Travel Centres Preferred Supplier Manual by Travel Centres

CONTACT DETAILS: Suite 330, The Capel Building, Marys Abbey, Dublin 7 Reservations: 01-8719444 Email: info@wingsabroad.ie Website: www.wingsabroad.ie Out of hours, Emergency Only: 087-9264263

THE TURKISH HOLIDAY SPECIALISTS DIRECT FLIGHTS FROM DUBLIN CORK & SHANNON

KEY PROPERTIES OWNED AND MANAGED BY OUR SISTER COMPANIES

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O N TH E B EA CH

Bookabed is Ireland’s award winning accommodation online wholesaler who provides Global content to the travel trade. We do not compete in the b2c arena. Our booking FERRIES GENERAL engine offers same day availability. We5pride ourselves on our outstanding customer 52-53 HURTIGRUTEN INTRODUCTION 54-55 7 IRISH FERRIES USEFUL TELEPHONE NUMBERS service, which is all backed up by our Irish call centre staff and our Business Development USEFUL WEBSITES Team who are always on hand to assist9you with any of your needs. 11 PERSONAL CONTACTS 13 LOGIN DETAILS 15 CALENDAR 2013 We have implemented a new Customer Relationship Management 17 CALENDAR 2014 system and a new Live Chat feature that allows are agents contact 18 TOP TIPS ON SELLING Bookabed staff more conveniently and faster. The new CRM system allowsTOP staff to track information more conveniently on bookings and 19 TIPS ON HANDLING OBJECTIONS allows each staff member to see all of the correspondence for a booking 20 TOP TIPS ON MARKETING so that they can respond faster to your queries. We are also delighted 21 TOP TIPS PUBLIC RELATIONS to announce that ON we are able to offer agents a direct connect into our inventory by way an XML link given your clients direct access 22 TOP TIPS ONofCUSTOMER RETENTION to our global competitive pricing inventory. We have also launched 23of TIPS ON HANDLING a newTOP Global Group bidding system soCOMPLAINTS as to take the hardship out having to contact multiple properties for PROFIT quotes. Please contact us 24for a TOP TIPS ON MAXIMISING demonstration on all these new “agency friendly” tools. 25 TOP TIPS ON CUTTING COSTS 26 TOP TIPS ON PRODUCTIVITY 27 TOP TIPS ON USING GOOGLE We support the trade! Our wholesale rates are only offered to travel 29 TOP TIPS VATagainst travel agents in the b2c environment. agents. We do not ON compete 31 TOP TIPS ON –GUARDING AGAINST CREDIT DESTINATION SERVED Global Hotel and transfer content . CARD FRAUD TARGET AUDIENCE – We only operate in the b2b environment.

GROUND ARRANGEMENTS AFFORDABLE CAR HIRE TRAINING/FAMS A2B TRANSFERS

CO-OP POLICY Bookabed are happy to work with agents on regional promotions ACCOMODATION whereby we will co -sponsor targeted destinations or hotel campaigns.

Bookabed enjoys a long established working relationship with Travel 78-79 AMADEUS Centres and feel that the value proposition is mutually beneficial for all 80-81 TECSUPPORT members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet 82-83 system. Our BREAKAWAY commercial terms are strictly private and confidential and we ask that COSMOS BY TRAVELFOX.IE you do not provide any third party any access to its content84-85 or access to ourCRYSTAL/AL password protected booking engine. Failure to adhere to this 86-87 FRESCO confidentiality may result in these enhanced commercial terms being 88-89 KEYCAMP withdrawn without notice.

WHAT’ S NEW FOR 2013?

UNIQUE SELLING POINTS

BOOKABED Campaigns must be agreed in advance.

32-33 GLOBE HOTELS 34-35 INTERHOME 36-37 We constantly strive to provide the most competitive pricing policy, TRAVELCUBE 38-39

PRICING POLICY

however for any reason if we fail to offer the lowest price on a like for like basis we will offer a price match policy. Please email a screen shot to info@bookabed.ie for our review.

AIRLINES SCANDINAVIAN AIRLINES SALES/MARKETING

40-41

The only marketing campaigns that we do are targeted to travel agents only. We advertise pricing and promotions by the use of banner adverts on our site or email / ezine’s to our agency database only.

CONSOLIDATOR

WORLD TRAVEL CENTRE

42-43

STAFF INCENTIVES Throughout the year Bookabed offer various individual incentives. PleaseCRUISING ensure that you check our site for all current promotions. MSC CRUISES 44-45 AGENT CONCESSIONS ROYAL CARIBBEAN 46-47 Bookabed are pleased to offer all travel agents own personal travel 48-49 SILVERSEA reservations with a 10% discount off our net rates. Please email info@ 50-51 THOMSON/ISLAND CRUISES bookabed.ie and our staff will apply the discount. We will also apply for upgrades, in room amenities where possible.

56-57 58-59 Bookabed partake in any Travel Centres training programmes where 60-61 ATTRACTION WORLD possible. Individual training can be arranged with our Business 62-63 of CRUISING Development TeamEXCURSIONS when required. We also organise a minimum threeDISCOVERY escorted FAM trips per year. We can also facilitate the organising of 64-65 PUGLIA your own individual FAMs if assistance is required. 66-67 DO SOMETHING DIFFERENT 68-69 METROPOLITAN TOURING 70-71 HOLIDAY AUTOS Cancellation penalties are as per our agency Terms and Conditions 72-73 RESORT HOPPA and are stipulated at time of booking and on your confirmation

CANCELLATION POLICY

documentation, however if you are penalised please contact us for assistance in having fee’s waived. We will always do our best to assist.

SERVICES CREDIT BLUE TERMS INSURANCE

Post Departure as INSURANCE per agency terms with Travel Centres. DOLMEN Brochure Distribution- N/A

74-75 76-77

GENERAL INFORMATION TECHNOLOGY TOUR OPERATORS

1STS MERCURY DIRECT RIVIERA TRAVEL SUNWAY THOMAS COOK TRAVEL FOCUS Reservations: 0818 365 465 / 049 855 0942 WINGS ABROAD

CONTACT DETAILS Groups: groups@bookabed.ie

90-91 92-93 94-95 96-97 98-99 100-101 102-103

Accounts: accounts@bookabed.ie

GENERAL

Administration: info@bookabed.ie Customer Service: complaints@booked.ie CONFERENCE 2012

104-107 YEAR-ON-YEAR SALES COMPARISONS 108-109

FAX: 01 285 0649

CONTENTS CONTENTS

TH E CH

BOOKABED.IE CONTENTS

Website: www.bookabed.ie

Selling Travel out of the Republic of Ireland? Call the Travel Trade Team on 01-6611700 E-mail us on: traveltrade@aviationreg.ie Check our website: www.aviationreg.ie Weâ&#x20AC;&#x2122;re happy to help you with any questions you have

BOOKABED.IE INTRODUCTION Bookabed is Ireland’s award winning accommodation online wholesaler who provides Welcome to this, edition of our new annual preferred supplier Global content to the very travelfirst trade. We do not compete in the b2c arena. Our manual. booking Within offers the pages you will of allon our preferred suppliers for the engine samethat dayfollow, availability. Wefind pridedetails ourselves our outstanding customer comingwhich year, together withupallby ofour theIrish compelling reasons whyour you and your colleagues service, is all backed call centre staff and Business Development should continue to support by placing allany of your discretionary sales with them. Team who are always on handthem to assist you with of your needs.

WHAT’ S NEW FOR 2013? TRAINING/FAMS Although groupings such as ours provide a whole range of benefits, it is fair to say that one of

We have implemented a new Customer Management theRelationship most financially beneficial is the enhanced commercial termsCentres that wetraining negotiate with those Bookabed partake in any Travel programmes where system and a new Live Chat feature that allows are agents contact Individual training can of bethis arranged with our Business preferred suppliers whose details canpossible. be found within the covers new publication. As the Bookabed staff more conveniently and faster. The new CRM system Team organise a minimum old saying goes however — ‘There isDevelopment no such thing as awhen free required. lunch’ so We it isalso only reasonable to of allows staff to track information more conveniently on bookings and three escorted FAM trips per year. We can also facilitate the organising of that in return providing such generous commissions and rebate opportunities, all of allows each staff member to see all of expect the correspondence forfor a booking your own individual FAMs if assistance is required. so that they can respond faster to yourthese queries. We are also delighted suppliers expect to see their respective market shares grow through increased sales of their to announce that we are able to offer agents a direct connect into product and/or services. our inventory by way of an XML link given your clients direct access With the increasingly on margins nowadays as are opposed to turnover, it is and vitally important to our global competitive pricing inventory. We emphasis have also launched Cancellation penalties as per our agency Terms Conditions a new Global Group bidding system sothat as toyou takeand theyour hardship outworkers of and are stipulatedpossible) at time of to booking your confirmation fellow choose (whenever placeand yourondiscretionary sales with having to contact multiple properties aforpreferred quotes. Please contact for awill your documentation, however if youof arethe penalised contact us for supplier. Notusonly agency benefit as a result higherplease commissions and demonstration on all these new “agency friendly” tools. assistance in having fee’s waived. We will always do our best to assist.

CANCELLATION POLICY

possible rebates earned but such sales also help to reinforce the value of the relationship that you enjoy with such suppliers — a relationship that can, more often than not — also result in:

UNIQUE SELLING POINTS

CREDIT TERMS

We support the trade! Our wholesale rates are only offered to travel Post Departure as per agency terms with Travel Centres. HIGHER LEVELS OF SERVICE agents. We do not compete against travel agents in the b2c environment. Brochure Distribution- N/A DESTINATION SERVED – Global Hotel and transfer content .

GENERAL INFORMATION

TARGET AUDIENCE – We only operate in theDEDICATED b2b environment.LINES OF COMMUNICATION

CO-OP POLICY

Bookabed enjoys a long established working relationship with Travel

INCREASED LIKELIHOODCentres OF PROBLEM RESOLUTION and feel that the value proposition is mutually beneficial for all

members. We feel our standards, pricing and best practices are fully in Bookabed are happy to work with agents on regional promotions line with Travel Centres ethos. We will actively participate in the annual whereby we will co -sponsor targeted destinations or hotel campaigns. PERIODIC EXCLUSIVE OFFERS conference and support any workshop opportunities presented to us Campaigns must be agreed in advance. by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our This manual replaces the old desk pad that we’ve published and circulated for the past commercial terms are strictly private and confidential andnumber we ask that We constantly strive to provide the most competitive pricing you dosuggestions not provide any thirdatparty access to its content access of years and has beenpolicy, produced following made last any years’ conference withorthe however for any reason if we fail to offer the lowest price on a like for awareness to ourofpassword engine. adhere to this purpose of increasing agent’s who ourprotected preferredbooking suppliers are; Failure wheretothey go to or like basis we will offer a price match policy. Please email a screen shot to confidentiality may result in these enhanced commercial terms being what services they provide. In the pages that follow, you will also find that we have compiled a info@bookabed.ie for our review. withdrawn without notice.

PRICING POLICY

SALES/MARKETING

lot of other information that we feel complements the core content and will hopefully make your working day a little bit easier by placing it right on your desktop.

Asdowith all such to publications, The only marketing campaigns that we are targeted travel agentswe welcome your comments and suggestions as to how we might improve future editions. In the meantime, we hope that you find this manual helpful, relevant and only. We advertise pricing and promotions by the use of banner adverts on our site or email / ezine’s to our agency database only. in your office! the ‘Go-To’ manual Reservations: 0818 365 465 / 049 855 0942

Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

Groups: groups@bookabed.ie

AGENT CONCESSIONS

Administration: info@bookabed.ie

Bookabed are pleased to offer all travel agents own personal travel reservations with a 10% discount off our net rates. Please email info@ bookabed.ie and our staff will apply the discount. We will also apply for upgrades, in room amenities where possible.

Accounts: accounts@bookabed.ie

INTRODUCTION

STAFF INCENTIVES

CONTACT DETAILS

Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

2013 HOLIDAYS BY COACH AND AIR

DM Tours is a division of awardwinning O’Hanrahan Travel. The product range DM Tours is aincludes division holidays by coach and/or by of winning airaward and features many

Agricultural, O’HanrahanVintage Travel. and Special Interest The product range includes holidays by tours. coach and/or by air and features many

DM Tours offers great value for agricultural, vintage money without compromising on quality. All trips are and special operated to a highinterest standard with luxury coaches and tours. accommodation in 3 or 4 star hotels, where possible in city DM Tours offers great value for money centre locations.onEntrance without compromising quality. All trips fees to events always are operated to a highare standard with luxury included and often exclusive coaches and accommodation in 3 or 4 star visits to factories, farms, hotels, where possible in city centre locations. agricultural contractors and Entrance fees tocollections. events are always included private and often exclusive visits to factories, DM Tours can organise group farms, agricultural contractors and private travel for clubs, co-ops or collections. DM can to organise group societies, notTours only events travel for clubs, co-ops or societies, not featured in the brochure butonly to otherfeatured specialist events. to events in the brochure but to Whatever theevents. group’s specific other specialist interest, we can tailor-make the group’s interest, we anWhatever itinerary with specific appropriate can tailor-make with appropriate included visitsantoitinerary enhance the included visits totrip. enhance the trip. Agricultural andInterest Special Agricultural and Special Tours in Interest Tours in the 2013 the 2013 brochure include: Cambridge brochure include: Machinery Sales Cambridge Vintage Sales Tractor World Show Techno Classica in Essen Cambridge Machinery Sales ScotGrass - day trip by coach.

Cambridge Vintage Sales TheTractor Royal Highland Show World Show The Royal Welsh Show Techno Classica in Essen The World Ploughing

Including Agricultural & Special Interest Tours

Low Call Hotline: 0818 282020 Or Call: 042 9663111

All tour info & prices on www.ohtravel.ie a division of

The O’Duffy Centre, Carrickmacross, Co. Monaghan Licence No. TA0520

ScotGrass - day trip by coach Championships & Calgary

The Royal Highland Show Stampede

The Royal CLA Game Fair Welsh Show TheDorset World Ploughing Great Steam Fair Championships & Calgary Beaulieu International Stampede Autojumble CLA Game Fair Farm TourDorset to DevonSteam & Cornwall Great Fair Agritechnica in Hanover

Beaulieu International The NEC Autojumble Classic Motor Show Motorcycle Farm Tour toLive Devon & Cornwall

Agritechnica in Hanover

We pay 10% The NEC Classic Motor Show

commission on Motorcycle Live brochure tours, and on commission tailor-made We12% pay 10% on brochure tours, and 12% on group quotes. tailor-made group quotes.

USEFUL TELEPHONE NUMBERS

C D E G H I J

0044 1488 804 808 0044 1488 804 808 0044 844 481 6666 0044 845 9000 421 01 879 2500 0044 121 486 0300 0044 844 822 2100 0044 844 811 6666 0044 28 9448 4848 0044 871 222 0072 0044 844 482 7171 0818 484 484 0818 365 465 0044 1202 364 000 0044 871 334 4344 01 607 9999 01 8366 111 0044 1446 711111 01 676 3188 01 661 1700 01 775 3838 021 4 31 31 31 1890 989802 0044 800 091 8274 01 433 1028 01 670 7444 0044 28 7181 0784 021 463 5440 087 9170517 01 8022315 074 954 8284 1800 80 40 44 01 814 1111 0044 1332 852939 0044 844 481 8989 01 516 1600 01 765 1800 0044 1392 367 433 091 755 569 0044 844 481 5555 0044 871 223 0700 01 256 9529 0044 1481 237 766 0818 270971 01 607 4420 01 8366 222 1890 929 007 01 775 3838 01 431 1086 094 936 8100 01 854 5411 0818 300 400 01 417 9696 01 450 2422 1800 927 404 0044 1624 821600 0044 1534 446000

K L M N O R S T U W

Kerry Airport Keycamp Leeds/Bradford Airport Liverpool Airport London City Airport London Gatwick Airport London Heathrow Airport London Stansted Airport London Luton Airport London Southend Airport Manchester Airport Mercury Direct Metropolitan Touring MSC Cruises National Roads Authority National Transport Authority Newcastle Airport One Stop Touring Shop (OSTS) Oxford Airport Resort Hoppa Riviera Travel Road Safety Authority Royal Caribbean Scandinavian Airlines (agents sales support) Shannon Airport Sheffield Airport Silversea Sligo Airport Southampton Airport Spanish Tourist Board Stena Line, Dunlaoighaire Stena Line, Rosslare Sunway TecSupport Thomas Cook Holidays TravelBiz TravelCube Travel Extra Travelfinders Travel Focus Travelport United Airlines Uniworld River Cruises Waterford Airport Wings Abroad World Travel Centre

066 976 4644 021 425 2300 0044 871 288 2288 0044 871 521 8484 0044 207 646 0088 0044 844 892 0322 0044 844 335 1801 0044 844 335 1803 0044 158 240 5100 0044 1702 538500 0044 8712 710711 1800 805 515 0044 208 675 4150 1800 932 499 01 660 2511 01 879 8300 0044 871 882 1121 01 775 3803 0044 1865 290 600 01 828 0765 01 905 6300 1890 406 040 1800 555 604 01 844 5888 061 712000 0044 871 220 2210 01 611 0560 071 916 8280 0044 844 481 7777 01 635 0200 01 204 7722 053 61560 01 231 1800 091 477 600 0818 20 20 20 01 662 9614 01 275 0211 01 291 3708 01 496 6644 1890 929 323 01 602 0444 01 672 7070 01 775 3838 051 846 600 01 871 9444 01 416 7077

TOP 10 TIPS USEFUL TELEPHONE FOR HANDLING NUMBERSCUSTOMER OBJECTIONS

A2BTransfers.com A2Bairportparking.com Aberdeen Airport Affordable Car Hire Amadeus Attraction World Barclaycard (Commercial) Barclaycard (Technical) Belfast Airport Birmingham Airport Blackpool Airport Blue Insurance Bookabed Bournemouth Airport Bristol Airport Breakaway.ie Bus Eireann Cardiff Airport Chartered Institute of Logistics & Transport Commission for Aviation regulation Contiki Cork Airport Cosmos (TravelFox) Cruisingexcursions.com Crystal Holidays Department of Transport Derry Airport Discover Travel Discovery Puglia Dolmen Insurance Donegal Airport Do Something Different Dublin Airport East Midlands Airport Edinburgh Airport Emirates Etihad Airlines Exeter Airport Galway Airport Glasgow (International) Airport Glasgow (Prestwick) Airport Globe Hotels Guernsey Airport Holiday Autos Hurtigruten Iarnrod Eireann Imagine Telecom Insight Vacations Interhome Ireland West Airport (Knock) Irish International Freight Association Irish Ferries Irish Travel Agents Association(ITAA) Irish Travel Trade News Island/Thomson Cruises Isle Of Man Airport Jersey Airport

USEFUL WEBSITES

E F

F G H I J K L

M N

www.flywaterford.com www.freecrm.com www.freetranslation.com www.galwayairport.com www.getairmail.com/ www.glasgowairport.com www.glasgowprestwick.com www.globehotels.ie www.guernsey-airport.gov.gg www.heathrowairport.com www.hipmunk.com/ www.holidayautos.ie www.hotspot-directory.com www.hurtigruten.co.uk/agents www.ie.amadeus.com www.iifa.ie www.imagine.ie www.insightvacations.com www.interhome.ie www.iom-airport.com www.irelandwestairport.com www.irishferries.com www.irishpubsdirectory.com www.irishrail.ie www.itaa.ie www.ittn.ie www.iwesoft.com/product/34/image-resizer www.jerseyairport.com www.join.me www.kerryairport.com www.keycamp4agents.ie www.kropla.com www.launcheffectapp.com www.leedsbradfordairport.co.uk www.libreoffice.org/ www.liverpoolairport.com www.logotournament.com www.londoncityairport.com www.london-luton.co.uk www.longatwickairport.com www.lynda.com www.mailchimp.com www.mailinator.com/ www.manchesterairport.co.uk www.mercurydirect.ie www.metropolitan-touring.com www.mikogo.com/ www.moonfruit.com www.morguefile.com www.msccruises.co.uk www.msgtag.com/home/ www.mywot.com/ www.nationaltransport.ie www.newcastleairport.com www.nileguide.com www.nra.ie

O P Q R

U W Z

www.onestoptouringshop.com www.onlinewebaccounting.com www.openflights.org www.oxfordairport.co.uk www.packagetrackr.com/ www.pagemodo.com www.penzu.com www.quora.com www.raveable.com www.resorthoppa.ie www.rivieratravel.ie www.robinhoodairport.com www.rsa.ie www.sanebox.com www.seat61.com www.seatguru.com www.shannonairport.com www.silversea.com www.similarsites.com/ www.similarsitesearch.com www.sligoairport.com www.southamptonairport.com www.southendairport.com www.spain.info www.stanstedairport.com www.stenaline.ie www.stenaline.ie www.stepuptravel.com www.sunway.ie www.tbicardiffairport.com/ www.tecsupport.com www.teuxdeux.com www.thomascookholidays.ie www.thomson.co.uk/cruise www.timeanddate.com www.tmb.ie www.towd.com www.transport.ie www.travelbiz.ie www.travelcube.ie www.travelextra.ie www.travelfinders.ie www.travelfocus.ie www.travelfox.ie www.travel-industry-dictionary.com www.travelport.com/ireland www.typingweb.com/ www.united.com/ie www.uniworld.ie www.whatsonwhen.com www.wheretoskiandsnowboard.com www.wikihow.com www.wingsabroad.ie www.world66.com www.worldclimate.com www.worldreviewer.com www.wtgonline.com www.zamzar.com

USEFUL WEBSITES

www.5min.com www.a2bairportparking.com www.a2btransfers.com www.aberdeebairport.com www.affordablecarhire.com www.airlinequality.com www.airlinesmeals.net www.attractionworld.com www.aviationreg.ie www.azamaracruises.co.uk www.barclaycardbusiness.co.uk www.belfastairport.com www.birminghamairport.co.uk www.blackpoolinternational.com www.blueinsurance.ie www.bookabed.ie www.bournemouthairport.com www.breakaway.ie www.bristolairport.co.uk www.budgetyourtrip.com www.buseireann.ie www.calluma.com www.celebritycruises.co.uk www.chartsbin.com www.cilt.ie www.cityofderryairport.com www.conduit.com www.contiki.com www.corkairport.com www.coursera.com www.cruiseholidayguide.com www.cruisingexcursions.com www.cruisingpower.ie www.crystalholidays.ie www.dayuse-hotels.com www.dectek.ie www.discovertravel.ie www.discoverypuglia.com www.distancefromto.net www.dolmen-insurance.ie www.donegalairport.ie www.dosomethingdifferent.com www.dublinairport.com www.eastmidlandsairport.com www.eat2eat.com www.edinburghairport.com www.embassyworld.com www.emirates.com/ie www.etihad.com www.evernote.com/ www.exeter-airport.co.uk www.farebank.ie www.festivals.com www.fetchmyluggage.co.uk www.filedropper.com www.flatseats.com www.flysas.ie

Special Rates for Travel Centres Members

Cost Effective Travel Advertising on RTÉ Aertel | RTÉ Travel | Travelfinders.ie

RTÉ Aertel - with a brand new digital format. 1.2 m weekly users on television & 4m page impressions online.

* *

RTÉ Travel - new site just launched on RTE.ie, Ireland’s top media website. Travelfinders.ie - Independent travel site with holiday offers from all the leading tour operators and travel agents. 75,000 monthly page impressions.

Travel Centres Member Promotion*

Contact Travelfinders today for very special advertising rates *Special rates apply to new clients in 2013 only

T: 01 496 6644

E: advertise@travelfinders.com

BOOKABED.IE PERSONAL CONTACTS Bookabed is Ireland’s award winning accommodation online wholesaler who provides NAME content to the travel PHONE NUMBER WEBSITE Global trade. We do notEMAIL compete in the b2c arena. Our booking engine offers same day availability. We pride ourselves on our outstanding customer service, which is all backed up by our Irish call centre staff and our Business Development Team who are always on hand to assist you with any of your needs.

WHAT’ S NEW FOR 2013? We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking so that they can respond faster to your queries. We are also delighted to announce that we are able to offer agents a direct connect into our inventory by way of an XML link given your clients direct access to our global competitive pricing inventory. We have also launched a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools.

UNIQUE SELLING POINTS We support the trade! Our wholesale rates are only offered to travel agents. We do not compete against travel agents in the b2c environment. DESTINATION SERVED – Global Hotel and transfer content . TARGET AUDIENCE – We only operate in the b2b environment.

CO-OP POLICY Bookabed are happy to work with agents on regional promotions whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance.

PRICING POLICY We constantly strive to provide the most competitive pricing policy, however for any reason if we fail to offer the lowest price on a like for like basis we will offer a price match policy. Please email a screen shot to info@bookabed.ie for our review.

CANCELLATION POLICY Cancellation penalties are as per our agency Terms and Conditions and are stipulated at time of booking and on your confirmation documentation, however if you are penalised please contact us for assistance in having fee’s waived. We will always do our best to assist.

CREDIT TERMS Post Departure as per agency terms with Travel Centres. Brochure Distribution- N/A

GENERAL INFORMATION Bookabed enjoys a long established working relationship with Travel Centres and feel that the value proposition is mutually beneficial for all members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our commercial terms are strictly private and confidential and we ask that you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

SALES/MARKETING STAFF INCENTIVES

CONTACT DETAILS Reservations: 0818 365 465 / 049 855 0942

Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

Groups: groups@bookabed.ie

AGENT CONCESSIONS

Administration: info@bookabed.ie

PERSONAL CONTACTS

Accounts: accounts@bookabed.ie Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

12 12

BOOKABED.IE SUPPLIER LOGIN DETAILS MANUAL Bookabed is Ireland’s award winning accommodation online wholesaler who provides DEFINITION: Selling is the art of the dealinwhere ‘deal’Our in booking question SUPPLIER WEBSITE USERNAME Global content to the travel trade. Weclosing do not compete thePASSWORD b2cthe arena. Selling is the art ofWeclosing the deal ‘deal’customer in question isDEFINITION: the exchange of goods or services in return forthe money. engine offers same daycertain availability. pride ourselves onwhere our outstanding is the exchange of certain goods or call services return forBusiness money.Development service, which is all backed up by our Irish centrein staff and our enthusiastic. Enthusiasm and passion are infectious human Team who always hand assist you withBeany of your needs. We are not in theare travel business.on We are in theto selling business.

WHAT’ S NEW FOR 2013?

UNIQUE SELLING POINTS

CO-OP POLICY Know your product/service. All effective selling ultimately

Bookabed are happy to work with agents on regional promotions Know youronproduct/service. All effectiveYou selling ultimately depends good product knowledge. need to know whereby we will co -sponsor targeted destinations or hotel campaigns. depends on good product knowledge. need to know your subject matter inside out and thatYou means taking every Campaigns must be agreed in advance.

your subject matter that means taking opportunity to readinside up onout yourand subject, whether thatevery means opportunity to read up on yourtravel subject, whether means brochures, books, magazines, articles, tradethat publications, brochures, books, magazines, traveletc. articles, tradeyou publications, tourist board marketing literature The more know, the We constantly strive to provide the most competitive pricing policy, tourist board literature etc. you the more comprehensively you address a more client’s needs byfor however for anymarketing reason if we failcan to offer theThe lowest price onknow, a like more comprehensively you can address a client’s needs answering all their and allaying any concerns that like basis we will offer questions a price match policy. Please email a screenby shotthey to info@bookabed.ie for our review. answering their questions and allaying any concerns they might have.allThe ultimate product knowledge of course that comes might have. The ultimate product knowledge of course from visiting a destination or experiencing a product or comes service. from a destination a product or service. Therevisiting is never a substituteor forexperiencing the ‘real thing’ but comprehensive There is marketing never a substitute the thing’ but comprehensive product knowledge comesfor a good second. Travel The only campaigns that we‘real do are targeted toCentres travel agents only. We advertise pricing and promotions by theTravel usesessions ofCentres bannerinadverts product knowledge comes a good second. recognises this fact by hosting weekly webinar on our site orthis email /key ezine’s to our agency database only. recognises fact bypreferred hosting weekly webinar sessions in conjunction with supplier partners. conjunction with key preferred supplier partners.

PRICING POLICY

SALES/MARKETING STAFF INCENTIVES

Know yourthe client. buy onvarious emotion and later use logic to Throughout year People Bookabed offer individual incentives. Please that you check our site for alland current Know your People buy on emotion andpromotions. later logic to justifyensure theirclient. purchase decision. Listen learn. Theuse single most justify theirpart purchase and learn. The single most important of anydecision. potentialListen transaction is the information important part of any potential transaction is the information gathering phase where you need to ask sufficient questions in gathering phase youof askclient sufficient in order to build upwhere a profile who your andquestions what they Bookabed are pleased to offer allneed travelto agents ownispersonal travel reservations with a 10% discount off our net rates. Please email info@ order to build up a profile of who your client is and what they want. bookabed.ie and our staff will apply the discount. We will also apply for want.

AGENT CONCESSIONS

upgrades, in room amenities where possible.

Never sell on price. Selling on price alone is the lazy person’s Never on price. on price the lazy person’s way ofsell selling and isSelling little more thanalone orderistaking. ‘Real’ selling is way of selling and and is little more .than order to taking. selling is all about ‘features’ benefits’ You need paint‘Real’ a compelling all aboutfor ‘features’ and benefits’. You need to paint a compelling picture the client. picture for the client.

emotions. The more genuinely enthusiastic and passionate you Be Enthusiasm and passion are infectious human areenthusiastic. about the product or service you’re selling, the greater the emotions. The more genuinely enthusiastic and passionate you likelihood that the client will purchase. are about the product or service you’re selling, the greater the Bookabed partake in any Travel Centres training programmes where likelihood that the client will purchase.

TRAINING/FAMS

possible. Individual training can be arranged with our Business Don’t guess.Team If youwhen don’trequired. know the to some question, Development We answer also organise a minimum of three escorted FAM trips per year.respect We can also facilitate the organising of admit that you don’t. Clients honesty. Don’town guess. If youFAMs don’tif know the isanswer to some question, your individual assistance required.

admit that you don’t. Clients respect honesty.

CANCELLATION POLICY Pressure is an art. Practice F.U.D. (Fear, Uncertainty, Doubt) Cancellation penaltiesa are as per our agencyorTerms and when addressing clients objections when, forConditions example, Pressure is anthe art.at Practice F.U.D. (Fear, Uncertainty, Doubt) and are stipulated time of booking andofon your confirmation articulating argument in favour using an agent over that documentation, however you are penalised please contact us for when addressing a clients objections when, example, of booking directly on ifthe Internet —ore.g. Trip for Advisor rankings assistance in having fee’s waived. We willofalways best over to assist. articulating the argument in favour usingdo anour agent that

TOP 10DETAILS LOGIN TIPS FOR HANDLING CUSTOMER OBJECTIONS

We arehappens not in the travel business. are in—the selling business. It just that what we sell We is travel travel destinations, Ittravel just happens what we sell is travel — travel destinations, products,that travel services and even travel concepts. Selling travel services and evensales, travelthere concepts. lies atproducts, the heart travel of all business. Without wouldSelling be We have implemented a new Customer Relationship Management lies at the heart of all business. Without sales, there would be no business. Every job, every function that is carried out in system and a new Live Chat feature that allows are agents contact a no business. job, every that isnew carried out in aor travel agency is related to or function inand support of some Bookabed staffEvery more conveniently faster. The(in CRMfashion system allows track information conveniently on bookings and travel agency is related to orItmore inissupport ofimportant (in some fashion or other),staff thetoselling function. therefore that this allows member toexploited seeIt all of the for aasthis booking other), the staff selling function. is therefore important that most each essential of skills is as correspondence much as possible it is the so that they can respond faster to your queries. We are also delighted most of skillspay is exploited as much as possible as it is the sales essential that ultimately for everything — salaries, computers, to announce that we are able to offer agents a direct connect into sales that ultimately pay for everything — salaries, computers, training, expenses, sick pay, advertising, marketing, rent, rates etc. our inventory by way of an XML link given your clients direct access training, expenses, sick pay, advertising, marketing, rent, rates to our global competitive pricing inventory. We have also launched etc. Whilst some lucky individuals are born sellers, most must learn a new Global Group bidding system so as to take the hardship out of Whilst some lucky are that born sellers, most must us learn the skill set and it isindividuals a setproperties of skills can most definitely befor a having to contact multiple for quotes. Please contact the skill set and itallisunderstands a setnew of skills thatconcepts can most definitely bethe learned once one the behind it and demonstration on these “agency friendly” tools. learned onceofone concepts behind the psychology whyunderstands people buythe in the first place. Likeitalland things, psychology of why people theour firsttop place. Like all tips. things, practice makes perfect. So,buy hereinare ten selling They practice makes perfect. So, here are our top ten selling tips. They are not the only ones. They may even differ from what other We support the trade! Our wholesale rates are only offered to travel are notWe the ones. They maytravel even differ what other individuals ornotcompanies claim are the bestinfrom or effective agents. doonly compete against agents themost b2c environment. individuals orSERVED companies are thetransfer best or most tips, but they represent a claim good starting point so you.effective could do DESTINATION – Global Hotel and content tips, butthan theyincorporate represent athem good starting point so you could do worse into ownenvironment. deliberations. TARGET AUDIENCE – We only operate inyour the b2b worse than incorporate them into your own deliberations.

have been shown to be manipulated. Search engines direct of booking directly onbased the Internet — e.g.habits Trip Advisor users to certain sites on browsing etc. rankings have been shown to be manipulated. Search engines direct usersDeparture to certain basedterms on browsing etc. Post as sites per agency with Travelhabits Centres.

