.M.A.R.T. Goals SMART stands for Specific, Measurable, Achievable, Rewarding and Timely. By setting SMART goals you know what you are working towards, have a way of measuring when it has been successfully completed and know when you want to complete it by. SMART goals are useful in showing you what steps you need to take in order to fulfill your dreams.

9 Exploit Technology Technology, if used effectively can offer a great boost to productivity. A perfect example of this is the automation of customer communications. Your customers need to stay notified of itinerary changes, but do you personally need to send these messages? Programs are available to take these tasks off your hands. Amadeus checkmytrip.com is a free Web portal (available to all Amadeus agencies) where travelers can gain 24/7, real-time trip details and updates. Both agent and traveler can rely on Amadeus Flight Alerts to send (based on your preference) trip reminders, gate assignments, flight status updates and more. Similar functionality is available with other GDS’s.

The indexed web currently contains in excess of 14.93 thousand million pages! The internet is not just a great research source for customers but also for travel agents too. The search engine of choice for most people nowadays is Google but how much do we really exploit all its sophisticated features? Here are just some suggestions and productivity tips that you may not already be aware of. 1 Get Local Time Anywhere

7 Use Google Calculator

The simplest way to do it is just ask the question on Google. Simply type in the question ‘What time is it in Bangkok? The first search result will appear in a box showing the local time in the location specified.

Use google as a calculator. Just type in your calculation to Google using the right operands and the talented search engine will do the rest. If you would like to learn more about Google Calculate, check out http://www. googleguide.com/calculator.html

2 Track Flight Status

8 Use Google As A Phonebook

Enter the airline and flight number into the Google search box and get back the arrival and departure times, right inside Google’s search results. The results will appear in a rectangular box at the top of the listing of returned results. Try it yourself.

Google has a gigantic phonebook directory, their index is one of the largest, if not THE largest, on the Web. Just type in a telephone number and its area code and you should be able to track down the identity of the company that it belongs to.

3 Convert Currency

9 Refine Your Results

Convert currency. OK, you can always use a dedicated website like www.xe.com but if you’re already in Google, just type in something like ‘How many polish zlotys are in 50 euros’. The result again appears in a rectangular frame at the top of the list of search results. Simples!

(http://translate.google.com/). It’s generally reckoned to be the most accurate of all the translation software out there. You can either use it to translate content on foreign websites that don’t have an English language version or you can use it to convert English to any one of the other major languages if you need to send say, an email, to a hotel or company where there’s a chance that English may not be spoken. Very handy. Very accurate!

Refine your Search Results. Most search engines do not consider extremely common words in order to speed up search results or to save disk space. These filtered words are known as ‘Stop Words’. The plus operator (+) tells the search engine to include those words in the result set. Example: tall +and short will return results that include the word and. The tilde operator (~): Include a tilde in front of a word to return results that include synonyms. The wildcard operator (*): Google calls it the fill in the blank operator. For example, amusement * will return pages with amusement and any other term(s) the Google search engine deems relevant. You can’t use wildcards for parts of words. So for example, amusement p* is invalid. The OR operator (OR) or (|): Use this operator to return results with either of two terms. For example happy joy will return pages with both happy and joy, while happy | joy will return pages with either happy or joy.

5 Check Out Google Trends

10 Use Shortcuts

(http://www.google.com/trends/ ) Google Trends is a public web facility of Google based on Google Search that shows how often a particular search-term is entered relative to the total search-volume across various regions of the world, and in various languages. This is separate from the kind of analysis that you would normally go to Google Analytics for if you wanted to find what search terms consumers were using so you could incorporate those phrases into your own website as part of an SEO strategy in order to increase your natural page ranking with the search engine.

There are dozens of different shortcut keys that can be used with Internet browsers. Below are a few of the top suggested Internet browser shortcuts. • Pressing Alt + D in any major Internet browser will move the cursor into the address bar. This is a great way to quickly enter an Internet address without having to click the mouse cursor in the address bar. • Hold down the Ctrl key and press the + or - to increase and decrease the size of text. • Press the backspace key or hold down the Alt key + left arrow to go back a page. • Press F5 to refresh or reload a web page. • Press F11 to make the Internet browser screen full screen. • Press F11 again to return back to the normal view. • Press Ctrl + B to open your Internet bookmarks. • Press Ctrl + F to open the find box in the browser to search for text within the web page you’re looking at.

4 Use Google Translate

6 Use Google As A Dictionary Simply prefix the word that you want explained by the word ‘define’ as in ‘define’ loquacious and voila!

Top Tips

Using Facebook for Business

Handling Vat

As social media continues to mature, Facebook remains the firm favourite with travel brands for marketing their business. Facebook is the perfect platform for travel agents to build brand awareness, drive website traffic, engage with customers and promote word of mouth referrals and sales. However, while it has huge potential for business growth, many travel agents are not using Facebook as effectively as they could. With that in mind, listed below are tips to help you become more strategic in how you use Facebook and in turn effective.

1 Determine Your Facebook Strategy You need to know why your using Facebook, what your goals are, what you hope to achieve and within what timeframe. No goals, no strategy, you’re going to fail.

2 Create a Content Calendar

Ask for suggestions for content and for feedback reports with photos from FAM trips that you can share on your site. Bring the human side of your business to your fans by introducing the team and sharing photos from events you attend, charities you support, awards you’ve won.

This can be as simple as putting an excel spreadsheet together and mapping out what content you’re going to post each day e.g. Monday: Travel Tip of the Week, Tuesday: Featured Destination, Wednesday: Our Weekly Deals and so on. You can also have theme weeks e.g. Honeymoons which would be perfect for around Valentine’s Day. With a content calendar in place, you know in advance the content you’re posting which make the process easier and more time efficient.

7 Use Facebook Advertising

3 Use Promotions to Engage Fans

8 Best Practices for Facebook Advertising

Create regular promotions on your page to keep fans engaged. You don’t always need large prizes to do this, something small and on a regular basis can work just as well. Prizes such as branded mugs, travel books, luggage tags, and beach towels will get people talking and sharing your page which helps to organically boost your brand awareness with a wider audience.

4 Respond to User Queries No one likes to be ignored and yet the average response time on Facebook to a user query is 19 hours. By then, the user has disappeared and checked out your competitor. At a minimum, you should incorporate an end of day practice to check for outstanding Facebook queries and respond to them. You have the option to download the Facebook Page Manager App to your Android phone or IPhone which means you get alerts when users post queries.

5 Schedule Out of Hours Content Not all your Facebook fans are online during the day, in fact many will check-into their Facebook accounts after dinner or when the kids are in bed. Don’t miss out on an opportunity to get in front of these users. Use the scheduling option which is free to use on your Facebook page or from any other social site management tool you may be using e.g. HootSuite.

6 Get Everyone Involved Whether you have 2 or 22 staff active on social sites, encourage them to become involved in promoting your brand with their networks. 28

Facebook is now a pay to play site. Since their IPO, Facebook is a public company with shareholders and the way they make their revenue is through advertising. What that means is brands who want to reach more fans need to buy Facebook ads. There are multiple advertising options on Facebook from the very easy to use ‘Boost’ post to the more complex Power Editor. If not already familiar with the various ad options available, now is the time to check them out.

When you create an ad, remember most users are on Facebook to catch up with friends so they don’t want to see hard sell ads appearing in their newsfeed. Instead of directly promoting your business or special offers, promote the benefit or value instead. Using questions in your ad is good as the ad will feel more like a conversation than a sales pitch e.g. ‘Need some sunshine on your bones?’ Keep ads short, snappy, and visually engaging.

9 Re-evaluate Your Facebook Marketing Strategy On a quarterly basis at minimum, re-evaluate progress with your Facebook marketing to see if you’re achieving the goals you set in place for using the site. Accessing the free analytics tools on Facebook called ‘Insights’ will help as you have access to lots of stats about what’s working and what’s not on your page. If what you’re doing isn’t working, it’s time to change it. This gives you the chance to brainstorm new ideas, to get creative about content which will prevent your page becoming stagnant and boring for the user.

All VAT returns must be made online to ROS and must be submitted every two months starting in January. When you make this return you must pay the amount owed for January and February, together with the estimated amount you will owe for March and April. From this amount you can reclaim VAT paid on imputs (see below). If you already do this, then don’t forget to deduct advance payments for Jan/Feb made in December. 1 Package Holiday If an agent buys a package holiday from an Irish based tour operator originating in Ireland — regardless of the destination — there is a VAT liability. The tour operator will show commission and VAT on the confirmation invoice. The agent remits this VAT to Revenue. The tour operator will reclaim this VAT from Revenue, so it is very important to get the figures right. Flight-onlies on charter flights are the same as above.

commission amounts. These suppliers must account to their own revenue authorities for VAT. This return is every three months so it coinsides with VAT in June and December. • NON Irish registered suppliers, but based outside the EU: — no VAT payable and there is no requirement to file VIES.

5 Bonus Commission

There is no VAT on travel insurance. There is no VAT on service charges except for business house clients (see below).

If you receive bonus commission or overrides these will have a VAT element and they must be remitted to revenue, remembering that the tour operator can reclaim this VAT. This sounds complicated but in reality is it not really. It is always the exceptions that can be difficult. For example: a booking to Palma; one client for 7 nights booked with Falcon VAT on seat only. Client being joined by friend booked with Ryanair — NO VAT. One single room booked with Bookabed —VAT payable. Another booked with Travel Cube — NO VAT( but VIES). So for different components there are different rules.

4 Accommodation

6 Business House

This is a more complicated area. It all depends on who you buy it from and where they travel to. Irish based suppliers who pay commission, and clients travelling to EU destinations: VAT is payable.

If you have business house clients, who are registered for VAT, and you charge a service charge you must charge 23 % VAT on the service charge and remit this to Revenue but your client can reclaim this VAT.

• Irish based suppliers, who pay commission, and client travelling to NON EU destination: — no VAT is payable. • NON-Irish registered suppliers but who are based in the EU, e.g. — RCCL, MSC, Travel Cube and Holiday Autos etc., to list but a few: — NO VAT payable regardless of destination. You must do a VIES report on these. VIES is VAT Information Exchange System. You must issue a self billing invoice to these suppliers, listing booking reference numbers, client names and

7 Vat On Imputs

2 Schedule Flights There is no VAT on schedule flights regardless of origin or destination, whether they are booked by Internet and paid by credit card; booked on GDS and issued on BSP or purchased from a consolidator.

3 Service Charges

There is VAT payable on audit fees, telephone bills, light and heating bills, stationery, printing, subscriptions and licences and numerous other imputs. You can claim this VAT back in the two month period in which they are incurred when you make your return.

10 Don’t Put All Your Eggs in One Basket Facebook is a great fit for travel agents, and a really good way of engaging with customers both new and existing. However, Facebook should never be your only resource for marketing your company. It is not a replacement for email marketing, your website or print ads. Facebook is a complementary tool that allows you to reach out to a growing online community and when integrated with other marketing initiatives brings the best results. 29

Top Tips Guarding Against Credit Card Fraud

FOR ALL YOU NEED TO KNOW ABOUT THE USA

It is becoming increasingly important for consumers to have the ability to buy goods and services without having to be physically present at the point of sale. Card Not Present (CNP) transactions are an important part of your product/service ordering but this shouldn’t mean that you lose out to the fraudsters who seek to abuse the system. Criminals now use this type of fraud with complete anonymity, therefore there is more risk involved in accepting a CNP order. Remember - you can be held financially accountable for a fraudulent transaction, even if the issuer has authorised it. To protect yourself against CNP fraud, there are a number of simple guidelines which, if followed, will help stop fraudulent transactions from the outset. These straightforward steps will allow you to determine whether a transaction, the card and the cardholder are genuine.

1 Security We recommend that you observe these guidelines. CNP orders fall under these categories: INTERNET, TELEPHONE, E-MAIL For all CNP orders, the following details must be obtained: 1. The card number. 2. The cardholder’s name as it appears on the card. 3. The expiry date. 4. The customer’s name and address. 5. Insist on obtaining a land line phone number

2 Internet Orders 1. 2.

Check the time of the transaction. A large percentage of card fraud is carried out late at night. Be wary of orders coming from free e-mail addresses. It is often difficult, if not impossible, to trace these back to the sender.

3 Telephone Orders 1. 2.

Record the time and date of the call. Does the customer have trouble remembering his/her address and telephone number?

4 Email Orders 1.

As with Internet based transactions, be wary of orders coming from free e-mail addresses. It is often difficult, if not impossible, to trace these back to the sender. Make extra checks about the cardholder as outlined below.

5 Tell Tale Signs Of Fraudlent CNP Transactions 1. 2. 3.

Transactions from cards issued overseas. Delivery addresses that are very different to billing addresses. Orders shipped to a single address made on multiple cards.

6 Responsibility 1. 2.

You should have a detailed understanding of the risks associated with CNP transactions. If you fail to follow the procedures established by your acquiring bank, you may end up being liable for the transaction.

7 What Should You Do If You Are Suspicious? 1. 2.

Make extra checks. Check if the delivery address has been used before with different card details, contact names and/or phone numbers. Call your acquirer (AIB, Bank of Ireland or Ulster Bank) and ask them to check the name and address of the cardholder with the issuer of the card. If you still feel the transaction is fraudulent do not proceed with the transaction. Remember — you can be held financially accountable for a fraudulent transaction, even if the issuer has authorised it. If you become a victim of card fraud, contact the police immediately.

www.visitusa.ie +353 1 442 9556 | Email: info@visitusa.ie visitusa_eire

facebook.com/VisitUsaCommitteeIreland 31

Accommodation Bedsonline

Bedsonline are part of the TUI Accommodation & Destinations division, so both you and your clients can have peace of mind when booking with us. We are one of the largest accommodation, ticket and transfer suppliers in Europe and 99% is directly contracted. Our head office is located on the sunny island of Mallorca. We have over 10,000 staff supporting travel agents worldwide and your local Sales Manager is Thomas McNally. Bedsonline is the ideal choice for your dynamically packaged holiday components. We now offer over 60,000 hotels and apartments worldwide in over 3000 destinations all at excellent prices meaning there is little reason to book elsewhere. Our extensive range includes all of your favourite chains in all of the most popular destinations and many destinations you might not have heard of! We work very closely with chains like Hilton & Accor to ensure that you have access to some of the best rates & hotels in the market. Travel Centres agents will earn 15% commission on most of our hotel product and occasionally 10% on some of the chain hotels like Hilton and Accor.

Why book with Bedsonline? There are many reasons why Bedsonline should be your first choice when booking but the main ones are: • ZERO deposit to pay • Flexible cancellations: most bookings can be cancelled FREE up to 3 days prior to arrival and with only a one night charge if cancelled on the arrival day • FREE amendments or modifications - all managed online • Over 60,000 hotels & apartments worldwide many from less than €1 PPPN • Bedsonline has offices in over 100 destinations worldwide unlike our competitors • Bedsonline has a designated call centre for UK & Ireland agents • 100% live availability - no waiting around for suppliers to confirm or decline requests • Vouchers generated instantly • Invoiced for payment several days after clients arrival in resort • Centralised payments all after travel • We have direct contracts with hotels • Specially negotiated “Product For Packaging” rates online • Exclusive “Pay at Hotel” rates also available We now offer 2 new additional ways to book with us: Product for Packaging: When you search for a hotel you have the option to tick the “product for packaging” tab. If your client is taking another component such as flight, transfer or ticket then always click the tab to search for even cheaper rates than normal on many hotels.

Pay at hotel: If you have a customer who www.bedsonline.ie is not keen to pay in advance and they want Ireland Sales Manager a rate where they can Thomas McNally pay on checkout, then M 086 020 3753 select one of our “pay E tmcnally@bedsonline.com at hotel” options. You book this as normal for Call Centre the customer but input T 0818 275 722 their credit card details E amendments@bedsonline.com at the time of booking. A voucher is generated Opening Hours: as normal with all of Monday to Saturday the booking details 9:00am until 6:00pm but the customer pays the hotel directly. You will receive your normal commission within 30 days of arrival.

Tickets, Transfers & Car Hire In addition to hotels, Bedsonline is also a specialist in transfers, attraction tickets and tours. Our newly created division, Transfer & Activities Bank, allows us to offer an excellent range of product with Global coverage. Transfers: Over 9000 routes in hundreds of countries. We have a range of transfer options available including shuttles, private taxis, luxury & adapted vehicles. We provide all options from airport to hotel, port or railway station. Tickets & Tours: Over 15,000 unique attraction tickets are now available at Bedsonline. Ranging from all of the most popular Florida tickets to something a little bit different: Vegas, West End & Broadway shows, football matches in Barcelona, Segway tours in San Francisco to a wedding package in Vegas! It’s all covered! Plus, with Bedsonline we won’t take any deposit when you book attraction tickets so you can help your customer to budget without having to pay for tickets in full! Car Hire: Over 20,000 car hire pick up points worldwide working with the best car hire providers available. Our entire product is bookable online at Bedsonline.com.

Accommodation Bookabed.ie

About us: Bookabed is Irelandâ&#x20AC;&#x2122;s award winning accommodation online wholesaler providing global content to the travel trade. We do not compete in the b2c arena. Our booking engine offers same day availability. We pride ourselves on our outstanding customer service, which is all backed up by our Irish call centre staff and our Business Development Team who are always on hand to assist you with any of your needs. Whatâ&#x20AC;&#x2122; new for 2014: 2013 was a very significant year for Bookabed, which resulted in the best sales year to date. Very successful launches of the site in the UK, Northern Ireland and Australia and great new additions to the site such as scheduled airlines and low deposit long haul flight+hotel packages which has proved very popular. Plans for this year include attractions being added to the site, Trip Advisor reviews (both coming very soon), addition of more staff and a white label version of Bookabed being available to agents as well as launches into other markets worldwide which in turn can lead to better accommodation rates for Travel Centres members.

Unique Selling points: We support the trade! Our wholesale rates are only offered to travel agents. We do not compete against travel agents in the b2c environment. Destinations served Global hotel and transfer content. Target Audience We only operate in the b2b environment. CO-OP Policy Bookabed are happy to work with agents on regional promotions whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance. Pricing Policy We constantly strive to provide the most competitive pricing policy, however for any reason if we fail to offer the lowest price on a like for like basis we will offer a price match policy. Please email a screen shot to info@bookabed.ie for our review. Sales/Marketing The only marketing campaigns that we do are targeted to the travel trade. We advertise pricing and promotions by the use of banner adverts on our site or email / e-zines to our agency database. Staff Incentives Throughout the year Bookabed offer various individual incentives including vouchers, concerts and fam trips. Please ensure that you check our site for all current promotions.

Agent Concessions Bookabed are pleased to offer all Travel Centres members a discounted rate on their own bookings. Please email lee.osborne@ bookabed.ie to avail of this discount. We will also apply for upgrades, in room amenities where possible.

www.bookabed.ie Reservations: T 0818 365 465 T 049 855 0942 Groups: E groups@bookabed.ie Accounts: E accounts@bookabed.ie Administration: E info@bookabed.ie Customer Service: E complaints@booked.ie F 01 285 0649

Training/Fam Bookabed partake in any Travel Centres training programmes where possible. Individual training can be arranged with our Business Development Team when required. We also organise a minimum of three escorted FAM trips per year. We can also facilitate the organising of your own individual FAMs if assistance is required. Cancellation Policy Cancellation penalties are as per our agency Terms and Conditions and are stipulated at time of booking and on your confirmation documentation, however if you are penalised please contact us for assistance in having feeâ&#x20AC;&#x2122;s waived. We will always do our best to assist.

Credit Terms: Post Departure as per agency terms with Travel Centres.

General Information: Bookabed enjoys a long established working relationship with Travel Centres and feel that the value proposition is mutually beneficial for all members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our commercial terms are strictly private and confidential and we ask that you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

Accommodation

www.GlobeHotels.ie

is an exclusive Irish travel trade website offering worldwide hotels, apartments and transfer deals online in an instant!

Globehotels

GlobeHotels is a trade only accommodation and transfer supplier offering outstanding value on a wide range of worldwide accommodation and transfer options. We are proud to enter our 6th year as a Preferred Supplier to the Travel Centres Group. What’s New for 2014? • Directly contracted quality properties in key resorts for the Irish market including the Cordial Group. • Additional apartment options for NYC. • Holiday villa and city apartment options.

Unique Selling Points • Over 9 years experience selling to the Irish Travel Trade. • Huge range of worldwide properties • Competitive rates offering great value for money. • Friendly Sales Support Team offering great service. • 24 hr Emergency Contact number available to agents & clients in resort.

Instant confirmation and vouchers online. Exclusive “trade only” deals in popular destinations. Dedicated Account Manager.

Tel: 01 256 9529

Email: sales@globehotels.ie

Globe Hotels will also offer ad-hoc staff incentives.

Agent Concessions Staff discounts on all travel agent accommodation bookings.

CO-OP Policy Globe Hotels is happy to work with agents who proactively promote our product range. Proposals can be sent to jeff@globehotels.ie

Pricing Policy Globe Hotels are continually developing our product and accommodation partners to offer the most competitive rates in the market. We are happy to consider any price match provided the comparison is on a like-for-like basis.

Sales/ Marketing We have a busy year of promotions lined up for 2014 with focus on adding value e.g. on selected properties free upgrade to half board or stay 4 nights pay for 3. Watch the www.globehotels.ie home page for current offers.

Staff Incentives

GlobeHotels have a worldwide reach and we are particularly strong in key destinations for the Irish market e.g. Spain, Lanzarote, Tenerife, Gran Canaria, Fuerteventura and the USA.

All segments of the travelling public.

Budget to 5 star luxury properties instantly available.

Accounts Contact Details E accounts@globehotels.ie Office 1, The Paddock, Main Street, Dunshaughlin, Co. Meath I.T. Support E daryll@globehotels.ie T 01 256 9529 F 01 696 1241 E sales@globehotels.ie Sales Support E paula@globehotels.ie E susan@globehotels.ie M.D. Owner E gaynor@globehotels.ie E jeff@globehotels.ie

Destinations

Target Audience

Over 100,000 properties online.

www.globehotels.ie

Training / Fams We participate in the Travel Centres webinar programme and also conduct on site training at member agents. From time to time, we will operate fam trips/site inspections and agents will be invited to participate based on agent sales over a specific time period.

Cancellation Policy Cancellation T&C’s apply at 4 days before checkin unless otherwise advised. Non-refundable rates are within cancellation terms from time of booking. Some Apartment/Villas require a 10% non refundable deposit which will be advised at time of booking.

Credit Terms Agents on direct debit receive up to 7 days credit. Payment is required 10 days before check-in if agents paying by bank transfer or cheque.

General Information Globe Hotels agree to partner with Travel Centres in respect of their annual conference and supplier workshop.

Quality self-catering holiday villas & apartments

Over 16,000 beach properties throughout Europe

Leading holiday destinations

Spain, Italy, France, Croatia & many more

At Interhome we pay excellent commission on every booking

Holiday houses and apartments

Interhome Self catering specialist The leading European holiday homes rental company All self catering accommoda on only... so ideal for dynamic pricing

33,000 proper es in 100’s of holiday loca ons

ABOUT US: Interhome is Europe’s leading provider of quality holiday homes and apartments worldwide. Founded in 1965 in Switzerland, Interhome has over 45 years experience in the holiday home market. With parent company Interhome AG, based in Zurich, Interhome is owned by Migros, Switzerland’s largest retail corpora�on. WHAT’S NEW FOR 2013: Visit the Interhome website for details of proper�es and des�na�ons. You will always find something new! UNIQUE SELLING POINTS: Our Swiss quality service mentality ensures you a great customer experience. Interhome offers more than 32,000 proper�es in 29 countries, with accommoda�on regularly inspected to ensure the best possible service. We offer a 24/7 customer service helpline so guests can contact us any�me of the day or night!

Europe’s leading self-catering apartments and villa accomoda on

DESTINATIONS SERVED: Europe, Eastern Europe, USA and many more. Visit the Interhome website for full details of des�na�ons. TARGET AUDIENCE: All groups looking for the ﬂexibility of a self-catering holiday. SALES/MARKETING: Adver�sing & Posters available on request. STAFF INCENTIVES: In addi�on to the enhanced commercial terms that Travel Centres members enjoy with Interhome, members may be oﬀered addi�onal incen�ves by Interhome throughout the year.

Beach, ski, lakes and mountains, countryside, city, we cover it all

AGENT CONCESSIONS: Concession rates of up to 20% discount on rental prices are available to agents booking a self-catering property with Interhome for their own holiday. Please enquire with our colleagues at the 24/7 holiday hotline for more details. GENERAL INFORMATION: No ma�er what your clients are looking for, Interhome can sa�sfy just about any request with more than 32.000 online bookable holiday homes and apartments in 29 countries. Whether it’s a mountain chalet, a villa with pool, a city apartment, a co�age – you will ﬁnd the right property for your client!

Over customer services is open 24/7, 365 days a year, to answer every ques on

Accommoda on for every holiday type & budget: Beach, city breaks, lakes and mountains,country escapes, ski. www.interhome.ie

info@interhome.ie

Call centre +353 14311086

www.interhome.ie or 24 hr Holiday Hotline: +353 14311086

Accommodation

www.travelcube.ie

Travelcube

We understand what you need to succeed… TravelCube is a dedicated booking site for retail travel agents. Here are a few reasons why you should book room nights and ground services with TravelCube: Reputation - We are now part of the hundredyear heritage of the Kuoni Group with security

trade only site

www.travelcube.ie

and stability of a multinational and creditable corporation

Customer Services T 01 275 0211

Unrivaled content from low cost to luxury. Hotels,

E clients@travelcube.com

transfers, sightseeing tours and restaurants, Orlando theme parks and attraction tickets

Our call centre supports your reservations with

worldwide all contracted directly by our in-house

a fast, professional service from 08.00 – 19.00

team of local expert negotiators

Monday to Friday and from 09.00 – 17.00 Saturday. Plus 24/7 emergency client assistance.

Price Guaranteed – once bookings are confirmed prices will not change no VAT is charged on any

Registering with TravelCube is easy, fast and free.

bookings. Earn commission instantly.

It gives you immediate access to a wide variety of content. Just visit www.travelcube.ie today

No booking fees or credit card charges. No deposits

With so much choice today it can be difﬁcult to know what’s best for your business. With so little time, you want to be sure that decisions you make are right. With TravelCube, you enjoy reliability and security from a company that puts customer service, strong relationships and the growth of your business at its heart.

or hidden extras as all our rates include taxes and

For further information about registering, agent

service charges!

commissions or xml api set up please contact your Regional Account Manager

Excellent cancellation policy and online booking

Peter Friedrich at: peter.friedrich@travelcube.com

amendments.

telephone: 00353 (0)69 53792.

Agent Concessions for your personal bookings on all our hotels, transfer and sightseeing options.

TravelCube is a dedicated bookings site for retail travel agents. Register today and access: Excellent, rates, commissions and earlybird offers

hotels | sightseeing | transfers

www.travelcube.ie

No deposits, booking fees or hidden extras Personal Support from Irelands Regional Account Manager Peter Friedrich

hotels • sightseeing • transfers

A WHOLE NEW TRAVEL EXPERIENCE.

Introducing two new service concepts

PLUS

Airlines Scandinavian Airlines

About Us: Scandinavian Airlines has been consistently flying between Ireland and Scandinavia for almost 50 years and currently offers up to 26 direct flights per week from Dublin to Oslo, Stockholm and Copenhagen. From the Scandinavian capitals, SAS offer fast and simple connections to more destinations in Scandinavia, The Nordic Region, Asia and the USA, than any other airline. The highest standards of service and comfort onboard combined with a focus on modern innovative travel solutions for the business and leisure traveller makes SAS the obvious choice. With the recent introduction of the new service concept Plus & Go, SAS makes your travel easier.

What’s new for 2014:

A GREAT DEAL

A GREAT DEAL MORE

MOBILE CHECK-IN

CHANGEABLE TICKETS

MOBILE BOARDING CARD

REFUNDABLE TICKETS

1 X 23 KG BAG

ADVANCED SEAT RESERVATION

FREE COFFEE & TEA

ASSISTED PREMIUM CHECK-IN

NEWSPAPERS

FAST TRACK SECURITY

BUY-ON-BOARD - OUR CAFE

LOUNGE ACCESS

EUROBONUS POINTS

2 X 23KG BAGS

SAS CREDITS

FREE MEALS & DRINKS - OUR CAFE FREE WIFI ON BOARD DOUBLE EUROBONUS POINTS

MORE flights than any other airline from Dublin to Copenhagen, Stockholm & Oslo. With 26 nonstop flights a week – we have Scandinavia covered. NEW great value fares from Dublin to Europe, including Finland, Russia, The Baltic States and Poland NEW connection and fares from Dublin to Reykjavik via Copenhagen NEW updated dedicated agent website www.sassalesinfo.com NEW interline agreement with EI on UK/Ireland routes from DUB ORK, SNN & BFS to Scandinavia

Unique Selling Points: SAS Go - for those who want a lot: • 1 piece of baggage up to 23kg per person • Internet check-in, by SAS app, SMS or at the airport • Newspaper, coffee and tea included • 24-hour money-back guarantee • Child discount • Mobile boarding pass • Choose your seat free of charge up to 22 hours before departure during check-in • Free breakfast before 9am on Nordic domestic flights • Food and drinks on board for purchase • WiFi access on board for purchase • Tickets can be changed for a fee • 100% EuroBonus points

www.sassalesinfo.com Customer Services T Agent Support 01 844 5888 T Group Sales 01 844 5037 or E groups.ireland@sas.dk

SAS Plus - for those who want even more • 2 pieces of baggages up to 23kg per person • Choose your seat free of charge (front of aircraft) • Newspaper, coffee and tea included • Breakfast always included • Food and drinks onboard included • WiFi access on board included • 200% EuroBonus points • Access to Lounges • Access to Fast Track where available • Tickets can be changed and refunded for free • 24-hour money-back guarantee • Child discount • Internet check-in, by SAS app, SMS or at the airport • Mobile boarding pass

Destinations Served: Direct flights, as per Summer 2014* Dublin to Copenhagen x13 per week Twice Daily Except Saturday PM Dublin to Stockholm x6 per week Daily Except Saturday Dublin to Oslo x6 per week Daily Except Saturday. Connections via SAS Hubs of Stockholm, Copenhagen and Oslo. *subject to seasonal adjustment

MORE SAS CREDITS

MAKES YOUR TRAVEL EASIER. sassalesinfo.com

Consolidators World Travel Centre

About Us: World Travel Centre was established in 1990. Our business is built on firm foundations with a strong ethical and financial standing. World Travel Centre is wholly Irish owned and locally managed by a team of experts. Our consol team strive to offer a top class service to our agents. Whats New For 2014 World Travel Centre is the only consolidator to offer consolidated fares ex UK and BFS. If you would like the facility to view these fares in EURO via FareBank please contact audrey@worldtravel.ie If you would like to view these fares in GBP via www.fareteam. co.uk please contact audrey@worldtravel.ie to set up your log-in.

Unique Selling Points

www.worldtravel.ie World Travel Centre, 35 Pearse Street, Dublin 2 Reservations: T 01 416 7077 Email address: agency@worldtravel.ie Groups email address: groups@worldtravel.ie Accounts email address: accounts@worldtravel.ie Refunds email address: refunds@worldtravel.ie

We are the only consolidator to offer self ticketing by using our gcode ticketing system. This system operates 24 hours a day, 7 days a week and gives agents the facility to issue both published and consolidated tickets at any time.

Cancellation Policy

Non Iata Agents

As airline rules vary please refer to your gcode for relevant change and cancellation fees.

World Travel Centre offer an innovative and exciting proposal for any agent who does not have their own IATA licence or who wishes to give up their IATA licence. Further details can be given by contacting audrey@worldtravel.ie

Credit Terms WTC offer direct debit with a requirement for a bank guarantee. We can also offer a ticketing service for agents who prefer to pay by bank transfer

Pricing Policy

General Information

WTC offer the most price-competitive consol fares in the marketplace.

World Travel Centre agrees to partner with Travel Centres in respect of its annual conference and supplier workshop and will also provide white label solution free of charge to any Travel Centres member agents who wish to incorporate it into their own web sites.

Staff Incentives In addition to the enhanced commerical terms that Travel Centres members enjoy with WTC ,we also offer Dunnes Stores vouchers on many of our carriers. We also run various promotions during the year offering agents the chance to win concert tickets, ipads, vouchers and much more.

Agent Concessions WTC are happy to issue tickets for agency staff members at our nett to airline rate. TRAINING World Travel Centre are happy to do in-house training. Please contact audrey@worldtravel.ie if you wish to arrange training.

Cruising Holland America Line

At Holland America Line we value our agent partners and it’s our aim to ensure you are equipped with as many resources as possible to sell our premium brand.

Holland America Line Travel Agent Resources

discover

the World’s most extraordinary places in 2014

Our spacious, mid-sized ships accommodate far fewer guests. Everywhere you look you feel a sense of elegance and history... gleaming brass, precious art and antiques, sweeping staircases... all combined with comfortable furnishings and state of the art modern amenities. Your clients will relax in large, comfortable staterooms, most with ocean views, many with private balconies and bathrooms with tubs; They will dine in restaurants that sparkle with chandeliers, crystal and conversation – including the intimate “Pinnacle Grill” the informal Italian Canaletto and the Pan-Asian “Tamarind”~ They may learn a new skill at our Culinary Arts demonstrations and Digital Workshops. Discover the history and best sights of their next port from our “On Location” expert; or simply look at the changing scenery as they stroll around polished teak decks.

with Holland America Line All guests boarding a cruise ship expect the very best. Holland America Line delivers MORE, with a “Signature of Excellence” that enhances every aspect of the experience.

• Nearly one crew member for every two guests • Spacious staterooms, many with bathtub and private balcony • Fine dining with casual to formal options • Culinary Arts Centre, presented by Food & Wine magazine • Greenhouse Spa and Salon • Enrichment at sea and explorations on land. ~ available on select ships

Polar Online You will now be able to register for Polar Online where you will be able to book and manage your bookings online 24/7. Polar Online is the fastest and easiest way to make a booking. You can check availability, fares and view itineraries. To Register please go to the Travel Agent HQ Section of the Holland America Line website

Website: https://www.hollandamerica.com/ travelAgentHQ/Main.action

HAL Academy HAL Academy offers an in-depth educational programme designed to provide you with all the tools and sales techniques to achieve greater sales success. There are six core courses, and using video and the latest technology, you can work through at your own pace.

www.hollandamerica.com Reservations: T +44 843 374 2300 Groups Team: E groups@hollandamerica.co.uk T +44 844 338 8603 Holland America Line Agency Sales: E emily.pond@hollandamerica.co.uk E jessica.holding@hollandamerica.co.uk T +44 2380 65 6796 T +44 2380 65 6750.

Promotional Materials: For promotional materials such as brochures, posters and DVDs please contact Emily or Jessica (contact details above).

Image Library: Holland America Line images are available to download via the Travel Agent HQ section of the hollandamerica.com website.

Go to: http://www.hollandamerica.com/ halacademy/Main.action

A F R I C A • A L A S K A • A S I A • AU S T R A L I A & N E W Z E A L A N D

C A N A DA & N E W E N G L A N D

C A R I B B E A N • E U RO P E H AWA I I • M E X I C O • PA N A M A C A N A L • PA C I F I C S O U T H A M E R I C A & A N T A R C T I C A • G R A N D V O YA G E S

Cruising GET CLOSER TO BEAUTIFUL SHORES AND DRAMATIC COASTLINES ON A HURTIGRUTEN VOYAGE

Hurtigruten

About Us: We have 11 ships that take a 2600km unique voyage along the iconic Norwegian Coast serving cities, towns and hamlets from Bergen to the Russian border town of Kirkenes with 34 ports of call. If you want experience the real Norway then the Hurtigruten is the best way to see it & live it. Our Expedition vessel the MS Fram is a purpose built ship that can explore the Polar regions in the High Arctic & Southern Seas. Whether you want to see the Polar Bears of Spitsbergen or the majestic Ice bergs of Greenland, see the wonders of the land of fire & ice at Iceland or finally the untouched great white continent of Antarctic with the wonderful wildlife & of course penguins!! lots of penguins.

What’s New: 2014 is the year of “Real Experiences” & will see us offer more optional shore experiences than ever before from Kayaking, Horse riding & Whale watching & many more. In 2015 we also launch our dedicated charter date from flying Direct from Dublin. We are on sale for 2016 for Antarctica

The magical Northern Lights

USP’s: Due to the size of our ships we sail where no other cruise line can go & your clients will experience the REAL Norway. We have a dedicated Irish reservation number.

Destinations:

www.hurtigruten.com Contact Details Bedford House, 69-79 Fulham High Street, London, SW6 3JW.

Groups T 00 44 (0)208 8462633 F 00 44 (0)208 8462678 E uk.sales@hurtigruten.com

Reservations: T 01 607 4420

Irish Sales Manager: Danny Giles T 00 44 (0) 7824 505283 EDaniel.giles@hurtigruten.com

Agents Site: www.agents.hurtigruten.co.uk

Norway, Europe, Greenland, Iceland, Spitsbergen & Antarctica

Target Audience: Sailing into Norway’s breathtaking landscapes

Antarctica’s pristine wilderness

Singles, Couples & Groups of all ages. Adventurer’s, coach, lakes and mountain and river cruise customers fit our profile perfectly but anyone can travel with Hurtigruten

Pricing Policy: 2014, 2015 & 2016 brochures will operate on a fluid pricing basis, any quote will be valid for the duration of call. Pricing will be available in Euros and Sterling.