CREDIT TERMS

Brochure DistributionN/Abut hate to be sold to! Sell what people People love to buy —

want to buy and not what you want to sell!

People love to INFORMATION buy — but hate to be sold to! Sell what people GENERAL want to buy and not what you want to sell!

Bookabed enjoys a long established working relationship with Travel Centres that the proposition is mutually beneficial for all Alwaysand be feel truthful andvalue never exaggerate. Don’t overuse members. We feel our standards, pricing and best practices are fully in descriptive adjectives. Complaints often occur as a direct result line withbe Travel Centres ethos. Weexaggerate. will actively participate in the annual Always truthful and never Don’t overuse of over-selling rather than any inherent shortcoming in the conference and support any workshop often opportunities presented to us descriptive Complaints occur as directdeliver! result product or adjectives. service Under-promise buta over by the members. Full purchased. commercial details can be provided on request or of over-selling anynot inherent shortcoming in the Better to lose arather sale ifthan you’re confident that the product/ can be accessed through the Travel Centres agent Intranet system. Our product or service purchased. Under-promise but over deliver! commercial terms are strictly private and confidential and we ask that destination is suitable for your client, rather than rationalizing Better to lose a sale if you’re not confident that the product/ you do not provide any third party any access to its content or access that a sale is better than no sale and risk compromising your to our password protected engine. Failure to adhere to this destination is suitable forbooking yourthe client, rather than rationalizing reputation and integrity into future. confidentiality may result in these enhanced commercial terms being that a sale is better than no sale and risk compromising your withdrawn without notice.

reputation and integrity into the future.

Don’t give too much away. Show a client enough to impress upon them that you know what you’re talking about and that Don’t givethe tooknowledge much away.and Show a clientthat enough impress you have expertise they to need and will upon them that you know what you’re talking about benefit from but not so much that they will simply goand offthat and you have the knowledge and expertise they companies need and will book it themselves online. Don’t refer tothat specific or benefit fromTry buttonot so much that theyUse will FUD simply go off andto properties. speak in generalities. techniques Reservations: 0818 365 465 / 049 855refer 0942to specific companies or book it themselves online. Don’t impress upon the client the pitfalls of doing it themselves. Groups: groups@bookabed.ie properties. Try to speak in generalities. Use FUD techniques to impress upon the client the pitfalls of doing it themselves. Accounts: accounts@bookabed.ie

CONTACT DETAILS

Administration: info@bookabed.ie The most important tip of all: Don’t be afraid to close. Many

people who are complaints@booked.ie good ‘sellers’ are poor ‘closers’. If a client walks Customer Service:

The most important tip of all: Don’t be afraid to close. Many people whopremise are good ‘sellers’ poor . If asomething client walks the simple that theyare want to ‘closers’ purchase from Website: www.bookabed.ie into your agency or calls you on the phone, you must work you so don’t be afraid to capitalise on that assumption. Useon the simple premise that they purchase from strong closing statements likewant ‘Howtowould you something like to pay for you so don’t be afraid to capitalise on that assumption. Use that’ as opposed to weak ‘get off the hook’ ones like ‘Take these strong closing would youit’!like to pay for brochures andstatements go off and like have‘How a think about that’ as opposed to weak ‘get off the hook’ ones like ‘Take these brochures and go off and have a think about it’! into01your FAX: 285 agency 0649 or calls you on the phone, you must work on

The ‘Pareto’ principle states that 80% of your sales come from 20% of your clients. Make sure that you know who those 20% The are.‘Pareto’ principle states that 80% of your sales come from 20% of your clients. Make sure that you know who those 20% are.

BOOKABED.IE CALENDAR

2013

JANUARY 01 S NEW FOR WHAT’ 2013?

We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking so that they can respond faster to your queries. We are also delighted to announce that we are able to offer agents a direct connect into our inventory by way of an XML link given your clients direct access to our global competitive pricing inventory. We have also launched a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools.

APRIL 04 SELLING POINTS UNIQUE

We support the trade! Our wholesale rates are only offered to travel agents. We do not compete against travel agents in the b2c environment. DESTINATION SERVED – Global Hotel and transfer content . TARGET AUDIENCE – We only operate in the b2b environment.

CO-OP POLICY Bookabed are happy to work with agents on regional promotions whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance.

PRICING 07 POLICY JULY 08 We constantly strive to provide the most competitive pricing policy, however for any reason if we fail to offer the lowest price on a like for like basis we will offer a price match policy. Please email a screen shot to info@bookabed.ie for our review.

TRAINING/FAMS 03

FEBRUARY

MARCH

MAY

CREDIT TERMS

JUNE

Post Departure as per agency terms with Travel Centres. Brochure Distribution- N/A

AUGUST

SEPTEMBER

SALES/MARKETING The only marketing campaigns that we do are targeted to travel agents only. We advertise pricing and promotions by the use of banner adverts on our site or email / ezine’s to our agency database only.

STAFF INCENTIVES

Reservations: 0818 365 465 / 049 855 0942

Groups: groups@bookabed.ie Accounts: accounts@bookabed.ie NOVEMBER 12 Administration: info@bookabed.ie

DECEMBER

CALENDAR 2013

Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

OCTOBER 10 AGENT CONCESSIONS

CONTACT DETAILS

Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

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BOOKABED.IE CALENDAR

2014

JANUARY 01 S NEW FOR WHAT’ 2013?

We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking so that they can respond faster to your queries. We are also delighted to announce that we are able to offer agents a direct connect into our inventory by way of an XML link given your clients direct access to our global competitive pricing inventory. We have also launched a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools.

APRIL 04 UNIQUE SELLING POINTS

CO-OP POLICY Bookabed are happy to work with agents on regional promotions whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance.

PRICING 07 POLICY

JULY

We constantly strive to provide the most competitive pricing policy, however for any reason if we fail to offer the lowest price on a like for like basis we will offer a price match policy. Please email a screen shot to info@bookabed.ie for our review.

FEBRUARY

TRAINING/FAMS

MARCH

MAY

CREDIT TERMS

JUNE

Post Departure as per agency terms with Travel Centres. Brochure Distribution- N/A

AUGUST

SEPTEMBER

STAFF INCENTIVES

Reservations: 0818 365 465 / 049 855 0942

Groups: groups@bookabed.ie Accounts: accounts@bookabed.ie NOVEMBER 12 Administration: info@bookabed.ie

DECEMBER

CALENDAR 2014

Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

OCTOBER 10 AGENT CONCESSIONS

CONTACT DETAILS

Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

TOP TIPS ON SELLING DEFINITION: Selling is the art of closing the deal where the ‘deal’ in question is the exchange of certain goods or services in return for money. We are not in the travel business. We are in the selling business. It just happens that what we sell is travel — travel destinations, travel products, travel services and even travel concepts. Whilst some lucky individuals are born sellers, most must learn the skill set and it is a set of skills that can most definitely be learned once one understands the concepts behind it and the psychology of why people buy in the first place.

KNOW YOUR PRODUCT/SERVICE

Know your product/service. You need to know your subject matter inside out and that means taking every opportunity to read up on your subject, whether that means brochures, books, magazines, travel articles, trade publications, tourist board marketing literature etc. The more you know, the more comprehensively you can address a client’s needs by answering all their questions and allaying any concerns that they might have. The ultimate product knowledge of course comes from visiting a destination or experiencing a product or service. There is never a substitute for the ‘real thing’ but comprehensive product knowledge comes a good second. Travel Centres recognises this fact by hosting weekly webinar sessions in conjunction with key preferred supplier partners.

KNOW YOUR CLIENT

People buy on emotion and later use logic to justify their purchase decision. Listen and learn. The single most important part of any potential transaction is the information gathering phase where you need to ask sufficient questions in order to build up a profile of who your client is and what they want.

NEVER SELL ON PRICE

Never sell on price. ‘Real’ selling is all about ‘features’ and ‘benefits’. You need to paint a compelling picture for the client.

BE ENTHUSIASTIC

Be enthusiastic. Enthusiasm and passion are infectious human emotions. The more genuinely enthusiastic and passionate you are about the product or service you’re selling, the greater the likelihood that the client will purchase.

DON’T GUESS

If you don’t know the answer to some question, admit that you don’t. Clients respect honesty.

PEOPLE LOVE TO BUY

People love to buy — but hate to be sold to! Sell what people want to buy and not what you want to sell!

Like all things, practice makes perfect. So, here are our top selling tips. They are not the only ones. They may even differ from what other individuals or companies claim are the best or most effective tips, but they represent a good starting point so you could do worse than incorporate them into your own deliberations.

PRESSURE IS AN ART

Practice F.U.D. (Fear, Uncertainty, Doubt) when addressing a clients’ objections or when, for example, articulating the argument in favour of using an agent over that of booking directly on the Internet — e.g. Trip Advisor rankings have been shown to be manipulated. Search engines direct users to certain sites based on browsing habits etc.

08 BE TRUTHFUL AND NEVER EXAGGERATE Don’t overuse descriptive adjectives. Complaints often occur as a direct result of over-selling rather than any inherent shortcoming in the product or service purchased. Under-promise but over deliver! Better to lose a sale if you’re not confident that the product/destination is suitable for your client, rather than rationalizing that a sale is better than no sale and risk compromising your reputation and integrity into the future.

09 DON’T GIVE TOO MUCH AWAY Show a client enough to impress upon them that you know what you’re talking about and that you have the knowledge and expertise that they need and will benefit from but not so much that they will simply go off and book it themselves online. Don’t refer to specific companies or properties. Try to speak in generalities. Use FUD techniques to impress upon the client the pitfalls of doing it themselves.

10 DON’T BE AFRAID TO CLOSE Many people who are good ‘sellers’ are poor ‘closers’. If a client walks into your agency or calls you on the phone, you must work on the simple premise that they want to purchase something from you so don’t be afraid to capitalise on that assumption. Use strong closing statements like ‘How would you like to pay for that’ as opposed to weak ‘get off the hook’ ones like ‘Take these brochures and go off and have a think about it’! The ‘Pareto’ principle states that 80% of your sales come from 20% of your clients. Make sure that you know who those 20% are.

‘It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you’. - Patricia Fripp

SELLING AND HANDLING OBJECTIONS

TOP TIPS ON HANDLING OBJECTIONS Bookabed is Ireland’s award winning accommodation online wholesaler who provides Definition: When youtravel demonstrate, feature, talk about benefit orbooking uses a Global content to the trade. Weexplain do notacompete in the b2c aarena. Our sales closing your customer may ourselves well respond in the negative customer sense, giving engine offers technique, same day availability. We pride on our outstanding excuseswhich or otherwise heading away thecentre sale. staff and our Business Development service, is all backed up by our from Irish call Team who are always on hand to assist you with any of your needs. Objections are either ‘main’ or ‘minor’ ones. Main objections are deal breakers that, if not overcome, will prevent you from closing the sale. Minor objections are usually beliefs that cause your customer to question something about you, your product, your service or your company. Distinguishing between main and minor objections takes a combination of experience and acuity.

ASK FOR A SALE THEN SHUT UP

While it is important to draw out objections, it is even more important not to help your customer think up more objections. In other words, if the person you are talking with agrees with a statement you’ve made, move on and don’t bring up any additional details. The golden rule of selling applies not only during a close but during objection handling.

ASK QUESTIONS

For ‘customer-owned’ objections, your main focus should be to get as much detail about the objection as possible. Again, asking questions is more important than talking more about your product, service or self. If you ask enough questions about why your customer objects to something, they will reveal their reasons. If you don’t ask questions, you may very well be fighting a lost battle.

STOP AND REFLECT

Never rush your response to an objection. Show the customer you are listening! Sales people often respond too quickly in these situations.

RECOGNISE THE SIGNAL

Remember that objections are often a “BUYING SIGNAL” because the customer is questioning your offer. If they had no interest, why would they still be talking to you?

THE 3-5 RULE

Remember that statistically speaking 3-5 OBJECTIONS are needed before a person will buy. Simply put, an objection is nothing more than a request for additional information. As a general rule, prospects are hesitant to commit to purchasing a product or service until they have convinced themselves they need it and that they are getting it at a fair price.

COMMON OBJECTIONS

• They say that they do not need your product or service for some reason or another, or perhaps have a need that you cannot satisfy. • Objections about the price of the product. • The customer objects to some element of what you are selling, whether it is aspects of a service or details of a product. • An objection around time, such as the person not being ready to buy. • The customer questions the source of the product or its credibility.

BE AN ACTIVE LISTENER

Give your prospect your full attention and avoid the temptation to think about your response while they are speaking. Learn to be an active listener. An active listener is not only listening to what their prospect is saying, but is also trying to discover the meaning behind their words. Research indicates that 65% of our communication is nonverbal. Therefore, it is vitally important to pay attention to body language and listen for voice inflections. In addition to observing your prospect’s gestures, you must also learn to be mindful of your nonverbal signals.

CLARIFY THE OBJECTION

By feeding the objection back in the form of a question it gives your prospect an opportunity to expand upon their concern. This technique reduces the perception of pressure. By having the opportunity to explain their position, your prospect will frequently answer their own objection. Another reason it is important to clarify the objection is to make sure you are addressing their exact concern and not creating a new one. Some objections are of greater importance to your prospect than others. After you clarify the objection, you need to ask your prospect how important that concern is to them.

RESOLVING THE OBJECTION

Take the following into consideration: Stay big picture, but be prepared to provide details as necessary. Verify the objection has been resolved.

CLOSING QUESTIONS

You may have to ask for the order several times before you get the sale, so make sure you vary your closing questions. Remain patient and be persistent without becoming argumentative.

TOP TIPS

MAIN AND MINOR OBJECTIONS

TOP TIPS ON MARKETING DEFINITION: Marketing is the process of communicating the value of a product or service to customers. Where selling is all about one-to-one transactions, marketing is essentially about one-to-many transactions. Many text books suggest that marketing can be distilled down to just five ‘P’s — Product, Place, Price, Promotion, People. The term ‘marketing’ intimidates many people but as long as you can remind yourself that it is simply an extension of the selling process whereby instead of trying to persuade just one

KNOW YOUR AUDIENCE

Successful campaigns get that way because marketers know their audience. They fully understand their needs, how to help meet those needs and how to create demand. Knowing and understanding your audience through proper market segmentation means a well targeted campaign that generates a profitable return.

FOCUS ON THE OFFER

A marketing offer is the driving force of marketing promotions that drive results. In fact, market testing has proven that the offer is the most significant criterion for conversion. Focus on your offer if you want to be successful.

SPLIT TEST

Never ever run a campaign without testing something. One of the most common is a split test which allows you to simultaneously test two versions of something. It can be a web page, post card, or email. Split testing is essential for improving performance.

HIGH PRODUCTION VALUES

Did you know it costs six times more to make a sale to a new customer than to an existing one? You can use newsletters to focus your marketing on past customers. Keep costs down by sacrificing frequency and high production values. If printed newsletters are too expensive, consider an e-mail newsletter sent to people who subscribe on your web site.

DON’T SELL ON PRICE

This can often lead to discounting and lower profitability. Focus on creating so much value that the perception of price becomes less relevant.

CREATE VALUE AFTER SALE

As a marketer, it’s your job to understand your market segment(s) and build relationships and not simply dump people off at the front door of your agency and walk away. Focus as much of your energy on building relationships with customers as you do prospects.

customer to part with their hard-earned money, you’re trying to persuade many — and not necessarily all at the same time. Like selling, marketing is as much an art as a science and whilst some people take to it like a duck to water, it is possible to build up your expertise and effectiveness in this discipline through a combination of hard work, repetition, observation, learning from your mistakes and being mindful of some of the following ‘principals’.

THE POWER OF BARTERING

This is an excellent tool to promote your business and get others to use services. You can trade your product for advertising space or for another company’s product or service. This is especially helpful when two companies on limited budgets can exchange their services.

ROTATE MARKETING TACTICS

No single marketing effort works all the time for every business, so rotate several marketing tactics and vary your approach. Your customers tune out after a while if you always sing from the same hymn sheet. Not only that but you will get bored. Marketing can be fun, so take advantage of the thousands of opportunities available for communicating your value to customers. But don’t be arbitrary about your selection of a variety of marketing ploys. Plan carefully. Get feedback from customers and adapt your efforts accordingly.

PROMOTIONAL ACTIVITIES

Use cross-promotional activities to market your business — e.g. you print some DL or A5 flyers that promote another local business that is complementary to yours and they do likewise. Some examples would be a local camera shop or chemists that you recommend your clients to get their holiday snaps printed at or a local shop or boutique where they can purchase their new bikini-wear or suitcases etc. The idea is that you get to target a whole new audience that might not otherwise be using your services but who are in that frame of mind. The other partner retailer does likewise in promoting your agency as the preferred choice for people making their travel arrangements.

COSTLESS MARKETING ACTIVITIES

Not all marketing initiatives or activities need to cost you money. So why not make reference to some special offer when your staff answers the phone — e.g. ‘Good afternoon. Thanks for calling ABC Travel. My name is Mary. Would you like me to email our latest offers to you?’ (or words to that effect! This way you can easily build up an email database for use with your CRM policy.

‘The sole purpose of marketing is to sell more to more people, more often and at higher prices. There is no other reason to do it’ - Sergio Zyman

DEFINITION: Public Relations (PR) is the practice of managing the flow of information between an individual or a company and the public.

START A BLOG

Establish your authority or expertise by dispensing little nuggets of advice to intending travellers without actually trying to sell them anything. Don’t go into too much detail — just enough to establish that you know what you’re talking about with the inference being that one would do well to have your company looking after their travel arrangements or advocating on their behalf.

APPROACH A RADIO STATION

Offer to do a weekly/monthly ‘spot’ for thirty minutes where you discuss various aspects of international travel, be it up and coming resorts or destinations, common mistakes that travellers often make when planning their trip or indeed anything that you feel might be relevant to a travel-hungry audience. Radio station programmers have a lot of ‘air-time’ to fill each week and you’d be surprised at how easy it often is to get approval for such a suggestion. The same principle applies with regard to local or regional newspaper titles or free sheets. Publishers always welcome the opportunity to fill those column inches with relevant or interesting content. Be prepared to sell yourself by writing your own articles. Local media are more than happy to print because they don’t have to write it themselves! An interesting article is great free publicity.

THINK OF YOUR PLAN OF ATTACK

Figure out who you want to reach, and why; when you want to reach them; and how to measure success, or how you will know if your plan is successful. Successful PR is all about targeting the right sources. The more targeted you are, the more successful your chances are of getting a journalist to respond to your pitch.

DO A PRESS RELEASE

Get into the habit of generating regular press releases and submitting them to your local newspaper. It might be about a new member of staff who has just joined the company or a fam trip that one of your staff has just returned from. Deliver your message in a short media-friendly way. Be brave and whenever you see something to comment on, just send an email.

public relations is more relevant than ever before. It is essential for every organization to communicate well with its public/target audience.Public relations may include a company or individual gaining exposure to their audiences using topics of public interest and news items that do not require direct payment. Common activities include speaking at conferences, winning industry awards, working with the press, and employee communication.

GENERATE ARTICLES

Generate articles that people care about. There has to be more to your message than: I’m here; come buy my product. Your PR efforts should be engaging and interesting to audiences, because an engaged audience member is more likely to pay close attention to your communication efforts.

WORD OF MOUTH

Provide an exceptionally good service and your customers will love it and talk about it. Word-of-mouth is still one of the most powerful PR tools, and with the significant advances in communication technologies, no business can afford to have a bad reputation. If you offer a professional and efficient service, clients will recommend you to others, and there is no PR tactic that’s more effective.

JOIN THE CHAMBER OF COMMERCE

Join your local chamber of commerce, if there is one in your town/locality. A chamber of commerce is a means for businesses to work together to look out for their common interests. These societies advocate on behalf of the local business community. Apart from promoting your own business interests by getting involved, this is an excellent way to network.

SPONSOR AND GET EXPOSURE

Sponsor an event, local team or deserving charity. It might even be possible to do it in conjunction with one of your suppliers who will also be glad of the additional exposure and public goodwill. Your sponsorship (or co-sponsorship) might take the form of a free draw for a holiday. Alternatively and budget permitting, you might consider sponsoring jerseys for a local boys or girls’ GAA, soccer, hurling ore basketball team. The only limitation on the possibilities here is your own imagination. Sometimes you have to spend a little money to make money, and sponsoring an event or supporting a charity through your business is a great way to get your name out there.

‘The public is the only critic whose opinion is worth anything at all.’ - Mark Twain

TOP TIPS

Put simply, PR is about the ongoing process of always trying to present your company in the best possible light, as far as the general public is concerned. It is also about the practice of protecting as well as enhancing the reputation of any particular organization/firm or for that matter any individual. In today’s world of fierce competition and social media, where every travel agent strives hard to work on its brand image,

MARKETING AND PUBLIC RELATIONS

TOP TIPS ON PUBLIC RELATIONS

INCLUDE YOUR WEBSITE ADDRESS

Always include your website address on all your press releases and promotional materials. By having your website address on your promotional materials, especially when it can be viewed online, you are driving traffic to your business and making it easy for readers to click.

TOP TIPS ON CUSTOMER RETENTION Definition: Customer retention is defined as the activity that a company undertakes in order to reduce customer defections. Successful customer retention starts with the first contact a company has with a customer and continues throughout the entire lifetime of a relationship. Capturing the client is sometimes the easy part. Keeping them can often be where the hard work begins. Some travel agents become so focused on recruiting new customers that they fail to effectively address the need to retain those that they already have. This is counterproductive considering that it’s far easier (about 50% easier according to Marketing Metrics) to sell to existing customers than to capture new prospects.

EARN CUSTOMER LOYALTY

Customers don’t owe you their loyalty. You have to earn it — continually. Having an effective customer retention program in place gives you the ability to identify, track, and custom promote to those customers who are most likely to become loyal, long-term sources of revenue. CRM can help you to keep constantly focused and on message with each of your customers. Loyal customers don’t just come back; they don’t simply recommend you, they insist that their friends do business with you.

FIX IT!

Customers don’t necessarily expect you to get it right all the time but they do expect you to fix things (and quickly) when things go wrong. Indeed, the real measure of the quality of a company and its commitment to proper customer retention is how they react when things go wrong.

IDENTIFY YOUR PROFITABLE CLIENTS

Hard to believe sometimes but probably 80% of your profits are generated from just 20% of your clients so try to identify them and fulfill their needs by selling them what they want. Promotions can be a very effective way of retaining customers by keeping them actively engaged with your agency/brand. The key is to run relevant promotions that reward customers, make them feel good about doing business with your agency, and encourage them to do more of the same.

RECOGNISE AND APPRECIATE

Train and coach your staff to accept the idea that they own a part of the business as if it were their own. Take that attitude to sales and customer service and you will have a person who will embrace the customer as if it were a one-on-one relationship between a proprietor and a customer. This is the old-fashioned grass-roots approach – treat the customer with total respect.

GIVE A DIFFERENTIATED EXPERIENCE

Offering something the competition doesn’t (or can’t) is a wonderful way to retain customers. In fact, according to a recent study, the ability to deliver a differentiated experience was the leading factor in maintaining customer loyalty.

Agents often tend to focus more on customer addition, whereas customer attrition can have a much more negative impact on their business. For those who feel that customer retention plays a relatively minor role in helping their agency grow a healthy bottom line, here’s something that should give you plenty to think about: Attracting new customers will cost your company 5 times more than keeping an existing customer.

GET THE RIGHT ON-HOLD AUDIO

More than two-thirds of consumers admit to putting the phone down if they’re placed on hold to silence for more than 30 seconds. Playing music or promotional marketing messages can keep them with you longer. However, on-hold audio can have the opposite effect if it is treated as an afterthought. Repetitive jingles or disingenuous apologies for keeping them waiting don’t always go down well. Think about your customer demographic: who they are, and why they’re calling you. The right on-hold audio can keep a customer holding for longer.

TAKE CARE OF ONLINE CUSTOMERS

Socialising with your customers online can build retention if you do it correctly. The key is to tone down the corporate presence and give your customers a voice and a forum to connect with other customers, and then let them build the traffic. As you build your Facebook fans and twitter followers, stay engaged with them and establish ‘alerts’ so that you can react to whatever is being said (both good and bad) about your agency. Always take care of your social media savvy customers, as they can either be your most powerful advocates or your biggest PR nightmares.

08 CONTACT THE CLIENT Many agents tend to be paranoid about contacting clients after they return from holiday for fear that they will open a can of worms. Better to take that (minimal) risk and deal with whatever you find than to ignore it and have clients bad mouthing you to their friends and colleagues behind your back.

09 KEEP CONTACT WITH ALL CUSTOMERS You should also take the opportunity every year to trawl through your customer records in order to see if there is anyone who hasn’t travelled with you in recent times. This serves two purposes: to ascertain as to whether they booked elsewhere or online or to take the opportunity to update them on new/relevant offers that are available. Either way, you’ll invariably find the exercise worth the effort.

10 UNDER PROMISE AND OVER-DELIVER Under promise and over-deliver. Don’t make exaggerated claims in order to close a sale. If you’re presented with a complicated quote that you know will probably take two days to put together, tell the client that you’ll be back to them in three and then surprise them when you revert a day earlier than expected. Always try to exceed their expectations.

CUSTOMER RETENTION AND HANDLING COMPLAINTS

BOOKABED.IE TOP TIPS ON HANDLING COMPLAINTS Bookabed is Ireland’s award winning accommodation online wholesaler who provides DEFINITION : Atocomplaint an expression dissatisfaction whether or not. Global content the travel istrade. We do notofcompete in the b2c arena.justified Our booking engine same daybutavailability. ourselves on our outstanding customer Nobody likes offers dealing with complaints when you come toWe think pride of opportunity to redeem yourself and your company in their eyes, rather it, they are an which excellent way turning than havestaff them never back to you again and bitch about you service, is ofallpotentially backed updefeat by into ourvictory! Irish call centre andcome our Business Development Isn’t it much better for a customer to tell you what they felt was wrong behind your back Team whoorare always on hand to assist with their holiday the service you provided and at least afford youyou the with any of your needs. We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and Have aeach clear,staff flexible welcoming and policy on complaints. A allows member to see all ofopen the correspondence for a booking complaint an opportunity forto you to queries. redress aWe perceived in the so that theyiscan respond faster your are also failing delighted eyes of the customer who brings the matter to your attention and to announce that we are able to offer agents a direct connect into thus should be capitalised onan whenever our inventory by way of XML link possible. given your clients direct access to our global competitive pricing inventory. We have also launched a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools. Thank the customer for complaining. Say that you are sorry that the problem has happened. This is NOT an admission of guilt on your part, it’s just good manners. We support the trade! Our wholesale rates are only offered to travel agents. We do not compete against travel agents in the b2c environment.

HAVE AN OPEN POLICY

SHOW COURTESY

UNIQUE SELLING POINTS

RECOGNISE THE COMPLAINT

DESTINATION SERVED – Global Hotel and transfer content .

TARGET AUDIENCE – We only operate in the b2b environment. Start with the view that the customer has a valid point, not that he/she is trying to rip you off. Accepting that the customer may well have a point, (even internally), may well trigger off ideas for an acceptable resolution. Bookabed are happy work agents as onyou regional promotions This will instantly givetoyou anwith advantage, not only will have more whereby will cocustomer, -sponsor targeted destinations or business hotel campaigns. empathywe with the but also you know your better Campaigns mustsobe agreed in advance. than them and can hopefully see the solution quicker.

CO-OP POLICY

PRICING POLICY 04 GET ALL OF THE FACTS FIRST

We constantly strive to provide the most competitive pricing policy, however for any reason if we fail to offer the lowest price on a like for Letting the customer give you all of the information helps you fully like basis we will offer a price match policy. Please email a screen shot to understand the situation and, if they are emotional, will give them time info@bookabed.ie for our review. to calm down.

SALES/MARKETING The only marketing campaigns do are targeted to travel agents DON’T OPT that FORwe EASY SOLUTION only. We advertise pricing and promotions by the use of banner adverts

Don’t for the ‘credit note/ex gratia only. gesture solution’. on ourautomatically site or email /opt ezine’s to our agency database It’s very tempting to give the customer a partial refund, credit note or vouchers, and in many cases, done properly, it makes good PR sense. However, too often it is done INSTEAD of solving the problem, which can Throughout year Bookabed various individual lead to morethe complaints about offer the same thing becauseincentives. it hasn’t been Please ensure that you check our site for all current promotions. fixed, and also has a tendency to send out the wrong signals to serial complainers and only encourages and reinforces such behaviour.

STAFF INCENTIVES

AGENT CONCESSIONS Bookabed are pleased to offer all travel agents own personal travel 06 reservations LEARN with a 10% discount our net rates. Please email info@ FROMoffEVERY COMPLAINT bookabed.ie and our staff will apply the discount. We will also apply for Do something! Fix amenities the procedure/protocol; upgrades, in room where possible.train staff in the issue; eliminate the fault. Wherever possible, let the complaining customer know that they have helped you resolve a problem – they’ll feel great and come back again and again (and will probably tell their friends!)

TRAINING/FAMS Bookabed partake in any Travel Centres training programmes where possible. Individual training can be arranged with our Business Development Team when required. We also organise a minimum of three escorted FAM trips per year. can the organising of Prevention is always preferable to We cure. Doalso youfacilitate have a continuous your own individual FAMs if assistance is required. improvement culture? Do you check customer satisfaction regularly? Do you check the quality of the goods/services sold in your agency? Remember it costs at least 5 times as much to gain a new customer than to keeppenalties an existing Cancellation areone. as per our agency Terms and Conditions and are stipulated at time of booking and on your confirmation documentation, however if you are penalised please contact us for assistance in having fee’s waived. We will always do our best to assist.

MINIMISE THE REASONS

CANCELLATION POLICY

MAINTAIN REGULAR CONTACT Maintain regular contact with the complainant. For example, if you have CREDIT TERMS to wait a week or more whilst a supplier such as a tour operator waits

Post per agency terms withthat Travel Centres. for a Departure report backasfrom the resort, ensure you communicate that fact Brochure DistributionN/Acall or email them periodically lest they think to the customer and even that you have forgotten about them. Remember, perception is everything.

GENERAL INFORMATION Bookabed a long established working relationship with Travel 09 enjoysAVOID FURTHER COMPLAINTS Centres and feel that the value proposition is mutually beneficial for all

members. We feeltend our to standards, pricing and best practices Most complaints occur due to overzealous selling inare thefully first in line with Travel Centres ethos. Weexpectations will actively on participate place which results in unrealistic the part in ofthe theannual conference and support any workshop opportunities presented to us customer. Always be careful to remind clients of the old adage that ‘you by the members. Full commercial details can be provided on request or get what you pay for’. Most complaints tend to occur not because of can be accessed through the Travel Centres agent Intranet system. Our some inherent shortcoming the actual product, destination or service commercial terms are strictlyin private and confidential and we ask that provided ratherany the third manner in any which it was to them in the you do notbut provide party access to‘pitched’ its content or access firstour place. Avoid protected hyperbolebooking and overuse of adjectives and absolutes to password engine. Failure to adhere to this such as ‘amazing’ , ‘exclusive’ ‘top-notch’ , ‘world-class’ and so on and just confidentiality may result in, these enhanced commercial terms being withdrawn without notice. reserve them for those rare instances when it really does do what it says on the tin!

‘When complaints are freely heard, deeply consideredDETAILS and speedily reformed, then is CONTACT the utmost bound of civil liberty attained Reservations: 0818 365 465 / 049 855 0942 that wise men look for.’ - John Milton Groups: groups@bookabed.ie

Accounts: accounts@bookabed.ie Administration: info@bookabed.ie Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

TOP TIPS

WHAT’ S NEW FOR 2013?