Sales and Marketing:

Spitsbergen – kingdom of the polar bear

Visit Inuit settlements in Greenland

50/50 advertising opportunities are available. All activity must be agreed and confirmed in advance. Local consumer presentations and webinars are available, please contact Danny to arrange. Flyers & posters can be downloaded from the agents website. We have our own video channel with many videos covering all the products. http://vimeo.com/hurtigruten/videos

Staff Incentives:

ARCTIC HIGHLIGHTS

This winter promises to be the 12-year peak for Northern Lights activity. Enjoy a stunning Norwegian coastal voyage with Hurtigruten. With optional and pre-bookable excursions including dog-sledging, the North Cape and snowmobiling, and direct flight to Tromsø from Dublin, it really is the trip of a lifetime.

DIRECT FROM DUBLIN!

5 days • Tromsø – Kirkenes – Tromsø Departs 16 February 2015

1237

From € pp including flights and half board!*

There maybe ad hoc incentives run throughout the year.

Agent Concessions: We operate concessions on both the Norway & Explorer product, please contact agency sales or visit the agents website for details.

Training/Fam Trips: *Price based on two people sharing an inside cabin on a half board basis including flights from Dublin departing 16 February 2015, one night B&B in Tromsø and transfers in Norway. Not included: travel insurance, optional excursions and luggage handling. Offer is subject to availability and Hurtigruten’s normal booking conditions.

place through the year in conjunction with 3rd parties like CLIA and Travel Centres. Familiarization trips will be on an invitation basis.

Cancellation Policy: This we be as per our published booking conditions. Credit/Payment Terms: As per the 2014 commercial agreement.

Brochure Distribution: Brochures are only produced in Sterling and can be ordered via the agents website. PDF versions are also available in both Sterling and Euros.

General Information: If you have any opportunity to promote Hurtigruten then please don’t hesitate to contact Danny Giles via the details above. Hurtigruten agrees to partner with Travel Centres, full details of our commercial terms with Travel Centres are contained within a separate document that can be accessed through Travel Centres agent intranet, the link to which can be found on the Travel Bug web site. Members are reminded that these negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn without notice.

www.learnhurtigruten.com is our online training site. In store training can be arranged with Danny. Training Webinars will take V7545

88888 / 88888

Cruising Royal Caribbean

Why not see the most stunning places on the most amazing cruise ships at sea? Your voyage of discovery starts the moment you step on board. Every Royal Caribbean International® cruise ship is a feast for the senses. Work off your energy on the Climbing Wall or indulge in some serious pampering in the sensational spas. When you’ve worked up an appetite, you’ve a tantalising array of restaurants to choose from – from fine dining to relaxed and informal eating. As for the service, it’s much like our ships – quite simply second to none.

Allure of the Seas- Sailing from Barcelona for Summer 2015

W W HERE, ONE WORD SAYS IT ALL

Aboard Allure of the SeasSM you can really explore, experience and immerse yourself in seven individual neighbourhoods including Central Park, and take in spectacular twostorey views in our Loft Suites. Who knows what the next day will bring? You could shoot down the Zipline way above the ship, surf the breakers in our FlowRider® or just hang out by the pool, read a book, have a coffee. Come the evening you could be watching shows at the Aquatheater, spinning the roulette wheel in our Casino Royale or dancing till dawn at Blaze Nightclub. With dedicated zones and activities for kids and teens, you can be sure everyone’s kept entertained.

Zipline – Get a unique and exhilarating perspective of the ship and the ocean as you ride the highwire! FlowRider® – A spectacular surf simulator where you can ride the surf high above sea level.

Things to do:

CRUISINGPOWER.IE Royal Caribbean Travel Agents

Reservations T 1800 355 604 Account Manager - Jenny Rafter T 086 805 85 00 E Jrafter@rccl.com Sales Support T 0044-1932-834379 Brochure Orders T 0044-1932-834379 Training E training.uk@rccl.com

Why not try…?

Theatres and shows – Presentations include How to Train Your Dragon™ Ice Show and Madagascar™ Aqua Show.

A new destination in the Mediterranean Allure of the Seas coming Summer 2015

www.cruisingpower.ie

DreamWorks Experience – Your trip will be an unforgettable memory for your children when they get to meet some of their favourite movie characters. Get the whole family to pose for photos with Shrek, Fiona, and Po from Kung Fu Panda, or join them on a colourful parade around the deck. They could even join you at the dinner table! You can also see their films on the big screen in amazing 3D, or – if you want some quiet time – back in your stateroom. For relaxing – Take a stroll through the gardens in Central Park, or stop by Starbucks for your favourite coffee on the Royal Promenade. For a really indulgent treat enjoy a massage or facial at Vitality at Sea Spa.

For action and adventure – Dive into the surf and ride the breakers on our two FlowRiders, which recreate the best waves of the west coast.

Dining: 150 Central Park – The most sophisticated, attentive dining experience on board, it’s a perfectly intimate setting for our 6-8 course tasting menu with paired wines Izumi Asian Cuisines – Enjoy the pure and invigorating flavours Japan with sushi rolls, sashimi, our Hot Rock (Ishiyaki) Plates or sukiyaki, all impeccably presented Boardwalk Donut Shop – A dozen flavours, from classics like Jam Ball to exotic treats including Passion Fruit Glazed, prepared fresh every day. Well, why not? Seafood Shack – Crack open some great shellfish and devour the best of the day’s catch, or, if you prefer, go for a burger or salad Solarium Bistro – Brilliant sunlight by day, starlight canopy by night…the bistro’s brilliant food and atmosphere is equally perfect for a celebration or a cosy, romantic supper

For families – Kids can run free in our huge Youth Zone, get a soaking in the H20 Zone, take a ride on an old-school carousel, and watch amazing shows on ice. 51

Cruising Seabourn

cruising with Six Star Seabourn in 2014

“At Seabourn we value our agent partners and it’s our aim to ensure you are equipped with as many resources as possible to sell our six star luxury brand” Lynn Narraway - Managing Director UK & Ireland

Seabourn Travel Agent Resources Polar Online You will now be able to register for Polar Online where you will be able to book and manage your bookings online 24/7. Polar Online is the fastest and easiest way to make a booking. You can check availability, fares and view itineraries. To register please go to the Travel Advisors section of the seabourn.co.uk website: http://www.seabourn.co.uk/travel-agentcenter/Main.action

the Seabourn difference

Seabourn Academy Seabourn Academy offers an in-depth educational programme designed to provide you with all the tools and sales techniques to achieve greater sales success. There are six core courses, and using video and the latest technology, you can work through at your own pace.

Go to

www.seabourn.co.uk Reservations: T +44 843 373 2000 Groups Team: E groups@seabourn.co.uk T +44 844 338 8689 Seabourn Agency Sales: E emily.pond@seabourn.co.uk E jessica.holding@seabourn.co.uk T +44 2380 65 6796 T +44 2380 65 6750.

Promotional Materials For promotional materials such as brochures, posters and DVDs please contact Emily or Jessica (contact details above).

Image Library Seabourn images are available for you to download via the Travel Advisors section of the seabourn.co.uk website.

http://www.seabournacademy.co.uk/

And as always with Seabourn, your clients will enjoy: ●●

●●

Unique itineraries to must-see cities and hidden gems.

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Intimate ships with no more than 225 suites.

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All dining venues complimentary with gourmet dining experiences that rival the finest restaurants anywhere.

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Intuitive, gracious service provided by a staff passionate about pleasing your clients

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Complimentary welcome Champagne and insuite bar stocked with your clients preferences. Spacious, all-suite accommodations with ocean views - many with verandas. Open bar throughout the ship, and fine wines poured at lunch and dinner. Tipping is neither required nor expected, service simply to delight.

15 ES LE 20 AG ILAB Y A VO AV W

Cruising

INTIMATE CRUISING. ULTIMATE LUXURY. Silversea’s passion for perfection is apparent in every aspect of the Silversea experience. • Intimate elegant ships – 100 - 540 guests • Butler service for every suite • Complimentary champagne, wines and spirits* • All ocean-view accommodations • In-suite bar stocked with your preferred selections

• Gourmet cuisine in association with Relais & Châteaux • In-suite dining served course by course* • All gratuities included • Complimentary transportation into town (most ports) *during restaurant hours. Offer may vary on Silver Galapagos

Silversea

ABOUT US: Silversea offers all-inclusive, ultra-luxury cruises on our fleet of 8 ships. We offer cruises to all 7 continents including expedition cruises to Galápagos Islands, South Pacific, Russian Far East, Arctic and Antarctica. Silversea is a family run company, established in 1993 with offices in Monaco, Florida, London, Frankfurt, Singapore and Sydney. Silversea is recognised as a leading luxury cruise line, winning accolades throughout the world.

Partnerships: Silversea Cruises is the only sea partner to Relais & Châteaux, defining our high level of service, luxury accommodation and superb dining. We are in a landmark partnership with the Royal Geographical Society providing guests with information and engaging resources to learn more about their expedition cruises.

What’s new for 2014:

Silver Discoverer launches in April, offering expedition cruises throughout the Pacific from April 2014. We will also be offering cruise itineraries featuring Myanmar on Silver Shadow. Our 2015 voyages are also now on sale.

Unique selling points:

Silversea offers all-inclusive cruises with the fares inclusive of beverages in-suite and throughout the ship (including premium brands), openseated dining, all gratuities and butler service. With our boutique style ships, we are able to call into secluded, lesserknown destinations that larger ships cannot visit offering a range of ports unique to Silversea Cruises throughout the world.

Destination served: We cruise to 700 ports of call around the world in over 100 countries and to all 7 continents. Key areas include Mediterranean, Baltics, Alaska, Caribbean, Far East, South America and Australasia. Our Expedition fleet offers voyages to Arctic, Antarctica, Galápagos Islands, Russian Far East, South Pacific, South America & Australasia. Target audience: Average age group is 50-60; Retired couples, single travellers and professional couples. Adventure travellers would also be suited to the Silversea Expedition voyages.

T H E 2014 VO YAGES AND EX P ED I TI ON BR OCH UR ES OUT N OW The latest addition to Silversea Expeditions, Silver Discoverer launches April 2014 and will journey to remote corners of Asia Pacific. For more information please contact Jon Knight on 0044 (7788) 916 160 or email salesuk@silversea.com

For further information on Travel Agent Centre, website, sales and marketing support contact Jon Knight jonk@silversea.com Telephone 0044 (7788) 916 160 Reservations call +01 611 0560/0590

www.silversea.com Contact Details Silversea Cruises, 3rd Floor The Asticus Building 21 Palmer Street London SW1H 0AD UK Reservations T 01 611 0560

Sales Support T 0044 (0) 207 340 0745 Sales Manager – Jon Knight T 0044 (0) 7788 916160 E jonk@silversea.com Inside Sales Support – Tatiana Granone E salesuk@silversea.com

Sales/Marketing: Silversea pricing is the same through all our booking channels. We do not allow agents to promote fares at a discounted rate – all marketing produced by agents will be proofed to ensure that this is complied with. This policy is designed to stop rebating from agents and to ensure all agents can trade fairly. Online marketing: Silversea provide all agents with access to our online travel agent centre known as ‘My Silversea.’ To access, click on the link shown at the top of silversea.com home page for registration. Staff incentives: Silversea Cruises offer tactical incentives throughout the year. Details of these incentive campaigns will be sent to all agents when available. Concessions are available at www.traveltis.co.uk Training/Fams:

Silversea offer an extensive online training scheme – please access www.silverseaacademy.com for details. We have a ship visit programme for Dublin and Cork in 2014.

Cancellation policy:

Cancellation penalties are outlined in our Terms & Conditions published in our voyage atlas.

CO-OP policy:

Silversea is happy to fund 50% of marketing costs to agents wishing to promote our brands to their clients. Campaign must be put in writing and is subject to agreement from your Sales Manager.

Payment terms: Deposits of 25% are payable at the time of booking with final balances due 120 days prior to sailing. For bookings made within 120 days of sailing, full payment will be due at time of booking.

Pricing policy: Silversea offer ‘Silver Privilege Fares’ guaranteeing the best fares to those who book early, prices may increase but will never be reduced.

Brochure

distribution: Automatic supplies of brochures will be sent on product launches. At all other times, please order brochures through salesuk@silversea.com.

Reservations: Our Ireland reservations number is 01 611 0560 or through our own online booking system. For log in details, please contact Jon Knight at jonk@silversea.com BEST ULTRA LUXURY CRUISE COMPANY

Cruising Thomson Cruises

THOMSON CRUISES.

A new adventure over every horizon. From Sorrento to Casablanca, we take our customers to more ports than you’d expect. You can fly straight to your Thomson Cruises holiday from either Dublin, Cork or Shannon. Plus, we’re one of the only cruise lines to include tips and service in the price of your holiday.

Designed for you. Only from Thomson. Here at Thomson Cruises, we understand how precious your time away is. That’s why we combine nearly 50 years of experience with constant customer feedback to bring you cruises like no other. In fact, we’re proud to say we’re the only cruise company to include tips and service charges in the price. We’ve gone further than that, too. Our fleet is part of the Thomson Platinum collection, which means they have to score ‘good’ or ‘excellent’ with 90% or more of our customers. If you feel like teaming your cruise with a stay in a hotel, meanwhile, take your pick from our exclusive range of holiday concepts - there’s everything from the award-winning Thomson Couples to Thomson Family Resorts.

What’s new for 2014?

www.thomson.co.uk/cruise

New itineraries for 2014 with direct flights from Ireland include: Aegean Classics Thomson Majesty | 7 nights 4th July to 15th August 2014. • Sailing from Corfu town, featuring: • Aghios Nikolaos, Bodrum, Kusadasi, • Piraeus (for Athens) and Kalamata • Aegean Delights Thomson Majesty | 7 nights 23rd May to 26th September 2014. • Sailing from Corfu town, featuring: • MykonosTown, Kusadasi, Piraeus (for Athens), • Monemvasia and Katakolon.

Unique Selling Points Close-To-Home Departures We offer flights direct from Dublin to Gran Canaria, so our customers don’t have to travel miles before their holiday gets off to a flying start. Smaller Ships Our smaller ships have bigger personalities. Our crew go the extra mile to make our guests feel at home, and deliver nothing but the very best service. In fact, last summer, 99% of them rated it as ‘good’ or ‘excellent’.

Call 1800 927 404 visit your local Falcon Travel Shop or Travel Agent. Designed for you. From Normal booking conditions apply. Please see our booking conditions for further information. Thomson is a trading name of TUI UK Limited, a member of the TUI Travel PLC Group of Companies, registered in England and Wales under number 2830117 and whose registered office is at TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL.

Tips & Service Charges Included Our friendly service doesn’t come with a price tag. Unlike most cruise lines, we don’t think tips and service charges should cost extra, so we’ve included them in the price. That means our guests are not expected to tip any of our crew – unless, of course, they want to. This could save them a couple of hundred euro*. *Based on competitor prices All Inclusive Drinks It’s Full Board as standard on our cruises. But, if our customers have a budget to stick to when it comes to drinks, they can take advantage of our All Inclusive drinks package. Not only does it give peace of mind they won’t overspend, it’s really good value, too. In fact, if they book early enough, it might even be free.

Trade Relations: National Sales Manager T 0044 (0871)664 0134 Alison Jared E Alison.jared@tuiu-uk.co.uk M 0044 (7824) 305233

Destinations served: From the history –steeped streets of the Mediterranean to the picture-perfect beaches of the Caribbean, discover the real joy of cruising – ever-changing ports where no two days are the same. We sail to the Caribbean & Central America, Western Mediterranean, Scandinavia, the Baltic & UK. We also venture to the Eastern Mediterranean as well as the Canary islands & Morocco. From Sorrento to Casablanca, we take our customers to more ports than you’d expect. You can fly straight to your Thomson Cruises holiday from either Dublin, Cork or Shannon.

Target audience We have many different itineraries to suit different tastes and budgets. 2013 Cruise Critic Cruisers’ Choice awards, Thomson Cruises won Best for Entertainment in the mid-size ship category – in fact we took the top 4 places.

Cancellation policy Cancellation penalties and procedures are as per our published booking conditions which can be found in our latest brochure.

Credit terms Unless otherwise stated a deposit will be required per person when a booking is made this is within 12 weeks of departure when the full amount for the booking is payable. Within two weeks of booking, we will send a Confirmation Invoice and this must be paid at least 12 weeks before departure. Full details can be found in our latest brochure.

Credit Terms Brochure drops will be made at regular intervals and will be outsourced to a third party. Brochure supplies will be proportionate to previous years’ sales 57

Ferries Irish Ferries

GET IN TOUCH We’re proud to be voted Best Ferry Company once again by Irish Travel Agents. With the addition of our new ship, the Epsilon, we now offer an even greater number of sailings, from 16 daily sailings on the Irish Sea alone and of course we still offer the best sailings to France. So for great value fares and unbeatable services, just get in touch - we’re here to help.

For help and more information: Visit www.irishferries.com - Click on Agent Online. Call 0818 300 400 - Press 8 Or, email us - tradesupport@irishferries.com

KIDS

If you are not registered to use Agent Online facility you will first need to logon to www.irishferries.com/ agent-online Irish Ferries Agent Credit Account is required to register. • Provide us with your full details - Agency Name, Address, Contact Telephone & Agency Manager • Provide us with your existing Irish Ferries Agent Credit Account Number and Trade Reference Number • Provide us with a current e-mail address. Note that all booking confirmations and correspondence will be sent to this address. We will verify this e-mail address prior to setting up your Agent Log-In. • Choose a password to enable you and your colleagues to access our system. • You’re nearly there! Once these steps are complete, we will e-mail you your access details and then you can login!

www.irishferries.com Republic of Ireland Travel Agents: T 0818 300 400 Northern Ireland Travel Agents T 00353 818 300 400 Lines Open: Monday – Friday 09.00 -19.00 Saturday 09.00 – 16.00 Note – dial 8 to access our Travel Agents Priority Line 24 Hour Sailing Update: T 0818 300 400 – Choose Option 5 Email: Ferry Bookings E bookings@irishferries.com Ferry Information E Info@irishferries.com Holidays in Britain & France E holidays@irishferries.com Agent Support E tradesupport@irishferries.com Group’s enquiries E groups@irishferries.com

Postal Address Dublin Head Office & Customer Support Irish Ferries P.O. Box 19, Alexandra Road, Dublin 1. T +353 1 6075700 Dublin Port Irish Ferries Terminal Road South, Ferryport, Dublin 1. T +353 1 607 5519 Rosslare Port Irish Ferries Rosslare Harbour, County Wexford. T +353 53 913 3158

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ENTERTAINMENT

Book on – line and save €15 per car per booking • Book on-line for our lowest online fares – Guaranteed! • No telephone service fees • Real time information on departures & arrivals – with our 24hr Sailing Update • Easily accessible information on routes, vessels (including cabin types & facilities) and all special offers • All your service questions answered on-line • Latest offers and deals from Irish Ferries Holidays • A hugely simplified booking process • Recall, Change or Cancel a booking online • Order brochures on line

Car Rental Services Affordable Car Hire

Affordable Car Hire offers: Fully inclusive pre-paid prices with ‘no hidden extras’ Book online in ‘3 easy steps’ UK call centre open 7 days a week with 24 hour assistance Dedicated Irish sales team Very competitive prices in over 193 countries & 15,210 locations throughout a network of 500 car rental suppliers Cyprus from €7

About Us: At Affordable Car Hire we operate in more than 15,000 locations Worldwide and work with ‘on airport’ (No Transfers) premium suppliers to provide an all inclusive product across the globe. Our suppliers include well known companies such as Hertz, Avis, Sixt, Dollar Thrifty, Europcar where we can offer amazing extras like free upgrades, zero excess and free additional drivers. Within the U.S we work with Budget Rent A Car on an exclusive basis, which allows us to offer free additional driver and special young driver’s tariff. What’s New For 2014: • • • • •

• • •

USA from €16

•

Brand new website with new agent friendly features Over 15,200 locations Dedicated Irish telephone number New ARTS training programme New Suppliers to include Central/Enterprise in Turkey, Green motion in UK, Italy and increased suppliers in Italy to Include Dollar Thrifty and Sixt Reduced prices for UK/Ireland with Alamo Most competitive US rates More suppliers offering Value added extras to include free additional drivers New Suppliers in Israel, Croatia and Poland

Destinations Served: 15,000 locations in over 193 countries.