TOP TIPS ON MAXIMISING PROFIT Definition: Profit is a financial gain, esp. the difference between the amount earned and the amount spent in buying, operating, or producing something. There is an old saying that ‘turnover is vanity but profit is sanity’ and it is very true. Too often, people focus on closing a sale at any cost and either spend to much time and effort in chasing an enquiry that delivers very little margin at the end of the day or end up discounting out of that margin in order to capture an elusive booking — rationalizing that any

INCREASE YOUR USE OF/ DEPENDENCE ON PREFERRED SUPPLIERS Earn more commission by supporting those suppliers who value your business and have agreed to pay you more for the bookings that you put their way. Typically, you can expect to earn anywhere from 10% to 50% more commission by simply moving such discretionary sales to preferred suppliers without even having to grow your own turnover. The added benefit that you get when you support preferred suppliers is that they’re much more likely to ‘bend the rules’ if mistakes or errors occur as you are seen as a commercially important customer to them. This ‘VIP’ treatment presumes of course that your figures are both healthy and regular and that you don’t have a record of regularly causing errors/mistakes.

FOCUS ON MARGIN

Focus more on margin and less on turnover. Margin is the key in our industry and with so many overheads having increased in recent years; the standard 10% commission is no longer sufficient in order to generate profit for a travel agency and so must be increased at every available opportunity.

INCENTIVISE STAFF

The one common denominator that seems to single out more successful businesses is that there is a clear focus on growing sales through the use of both regular (i.e. weekly or monthly) sales targets and staff incentives. Incentives work.

REDUCE COSTLY ERRORS

Prevention is always better than cure and nowhere is this more relevant than where mistakes are concerned. Given the nature of the business that we are in, mistakes invariably cost money and in some instances — lots of money — whether that be by way of ADM’s on incorrectly issued tickets; compensation paid to clients because of mis-advice or nuisance money paid to complaining clients in order to diffuse certain situations before they escalate into litigation. Mistakes cannot, of course, ever be eliminated 100% as that is an impossibility given the fallibility of human nature but they can be greatly minimised through a combination of proper training and instruction; well documented internal procedures; adequately qualified people undertaking the right tasks and an overarching philosophy of checking and double-checking everything before ending the transaction. Ninety to ninety-five percent of all mistakes are avoidable.

sale is better than no sale at all. All travel agencies represent a team effort where every single member of staff needs to be mindful at all times how their actions (or inactions) impact on overall profitability as they are all stakeholders in the business. Here are some reminders of things that agents can do to help maximise their profitability.

CUT COSTS

As is explored in more considerable detail in the companion article entitled ’Top cost-cutting tips’, the single most effective way of maximising your agency’s profitability is by cutting your costs as every €1 saved is roughly equivalent to you generating €100 in gross sales value. Costs can be cut by changing your energy and telecom providers; your credit card acquirer and numerous other initiatives.

USE EMAIL RATHER THAN PHONE

Although the cost of phone calls and telecommunications in general have plummeted in recent years the volume of calls made by travel agents is still significant enough that the annual cost of same is still likely to be a considerable four-figure sum, particularly with the percentage of calls that now have to be made to mobile phones, rather than land lines. Try acquiring clients email details whenever possible and communicate with them via that medium whenever possible as the cost of email is effectively zero. The other major benefit of communicating via email is that you will always have a written record of who said what to whom and when — extremely valuable if/when anything gets disputed down the line.

07 IMPROVE PRODUCTIVITY The single biggest overhead of any travel agency is the staff cost, so this is an area that agency owners, managers and supervisors need to look at critically. The more productive all members of staff are, the lower the staff ratio to income level is and thus, the greater the likelihood of operational profitably. Productivity can always be enhanced through a combination of internal operational procedure, office layout, proper investment in and use of technology; relevant and regular training and staff motivation.

08 TRAINING Good effective selling is all about product/destination knowledge and that can only come about in one of two ways — actual experience and training. One of the most time and cost effective forms of training nowadays are the weekly webinars that Travel Centres conducts every Tuesday morning at 09.30. Each session takes just 45 minutes and can be enjoyed from the comfort of your desk. In the event that you cannot personally attend a given webinar due to being on a day off or away on holidays, each session is recorded and can be shared with upon request.

09 SELL ANCILLARY PRODUCTS/SERVICES Overall sales margins can be enhanced by two or three percent by also selling ancillary products/services such as transfers, car hire, attractions, excursions etc.

MAXIMISING PROFIT AND CUTTING COSTS

BOOKABED.IE TOP TIPS ON CUTTING COSTS Bookabed is Ireland’s award winning accommodation online wholesaler who provides Global content trade. We do not compete in the b2c arena. Our booking Definition: Thrifttoisthe thetravel quality of using money and other resources carefully and engine offers same day availability. We pride ourselves on our outstanding customer not wastefully. service, backed upworks byoffour Irish call €100 centre staff and ourthatBusiness Development As we know which all too well,is theall retail travel industry wafer-thin worth of sales just to cover cost and break even! Therefore, margins. That 10% gross commission that you earn on the sale of a cutting your costs (as opposed to growing your sales) can have a Team who are always on hand to assist you with any of your needs.

WHAT’ S NEW FOR 2013?

We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking so that they can respond faster to your queries. We are also delighted Check out ourthat affinity deal with credit connect card processing. to announce we are able toBarclaycard offer agentson a direct into our inventory by way of to andate XMLsuggests link given your direct access Documentary evidence that theclients average agent can make to our global competitive inventory. Wecard have also launched savings upwards of €2,500 pricing per annum on credit processing costs. a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools.

MAXIMISE ON DEALS

SWITCH NOW Switch over to Imagine or Buzz Telecom as part of our deals with both of UNIQUE SELLING POINTS those Tier 1 telecom providers where you should expect to realise annual We support the trade! Our wholesale rates are only offered to travel savings of approximately 15% or more, depending on who your current agents. We do not compete against travel agents in the b2c environment. provider is and what tariff you’re on. DESTINATION SERVED – Global Hotel and transfer content . TARGET AUDIENCE – We only operate in the b2b environment.

USE SOCIAL MEDIA CO-OP POLICY Reduce the cost of your marketing/advertising bill by utilising social

Bookabed areThe happy with agents on regional promotions media more. likestoofwork Facebook and Twitter cost nothing, other than whereby we will co -sponsor targeted destinations or hotel campaigns. your time and effort. Campaigns must be agreed in advance.

PRICINGTIGHTEN POLICY CREDIT CONTROL 04

We constantly strive to provide the most competitive pricing policy, Exercise tighter credit control with your customers/corporate accounts. however for any reason if we fail to offer the lowest price on a like for Money money you match shouldpolicy. not bePlease actingemail as someone’s banker. like basiscosts we will offerand a price a screen shot to info@bookabed.ie for our review.

BUY USED EQUIPEMENT 05 SALES/MARKETING

If you need to replace computerthat equipment, hardware or add The only marketing campaigns we do areoffice targeted to travel agents more We desks, filing cabinets etc then why notbyconsider second only. advertise pricing and promotions the use buying of banner adverts hand. all email the companies sadly gone into liquidation on ourWith site or / ezine’s tothat ourhave agency database only. or ceased trading over the course of the past few years, there is an abundance of good quality, keenly priced second-hand office equipment for sale so there’s no need to have to pay over the odds for Throughout the year Bookabed offer various individual incentives. something that’s brand new. Please ensure that you check our site for all current promotions.

STAFF INCENTIVES

AGENT CUT CONCESSIONS ENERGY CONSUMPTION 06

Bookabed are pleased to offer all travel agents own personal travel Aside from checking if you’re currently the cheapest reservations with a 10% discount off ourenjoying net rates. Please emailelectricity info@ rates (see ourand newour affinity dealapply with the Electric Ireland), alsofor be bookabed.ie staff will discount. Weyou willshould also apply taking every opportunity to reduce energy consumption costs by upgrades, in room amenities where your possible. getting into the habit of turning off the lights in rooms that are not in use; turning off monitors or closing down computers overnight, or even reducing the temperature of your office heating by just a degree or two. Also check out the feasibility of replacing all the bulbs in your office with energy efficient ones which will realise savings over the long run. Don’t pay to have your excess brochure stocks disposed of. Contact Neville Monahan of Carmon Waste ( www.carmonwaste.ie) who will gladly take them off your hands for free. Contact Neville on 086 3229542.

disproportionately positive impact on your bottom line. Here are some of the more obvious suggestions for cutting those costs!

TRAINING/FAMS

RENEGOTIATE YOUR RENT If you do not own the building that you occupy and are not tied in CANCELLATION POLICY to upward-only rent reviews, consider trying to renegotiate that rent

Cancellation penalties are astoper our agency Terms and Conditions with your landlord in order reflect the more challenging economic and are stipulated at time ofyou booking and on circumstances under which now have to your trade.confirmation You won’t get documentation, you are penalised please contact for unless you ask! Ithowever is not an ifunreasonable request to make andus your assistancemight in having fee’saccommodating waived. We will always dothink our best assist. landlord be more than you as a to paying tenant represents a much better option than a vacant premises. If you are a smaller agency and most of your clients are regular and conduct most of their business over theterms phone or via email then you might even Post Departure as per agency with Travel Centres. consider becoming your own home worker and stripping one major Brochure Distribution- N/A cost out of your overheads. Many before you have managed the switch successfully so you can seek advice from them before you make such a move in order to make yourself aware of the downsides as well. Bookabed enjoys a long established working relationship with Travel Centres and feel that the value proposition is mutually beneficial for all members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and than support any workshop opportunities presented to us Purchase rather lease office equipment. Technology has moved by the members. Full years commercial details can doesn’t be provided request or on so much in recent that it sometimes makeon sense. can be accessed throughin the Travel Centres device agent Intranet system.the Our Consolidate by investing a multifunction that combines commercial strictly private confidential and we ask that functions of terms printer,are photocopier, fax and machine and scanner. It takes you do not provide any third party any access to its content or access up less space in your office and makes three other pieces of office to our password protected booking engine. Failure to adhere to this equipment redundant almost immediately. Opt for a laser version rather confidentiality may result in these enhanced commercial terms being than an inkjet one asnotice. inkjets tend to be more expensive in the long run withdrawn without because of the cost of consumables. Most of the major manufacturers market models in the multifunction range such as HP, Canon, Dell, Xerox, Samsung, Brother, Lexmark etc.

CREDIT TERMS

GENERAL INFORMATION

PURCHASE RATHER THAN LEASE

09 IMPROVE CONTACT DETAILS PRODUCTIVITY Purchase an office mobile(s) and choose the most competitive call tariff Reservations: 0818 365 465 / 049 855 0942 and get staff into the habit of using that mobile to call/notify clients Groups:only groups@bookabed.ie whose point of contact is a mobile phone. This should help to reduce youraccounts@bookabed.ie overall call costs. Use a web-based service to communicate Accounts: regularly with such clients by bulk-purchasing text bundles. Do an audit Administration: info@bookabed.ie of the number of lines you currently have active. If you have reduced Customer Service: complaints@booked.ie your staff numbers in recent years you may now have an excess of FAX: 01 285lines 0649 telephone that you are still paying annual rental charges on. Website: www.bookabed.ie

10 MAXIMISE FREE WEBINARS

TOP TIPS

package holiday usually translates into a net profit of just 1%, after your costs have been factored in. That’s just another way of saying that for every €1 you spend on something, you need to generate

Maximise the use of Travel Centres weekly webinar series in order to keep staff up-to-date and current on supplier news on new products, services and destinations. This will help to eliminate all such travel and subsistence costs that would be otherwise absorbed in sending staff to out-of–office workshops and training days.

TOP TIPS ON PRODUCTIVITY Definition: Productivity is usually defined as the measure of efficiency of a person, machine, factory or system in converting inputs into useful outputs. Productivity is a critical determinant of cost efficiency. Productivity is not rocket science. It is simply about doing more with less and doing it efficiently — cost-wise, time-wise and resource-wise. It is often the one thing that differentiates the companies that succeed from

MAKE LISTS AND FINISH THEM

Make lists! Apart from ensuring that you don’t leave anything to the mercy of your fallible memory, it acts as a visual prompt and reminder of what has yet to be done and forces you to be productive when you otherwise might not!

BLACK OUT COMMUNICATIONS

Black out your communications. Close down Microsoft Outlook. Turn off your mobile phone. Retreat to a back office (if you have one). Do it for just an hour a day or adopt a policy that you don’t open your email before 10.00 a.m. each morning or turn on your mobile phone before lunch time. What these actions achieve is that they insulate you from distractions that can otherwise negatively impact on both your productivity and thought processes. The fewer the distractions; the greater the productivity.

PRIORITISE YOUR WORK

Differentiate between those tasks that are important and urgent; those that are important and not urgent and those that are neither important nor urgent. Get into the habit of prioritizing tasks on the basis of the profit that can be earned on them and react accordingly. Recognise the difference between tasks that make you more effective from those that simply make you more efficient.

COMPLETE THE BIG JOBS FIRST

Start your day with one of the big, important tasks and then go onto smaller and less important tasks. By first focusing on the large tasks you will get them complete in a shorter space of time and then will be able to deal with smaller tasks, whereas if you start with the smaller tasks you will soon find them filling up your day and not having time left to do the larger tasks.

KEEP YOUR SPACE ORGANISED

Keep your desk and office organised. A major cause of ineffective time management is disorganization. Keep your desk and office organized, keep everything on hand and keep things in the place you have assigned them and you will never waste time searching for the things you need or have important items go missing.

those that do not. Here are some suggestions that can help you and your colleagues improve both your individual and collective productivity.

DELEGATE

Delegation is another useful tool if you are to inprove your productivity and effectiveness. You do not need to do everything yourself; if you find a task that someone would be able to do as well as you or even better, then delegate that task to that person.

RECOGNISE ‘TYRE-KICKERS’

Learn to recognise ‘tyre-kickers’ early on so that you or your colleagues do not inadvertently waste unnecessary amounts of time giving away valuable product information to someone who will ultimately go off and utilise that information to book on the Internet. Guard your knowledge/ expertise zealously.

08 SET S.M.A.R.T. GOALS SMART stands for Specific, Measurable, Achievable, Rewarding and Timely. By setting SMART goals you know what you are working towards, have a way of measuring when it has been successfully completed and know when you want to complete it by. SMART goals are useful in showing you what steps you need to take in order to fulfill your dreams.

09 EXPLOIT TECHNOLOGY Technology, if used effectively can offer a great boost to productivity. A perfect example of this is the automation of customer communications. Your customers need to stay notified of itinerary changes, but do you personally need to send these messages? Programs are available to take these tasks off your hands. Amadeus checkmytrip.com is a free Web portal (available to all Amadeus agencies) where travelers can gain 24/7, real-time trip details and updates. Both agent and traveler can rely on Amadeus Flight Alerts to send (based on your preference) trip reminders, gate assignments, flight status updates and more. Similar functionality is available with other GDS’s.

PRODUCTICITY AND USING GOOGLE

BOOKABED.IE TOP TIPS ON USING GOOGLE Bookabed is Ireland’s award winning accommodation online wholesaler who provides The indexed currently contains of 14.93inthousand millionOur pages! The Global contentweb to the travel trade. Weindoexcess not compete the b2c arena. booking internetoffers is notsame just day a great researchWe source customers but outstanding also for travelcustomer agents too. engine availability. pridefor ourselves on our The search engine of choice people nowadays is Google but how much do service, which is all backed upfor by most our Irish call centre staff and our Business Development we really all itsonsophisticated areyour justneeds. some suggestions and Team whoexploit are always hand to assistfeatures? you withHere any of productivity tips that you may not already be aware of. We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking The simplest way to do itfaster is justtoask thequeries. question Google. Simply type so that they can respond your Weonare also delighted to that we are able agentsThe a direct connect intowill in announce the question ‘What time is ittoinoffer Bangkok? first search result our inventory by showing way of anthe XML linktime given clients direct access appear in a box local in your the location specified. to our global competitive pricing inventory. We have also launched a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools. Enter the airline and flight number into the Google search box and get back the arrival and departure times, right inside Google’s search results. The results will appear in a rectangular box at the top of the listing of We support the trade! Our wholesale rates are only offered to travel returned results. Try it yourself. agents. We do not compete against travel agents in the b2c environment.

01 02

GET LOCAL TIME ANYWHERE

TRACK FLIGHT STATUS

UNIQUE SELLING POINTS

DESTINATION SERVED – Global Hotel and transfer content .

CONVERT CURRENCY Convert currency. OK, you can always use a dedicated website like CO-OP POLICY www.xe.com but if you’re already in Google, just type in something like TARGET AUDIENCE – We only operate in the b2b environment.

Bookabed arepolish happy to work with on regional promotions ‘How many zlotys are in 50 agents euros’. The result again appears in a whereby we will co -sponsor targeted destinations or hotel campaigns. rectangular frame at the top of the list of search results. Simples! Campaigns must be agreed in advance.

PRICINGUSE POLICY 04 GOOGLE TRANSLATE

We constantly strive to provide the most competitive pricing policy, (http://translate.google.com/). however for any reason if we fail to offer the lowest price on a like for like basis we will offer a to price policy. Please screen shot to It’s generally reckoned be match the most accurate ofemail all theatranslation info@bookabed.ie ourcan review. software out there.for You either use it to translate content on foreign websites that don’t have an English language version or you can use it

to convert English to any one of the other major languages if you need SALES/MARKETING

to send an email, to a hotelthat or company there’s a chance that The only say, marketing campaigns we do arewhere targeted to travel agents English not bepricing spoken. Very handy. Very only. Wemay advertise and promotions byaccurate! the use of banner adverts on our site or email / ezine’s to our agency database only.

CHECK OUT GOOGLE TRENDS 05 STAFF INCENTIVES Throughout the year Bookabed offer (http://www.google.com/trends/ ) various individual incentives. Please ensure that you check our site for all current promotions. Google Trends is a public web facility of Google based on Google Search that shows how often a particular search-term is entered relative to the total search-volume across various regions of the world, and in various Bookabed pleased to offer all the travel agents own personal languages.are This is separate from kind of analysis that you travel would reservations a 10% Analytics discount for off ifour net rates. Please normally gowith to Google you wanted to findemail what info@ search bookabed.ie and our staff will so apply discount. We willthose also phrases apply for terms consumers were using youthe could incorporate upgrades, in room amenities where possible. into your own website as part of an SEO strategy in order to increase your natural page ranking with the search engine.

AGENT CONCESSIONS

USE GOOGLE AS A DICTIONARY

Simply prefix the word that you want explained by the word ‘define’ as in ‘define’ loquacious and voila!

TRAINING/FAMS

USE GOOGLE CALCULATOR

CANCELLATION POLICY

USE GOOGLE AS A PHONEBOOK Google has a gigantic phonebook directory, their index is one of the CREDIT TERMS largest, if not THE largest, on the Web. Just type in a telephone number Post Departure as per agency terms with Travel Centres. and its area code and you should be able to track down the identity of Brochure DistributionN/A to. the company that it belongs

GENERAL INFORMATION 09 enjoysREFINE Bookabed a long established relationship with Travel YOUR working RESULTS

Centres and feel that the value proposition is mutually beneficial for all Refine your Search Results. Most search engines do not consider members. We feel our standards, pricing and best practices are fully in extremely common words in order to speed up search results or to line with Travel Centres ethos. We will actively participate in the annual save disk space. These filtered words are known as ‘Stop Words’. to The conference and support any workshop opportunities presented us plus (+) Full tellscommercial the search engine those words in theor by theoperator members. details to caninclude be provided on request result Example: tall +and short will return results that include can be set. accessed through the Travel Centres agent Intranet system.the Our word and. The tilde (~): Include a tilde in front ofwe a word to commercial terms areoperator strictly private and confidential and ask that you do not provide any third party anyThe access to its content return results that include synonyms. wildcard operatoror (*):access Google tocalls ouritpassword protected booking For engine. Failureamusement to adhere to this the fill in the blank operator. example, * will confidentiality mayamusement result in these enhanced being return pages with and any othercommercial term(s) theterms Google search withdrawn without notice. engine deems relevant. You can’t use wildcards for parts of words. So for example, amusement p* is invalid. The OR operator (OR) or (|): Use this operator to return results with either of two terms. For example happy joy will return pages with both happy and joy, while happy | joy will return pages with either happy or joy.

CONTACT DETAILS 10 0818 365SHORTCUTS Reservations: USE 465 / 049 855 0942 There are dozens of different shortcut keys that can be used with Groups: groups@bookabed.ie Internet browsers. Below are a few of the top suggested Internet Accounts: accounts@bookabed.ie browser shortcuts. Administration: info@bookabed.ie •

Pressing Alt + D in any major Internet browser will move the cursor into the

Customer Service: complaints@booked.ie address bar. This is a great way to quickly enter an Internet address without to click the mouse cursor in the address bar. FAX: 01having 285 0649 • Hold down the Ctrl key and press the + or - to increase and decrease the Website: www.bookabed.ie size of text.

•

Press the backspace key or hold down the Alt key + left arrow to go back a page.

•

Press F5 to refresh or reload a web page.

•

Press F11 to make the Internet browser screen full screen.

•

Press F11 again to return back to the normal view.

•

Press Ctrl + B to open your Internet bookmarks.

•

Press Ctrl + F to open the find box in the browser to search for text within

TOP TIPS

WHAT’ S NEW FOR 2013?

the web page you’re looking at.

Travelbiz.ie Ireland’s travel trade buzz direct to your inbox...

• The Travelbiz Directory & Diary • The Travelbiz e-zine that goes out over 120 times per year • The Travelbiz.ie industry website

28 Untitled-6 1

25/02/2013 15:54:22

TOP TIPS ON HANDLING VAT

BOOKABED.IE TOP TIPS ON HANDLING VAT Bookabed is Ireland’s award winning accommodation online wholesaler who provides Global to thebe travel trade. Weto doROS notand compete b2c arena. Ourtwo booking All VAT content returns must made online must in bethe submitted every months engine offers same day availability. pride ourselves on our starting in January. When you makeWe this return you must pay outstanding the amount customer owed for service, which is all backed up bywith our Irish call centreamount staff andyou our will Business Development January and February, together the estimated owe for March and Team From who are onyou hand to reclaim assist you with any your needs. April. thisalways amount can VAT paid onofimputs (see below). If you already do this, then don’t forget to deduct advance payments for Jan/Feb made in December.

WHAT’ S NEW FOR 2013?

We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking theybuys can arespond to your are tour also delighted Ifsoanthat agent packagefaster holiday fromqueries. an IrishWe based operator to announce that we are able to offer agents a direct connect into originating in Ireland — regardless of the destination — there is a our inventory by way of an XML link given your clients direct access VAT liability. The tour operator will show commission and VAT on the to our global competitive pricing inventory. We have also launched confirmation The agent remits VAT to the Revenue. Theout tourof a new Global invoice. Group bidding system sothis as to take hardship operator will reclaim this VAT from Revenue, so it is very important having to contact multiple properties for quotes. Please contact usto forget a the figures right.on Flight-onlies on“agency charter flights aretools. the same as above. demonstration all these new friendly”

PACKAGE HOLIDAY

UNIQUESCHEDULE SELLING POINTS 02 FLIGHTS

We support the trade! Our wholesale rates are only offered to travel There no VAT on compete schedule against flights regardless of origin or destination, agents.isWe do not travel agents in the b2c environment. whether they are booked by Internet by credit card; DESTINATION SERVED – Global Hoteland andpaid transfer content . booked on GDS and issued on BSP or purchased from a consolidator. TARGET AUDIENCE – We only operate in the b2b environment.

CO-OP SERVICE POLICY CHARGES 03

Bookabed are happy to work with agents on regional promotions There is no insurance. There is no VAT on service charges whereby weVAT willoncotravel -sponsor targeted destinations or hotel campaigns. except for business clients (see below). Campaigns must behouse agreed in advance.

PRICINGACCOMMODATION POLICY 04

We constantly strive to provide the most competitive pricing policy, however for any reason if we fail Ittoalloffer the lowest price a like for This is a more complicated area. depends on who youonbuy it from like basis willtravel offer ato.price Please a screen shotand to and wherewe they Irishmatch based policy. suppliers whoemail pay commission, info@bookabed.ie review. VAT is payable. clients travelling tofor EUour destinations:

TRAINING/FAMS

Bookabed partake in any Travel Centres training programmes where possible. Individual training can be arranged with our Business Development Team when required. We also organise a minimum of three escorted FAM trips per year. We can also facilitate the organising of your own individual FAMs if assistance is required. If you receive bonus commission or overrides these will have a VAT element and they must be remitted to revenue, remembering that the tour operator can reclaim this VAT. This sounds complicated but in reality is Cancellation penalties are as per our agency Terms and Conditions it not really. It is always the exceptions that can be difficult. For example: a and are stipulated at time of booking and on your confirmation booking to Palma; one client for 7 nights booked with Falcon VAT on seat documentation, however if you are penalised please contact us for only. Client by friendWe booked with Ryanair — NO One assistance inbeing havingjoined fee’s waived. will always do our best to VAT. assist. single room booked with Bookabed —VAT payable. Another booked with Travel Cube — NO VAT( but VIES). So for different components there are different rules. Post Departure as per agency terms with Travel Centres.

BONUS COMMISSION

CANCELLATION POLICY

CREDIT TERMS

Brochure Distribution- N/A

BUSINESS HOUSE GENERAL INFORMATION If you have business house clients, who are registered for VAT, and you Bookabed enjoys charge a long established working Travel charge a service you must charge 23 relationship % VAT on thewith service charge Centres andthis feeltothat the value is mutually beneficial and remit Revenue but proposition your client can reclaim this VAT. for all members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be isaccessed through the Travel Centres agent system. Our There VAT payable on audit fees, telephone bills,Intranet light and heating commercial terms are strictly private andand confidential andnumerous we ask that bills, stationery, printing, subscriptions licences and other you do not provide any third party any access to its content or access imputs. You can claim this VAT back in the two month period in which they to our password protected booking engine. Failure to adhere to this are incurred when you make your return. confidentiality may result in these enhanced commercial terms being withdrawn without notice.

07 VAT ON IMPUTS

Irish based suppliers, who pay commission, and client travelling to SALES/MARKETING NON EU destination: — no VAT is payable.

•

STAFF INCENTIVES

AGENT CONCESSIONS

CONTACT DETAILS Reservations: 0818 365 465 / 049 855 0942 Groups: groups@bookabed.ie Accounts: accounts@bookabed.ie Administration: info@bookabed.ie Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

TOP TIPS

The only marketing campaigns that we do are targeted to travel agents • only. NON-Irish registered but whobyare the EU,adverts e.g. We advertise pricing suppliers and promotions thebased use ofinbanner RCCL, MSC, /Travel Cube and Holiday Autos etc., to list but a on our—site or email ezine’s to our agency database only. few: — NO VAT payable regardless of destination. You must do a VIES report on these. VIES is VAT Information Exchange System. You must issue a self billing invoice to these suppliers, listing booking Throughout the year Bookabed offer various individual incentives. reference numbers, client names and commission amounts. These Please ensure that you check our site for all current promotions. suppliers must account to their own revenue authorities for VAT. This return is every three months so it coinsides with VAT in June and December. Bookabed are pleased to offer all travel agents own personal travel • NON Irish registered suppliers, but based outside the EU: — no VAT reservations with a 10% discount off our net rates. Please email info@ payableand andour there is no to file VIES. bookabed.ie staff willrequirement apply the discount. We will also apply for upgrades, in room amenities where possible.

Training for the Travel Industry Developing, sourcing and supporting training for all areas of the travel industry

Diploma in Digital Marketing Digital Clinics Management Development Supervisory Skills Sales & Marketing

Travel Professionals Higher Cert. Social Media Workshops Personal Development and Coaching Training the Trainer Travel Law

Information, queries or suggestions: E-mail: fionnuala.carter@itaa.ie Tel: 01 4179696 Or visit Training at www.itaa.ie

GUARDING AGAINST CREDIT CARD FRAUD

BOOKABED.IE TOP TIPS ON GUARDING AGAINST CREDIT CARD FRAUD

Bookabed is Ireland’s award winning accommodation online wholesaler who provides Global content to the travel trade. We do not compete in the b2c arena. Our booking engine offers same day availability. We pride ourselves on our outstanding customer which isincreasingly all backed up by our Irish call centre staff and the our Business Itservice, is becoming important for consumers to have ability to Development buy goods Teamservices who arewithout always having on handtotobeassist you with any ofatyour and physically present the needs. point of sale. Card Not Present (CNP) transactions are an important part of your product/service offering but WHAT’ S NEW mean FOR 2013? TRAINING/FAMS this shouldn’t that you lose out to the fraudsters who seek to abuse the system.

to announce that we are able to offer agents a direct connect into our inventory by way of an XML link given your clients direct access to our global competitive pricing inventory. We have also launched a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools.

SECURITY

We recommend that you observe these guidelines. CNP orders fall under these categories:

UNIQUE SELLING POINTS

We support the trade! Our wholesale rates are only offered to travel agents. We do not compete against travel agents in the b2c environment.

INTERNET, TELEPHONE, E-MAIL

DESTINATION SERVED Global Hotel and transfer content . For all CNP orders, the–following details must be obtained: TARGET AUDIENCE – We only operate in the b2b environment. 1. The card number. 2. The cardholder’s name as it appears on the card. CO-OP POLICY 3. The expiry date.to work with agents on regional promotions Bookabed are happy whereby we will co -sponsor targeted destinations or hotel campaigns. 4. The customer’s name and address. Campaigns must be agreed in advance. 5.

Insist on obtaining a land line phone number.

PRICING POLICY We constantly strive to provide the most competitive pricing policy, 01 however forINTERNET any reason if weORDERS fail to offer the lowest price on a like for like basis we will offer a price match policy. Please email a screen shot to 1. Check the time transaction. A large percentage of card fraud info@bookabed.ie for of ourthe review. is carried out late at night. 2. Be wary of orders coming from free e-mail addresses. It is often SALES/MARKETING

difficult, if not campaigns impossible,that to trace these to the The only marketing we do are back targeted to sender. travel agents only. We advertise pricing and promotions by the use of banner adverts on our site or email / ezine’s to our agency database only.

TELEPHONE ORDERS STAFF INCENTIVES 1. Record the time and date of the call.

Throughout the year Bookabed offer various individual incentives. Please ensure you check site forremembering all current promotions. 2. Does thethat customer haveour trouble his/her address and telephone number?

AGENT CONCESSIONS Bookabed are pleased to offer all travel agents own personal travel 03 reservationsEMAIL with a 10%ORDERS discount off our net rates. Please email info@

bookabed.ie and our staff will apply the discount. We will also apply for upgrades, in room amenities possible. 1. As with Internet based where transactions, be wary of orders coming from free e-mail addresses. It is often difficult, if not impossible, to trace these back to the sender. 2.

Bookabed partake in any Travel Centres training programmes where possible.of Individual training which, can be ifarranged number simple guidelines followed,with will our helpBusiness stop fraudulent Development Team We also organise a minimum transactions from thewhen outset.required. These straightforward steps will allow of you to three escorted FAM trips per year. We can also facilitate the organising of determine whether a transaction, the card and the cardholder are genuine. your own individual FAMs if assistance is required.

TELL TALE SIGNS OF FRAUDLENT CNP TRANSACTIONS CREDIT TERMS

Post as per agency terms with Travel Centres. 1. Departure Transactions from cards issued overseas. Brochure Distribution- N/A 2. Delivery addresses that are very different to billing addresses. 3. Orders shipped to a single address made on multiple cards. GENERAL INFORMATION Bookabed enjoys a long established working relationship with Travel Centres and feel that the value proposition is mutually beneficial for all members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual 1. You should have a detailed understanding of the risks associated conference and support any workshop opportunities presented to us CNP transactions. by thewith members. Full commercial details can be provided on request or can be accessed through theprocedures Travel Centres agent Intranet Our 2. If you fail to follow the established by yoursystem. acquiring commercial terms areend strictly private and for confidential and we ask that bank, you may up being liable the transaction. you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

RESPONSIBILITY

WHAT SHOULD YOU DO IF YOU ARE SUSPICIOUS? 1.

Make extra checks.

Check if the delivery address has been used before with different card details, contact names and/or phone numbers.

CONTACT DETAILS 3. Call your acquirer (AIB, Bank of Ireland or Ulster Bank) and ask them Reservations: 365 465 / 049 855 0942 to check0818 the name and address of the cardholder with the issuer of groups@bookabed.ie the card. Groups: Accounts: 4. If youaccounts@bookabed.ie still feel the transaction is fraudulent do not proceed with the transaction. Remember — you can be held financially accountable Administration: info@bookabed.ie for a fraudulent transaction, even if the issuer has authorised it. Customer Service: complaints@booked.ie 5. 01 If you FAX: 285 become 0649 a victim of card fraud, contact the police immediately. Website: www.bookabed.ie

TOP TIPS

We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Criminals now use this type of fraud with complete anonymity, therefore Bookabed staff more conveniently and faster. The new CRM system there is more risk involved in accepting a CNP order. Remember - you can allows staff to track information more conveniently on bookings and be held each financially accountable forall a fraudulent transaction, even if the allows staff member to see of the correspondence for a booking issuer hasthey authorised it. To protect against there are a so that can respond faster toyourself your queries. WeCNP arefraud, also delighted

Make extra checks about the cardholder as outlined below.