Target Audience: France from €18

Portugal from €6

Italy from €13

Spain from €6

All markets suited.

Pricing Policy: We provide a fast and efficient search of all Worldwide and local suppliers to offer the best possible price and value for money for your clients. Our comprehensive results page is sure to help you book the best option available.

Sales / Marketing: We can offer in store merchandise including window posters and Brochures please contact us to place and order or discuss bespoke options further.

Agent Concessions:

T: 076 680 1164 | www.affordablecarhire.com

Affordable Car Hire will offer concessions on a case by case basis dependent on travel dates, car types and requirements. Please contact the office for further information.

www.affordablecarhire.com Contact Details ATTS Travel representation Solutions Unit C12 Gateway, Rosemount Business Park, Ballycoolin, Dublin 11 Reservations: T 076 6801164 T 01 866 5841

Training / Fams: We offer a comprehensive online training academy on our agent’s website to include training modules that include the introduction of car hire into your sales process and over coming customer objections. We also now have downloadable reference guides that include FAQ’s on Supermax and Maxi Top Up Insurance Policies and fleet guides.

Cancellation Policy: Free Cancellation up to 24 hours prior to pickup except for Europcar bookings no cancellation and no amendments. Cancellations must be made in writing to Affordable Car Hire UK Reservations email: reservations@affordablecarhire.com

Credit Terms: Unless otherwise stated, Affordable Car Hire will issue a statement six weeks prior to departure and all outstanding balances must be paid in full and cleared, at least four weeks prior to departure.

Agency Sales Team are here to help. Email to register & discuss commission rates: sales@atts.ie

In Partnership with ATTS * Price per day, based on low season, minimum 7 day rental, mini car group.

Car Rental Services

flexible car hire

IT’S GREAT BEING FLEXIBLE!

With competitive prices and a dedicated trade only website isn’t it time you booked with Flexible Car Hire?

Why choose us? • FREE cancellations* • FREE amendments • UK call centre • No direct sell policy • Live availability & confirmation online • Online Solutions, XML/ API, White labels • Quality, Quality, reputable suppliers • One way rentals bookable online

Flexible Car Hire

Welcome to Flexible Car Hire, the car rental broker dedicated to the trade. We are proud to work closely with Travel Centres and offer a range of products and services to suit all your client’s needs. Our core key markets include the USA, Canada, Australasia, Europe plus much more. Flexible Car Hire are the ONLY UK broker to be able to offer Enterprise Rent A Car in Europe and Alamo/National for the USA and Canada.

What’s New For 2014? More destinations and suppliers

www.flexiblecarhire.com

Unique Selling Points

Flexible Car Hire Suites 3&4, Mill Studio Business Centre, Crane Mead, Ware, Hertfordshire, SG12 9PY

Trade only – we only work with the trade Competitive prices. Supplier transparency – choose which supplier you want to book Fuel icons – displays suppliers fuel policy On/Off airport icons – displays if supplier has a desk in terminal or a courtesy bus Quality reputable suppliers – Alamo, National, Enterprise, Europcar, Sixt, Hertz

USA & Canada One way rentals bookable online Choice product – clients can choose their car from the group they have booked Gold product – includes fuel and additional drivers Young driver product – bookable for drivers between the ages 21-24 yrs. 24 hour customer satisfaction guarantee Exclusive on-site locations at Disney New and low mileage fleet

Destination Served

Account manager: Dean Dexter E deandexter@flexiblecarhire.com

Training/Fams Look out for our webinar training sessions plus you will also see us at the Travel Centre conference. If you require in house training then please contact your sales manager.

Cancellation Policy Free cancellations on all bookings up until 24 hrs before collection date unless otherwise stipulated in the supplier’s terms and conditions.

Target Audience

Credit Terms

All markets suited

Pricing Policy

Full payment is required 14 days prior to the collection date. For further information please contact our accounts department.

We provide low cost, high value, fully inclusive car rental across the globe.

General Information

We are happy to provide marketing support to all Travel Centre members on an ad-hoc basis. Please contact us directly for further information.

flexiblecarhire.com | sales@flexiblecarhire.com | 021 601 9067

Sales: E Sales@flexiblecarhire.com

Flexible Car Hire offer a worldwide product in over 70 countries.

Sales/Marketing

T 021 601 9067 E Reservations@flexiblecarhire.com

Staff Incentives

Why Choose Us: • Trade only • Dedicated account manager • 24 hour helpline • Quality suppliers • Free cancellation & amendments

In addition to our commercial terms with Travel Centres we also offer various incentives/promotions on a tactical basis from time to time.

Car Rental Services Hertz

Hertz has the experience and dependability that your customers look for overseas. We offer local support to help you with any queries that may arise and employ over 1,200 people in Ireland through our rental network and our European Services Centre in Swords, Co. Dublin. We are proud to be preferred suppliers to Travel Centres and aim to work together with members to offer the best Car Hire has to offer.

Unique Selling Points • • • •

On Airport locations for your customers convenience. Instant confirmation. Unlimited Mileage. Guaranteed Make and Model Reservability through our Collections Ranges. • No upward age limit. • Transparent pricing with no hidden extras. • Modern fleet.

Destinations Served Availability in over 8,500 locations in 146 countries worldwide, choose from on-airport collection or downtown locations in most major cities globally making it easier for you to tailor make your customers package to suit their needs.

Pricing Policy • Our rates include all taxes and location charges. • North America & Canada Rentals are fully insured with a €0 excess leaving your customer only responsible for tyres, keys, fuel and windscreen. • EMEA rentals include Collision Damage Insurance and Theft Insurance with a typical excess of between €1,000 to €2,000. Extra insurance is available at the counter to reduce this excess but is NOT mandatory.

www.hertz.ie Contact Details Paul Manning T 053 9152556 E pmanning@hertz.ie

Customer Service T 053 9152500 E customerservices@ hertz.ie

Shauna Mullery T 053 9152553 E smaullery@hertz.ie

Reservation Centre T 01 6767476

Cancellation Policy • Prepaid Rentals: • €0 if cancelled within 7 days of initial booking. • €45 if cancelled after 7 days. • €95 (No Show Fee) if not cancelled at all. • €0 Refund for early return. • Pay Local Rates: • €0 if cancelled within 1 Day of actual rental. • €95 (No Show Fee) if not cancelled at all. • Only charged for days used in the event of early return.(Plus €8 admin fee)

Credit Terms Prepaid Rentals must be paid for at time of reservation using either agency card or customers card. Pay Local Rentals can be paid locally by the client as will still earn commission. They can also be invoiced to agencies that have requested accounts once the rental has ended.

Staff Incentives We will run various Staff Incentives throughout the year.

Transfers Transfers A2Btransfers.com - resorthoppa A2B Transfers & Resort Hoppa

Over

99% customer satisfaction

A2B Transfers and Resorthoppa are the transfer specialists chosen as the preferred supplier for Travel Centres group. We offer Travel Centres members fantastic prices, with the option to choose from net and rates. and Resorthoppa are the transfer specialists chosen as the A2Bgross Transfers preferred supplier for Travel Centres group. We offer Travel Centres members A2B Transfers & Resorthoppa fantastic prices, with the option to choose from net and gross rates. A2B Transfers was established in 2005 by a team of travel www.a2btransfers.com professionals who saw the increasing need for tailor-made holidays among clients and agents looking for a simple way to put great value packages together. Since then A2B Transfers has grown from strength to strength to become an award winning A2B provider Transfers & Resorthoppa of transfers and the first choice for travel agents across the globe.

A2B Transfers was established in 2005 by a team of travelInprofessionals who saw the increasing need for 2012 we acquired Resorthoppa, a company with tailor-made holidays among clients and agents looking a longstanding reputation in the transfers market. The combined group is now of the of transfers together. globally, for a simple wayone to put a largest great providers value packages countries. an unrivalled choicehas in over 90 Sinceoffering then A2B Transfers grown from strength to strength to become an award winning provider of globethe Online sales of transfers through agents across the transfers and the first choice fortravel travel agents across globe.have grown massively over the last few years, as more agents recognise the extra revenue potential with a proven 70%

conversion rate fromResorthoppa, flight + hotel to transfer using Resorthoppa In 2012 we acquired a company with a or A2B Transfers. With our websites available in 37 languages, longstanding reputation in the transfers market. The offering clear and informative vouchers in each, we combined group is now one oftransfer the largest providers of makeglobally, it easy to gain extra revenue. transfers offering an unrivalled choice in over 90 countries.

What You Need To Know - Preferred Travel Centres transfer supplier - Transfers from airports, cruise, ski & railway stations - The most competitive rates online - Transfers in over 9500 cities and resorts worldwide - Readily available XML feeds - Over 99% customer satisfaction

www.resorthoppa.com

Contact: E adam@a2btravelextras.com of048008 four stops before your client’s destination. Tmaximum 0044 7540 Shuttles run from airports to hotels only. Sales: E sales@a2btransfers.com A Taxi will collect your customers straight from the ETaxi: salessupport@resorthoppa.com This804806 will be for your own personal use and will Tairport. 0044 1483 not be shared with any other passengers. Upon arrival Admin: your client’s chosen airport or resort, an A2B Eat admin@a2btransfers.com or Resorthoppa representative will be waiting admin@resorthoppa.com ETransfers 804803 Tfor0044 their1483 arrival. There is no need to wait or find a local Customer Service: or worry about other stops en route. We taxi company, customerservices@a2btransfers.com Ehighly recommend this transfer for travellers looking to customerservices@resorthoppa.com Earrive and depart hassle free. T 0044 1483 804803

Minibuses: Minibuses are a great option for those travelling as a family or in larger groups, who want to Minibuses: Minibuses are awithout great option those travellingUpon travel all together, otherforpassengers. as aarrival family oratinyour largerclient’s groups, who want to travel Choose from a Range of Transfers chosen airport all or together resort, an A2B without other passengers. Upon arrival at your client’s Express Shuttles travel and Speedy Shuttles are a OnlineShuttles: sales Shuttles, of transfers through agents across Transfers or Resorthoppa representativechosen will be waiting airport resort,arrival. an A2B Transfers or Resorthoppa great value to travel. Shuttles run at scheduled from the globe haveway grown massively over the last times few years, forortheir There is no need torepresentative wait, find a local taxi will company be waiting for arrival. Thereor is worry no needabout to wait,other find a stops en airports, with arecognise maximum 45 minute waiting time atpotential the airport. as more agents the extra revenue fortheir your group, local taxi company for your group, or worry about other stops Shuttles stop on route to drop off and pick up other clients and with a proven 70% conversion rate from flight + hotel to route. en route. transfer times will vary depending on how many stops there are transfer using Resorthoppa or A2B Transfers. With our along the way. Express Speedy Shuttles have clear a maximum websites available in 37and languages, offering and Mini Coaches: Mini coaches are ideal for those wanting Mini Coaches: Mini coaches are ideal for those wanting to of four stops before your client’s destination. Shuttles from informative transfer vouchers in each, we makerun it easy to travel in a large to medium group as well as avoid the travel in a large to medium group and avoid the hassle of finding airports hotels only. to gain extratorevenue. hassle of finding local transport options. By booking a local transport options. By booking a mini coach you ensure mini coach, you ensure your party arrive at the same your party arrives at the same time, while taking the hassle out Taxi: A Taxi will collect your customers straight from the airport. time, while taking the hassle out of the journey. Upon Choose from a Range of Transfers of the journey. Upon arrival your client will be met by an A2B This will be for your own personal use and will not be shared arrival you will be met by an A2B Transfers or Transfers or Resorthoppa representative, who will ensure your with any other passengers. Upon arrival at your client’s Shuttles: Shuttles, Express Shuttles and Speedy Resorthoppa representative, who will ensure your group group arrive at their destination hassle free. chosen airport or resort, an A2B Transfers or Resorthoppa Shuttles are a great value way to travel. Shuttles run at arrive at their destination hassle free. representative will be waiting for their arrival. There is no need to scheduled times from airports, with a maximum 45 Coaches: A coach transfer is the same as a mini coach, but caters wait or find a local taxi company, or worry about other stops en minute waiting time at the airport. Shuttles stop on route Coaches: A coach transfer is the same as a mini coach, for very large groups of travellers. If you have a large number of route. We highly recommend this transfer for travellers looking to drop off and pick up other clients and transfer times but caters for very large groups of travellers. If you have passengers arriving on a chartered flight this would be the ideal to arrive and depart hassle free. will vary depending on how many stops there are along a large number of passengers arriving on a chartered transfer for you. the way. Express and Speedy Shuttles have a flight, this would be the ideal transfer for you.

- Full admin and sales teams available for assistance Contact Details

www.a2btransfers.com / www.resorthoppa.com / adam@a2btravelextras.com - 0044 7540 048008 sales@a2btransfers.com / salessupport@resorthoppa.com - 0044 1483 804806 admin@a2btransfers.com / admin@resorthoppa.com - 0044 1483 804803

customerservices@a2btransfers.com / customerservices@resorthoppa.com - 0044 1483 804803

Make sure your holiday is

Ground Arrangements Attraction World

Attraction World is the award winning, leading supplier of theme park tickets, excursions and experiences to the UK & Irish retail travel trade. We offer the best rates of commission and many exclusive tickets across an unrivalled product range of over 8,000 experiences in over 50 countries - guaranteed to have something for everyone! So why should they buy before they fly? With many money saving ticket options now available to prepurchase and as stated above often EXCLUSIVE to buying in advance it surely is down to you as a travel agent to point out the benefits of buying in advance! It’s a WIN/WIN situation... YOU improve your customer service and ultimate bottom line, whilst improving your customer’s overall pre-holiday experience. They don’t want to waste time queuing or worst still face disappointment in resort if they cannot get to do what they want on the day they want... it’s your duty to give them a holiday of a lifetime with the memories that go with it and we are here to ensure you do!

And there’s more good news! We offer your customers the chance to budget for their excursions as these can often be quite costly. Just €25 per person offers peace of mind and secures the booking plus we guarantee the price will not change. Another good reason to book in advance!

Now let’s talk shop! It’s not rocket science... we are simply offering you the opportunity to pre-sell tickets to the world’s greatest theme parks and attractions Here are a few of our top sellers and the reasons why...

Florida

over 8000 attractions in 50 countries Wherever you’re going on holiday, pre-booking from our world of thrills and excitement will ensure it’s attraction packed all the way! It’s so easy with Attraction World!

www.attractionworld.com Contact: Attraction World Limited 46 Regal Court Kings Norton Business Centre Pershore Road South Birmingham B30 3ES

Sales Support Clare Hadley E chadley@attractionworld.com T 0121 411 9018

Business Development Manger for Scotland & Ireland Miya Gilritchie E mgilritchie@attractionworld.com T 07824 880 558

Attraction World Helpline (for all booking queries) E callcentre@attractionworld.com T 0121 275 0997

Tenerife Encompassing Europe’s no.1 state-of art water park, Siam Park and its twin sister, Loro Parque – here are two great experiences every family visiting Tenerife should enjoy. What’s more Attraction World is proud to have an EXCLUSIVE offer on all tickets sold. We will offer your guests between €5 and €10 PER PERSON to enjoy spending in Siam Park when they pre-purchase tickets - no strings – honest!

The Theme Park Capital of the World without a doubt! With so many exclusive tickets that offer unbeatable value for money it would be sheer madness for your customers not to pre-buy. Best selling tickets currently include:

It’s all about the Cities!

• The ONE (our own exclusive ticket) that allows customers to enjoy 14 unlimited days’ admission to all the main parks at one unbeatable price – literally saving your customers €100’s on their tickets. This is a no brainer – particularly for those first timers who want to sample a little of everything Florida has to offer. • Disney’s Ultimate Ticket valid for 14 days .. another exclusive ticket that allows customers to enjoy 14 days of Disney at an unbeatable price. This is no Mickey Mouse ticket – this is the real deal! • Discovery Cove – although not exclusive to pre-purchase we CAN guarantee your customers entry. This attraction is limited to just 1000 guests a day and in peak dates is guaranteed to sell out months in advance - make sure your customers don’t miss out!

UK Theatre Breaks

Don’t forget to make the most of adding attractions to City Breaks both in Europe, USA etc. Why? Because the reason they are going is to see the city!

Not only do we offer a mind blowing choice of tickets to ALL the main London theatre shows with the added advantage over our competitors of being able to show you exact seats before you book, we can now offer you a great range of hotels too - ranging from 2* budget up to 5* luxury and as always the choice is yours... Of course this is just a very small snapshot of our product but will hopefully give you a little taster into the wonderful world of attractions that are out there just waiting for YOU to add that little bit extra professionalism and customer service to every potential customer who comes through your door. Whether it be Florida or the Far East, Dublin or Dubai just make sure you ask the question as to what they want to do when they get there! 69

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Why Why should should you you book book With With Cruising Cruising ExCursions? ExCursions?