GREAT RATES ON A HUGE RANGE OF ACCOMMODATION BROUGHT TO YOU IN UNDER 8 SECONDS VIA OUR AWARD WINNING, MARKET LEADING, TRADE ONLY WEBSITE take a look www.bookabed.ie WAIT! there’s more

CONNECT

HOW WE DO IT

via XML or through our

AGENT WEBSITE

We have direct contracts and exclusive deals across the world. This allows us to provide you with the very best prices to beach and city destinations in Europe and further aﬁeld, including America, Mexico, Far East and Australia. Book via our agent friendly website featuring advanced ﬁltering, map and most 32

popular view and all in under 8 seconds.

BOOKABED.IE

BOOKABED.IE Bookabed who provides BookabedisisIreland’s Ireland’saward awardwinning winningaccommodation accommodationonline onlinewholesaler wholesaler who provides Global global We do do not not compete compete ininin the the b2c b2c arena. arena. Our Ourbooking booking Globalcontent contentto tothe thetravel traveltrade. trade.We We do not compete the b2c arena. engine offers same day availability. We Weavailability. pride pride ourselves ourselves on on our our outstanding outstanding customer customer Our booking engine offers same day We pride ourselves on our service, whichcustomer is all backed up bywhich our Irish centreup staff business Development development outstanding service, is allcall backed by and our our IrishBusiness call centre staff and Team team who are always on hand to assist you with any of your needs. We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are ouragents agentscontact contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking so that they can respond faster to your queries. We are also delighted to announce that we are able to offer agents a direct connect into our inventory by way of an XML link given givingyour yourclients clientsdirect directaccess access to our global competitive pricing inventory. We We have have also also launched launched a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on of all all these these new new“agency “agency friendly” friendly”tools. tools.

DESTINATIONS SERVED Global Hotel and transfer content. C O-OP POLICY Bookabed TARGETare AUDIENCE happy to work with agents on regional promotions TARGET AUDIENCE – We only operate in the b2b environment.

whereby we will co -sponsor targeted destinations or hotel campaigns. We only operate in the b2b environment. Campaigns must be agreed in advance.

C O-OP POLICY PRICING POLICY Bookabed are happy to work with agents on regional promotions

We constantly strive to provide the most competitive policy, whereby we will co -sponsor targeted destinations or pricing hotel campaigns. however formust any reason if weinfailadvance. to offer the lowest price on a like for Campaigns be agreed like basis we will offer a price match policy. Please email a screen shot to info@bookabed.ie for our review.

PRICING POLICY We constantly strive to provide the most competitive pricing, however SALES/MARKETING for any reason if we fail to offer the lowest price on a like for like basis

The onlyoffer marketing that we do are targeted travel agents we will a price campaigns match policy. Please email a screen to shot to info@ only. We advertise bookabed.ie for ourpricing review.and promotions by the use of banner adverts on our site or email / ezine’s to our agency database only.

SALES/MARKETING STAFF INCENTIVES The marketing campaigns that we do are targeted to travel agents. We

AGENT CONCESSIONS TRAINING/FAM Bookabed are pleased to offer all travel agents own personal travel

Bookabed partake anydiscount Travel Centres programmes where reservations with ain10% off ourtraining net rates. Please email info@ possible. Individual can be arranged withWe ourwill Business bookabed.ie and ourtraining staff will apply the discount. also apply for Development Teamamenities when required. We also organise a minimum of upgrades in room where possible. three escorted FAM trips per year. We can also facilitate the organising of your own individual FAMs if assistance is required.

TRAINING/FAMS Bookabed partake in any Travel Centres training programmes where CANCELLATION POLICY possible. Individual training can be arranged with our Business

Cancellation are as per ourWe agency Terms and Conditionsof Developmentpenalties Team when required. also organise a minimum and stipulated timeper of booking on your confirmation threeare escorted FAMattrips year. We and can also facilitate the organising of documentation, however are penalised please contact us for your own individual FAMsififyou assistance is required. assistance in having fee’s waived. We will always do our best to assist.

CANCELLATION POLICY CREDIT Cancellation TERMS penalties are as per our agency Terms and Conditions

Post Departure as per agency terms with Centres. and are stipulated at time of booking andTravel on your confirmation documentation, however if you are penalised please contact us for Brochure Distribution- N/A assistance in having fee’s waived. We will always do our best to assist.

GENERAL INFORMATION CREDIT TERMS

Bookabed enjoys a long established working relationship with Travel Post Departure perthe agency with Travel Centres.beneficial for all Centres and feelasthat valueterms proposition is mutually line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or Bookabed enjoysthrough a long established workingagent relationship Travel can be accessed the Travel Centres Intranetwith system. Our Centres and terms feel that value proposition is mutuallyand beneficial commercial arethe strictly private and confidential we ask for that all members. We feelany ourthird standards, pricing and practices fully you do not provide party any access tobest its content or are access in line with Travelprotected Centres ethos. We engine. actively Failure participate in thetoannual to our password booking to adhere this conference andmay support workshop opportunities presented to us by confidentiality resultany in these enhanced commercial terms being the members. Our commercial terms are strictly private and confidential withdrawn without notice. and we ask that you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

GENERAL INFORMATION

CONTACT DETAILS Reservations: 0818 365 465 / 049 855 0942

Throughout the year offer advertise pricing andBookabed promotions by various the use individual of banner incentives. adverts on our Please that you check our site for all current promotions. site or ensure email/ezine’s to our agency database.

Groups: groups@bookabed.ie

AGENT CONCESSIONS STAFF INCENTIVES

Administration: info@bookabed.ie

Bookabed arethe pleased to offer alloffer travel agentsindividual own personal travel Throughout year Bookabed various incentives. reservations 10%check discount rates. Please email info@ Please ensurewith thata you our off siteour for net all current promotions. bookabed.ie and our staff will apply the discount. We will also apply for upgrades, in room amenities where possible.

ACCOMODATION

WHAT’ WHAT’SNEW NEWFOR FOR2013? 2013?

Accounts: accounts@bookabed.ie Customer Service: complaints@booked.ie complaints@bookabed.ie FAX: 01 285 0649 Website: www.bookabed.ie

www.GlobeHotels.ie

is an exclusive Irish travel trade website offering worldwide hotels, apartments and transfer deals online in an instant!

Over 100,000 properties online. Budget to 5 star luxury properties instantly available. Instant confirmation and vouchers online. Exclusive â&#x20AC;&#x153;trade onlyâ&#x20AC;? deals in popular destinations. Dedicated Account Manager.

Tel: 01 256 9529

Email: sales@globehotels.ie

GLOBE HOTELS

GLOBEHOTELS.IE GlobeHotels is a trade only accommodation and transfer supplier offering outstanding value on a wide range of worldwide accommodation and transfer options. We are proud to enter our 6th year as a Preferred Supplier to the Travel Centres Group.

WHAT’S NEW FOR 2013? •

Directly contracted quality properties in key resorts for the Irish market including the Cordial Group.

•

Additional apartment options for NYC.

•

Holiday villa and city apartment options.

UNIQUE SELLING POINTS •

Over 9 years experience selling to the Irish Travel Trade.

•

Huge range of worldwide propertie.s

•

Competitive rates offering great value for money.

•

Friendly Sales Support Team offering great service.

•

24 hr Emergency Contact number available to agents & clients in resort.

DESTINATIONS GlobeHotels have a worldwide reach and we are particularly strong in key destinations for the Irish market e.g. Spain, Lanzarote, Tenerife, Gran Canaria, Fuerteventura and the USA.

TARGET AUDIENCE All segments of the travelling public.

C O-OP POLICY

AGENT CONCESSIONS Staff discounts on all travel agent accommodation bookings.

TRAINING/FAMS We participate in the Travel Centres webinar programme and also conduct on site training at member agents. From time to time, we will operate fam trips/site inspections and agents will be invited to participate based on agent sales over a specific time period.

CANCELLATION POLICY Cancellation T&C’s apply at 4 days before check-in unless otherwise advised. Non-refundable rates are within cancellation terms from time of booking. Some Apartment/Villas require a 10% non refundable deposit which will be advised at time of booking.

CREDIT TERMS Agents on direct debit receive up to 7 days credit. Payment is required. 10 days before check-in if agents paying by bank transfer or cheque.

GENERAL INFORMATION Globe Hotels agree to partner with Travel Centres in respect of their annual conference and supplier workshop.

Globe Hotels is happy to work with agents who proactively promote our product range. Proposals can be sent to jeff@globehotels.ie

PRICING POLICY

SALES/MARKETING We have a busy year of promotions lined up for 2013 with focus on adding value e.g. on selected properties free upgrade to half board or stay 4 nights pay for 3. Watch the www.globehotels.ie home page for current offers.

STAFF INCENTIVES Globe Hotels will also offer ad-hoc staff incentives during the year such as one4all vouchers and Fam trips.

CONTACT DETAILS Office 1, The Paddock, Main Street, Dunshaughlin, Co. Meath Telephone: 01 256 9529 FAX: 01 696 1241 Email: sales@globehotels.ie M.D. Owner: jeff@globehotels.ie Accounts: accounts@globe hotels.ie I.T. Suport: daryll@globehotels.ie Sales Support: paula@globehotels.ie / celine@globehotels.ie susan.collins@globehotels.ie

ACCOMODATION

Globe Hotels are continually developing our product and accommodation partners to offer the most competitive rates in the market. We are happy to consider any price-match provided the comparison is on a like-for-like basis.

Interhome Ad_IRE.1:Layout 1

11/1/13

14:15

Page 1

Quality self-catering holiday villas & apartments

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INTERHOME

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Interhome Self catering specialist The leading European holiday homes rental company All self catering accommoda on only... so ideal for dynamic pricing

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Europe’s leading self-catering apartments and villa accomoda on

DESTINATIONS SERVED: Europe, Eastern Europe, USA and many more. Visit the Interhome website for full details of des�na�ons. TARGET AUDIENCE: All groups looking for the ﬂexibility of a self-catering holiday. SALES/MARKETING: Adver�sing & Posters available on request. STAFF INCENTIVES: In addi�on to the enhanced commercial terms that Travel Centres members enjoy with Interhome, members may be oﬀered addi�onal incen�ves by Interhome throughout the year.

GENERAL INFORMATION: No ma�er what your clients are looking for, Interhome can sa�sfy just about any request with more than 32.000 online bookable holiday homes and apartments in 29 countries. Whether it’s a mountain chalet, a villa with pool, a city apartment, a co�age – you will ﬁnd the right property for your client!

ACCOMODATION

Beach, ski, lakes and mountains, countryside, city, we cover it all

AGENT CONCESSIONS: Concession rates of up to 20% discount on rental prices are available to agents booking a self-catering property with Interhome for their own holiday. Please enquire with our colleagues at the 24/7 holiday hotline for more details.

Over customer services is open 24/7, 365 days a year, to answer every ques on

www.interhome.ie or 24 hr Holiday Hotline: +353 14311086 37

TRAVEL CUBE

www.travelcube.ie Customer Services Email: clients@travelcube.com Telephone: 01 2750211 Trade Only Site: www.travelcube.ie

We understand what you need to succeed… T is for Travel – our passion. We are passionate about creating the fantastic travel experiences that our clients demand. R is for Reliable Technology – easy to use, fast and flexible, substantial investment in our technology saves you time and money 24 hours a day, 365 days a year. We make sure you have the most effective access to the widest variety of travel content including dynamic inventory content gives you flexible access to dynamic rates and last-minute availability from leading international chains, just visit www.travelcube.ie to see for yourself. A is for Agent Concessions – we offer up to 20% discount on accommodation subject to availability and 17% off for transfers and destination services. Just contact clients@travelcube.com to book your personal travel at a discount. V is for Value – generous commissions for Travel Centres agents, special offers, promotions and agent incentives adding value to every booking you make with us. E is for Experience – we share over 30 years of experience in which we have developed privileged global relationships that you can trust to deliver. Plus we are now part of the hundred-year heritage of the Kuoni Group and built on the reliability and respect that Kuoni Destination Management and GTA have earned. We provide the security and stability of a multinational and creditable corporation. L is for Local Account Managers - we have two dedicated, Ireland based Account Managers, John McKibbin and Peter Friedrich with over 20 years’ experience working within the Irish travel industry. John and Peter pride themselves on their in-depth market knowledge and establishing long-standing client relationships, so you can relax and feel confident your bookings are in safe hands! C is for Content - sourced from over 45,000 supplier partners in over 185 countries:

• • • • • •

42,000+ hotels and apartments from small family hotels to international chains, budget accommodation to luxury establishments, in city and business centres or remote locations around the world. The rooms you book are sourced directly by us. 5,000 private and shared transfers in over 1000 airports in over 100 countries. 11,000 experiences and sightseeing tours in more than 450 cities and 90 countries. Trip Advisor reviews, an independent voice for the hotels. Interactive maps, fast and accurate search of hotel locations, tourist attractions and detailed street/resort maps. Manage your own bookings: view, amend and cancel online. Shopping Cart, allowing you to add different content to a single basket so booking several items at the same time reducing the time required to make reservations.

ACCOMODATION

•

U is for Unrivalled Knowledge – we put our knowledge of the world’s travellers, destinations, markets and global booking trends to work through on-territory professionals who understand what works best for local markets and local business needs. Tapped into local, regional and global marketplaces, we can provide flexible solutions in any circumstance. B is for Best Possible Prices – our reputation, worldwide reach and decades of travel expertise means we can act quickly and allows us to negotiate competitive rates and allocations at any time of the year. We also offer excellent payment facilities and flexible cancellation policies. E is for Exceptional – the exceptional travel experiences that we enable our clients to deliver to their customers.

hotels



apartments



sightseeing  transfers

www.travelcube.com 39

NO ONE FLIES TO MORE CITIES IN SCANDINAVIA COPENHAGENSTOCKHOLMOSLOHELSINKI GOTHENBURGBERGENVARDØHELSINGBORG BERLEVÅGTURKUSTOKMARKNESBODØ MOSJØENBRØNNØYSUNDLULEÅVADSØUMEÅ FØRDEOULUHAMMERFESTTAMPERE TORPSANDEFJORDHARSTAD-NARVIK AALESUNDHASVIKKALMARKIRKENESROST KIRUNAKRISTIANSANDVAASAMALMÖ LEKNESSANDANEKUOPIOBÅTSFJORD TRONDHEIMRØRVIKSKELLEFTEÅLAKSELV AALBORGMEHAMNSKIENSOGNDAL SVOLVÆR LONGYEARBYENNAMSOSTROMSØ HONNINSVÅGMOIRANAÖSTERSUND ØRSTA-VOLDARONNEBYSANDNESSJØEN SØRKJOSENSUNDSVALLHAUGESUND

To Scandinavia with SAS Most departures from Dublin Most flights within Scandinavia Only primary airports

www.sassalesinfo.com 40 Destinations served by SAS and Widerøe.

SCANDINAVIAN AIRLINES

Bookabed is Ireland’s award winning accommodation online wholesaler who provides Scandinavian Airlines System (SAS) has been flying between Ireland Global content to the travel trade. We do not compete in the b2c arena. Our booking and Scandinavia for over 47 years and currently offers a record 26 direct engine offers same day availability. We pride ourselves on our outstanding customer flights per week from Dublin to Oslo, Stockholm and Copenhagen. From service, which is all backed up by our Irish call centre staff and our Business Development the Scandinavian capitals we offer fast and simple connections to more Team who are always on hand to assist you with any of your needs.

destinations in Scandinavia, The Nordic Region, Asia and the USA, than any other Sairline. WHAT’ NEW FOR 2013? We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and The highest standards of service and comfort onboard combined with allows each staff member to see all of the correspondence for a booking a focus on modern innovative travel solutions for the business and so that they can respond faster to your queries. We are also delighted leisure traveller makes SAS an to obvious choiceaproviding the best to announce that we are able offer agents direct connect intovalue for travellers time and money. SAS’ service and efficiency focus our inventorysaving by way of an XML link given your clients direct access has led it to an all time high in customer satisfaction and an unrivalled to our global competitive pricing inventory. We have also launched record, “Europe’ s Most Punctual (FlightStats). apunctuality new Global Group bidding system so asAirline” to take2009-2011 the hardship out of having to contact multiple properties for quotes. Please contact us for a • 23Kg Free checked baggage allowance for all passengers demonstration all these new “agency friendly” tools. including on infants.

UNIQUE SELLING POINTS

•

Complimentary Tea and Coffee on Board in Economy Class.

UNIQUE SELLING POINTS • Child Discounts for passengers under 12.

We the trade! Our wholesale rates are only offered to travel • support Pre-assigned seating free of charge. agents. We do not compete against travel agents in the b2c environment.

WHAT’ S NEW FOR 2013?

DESTINATION SERVED – Global Hotel and transfer content . TARGET AUDIENCE – We only operate in the b2b environment. • MORE flights than any other airline from Dublin to Copenhagen, Stockholm & Oslo. With 26 nonstop flights a week – we have Scandinavia covered.

TRAINING/FAMS

Bookabed partake in any Travel Centres training programmes where possible. Individual training can be arranged with our Business Development Team when required. We also organise a minimum of three trips per year. We can also facilitate the organising of Alan escorted SparlingFAM – Country Manager your own individual FAMs if| Email: assistance is required. Telephone: 087-2533141 alan.sparling@sas.dk

CONTACT DETAILS

SAS Groups CANCELLATION POLICY Telephone: 01 8445037 (Open 9.00 – 17.30)

Cancellation penalties are as per our agency Terms and Conditions Email: Groups.ireland@sas.dk and are stipulated at time of booking and on your confirmation documentation, Agent Supporthowever if you are penalised please contact us for assistance having fee’s(Open waived. We– will always do our best to assist. Telephone:in01 8445888 9.00 17.30) Website: www.sassalesinfo.com

CREDIT TERMS

Post Departure as per agency terms with Travel Centres. Brochure Distribution- N/A

GENERAL INFORMATION

• constantly NEW interline withmost EI oncompetitive UK/Ireland routes DUB, We striveagreement to provide the pricingfrom policy, ORK,forSNN BFS. if we fail to offer the lowest price on a like for however any&reason like basis we will offer a price match policy. Please email a screen shot to info@bookabed.ie for our review.

Bookabed enjoys a long established working relationship with Travel Centres and feel that the value proposition is mutually beneficial for all members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our commercial terms are strictly private and confidential and we ask that you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

The only marketing campaigns that we do are targeted to travel agents • Dublin to Stockholm x 6 per week, Daily Except Sat. only. We advertise pricing and promotions by the use of banner adverts • on ourDublin Oslo,/ xezine’s 6 per to week, Except Sat. only. site orto email our Daily agency database • Connections via SAS Hubs of Stockholm, Copenhagen and Oslo

CONTACT DETAILS

CO-OP POLICY

• NEW are great valuetofares including Finland, Bookabed happy workfrom withDublin agentstoonEurope, regional promotions Russia, Baltic States targeted and Poland. whereby we The will co -sponsor destinations or hotel campaigns. Campaigns must be agreed in advance. • NEW connection and fares from Dublin to Reykjavik via Copenhagen. • NEW updated dedicated agent website www.sassalesinfo.com PRICING POLICY

DESTINATIONS SERVED • Direct flights, as per Summer 2013. SALES/MARKETING • Dublin to Copenhagen x 13 per week, Twice Daily Except Sat. PM STAFF INCENTIVES

Reservations: 0818 365 465 / 049 855 0942

Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

Groups: groups@bookabed.ie

AGENT CONCESSIONS

Administration: info@bookabed.ie

Accounts: accounts@bookabed.ie Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

AIRLINES

BOOKABED.IE SCANDINAVIAN AIRLINES

WORLD TRAVEL CENTRE

WORLD TRAVEL CENTRE World Travel Centre was established in 1990. Our business is built on firm foundations with a strong ethical and financial standing. World Travel Centre is wholly Irish owned and locally managed by a team of experts. Our consol team strive to offer a top class service to our agents.

WHATâ&#x20AC;&#x2122; S NEW FOR 2013?

CREDIT TERMS

World Travel Centre have an innovative and exciting proposal for any agent who wishes to give up their IATA licence. For further details please contact audrey@worldtravel.ie

WTC offer direct debit with a requirement for a bank guarantee. We can also offer a ticketing service for agents who prefer to pay by bank transfer.

UNIQUE SELLING POINTS We are the only consolidator to offer self-ticketing by using our gcode ticketing system. We are also the only consolidator to offer consolidated fares ex UK and BFS fares via our Belfast office.

GENERAL INFORMATION World Travel Centre agrees to partner with Travel Centres in respect of its annual conference and supplier workshop and will also provide white label solution free of charge to any Travel Centres member agents who wish to incorporate it into their own web sites.

See www.fareteam.co.uk for fares.

PRICING POLICY WTC offers the most price-competitive consol fares in the marketplace. We are happy to match any price that you come across from another consolidator as long as the comparison is on a like for like basis.

STAFF INCENTIVES In addition to the enhanced commercial terms that Travel Centres members enjoy with World Travel Centre, WTC will also run competitions throughout the year giving sales staff the opportunity to win concert tickets, Kindles, One4All vouchers, iPads etc.

AGENT CONCESSIONS TRAINING/FAMS World Travel Centre are happy to do in-house training. Please contact audrey@worldtravel.ie if you wish to arrange training.

CANCELLATION POLICY As airline rules vary please refer to your gcode for relevant change and cancellation fees.

CONTACT DETAILS Reservations: 01 416 7077 | Email: agency@worldtravel.ie Groups email: groups@worldtravel.ie Accounts: 01 416 7076 | Email: accounts@worldtravel.ie Refunds email: refunds@worldtravel.ie Website: www.farebank.ie

CONSOLIDATOR

WTC are happy to issue tickets for agency staff members at our net to airline rate.

MSC CRUISES

ROYAL CARIBBEAN CRUISES

Royal Caribbean International is a global cruise brand with 22 innovative ships, calling on more than 270 destinations in the Mediterranean, northern Europe, throughout the Caribbean, Asia, South America, from Dubai and Alaska as well as North America. Plus for the first time in 2013 we’ll have 3 ships sailing from the UK. The Royal fleet is being revitalised with a $300 million investment as part of the Royal Advantage – which promises to provide guests with the most innovative cruise holidays in the world. And because a holiday is all about relaxing, we’ve installed ship-wide Wi-Fi, digital signage and interactive TVs to make life on board as stress free as possible. Celebrity Cruises is the epitome of Modern Luxury, with its cool, contemporary design and warm spaces; dining experiences where the design of the venues is as important as the cuisine; and the amazing service that only Celebrity can provide, all for the purpose of creating an unmatchable experience for holidaymakers’ precious time. Investing $140 million in the future, Celebrity is setting the bar for perfection with this ‘Solsticization’ revitalisation programme. Including spa-inspired AquaClass accommodation, healthy dining in Blu, new speciality restaurants and bars such as the Martini Bar & Crush with over 100 varieties of vodka. All this plus totally redecorated staterooms boasting Celebrity’s fleetwide luxury bedding. Azamara Club Cruises is the All-Inclusive, destination-immersive cruise line for travellers who want to not only see the places and cultures they visit, but to live them. The two intimate, 694-guest ships, Azamara Journey and Azamara Quest, offer a boutique European hotel ambience with extraordinary service, fine cuisine and wines from around the world, while sailing to a host of destinations larger ships can’t reach, with more overnight and latenight stays in every region.

CONTACT DETAILS For further information on Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises: Reservations: +00 44 (0) 844 493 6000 (UK) 1800 555 604 (Rep of Ireland) Brochure Supplies: www.trade-gate.co.uk Training: +00 44 (0) 844 493 6000 Cruisematch: Accessible via www.cruisingpower.co.uk Travel Industry Services: For amazing offers contact our Agency Concession on Tel: +00 44 (0) 8700 411 102 Websites: CRUISINGPOWER.CO.UK/ CRUISINGPOWER.IE Our dedicated trade website, featuring booking and reference tools

CRUISING

A SELECtIoN oF ALL-INCLuSIVE 2014 LuxuRy VoyAGES FRoM €2,650

DreaM. DiScover. explore.

2014 SAMPLE ITINERARIES

Silversea Cruises presents sumptuous ocean-view suites and the luxurious freedom of an all-inclusive lifestyle. Distinctive European styling is reflected in every detail, from uncompromising service to exquisite gourmet dining. Intimate spaces and well-travelled, international guests foster a convivial onboard ambience. And in each fascinating destination, Silversea provides access to exclusive explorations and uniquely enriching cultural connections. Silversea — The Ultimate Luxury Cruise Holiday.

SilverSea’S all-incluSive lifeStyle • Spacious ultra-luxury suites • Butler service on all ships • Complimentary beverages throughout the ship including champagne, wines and spirits • Gratuities included • Open seating dining in the Restaurant • In suite dining and 24 hour room service • Gourmet cuisine inspired by Relais and Châteaux • In suite bar and refrigerator stocked with your preferred beverage selections • Alternative dining options – multiple venues • Sophisticated entertainment • Enrichment lecturers, acclaimed chefs and destination consultants

ALASKA 15 May 2014 7 Days Voyage 3412 Silver Shadow

Seward (Anchorage) Cruising Hubbard Glacier Sitka Juneau

CANADA & NEW ENGLAND 6 Oct 2014 10 Days Voyage 4426 Silver Whisper

Boston Bar Harbor

CARIBBEAN 12 Dec 2014 Voyage 5437

Fort Lauderdale 2 Days at Sea

Halifax

San Juan Gustavia

Skagway Ketchikan

Sydney Iles de la Madeleine

St John's Road Town

Cruising Inside Passage Vancouver

Gaspe Sept-Iles

Samana

Saguenay (Chicoutimi) Quebec City (overnight) Trois-Rivieres

10 Days Silver Spirit

Grand Turk Day at Sea Fort Lauderdale

Montreal Silver Privilege Fares

€2,750

Silver Privilege Fares

€4,250

Silver Privilege Fares

€2,650

Fares quoted are cruise only in Euros, based upon double occupancy of a suite and reflect the best available fares. Fares shown do not guarantee suite availability due to limited availability. All fares, savings, offers and itineraries are subject to change without notice. Additional restrictions may apply. All information herein is accurate and in effect at time of printing. Visit silversea.com for full terms and conditions. Ships’ registry: Bahamas.

Similar itineraries are also available on different departure dates as well as other global destinations. For further information or to make a booking, please contact Silversea on 01 611 0560 or visit www.silversea.com

MEDItERRANEAN – CARIBBEAN - NoR t h E R N E u R o p E – A L A S K A – S o u t h & C E N t R A L A M E R I C A FAR EASt & AuStRALIA – AF R I C A & M I D D L E E A S t – E x p E D I t I o N V o yA G E S

SILVERSEA

SILVERSEA Silversea Cruises offer 6 star all-inclusive luxury cruises on our fleet of 7 intimate ships. We offer cruises to all seven continents, including Expedition cruises to the Arctic, Antarctica and West Africa. Silversea is a family-run company that was established in 1993 and with offices in Monte Carlo, Florida, London, Frankfurt, Singapore and Sydney. Silversea are recognised as the world’s leading luxury cruise line, consistently winning accolades throughout the world.

PARTNERSHIPS

SALES AND MARKETING

Silversea Cruises are the only partner at sea to Relais & Châteaux, a collection of the finest hotels and restaurants throughout the world, defining our high levels of service, luxury accommodation and superb dining.

Silversea pricing is the same through all our booking channels and any direct marketing will always refer clients to travel agents. We do not allow agents to promote fares at a discounted rate – all marketing produced by agents will be proofed to ensure that this is complied with. This policy is designed to stop rebating from agents and to ensure all agents can trade fairly.

Cruise-only pricing available in Euros. Fly Cruise options from Dublin with Lufthansa and SAS. NEW: Galapagos Island cruises aboard Silver Galapagos, offering two different seven-day itineraries, covering the very best that this outstanding destinations offers.

UNIQUE SELLING POINTS Silversea offer all-inclusive cruises with fares including wines, champagne and spirits; all gratuities; butler service in all suites; open seating dining in multiple restaurants; in suite bar and 24 hour room service. Our ships offer suite accommodation amongst the largest available at sea, with over 85% having private verandas. With our boutique-style, intimate ships accommodating between 132 and 540 guests, we are able to call in to ports that larger ships cannot visit, offering a range of ports unique to Silversea Cruises.

DESTINATIONS SERVED We offer over 200 voyages, visiting more than 450 destinations in all seven continents. Key areas include the Mediterranean, Baltic, Alaska, Caribbean, Far East, South America and Australasia. Not forgetting Silversea Expeditions, including true expedition cruising to more remote areas of the globe, including Antarctica, the Arctic and the Galapagos Islands.

TARGET AUDIENCE Average age group is 50-60. Retired couples, single travellers and professional couples.

CO-OP POLICY Silversea are happy to fund 50% of marketing costs to agents wishing to promote our brands to their clients. Campaign must be put in writing and is subject to agreement from your Sales Manager.

PRICING POLICY Silver Privilege Fares tend to be more advantageous to early bookers, with the fares increasing once the sailing starts to fill. They are cruise only, with the option of adding hotels, transfers and land packages. Fare Guarantee Programme - to encourage early bookings, guests who book Silver Privilege Fares and then find the fare is reduced at a later date will be compensated with either a onboard credit, suite upgrade or reinvoiced at the new lower fare (to be determined by Silversea Cruises.)

ONLINE MARKETING Silversea provide all agents with access to our online Travel Agent Centre. Click on the link shown at the bottom of the www.silversea.com home page to register and have access to online training, marketing tools and an extensive image library.

STAFF INCENTIVES Silversea Cruises offer tactical incentives throughout the year. Details of these incentive campaigns will be sent to all Travel Centre members when available.

TOP 10 TIPS FOR HANDLING CUSTOMER OBJECTIONS CRUISING

WHAT’ S NEW FOR 2013?

TRAINING/FAMS Silversea offer an extensive online training scheme – please access www.silverseaacademy.com for details. In-house training can be provided by your Silversea Sales team and we have an extensive ship visit programme when our ships are visiting ports in Ireland – details will be sent to all Travel Centre members for our 2013 visits shortly.

CANCELATION POLICY Cancellation penalties are outlined in our Terms & Conditions published in the latest Voyage Atlas.

PAYMENT TERMS Deposits of 25% are payable at the time of booking with final balances due 120 days prior to sailing. For bookings made within 120 days of sailing, full payment will be due at time of booking.

BROCHURE DISTRIBUTION Automatic supplies of brochures will be sent on product launches. At all other times, please order brochures through salesuk@silversea.com or via your Sales Manager.

GENERAL INFORMATION Silversea Cruises will be participating in Travel Centre workshops, webinar sessions and the annual conference. We are currently looking at the opportunity of giving Travel Centre members a range of sailings to promote with enhanced benefits to you and your clients. We are bookable through our Ireland reservations number of 01 611 0560 or through Amadeus and our own online booking system. For log in details, please contact Jon Knight at jonk@silversea.com.

CONTACT DETAILS

Level 3, The Asticus Building, 21 Palmer Street, London SW1H 0AD. UK Reservations: 01 611 0560 Sales Support: 0044 (0) 207 340 0745 Sales Manager: Jon Knight 0044 (0) 7788 916160 Email: salesuk@silversea.com / jonk@silversea.com Website: www.silversea.com

CRU13_0364_Ireland Tips advert OL.indd 1

17/01/2013 11:51

THOMSON CRUISES

THOMSON CRUISES Designed for you. Only from Thomson. Here at Thomson, we understand how precious time away is. That’s why we combine nearly 50 years of experience with constant customer feedback to bring you cruises like no other. In fact, we’re proud to say we’re the only cruise company to include tips and service charges in the price. We’ve gone further than that, too. The ships in our new Platinum Cruises collection have to score ‘good’ or ‘excellent’ with 90% or more of our customers. If you feel like teaming your cruise with a stay in a hotel, meanwhile, take your pick from our exclusive range of holiday concepts – there’s everything from the award-winning Thomson Couples to Thomson Family Resorts. All in all, customers think it’s a winning formula – we

scooped four trophies at the 2012 British Travel Awards, which are voted for by the public. They included Best Adults-only Tour Operator, Best National Travel Retailer and Best Travel Agency Website.

WHAT’ S NEW FOR 2013?