EnhancE your your cruisE, cruisE, Excursion Excursion pricEs pricEs upup toto 60% 60% chEapEr chEapEr than than thE thE cruisE cruisE linEs linEs 33EnhancE 33WEWE guarantEE guarantEE toto gEt gEt you you back back toto thE thE ship ship onon timE timE 33WEWE haVE haVE DEDicatED DEDicatED profEssional profEssional English English spEaking spEaking guiDEs guiDEs anD anD DriVErs DriVErs 33WEWE mEEt mEEt anD anD grEEt grEEt you you atat thE thE port port 33WEWE can can tailor tailor makE makE tours tours in in all all WorlDWiDE WorlDWiDE ports ports 33WEWE haVE haVE shorE shorE Excursions, Excursions, historic historic anD anD cultural cultural packagEs packagEs toto suit suit all all cruisE cruisE itinErariEs itinErariEs

33youyou can can choosE choosE from from priVatE priVatE oror sharED sharED tours, tours, scEnic scEnic , , luxury, luxury, aDVEnturE, aDVEnturE, Walking Walking anD anD cycling cycling anD anD family family

33plan plan anD anD saVE saVE morE morE monEy monEy With With our our 3,43,4 anD anD 5 full 5 full Day Day multi-port multi-port shorE shorE Excursion Excursion packagEs packagEs (aVailablE (aVailablE for for most most cruisE cruisE itinErariEs) itinErariEs)

33WEWE haVE haVE a 24 a 24 hour hour sErVicE sErVicE linE linE for for your your sErVicE sErVicE anD anD pEacE pEacE ofof minD minD call call your your local local traVEl traVEl cEntrEs cEntrEs traVEl traVEl agEnt agEnt for for thE thE bEst bEst pricEs. pricEs. pricE pricE match match guarantEE guarantEE – WE – WE guarantEE guarantEE toto bEbE chEapEr chEapEr than than thE thE cruisE cruisE linE linE on on aa likE-for-likE likE-for-likE basis. basis.

frEEphonE frEEphonE 1800 1800 937 937 091 091 or or 0044 0044 300 300 678 678 380 380 Email: Email: travEltradE@CruisingExCursions.Com travEltradE@CruisingExCursions.Com

about about usus

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cruising cruising excursions excursions hashas nownow been been operating operating for for twotwo years years andand offers offers all types all types of shore of shore excursions excursions such such as; as;

if you if you were were to come to come across across anyany cruise cruise lineline or any or any other other company company thatthat hashas a price a price better better than than ours, ours, we we willwill match match it and it and discount discount it byit 10%, by 10%, to qualify to qualify for for thethe price price match match guarantee guarantee thethe tours tours have have to be to similar be similar on aonlike-for-like a like-for-like basis. basis. We We would would alsoalso require require thethe information information on the on the competitors competitors shore shore Excursions. Excursions.

• sightseeing • sightseeing • historic • historic • Walking • Walking • family • family • safaris • safaris • ‘off • ‘off thethe beaten beaten track’ track’ • fun • fun • religious • religious

salEs salEs and and markEting markEting

We We have have a dedicated a dedicated travel travel trade trade sales sales team team thatthat is on is hand on hand to assist to assist in your in your sales sales of shore of shore Excursions Excursions please please contact contact us us on traveltrade@cruisingexcursions.com or call or call us on us freephone on freephone for for anyany cruise cruise itinerary itinerary in 100s in 100s of ports of ports anywhere anywhere in the in the world. world. on traveltrade@cruisingexcursions.com 1800 1800 937937 091091 or 0044 or 0044 300300 678678 380. 380. WEWE guarantEE guarantEE to to bE bE at lEast at lEast 60% 60% ChEapEr ChEapEr than than thEthE CruisE CruisE linEs. linEs. We We alsoalso offer offer great great value value portport transfers, transfers, portport to hotel, to hotel, airport airport to port, to port, portport to airport to airport etc.etc. if your if your customers customers are are having having to vacate to vacate their their ships ships latelate on on their their dayday of departure of departure or arriving or arriving early early on their on their arrival arrival day,day, we we alsoalso offer offer great great value value portport hotel hotel dayday rooms rooms in most in most of the of the main main ports ports of call. of call. transfers transfers cancan alsoalso be arranged be arranged to take to take youryour customers customers from from their their hotel hotel to the to the airport. airport. We We alsoalso offer offer a tailor a tailor made made option, option, whatever whatever thethe customer customer desires desires we we willwill endeavour endeavour to organise to organise it for it for them. them.

port port points points have have youyou heard heard about about ourour amazing amazing portport points points scheme? scheme? youyou cancan earnearn twotwo points points for for every every pound pound booked booked andand start start saving saving to earn to earn yourselves yourselves some some amazing amazing prizes. prizes. We We nownow have have a great a great number number of agents of agents on board on board already, already, whowho are are wellwell on their on their wayway to receiving to receiving sweet sweet hampers, hampers, crates crates of Wine of Wine andand staff staff nights, nights, justjust to name to name a few. a few. if you if you would would likelike more more information information on how on how to get to get started, started, please please don’t don’t hesitate hesitate to contact to contact us here us here at at cruising cruising Excursions. Excursions.

targEt targEt audiEnCE audiEnCE all cruisers all cruisers – 1,000’s – 1,000’s of tours of tours in 100’s in 100’s of ports of ports means means we we have have a tour a tour to suit to suit every every cruise cruise itinerary itinerary andand all of all of youryour customers. customers.

agEnt agEnt ConCEssions ConCEssions

all travel all travel agents agents receive receive andand automatic automatic 15% 15% discount discount for for family family andand friends. friends.

CrEdit CrEdit tErms tErms We We require require full full payment payment 14 days 14 days prior prior to departure, to departure, cancellations cancellations onlyonly come come intointo effect effect within within these these 14 days 14 days We We don’t don’t require require deposits, deposits, its up its to upyou to you if you if you would would likelike to to charge charge youryour customers customers a deposit. a deposit.

training training We We willwill be participating be participating in travel in travel centres centres Webinar Webinar programme programme andand looklook forward forward to speaking to speaking to you to you throughout throughout thisthis year. year. We We willwill alsoalso be visiting be visiting thethe republic republic of ireland of ireland during during thethe yearyear andand hope hope to visit to visit as many as many of you of you as possible. as possible. if you if you need need anyany helphelp or or assistance assistance please please contact contact us we us we willwill be happy be happy to help. to help.

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Ground Arrangements Discovery Puglia

ABOUT US: Discovery Puglia is the specialist of holidays in Apulia, the heel of the Italian boot; we provide any ground arrangements for individuals and groups. Our range of services includes accommodation (from budget to luxury, from self-catering to all inclusive), transfers, guided tours, cookery classes, food & wine tastings, bike tours and outdoor activities such as grape harvest, golf and water sports. Your PUGLIA travel specialists in Ireland

What’s New For 2014: We have implemented an extranet to allow agents to make bookings directly on our website with their own account. Agents can register their account by clicking on the “Extranet Login” link in the footer of our homepage. Moreover, we have agreed a deferred payment policy with a list of selected properties, which are available on each agent’s extranet account.

Unique Selling Points: Discovery Puglia doesn’t offer a mere holiday but a true experience; our packages include personally selected properties, authentic accommodation (ie. farmhouses, historic homes) and traditional activities to discover local culture and meet local people.

Destinations Served: Puglia or Apulia in the south-east of Italy.

Target Audience: All people who love Italian scenery, history, culture, architecture and especially food & wine; people who are looking for something different, enjoy cookery holidays, wine and organic produce; also people who like exploring and travel independently to discover authentic spots. Some areas of Puglia are perfect for those into walking holidays, bike tours and wild life.

Co-Op Policy: Discovery Puglia is happy to go 50:50 with agents who proactively promote our product range. Campaigns must be agreed in advance and must relate to either online, print or radio media.

www.discoverypuglia.com General info: info@discoverypuglia.com

Skype: discoverypuglia

Reservations email: E reservations@ discoverypuglia.com

Twitter: @discoverypuglia

Support email: support@discoverypuglia.com T 01 254 4280 M 087 917 0517

Facebook: facebook.com/discovery.puglia

Training/Fams: We participate in Travel Centres Webinar programme but can also provide one-to-one and one-to-many training on site with specific agents, subject to availability/eligibility. Discovery Puglia may operate small escorted fam tours from time to time.

Cancellation Policy: Cancellation penalties and procedures are as per our Booking Conditions (on www.discoverypuglia.com and on our catalogue).

Brochure Distribution: Brochures will be supplied upon request.

General Information: Discovery Puglia agrees to partner with Travel Centres in respect of its annual conference and supplier workshop.

Staff Incentives: In addition to the enhanced commercial terms that Travel Centres members enjoy with Discovery Puglia, Discovery Puglia will also offer additional individual incentives on a performance basis throughout the year.

Ground Arrangements Keith Prowse

Keith Prowse Ireland is fully licensed and bonded in compliance with the Package Travel, Package Holidays and Package Tours Regulations 1992. Keith Prowse provide the widest variety of entertainment tickets and packages to suit all tastes from London musicals, to Premiership soccer, to a confirmed reservation in Broadway to a ticket for a top Paris Dinner Show. We offer tickets to the worlds best selling theme parks including Walt Disney World Resort in Florida, Universal Studios Florida, PortAventura Salou, Disneyland Resort Paris and the UK theme parks. Together with Gardening tours, Food & Wine tours and bespoke special interest tours. Also we supply guides for excursions and attractions in both USA, and Europe. Whats New For 2014

www.keithprowse.ie

Food & Wine Tours, Grand Prix tours.

Unique Selling Points Keith Prowse staff, have a wide knowledge of the theatre scene in London and New York, and many years of dealing with groups and individuals travelling with a wide range of demands and interests.

Target Audience All the travelling public, young and old, for both Culture and Sport.

Co-Operative Policy Our staff will be delighted to assist with both promotion and sale of any of our products to your clients.

Pricing Policy Keith Prowse are consistently endeavouring to get the best value for tickets and accommodation for your clients, to make our optional extras more attractive.

Sales/Marketing

T 01 878 3500 E reservations@keithprowse.ie

Training We can offer training sessions in our products at mutually suitable times etc. Call to arrange this.

Cancellation Policy Cancellation charges vary by our supplier and in all cases, we will endeavour to keep them to a minimum.

Credit Terms Deposit on booking, these vary dependent on tour, balance due 10 weeks prior to departure, if booking is made within ten weeks, full balance due on booking.

General Information Keith Prowse are consistently developing up new tours and packages to offer on sale, and all agents will be kept informed by e shots as soon as these come on sale.

We advertise widely in the media, supported by daily e shots to Agents to keep them abreast of what we have to offer and any special deals available.

Destinations

Staff Incentives

General Information

Periodically we offer money off vouchers to staff based on numbers of bookings made.

Keith Prowse provide an extensive selection of theme park tickets, sightseeing, attractions, theatre, dining, special events, sports events, classical music holidays and more, helping you make the most of your clientsâ&#x20AC;&#x2122; holiday. Book with Keith Prowse and earn commission on great holidays options.

Agents Commission Commission paid on all products, on different levels for different products, as per commercial agreement. We also offer incentives, so watch out for these special offers to you the agent.

We offer a wide range of destinations and venues.

Metropolitan Touring

Ground Arrangements Pioneer Holidays

Pioneer Personalized Holidays established in 1992, with a mission to offer quality service as a specialist in the delivery of unique travel experiences. We offer a full range of Destination Management Services to travel partners worldwide to experience the best of South INDIA. Professional service, backed up by considerable experience and a meticulous attention to detail are our hallmark. With local offices in the main cities in South India, our team offers new and imaginative ideas, personal attention, and deliver quality service to enhance our guests’ holiday experience.

What’s New For 2014 Our products will showcase the essence of South India which is a mix of culture, history, nature, cuisine, wildlife and wellness. Community development as part of responsible tourism initiative will be the highlight of our customised private tours for 2014. It will include the the serene beaches of North Kerala & Karnataka, Luxury Train journeys , heritage site of Muziris, upcoming resorts for wellness and relaxation, etc. A significant initiative from the Government is extension of tourist visa on arrival to 180 nationalities.

Unique Selling Points We have network offices, our own fleet of chauffeur driven vehicles and a professional team of executives and guides in all the main South Indian cities, who will take care of your guests and review their itineraries regularly. Our operations team works round the clock to ensure all arrangements go as planned. Some of the off-track tours offered are below: • • • • •

Bicycle, Village, Tribal, Gourmet, Biking. Team Building, games, personality development exercises. Photography, Bird watching. Train journeys. Special Interest groups – Corporates, Educational, manufacturing. • Theme dinners.

Destinations • India including Andaman & Nicobar Islands in Bay of Bengal. • Maldives, Sri Lanka, Middle East, Singapore, Malaysia and Thailand.

Target Markets We cater to all age groups. Target Audience include singles, couples, family groups, students, corporate groups, MICE segment, Special interest groups, etc.

Pricing Policy Our Product pricing is done keeping in mind your guests receive value for money. The prices are competitive and net payable. If you wish to review the prices, we would negotiate the best rates for you.

Sales/Marketing Our usual products are listed in our web site and brochures. These can be offered directly to guests or we can customise

www.pioneertravels.com Contact Pioneer Personalized Holidays, 5th Cross, Willingdon Island, Cochin - 682003. Kerala, India. T F E

(+91) 484 2864 000 (+91) 484 2668 490 pioneer@pner.com

as per their holiday duration. We are mainly into customised private tours and hence you can write to us on a case by case basis and we will get back to you with detailed itinerary and prices.

Training / Fams We organise familiarization trips for your team to experience our products and get off hand information on the destinations.

Cancellation Cancellation policies are published in our official web site www.pioneertravels.com.

Credit Terms All outstanding balances and payments should be paid and cleared 60 days prior to the arrival of guests. Pioneer Personalised Holidays reserves the right to cancel booking on unsettled balances.

General Information Recognitions and Achievements: • Approved by the Government of India, Ministry of Tourism. • ISO 9001: 2008 certified Tour Company and first Inbound Tour Operator with an ISO certification in Kerala • First prize in NATIONAL TOURISM AWARD as Best Inbound Tour Operator given by Government of India • Awarded the best tour operator of Kerala by the Department of Tourism, Government of Kerala

Memberships Indian Association of Tour Operators (IATO), Travel Agents Association of India (TAAI), American Society of Travel Agents (ASTA), Pacific Asia Travel Association (PATA), Japan Association of Travel Agents (JATA). 81

Ground Arrangements Wonderful Cracow

About Us: Wonderful Cracow S.C. - we are a Polish tour operator with established business in Ireland being members of ITAA and also preferred supplier of Travel Centres. Our tour company specialise in organising tours to Cracow, Wieliczka Salt Mine, Auschwitz-Birkenau, Zakopane and other most interesting places in southern Poland.

Why “Wonderful Cracow” ? We want to build warm relations between our guests and the Poles. It is the best way to make our guests from abroad feel like at home. By understanding your needs and expectations, we will be a ble to propose you the most options that really meet your holidays criteria. This is what makes “Wonderful Cracow” unique.

Why Cracow? You have to spend a few days in Cracow to feel its atmosphere. This city reveals its charm bit by bit. A weekend – that’s not enough to see the whole city, but one week - it’s enough to fall in love with it!

Destination served Our experienced guides will take you to all the must-sees in Cracow its vicinity, such as Wieliczka salt mine and Auschwitz-Birkenau museum. The fans of outdoor experience should definitely try Wonderful Cracow’s trips to Ojcow National Park and Zakopane, the winter capital of Poland. Also we offer catholic tours to Black Madonna of Czestochowa and John Paul II Route.

Target audience

www.wonderful-cracow.com Telephone: T +353 857 611 638 - Ireland T +48 789 298 955 - Poland Email: E office@wonderful-cracow.com Facebook: E www.facebook.com/Wonderful.Cracow

Brochures and marketing materials We promote our products online on our website and you can also follow our late deals and new destinations on our Facebook page. We also distribute our printed brochures on request for travel agents.

Training/Fams We participate in the Travel Centres webinar programme and also from time to time we organize small escorted fam tours for travel agents from Ireland.

We offer tours to cater for couples, singles, groups, over 55’s, pilgrims, retired, families and much more.

Insurance Blue Insurances

About Us: Blue Insurances Ltd is the industry’s leading supplier of Travel Insurance and also the preferred supplier of the Travel Centres. We were once again voted Best Travel Insurance Supplier in 2014 with thanks to the support from all of our agents. What’s New For 2014: Blue Insurances are delighted to announce that from the March 1st 2014, we introduced a new and improved policy with three new cover levels. Our new policy will offer a competitive Essential cover, an enhanced Premier cover and an all-inclusive Premier Plus cover that will include Wintersports and Nil Excess.

Staff Incentives: We offer a 25% discount on all staff policies as well as offering staff rates across all our other products such as Bicycle and Gadget insurance. A full list of our products can be seen on our website.

Key Selling Points: • •

•

• •

Always ensure that the policy is issued at the time of the booking or paying deposit. Always advise clients of the terms and conditions relating to health check and ensure you keep a copy of the signed health check form on file for each client. Capture clients Private health Insurance details where possible to ensure a cheaper quote for clients and remove the need to phone HealthCheck. Offer all clients the option to add on the additional covers. Be sure to enter clients full details when booking a policy including mobile number and email so that they will receive their confirmation by text and email.

Policy Age Limits: Single Trip – 86 Years Annual Multi Trip – 75 Years Backpacker – 49 Years WinterSports – 65 Years

Key Additional Covers: Travel Disruption Summary • If a flight is cancelled or delayed for more than 12 hours it covers additional accommodation and Travel costs up to €1,000.(Do not have to be checked in). • If a flight is cancelled or delayed for more than 12 hours then you can claim back up to €1,000 for irrecoverable unused Travel and Accommodation costs should you cancel. (Do not have to be checked in) • Claim back up to €1,000 for accommodation if you have to be moved from your current location or cut your trip short because of Flood, earthquake, volcanic eruption etc.

www.blueinsurance.ie Plaza 212, Blanchardstown Corporate Park, Blanchardstown, Dublin 15 Telephone: T 0818 484 484 F 0818 484 485 E info@blueinsurance.ie

Travel Manager: Jason Whelan E Jason@blueinsurance.ie Admin Support: Suzanne Mulfaul E Suzanne@blueinsurance.ie

• Covers cancellation or curtailment charges should the Foreign & Common wealth office or World Health Organisation advise against travel the country or specific are you are travelling to. • Gives control of the situation and the added security that you have sufficient cover should an Airline cancel, delay or redirect a flight after take-off. • N.B. 1. There is a 7 day moratorium period. The Travel Disruption extension is not valid until 7 days after additional premium is paid. 2. Cannot claim for anything existing or being publicly announced on the date you purchase the cover or book the trip. (e.g. Strike, Closure of Airports etc) Cruise Connection Summary • Covers additional onward Travel and Accommodation Expenses in reaching the next available embarkation point of the cruise itinerary if you fail to arrive at the original embarkation point in time due to failure of any scheduled Public transport, the failure of your booked cruise ship, strike, industrial action or adverse weather conditions. N.B. 1. You must allow sufficient time between schedule transports.

Training: Throughout the year if you require a refresher training on our product or you may have new members of staff then please contact Jason on 0818 484 484 / 01 247 8900 and he will be happy to arrange training for a time that suits you.

Insurance Dolmen Insurance

About Us: Dolmen Insurance Brokers was established in 1998 and is now one of the leading brokers in the Irish Market. As an independent professional insurance broker, Dolmen has a strong reputation & a proven track record within the Insurance Industry offering a superior service at a competitive price. We are able to source solutions for all aspects of travel companies’ insurances requirements ranging from specialist Liability cover to Travel Bonding. General Liability: Every business requires insurance and you as a Travel Agent are unfortunately no exception in fact, not only do you need the usual Office contents, Employers and Public liability insurances, you also need to cover your additional liabilities specific to the Travel Industry. In particular, if you arrange Dynamic travel packages, our policy Indemnifies you in respect of the legal Liability arising from the business as the Tour Operator and/ or Travel Agent , Including as Organiser as defined in the package holiday Regulations 1995, and few insurers are prepared to cover these additional liabilities. It is also prudent for you to be covered against claims for compensation made by dissatisfied customers where injury or property damage is not involved. This liability is covered by Professional Indemnity Insurance in our policy. With insurance requirements so complex, wouldn’t it be great if you could purchase one policy that was simple to understand, cost effective and provided certainty of cover? Well now you can ……Our policy meets the needs of the Travel Agent in one straightforward cost effective contract. The application process is simple with an easy to complete proposal form

Travel Bonding: Why Bond Via Insurance Traditionally, the two sources of travel Bonds have been Banks or an Insurance company. Insurance companies are professional risk takers (underpinned by sound underwriting techniques), whereas Banks are risk averse. This is why, if you Bond with your Bank, you will generally be asked to put a sum of money on deposit with them equivalent to the amount of your Bond. This means that, in the event of a call on the bond, the bank will immediately pay themselves back out of your ring-fenced cash. Not only will you be earning an uninspiring rate of interest on this cash deposit, but your Bank will charge you an annual fee for not taking any risk! On the other hand, an Insurance company will provide an unsecured Bond for which they will charge an annual premium commensurate with the strength of your firm, as demonstrated in the published accounts, and by other

www.dolmen-insurance.ie Address: Dolmen Insurance Brokers Ltd, Unit 44 Butterly Business Park, Artane, Dublin 5

Contact Details: M 086-8138521 T 01 802 2315 F 01 867 2123 E gerry@dolmen-insurance.ie

sources of financial information available to underwriters. As the insurer provided Bond is unsecured, the premium that an insurer would charge for any given travel company will invariably be higher than the annual fee charged by the Bank for taking little or no risk. However, the insurance premium is a legitimate operating expense for Corporation Tax purposes, and it frees up the capital, which would otherwise be tied up with the Bank.

Services We Provide • Free No Obligation Insurance Audit • Dedicated Professional Account manager offering, Friendly ,Personal and single point of service • Access to a variety of Insurance Providers in Ireland,Uk& EU enabling us to complete a full market survey on your behalf. • Facility to offer Finance package • Professional Claim Handling facility service where we guide you through the claims process and effectively manage the claim on your behalf with your Insurers • We also provide Quotations for Directors& Officers Liability/Employment Practise Liability , Commercial Property Owners Including Vacant Premises

Remember It is better to have insurance & not need it than need it & not have it! Dolmen Insurance Brokers Ltd is regulated by the Central Bank of Ireland.

It is better to have insurance & not need it than need it and not have it! 76

Dolmen Insurance Brokers Ltd is regulated by the Central Bank of Ireland

Amadeus has a new look and a new logo, but our mission remains the same. We’re here to provide you with the best technology and the best supplier support team in Ireland. Who says so? You do.

Thanks for your vote

Technology Amadeus

Amadeus is committed to working with our customers and partners to shape the future of travel, thanks to more than 25 years of unrivalled investment in technology Research & Development. Our success is built on a unique community approach to IT and this means we take a genuine partnership approach to building the kind of future landscape where travel sellers can thrive by delivering superior service to travellers at every step of the journey. Local presence

Sales and Marketing

In Ireland, Amadeus has been serving the travel trade since the establishment of its first office in Dublin in 2001. We pride ourselves on delivering superior service thanks to local sales and account management teams (based in Dublin, Cork and Belfast), local IT Consulting and Solutions management experts and a local customer support team.

Visit Amadeus online or call us today to find out how together, we can shape the future of travel.

What’s new for 2014? Amadeus Hotels Plus Multisource gives travel agents a true ‘single shopping window’, using the most advanced Amadeus Graphical User Interface (GUI) booking technology to access and book over 400,000 hotels. Instead of having to search across multiple channels for the leisure or corporate rate plan that best suits their clients’ needs, agents can access all content from a single tab, and manage the entire trip from one master Passenger Name Record (PNR). Dynamic Travel Documents allows you to create professional, stylish travel documents that reflect your agency’s brand as well as the opportunity to personalise the content of your documents with custom text. Furthermore, Dynamic Travel Documents include destination based information, CO2 emission data or Warsaw Convention liability regulations. You can enhance your customer service by delivering clear, concise and relevant travel information to travellers, as well as sending them information quickly in the format and language of their choice.

Target audience Amadeus is at the heart of the industry because we serve the technology needs of key stakeholders including Travel Sellers (business and leisure travel agents, online and offline retailers); Travel Providers (Airlines, Hotels, Ground and Maritime companies); Tour Operators; and Travel Buyers (Corporations and Travellers).

Thanks for voting us Best Technology Provider 2014 and Best Supplier Support Team 2014 in the Irish Travel Industry Awards.

To find out what Amadeus could bring to your business please contact Olwen on 01 879 2504 or Trish on 021 488 6870. Alternatively email sales@ie.amadeus.com or visit www.amadeus.com

Contact details Telephone: Olwen on 01879 2555 / Trish on 02148 86870 Website: www.ie.amadeus.com Email: sales@ie.amadeus.com www.amadeus.com www.facebook.com/amadeusir

Sales and distribution Amadeus Cruise Shop – To help travel professionals tap into the growing popularity of cruise holidays, Amadeus Cruise Shop caters for the needs of experienced cruise specialists with its fast sell functionality. Amadeus Hotels Plus – Receive real-time hotel availability, increase your agency revenues, instantly share a detailed breakdown of hotel rates with your clients and choose from a number of room rates including guaranteed best available rate. Amadeus Fare Families – Make airline merchandising work for you! Enhance customer satisfaction by easily matching the right price and inclusive or bundled fare offers with your customers’ needs. Amadeus e-Power – Fully customisable, high-performance and user-friendly online booking engine that is affordable and easily to implement. Available in 25 languages, Amadeus e-Power travel booking engine gives you the building blocks to increase your online revenues.

Training

Amadeus m-Power – Stay connected with your travellers throughout the journey by enabling them to instantly review their updated itinerary, receive flight notifications and book travel on the go.

As part of our commitment to superior service, Amadeus offers on-going training that is designed to help beginners and experienced travel agents alike. We have online and classroom based courses as well as bespoke training to help you harness all the benefits that Amadeus has to offer.

Amadeus Low Cost Carriers – With travellers more cost conscious than ever, choose Amadeus to book more than 70 low cost carriers (LCC) just as easily as you book traditional carriers and you can compare them all on a single display.

Technology SynNeo/eConcepts

SynNeo and eConcepts are the only suppliers of Facebook Apps custom designed for travel agents. We also create and deliver social media training to businesses of all sizes across Ireland.

Our USP We bring years of travel industry experience and cuttingedge technical knowledge together to offer travel agents the social media expertise and solutions they need to target online travel consumers.

Social Media as a Sales Tool for Travel Agents Online marketing and social media in particular have changed the decision making process for the travel consumer, making it essential the travel agent adapts their marketing accordingly. As Facebook is a natural fit for the travel agent, our custom-designed Apps sit within your Facebook page like a mini-website offering you the ability to share multiple deals on one page, specific destination information on another, regular competitions as well as a queries page which you can use to grow your email database. Our Facebook Apps along with our range of other services are designed to help attract new leads, engage with customers both new and existing and grow your business.

Services Custom-designed Facebook Apps Our custom designed Facebook App gives the travel consumer an enhanced user experience when visiting your Facebook brand page, making it easier to convert them from visitors to buyers. Without leaving Facebook the user can access all your late deals from one place, engage with supplier promotions, read your travel blogs and enter competitions. By keeping the Facebook user engaged, your brand is building relationships which are key to travel purchasing decisions.

www.synneo.ie www.econcepts.ie For more information, or to arrange a free consultation, Contact: Carole T 01 547 7884 or Pat T 01 524 0040

Content Creation To reach the online travel consumer, a travel agent must share content that attracts and engages users. We offer a content creation service that ranges from managing your social media platforms to writing blogs on topics of your choice for sharing across your networks. Facebook Advertising Management Service Facebook gathers a huge amount of data from its users including age, gender, location, relationship status and interests. It is information invaluable to marketers as it leads to very targeted advertising. We offer a full Facebook Ad management service which includes defining your demographic target audience, creating the ad for you, splittesting, plus follow up measurement and conversion tracking. Website and logo design We create beautiful, accessible mobile-responsive websites and logos that connect with users and engage your customers. We work closely with you to determine your requirements and aim to always exceed your expectations.

Social Media Training We offer onsite and online social media training courses for travel agents around the country. Our training courses cover Facebook, Twitter, LinkedIn, Blogging, Pinterest and Google+

Technology TecSupport

IT SUPPORT FOR TRAVEL AGENTS

TecSupport is an IT services company based in Galway and Dublin that specialises in the supply, delivery and management of IT solutions to companies of all sizes across Ireland. TecSupport has continued to grow by successfully delivering better value, considerably reduced IT costs and a reliable service for our customers.

Unique Selling Points TecSupport’s managed helpdesk system ensures that your IT setup is supported in a timely and quality manner. We provide IT support and maintenance for your entire IT network and equipment along with a range of other services such as website and email hosting and cloud computing services. In addition to this, TecSupport also supply all brands of IT related Hardware & Software. We provide not only the most competitive pricing but also the best advice on what solution best suits your needs. TecSupport offer a complimentary IT audit whereby we will come to your office, survey your IT infrastructure and then follow up with a report to outline our findings, recommendations and quotation.

Services Available

Our Services include: 

IT Support & Maintenance



Anti-Virus



Backup solutions



Hardware & Software



Website & Email Hosting



Cloud Computing Solutions

It Support Packages TecSupport provide services to companies of all sizes and offer a range of packages that can be tailored to your needs. Our managed helpdesk ensures that customers get a quality service dealt with in a timely fashion. Hardware & Software TecSupport supply all brands of IT related Hardware & Software at extremely competitive prices. But we also provide the expertise to help you choose the most affordable and suitable hardware for your business.

www.tecsupport.com Galway Office: Unit 6, Galway Technology Centre, Mervue Business Park, Galway T 091 477 600 E sales@tecsupport.com Dublin Office: Unit K18, Drinan Enterprise Centre Swords Enterprise Park, Feiltrim Road Swords, Co.Dublin T 01 554 5980 E sales@tecsupport.com

Anti-Virus TecSupport supply all the major brands of AntiVirus in particular AVG, ESET NOD32, Symantec and Trend. TecSupport can manage your renewal reminders and update your PCs. Cloud Computing Do you want to know how Cloud Computing can help you? Are you looking to improve performance and efficiencies while also reducing costs? We provide a range of cloud computing services such as hosted email, file storage and online back up.

Hosting Services TecSupport provide a range of web and email hosting. Register or renew your domains & hosted anti spam for your email.

Call us on 091 477600 or Email: sales@tecsupport.com 80

Web: www.tecsupport.com

Technology Travelport

Travel technology is evolving at an unprecedented pace. Travelport intends to remain at the forefront, meeting the demands for speed, flexibility and convergence that will enable our customers to compete and prosper. Our aim is to be the world’s leading provider of informed travel choice by offering richer, deeper content through more accessible distribution. To achieve this we continue to create and embrace new technologies, platforms and ideas that deliver expansive content and improve customer service. We focus our investment, innovation and effort on enabling travel providers and agents to sell how they want to sell and users to buy how they want to buy.

What’s new for 2014: All Content – One Place! Travelport Merchandising Platform: In 2013 Travelport exceeded against its strategic growth plans. The early part of the year saw Travelport launching the Travelport Merchandising Platform, a platform which transforms the way airlines deliver their products and the way that those products are displayed to travel agents. Travelport Merchandising Platform enables airlines to sell their ancillary products how they choose, when they choose. It offers the Travel Agent the ability to select the required ancillaries, upsell and cross sell at ease. Information on fare families is now at consultant’s fingertips, and an unrivalled aggregated shopping platform offers Low Cost Carrier results returned in the same display as traditional airlines.

Smartpoint:

Travelport hosts a team of 19 people working out of the Irish office, based in Fenian St, Dublin 2. Sinead Reilly is the Country Manager for Travelport Ireland “We’ve been here for most of the forty years that the company have been in existence, we’re very proud of the tradition of excellence that has been established throughout those years. Looking ahead to 2014, I’m very excited at the prospect of what the year holds for us in Travelport Ireland. We’ve got a lot of new and very interesting content to focus on, and our products are at the cutting edge of travel technology in the marketplace today.”

WWW.TRAVELPORT.COM/IE

Travelport continues to evolve its point of sale technology… the latest release of Travelport Smartpoint is due in April 2014. Travelport Smartpoint evolves the GDS experience with new and interactive technology that improves travel agent’s productivity, and reduces training. Saving agencies time and money. New features in the latest version includes interactive maps that show flight routes, connection times, terminals and hotels in a more user friendly way and more cryptic translations to help reduce training costs allowing new agents to be as efficient as their more experienced peers.

Travelport Rooms & More: Our hugely increased hotel content offering through Travelport Rooms and More™, the web-based comparison shopping and booking tool that is available alongside the great hotel content in the GDS has really added value to our customer’s ability to find the best value. Check out the website www.travelportroomsandmore.com for yourself, and see how you can increase efficiency for your office – you don’t need to be a Travelport GDS subscriber to use Travelport Rooms & More so make the most of our technology!

Queue Control Console: Travelport have given agents the ability to control their search requests .

www.travelport.com/ie Travelport Ireland Sales: E sales.ie@travelport.com Sales Team: T 01 6020444 Sinead Reilly Catherine Brennan David Conlon Joanne Madden Robbie Smart Tara Hynes Naomi Byrne

January 2014 saw the Introduction of a web based product called Queue Control Console which enables automated actions from the queue including the issuance of tickets. Schedules can be set up to allow actions to run at specific intervals and/or specific times. Schedules can be limited to run on specific days and time windows during the day.

EPricing: How do you gain access to the lowest available airfares? The demand amongst travellers is higher than ever for the lowest-priced and best itinerary options. How much time do you spend searching different sources and Web sites to find the best available flights? In today’s technology-driven market, isn’t there an easy and all-inclusive way to access and sell low fares from every airline? Have the final say with the unrivalled power of Travelport e-Pricing, the leading travel agency tool for shopping low fares worldwide. e-Pricing lets you shop across a comprehensive range of fares in seconds.

Tour Operators Breakaway

About Us: Breakaway.ie are an Irish owned family Travel Business serving Irish Travel Agents since 1968.

New for 2014 : New Disney promotions are launched frequently contact our sales department to join our breakaway agents newsletter to keep up to date with offers. This Summer Disneyland Paris will unveil a major new attraction and mini-land inspired by the Oscar-winning Disney•Pixar film Ratatouille. When guests enter the attraction Ratatouille: L’Aventure Totalement Toquée de Rémy, they will shrink down to the size of a rat and join Rémy and his friends as they scurry through the kitchen, dining room, and walls of Gusteau’s famous Parisian restaurant, all the while trying to avoid the nemesis from the film, Chef Skinner. This first of its kind Disney attraction will immerse guests into an animated world like never before as they experience what it’s like to be a rat in a human sized world. Definitely another good reason to Go!

www.breakaway.ie Dedicated travel agents line: T 01 607 9999 E admin@breakaway.ie

Sales/Marketing: Breakaway are happy to work with our agents by supplying sales material, brochures, posters and flyers and assistance with advertising

Training: Breakaway can provide online or onsite training of our Disney product.

Unique Selling Points: • • • •

Disneyland Paris Online booking engine Live availability and Easy to view discounts Dedicated Trade Support – renowned for our Service Excellence Disney white label and API options available for your website

Tour Operators Crystal/Al Fresco

Crystal Holidays are Ireland leading Tour Operator. During the summer season we have hand picked a range of beach destinations that are intentionally away from the mainstream resorts, alongside your favourite lakes and mountains. Crystal Ski Holidays were voted Irelandâ&#x20AC;&#x2122;s Best Ski Tour Operator 2013-14. For us, the mountain is everything. We love it as much as you do. We find the best places to ski and the most exciting mountains to spend time in. Unique Selling Points: We have a holiday to suit every pocket.

www.crystalholidays.ie

Destinations: Crystal Ski offer holidays to Austria, Andorra, Italy, France, Slovenia, Switzerland, USA and Canada,

Address: 18-19 Duke Street, Dublin 2

Crystal Summer offer holidays to Austria, Italy, Switzerland, Germany, Slovenia,

Dedicated Reservations Line: T 01 433 1028

Crystal Al Fresco offer holiday Parks in Europe.

Target Audience: Ski: Singles, Groups, Families, Summer: Walkers, Families, Honeymooners, Couples, Al Fresco: Families.

Operations: T 01 433 1039 Website: https://agent.crystalski.ie https://agent.crystalsummer.ie

Cancellation Policy: Cancellation penalties and procedures are as per our published booking conditions.

Credit Terms:

Crystal Holidays will match any price that you or your clients come across from time to time as long as the comparison is on a like-for-like basis.

Unless otherwise stated, all outstanding balances must be paid in full and cleared, at least ten weeks prior to departure. Crystal Holidays reserves the right to cancel any bookings for whom a balance remains outstanding beyond the recommended time deadline.

Co-Op Policy:

Brochure Distribution:

Contact your local Travel Agent is featured on all our Press Advertising.

Brochure drops will be made at regular intervals and will be outsourced to a third party. Brochure supplies will be proportionate to previous yearsâ&#x20AC;&#x2122; sales.

Co-Op Policy:

Sales/Marketing: In addition to the enhanced commercial terms that Travel Centre members enjoy with Crystal Holidays. Crystal Holidays will also provide an additional 10% discount for Travel Centre agents and partner on our Ski and Summer Products. For Al Fresco holidays please contact our reservation staff for offers.

Agent Concessions: Voucher promotions run on all products throughout the year.

Training/Fams: We participate in Travel Centres Webinar programme but can also provide one-to-one and one-to-many training on site with specific agents, subject to availability/eligibility. Crystal Holidays may operate small escorted fam tours from time to time and invitations to participate will be based on agent sales for the current season.