DESTINATIONS SERVED

This Winter Thomson Dream is making its debut as a Platinum ship. And it’s had a bit of a makeover to earn its place in the portfolio. You can look forward to a more contemporary look and feel onboard, not to mention some exclusive extras. Following in Thomson Dream’s footsteps is Thomson Celebration, which is all set to join the coveted Platinum ranks in May 2013.

We sail to the Caribbean, Western Mediterranean, Scandinavia, the Baltic & UK. We also venture to the Red Sea, Eastern Mediterranean as well as the Canary islands, Azores & Morocco.

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Modern furnishings with designer touches.

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Themed à la carte restaurants.

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Flatscreen TVs as standard.

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iPod docking stations in Suites.

•

Tea and coffee-making facilities in every cabin.

NEW DESTINATIONS INCLUDE FOR SUMMER 2013 INCLUDE: •

Algiers – ALGERIA - Capital city of Algeria Mediterranean Odyssey.

•

Sevastopol – UKRAINE - Look back on the Crimean war Crimean Discovery.

•

Torquay – ENGLAND - Trail the Agatha Christie mile British Isles.

•

Beirut – LEBANON - Visit the Paris of the East Portraits of the Past.

•

UNIQUE SELLING POINTS

Sibenik – CROATIA - Visit the Cathedral of St James Adriatic Explorer.

•

Belfast – NORTHERN IRELAND - Try a pint of Guinness British Isles.

•

All tips and service charges included.

•

Constanta – ROMANIA - Discover Bucharest Crimean Discovery.

•

A new destination every day.

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Rapallo – ITALY - Travel to Milan Mediterranean Medley.

•

Unbeatable choice of Cruise & Stay holidays with 3, 4 & 7 night durations.

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Cesme – TURKEY - Visit Ephesus Crimean Discovery.

•

Sail direct from the UK or jet off from your doorstep.

•

Regional flying from Dublin, Shannon & Cork.

•

This summer 99% our customers rated our service as good or excellent.

NEW DESTINATIONS FOR WINTER 2013/14 INCLUDE: •

Hamilton – BERMUDA - Bermuda’s front-of-house city. The island’s capital offers a warm welcome to guests.

•

Horta – AZORES - Nicknamed ‘the Blue Island’, you wont be disappointed by the sapphire blue ocean.

•

Bequia – THE GRENADINES - Meaning ‘island of the clouds’ Bequia is the largest island in the Grenadines.

•

Samana – DOMINICAN REPUBLIC - Flaunting unspoilt and completely untouched rainforests and beaches.

•

Georgetown – CAYMAN ISLANDS - Fashionable Grand Cayman is a favourite holiday spot for many.

CANCELLATION POLICY

•

Cancellation penalties and procedures are as per our published booking conditions which can be found in our latest brochure.

Kralendijk – BONAIRE - Often referred to as one of the best diving and snorkelling destinations of the world.

•

Unless otherwise stated a deposit will be required per person when a booking is made this is within 12 weeks of departure when the full amount for the booking is payable. Within two weeks of booking, we will send a Confirmation Invoice and this must be paid at least 12 weeks before departure. Full details can be found in our latest brochure.

Havana – CUBA - When you first arrive in Havana, you feel as though you’ve waltz straight onto a film set.

CONTACT DETAILS

TARGET AUDIENCE We have many different itineraries to suit different tastes and budgets. 2012 Cruise Critic UK Editors’ Picks awards, Thomson Cruises won Best for Cruising with Kids recognising the great time kids have onboard at our Thomson Kids’ Club. In contrast, if that’s not your thing, we also have selected sailings exclusively for adults.

BROCHURE DISTRIBUTION

CRUISING

To make the grade, our Platinum ships have to score ‘good’ or ‘excellent’ with 90% or more of our customers. You can also look forward to these extra benefits:

From the history –steeped streets of the Mediterranean to the pictureperfect beaches of the Caribbean, discover the real joy of cruising – ever-changing ports where no two days are the same.

Alison Jared, National Sales Manager | Email: Alison.jared@tui-uk.co.uk Trade Relations: 0044 (0871) 664 0134 Mobile: 0044 (7824) 305233

Brochure drops will be made at regular intervals and will be outsourced to a third party. Brochure supplies will be proportionate to previous years’ sales.

Get closer to beautiful shores and dramatic coastlines ON A HURTIGRUTEN VOYAGE

Sailing into Norway’s breathtaking landscapes

The magical Northern Lights

Antarctica’s pristine wilderness

Spitsbergen – kingdom of the polar bear

A typical Inuit fishing village in Greenland

V7545

88888 / 88888

HURTIGRUTEN

BOOKABED.IE HURTIGRUTEN Bookabed Ireland’s award winning accommodation online wholesaler who provides 2013 seesisour 120th Anniversary. We are a unique voyage along the Global to theCoast travel trade. Wecities, do nottowns compete in the b2c arena. booking iconiccontent Norwegian serving and hamlets fromOur Bergen engine same day availability. pride ourselves our outstanding customer to the offers Russian border town of We Kirkenes with 34 on ports of call. If you service, is all backed byNorway our Irish call centre staff and our Business want towhich experience theup real then Hurtigruten is the bestDevelopment way. Team who are always on hand to assist you with any of your needs. We also explore the Polar regions of Greenland, Spitsbergen & Antarctica.

WHAT’ S NEW FOR 2013? WHAT’ S NEWaFOR 2013?Relationship Management We have implemented new Customer system and a new Live Chat feature that allows are agents contact This year saw the first ever direct charter flight from Belfast with a Bookabed staff more conveniently and faster. The new CRM system repeat departure for 2014. New for Explorer will be an Iceland allows staff to track information more conveniently on bookings and circumnavigation voyage.to see all of the correspondence for a booking allows each staff member so that they can respond faster to your queries. We are also delighted to announce that we are able to offer agents a direct connect into our inventory by way of an XML link given your clients direct access to competitive pricing inventory. We have alsohave launched Weour sailglobal and call at ports that no other cruise line visit. We a adedicated new Global Group biddingnumber. system so as to take the hardship out of Irish reservation having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools.

UNIQUE SELLING POINTS

DESTINATION Norway, Greenland, Iceland, Spitsbergen UNIQUE SELLING POINTS& Antarctica We support the trade! Our wholesale rates are only offered to travel agents. We do AUDIENCE not compete against travel agents in the b2c environment. TARGET

CREDIT/PAYMENT TERMS As per the 2013 commercial agreement.

BROCHURE DISTRIBUTION Brochures are only produced in Sterling and can be ordered via the agents website. PDF versions are also available in both Sterling and Euros.

GENERAL INFORMATION Hurtigruten agrees to partner with Travel Centres in respect of its annual conference and supplier workshop. Members are reminded that these negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn without notice.

DESTINATION SERVED – Global and transfer content . Singles, Couples & Groups of all Hotel ages. Adventurer’s, coach, lakes and TARGET AUDIENCE We only operate fit in the environment. mountain and river–cruise customers our b2b profile.

CPRICING O-OP POLICY POLICY

Bookabed are happy to work agents regional promotions 2013 and 2014 brochures willwith operate on aonfluid pricing basis, any quote whereby we will co -sponsor targeted destinations or hotel campaigns. will be valid for the duration of call. Pricing will be available in Euros Campaigns must be agreed in advance. and Sterling. PRICING POLICY SALES AND MARKETING We constantly strive to provide the most competitive pricing policy,

50/50 advertising opportunities are available. All activity must be however for any reason if we fail to offer the lowest price on a like for agreed and confirmed in advance. Local consumer presentations like basis we will offer a price match policy. Please email a screen shot to and webinars are available, please contact Danny to arrange. Flyers & info@bookabed.ie for our review. posters can be downloaded from the agents website.

SALES/MARKETING STAFF INCENTIVES The only marketing campaigns that we do are targeted to travel agents AGENT CONCESSIONS STAFF INCENTIVES We operate concessions on both the Norway & Explorer product. Please

CONTACT DETAILS Bedford House, 69-79 Fulham High Street, London, SW6 3JW

Throughout the sales year Bookabed various individual incentives. contact agency or visit theoffer agents website for details. Please ensure that you check our site for all current promotions.

Reservations: 01 607 4420

TRAINING/FAMS AGENT CONCESSIONS www.learnhurtigruten.com is our online training site. In store training

Groups: 00 44 (0)208 8462633

Bookabed are pleased to offer all travel agents own personal travel can be arrange with Danny. Training will Please take place through reservations with a 10% discount off Webinars our net rates. email info@ the year in conjunction with 3rd parties like ACE and Travel Centres. bookabed.ie and our staff will apply the discount. We will also apply for Familiarization tripsamenities will be onwhere an invitation upgrades, in room possible.basis.

CANCELLATION POLICY This will be as per our published booking conditions.

Fax: 00 44 (0)208 8462678 Email: uk.sales@hurtigruten.com Website: www.hurtigruten.com Agents Site: www.agents.hurtigruten.co.uk Irish Sales Manager – Danny Giles , Tel – 00 44 (0) 7824 505283 Email: Daniel.giles@hurtigruten.com

FERRIES/CRUISING

ThereWe may be ad hoc incentives run throughout only. advertise pricing and promotions by thethe useyear. of banner adverts on our site or email / ezine’s to our agency database only.

GET IN TOUCH We’re proud to be voted Best Ferry Company again by Irish Travel Agents. So for great value fares and unbeatable services to Britain and France, just get in touch - we’re here to help. Now with free WiFi for your clients on all sailings, travel really is a holiday with Irish Ferries.

For help and more information: Visit www.irishferries.com - Click on Agent Online.

DUBLIN ROSSLARE

HOLYHEAD PEMBROKE

Call 0818 300 400 - Press 8 Or, email us - tradesupport@irishferries.com ROSCOFF

KIDS

H892

BEST FERRY COMPANY

CHERBOURG

ENTERTAINMENT

IRISHFERRIES.COM

IRISHFERRIES.COM BOOK ONLINE AND SAVE €15 PER CAR PER BOOKING •

Book online for our lowest online fares – Guaranteed!

•

No telephone service fees.

•

Real time information on departures & arrivals – with our 24hr Sailing Update.

•

Easily accessible information on routes, vessels (including cabin types & facilities) and all special offers.

•

All your service questions answered on-line.

•

Latest offers and deals from Irish Ferries Holidays.

•

A hugely simplified booking process.

•

Recall, Change or Cancel a booking online.

•

Order brochures on line.

If you are not registered to use Agent Online facility you will first need to logon to www.irishferries.com/agent-online . •

Irish Ferries Agent Credit Account is required to register.

•

Provide us with your full details - Agency Name, Address, Contact Telephone & Agency Manager.

•

Provide us with your existing Irish Ferries Agent Credit Account Number and Trade Reference Number.

•

Provide us with a current e-mail address. Note that all booking confirmations and correspondence will be sent to this address. We will verify this e-mail address prior to setting up your Agent Log-In.

•

Choose a password to enable you and your colleagues to access our system.

•

You’re nearly there! Once these steps are complete, we will e-mail you your access details and then you can login!

TELEPHONE: Republic of Ireland Travel Agents: 0818 300 400 Northern Ireland Travel Agents: 00353 818 300 400

POSTAL ADDRESS: Dublin Head Office &

Irish Ferries

Customer Support

P.O. Box 19, Alexandra Road

Lines Open:

Dublin 1

Monday – Friday: 09.00 -19.00 Saturday: 09.00 – 16.00 Note – dial 8 to access our Travel Agents Priority Line

Dublin Port

Irish Ferries

+353 1 607 5519

Terminal Road South

24 Hour Sailing Update: Call 0818 300 400 – Choose Option 5

Ferryport Dublin 1

EMAIL: Ferry Booking: bookings@irishferries.com

+353 1 6075700

Rosslare Port

Irish Ferries

Ferry Information: Info@irishferries.com

Rosslare Harbour

Holidays in Britain & France: holidays@irishferries.com

County Wexford

+353 53 913 3158

Agent Support: tradesupport@irishferries.com Group enquiries: groups@irishferries.com

KIDS

FERRIES

ENTERTAINMENT

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Our website benefits from the live chat functionality for fast and direct contact with the call centre. We pride ourselves on our ongoing dedication to agent support and offer an online training academy with access to our downloadable nitty gritty fact files. We can also arrange webinar training on a team or individual session basis to get the wheels in motion for successful car hire sales.

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AFFORDABLE CAR HIRE

BOOKABED.IE AFFORDABLE CAR HIRE Bookabed is Ireland’s winning online wholesaler who provides At Affordable Car Hireaward we operate in accommodation over 15,000 locations Worldwide and work with Global content to the travel trade. We do nottocompete b2c arena. Our booking ‘on airport’ (No Transfers) premium suppliers provide in anthe all inclusive product across engine offers day availability. Weknown pride companies ourselves onsuch our as outstanding the globe. Oursame suppliers include well Hertz, Avis,customer Sixt, Dollar service, which is all backed ouramazing Irish call centre stafffree andupgrades, our Business Thrifty, Europcar where we up canbyoffer extras like zeroDevelopment exces and free Team who drivers. are always on hand to we assist youwith withBudget any of Rent your A needs. additional Within the U.S work Car on an exclusive basis, which allows us to offer free additional driver and special young driver’s tariff.

WHAT’ S NEW FOR 2013? We have implemented new Customer WHAT’ S NEWa FOR 2013?Relationship Management system and a new Live Chat feature that allows are agents contact

Chauffeur staff Driver service along withand Sports and Prestige Fleet. Bookabed more conveniently faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking so that they can respond faster to your queries. We are also delighted Available in over 15,000 locations operating within 193 Countries to announce that we are able to offer agents a direct connect into providing online instant confirmation, high commissions, exclusive net our inventory by way of an XML link given your clients direct access rates & over rides and staff incentives available. Our Price Match Promise to our global competitive pricing inventory. We have also launched ensures you will get the best deal. We work with the most reputable car a new Global Group bidding system so as to take the hardship out of hire companies such as Hertz, Avis, Sixt, Budget, Alamo, Europcar & many having to contact multiple properties for quotes. Please contact us for a more including some exclusive rate deals, Dedicated Call Centre. demonstration on all these new “agency friendly” tools.

UNIQUE SELLING POINTS

DESTINATIONS UNIQUE SELLINGSERVED POINTS 15,000 locations in over 193 countries.

We support the trade! Our wholesale rates are only offered to travel agents. We do not compete against travel agents in the b2c environment.

TARGET AUDIENCE

DESTINATION SERVED – Global Hotel and transfer content . All markets suited. – We only operate in the b2b environment. TARGET AUDIENCE

PRICING POLICY CO-OP POLICY

We provide andtoefficient search of all and local Bookabed area fast happy work with agents onWorldwide regional promotions supplierswe to offer the best possible price and value or forhotel money for your whereby will co -sponsor targeted destinations campaigns. clients. Ourmust comprehensive results page is sure to help you book the Campaigns be agreed in advance. best option available.

PRICING POLICY SALES AND MARKETING We constantly strive to provide the most competitive pricing policy,

We can offer in store merchandise window posters however for any reason if we fail to including offer the lowest price on a and like for brochures. contact us match to place and order discuss bespoke like basis wePlease will offer a price policy. Pleaseoremail a screen shot to options further. for our review. info@bookabed.ie

TRAINING/FAMS Bookabed partake in any Travel Centres training programmes where TRAINING/FAMS

possible. trainingonline can betraining arranged with our We offer aIndividual comprehensive academy onBusiness our agents Development Teamtraining when required. organise minimum ofof car website to include modulesWe thatalso include the aintroduction three escorted FAM trips per year. We can also facilitate the organising hire into your sales process and overcoming customer objections. We of your FAMs if assistance is guides required. also own now individual have downloadable reference that include FAQ’s on Supermax and Maxi Top Up insurance policies and fleet guides.

CANCELLATION POLICY Cancellation penalties are asPOLICY per our agency Terms and Conditions CANCELLATION

and at time of booking on your confirmation • are7 stipulated days or more before the rentaland commencement date : €17.00 documentation, however if you are penalised please contact us for • 6 to in 3 days before rentalWe commencement datebest : 50% total assistance having fee’sthe waived. will always do our to of assist. rental price. • 2 days or less before the rental commencement date : 75% of total CREDIT TERMS rental price. Post per agency Travel Centres. • Departure Failure to as collect on the terms rental with commencement date (No Show) Brochure Distribution100% of total carN/A rental price.

GENERAL INFORMATION CREDIT TERMS Bookabed enjoys astated, long established working relationship Unless otherwise all outstanding balances must bewith paidTravel in Centres feel that theeight valueweeks proposition is departure mutually beneficial for all full andand cleared, at least prior to via statement. members. ourreserves standards, and best practices are fully AffordableWe Carfeel Hire thepricing right to cancel any bookings forin line withaTravel Centres ethos. We will actively participate in the annual whom balance remains outstanding beyond the recommended conference and support any workshop opportunities presented to us time deadline. by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our commercial terms are strictly private and confidential and we ask that you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

In addition to any commercial wetargeted can also to offer up agents to €5.00 The only marketing campaigns agreements that we do are travel per 7 day rental booked with us. These incentives will change on a only. We advertise pricing and promotions by the use of banner adverts monthly on our sitebasis. or email / ezine’s to our agency database only.

AGENTINCENTIVES CONCESSIONS STAFF

Affordable Car offer concessions on individual a case by case basis Throughout theHire yearwill Bookabed offer various incentives. dependent travel andallrequirements. Please contact Please ensureonthat youdates, checkcar ourtypes site for current promotions. the office for further information.

AGENT CONCESSIONS Bookabed are pleased to offer all travel agents own personal travel reservations with a 10% discount off our net rates. Please email info@ bookabed.ie and our staff will apply the discount. We will also apply for upgrades, in room amenities where possible.

GROUND ARRANGEMENTS

STAFF INCENTIVES SALES/MARKETING

CONTACT DETAILS ATTS Travel Representation CONTACT DETAILSSolutions, Unit C12 Gateway, Rosemount Business Park, Ballycoolin, Dublin 11 Reservations: 0818 365 465 / 049 855 0942 Telephone: 076 6801164 Groups: groups@bookabed.ie Website: www.affordablecarhire.com Accounts: accounts@bookabed.ie Administration: info@bookabed.ie Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

Reliable & Low Cost Worldwide Transfers & Airport Parking A2Btransfers.com • • • • •

Travel Centres preferred & approved supplier Low cost holiday & business transfers Over 9,000 cities & resorts in 70 countries worldwide Cruise, Ski & Station Transfers Quick & easy 3 step online booking system

A2Bairportparking.com • Agents log on using your A2Btransfers.com password • Search over 100 quality car parks at over 25 UK & Ireland airports including Dublin & Belfast

• Book in advance and save £££’s • Instant Online Booking Confirmation and Amendments

M F w ta 58

A2B Transfers

A2B TRANSFERS

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coach transfer you and your party will reach your destination at the same time. Upon arrival please look out for your A2Btransfers.com or representative who will make sure you and your group get to your location hassle free!

A2Btransfers was established in 2005 by a team of travel professionals, who realised theaccommodation online wholesaler who provides Bookabed is Ireland’s award winning increasing need for tailor-made Coaches Global content to the travel trade. holidays among clients and We do not compete in the b2c arena. Our booking A coach is the same as a mini coach but caters for very large agents looking for a simple way engine offers same daypackage availability. We pride ourselves on our customer groups. Shared Transfers areoutstanding a great way to save money. to put a value together. Since then A2Btransfers.com has service, which is all backed up by our IrishShuttles call centre staff and our Business Development grown from strength to strength to an award provider Shuttles Express Shuttles are a great value way to travel. Team who become are always on winning hand to assist you with&any of your needs. of transfers and the choice of travel Shuttles run on scheduled times from airports with a maximum agents across the globe. 45 minute waiting time before leaving the airport with stops en-route to drop off/pick up other clients. NB: transfer times In 2012 the company acquired for shuttles will vary depending on how many stops they have We have implemented a new Customer Relationship Management Bookabed partake in Shuttle any Travelbuses Centreshave training programmesof where Resorthoppa, a that company with a contact along the way. Express a maximum 4 system and a new Live Chat feature allows are agents possible. Individual training can be arranged with our Business longstanding reputation in the transfers stops. They run between Airports and Hotels only. Bookabed staff more conveniently and faster. The new CRM system Development Team when required. We also organise a minimum of market. The combined grouponisbookings and allows staff to track information more conveniently three escorted FAM trips per year. We can also facilitate the organising of now one of transfer Cruise Transfers allows each staff member to Europe’s see all of theleading correspondence for a booking your own individual FAMs if assistance is required. providers andtowill carry over million so that they can respond faster your queries. We 2.2 are also delighted More and more customers are booking tailor made cruise offer an aunrivalled to announcepassengers that we are ableand to offer agents direct connect into holidays and are wanting the flexibility of Cruise and Stay inan over worldwide. our inventorychoice by way of XML70 linkcountries given your clients direct access options which means it’s important to book transfers in advance. year A2Btransfers.com launched to our globalLast competitive pricing inventory. We have also launched Cancellation penalties are as per our agency Terms and Conditions a new Global bidding system so as to take the hardship out of Popular a Group new product A2Bairportparking.com andtransfers are stipulated at time bookingare andfor on your confirmation from the ofairport overnight stays having to contact multiple properties contact us for ain cities offering a wide choiceforofquotes. UK &Please Ireland documentation, however if you are penalised please contact us for such as Barcelona, Palma, Venice, Rome and demonstration on all these new “agency including friendly” tools. Airport parking options Dublin assistance having waived.quickly We will always do our best assist. Athens. Theseincan befee’s booked and easily on to line & Belfast, offering meet & greet, on and together with an onward transfer to the Cruise ship so off airport parking options, at competitive customers can relax in the knowledge that their transfer prices. Since then, A2Bairportparking. arrangements are all taken care of by A2Btransfers. We support the trade! Our wholesale rates are only offered to travel Post Departure as per agency terms with Travel Centres. com has become a firm favourite with agents. We do not compete against travel agents in the b2c environment. DistributionN/A to ports in 23 countries travel agents and customers alike. Further CruiseBrochure transfers are available DESTINATION SERVED – Globalwill Hotel transfermore content . ahead, the group beand offering including the USA for cruise departures from Miami, Tampa TARGETimportant AUDIENCE –travel We only operate in the b2b environment. extras with the launch of and New York and can be booked via our dedicated “Ports A2Btravelextras.com and new products Transfer” search button onestablished the A2Btransfers.com website. Bookabed enjoys a long working relationship with Travel including Airport Hotels, Parking with Hotels, Centres and feel that the value proposition is mutually beneficial for all Lounge Passes and Travel Insurance will Ski Transfers members. We feel our standards, pricing and best practices are fully in Bookabed happy worksimple with agents regional promotions be onareoffer intoone andoneasy booking lineyour with Travel Centres ethos. We will been activelyso participate ski transfer has never easy! in the annual whereby we will co -sponsor targeted destinations or hotel campaigns.Booking process, giving our agent partners even more conference and support anyski workshop opportunities presented Campaigns must be agreed in advance. And A2btransfers.com offer transfers to all the major to us sales opportunities with those all-important by theski members. Full commercial details can be provided on request or European destinations from airports and train stations. ‘Travel Extras’.

WHAT’ S NEW FOR 2013?

TRAINING/FAMS

CANCELLATION POLICY

UNIQUE SELLING POINTS

CREDIT TERMS

GENERAL INFORMATION

CO-OP POLICY

PRICING POLICY

can be accessed through the Travel Centres agent Intranet system. Our

termsSki are strictly private and confidential and we ask that As thecommercial independent market continues to grow, A2Btransfers Private or Shared Transfers. We constantly striveoffer to provide the most competitive pricing policy, A2Btransfers.com you do not provide any third party any access to its content or access is offering a dedicated and The choice is yours! however for any reason if we fail to offer the lowest price on a like for to our password protected booking engine. Failure to adhere to this comprehensive “SKI SEARCH” facility which allows agents like basis we will offer a price match policy. Please email a screen shot to confidentiality may result in these enhanced commercial terms being and customers to find the easiest way to book a low cost Private Transfers be offered with the info@bookabed.ie for our can review. withdrawn without notice. transfer and get to the slopes as quickly as possible. Ski following options and all operate direct to transfers can be expensive due to the distances involved your chosen destination. and we are constantly exploring ways to minimise the cost and to offer our customers the best priced Taxi, Minibus The only marketing campaigns that we do are targeted to travel agents Taxis only. We advertise pricing and promotions by the use of banner advertsand Shuttle Bus transfer choices. Aon taxi will collect you from the airport. This will our site or email / ezine’s to our agency database only. be for your own personal use and will not be Ski transfers are currently available to all the popular shared with any other travellers. Upon arrival at resorts in 12 countries including France, Switzerland, Italy Reservations: 0818 365and 465 / Bulgaria 049 855 0942 your chosen airport or location an A2Btransfers. Austria, Spain, Slovakia with more countries comThroughout representative will be waiting for individual you. There is the year Bookabed offer various incentives. being Groups: addedgroups@bookabed.ie to meet the growing demand. no need waitthat oryou findcheck a taxi takepromotions. a shuttle Please to ensure our locally site for allor current Accounts: accounts@bookabed.ie service that will stop at all the different hotels enA2B Airport Parking Administration: info@bookabed.ie route in the destination. We recommend this transfer A2Bairportparking.com was launched to fill a gap in the if you’re looking to arrive and depart hassle free! Service: complaints@booked.ie marketCustomer for great value airport parking with a choice of Bookabed are pleased to offer all travel agents own personal travel FAX: 01 285 0649 affordable parking at all the major UK and Ireland airports. reservations with a 10% discount off our net rates. Please email info@ Minibuses

STAFF INCENTIVES

GROUND ARRANGEMENTS

SALES/MARKETING

CONTACT DETAILS

AGENT CONCESSIONS

bookabed.ie and our staff will apply the discount. We will also apply for

Website: www.bookabed.ie

We supply minibuses for larger families upgrades, in room amenities where possible.or small groups of people that want to have their own personal transfer without sharing with others. Upon arrival into your chosen airport or location an A2Btransfers.com representative will be waiting for you.

The A2Bairportparking.com website is as easy to navigate with clear differentiation of the types of car parking on offer: on-airport, off-airport and meet-and-greet to ensure that both customer’s and agent’s alike understand the options available.

Mini Coaches For those wishing to travel in large to medium groups and want to avoid finding transport at their destination that can take them to their specific location, by booking a mini

A major new initiative of this brand is to introduce new suppliers who have not previously worked with agents, many are established companies with years of experience looking after their customers and by doing so we are broadening the scope of the car parks offered to the trade. 59

The holiday’s booked.

Let’s make the memories! Our wedding 2O11

Me, Dan & Asif. 3 wise men?

New Year 2O11

Paris in the spring ‘11

Hold on tight! Don’t Lego!!

Siam Park. BEST RIDE EVER!!

Blue Monday 9-4-12

A drive in the country outside Dubai

Kennedy Space Centre 4-12

Over 8,000 experiences in over 50 countries, just waiting to give your customers the memories of a lifetime… Don’t let them come home without one!

Visit attractionworld.com today 60

SILVER RUNNER UP 2012

ATTRACTION WORLD

ATTRACTION WORLD Attraction World is the award winning, leading supplier of pre-purchased theme park and attraction tickets through the UK travel trade.

WHAT’ S NEW FOR 2013?

CONTACT DETAILS

We are constantly adding to our product listing and now have over 8000 experiences in over 50 countries – something for everyone!

46 Regal Court, Kings Norton Business Centre, Pershore Road South Birmingham, B30 3ES

WHY PRE-PURCHASE?

Reservations: 0044 121 486 0300

Many of the tickets we offer are exclusive to purchase from Attraction World or indeed to purchase from the UK and Ireland. They offer unbeatable value for money to your customers. Our best selling pass for Florida – The ONE – which offers unlimited admission to all the main Florida theme parks for 14 consecutive days can literally save a family of 4, hundreds of euros off gate prices.

Sales: 07824 880558 | Email: sales@attractionworld.com / Miya Gilritchie: mgilritchie@attractionworld.com Fax: 0121 433 5867 Website: www.attractionworld.com

Many of the world’s greatest attractions sell out months in advance so customers can miss out if they wait until they get to resort to book these. Examples of such include Sydney Bridge Climb, Broadway shows, Discovery Cove® Orlando. Customers can secure their booking for just €25 deposit per person. This gives them the opportunity to budget for the whole cost of the holiday – including the tickets – balance being payable just 8 weeks’ prior to departure.

AGENT CONCESSIONS We are pleased to offer all agents a 20% discount off our prices - not just for the agent but for all members of the party.

CANCELLATION POLICY

GROUND ARRANGEMENTS

Full details of our terms and conditions can be found on our website: www.attractionworld.com

SHORE EXCURSIONS, PORT TRANSFERS AND PORT HOTEL DAY ROOMS UP TO 60% CHEAPER THAN THE CRUISELINES NORWEGIA N JADE

9pp £17

N EPIC NORWEGIA

T POR

IZMIR / AT HENS / KA TAKOLON / ALEXAN DRIA IZMIR

E KAG PAC

5 MALLORCA / PALMA DE MARSEILLE LIVORNO / LMA / PA ES PL NA E HIA / ER MARSEILL , DEIA AND SOLL CIVITAVECC VALDEMOSSA LIVORNO VENCE & AI EN PRO HALF DAY NAPLESII) MARSEILLE R OWN PE OM CE ON YOU (P FULL DAY REN FLO T ROME & AMALFI COAS DAY

S OF ROM

HIGHLIGHT FULL DAY

NIK ISTANBUL / DUBROV

KATAKOLON

KATAKOLON (OLYMPIA)

On the tour

rience you will expe

tain, • Trevi Foun on • Panthe Steps • Spanish na • Plaza Navo an • The Vatic

On the tour

you will

experience

peii ruins of Pom of • Visit the tal journey scenic coas the • Enjoy a

On the tour

rience you will expe

ch a Croce chur • zza Sant • Pia tower • ttos bell • Gio Republica • zza della • Pia hio • nte Vecc • Po

On the tour

IZMIR

ce will experienEPHESUS the tour you ANCIENT OnIA ceOLYMP TIAL experien ESSEN DAY you will HALF de c countrysi DAY • Dramati house • Chopin’s ntains Mou na unta • The Tram Valdemossa • Cartuja de

ISTANBUL SMART PRICE TOUR FULL DAY

£14

GE CKA RT PA

• Ephesu s • Grand Theatre • Library of Celsus

t Amalfi Coas nce Sorrento • Experie e o from abov • Positan

AL DU TS ON INDIVI SUIT YOUR INDIVIDU TO IAL DISCOUN SUBSTANT MANY COMBINATIONS T TODAY EXAMPLE OF YOUR TRAVEL AGEN BOOK WITH

On the tour you will

experience

of Zeus • The Classical Temple • The Temple of Hera Baths • The Roman Hot • The Nymphaion

• Blue Mosque • Hippodrome Square • St Sophia • Topkapi Palace

ONLY £149pp MAY–OCTOBER 2013

CLASSIC CAI RO FULL DAY

We GUARANTEE to get you back to your ship in time RYSIDE All excursions and HIGHLIGHTS & COUNT On the tour you will expies are fully activit erience FULL DAY

On the tour you will exp erience On the tour you will exp erience • Th • e Altis – the ier ple of Olym and sanctuar sacred enclosure pian Zeus • Adrian’ y of Zeus if the s Arch • Th • e Clas FULL REFUND • The Catholic sical Temple Cathedral • Th of Zeus • e Tem • That ple of Hera ship does not port e Neoclass ical • The Nym Triology • Temple phaion the destination of Athena • Th • e Prie Nike st’s Residenc • The Rom e ours guides who T an Hostels

OF • Th Cancellation FREE e Panathen ian Stadium • The Tom CHARGE up to 8 weeks b of the Unk • Thdate nown Sold e Tem before your sailing

On the tour

KAGE

ALEXANDR IA

ESSENTIAL OLYMPIA FULL DAY

DUBROVNIK

you will experience

ONLY

£185pp

KATAKO (OLYMPIALON )

4 PO

HALF ence en Prov drive to Aix • Scenic nne workshop • Paul Céza Marseille ent • Magnific

NLY £179pp BER 2013 O ESE ARE AN MAY–OCTO D TOURS. TH UISE ITINERARY CR ALLY PRICE

PANORA

MIC ATHENS Y ONL pFULL DAY 9p

MSC DIVINIA

FULL

PEII NAPLES, POM FULL DAY

ATHENS

ANCIENT EPHESUS FULL DAY

MAY–O 3CTO BER 2013 3 ONLY £18 SUBSTANT 5pp IAL DISCOUN EXAMPL TS ON

On the tour you will

experience

Cavtat countryside • Cavtat City Walls • City ticc scenery Fantasti • Fantas glory • The med in all it’s

ge speak YOUR langua ion points - full details provided at time of booking

On the tour you will exp erience • Classic Cairo • The Pyra mids of Giza • Great Pyra mid of Cheo • Egyptia ps n Museum • Mummy of Pharaoh Ramses

onvenient collect C

4 PORT PAC

3 We GUARAN

TEE to get you bac k ship in tim to your e 3 All excursi ons and activities are fully insured 3 Cancellatio n CHARGE up FREE OF to 8 weeks before you r sailing dat e 3 FULL REF UND if the ship does not the destina port at tion 3 T ours guid es speak YOU who R languag e 3 C onvenie nt collecti on points - full details provided at time of booking 3 M embers of ABTA the Associa tion of British Trav el Agents

E OF INDIVIDUAL NY COMB LY PRICED ABTA BOOK WITH MA s of INA ember M 3 TIO TOURS. TH YO URthe ation of NS TO SUIT YO ESE AR TRAssoci AVEL UR INDIVI AGENT TO DUAL CRUIS E AN British Travel Agents DAY E ITINERA RY

2pp) (MSC PRICE FROM £21

THESE ARE AN LLY PRICED TOURS. E ITINERARY UNTS ON INDIVIDUA YOUR INDIVIDUAL CRUIS SUBSTANTIAL DISCO COMBINATIONS TO SUIT EXAMPLE OF MANY Y TODA T AGEN EL TRAV BOOK WITH YOUR

3 ENHANCE YOUR CRUISE, EXCURSION PRICES UP TO 60% CHEAPER THAN THE CRUISE LINES 3 WE GUARANTEE TO GET YOU BACK TO THE SHIP ON TIME 3 WE HAVE DEDICATED PROFESSIONAL ENGLISH SPEAKING GUIDES AND DRIVERS 3 WE MEET AND GREET YOU AT THE PORT 3 WE CAN TAILOR MAKE TOURS IN ALL WORLDWIDE PORTS 3 WE HAVE SHORE EXCURSIONS, HISTORIC AND CULTURAL PACKAGES TO SUIT ALL CRUISE ITINERARIES

3 YOU CAN CHOOSE FROM PRIVATE OR SHARED TOURS, SCENIC , LUXURY, ADVENTURE, WALKING AND CYCLING AND FAMILY

3 PLAN AND SAVE MORE MONEY WITH OUR 3,4 AND 5 FULL DAY MULTI-PORT SHORE EXCURSION PACKAGES (AVAILABLE FOR MOST CRUISE ITINERARIES)

3 WE HAVE A 24 HOUR SERVICE LINE FOR YOUR SERVICE AND PEACE OF MIND CALL YOUR LOCAL TRAVEL CENTRES TRAVEL AGENT FOR THE BEST PRICES. PRICE MATCH GUARANTEE – WE GUARANTEE TO BE CHEAPER THAN THE CRUISE LINE ON A LIKE-FOR-LIKE BASIS. FREEPHONE 1800 937 091 OR 0044 300 678 380 EMAIL: TRAVELTRADE@CRUISINGEXCURSIONS.COM 62

PRICE MATCH GUARANTEE

Cruising excursions has now been operating for two years and offers all types of shore excursions such as;

If you were to come across any cruise line or any other company that has a price better than ours, we will match it and discount it by 10%, to qualify for the price match guarantee the tours have to be similar on a like-for-like basis. We would also require the information on the competitors Shore Excursions.