General Information: Crystal Holidays agrees to partner with Travel Centres in respect of its annual conference and supplier workshop. The company also agrees to maintain a dedicated telephone line 01 433 1028 for reservations in order to streamline the services levels provided, particularly during the busiest booking periods. Full details of our commercial terms with Travel Centres are contained within a separate document that can be accessed through Travel Centres agent intranet, the link to which can be found on the Travel Bug web site. Members are reminded that these negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn without notice.

The new name for .

e m i t s ’ It a diffe rent

Tour Operators

y a d i l fo r o h f o d kin

Your customers can choose from over 160 specially selected parcs across Europe. You’ll find our parcs directly on the beach, at the foot of the mountains or close to capital cities –from the Costa Brava, French Riviera and the Italian Lakes, to Holland, Germany and Croatia.

Parc life We offer a wide range of locations – from traditional campsites to large holiday villages or resorts – which we call our parcs. Lots of parcs are packed with a variety of topnotch facilities including huge pool complexes, free kids’ clubs, sporting activities and even spas!

www.eurocamp.ie Address: Eurocamp, 78-80 South Mall, Cork

Accounts: T 021 425 2310

Camping, reinvented

Reservations: T 021 425 2300

Agent Website: W www.eurocamp4agents.ie

We offer a range of accommodation you won’t find anywhere else, including Holiday Homes, Lodges, Classic and Safari Tents, as well as Tree Houses and Lake Houses. All customers will have their own outdoor space or decking and enjoy the feeling of stepping out onto grass, not concrete.

Flexible travel and timings We want customers to enjoy their holiday, their way. That’s why we’re happy for them to arrive any day of the week, stay as little or as long as they like, and even stay at more than one parc. We can help with the getaway too and will organise flights, ferry crossings and car hire to any of our parcs.

• We offer the biggest choice of outdoor holidays at over 160 incredible locations across Europe.

Designed for every stage of life

• Our family of accommodation ranges from modern Holiday Homes and Lodges, to Classic or Safari Tents, and even Tree Houses. • Customers can arrive any day of the week and stay any length of time - they can even try out more than one parc in a single trip! • We offer flexible travel options and can arrange ferries, flights, car hire and transfers. • Our great value family holidays include free kids’ clubs, free baby and toddler extras and our prices are per party, not per person.

Visit www.eurocamp4agents.ie

It’s the start of a different kind of holiday… At Eurocamp, we want to set your customers free from the daily grind and discover a different kind of holiday. We’ve spent over 40 years helping families and couples find their ideal active, cultural or relaxing holiday – this all begins with our choice of locations… Location, location, location

. s y a d i l Ho d e t a r e Lib

Call our friendly team in Cork on (021) 425 2300

Eurocamp

• Preschool families – Guide your younger families towards our Little Eurocampers Paradise Parcs. These 20 special parcs have been designed for families with little ones; offering free baby and toddler clubs, safe accommodation and lots of toddler-friendly extras like safety gates and toilet steps. • Families with school & teenage kids – Let them know about our parcs that are great for Full on Fun or Explore and Adventure. Each is packed with activities and nearby locations that offer customers the chance to experience one or both of those kinds of holidays. Think vibrant resorts and beaches on the doorstep, or new water sports and stunning natural spots. • Adults –Show adults of all ages the top cultural locations we offer – we like to call these our Authentic Europe experiences. Here, they’ll find lots of local culture, wonderful flavours and chances to discover famous or even undiscovered sights. • Not forgetting Rover – Dogs aren’t just pets, they’re part of the family too. That’s why four-legged friends are welcome on all of our parcs from as little as €4.50 per night.

What’s new for 2014? • 21 new parcs across Europe. • The Aspect – a brand new range of stylish Holiday Homes that enjoy a large covered decking area and tons of modern features. • Eurocamp Active – a new way to enjoy outdoor sports in amazing locations. Get set for road cycling, climbing, walking and summer skiing.

Savings just for you Sound like your kind of thing? You can save up to 20% on your holiday with our special concessions for travel agents. Call us on (021) 425 2300 to find out more.

Eurocamp training We’re happy to come in and arrange in-house training for you and your team. Just give us a call: (021) 425 2300

Need more brochures? We’ll drop brochures off to you regularly, but if you need any more, call: (021) 425 2300

When will tickets arrive? We’ll send out your customer’s tickets around 6 weeks before their departure date.

What to do if there’s a cancellation You’ll find our cancellation policy in our booking conditions, listed in our brochure and on our website: www.eurocamp.ie/information/booking-terms-conditions

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Tour Operators FULLY ESCORTED TOURS TO TOP DESTINATIONS WORLDWIDE

Group Travel International

Group Travel International are an Irish owned and operated travel company, celebrating 12 successful years in the Irish market, providing diverse and interesting escorted itineraries to unique destinations across the globe. From cultural tours to top European destinations including Portugal, Austria, Greece and Slovenia to worldwide adventures visiting Vietnam, Argentina and Jordan, GTI has a wide range of holidays to suit all budgets and requirements. What We Do Specialising in tailor made tours and selling exclusively to the Irish Market, GTI have become one of the leading group tour operators in Ireland today, and continue to grow from strength to strength each year. Our diverse tour categories include cultural, historical, world war, agricultural, sports, activity and special interest holidays. We also cater for private adult and school groups who may have something particular in mind. Whether it’s an educational farm visit in California, a corporate group to Belgium or a cycling trip to Northern Italy, the professional sales and operations staff at GTI delight in working with you to ensure that the needs of the group are provided for.

The Year Ahead

Sold Exclusively to the Irish Market

Fully Escorted Group Tours

At GTI, we are dedicated to creating unique, informative and overall entertaining escorted holidays at a competitive price. Our fantastic new packages for 2014 include: • The Highlights of Austria • The Splendour of Slovenia & Croatia • Packages to Sardinia, Greece and Portugal • Cycling in Riccione, Italy • Discovering Majorca (with optional walks) As well as these fantastic offers, we also have a selection of fascinating battlefield and cultural tours returning in 2014 including Berlin: WW2 & The Cold War, Chasing The Northern Lights, The Jewels of Jordan, The Riches of Vietnam & Cambodia, WW1 Battlefields: Ypres & The Somme and The Treasures of Portugal.

Sales & Marketing

Small, friendly groups. For all tours: www.gti-ireland.com Call us on: 01 843 4734 Email us: info@gti-ireland.com

Over the past twelve years, GTI has worked closely with a number of media outlets to advertise and promote the growth of our brand. We promote our tours both online at our website and through national publications including The Irish Times, The Sunday Times, The Irish Independent and The Farmers Journal. For weekly updates and special promotions, you can sign up to our newsletter and connect with us on Twitter and Facebook.

www.gti-ireland.com Contact: Park House, Donabate, Co. Dublin

T 01 843 4734 F 01 843 4736 E info@gti-ireland.com

Commission For Agents GTI are delighted to offer our fellow Travel Centre members a special commission rate of 10% per package sold (minus tax) on all of our incredible tours for the first five bookings made, with a special rate of 11% per package thereafter. We can provide window flyers and other promotional material for any of our holidays on request.

Target Audience GTI cater for clients across the board, with small friendly groups suitable for couples, friends, family and solo travellers alike. While our average age group would vary depending on the tour type, it is generally mid-forties upwards.

Cancellation Policy Our cancellation penalties are outlined in our terms & conditions, which can be found online and on our official booking forms.

Payment Terms At time of booking, an initial non refundable / non transferable deposit is required to confirm (as per tour details) payable by cheque / bank draft, over the phone with a debit or credit card or online. Balance payments are due ten weeks prior to departure on receipt of invoice. Please note: a fee of 1.5% applies on final payments made with a credit card.

General Information GTI will be participating in Travel Centre workshops, webinar sessions and the annual conference. All tours on our website are commissionable for agents with payment made after the group has travelled.

103

Tour Operators If Only …

At If Only... we firmly believe that to deliver your bespoke travel experience, product knowledge is key. Expert advice, personal service and attention to detail are guaranteed at all stages of your booking and with sixty dedicated personnel, we have gained an enviable reputation for our depth of product knowledge, resulting in a plethora of awards. Unlike some of our competitors in this market, we exclusively promote our holidays through the travel trade, with no direct-sell operation or subsidiary. Our Destinations We provide bespoke holidays and tours to three of the world’s most beautiful regions – Arabia, the Indian Ocean and Asia. In Arabia we offer resorts in Abu Dhabi, Dubai, Fujairah and resorts and tours in Oman. Our Indian Ocean destinations include the Maldives, Mauritius, the Seychelles and Sri Lanka. The widest variety of If Only... destinations and experiences can be found in Asia; with beautiful hotels, stunning resorts, fascinating tours, opulent rail journeys and voyages of discovery across a range of destinations from the Himalayan peaks of Nepal to the tropical rainforests of Borneo, from the pristine beaches of Thailand to the intriguing heritage sites of India, Myanmar and Cambodia. Although our accent is on the luxury market, the vast majority of hotels we feature being in the five star and five star deluxe categories, we are also pleased to offer and recommend a few carefully selected four star gems.

Specialisation Focussing only on Asia, the Indian Ocean and Arabia, If Only... specialists and our destination representatives have personally visited every hotel and resort in our portfolio. We take pride in our team’s passion and depth of product knowledge and their personal, first-hand experience of our featured destinations. In recent years we have also become the favoured operator for many travel agents wishing to book privately escorted tours, six star cruises with Silversea/Regent Seven Seas and opulent rail journeys as offered by Eastern & Oriental Express in South East Asia and the Golden Chariot/Royal Rajasthan in India.

www.ifonly.ie Reservations T 01 447 5275 E res@ifonly.ie Administration T 01 447 5282 E after.sales@ifonly.ie

Mon – Fri 09.00 – 17.30 Sat 09.00 - 17.00

Supporting The Travel Trade Having seven Business Development Managers across Ireland and the UK, our experience and resources are always on hand to help our travel agent and homeworker partners. Our Business Development Managers are at your disposal for product and destination training, are responsive to marketing proposals, provide promotional point of sale material and assist with events and wedding fairs. The level of service we provide is second to none: from that initial enquiry and the delivery of your clients’ travel documentation, beautifully presented in a leather ticket wallet with leather luggage labels and pen, right through to the personal touches such as pre-allocated seating and private car transfers in resort.

Corporate And Group Travel In addition to our wealth of experience in the leisure market we are also experts in the field of corporate travel, namely meetings, incentives, conferences, sports groups and events. Our team are highly skilled and experienced in organising meetings, incentive trips, exhibitions, corporate golfing trips and sports and media group travel.

Aligning our knowledge of destinations and resorts with our specialist teams’ experience and understanding of weddings, honeymoons, cruising, rail journeys and privately escorted tours, we can carefully craft the variety of elements that your client might request and deliver the perfect holiday.

105

Tour Operators Just Sunshine

JUST €50 Deposit Just Sunshine Holidays Ireland are now operating direct flights from Dublin to Tunisia.

PRICES FROM

€397

ALL INCLUSIVE

Who Are Just Sunshine?

www.justsunshine.ie

We are owned by the well known and prestigious El Mouradi Hotel Group, the largest hotel group in Tunisia. In business since 2002, Just Sunshine has offices in London, Paris and Copenhagen carrying a combined passenger number of 60,000 per year.

Reservations & Administration T 01 9695566 E info@justsunshine.ie

What’s on offer? Of course we feature all our own hotels, but we have a plentiful stock of other properties too which ensures your customer an unbiased choice when creating their perfect holiday. Many of the hotels on offer are based on the All Inclusive concept and a great number featuring children’s clubs and entertainments programmes.

What’s Different? There is more than expected in Tunisia and because of that Just Sunshine offer more resorts to allow your customer to experience some of the less known regions of the country. Gammarth, and Mahdia are examples of this. We have also included some of the hotels more suited to the independent tourist. Just Sunshine offer a full in resort service with a strong team of resort managers, hotel, transfer and excursion representatives. Our aim is to offer a seamless, one brand service of the highest standards & great value for money.

Mon-Fri 09.00 -18.00 Sat & Sun 10.00 – 17.00

How do we book? The website, www.justsunshine.ie is a clean and simple to use booking tool with all documentation produced and delivered online, further, we offer a very personal back up service to our agents split between the Dublin and London office personnel.

What are plans for 2014? A series of agent training, fam trips and social events are planned for the 2014 season, some in conjunction with The Tunisian Tourist Board so you get an in-depth knowledge of the country and culture and not just the resorts and hotels.

DISCOVER

TUNISIA QUALITY & VALUE SINCE

2002

FLIGHTS DIRECT FROM DUBLIN

2014

107

Tour Operators

EVEN MORE CHOICE WITH

MERCURY DIRECT Package holidays to... Algarve Lanzarote Australia Madeira Benidorm Maldives Costa del Sol Malta Dubai & further Emirates Mauritius Fuerteventura North Cyprus Gozo Sri Lanka Gran Canaria Tenerife Kerala Don’t miss our NEW Escorted Tours... China Discovery Tour - 10 days Wonders of China - 16 days Grand Tour of China - 25 days Impressions of Vietnam - 9 days Jewels of Sri Lanka - 9 days India’s Golden Triangle - 8 days Kerala Explorer - 12 days

... Flying from ck, Dublin, Kno , ork Belfast Shannon, C ... and now y& Londonderr Kerry

BOOKING INCENTIVE! Earn €10pp fo r ALL Mercury Direct booking s please claim

... by e-mailing holidays@mer Flying from curydirect.com rt a p e d rs These tou n Heathrow from Londo connecting or Gatwick, be eland are to Ir m o fr ts h flig or yourselves arranged by the in order for r lle e v a tr e th of bark on one client to em ly popular our extreme urs Escorted To

Mercury Direct

Mercury Direct are a standalone division of Sunspot Tours who, having recently celebrated 30 years in business, are one of the UK’s longest established tour operators. Today our operation is controlled from brand new headquarters in Sevenoaks in Kent where Travel Centres members’ enquiries are dealt with by a team of highly qualified and knowledgeable reservations agents who are proficient in all the products featured in the current brochure.

Whats new for 2014? • Inexpensive range of short and long haul holidays – book a package or individual elements like accommodation only • 17 Great destinations Malta, Gozo, Algarve, Austrailia, Benidorm, Costa Del Sol, Dubai and further Emirates, Fuerteventura, Gran Canaria, Kerala, Lanzarote, Madeira, Maldives, Mauritius, North Cyprus, Sri Lanka, Tenerife • Flights from Dublin, Knock, Shannon, Cork, Kerry, Belfast and Londonderry • Brand New Escorted Tour Programme – includes China, Vietnam, Sri Lanka, India and Kerala • No Single room supplements at many hotels • FREE room upgrades • FREE weeks at many hotels • Many Add-ons, holiday extensions and tours available • Special Group rates

Target Audience Many over 50’s clients are attracted by Mercury Direct holidays mainly because of the great value long stays that we offer in the winter months and our policy regarding free room upgrades and no single room supplements at many of our hotels. Due to the fact that we extensively advertise in national media, the profile of our customers is quite mixed.

National Advertising Mercury Direct has built its reputation by offering great quality and value for money holidays to specific destinations. The high profile nature of our holiday offers have helped our travel agent colleagues to capitalise on Mercury Direct sales as they are able to sell our holidays at exactly the same price as we advertise to the public.

Pricing Policy We are confident that our prices are the best and because of that we operate a price match policy. Providing that all aspects of the competitors holiday is the same, then we will match this price and give your customer a further ten euro discount per person as a gesture of goodwill.

Sales/Marketing We encourage individual business development with all Travel Centre’s members and welcome invitations to support various marketing initiatives and promotions.

Staff Incentives

Call us FREE on 1800 805 515 we are open 7 days a week 9am-9pm

or visit www.mercurydirect.ie

Mercury Direct are delighted to offer 10 euros per person booked on any holiday. Please email holidays@mercurydirect.com to claim your incentive Licenced by the Commission for Aviation Regulation Licence No T.O.254

www.mercurydirect.ie Agency Sales Executive Address: Jonathan Bugeja 2nd Floor Suffolk House, 154 High Street, Sevenoaks, T 0044 1732 775 009 Kent, TN13 1XE, UK Reservations (Freephone) T 1800 805 515 National Sales Manager E holidays@ direct number sunspottours.com Richard Greenaway T 0044 786 043 3242

Training We continually strive to undertake product training with members of Travel Centres. We can undertake both morning and evening sessions and welcome the opportunity of meeting staff and imparting our knowledge and experience of the destinations that we feature. Why not book one of our evening training sessions and then join us for some food and drinks in a local restaurant. To register for training email Richard Greenaway at rgreenaway@ sunspottours.com.

Brochure Distribution Stocks are held by RTS. Further quantities of brochures must be ordered through jbugeja@sunspottours.com

Technology Mercury Direct is able to provide a number of technology solutions in delivering our products directly to you and your customers. Flat files, XML and white labels are just a few of the ways in which we can work together. Interested? Please email Richard Greenaway at rgreenaway@sunspottours.com.

General Information Members’ are reminded that our negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn with notice.

Important Information Each week prior to our weekend advertising schedule taking place in national Irish newspapers, we email you details of the special offers that will be appearing. We want you to capitalise on these fantastic bargains by advertising these offers immediately in your own windows before they become public knowledge. Order our special A3 window poster now and get some bookings in before they sell out or are booked by one of your competitors. 109

Fully escorted tours

EL V A R T R O F E N L P O I O S S E P A R AP O F N O I A PASS



WORLDWIDE TOURS  EUROPEAN TOURS  RIVER CRUISING 

• The UK’s largest Overseas Escorted Tour Operator – Carrying over 110,000 passengers a year • Escorted Tours by air from only €449pp with Dublin/Belfast departures • Luxury River Cruises starting from only €989pp for fourteen nights including ﬂights • Fully Bonded • Price Promise – No Surcharge Guarantee • Award winning service • Carefully designed itineraries • Excellent tour managers • Typically four-star standard • Exceptional Value for Money • Much more included – no selling of additional excursions on holiday • A real passion for places and people • Very low complaint ratio • We listen to our customers feedback and adapt • Unbiased advice • High commission levels • No discounting

iviera Travel endeavours to exceed the expectations of travellers with our fascinating and innovative European and Worldwide fully escorted tours. We also offer a wide variety of Luxury European River Cruises, all led by our outstanding Tour Directors.

WHAT’S NEW FOR 2014 The Escorted tours Brochure contains 35 handpicked tours covering 22 countries across the continents of Africa, America, Asia and Europe. The River Cruise brochure includes 10 bespoke itineraries on our 4 and 5-Star Luxury Ships on Europe’s finest Rivers.

We are passionate about creating an experience that delivers on all counts for our clients in terms of quality, value, experience and service. This may seem obvious, but we genuinely think we do this better than anyone else in our market and we back this up with the testimonials of our clients. We have holidays which vary in price according to destination, from €449 with an average spend of over €900 per person. Repeat bookers are now in excess of 30% each year and still growing which is a clear endorsement from our clients that the quality and value we offer is working. Also working with our quality media partners should also reassure you, as effectively they endorse what we do on a daily basis.