For any cruise itinerary in 100s of ports anywhere in the world. WE GUARANTEE TO BE AT LEAST 60% CHEAPER THAN THE CRUISE LINES. We also offer great value port transfers, port to hotel, airport to port, port to airport etc. If your customers are having to vacate their ships late on their day of departure or arriving early on their arrival day, we also offer great value port hotel day rooms in most of the main ports of call. Transfers can also be arranged to take your customers from their hotel to the airport. We also offer a tailor made option, whatever the customer desires we will endeavour to organise it for them.

WHAT’S NEW FOR 2013? We are constantly adding new tours and shore excursions to suit all tastes, so what ever your customers require we can do it! Due to popular demand we are creating even more Multi-port shore excursions, these start at 99 euros per person and include between 4 and 7 full and half-day shore excursions in a package, for the ease of you booking and to save money for your customers. If you have more than 6 customers booked on a particular cruise itinerary, contact us as we can create a package especially for them!

TARGET AUDIENCE All cruisers – 1,000’s of tours in 100’s of ports means we have a tour to suit every cruise itinerary and all of your customers.

SALES AND MARKETING We have a dedicated Travel Trade sales team that is on hand to assist in your sales of Shore Excursions please contact us on traveltrade@cruisingexcursions.com or call us on freephone 1800 937 091 or 0044 300 678 380.

AGENT CONCESSIONS All travel Agents receive and automatic 15% discount for family and friends.

CREDIT TERMS We require full payment 14 days prior to departure, cancellations only come into effect within these 14 days We don’t require deposits, its up to you if you would like to charge your customers a deposit.

TRAINING We will be participating In Travel Centres Webinar programme and look forward to speaking to you throughout this year. We will also be visiting the Republic of Ireland during the year and hope to visit as many of you as possible. If you need any help or assistance please contact us we will be happy to help.

GROUND ARRANGEMENTS

• Sightseeing • Historic • Walking • Family • Safaris • ‘Off the beaten track’ • Fun • Religious

CRUISING EXCURSIONS.COM

ABOUT US

BROCHURES AND MARKETING MATERIALS We are presently producing a mini brochure for all Travel Centre members, as well as leaflets that will be priced in Euros We also produce e-marketing pdf documents on request for your customers these can be emailed or printed off for your customers.

GENERAL INFORMATION Our commercial terms agreed with Travel Centres are the best in the Irish market allowing you to earn commission on a previously un-tapped source.

FREEPHONE 1800 937 091 OR 0044 300 678 380 EMAIL: TRAVELTRADE@CRUISINGEXCURSIONS.COM

ORE THE MSELL YOU ORE THE M ARN! E YOU

DISCOVERY PUGLIA

BOOKABED.IE DISCOVERY PUGLIA Bookabed is Ireland’s award winning accommodation online who provides Discovery Puglia are the holiday specialists for Apulia, the heelwholesaler of the Italian boot. We Global the travel trade. We do not and compete in the arena. Our booking providecontent groundtoarrangements for individuals groups. Ourb2c range of services includes engine offers same day budget availability. We pride on our outstanding customer accommodation (from to luxury, fromourselves self-catering to all inclusive), transfers, service, whichcookery is all backed up food by our Irish call centrebike stafftours and and our Business guided tours, classes, & wine tastings, outdoor Development activities Team who are harvest, always on hand assistsports. you with any of your needs. such as grape golf andto water We We’re have introducing implemented an extranet a new Customer to allow agents Relationship to integrate Management our services system into their and website a new Live Chat feature and make bookings that directly allowson areour agents server. contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking Discovery doesn’t offer mere truealso experience; so that theyPuglia can respond fasterato yourholiday queries.but Wea are delighted ourannounce packagesthat include personally selected properties, authenticinto to we are able to offer agents a direct connect accommodation (ie. farmhouses, historic and traditional our inventory by way of an XML link givenhomes) your clients direct access activities to discover local pricing culture inventory. and meet local people. to our global competitive We have also launched a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools. Puglia or Apulia in the south-east of Italy.

UNIQUE SELLING POINTS

CANCELATION POLICY TRAINING/FAMS

Cancellation penalties procedures are as per our Booking Bookabed partake in anyand Travel Centres training programmes where Conditions (on www.discoverypuglia.com catalogue). possible. Individual training can be arranged and withon ourour Business Development Team when required. We also organise a minimum of three escorted FAM trips per year. We can also facilitate the organising of your own individual FAMs if assistance is required. Brochures will be supplied upon request.

BROCHURE DISTRIBUTION

CANCELLATION POLICY GENERAL INFORMATION Cancellation penalties are as per our agency Terms and Conditions

DESTINATIONS SERVED

Discovery Puglia agrees to partner with Travel Centres in respect of its and are stipulated at time of booking and on your confirmation annual conference and supplier workshop and will also provide white documentation, however if you are penalised please contact us for label solutions free of charge to any Travel Centres member agents who assistance in having fee’s waived. We will always do our best to assist. wish to incorporate it into their own web sites.

UNIQUE SELLING POINTS TARGET AUDIENCE We support the trade! Our wholesale rates are only offered to travel

CREDIT TERMS

All people love Italian scenery, history, culture, architecture and agents. We who do not compete against travel agents in the b2c environment. especially food & wine; people who are looking for something different, DESTINATION SERVED – Global Hotel and transfer content . enjoy cookery holidays, wine and organic produce; also people who like TARGET AUDIENCE – We only operatetoindiscover the b2b environment. exploring and travel independently authentic spots. Some areas of Puglia are perfect for those into walking holidays, bike tours and wild life.

CO-OP POLICY Bookabed are happy to work with agents on regional promotions CO-OPwePOLICY whereby will co -sponsor targeted destinations or hotel campaigns.

Campaigns must is behappy agreed Discovery Puglia toingoadvance. 50:50 with agents who proactively promote our product range. Campaigns must be agreed in advance and must relate to either online, print or radio media.

PRICING POLICY We constantly strive to provide the most competitive pricing policy, STAFFforINCENTIVES however any reason if we fail to offer the lowest price on a like for

like basis wetowill a price commercial match policy. Please email a screen In addition theoffer enhanced terms that Travel Centresshot to info@bookabed.ie for our review. Puglia, Discovery Puglia will also offer members enjoy with Discovery additional individual incentives on a performance basis throughout the year.

SALES/MARKETING The only marketing campaigns that we do are targeted to travel agents TRAINING/FAMS only. We advertise pricing and promotions by the use of banner adverts

Post Departure as per agency terms with Travel Centres. Brochure Distribution- N/A

GENERAL INFORMATION Bookabed enjoys a long established working relationship with Travel Centres and feel that the value proposition is mutually beneficial for all members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our commercial terms are strictly private confidential 19 Hazel Road, Donnycarney, Dublinand 9, Co Dublin. and we ask that you do not provide any third party any access to its content or access info: info@discoverypuglia.com toGeneral our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being Reservations email: reservations@discoverypuglia.com withdrawn without notice.

CONTACT DETAILS

Tel 1: 087 9170517 Tel 2: 085 7725412 Website: www.discoverypuglia.com

on site or email / ezine’s to ourWebinar agency database only.but can also Weour participate in Travel Centres programme provide one-to-one and one-to-many training on site with specific agents, subject to availability/eligibility. Discovery Puglia may operate small escorted fam tours from time to time. Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

Twitter: @discoverypuglia CONTACT DETAILS

AGENT CONCESSIONS

Administration: info@bookabed.ie

STAFF INCENTIVES

GROUND ARRANGEMENTS

WHAT’ S NEW FOR 2013?

Facebook: https://www.facebook.com/pages/DiscoveryReservations: 0818 365 465 / 049 855 0942 Puglia/33953297958 Groups: groups@bookabed.ie Accounts: accounts@bookabed.ie Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

Florida Park Tickets made easy… ✓ ONE GREAT COMMISSION RATE FOR ALL PRODUCTS ✓ SPECIALLY NEGOTIATED RATES FOR THE UK & IRISH MARKETS DSD FOR YOU ✓ REAL TURNSTILE READY TICKETS 15% OFF ✓ UP TO 40% OFF THE GATE PRICES – less stress, more FUN! YOUR OWN TICKETS

Walt Disney World Resort

Tickets are valid for 14 consecutive days from first use.

Universal Orlando® Resort

Orlando Freedom Ticket



Orlando Freedom PLUS Ticket



Disney & Universal Combo Pass



Orlando 4-Park Combo Ticket



Orlando 5-Park Combo Ticket Orlando 6-Park Combo Ticket

SeaWorld Parks & Entertainment



Dinner Shows Medieval Times Dinner & Tournament Arabian Nights Dinner Show Pirates Dinner Adventure and many more!

Experiences Balloon Flights, Boggy Creek Airboat Rides

More Great Parks... Kennedy Space Center LEGOLAND Florida, Gatorland

Shows Blue Man Group Cirque du Soleil – La Nouba at Walt Disney World

For prices and the best advice on ticket combinations call 020 8090 3890 freephone Ireland 1 800 80 40 44 or visit www.DoSomethingDifferent.com

DO SOMETHING DIFFERENT.COM

BOOKABED.IE DO SOMETHING DIFFERENT.COM Bookabed is Ireland’s award winning online not. wholesaler whocar? provides Is it the flight that makes your holidayaccommodation memorable? Probably Your rental Unlikely. Global content to the trade. We doit’s notmore compete thewhat b2c you arena. booking The hotel you stay in? travel Possibly. However, likely in that do Our while on holiday engine offers same day availability. pride ourselves on our outstanding customer will make it memorable and special.We At DoSomethingDifferent.com we’re passionate service, which isthat all backed by clients our Irishholidays call centre staff and Business Development about ensuring like life,up your are made up our of unique experiences that Team whothem are always onyear handafter to assist will keep booking year! you with any of your needs.

WHAT’ 2013? WHAT’SS NEW FOR 2013

We a new Customer Relationship Management Newhave andimplemented exciting experiences are constantly being added and USP’S. system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking • NO Deposits. so that they can respond faster to your queries. We are also delighted • NO Cancellation to announce that we areFees* able to offer agents a direct connect into our inventory by wayReady of an XML link –given clients direct access • Real Turnstile Tickets for allyour major Florida theme parks to our global competitive pricing inventory. We have also launched • Local Dublin office – Freephone reservations number a new Global Group bidding system so as to take the hardship out of • Principal status – assuring agents theirPlease customers of us for a having to contact multiple properties for and quotes. contact demonstration all these new “agency friendly” tools. completeon peace of mind

UNIQUE SELLING POINTS

•

Total flexibility

UNIQUE POINTS • The bestSELLING Facebook on the WEB for agents – Incl. Cracker Joke We support the trade! Our wholesale rates are only offered to travel Wednesday’s agents. We do not compete against travel agents in the b2c environment.

DESTINATIONS

DESTINATION SERVED – Global Hotel and transfer content . TARGET AUDIENCE – We only operate in the b2b environment. • Over 2000 experiences worldwide.

CO-OP TARGETPOLICY AUDIENCE Bookabed are happy to work with agents on regional promotions Everyonewe that’s wanted to do-something-different! whereby willever co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance.

CO-OP POLICY PRICING POLICY No direct discounting – one price for all.

AGENT CONCESSIONS

TRAINING/FAMS CREDIT TERMS Bookabed TravelforCentres training programmes where DSD do notpartake requireinaany deposit bookings. Balance can be settled once possible. Individual training can befrom arranged with our Business cleared funds have been collected the client. Tickets will not be Development Team whenisrequired. dispatched until balance cleared. We also organise a minimum of three escorted FAM trips per year. We can also facilitate the organising of your own individual FAMs if assistance is required.

BROCHURE DISTRIBUTION 100% online product offering, although we do have some handy tips CANCELLATION POLICY

sheets that can be sent on andagency double Terms up as great coasters! Cancellation penalties arerequest as per our and coffee Conditions and are stipulated at time of booking and on your confirmation documentation, however if you are penalised please contact us for assistance in having fee’s waived. We will always do our best to assist. Pre-booking tickets for your customers can reap great rewards!

GENERAL INFORMATION

• Increase your commission – our average booking is €800 for CREDIT TERMS tickets alone.

Post Departure as per agency terms with Travel Centres. • Improve your margins and bottom line.   Brochure Distribution- N/A • Avoid your customers’ disappointment – popular tours and attractions sell out fast, so pre-book and guarantee the space.

GENERAL INFORMATION • Enjoy higher levels of repeat business.

Bookabed enjoys a long established working relationship with Travel • Save customers money – our rates are specially negotiated Centres andyour feel that the value proposition is mutually beneficial for all members. Weand feelare ouronly standards, pricing and best practices are fully in by DSD available before departure. line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our commercial terms are strictly private and confidential and we ask that you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

The only marketing campaigns that we do are targeted to travel agents PLUS We advertise pricing and promotions by the use of banner adverts only. on our Adhoc site or email / ezine’s our agency database only. Great incentives andtoprizes year-round PLUS

STAFF INCENTIVES Donuts and sweets on all sales visits! Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

CANCELLATION POLICY* Orlando Theme Park Tickets for Disneyworld, Universal Orlando Resort, AGENT CONCESSIONS SeaWorld Orlando, Busch Gardens, and Aquatica can be cancelled at

Bookabed pleasedtickets to offer all travel agents own personal no charge,are providing have not been dispatched to thetravel client. If reservations with a 10% discount off our net rates. Please email info@ tickets have been dispatched, DSD require them back unused and in bookabed.ie and our staff will apply the discount. We will also apply for the same condition as they were sent before refunding. For all other upgrades, in room amenities where possible. products, DSD will not charge the agent if DSD is not charged by its supplier. Generally bookings cancelled outside of 30 days before travel will not incur a charge. The following are always charged at 100% cancellation fees. Niagara Falls by Air and Broadway, Las Vegas & London shows.

GROUND ARRANGEMANTS

PLUS SALES/MARKETING Free Vegas VIP Night Club Tour tickets for agents!

CONTACT DETAILS

Website: www.bookabed.ie

Freephone: 1800 80 40 44 Telephone: 0044 (0) 2080903890 Website: www.DoSomethingDifferent.com

Experience and Knowledge Own Operation in Argentina and Chile Clients and Passengers PassengersÂ´ Â´ Satisfaction. Highly Qualified Team of Professionals

Personalized Service Service. Tailor Made Programs for FITs , Groups & Incentives

info@metropolitan-touring.com www.metropolitan-touring.com

METROPOLITAN TOURING

METROPOLITAN TOURING Metropolitan Touring, established in 1953, is regarded as South America’s foremost destination management company. Our operations across the continent are characterized by beautifully tailor-made itineraries and our commitment to sustainable travel as well as the highest standards of service and attention to detail. With our own local offices in Argentina, Chile, Colombia, Ecuador and Peru, we have excellent experience, contacts, products and knowledge, guaranteeing seamless operations and consistent experiences, particularly when combining two or more countries. We can therefore offer a one-stopshop for our clients’ operational and administrative needs in South America.

WHAT’ S NEW FOR 2013?

AGENT CONCESSIONS

Metropolitan Touring Chile has created an online Tariff Guide for all our clients in order to provide online access to all our ground services. Get your user name and password at chile@metropolitan-touring.com and then log on directly to our Tariff online link at www.metropolitan-touring.cl.

Metropolitan Touring Chile & Argentina will provide cost rates for travel agents and will assist with complementary services whenever possible; this will apply for travel agents themselves and a travelling companion. These special conditions are only available during the off-season from May to June and September, October. Qualifying agents should undertake site inspections of at least five properties and write a report about the trip upon their return. Agents may upgrade to highercategory accommodation on payment of a proportionate supplement.

UNIQUE SELLING POINTS

CREDIT TERMS

As we are one company, we provide the OSS (One Stop Shop) system of working which facilitates the process of booking for you. Also, we are connected in terms of operations so passengers going to combine country programs will not note the change of quality in service.

Unless otherwise stated, all outstanding balances must be paid in full and cleared, at least 45 days prior to the date of arrival for FITs and 60 days prior to date of arrival for Groups. Metropolitan Touring reserves the right to cancel any bookings for which a balance remains outstanding beyond the recommended time deadline.

DESTINATIONS SERVED

BROCHURE DISTRIBUTION

Chile, Argentina, Uruguay, Rio de Janeiro and surroundings, Peru, Bolivia, Ecuador and Colombia.

TARGET AUDIENCE Our target audience is 45+ although we do cater for all segments requesting accommodation from 3* and upwards.

PRICING POLICY Although we like to think that we are price-competitive in the marketplace, we are willing to match any price that you or your clients come across from time to time as long as the comparison is on an equal basis.

SALES/MARKETING We promote our products online either on our Web site or with the regular issuing of flyers. Unless otherwise specified, rates are always GROSS. To check the online catalogue of Products for Argentina, go to: http://www.mtargentina.com/catalogo/basicprogramspvt.en.php

TRAINING/FAMS We provide one-to-one and one-to-many online training Webinars.

CANCELLATION Cancellation penalties and procedures are as per our published booking conditions.

STAFF INCENTIVES In addition to our commercial terms Metropolitan Touring Chile & Argentina will also offer extra individual incentives on a tactical basis according to gross sales figures or product incentives from time to time throughout the year to promote destination campaigns.

Due to our Environmental care policy, we are not handing out any more printed brochures. Instead, we use online material: rate guides, images, brochures and information.

GENERAL INFORMATION Agents are reminded that the negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances.

GROUND ARRANGEMANTS

Metropolitan Touring Argentina announces their monthly Fixed Group Departures. Itineraries are quite basic but cover the highlight’s of the country. Also, there is a possible extension to group tours into Torres del Paine, Chile, so as to make them more interesting. Ask for more info at argentina@metropolitan-touring.com

CONTACT DETAILS London Office: 1 Thurleigh Road, London, SW12 8UB Telephone: 020 8675 4150 | Mobile :+07841 868857 Email: rarroyo@metropolitan-touring.com / info@metropolitan-touring.com Website: www.metropolitan-touring.com Argentinean Office: 940 Marcelo T. de Alvear Av. 3rd Floor - X5000GXA – Cordoba - Argentina Telephone: 0054 351 5680088 | Fax: 0054 351 5684156 Email: argentina@metropolitan-touring.com / info@metropolitan-touring.com Website: www.metropolitan-touring.com Chilean Office: 6314 Apoquindo Av. Office 1002, Las Condes - 7560903 Santiago - Chile Telephone: 0056 2 2229 6086 | Fax: 0056 2 2229 6086 Email: chile@metropolitan-touring.com / info@metropolitan-touring.com Website: www.metropolitan-touring.com

We’re always here. We have been working with Travel Centres as a car hire partner since the wheels started to turn.

Why choose us? More than 25 years’ experience in the Trade – award winning car hire All rentals in USA can Qjump with us (a way to get your customers car quicker) Working with over 200 of the best suppliers – quality and reliability Essential products for peace of mind Damage Excess Waiver Cancellation Waiver Protection 24 hour helpline for you and your customers

To book

For help

For support

Reservations

Sales Support

24 hour emergency helpline

www.holidayautos.ie

irishagents@holidayautos.com

0818 270971

01 4179629

0044 (0)1483 263 380

Now open 24/7

Monday to Friday 9am to 5.30pm

Open 24/7

HOLIDAY AUTOS

HOLIDAY AUTOS Welcome to Holiday Autos, the leading leisure car hire broker in the world. We are proud to have worked with Travel Centres as a preferred partner since the beginning. We offer a range of products and services to make your customers’ car hire experience perfect. Our booking process is simple and our prices are competitive and profitable for you.

WHAT’ S NEW FOR 2013?

TRAINING/FAMS

We’re working on our systems, rewritten from the ground-up which will allow you to book our products even more easily and will give you many other advantages. In 2012 we shared with you the name of the supplier before booking, this can be found under ‘further information’ in the search results. Check our newsletter for updates, many surprises will be coming soon.

We always participate in Travel Centres’ Conferences and Webinar programme. As well as static training manuals online, we do have a fantastic online training tool where you can learn all about us, how to sell our products and how to overcome customer objections. Check it out at www.trainingholidayautos.ie

With over 25 years of award winning trade experience and great relationships with over 200 suppliers in 5000 locations. One of our strengths is USA and Canada product : •

Extensive range of rental locations available – ALL on airport

•

New and low mileage quality vehicles.

•

Exclusive free ‘one ways’ in selected locations – no charge for drop off at a different site.

•

USA queue jump, a dedicated fast-track customer service programme – available on ALL locations.

•

Exclusive on-site locations at the Disney parks.

•

Self-service kiosks operating in 64 US branches in 29 states.

•

FREE choice programme – let your customers choose their own car on collection, applicable to all cars available in their car group, available at 64 locations.

•

24 hours customer satisfaction guarantee for your customers

•

Young Drivers- book with our reservations team and ask for the under 25

CANCELLATION POLICY Our cancellation policy is: • Up to 7 days € 15 • 3-6 DAYS – 50% • 2-0 DAYS – 75% • On day 100%

CREDIT TERMS Our credit terms are different for each agent so you can find the details on your individual payment terms or you can contact our Credit Control department for any query at 0818 270 980. You can also send them an email at creditcontrol@holidayautos.co.uk.

BROCHURE DISTRIBUTION In 2012 we prepared a co-branded customer facing leaflet that most of you will have picked up at conference or they may have been sent to you. For additional copies please liaise with Travel Centres head office.

GENERAL INFORMATION WHY CHOOSE US: •

More than 25 years’ experience in Trade.

•

Dedicated Trade Sale Team.

•

Award winning product.

•

Dedicated Account Manager.

DESTINATION SERVED

•

Our fuel policy displayed and explained clearly online.

•

Car hire from the best suppliers, working with over 200.

We serve most destinations you would ever need, over 5000 locations worldwide. We search for the best price, working with more than 200 suppliers such as Alamo, Europcar, Sixt, Budget etc. Our top destinations for Travel Centres are the USA, Spain, United Kingdom, France and Portugal.

•

24 hour helpline for your customers.

programme rates. •

MAX product – free tank of petrol, cancellation protection waiver, up to 9 free additional drivers.

PRICING POLICY Our pricing policy for Travel Centre agents is Direct Pricing commission – which means that rates mirror those of the Holiday Autos direct sell website so very competitive all inclusive prices. To confirm your commission for each booking either contact Sales Support or refer to your invoice.

GROUND ARRANGEMENTS

UNIQUE SELLING POINTS

OUR PRODUCTS: •

Wide range of high quality cars including hybrids and luxury models

•

Under 21 yrs and over 75 yrs driver programme

•

Cancellation waiver protection – FULLY COMMISSIONABLE

•

Damage excess waiver products – FULLY COMMISSIONABLE

•

Pre-bookable products such as child booster seat, navigation system FULLY COMMISSIONABLE

SALES/MARKETING We have a busy marketing schedule full of sales and great offers to help you sell our products. We always organise 5 global sales across the year which involve many key destinations. We also have facing agent campaigns with incentives, competitions and great offers such as discounted top destinations and extra products for your customers.

STAFF INCENTIVES In addition to our commercial terms with Travel Centres, we also offer additional individual incentives on a tactical basis from time to time throughout the year.

Reliable & Low Cost Worldwide Holiday & Business Transfers

• • • • •

Travel Centres preferred & approved supplier Low cost holiday & business transfers

Save time with Speedy Shuttle Services Highly competitive commission levels

Instant online booking confirmations and amendments outside of 48 hours prior to transfer date

Minibuses In 2012 A2Btransfers acquired We supply minibuses for larger families or small groups Resorthoppa, a company with of people that want to have their own personal transfer a longstanding reputation in the without sharing with others. Upon arrival into your transfers market. The combined chosen airport or location a Resorthoppa representative Bookabed is Ireland’s award winning accommodation online wholesaler who provides will be waiting for you. There is no need to wait or find a group is now one of Europe’s Global content to the travel trade. We do not compete inthat thecould b2ctransfer arena.your Ourgroup. booking group of taxis leading transfer providers and engine offers same daymillion availability. We pride ourselves on our outstanding customer will carry over 2.2 service, which and is all backed up by our Irish call Mini centreCoaches staff and our Business Development passengers offer an For those wishing to travel in large to medium groups Team who arechoice always on any of your needs. unrivalled inhand overto assist you with and want to avoid finding transport at their destination 70 countries worldwide. that can take them to their specific location, by We have implemented a new Customer Relationship Management at great value-for-money prices. offer contact both system and a new Live Chat feature that allowsWe are agents private and shared services to meet the demand Bookabed staff more conveniently and faster. The new CRM system allows staffindividual to track information more conveniently on bookings and and requirements of our customers. allows each staff member to see all of the correspondence for a booking so thatPrivate they canTransfers respond faster to your queries. We areto also delighted operate according the to announce that we are able to offer agents a direct connect into individual requirements of the customer. our inventory by way of an XML link given your clients direct access Vehicles may be anyinventory. type and sizealso depending to our global competitive pricing We have launched on the number people the the party. a new Global Group biddingof system so as in to take hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on alltransfers these new “agency friendly” tools.with the Private can be offered

following options and all operate direct to

UNIQUEyour SELLING chosen POINTS destination.

We support the trade! Our wholesale rates are only offered to travel agents. We do not compete against travel agents in the b2c environment.

Taxis

DESTINATION SERVED – Global Hotel and transfer content .

A taxi will collect you from the airport. This will be for your own personal use and will not be shared with any other travellers. Upon arrival at your chosen Bookabed are happy to work with agents on regional promotions airport or location a Resorthoppa whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must berepresentative agreed in advance.will be waiting for you. There is no need to wait or find a taxi locally or take a shuttle service that will stop at all the We constantly strive to provide the most competitive pricing policy, different hotels en-route in the however for any reason if we fail to offer the lowest price on a like for destination. WePlease recommend this like basis we will offer a price match policy. email a screen shot to info@bookabed.ie for ourtransfer review. if you’re looking to arrive and depart hassle free! TARGET AUDIENCE – We only operate in the b2b environment.

CO-OP POLICY

PRICING POLICY

SALES/MARKETING

STAFF INCENTIVES Uvarious Throughout the year Bookabed offer incentives. nr vindividual alpromotions. Please ensure that you check our site led choifor all icurrent ce in over 70 c AGENT CONCESSIONS o u own Bookabed are pleased to offer all travel agents travel t ipersonal esemail info@ wooffrourl net n reservations with a 10% discount rates.rPlease bookabed.ie and our staff will apply thed discount. wi We will also apply for upgrades, in room amenities where possible. de

TRAINING/FAMS

booking a mini coach transfer you and your party will reach your destination at the same time. Upon arrival Bookabed partake in any Travel Centres training programmes where please look out for your Resorthoppa representative possible. Individual training can be arranged with our Business who will make andWeyour group aget to your Development Teamsure whenyou required. also organise minimum of location hassle free! three escorted FAM trips per year. We can also facilitate the organising of your own individual FAMs if assistance is required.

Coaches

CANCELLATION POLICY

A coach is the same as a mini coach but caters for Cancellation penalties are as per our agency Terms and Conditions very large groups. Resorthoppa Shared Transfers are and are stipulated at time of booking and on your confirmation adocumentation, great way to saveifmoney. however you are penalised please contact us for assistance in having fee’s waived. We will always do our best to assist.

Shuttles

CREDIT TERMS

Shuttles and Speedy Shuttles are a great value way to Post Departure as per agency terms with Travel Centres. travel. Shuttles run on scheduled times from airports Brochure DistributionN/A with a maximum 45 minute waiting time before leaving the airport with stops en-route to drop off/pick up other clients. NB: transfer times for shuttles will vary depending ona how many stops they have along the Bookabed enjoys long established working relationship with Travel Centres and feel that the value proposition beneficial way. Speedy Shuttle buses haveisamutually maximum of for 4 all members. We feel standards, pricing and best fully in stops. They runourbetween Airports andpractices Hotelsareonly.

GENERAL INFORMATION

line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us Ski by theTransfers members. Full commercial details can be provided on request or can be accessed the Travelhas Centres agentbeen Intranetso system. Our Booking yourthrough Ski Transfer never easy! commercial terms are strictly private and confidential and we ask that Resorthoppa airport ski transfers are the most pocket you do not provide any third party any access to its content or access friendly way of getting you engine. quickly to your ski to resort. to our password protected booking Failure to adhere this Start your skiing or in snowboarding holiday by avoiding confidentiality may result these enhanced commercial terms being withdrawn without notice. the high priced airport taxis with a fast, low cost

transfer from our comprehensive range of options including private ski transfers, or one of our great value shared shuttle transfers which leave at regular intervals throughout the year.

GROUND ARRANGEMENTS

WHAT’ S NEW FOR 2013? Resorthoppa provide the highest level of service

RESORT HOPPA

BOOKABED.IE

CONTACT DETAILS

Travelling with skis and snowboards is troublesome enough without being for the pleasure. Reservations: 0818 365 465 / overcharged 049 855 0942 On the majority of our popular shared shuttle and Groups: groups@bookabed.ie private ski transfers you can travel with your equipment Accounts: accounts@bookabed.ie free of charge. Administration: info@bookabed.ie

Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

F F O % Get 25 ! s e i c i l o p f f a t s l l a products like

other r u o f o y n a e! m f Plus 10% of hire excess & wedding insuranc gadget, pet, car

Blue Insurances Limited is regulated by the Central Bank of Ireland. M a n y t h a n k s f or m a k i n g u s t h e B e s t Tr a ve l I n s u r a n c e S u pp l i e r i n 2 0 1 3 a g a i n !

BLUE INSURANCES

BLUE INSURANCE Blue Insurances Ltd is the industry’s leading supplier of Travel Insurance and also the preferred supplier of Travel Centres. We were once again voted Best Travel Insurance Supplier in 2013 with thanks to support from all our agents.

We offer a 25% discount on all staff policies as well as offering staff rates across all our other products such as Pet and Gadget insurance. A full list of our products can be seen on our website. We will also be running our car draw at the end of the year to help celebrate our 10th Birthday. The previous winner of a brand new car was Amanda Neeson from O’Hanrahan Travel.

WHAT’S NEW FOR 2013 Our new policy for 2013/14 will be valid from the 1st of April 2013. We will be in contact over the coming months with details of the cover and rates for 2013.

TRAVEL DISRUPTION SUMMARY •

If a flight is cancelled or delayed for more than 12 hours it covers additional accommodation and Travel costs up to €1,000.(Do not have to be checked in).

•

If a flight is cancelled or delayed for more than 12 hours then you can claim back up to €1,000 for irrecoverable unused Travel and Accommodation costs should you cancel. (Do not have to be checked in).

•

Claim back up to €1,000 for accommodation if you have to be moved from your current location or cut your trip short because of Flood, earthquake, volcanic eruption etc.

•

Covers cancellation or curtailment charges should the Department of Foreign Affairs or World Health Organisation advise against travel to the country or specific destination you are travelling to.

•

Gives control of the situation and the added security that you have sufficient cover should an Airline cancel, delay or redirect a flight after take-off.

KEY SELLING POINTS •

Always ensure that the policy is issued at the time of the booking.

•

Always advise clients of the terms and conditions relating to health check and ensure you keep a copy of the signed health check form on file for each client.

•

Capture clients’ Private health Insurance details where possible.

N.B.

•

Offer all clients the option to add additional cover.

•

Be sure to enter clients full details when booking a policy including mobile number and email so that they will receive their confirmation by text and email.

There is a 7 day moratorium period. The Travel Disruption extension is not valid until 7 days after additional premium is paid.

Cannot claim for anything existing or being publicly announced on the date you purchase the cover or book the trip. (e.g. Strike, Closure of Airports etc)

POLICY AGE LIMITS Single Trip – 86 Years Annual Multi Trip – 75 Years Backpacker – 49 Years WinterSports – 65 Years

TRAINING Throughout the year if you require refresher training on our product or you may have new members of staff then please contact Jason on 0818 484 484 / 01 247 8900 and he will be happy to arrange training for a time that suits you.

CRUISE CONNECTION SUMMARY Covers additional onward Travel and Accommodation Expenses in reaching the next available embarkation point of the cruise itinerary if you fail to arrive at the original embarkation point in time due to failure of any scheduled Public transport, the failure of your booked cruise ship, strike, industrial action or adverse weather conditions.

N.B.

You must allow sufficient time between schedule transports.

CONTACT DETAILS Travel Manager Jason Whelan: Jason@blueinsurance.ie Admin Support Suzanne Mulfaul: Suzanne@blueinsurance.ie Tel: 0818 484 484 Fax: 0818 484 485

SERVICES

STAFF INCENTIVES

It is better to have insurance & not need it than need it and not have it! 76

DOLMEN INSURANCE

BOOKABED.IE DOLMEN Bookabed is Ireland’s award winning accommodation onlineand wholesaler Dolmen Insurance Brokers was established in 1998 is nowwho oneprovides of the Global content to the travelIrish trade. We doAs notan compete in the b2c arena. Our booking leading brokers in the Market. impartial professional insurance engine samehas day aavailability. We pride ourselves on our outstanding customer broker,offers Dolmen strong reputation & a proven track record within the service, which is all backed up byaour Irish callservice centre staff our Business Development Insurance Industry offering superior at aand competitive price. We Team whoto aresource always solutions on hand tofor assist with any of yourcompanies’ needs. are able allyou aspects of travel insurance

requirements ranging from specialist Liability cover to Travel Bonding.

WHAT’ S NEW FOR 2013?

We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more onAgent bookings Every business requires insurance andconveniently you as a Travel are and allows each staff to In seefact, all of correspondence for usual a booking unfortunately nomember exception. notthe only do you need the so thatcontents, they can Employers respond faster yourliability queries.insurances, We are alsoyou delighted office and to Public also to announce that we are able to offer agents a direct connect into need to cover your additional liabilities specific to the Travel Industry. In our inventory by way of an XML link given your clients direct access particular, if you arrange bespoke travel packages, you bear additional to our global competitive pricing inventory. We have also launched The Group Package Travel,system Holidays Regulations 1992out Act of aliabilities. new Global bidding so&asTour to take the hardship imposes additional liabilities and few insurers are prepared to cover having to contact multiple properties for quotes. Please contact us for a these additionalon liabilities. is also prudent for youtools. to be covered against demonstration all theseItnew “agency friendly” claims for compensation made by dissatisfied customers where injury or property damage is not involved. This liability is covered by Professional Indemnity Insurance in our policy. We support the trade! Our wholesale rates are only offered to travel With insurance requirements so complex, wouldn’t it be great if you agents. We do not compete against travel agents in the b2c environment. could purchase one policy that Hotel was simple to understand, effective DESTINATION SERVED – Global and transfer content cost . and provided certainty of cover? Well now you can! Our policy meets TARGET AUDIENCE – We only operate in the b2b environment. the needs of the Travel Agent in one straightforward cost effective contract. The application process is simple with an easy to complete proposal form. Bookabed are happy to work with agents on regional promotions whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance.

GENERAL LIABILITY

UNIQUE SELLING POINTS

CO-OP POLICY

TRAVEL BONDING WHY BOND v INSURANCE PRICING POLICY

Traditionally, twotosources travel Bonds have been Bankspolicy, or an We constantlythe strive provideofthe most competitive pricing Insurancefor company. Insurance professional takers however any reason if we failcompanies to offer theare lowest price onrisk a like for like basis we will a price match policy. Please email a screen (underpinned byoffer sound underwriting techniques), whereas Banksshot are to info@bookabed.ie for our review. risk averse. This is why, if you Bond with your Bank, you will generally be asked to put a sum of money on deposit with them equivalent to the amount of your Bond. This means that, in the event of a call on the bond, the bank will immediately pay themselves out of your ring-fenced The only marketing campaigns that we do back are targeted to travel agents cash. Not only will you be earning an uninspiring rate of interest only. We advertise pricing and promotions by the use of banner on adverts thisour cash your Bank charge you an annual on sitedeposit, or emailbut / ezine’s to ourwill agency database only. fee for not taking any risk!

TRAINING/FAMS

SERVICES WE PROVIDE

CANCELLATION POLICY

• Access penalties to a variety Providers in Ireland, Uk & EU Cancellation areofasInsurance per our agency Terms and Conditions and are stipulated at complete time of booking and onsurvey your confirmation enabling us to a full market on your behalf. documentation, however if you are penalised please contact us for • Facility to offerfee’s finance package. assistance in having waived. We will always do our best to assist. •

Professional Claim Handling facility service where we guide you

through the claims process and effectively manage the claim on CREDIT TERMS your behalf your Insurers. Post Departure as with per agency terms with Travel Centres.

Brochure N/A • We Distributionalso provide Quotations for Directors & Officers Liability/ Employment Practise Liability , Commercial Property Owners Including Vacant Premises.

GENERAL INFORMATION

SALES/MARKETING

Bond for which chargeoffer an annual premium commensurate Throughout the they year will Bookabed various individual incentives. with the strength your firm, as demonstrated the published accounts, Please ensureofthat you check our site for all in current promotions. and by other sources of financial information available to underwriters. As the insurer provided Bond is unsecured, the premium that an insurer would charge for any given travel company will invariably be higher than Bookabed are pleased to offer all travel agents own personal travel the annual fee charged by the Bank for taking little or no risk. However, reservations with a 10% discount off our net rates. Please email info@ the insuranceand premium is will a legitimate for Corporation bookabed.ie our staff apply theoperating discount.expense We will also apply for Tax purposes, and itamenities frees up the capital, which would otherwise be tied upgrades, in room where possible. up with the Bank.

AGENT CONCESSIONS

Gerry Doody, Dolmen Insurance Brokers Ltd Reservations: 0818 365 465 / 049 855 0942 Unit 44 Butterly Business Park , Artane, Dublin 5 Groups: groups@bookabed.ie Mobile: 086-8138521 Accounts: accounts@bookabed.ie Telephone: 01 802 2315 Administration: info@bookabed.ie Fax:Service: 01 867 2123 Customer complaints@booked.ie FAX: 01Email: 285 0649 gerry@dolmen-insurance.ie Website: www.bookabed.ie Website: www.dolmen-insurance.ie

SERVICES

STAFF INCENTIVES On the other hand, an Insurance company will provide an unsecured

CONTACT DETAILS CONTACT DETAILS

Dolmen Insurance Brokers Ltd is regulated by the Central Bank of Ireland: Company Reg: No 293180

Trust Amadeus to lead you through the technology maze Customer Solutions Distribution & Content Sales & e-Commerce Business Management Services & Consulting

Our mission is clear: helping you succeed in travel.

orenz Volker Lanager General M

Trish Oâ&#x20AC;&#x2122;Le Sales Mana

ary

ger

Stephen Brennan Product Manager

Olwen McKinne Account Manag

For more information visit www.ie.amadeus.com or to arrange a no-obligation demonstration email sales@ie.amadeus.com or telephone Olwen on 01 879 2555 or Trish on 021 488 6870

AMADEUS

AMADEUS Amadeus is the chosen technology partner and transaction processor for the global travel and tourism industry. The company provides smarter technology and distribution solutions to help its customers succeed in the travel industry. Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry lines, cruise lines, and tour operators), travel sellers (travel agencies) and travel buyers (corporations and travellers). Around 38% of travel agency air bookings globally are made by travel agencies using the Amadeus system to run their business. Many of the industry’s other leading travel service providers use our modular technology to optimise their distribution and internal operational requirements.

LOCAL PRESENCE In Ireland, Amadeus has been serving the travel trade since the establishment of its first office in Dublin in 2001. Since then, the Amadeus Ireland team, led by General Manager Volker Lorenz, has gone from strength to strength. We pride ourselves on delivering superior service thanks to local sales and account management teams (based in Dublin, Cork and Belfast), local IT Consulting and Solutions management experts, and a local customer support team. This strong local presence combined with a global footprint is a significant part of the Amadeus Ireland success story.

NEW TECHNOLOGY In 2012 Amadeus was again awarded top sector ranking as European R&D leader in travel and tourism. Amadeus invested €347.5 million during 2011, to research and develop new technologies for use in the travel sector. Because we listen to what our customers need, we are able to develop smarter technology that delivers proven business benefits.

WHAT’S NEW FOR 2013 Amadeus Social Media Suite helps travel professionals to be present where their customers are talking and planning their next trip – using Facebook and Twitter. In 2013, Amadeus is helping travel agents discover how social media can be used to inspire and book travel. Our new Social Media Suite will help you set up your own presence in all popular social media channels and manage your communication via a single platform – saving you time and hassle. Other solutions being deployed include a brilliant new cruise shopping platform, and smarter technology to help you convert sales enquiries into bookings through Amadeus e-Power for online and agency sales.

TARGET AUDIENCE We serve the technology needs of the travel industry including Travel Sellers: (business and leisure travel agents, online and offline retailers); Travel Providers (Airlines, Hotels, Ground and Maritime companies); Tour Operators; and Travel Buyers (Corporations and Travellers).

SALES AND DISTRIBUTION AMADEUS AIR

– With more airline content agreements and last seat availability you are better connected using Amadeus.

AMADEUS TICKETLESS ACCESS – Enhanced to help you sell Low Cost Carrier seats and ancillary services in a faster, simpler way rather than wasting time on airline websites.

AMADEUS HOTELS PLUS –Thousands of properties at every

price point and in every location, with new content being added every month. Check out Hotels Plus to get your customers checking-in.

AMADEUS CARS PLUS

– Sell commissionable car rental easier than ever, with user friendly features including point and click menus, hints, mapping and images.

AMADEUS FARES & SHOPPING – Fast, responsive and accurate

fares solutions (used by the world’s leading airlines) means Amadeus will help you get the best deal for your customers. We also offer Amadeus FareXpert Filing Platform for real-time filing of private and CAT 35 fares.

AMADEUS CRUISE – Give your sales consultants the ability to sell

high-margin cruise holidays simply and quickly. A new cruise shopping solution is also being introduced in 2013.

AMADEUS ONLINE AND DEVELOPMENT SOLUTIONS –

The leaders in online travel in Europe, Amadeus can help you maximise your sales thanks to Master Pricer and e-Power. We also work with leading 3rd parties and offer Web Services for tailored solutions.

As part of our commitment to superior service, Amadeus offers on-going training that is designed to help beginners and experienced travel agents alike. We have online and classroom based courses as well as bespoke training to help you harness all the benefits Amadeus has to offer.

SALES AND MARKETING Visit Amadeus to find out how your business can be better connected http://www.amadeus.com/ie and www.facebook.com/amadeusireland

TECHNOLOGY

TRAINING CONTACT DETAILS Telephone: Olwen on 01 879 2555 / Trish on 021 488 6870 Website: www.ie.amadeus.com Email: sales@ie.amadeus.com

IT SUPPORT FOR TRAVEL AGENTS

Our Services include: 

IT Support & Maintenance



Anti-Virus



Backup solutions



Hardware & Software



Website & Email Hosting



Cloud Computing Solutions

Call us on 091 477600 or Email: sales@tecsupport.com 80

Web: www.tecsupport.com

TECSUPPORT

TECSUPPORT TecSupport is an IT services company based in Galway and Dublin that specialises in the supply, delivery and management of IT solutions to companies of all sizes across Ireland. TecSupport has continued to grow by successfully delivering better value, considerably reduced IT costs and a reliable service for our customers.

UNIQUE SELLING POINTS

CONTACT DETAILS

TecSupportâ&#x20AC;&#x2122;s managed helpdesk system ensures that your IT setup is supported in a timely and quality manner. We provide IT support and maintenance for your entire IT network and equipment along with a range of other services such as website and email hosting and cloud computing services. In addition to this, TecSupport also supply all brands of IT related Hardware & Software. We provide not only the most competitive pricing but also the best advice on what solution best suits your needs. TecSupport offer a complimentary IT audit whereby we will come to your office, survey your IT infrastructure and then follow up with a report to outline our findings, recommendations and quotation.

Galway Office:

SERVICES AVAILABLE

Phone: 01-5545980

IT SUPPORT PACKAGES

Website: www.tecsupport.com

Unit 2B, Galway Technology Centre, Mervue Business Park, Galway. Phone: 091 477600 Email: sales@tecsupport.com Website: www.tecsupport.com Dublin Office: Unit 3013, Lake Drive, Citywest Business Campus, Dublin 24 Email: sales@tecsupport.com

TecSupport provide services to companies of all sizes and offer a range of packages that can be tailored to your needs. Our managed helpdesk ensures that customers get a quality service dealt with in a timely fashion.

HARDWARE & SOFTWARE TecSupport supply all brands of IT related Hardware & Software at extremely competitive prices. But we also provide the expertise to help you choose the most affordable and suitable hardware for your business.

HOSTING SERVICES TecSupport provide a range of web and email hosting. Register or renew your domains & hosted anti spam for your email.

ANTI-VIRUS TecSupport supply all the major brands of Anti-Virus in particular AVG, ESET NOD32, Symantec and Trend. TecSupport can manage your renewal reminders and update your PCs.

CLOUD COMPUTING

TECHNOLOGY

Do you want to know how Cloud Computing can help you? Are you looking to improve performance and efficiencies while also reducing costs? We provide a range of cloud computing services such as hosted email, file storage and online back up.

Irresistible... Breakaway - Over 45 years supporting Irish Travel Agents Irish owned - Supporting Irish jobs E X P E R I THE MAGIC OF DISNEY •

Dedicated Agents Line 01 - 607 9999

•

Experienced, Friendly & Professional Service

•

Agent Training and Sales Support

•

Exclusive Agents Booking Portal

•

Quick Price Check

•

Easy Search for Offers & Promotions

•

Live availability

•

Save Quote Facility

•

Add on Extras eg Transfers, Meals, Shows

Call 01 607 9999 | email info@breakaway.ie | Visit www.breakaway.ie

BREAKAWAY.IE

BOOKABED.IE BREAKAWAY.IE Bookabed is Ireland’s online wholesaler Breakaway.ie are anaward Irishwinning ownedaccommodation family travel business serving who Irishprovides travel Global to the travel trade. We do not compete in the b2c arena. Our booking agentscontent since 1968. engine offers same day availability. We pride ourselves our outstanding customer CONTACTon DETAILS We are an officially appointed distributor in Ireland for Disneyland Paris, 12 South Leinster service, which is all backed up by our Irish call centre staffStreet, andDublin our2 Business Development or Eurodisney as it was previously known. Our relationship with Disney Agents Phone line: 01 607 9999 began long beforeare the first sod was turned in Paris into 1992. Disneyland Team who always on hand assist you with anyFaxof your Agents: Line: 01 607needs. 9982 Paris celebrated their 20th anniversary last year and the celebrations were so Big and so Amazing that they have extended the Party until 30th September 2013.

WHAT’ S NEW FOR 2013?

We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system Don’t forget that Breakaway.ie also sell packages including Airline tickets. allows staff to track information more conveniently on bookings and Our special Air France Tour Operator rates can be booked in advance and allows each staff member to see all of the correspondence for a booking held without ticketing until closer to the departure dates differs so that they can respond faster to your queries. We are also(timeline delighted depending on time of booking) making this a key selling point. to announce that we are able to offer agents a direct connect into our inventory by way of an XML link given your clients direct access to our global competitive pricing inventory. We have also launched a new Global Group bidding system so as to take the hardship out of having to contactParis multiple properties quotes. Please contact us for a • Disneyland online bookingfor engine. demonstration on all these new “agency friendly” tools. • Live availability and easy to view discounts.

PACKAGES TO DISNEYLAND PARIS

UNIQUE SELLING POINTS

UNIQUE SELLING POINTS • Dedicated Trade Support – renowned for our service excellence.

We support the trade! Our wholesale rates are only offered to travel • Specially negotiated Tour Operator fare to Paris with Air France. agents. We do not compete against travel agents in the b2c environment. • Disney white label and APIHotel options for your .website. DESTINATION SERVED – Global andavailable transfer content TARGET AUDIENCE – We only operate in the b2b environment.

WHAT’S NEW FOR 2013? CO-OP POLICY New Disney promotions are launched frequently contact our sales

Bookabed are happy to work with agents on regional promotions department to join our breakaway agents newsletter to keep up to date. whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance. This Years Disney Theme is the 20th Anniversary celebration which was so big, so amazing…it has been extended until 30th September 2013

and includes a POLICY spectacular light and laser show. PRICING

SALES/MARKETING

Email: admin@breakaway.ie Website: www.breakaway.ie

CREDIT TERMS Post Departure as per agency terms with Travel Centres. Brochure Distribution- N/A

material, brochures, posters and flyers. We are happy to discuss

assistance with local promotions and advertising. SALES/MARKETING

TRAINING

STAFF INCENTIVES

CONTACT DETAILS Reservations: 0818 365 465 / 049 855 0942

Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

Groups: groups@bookabed.ie

AGENT CONCESSIONS

Administration: info@bookabed.ie

TOUR OPERATORS

Accounts: accounts@bookabed.ie Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

COSMOS travelfox.ie by

Book Smart, Travel Happy

Cosmos has 50 years of experience

UNRIVALLED CHOICE

Escorted Tours, Ocean Cruises, Train Journeys & Special Events

DESTINATIONS

Europe, North America, America, Australia, New Zealand, Asia and Africa

EXCEPTIONAL VALUE

High Commission product Excursions & activities at no extra cost No Single Supplement on many tours Fly from Cork, Shannon or Dublin

SAFE & SECURE

Best Tour Directors around & Expert Local Guides Licensed & Bonded

www. travelfox.ie | res @ travelfox.ie | 1890989802 84

TRAVELFOX.IE

TRAVELFOX.IE “It’s all about the client” is the mission statement by which Cosmos by Travelfox.ie have been operating for over 10 years. When you book a holiday with Cosmos by Travelfox. ie you know your client is in safe hands because Cosmos have been doing it for over 50 years. We feature a superb range of destinations and holiday styles. From sightseeing packed tours to exciting cruises and spectacular rail journeys, we have a holiday to suit every client.

WHAT’ S NEW FOR 2013?

TRAINING

At Cosmos by Travelfox.ie we believe in freedom of choice. That’s why we can offer the largest and most exciting range of escorted tours yet for 2013. Here is a sample of new options for 2013, but don’t forget to keep an eye on our newsletter and website throughout the year too:

We regularly participate in the Travel Centres webinar programme and we can also provide group training on site with agents.

•

Memphis, New Orleans and Caribbean

•

Texas – The Lone Star State

•

Viva Cuba

•

Grand Tour of Sri Lanka

•

Sorrento & Pompeii

•

Norway’s Northern Lights Adventure

•

Turkey’s Turquoise Coast

UNIQUE SELLING POINTS Cosmos by Travelfox.ie offers a superb range of destinations and has a tour to suit every preference As well, we offer NO SINGLE SUPPLEMENTS on many tours. We waive single room supplements on a range of our holidays. Our tours have the BEST TOUR DIRECTORS around as well as LOCAL GUIDES who can provide first hand insights into areas only known to the locals.

AGENT INCENTIVES Voucher promotions run on Tour sales throughout the year.

CREDIT TERMS We require all balances to be paid at least ten weeks prior to the departure date. Exceptions can apply. Cosmos by Travelfox.ie can cancel a booking whose balance remains outstanding outside the agreed balance deadline.

CANCELLATION POLICY Cancellation penalties and policies are outlined in our published booking contracts.

BROCHURE DISTRIBUTION Brochure drops will be made at the beginning of each year and on request throughout the year.

DESTINATIONS Cosmos by Travelfox.ie offer escorted tour holidays across Europe, North America, Central and South America, Australia, New Zealand, Asia and Africa.

TARGET AUDIENCE SALES/MARKETING Travelfox.ie issue three times weekly agent newsletters highlighting the best escorted touring holidays Cosmos by Travelfox.ie have to offer.

CONTACT DETAILS 36 Eastgate Drive, Little Island, Cork Tel: 021 4976293 / Lo call: 1890 989802 Website: www.travelfox.ie / res@travelfox.ie

TOUR OPERATORS

Singles, couples, young adventurers and over 55’s.

Crystal Al Fresco Luxury outdoor family holidays in Europe

Crystal Summer Holidays to Austria, Italy, Switzerland, Germany, Portugal, Majorca, Sicily, Slovenia

Crystal Ski Holidays to Austria, Andorra, Italy, France, Slovenia, Switzerland, USA and Canada

https://agent.crystalski.ie 86

CRYSTAL HOLIDAYS

Reservations: 01 433 1028 Operations: 01 433 1039

18-19 Street, DublinSki 2 Tour Operator. During the summer season we have hand Crystal Ski isDuke Ireland’s leading Website: https://agent.crystalski.ie picked a range of beach destinations that are intentionally away from the mainstream resorts, alongside your favourite lakes & mountains holidays.

ABOUT US:

Crystal Ski is Ireland’s leading Ski Tour Operator. During the summer season we have hand picked a range of beach destinations that are intentionally away from the mainstream resorts, alongside your favourite lakes & mountains holidays.

CREDIT TERMS

WHAT’ S NEW FOR 2013?

Unless otherwise stated, all outstanding balances must be paid in full and cleared, at least ten weeks prior to departure. Crystal Holidays of Puerto Pollensa, Portugal we have added the resort of Carvoeiro, reserves the right to cancel any bookings for whom a balance remains available outstanding for Summer 2013. beyond the recommended time deadline.

In Majorca we have added the resort of Puerto Pollensa. In Portugal we have added the resort of Carvoeiro. Lots more discovery packages WHAT’S NEW FOR 2013: Majorca we have added the resort available for Summer 2013.

Lots more discovery packages

UNIQUE SELLINGWe POINTS have a holiday to suit every pocket.

UNIQUE SELLING POINTS:

We have a holiday to suit every pocket.

CRYSTAL/AL FRESCO

Contact Details :

BROCHURE DISTRIBUTION Brochure drops will be made at regular intervals and will be outsourced

Crystal Ski offer holidays to Austria, Andorra, Slovenia, and Canada, to a thirdItaly, party. France, Brochure supplies will Switzerland, be proportionateUSA to previous years’ sales.Switzerland, Germany, Portugal, Majorca, Sicily, Crystal Summer offer holidays to Austria, Italy, Crystal Ski offer holidays to Austria, Andorra, Italy, France, Slovenia, Slovenia, Crystal Al Fresco offer holiday Parks in Europe.

DESTINATIONS:

DESTINATIONS

Switzerland, USA and Canada. Crystal Summer offer holidays to Austria, Italy, Switzerland, Germany, Portugal, Majorca, Sicily, Slovenia. Crystal Al TARGET AUDIENCE: Ski: Singles, Groups, Families, Fresco offer holiday Parks in Europe.

GENERAL INFORMATION

Crystal Holidays agrees to partner with Travel Centres in respect of its

annualCouples, conference and supplier workshop. The company also agrees Summer: Walkers, Families, Honeymooners, to maintain a dedicated telephone line 01 433 1028 for reservations in Al Fresco: Families.

TARGET AUDIENCE Ski: Singles, Groups, Families,

order to streamline the services levels provided, particularly during the busiest booking periods.

CO-OPSummer: POLICY:Walkers, Families, Honeymooners, Crystal Holidays will match any price that you or your clients come across from time to time as long Couples, Members are reminded that these negotiated commercial terms are as the comparison is on a like-for-like basis. strictly private and confidential and their contents may not be revealed Al Fresco: Families. to any third party under any circumstances. Failure to adhere to this

confidentiality may resultAdvertising. in these enhanced commercial terms being Contact your local Travel Agent is featured on all our Press

PRICING GUARANTEE

CO-OP POLICY:

summarily withdrawn without notice. Crystal Holidays will match any price that you or your clients come across SALES/MARKETING: toisthe terms that Travel Centre members enjoy with Crystal from time to time as long as In theaddition comparison on aenhanced like-for-like commercial basis. Holidays. will also provide an additional 10% discount for Travel Centre agents Contact your local Travel Agent is featuredCrystal on all ourHolidays Press Advertising.

and partner on our Ski and Summer Products. For Al Fresco holidays please contact our reservation staff for offers.

STAFF INCENTIVES

In addition to the enhanced commercial terms that Travel Centre

AGENTmembers CONCESSIONS: promotions runalso on provide all products throughout the year. enjoy with Crystal Voucher Holidays. Crystal Holidays will an additional 10% discount for Travel Centre agents and partner on our

Ski and Summer Products. For Al Fresco holidays please contact our TRAINING/FAMS: We participate in Travel Centres Webinar programme but can also provide one-to-one and one-toreservation staff for offers. many training on site with specific agents, subject to availability/eligibility. Crystal Holidays may operate small escorted fam tours from time to time and invitations to participate will be based on agent sales for the current season.

AGENT INCENTIVES

Voucher promotions run on all products throughout the year.

TRAINING/FAMS Cancellation penalties and procedures are as per our published booking conditions.

CANCELLATION POLICY:

WeTERMS: participate in Travel Centres Webinar programme but can CREDIT Unless otherwise stated, allalso outstanding balances must be paid in full and cleared, at least ten weeks provide one-to-one and one-tomany training on site with specific prior to departure. Crystal Holidays reserves the right to cancel any bookings for whom a balance agents, subject to availability/eligibility. Crystal Holidays may operate remains outstanding beyond the recommended time deadline. small escorted fam tours from time to time and invitations to participate 18-19 Duke Street, Dublin 2

BROCHURE DISTRIBUTION: Brochure drops will be made at regular intervals and be outsourced to a third party. Brochure Reservations: 01 will 433 1028 supplies will be proportionate to previous years’ sales. Operations: 01 433 1039

CANCELLATION POLICY

Cancellation penalties and procedures are as per our published

booking conditions. GENERAL INFORMATION:

Website: https://agent.crystalski.ie

Crystal Holidays agrees to partner with Travel Centres in respect of its annual conference and supplier workshop. The company also agrees to maintain a dedicated telephone line 01 433 1028 for reservations in order to streamline the services levels provided, particularly during the busiest booking periods. Full details of our commercial terms with Travel Centres are contained within a separate document that can be accessed through Travel Centres agent intranet, the link to which can be found on the Travel Bug web site. Members are reminded that these negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn without notice. 87

TOUR OPERATORS

CONTACT DETAILS

will be based on agent sales for the current season.

Price

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Keycamp brings you fabulous, flexible, outdoor holidays in some of the most amazing and idyllic locations across Europe.

Destinations

Accommodation

Choose from 95 handpicked parcs in France, Spain, Italy, Sicily, Holland, Austria, Switzerland and Portugal

Take your pick from modern mobile homes, lodges, Tree Houses and more!

Fun Included

Travel

Value

We even take care of ferries, flights and car hire – just ask...

And because our prices are per accommodation – and not per person – we’re great value!

With pools, waterslides, free kids’ clubs, plus lots of activities... we know how to provide real holiday fun

Book with confidence

Request a brochure, book or discover more online

keycamp4agents.ie

(021) 425 2300 88 KC13_Travel Centre Ad.indd 2

25/01/2013 16:15

KEYCAMP

KEYCAMP Keycamp Holidays is the number one self catering holiday specialist to Europe, offering a choice of mobile homes, tents and apartments.

WHAT’ S NEW FOR 2013?

CONTACT DETAILS

Our guests can now choose an inclusive option on 10 of our sites’ Lake House accommodations.

Keycamp Holidays, 78-80 South Mall, Cork

DESTINATIONS SERVED

Accounts: 021 4252310

France, Spain, Portugal, Italy, Austria, Switzerland, Holland and Sicily.

TARGET AUDIENCE

Reservations: 021 4252300

Agent Website: www.keycamp4agents.ie Customer Website: www.keycamp.ie

Families and Couples

AGENT CONCESSIONS To be advised.

TRAINING We are happy to arrange in-house training for your agency.

CANCELLATION POLICY Cancellation penalties and procedures are as per our booking conditions.

BROCHURE DISTRIBUTION Brochure drops will be made at regular intervals. If you require additional brochures please contact us on 021 4252300.

TICKETS

TOUR OPERATORS

Normally despatched 6 weeks pre departure.

Here at the One Stop Touring Shop (1STS) we’re working hard to be your NUMBER 1 supplier. We offer unique products including premium & personal Escorted Tours, luxury boutique River Cruises and young & lively trips for 18-35s.

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GUARANTEED DEPARTURES MAXIMUM 24 GUESTS

Call 01 775 3876

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To find out more, visit:Toonestoptouringshop.co.uk find out more, visit: o find out more, visit:Toonestoptouringshop

1STS

1STS The One Stop Touring Shop (1STS) offer 4 unique brands under 1 roof. Premium Escorted Tours, Boutique Journeys, Luxury River Cruises and young and lively trips.

WHAT’ S NEW FOR 2013?

CREDIT TERMS

Boutique Journeys – a selection of small group premium guided holidays accommodating as few as two guests and a maximum of only 24, letting guests delve deeper into local traditions, bond more tightly with their travel companions and interact more personally with the people they meet along the way. These are all guaranteed departures.

All products can be held for up to 7 days. Deposits must be paid within 7 days or cancellation of the option will occur. Full payment will be required 12 weeks before departure.

UNIQUE SELLING POINTS

Brochure distribution is via RTS. To order any of our brochures-

Trade specialists, unique products and niche operators.

TARGET AUDIENCE Escorted tours, river cruise, 35 plus and multi-generational families. Young and lively 18-35 year old tours, Ski, festivals.

DESTINATIONS Global.

SALES/MARKETING

BROCHURE DISTRIBUTION please email: 1sts@1sts.ie

GENERAL INFORMATION 1STS agrees to partner with Travel Centres in respect of its annual conference and supplier workshop. The company also agrees to maintain a dedicated phone line 01 775 38 38 for reservations and 01 775 3803 for internal sales support. Members are reminded that our negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily with drawn with notice.

1STS provides strong commercial terms and override commission possibilities. We are also delighted to work with any travel agency on an individual basis for any in-house marketing strategy. We offer a full and dedicated sales support.

AGENT CONCESSIONS We offer ongoing promotions and incentives for all agents. Any personal holiday requests should be e-mailed to Sharon Jordan at sharon.jordan@ bookttcie.com and discounts will be offered on an individual basis. We strongly encourage agent holidays.