Laos, the Mekong & Thailand Rajasthan, the Taj Mahal & Amritsar’s Golden Temple A Grand tour of China Jordan & Petra Lisbon, Oporto and the Douro Valley

Cancellation policy In accordance with our booking conditions the following cancellation charges apply based on the period before departure when cancellation notice is received more than 56 days - deposit only; 56 - 31 days - 50%; 30 - 15 days - 95%; 14 days or less - 100%. Please note for European cruises, the cancellation charges are as follows: more than 56 days - deposit only; 56 - 31 days - 80%; 30 - 15 days - 95%; 14 days or less – 100% (charges shown as a % of the holiday price). Cancellation of certain transport arrangements, typically flight upgrades, connecting flights and train tickets can result in up to 100% cancellation charges regardless of the notice of period given to us.

Classical Greece River Cruise Itineraries – Seine Tall Ships A Journey on the Mekong

Brochure Distribution Both River Cruise and Escorted tours brochures are distributed regularly during the year by RTS. Extra brochures can be ordered at travelagents@rivieratravel.ie

New tours being offered this year Japan – land of the rising sun

Including an option to stay a night in a ‘Ryokan’- a traditional Japanese Inn

Watch baby pandas at play at the Chengdu Panda research centre

Including 1 night at the 5 Star Pousadas Cascais

We offer our trade partners: • Competitive commission levels • No direct discounting • Dedicated agency support • Bulk brochure distribution • Agents online booking facility • Online training module

For reservations contact our Dublin Office on 01-9056300

E-mail enquieries: help@rivieratravel.ie Tel: 01 905 6300 Fax: 01 905 6301 www.rivieratravel.ie Riviera Travel, Chase House, City Junction Business Park, Malahide Road, Northern Cross, Dubin 17

Tour Operators

Licensed and Bonded No: TO 101

Sunway

ABOUT US: Sunway Holidays is Ireland’s largest Irish owned tour operator with over 70 destinations worldwide including: Summer and Winter Sun, Worldwide, USA & Canada, Australia, Cruise, River Cruise, Lapland and many more. Sunway constantly aim to provide a great selection of holidays at affordable prices. Sunway is a fully bonded travel company, with over 49 years experience, so don’t take chances with companies you can’t trust.

What’s New For 2014:

WE’VE GOT THE WORLD COVERED 100% IRISH OWNED 100% IRISH OPERATED 100% LICENSED & BONDED Summer & Winter Sun

USA & Canada

Worldwide

Algarve Fuerteventura Lanzarote Gran Canaria Turkey Morocco Tunisia Sorrento Sicily Spain & many more!

Orlando New York Las Vegas Boston Chicago San Francisco Los Angeles California Deep South & many more!

Caribbean Dubai & Abu Dhabi Maldives Mauritius Thailand Malaysia Bali Seychelles South Africa & many more!

From €349

From €557

From €691

Lapland Canada & Alaska USA &

Winter Wonderland Hawaii ALatin America &

Mexico Asia & India Africa

From €1199

Eastern Mediterranean

Weddings & Honeymoons

Canada & Alaska USA & Hawaii Latin America & Mexico Asia & India Africa Eastern Mediterranean Europe

Luxurious. Exotic. Romantic. Special. More than any other holiday experience, your honeymoon or wedding abroad should be all of these things - and more

From €999

From €899 Adventure Touring

Cruise Europe Caribbean Alaska USA

Escorted Tours

Mediterranean Mexico Canada New England Worldwide

From €549 Neilson & Sunsail

more exclusive more inclusive Quality ALL INCLUSIVE Holidays

Authentic small group tours bringing you face to face with the world’s most fascinating cultures, landscapes & awe-inspiring wildlife.

Stylish accommodation, sports and activities, fine food ...everything’s included. NO HIDDEN COSTS!

From €999 River Cruising

Beautiful unspoilt locations, sunshine, clear warm water, fantastic children’s clubs and all of your favourite activities including sailing, windsurfing or tennis.

Europe • Russia • Africa Vietnam & Cambodia

From €889

From €1729

Leading The Way in River Cruising

From €849

SUNWAY’S PROMISE QUALITY HOLIDAYS VALUE FOR MONEY OVER 45 YEARS IN BUSINESS EXPERIENCED STAFF

Winners of Best European & Best Longhaul Tour Operator 2014 as voted by Irish Travel Agents Prices are per person, including flights, accommodation & taxes. Prices are subject to change and availability.

Flights from Dublin, Cork, Shannon and Knock Travel Agents Give you Choice

Summer Sun, - Holidays from €349, with more choice for Single Travellers, more Free Room Upgrades, and a lot more Single Parent Offers are available this summer. USA: With the extension of The Wizarding World of Harry Potter and the new family friendly on-site hotel, Cabana Bay Beach Resort, both in Universal Orlando, there has never been a better time for families to visit Orlando. Longhaul: With exclusive free room nights, room upgrades and resort credits in some of the most popular Caribbean resorts, Sunway have great deals to offer your clients.

Unique Selling Points: We are an Irish owned and operated business unlike many other operators. We have 49 years of travel experience (we have survived many booms and busts, ash clouds, strikes...). We understand what Irish holidaymakers want and deliver it all the time, as our loyal customer’s show, time and again when they book with Sunway.

Destinations Served: We operate to over 70 destinations worldwide including: Summer and Winter Sun, Worldwide, USA & Canada, Australia, Cruise, River Cruise, Lapland and many more.

Target Audience: As we have a broad range of products our target audience varies. We offer holidays to cater for couples, families, singles, over 55s, groups, honeymooners, wedding parties and so much more.

Co-Op Policy: Sunway will be happy to assist agents in joint promotions for advertising or shop sales. This must be agreed in advance and is on a case by case basis.

Pricing Policy: We have made our best efforts to provide you with competitive pricing across all products. We will price match on like for like products, subject to availability.

Sales/Marketing: Sunway will support agents with promotional materials as requested. We are very keen to support agents in every way we can so we can work together to build sales.

Agent Concessions: We offer an Agency Staff Concession Scheme yearly. Please contact mary.denton@sunway.ie for full details

Training/Fams: Sunway offer a variety of educational trips across all products throughout the year. These are offered on a performance basis. We also offer training on all our products, as well as participating in the Travel Centres webinar program, we also run our own webinars. We will be happy to arrange agency or one toone trainings or webinars at any time.

Cancellation Policy: Please refer to the Booking Conditions on the back pages of each of our brochures for a full listing of our cancellation penalties and procedures.

www.sunway.ie SUNWAY Head office: Sunway Travel Limited, Marina House, Clarence Street, Dun Laoghaire, Co. Dublin European reservations: T (01) 2311800 Longhaul: T (01) 2311856 Accounts: T (01) 2311804 Ticketing Longhaul: T (01) 2311810 Agency Sales: E agencysales@sunway.ie E info@sunway.ie F (01) 2885187

Credit Terms: Unless otherwise stated, all outstanding balances must be paid in full and cleared, at least eight weeks prior to departure. Sunway reserves the right to cancel any bookings in situations where a balance remains outstanding beyond the recommended time deadline.

Brochure Distribution: Please email brochures@sunway.ie for all brochure requests.

General Information: Sunway agrees to partner with Travel Centres in respect of its annual conference and supplier workshop. Sunway also offer a white label solution for travel agents who would like to integrate our booking engine into their own website. The cost of this service is €715+vat. Full details of our commercial terms with Travel Centres are contained within a separate document that can be accessed through Travel Centres agent intranet, the link to which can be found on the Travel Bug web site. Members are reminded that these negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn without notice.

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Tour Operators At the Travel Corporation (TTC) we’re working hard to be your number 1 niche supplier. We offer unique products including premium & luxury escorted tours, luxury all-Inclusive river cruises, exceptional 4 & 5 star hotels across the world and young and lively trips for 18-35 years olds.

The Travel Corporation

The Travel Corporation (TTC) is one of largest independently owned travel companies in the world, with offices in over 34 countries and operating programmes to over 60 countries worldwide. Opening in Ireland back in 2011 as “The One Stop Touring Shop” it rebranded in January 2014 to incorporate its global name. The Travel Corporation (TTC) sells and markets four brands in the Irish market. Insight Vacations - premium and luxury escorted tours; Uniworld Boutique River Cruises - luxury boutique river cruises with a six star experience; Contiki - young and lively trips for 18 – 35s; Red Carnation Hotel Collection - 4 & 5 * luxury boutique hotels. Unique Selling Point Premium and luxury, trade specialists, unique products, niche operators and boutique hotels.

Target Audience

Our product offering is high quality and attracts people looking for an extra special holiday experience. The main age group for Insight Vacations is 35 plus for the USA & Canada, and 45 plus for Europe, India and Nepal. Uniworld Boutique River Cruises is perfect for people over 55, but also offers Multigenerational family dates throughout the summer. Solo Travellers also enjoy river cruising.

www.thetravelcorporation.com Contact Details The Travel Corporation, Travel House, 27 Merrion Square, Dublin 2

Country Manager Marketing & PR Manager Sharon Jordan Carole Carmody T 086 7823911 01 775 3805 E sharon.jordan@bookttcie.com T E carole.carmody@bookttcie.com Reservations: T 01 775 3838

Contiki is specifically targeted at 18-35 year olds who wish to travel with a group of like-minded travellers.

Red Carnation hotels are 4 and 5 star hotels catering for a mix of corporate and leisure travellers who are seeking the best in service and luxury hotel stays. The Red Carnation Hotel Collection is made up of 20 4&5 star hotels in Ireland, England, Switzerland, Florida and South Africa.

Credit Terms

Sales/Marketing

Brochure Distribution

TTC provides strong commercial terms and override commission possibilities. We are also delighted to work with any travel agency on an individual basis for any in-house marketing strategy. We offer a full and dedicated sales support team based in Dublin and on the road.

Brochure distribution is via RTS. To order any of our brochures please email: donna.kenny@bookttcie.com

Agent Concessions

A collection of sixteen 4 & 5 star luxury award-winning, family owned and run boutique hotels UK | Ireland | South Africa | Switzerland | USA

For more information contact our inside sales team on 01 775 38 03 or for RESERVATIONS call 01 775 38 38. Find us on Facebook and Twitter to view information on our products, events, competitions, agent training and more

Business Development Manager Donna Kenny T 086 029 4168 E donna.kenny@bookttcie.com

We offer ongoing promotions and incentives for all agents. Any personal holiday requests should be emailed to Sharon Jordan at: sharon.jordan@bookttcie.com, and discounts will be offered on an individual basis. We strongly encourage agents to take our holidays and experience them first hand for themselves.

Training/Fams Travel Centres’ agents will be offered places on all fam trips and training sessions.

All products can be held on option for up to 7 days. Deposits must be paid within 7 days or cancellations of the option will occur. Full payment will be required 12 weeks before departure.

General Information TTC agrees to partner with Travel Centres in respect of its annual conference and supplier workshop. The company also agrees to maintain a dedicated phone line 01775 3838 for reservations and 01775 3803 for internal sales and support. Members are reminded that our negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn without notice. Please make all cheques and payments out to The Travel Corporation Ireland Limited.

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CONTACT DETAILS: 1, Lower O'Connell Street Dublin 1 Reservations: 01-8719444 Email: info@wingsabroad.ie Website: www.wingsabroad.ie Out of hours, Emergency Only: 087-9264263

THE TURKISH HOLIDAY SPECIALISTS

Shoppers Paradise... Expect More!

Think Families & Excitement

KUSADASI

Pigeon Island

Carina

Double Tree by Hilton

Tropicana Garden Hotel

Ladies Beach Yonca Apts Tuntas Apts

Golden Gate Golden Moon Apartments

Golden Day Wings Hotel Ilayda Avantgarde Hotel

Melissa

Pine Club Fantasia Hotel Palm Wings Kusadasi Kusadasi Golf Resort & Spa

Korumar Hotel Charisma Kustur De Luxe Hotel Holiday Palm Hotel Village

Saturn Hotel

Marbel Hotel

Kusadasi - Places to see...

Young and Lively... Think Fun in the Sun!

• Ephesus - One of the best preserved archaeological sites in the world • Virgin Mary’s House - Her house is in the mountains close to Ephesus. • Explore Pigeon Island and visit the museum. • Go on a day trip to Pamukkale, one of Turkey’s top attractions with its cotton-look terraces.

For Fantastic Beaches, Unlimited Peace and Tranquility

Myndos Gate Bodrum Marina Bodrum Castle Port Mausoleum Amphitheatre Ruins of Pedesa

• Visit one of the Kusadasi Markets. • Visit a Hamam and have a Turkish Bath. • Enjoy a bit of splash and slide at Adaland & Aqua Fantasy Water Parks. • Kusadasi by night - Enjoy fun evenings of live music & entertainment in the famous Bar street.

Summer Garden Ambrosia Hotel Safir Hotel Lemon Tree Kaseria Hotel Baba Beach Hotel

1 2 3 4 5 6

7 8 9 10 11

Sami Beach Hotel Jasmin Beach Magnific Hotel Rixos Premium Xanadu Island 10

N W

E 2

1 3

6 9

9 7

Gumbet

BODRUM

Bitez

Bodrum - Places to see... DIRECT FLIGHTS FROM DUBLIN & CORK

01-871 9444 www.wingsabroad.ie

• Bodrum Castle - An unforgettable journey back to medieval times. • The Mausoleum - One of the seven wonders on the ancient world.

• Halikarnas Disco - Dance the night away with up to 5,500 fellow partygoers at one of the biggest open air nightclubs in the world. • Shop till you drop in the Oasis Shopping Centre at Bodrum's biggest shopping & entertainment centre.

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General

Year-on-Year Sales Comparisons

January 2013 2014

Year-on-Year Sales Comparisons

February 2013 2014

March 2013 2014

April 2013

2014

May 2013

2014

June 2013

2014

July 2013

2014

August 2013 2014

September 2013 2014

October 2013 2014

November 2013 2014

December 2013 2014

Affordable Car Hire A2BTransfers.com Attractionworld.com Azamara Cruises Bedsonline Blue Insurances Bookabed Breakaway Celebrity Cruises Contiki Cosmos Cruisingexcursions.com Crystal Holidays Cruise118 Discover Travel Discovery Puglia Dolmen Insurance Do Something Different Eurocamp (formerly Keycamp) Flexible Car Hire Globe Hotels GTI (Group Travel International) Hertz Holland America Line Hurtigruten If Only Insight Vacations Interhome Irish Ferries Just Sunshine Keith Prowse Mercury Direct Metropolitan Touring MSC Cruises Pioneer Holidays (India) Resort Hoppa Riviera Travel Royal Caribbean Line Scandinavian Airlines Seabourn Cruises Silversea Cruises www.sportstours.ie Sunway Thomson Cruises Travelcube Travel Focus Turkish Airlines Uniworld Boutique River Cruises Wings Abroad Wonderful Cracow World Travel Centre

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General

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x x

x x x

x x

x x x

x x

x x x x x

x x

x x x x

x x

x x x

x x

Sportstours

SAS

Riviera Travel

Resort Hoppa x x x

x x

x x x x

x x x

x x

x x x

x x

x x x x x x x x

x x

x x x x

x x

x x x

x x x x

x x

x x x x

x x

Pioneer Holidays

MSC Cruises

Mercury Direct

Keycamp

Keith Prowse

Just Sunshine

Island/Thomson Cruises

x x x x

Irish Ferries

x x x

x x

Interhome

Insight Vacations

If Onlyâ&#x20AC;Ś

Hurtigruten

GTI

DoSomething Different

Discovery Puglia

Discover Travel

Crystal Holidays

Metropolitan Touring

Cruising excursions

Cosmos

Contiki

Breakaway

Attractionworld

Supplier Destination Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antartica Antigua And Barbuda Antilles Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bali Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, St Eustatios And Saba Bosnia - Hertzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Caribbean Cayman Islands Central African Republic Chad Chile China Colombia Congo Cook Islands Costa Rica Croatia Cuba Curacao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equitorial Guinea Estonia Ethiopa Falklands Faroe Islands Fiji Finland France French Guinana French Polynesia Gabon Galapagos Gambia Georgia (Europe) Germany Ghana Gibraltar Goa Greece Greenland

Destination Matrix 2014

A2BTransfers

Destination Matrix 2014

x x x x

x x

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General

128

Sportstours

SAS

Riviera Travel

Resort Hoppa

Pioneer Holidays

MSC Cruises

Metropolitan Touring

Mercury Direct

Keycamp

Keith Prowse

Just Sunshine

Island/Thomson Cruises

Irish Ferries

Interhome

Insight Vacations

If Onlyâ&#x20AC;Ś

Hurtigruten

GTI

DoSomething Different

Discovery Puglia

Discover Travel

Crystal Holidays

Cruising excursions

Cosmos

Contiki

Breakaway

Attractionworld

Supplier Grenada Guadaloupe Guam Guatemala Guernsey Guinea-Bissau Guniea Guyana Haiti Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Korea Kosovo Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Libyan Arab Jamahiriya Lithuania Luxembourg Macao Macedonia, The Former Yugoslav Republic Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Northern Mariana Islands Norway Oceania Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru

Destination Matrix 2014

A2BTransfers

Destination Matrix 2014

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x x

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General

130

x x x x

x x

x x x

x x

x x x x

x x

Sportstours

SAS

Riviera Travel

Resort Hoppa

Pioneer Holidays

MSC Cruises

Metropolitan Touring

Mercury Direct

x x

Keycamp

Keith Prowse

x x

Just Sunshine

x x

Island/Thomson Cruises

Irish Ferries

Interhome

x x

If Onlyâ&#x20AC;Ś

Discovery Puglia

Discover Travel

Crystal Holidays x x

Insight Vacations

x x x x

Hurtigruten

x x

Cruising excursions

Cosmos

Breakaway

Contiki x

GTI

x x x x

DoSomething Different

x x x

Attractionworld

Supplier Philippines Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Barts Saint Helena Saint Kitts And Nevis Saint Lucia Saint Maarten Saint Thomas Saint Vincent And The Grenadines Samoa Saudi Arabia Scotland Senegal Serbia And Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St. Barthelemy Sudan Suriname Swaziland Sweden Switzerland Syria Tadzhikistan Taiwan Tanzania, United Republic Of Thailand Togo Tonga Trinidad And Tobago Tunisia Turkey Turks And Caicos Islands Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Us Virgin Islands Uzbekistan Vanatu Venezuela Viet Nam Virgin Islands, British Wales Yemen Zaire Zambia Zimbabwe

Destination Matrix 2014

A2BTransfers

Destination Matrix 2014

x x x x

x x x

x x

x x x

x x

x x x x

x x

x x x

x x

x x x x

x x x

x x

x x x

x x

x x x x

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x x

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x x

x x x x

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x x

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