Travel Centre’s agents will be offered places on all fam trips and training sessions.

CANCELLATION POLICY As per brochure for each individual brand.

CONTACT DETAILS General Reservations: 01 775 3838 Boutique Journeys Reservations: 01 775 3876 Email: 1sts@1sts.ie Website: www.onestoptouringshop.com

TOUR OPERATORS

TRAINING/FAMS

NEAR & FAR DESTINATIONS with

MERCURY DIRECT Malta • Algarve • Tenerife • Gran Canaria • Fuerteventura Sri Lanka • Sydney • Brisbane • Mauritius • Kerala and now...

Costa Brava • Costa del Sol • Perth • Maldives m... o r f g n i Fly Dublin Knock n Shanno Cork Belfast

Package Holidays • Accommodation • Flight Only

Call us FREE on 1800 805 515 or visit us online at www.mercurydirect.ie 92

Licenced by the Commission for Aviation Regulation Licence No T.O.254

MERCURY DIRECT

MERCURY DIRECT Mercury Direct are a standalone division of Sunspot Tours who, having recently celebrated 30 years in business, are one of the UK’s longest established tour operators. Today our operation is controlled from brand new headquarters in Sevenoaks in Kent where Travel Centres members’ enquiries are dealt with by a team of highly qualified and knowledgeable reservations agents who are proficient in all the products featured in the current brochure.

WHAT’ S NEW FOR 2013?

TRAINING/FAMS

•

Inexpensive range of short and long haul holidays – book a package or individual element such as accommodation only.

•

12 great destinations Malta / Gozo, Algarve, Costa del Sol, Gran Canaria, Fuerteventura, Benidorm, Tenerife, Sri Lanka, Kerala, Mauritius, Maldives & Australia.

•

Flights from Dublin, Derry, Knock, Kerry, Shannon and Cork.

•

No single room supplements at many hotels.

•

Free room upgrades.

•

Free 2nd and 3rd week s at many hotels.

•

Many add-on’s, holiday extensions and tours available.

We continually strive to undertake product training with members of Travel Centres. During March and April we will be running a series of instore training sessions with members who register for this service. We can undertake both morning and evening sessions and welcome the opportunity of meeting staff and imparting our knowledge and experience of the destinations that we feature. Why not book one of our evening training sessions and then join us for some food and drinks in a local restaurant. The ten highest performing Travel Centre’s members will be invited to join us in October 2013 for a VIP trip to the wonderful Islands of Malta & Gozo. To register for training email Richard Greenaway at rgreenaway@sunspottours.com.

•

Special group rates.

•

First class choice of quality accommodation chosen for customer service and value.

TARGET AUDIENCE

Many over 50’s clients are attracted by Mercury Direct holidays mainly because of the great value long stays that we offer in the winter months and our policy regarding free room upgrades and no single room supplements at many of our hotels. Due to the fact that we extensively advertise in national media, the profile of our customers is quite mixed but mostly adult couples and single older people.

NATIONAL ADVERTISING

BROCHURE DISTRIBUTION Stocks are held by RTS. Further quantities of brochures must be ordered through maria.tilley@sunspottours.com

TECHNOLOGY Mercury Direct is able to provide a number of technology solutions in delivering our products directly to you and your customers. Flat files, XML and white labels are just a few of the ways in which we can work together. Interested? Just drop an email to our National Sales Manager Richard Greenaway and we will take it from there.

GENERAL INFORMATION

Mercury Direct has built its reputation by offering great quality and value for money holidays to specific destinations. We have achieved these high level of sales through national media advertising amounting to well over one million Euro a year. The high profile nature of our holiday offers have helped our travel agent colleagues to capitalise on Mercury Direct sales through their own companies as they are able to sell our holidays at exactly the same price as we advertise to the public.

Members’ are reminded that our negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily with drawn with notice.

PRICING POLICY

Each week prior to our weekend advertising schedule taking place in national Irish newspapers, we email you details of the special offers that will be appearing. So good are these offers they usually sell out quite quickly. We want you to capitalise on these fantastic bargains by advertising these offers immediately in your own windows before they become public knowledge. Order our special A3 window poster now and get some bookings in before they sell out or are booked by one of your competitors.

We believe that we offer the best value for money holidays available anywhere. So confident are we that our prices are best that we operate a price match policy. Providing that all aspects of the competitors holiday is the same, then we will match this price and give your customer a further ten euro discount per person as a gesture of goodwill.

SALES/MARKETING

We encourage individual business development with all Travel Centre’s members and welcome invitations to support various marketing initiatives and promotions.

STAFF INCENTIVES Mercury Direct offer staff incentives on a regular basis. Catch our monthly update for further details.

IMPORTANT INFORMATION

CONTACT DETAILS 2nd Floor Suffolk House, 154 High Street, Sevenoaks, Kent, TN13 1XE, UK Richard Greenaway, National Sales Manager direct number - 0044 7860433242 Maria Tilley, Agency Sales Administration Manager - 0044 1732 775009 Reservations (FREEPHONE) - 1800 805 515 | Website: www.mercurydirect.ie Email: holidays@sunspottours.com

TOUR OPERATORS

Is your customer looking for an escorted tour or river cruise this year? For the first time you can now book with the UK’s favourite tour operator, Riviera Travel Some of the many reasons to book with us.... • The UK’s largest Overseas Escorted Tour Operator – Carrying over 90,000 passengers a year • Escorted Tours by air from only €429 with Dublin/Belfast departures • Luxury River Cruises starting from only €1229 for seven nights including flights • Fully Bonded • Price Promise – No Surcharge Guarantee • Award winning service • Carefully designed itineraries

• Excellent Tour Managers • Typically 4 star standard • Exceptional Value for Money • Much more included – no selling of additional excursions on holiday • A real passion for places and people • Very low complaint ratio • We listen to our customers feedback and adapt • Unbiased advice • High commission levels • No discounting

but don’t just take our word for it BOOKABED.IE - this is a small sample of what

Bookabed is Ireland’s award winning accommodation online wholesaler who provides our customers say... Global content to the travel trade. We do not compete in the b2c arena. Our booking engine offers same day availability. We pride ourselves on our outstanding customer service, which is all backed up by ourchoice Irish callofcentre staff and our Business Development “ Riviera is now our favourite tours” Team who are always on hand to assist you with any of your needs.

“ This is the third time we have travelled with Riviera WHAT’ NEW FOR andSeach time2013? we feel it can’t be bettered - and each time - it is!” TRAINING/FAMS We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact Bookabed staff more conveniently and faster. The new CRM system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking so that they can respond faster to your queries. We are also delighted to announce that we are able to offer agents a direct connect into our inventory by way of an XML link given your clients direct access to our global competitive pricing inventory. We have also launched a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools.

Bookabed are happy to work with agents on regional promotions whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance.

members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our commercial terms are strictly private and confidential and we ask that you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

“Your Company just gets better and better but one thing is clear it’s quality of the staff and team that makes your organisation outstanding”

CANCELLATION POLICY

Cancellation penalties are as per our agency Terms and Conditions and are stipulated at time of booking and on your confirmation documentation, however if you are penalised please contact us for assistance in having fee’s waived. We will always do our best to assist.

For copies of our brochure UNIQUE POINTS CREDIT TERMS emailSELLING stephen.sands@rivieratravel.ie We support the trade! Our wholesale rates are only offered to travel Post Departure as per agency terms with Travel Centres. agents. not competecall against travel agents in the b2c environment. Or Wetodobook our reservations team in Dublin on 01-9056300 Brochure DistributionN/A DESTINATION SERVED – Global Hotel and transfer content . TARGET AUDIENCE – We only operate in the b2b environment. GENERAL INFORMATION Bookabed enjoys a long established working relationship with Travel CO-OP POLICY Centres and feel that the value proposition is mutually beneficial for all PRICING POLICY We constantly strive to provide the most competitive pricing policy, however for any reason if we fail to offer the lowest price on a like for like basis we will offer a price match policy. Please email a screen shot to info@bookabed.ie for our review.

STAFF INCENTIVES

CONTACT DETAILS Reservations: 0818 365 465 / 049 855 0942

Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

Groups: groups@bookabed.ie

AGENT CONCESSIONS

Administration: info@bookabed.ie

Accounts: accounts@bookabed.ie Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

Summer Sun 2013 Algarve Bulgaria Corfu Costa del Sol Cyprus Fuerteventura Gran Canaria Lanzarote Lisbon Coast Madeira Majorca Morocco Sicily Sorrento Tenerife Tunisia Turkey

Flights from Dublin, Cork, Shannon, Knock and Kerry 96

SUNWAY

SUNWAY Head office: Sunway Travel Limited, Marina House, Clarence Street, Dun Laoghaire, Co. Dublin

CONTACT DETAILS European reservations: (01) 2311800 Longhaul: (01) 2311856 • Accounts:(01) 2311804 Sunway Holidays is Ireland’s largestTicketing Irish owned tour(01) operator overSales: 70 destinations Longhaul 2311810with • Agency agencysales@sunway.ie worldwide including: Summer andEmail: Winter Sun, Worldwide, USA2885187 & Canada, Australia, info@sunway.ie • Fax: (01) www.sunway.ie

Cruise, River Cruise, Sunsail, Neilson Beach Clubs, Club Med, Escorted Tours, Adventure ABOUT US: Holidays, Sunway Holidays is Ireland’s largest Irish Turkey SALES/MARKETING: Sunway will support Touring Weddings & Honeymoons, and Lapland. More importantly, we agents with ownedare tour operator with over 70 destinations worldwide promotional materials as requested. We are proud of our 46 year reputation for providing good value quality holidays at the bestvery keen to including: Summer and Winter Sun, Worldwide, USA & support agents in every way we can so we can work together price. AndCruise, what isRiver more re-assuring in the Beach currenttoeconomic Sunway is a fully Canada, Australia, Cruise, Sunsail, Neilson build sales.climate, Please contact mary.denton@sunway.ie Clubs,bonded Club Med,travel Escorted Tours, Adventure Holidays,with non-bonded companies! company, so don’tTouring take chances AGENT CONCESSIONS: We offer an Agency Staff Weddings & Honeymoons, Turkey and Lapland. More importantly we are proud of our 46 year reputation for WHAT’ S NEW FOR 2013? providing good value quality holidays at the best price. And We introduced a Corfu program from Dublin, and we have added flights from what isKerry more re-assuring inprogram. the current economic climate, and Knock for our Majorca We have also added Australia & New Zealand itineraries to our Adventure Tours program allowing us to offer Sunway is a fully bonded travel company, so don't take adventure on every continent. We now feature River Cruises on the chances with tours non-bonded companies!

TOUR OPERATORS

Concession Scheme yearly. This is based on a required amount of passengers booked beginning with €100 off per Turkey bookings. based These cannot be taken conjunction special booking on 50 plusinheads up with to aanymaximum of €1500 offers. Agency specials are excluded in high periods (i.e. Christmas, off for 750 plus passengers. We have a separate scheme for Easter, mid-terms etc.) and bank holidays. Summer, Winter and Turkey bookings. These cannot be taken Please contact mary.denton@sunway.ie for full details Douro in Portugal, the Mekong in Vietnam and the Chobe in Africa. New for in conjunction with any special offers. Agency specials are Club Med is an amazing 4 trident familyWe resortintroduced in Turkey called Belek and also WHAT’S NEW FOR 2013: a Corfu excluded in high periods (i.e. Christmas, Easter, mid-terms TRAINING/FAMS a new Italian Ski Resort called Pragelato Vialattea. program from Dublin, and we have added flights from Kerry Sunway etc.) bank holidays.trips Please offerand a variety of educational across contact all products and Knock for our Majorca program. We have also added throughout mary.denton@sunway.ie for full details the year. These are offered on a performance We also UNIQUE SELLING POINTS to our Adventure Tours offer training on all our products, as well as participating inbasis. the Travel Australia & New Zealand itineraries We are an Irish owned and operated business unlike many other operators. TRAINING/FAMS: offer aWevariety Centres webinar program, we also runSunway our own webinars. will be of educational program allowing to offer adventure toursmany onbooms everyand We have 46 years us of travel experience (we have survived happy to arrange agency or one to-one training or webinars at time. trips across all products throughout the any year. These are busts, We ash clouds, We understand what Irishon holidaymakers want in continent. nowstrikes...). feature River Cruises the Douro offered on a performance basis. We also offer training on all and deliver it all the time, our loyal customers show, time andin again Portugal, the Mekong inasVietnam and the Chobe Africa. BROCHURE DISTRIBUTION when they book with Sunway. our products, as well as participating in the Travel Centres New for Club Med is an amazing 4 trident family resort in Please email brochures@sunway.ie for all brochure request. webinar program, we also run our own webinars. We will be Turkey called Belek and also a new Italian Ski Resort called DESTINATIONS SERVED happy to arrange agency or one to-one trainings or webinars Pragelato Vialattea. CANCELLATION Morocco, Tunisia, Turkey, Bulgaria, Sicily, Sorrento, Lisbon Coast, Algarve, at any time. POLICY Madeira, Fuerteventura, Lanzarote, Gran Canaria, Costa Del Sol, Majorca, Corfu, Please refer to the Booking Conditions on the back pages of each of our UNIQUE SELLING POINTS: We are an Irish owned Cyprus, Lapland, South Africa, Kenya, Tanzania, Zanzibar, Mauritius, Maldives, brochures for a full listing of our cancellation penaltiesPlease and procedures. CANCELLATION POLICY: refer to the Booking and operated business many other operators. We haveconfidentiality may result in these enhanced commercial terms being Sri Lanka, India, Dubai, Abuunlike Dhabi, Egypt, Jordan, Israel, Russia, Scandinavia, Conditions on the back pages of each of our brochures for a Vietnam, Malaysia,experience Borneo, Thailand, Bali, Kong, Singapore, Barbados, St. withdrawn without notice. 46 years of travel (weHong have survived many booms full listing of our cancellation penalties and procedures. Lucia, Jamaica, Cuba, Dominican Republic, Australia, Newwhat Zealand, and busts, ash clouds, strikes...). WeMexico, understand Irish USA, Canada, Antarctica, China, Japan, Nepal, Australia, South America, River TERMS holidaymakers want andVietnam deliver it all the time, as our loyal CREDIT CREDIT TERMS: Unless otherwise stated, all outstanding Cruises in Europe & Russia, and Africa. Unless otherwise outstanding be paid inatfullleast eight weeks customers show, time and again when they book with balances stated, mustallbe paid in balances full andmust cleared, and cleared, at least eight weeks prior to departure. Sunway reserves Sunway. prior to departure. Sunway reserves the right to cancel any TARGET AUDIENCE the right to cancel any bookings in situations where a balance remains bookings inthe situations where a balance remains outstanding As we have a broad range of products our target audience varies. We outstanding beyond recommended time deadline. DESTINATIONS SERVED: Morocco, Tunisia, Turkey, offer holidays to cater for couples, families, singles, over 55s, groups, beyond the recommended time deadline. Bulgaria, Sicily, Sorrento, Lisbon Madeira, honeymooners, wedding parties andCoast, so much Algarve, more. GENERAL INFORMATION Fuerteventura, Lanzarote, Gran Canaria, Costa Del Sol, BROCHURE DISTRIBUTION: Please email agrees to partner with Travel Centres in respect of its annual Majorca, Corfu,POLICY Cyprus, Lapland, South Africa, Kenya, Tanzania,Sunway brochures@sunway.ie for all brochure requests. CO-OP conference and supplier workshop. Sunway also offer a white label Zanzibar, Mauritius, Maldives, Sri inLanka, India, Dubai, Abu Sunway will be happy to assist agents joint promotions for advertising solution for travel agents who would like to integrate our booking GENERAL INFORMATION: Sunway agrees to partner shop sales. This must be agreed with agency sales in advance and is engine into their own website. The cost of this service is €715+vat Full Dhabi,orEgypt, Jordan, Israel, Russia, Scandinavia, Vietnam, with Travel Centres in Travel respect ofareitscontained annualwithin conference and on a case by case basis. details of our commercial terms with Centres Malaysia, Borneo, Thailand, Bali, Hong Kong, Singapore, a separate document that can beSunway accessed through Travel Centres supplier workshop. also offer a white label solution Barbados, St. Lucia, Jamaica, Cuba, Dominican Republic, agent intranet, the link to which can be found on the Travel Bug web for travel agents who would like to integrate our booking PRICING site. Members are reminded that these negotiated commercial terms Mexico, Australia, New Zealand, USA, Canada, Antarctica, engine into ownand website. Themay cost We have made our best efforts to provide you with competitive pricing private andtheir confidential their contents not of be this service is China,across Japan, Nepal, Australia, South America, River Cruises inare strictly all products. We will price match on like for like products, revealed to any third party under any circumstances. Failure to adhere €715+vat Europesubject & Russia, Vietnam and Africa. to availability. to this confidentiality may result in these enhanced commercial terms beingFull summarily withdrawn notice. details of ourwithout commercial terms with Travel Centres are TARGET AUDIENCE: As we have a broad range of SALES AND MARKETING contained within a separate document that can be accessed products our target audience varies. We offer holidays to CONTACT Sunway will support agents with promotional materials as requested. through DETAILS Travel Centres agent intranet, the link to which can cater for couples, families, singles, over 55s, groups, We are very keen to support agents in every way we can so we can work be found onSunway the Travel Bug web Members are reminded SUNWAY Head office: Travel Limited, Marinasite. House, Clarence honeymooners, wedding parties so much more. together to build sales. Please contact and mary.denton@sunway.ie that these negotiated commercial terms are strictly private Street, Dun Laoghaire, Co. Dublin CO-OP POLICY: Sunway will be happy to assist agents in European and reservations: confidential and their contents may not be revealed to (01) 2311800 | Longhaul: (01) 2311856 AGENT CONCESSIONS joint promotions for advertising or shop sales. This must be Accounts: any third party under any circumstances. Failure to adhere to (01) 2311804 | Ticketing Longhaul: (01) 2311810 We offer an Agency Staff Concession Scheme yearly. This is based on agreeda required with agency sales in advance and is on a case by case this confidentiality may result in these enhanced commercial amount of passengers booked beginning with €100 off per Agency Sales: agencysales@sunway.ie basis. booking based on 50 plus heads up to a maximum of €1500 off for 750 terms being summarily withdrawn without notice. Email: info@sunway.ie | Fax: (01) 2885187 | Web: www.sunway.ie plus passengers. We have a separate scheme for Summer, Winter and

PRICING POLICY: We have made our best efforts to provide you with competitive pricing across all products. We will price match on like for like products, subject to availability.

www.sunway.ie 97

It’s all about you!

• Widest product offering available to cater for all customer needs • Family focused properties available with facilities including: Aquamania, Kids Clubs, Family World and Sunstar • Superior properties available offering the highest standards of luxury • Dedicated cruise and long haul department • Experienced and friendly call centre staff available to answer any queries you may have • Attractive agency concession offerings • Marketing materials available for window displays • Regular brochure distribution 98

THOMAS COOK

THOMAS COOK Thomas Cook are based in Dublin and our team of 60+ staff are here to serve you. We are proud to have won the title “Best Sun Holiday Tour Operator” for 9 years especially as this award is selected by you the travel agent! Our highly trained staff with their deep knowledge and practical experience of our product are second to none. We constantly strive to provide you with a superior level of service and your clients with the holiday experience of a lifetime!

WHAT’ S NEW FOR 2013?

DESTINATIONS SERVED

Tenerife is a brand new destination for Thomas Cook this summer with direct flights available once weekly from the 2nd June – 6th Oct. We also have a total of 39 new properties available this year in a number of destinations. Finally – new for 2013 is our Escapades brand which is perfect for your clients in their early to mid-twenties who are looking for the perfect mix of entertainment and relaxation.

Costa Dorado, Costa Del Sol, Majorca, Ibiza, Menorca, Portugal, Madeira, Tunisia, Corfu, Crete, Cyprus, Zakynthos, Tenerife, Lanzarote, Gran Canaria, Turkey and Egypt.

We are very proud to have a total of 57 exclusive Thomas Cook properties on our portfolio for summer 2013. At Thomas Cook we have a huge breadth of differentiating product which is designed to help agents to service all walks of life by offering the perfect holiday to every customer that walks through your agency door. Families have the following options to choose from to keep the kids entertained: AQUAMANIA - Slides, pools and fun in the sun! Water-based holidays are a favourite with people of all ages so we’ve packed our most popular aqua hotels into one handy collection. SUNSTAR RESORTS are all about great entertainment! There’s fun activities to keep the whole family occupied and as the lights go down the curtain goes up on some sensational Sunstar evening shows performed by our very own Sunstar team. FAMILY WORLD - A great selection of 4-star resorts in a family-friendly environment, crammed with a wealth of outdoor sports, fun activities, quizzes and games designed to bring the whole family together and include our action-packed multi-activity Kid’s Club suitable for ages 3 – 11 years. KIDS CLUBS provide a thrilling action packed club for kids. Our clubs are divided into 3 age groups so that we can tailor make our activities for every age group.Dates of operation: 1st May – 31st October 2013. THE TIDDLERS - This club is suitable for ages 3-4 years THE SHOAL - This club is suitable for ages 5 - 7 years THE REEF - This club is suitable for ages 8 - 11 years CLUB 18-30 - This is Jetset DJs. Banging sounds. Biggest Nights. Nobody brings the party like Club 18-30. Your customers booking club 18-30 are in for one week long party they will never forget! The perfect mix of entertainment and relaxation; Escapades knows how to make the most of a few sacred days of chill out time. We created Escapades so that you could create memories that will last a lifetime for your customers. THE THOMAS COOK SUPERIOR COLLECTION comprises our top 4 and 5 star hotels. Our handpicked superior properties have a range of value-added benefits to ensure your customers are truly pampered! In terms of property choices we cover all board basis from self-catering to all-inclusive resorts and villas for those that prefer to do their own thing. Traditional charms options are there for anybody looking for a quaint and quiet hotel. For those looking further afield, our Far and Away department can help with long haul holidays. And finally our cruise department is also available for anybody interested in taking a slightly different holiday this year.

Each and every one of your clients will find something to suit them within the depths of our portfolio of worldwide destinations. We have a vast selection of family focused resorts, thousands of hotels, apartments and villas to choose from along with luxury cruises, short city breaks, exotic honeymoons and fabulous weddings.

SALES/MARKETING Thomas Cook does not offer an online discount to customers nor do we exclude reference to the local travel agent in our mass marketing promotions or advertising. We have an abundant supply of high quality brochures, posters and window displays available for your shops. Marketing materials are sent out at regular intervals but please feel free to contact us on brochures@thomascook.ie if you ever require any marketing materials or brochures delivered and we will promptly send these to you. Our dedicated and experienced call centre is here to assist you on a daily basis with any questions or queries you may have.

STAFF INCENTIVES Thomas Cook have always offered very attractive concessions for travel agents to avail of their holidays. Information is distributed annually – usually at the start of the year and is linked to overall performance.

TRAINING/FAMS We extensively train our own staff on our product range so that they can assist you with any information you may require. Our brochures are carefully put together to showcase the properties and to give factual and useful information. Individual training for members can be arranged on request.

BROCHURE DISTRIBUTION As part of our service to you it’s vital to us that you receive regular and frequent supplies of our brochures. We are conscious of your limited storage space and only deliver brochures to you if you are in agreement by sending regular communication by email first to seek approval.

TOUR OPERATORS

UNIQUE SELLING POINTS

TARGET AUDIENCE

CONTACT DETAILS 20D Beckett Way, Parkwest Business Park, Nangor Rd, Dublin 12 Reservations: 01514 0328 | Groups: 01 514 0327 TC Weddings: 01 514 0390 | TC Cruise: 01 514 0336 TC Far & Away: 01 514 0316 | TC Sport: 01 514 0405 Club 1830: 01 514 0318 | Flexible Trips: 01 514 0308 Accounts: 01 514 0480 | Document Services: 01 514 0450 Email: amend@thomascook.ie | Website: www.thomascook.ie

100

TRAVEL FOCUS

TRAVEL FOCUS Travel Focus is an Irish owned company offering quality holidays to a wide range of worldwide destinations since 1998. We pride ourselves on innovation and flexibility, and offer a full range of travel services. Travel Focus is not only adept at tried-and-tested itineraries; we also offer unique customised holidays to suit our clients’ exact requirements.

ABOUT US

CONTACT DETAILS

We consistently research and monitor our products to ensure quality at a value-for-money price. Our highly experienced staff are available to assist with all your enquiries and have first-hand knowledge of our products.

7, Anglesea Terrace, Cork.

So whether your client wants to sit in an open land rover whilst less than 15 feet away from a pride of lions; marvel at the scenic beauty of Cape Town or laze on one of the magnificent golden beaches of Mauritius or the Caribbean, Travel Focus are on hand to tailor-make their dream holiday.

LoCall: 1890 929 323 Email: Tailormade@travelfocus.ie Web: www.travelfocus.ie

WHY BOOK WITH TRAVEL FOCUS •

Travel Focus is a 100% Irish owned and operated company based in Cork since 1998. We are fully licenced & bonded and have all the necessary insurance in place.

•

Travel Focus does not compete with travel agents by using a direct sell website.

•

If your client should contact us directly after we have given you a quote we will refer the client back to you and we will not quote your client directly.

•

We offer a top quality product and use only the best ground handlers on the ground so you can be assured your clients’ are looked after from the time they depart to their arrival home.

•

The Travel Focus reservation team are vastly experienced and have an in-depth knowledge of our product. Each quotation is tailor made to your clients’ exact requirements and budget (this can sometimes take a little longer but it is also why less than 1% of our clients’ complain).

•

We offer the most extensive Southern Africa product on the Irish market.

•

We have an agent Lo Call No 1890 929 323.

GENERAL INFORMATION

TOUR OPERATORS

101

Shoppers Paradise... Expect More!

Young and Lively... Think Fun in the Sun!

Think Families & Excitement

For Fantastic Beaches, Unlimited Peace and Tranquility

DIRECT FLIGHTS FROM DUBLIN CORK & SHANNON

01-871 9444 www.wingsabroad.ie 102

7141 WINGS ABROAD TravelCentres About_AW:01/13

14/01/2013

16:40

Page 1

BOOKABED.IE

WINGS ABROAD

CONTACT DETAILS: Suite 330, The Capel Building, Marys Abbey, Dublin 7 Reservations: 01-8719444

THE TURKISH SPECIALISTS info@wingsabroad.ie Bookabed is Ireland’sHOLIDAY award winning accommodation onlineEmail: wholesaler who provides Website: www.wingsabroad.ie

of hours, Emergency Only: 087-9264263 Global content to the travel trade. We do not compete in theOut b2c arena. Our booking engine offers same day availability. We pride ourselves on our outstanding customer service, which is all backed up by our Irish call centre staff and our Business Development ABOUT US: Team who are always on hand to assist you with any of your needs.

Established in 2010 Wings Abroad are an Irish owned Tour Operator. We offer a carefully selected specialist programme to Turkey.

WHAT’ S NEW FOR 2013?

WHY CHOOSE WINGS ABROAD:

TRAINING/FAMS

We have implemented a new Customer Relationship Management Bookabed partake in any Travel Centres training programmes where system and a new Live Chat feature that allows are agents contact possible. Individual training can be arranged with our Business staffservice more conveniently faster. The new CRM system •Bookabed Quality from aand dedicated Agency Support Team in Dublin. Development Team when required. We also organise a minimum of allows staff to track information more conveniently on bookings and three escorted FAM trips per year. We can also facilitate the organising of •allows Dedicated Peninsula Tours Team in Turkey - (who have 25individual years FAMs experience the Irish Market). each staff member to see all of the correspondence for a booking your own if assistancein is required. so that they can respond faster to your queries. We are also delighted •toSelection of " Wings" properties exclusive to Wings Abroad. announce that we are able to offer agents a direct connect into our inventory by of an XML link given your clients directonline access discounting. • Supportingwaythe Irish Travel Trade - no to our global competitive pricing inventory. We have also launched Cancellation penalties are as per our agency Terms and Conditions •a Always thesystem trade 1st of the ourhardship latestoutprices and new Global inform Group bidding so as to take of andpromotions. are stipulated at time of booking and on your confirmation having to contact multiple properties for quotes. Please contact us for a documentation, however if you are penalised please contact us for •demonstration Easy to use website - with videos enabling you to provide a better visual service to your customers. on all these new “agency friendly” tools. assistance in having fee’s waived. We will always do our best to assist.

CANCELLATION POLICY

• We constantly look for new ways of expanding & investments. CREDIT TERMS •UNIQUE IncreasedSELLING capacityPOINTS on all routes (Extended season on Shannon to Bodrum). We support the trade! Our wholesale rates are only offered to travel Post Departure as per agency terms with Travel Centres. •agents. NewWe4*+ All Inclusive hotel in inKusadasi (Palm Wings) - due to open its doors in May 2013. do not compete against travel agents the b2c environment. Brochure Distribution- N/A – Global of Hotel and transfer content . •DESTINATION IncreasedSERVED selection properties on the Bodrum Peninsula (Gumbet & Bitez). We only operate in the b2b environment. GENERAL INFORMATION •TARGET 80%AUDIENCE of our –bed capacity is guaranteed. enjoyscompanies. a long established working relationship with Travel •CO-OP 70% ofPOLICY our bed capacity is in properties owned byBookabed our sister Centres and feel that the value proposition is mutually beneficial for all members. We feelex ourDublin, standards, pricing practices are fully in •Bookabed We have a choice airports to get you to your destination Cork and & best Shannon. are happy to work of with3agents on regional promotions

line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our Throughout the year Wings Abroad will operate “Agent Specials” at very generous concession commercial terms are strictly private and confidential and we ask that rates. Thisstrive willtoenable you samplepricing thepolicy, Wings Abroad product services first hand. We constantly provide the mostto competitive you do not provideand any third party anyat access to its content or access however for any reason if we fail to offer the lowest price on a like for to our password protected booking engine. Failure to adhere to this like basis we will offer a price match policy. Please email a screen shot to confidentiality may result in these enhanced commercial terms being info@bookabed.ie for our review. withdrawn without notice. whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance.

STAFF INCENTIVES:

PRICING POLICY

TRAINING:

We participate in the Travel Centres Webinar programme but can also provide one-to-one and SALES/MARKETING one-to-many training on-site. If you require anymore contact: Thecla Lecane at thecla@wingsabroad.ie The only marketing campaigns that we do are targeted to travel agents only. We advertise pricing and promotions by the use of banner adverts on our site or email / ezine’s to our agency database only.

RESORTS SERVED:

• Altinkum

STAFF INCENTIVES

CONTACT DETAILS

• Bodrum (Bodrum, Gumbet, Bitez)

TARGET AUDIENCE:

Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

Reservations: 0818 365 465 / 049 855 0942 Groups: groups@bookabed.ie

TOUR OPERATORS

• Kusadasi

Accounts: accounts@bookabed.ie

Wings Abroad have something for everyone. Families / Couples / Young and Lively / Honeymoon.

AGENT CONCESSIONS

Bookabed travel CLOSE are pleased to offer all travel agents own personal YOUNG CLOSE TO ALL FULL BOARD TO THE COUPLES AND LIVELY THE BEACH reservations withPLUS a 10% discount off ourINCLUSIVE net rates. Please email info@ CENTRE bookabed.ie and our staff will apply the discount. We will also apply for upgrades, in room amenities where possible.

Administration: info@bookabed.ie

Customer Service: complaints@booked.ie

FREE CHILD FAX: PLACES

FAMILY

01 285FRIENDLY 0649

EXCLUSIVE TO WINGS ABROAD

Website: www.bookabed.ie

PRICE POLICY:

At Wings Abroad our Price Policy is Simply “The price you see is the price you pay.” Whether a booking is made online/via phone, through a Travel Agent, the price is the same... we do not discount direct!

103

CONFERENCE 2012

SPEAKER

AGENT OF THE YEAR

JOHN McGUIRE - ENTREPRENEUR/TV PRESENTER/AUTHOR

BLUE INSURANCES - O’HANRAHAN TRAVEL

AGENT OF THE YEAR

BREAKAWAY - ROSCREA TRAVEL

A2B TRANSFERS - KING TRAVEL

SPEAKER

ROSIE MELEADY - WEDDINGS EXPERT

GALA DINNER

JON KNIGHT (SILVERSEA) AND ADORING FANS! 104

WORKSHOP

SATURDAY SUPPLIER WORKSHOP

AGENT OF THE YEAR

WINGS ABROAD - LEE TRAVEL

AGENT OF THE YEAR

BOOKABED - MARBLE CITY TRAVEL

AGENT OF THE YEAR

HURTIGRUTEN - THE TRAVEL BROKER

AGENT OF THE YEAR

GLOBE HOTELS - O'HANRAHAN TRAVEL

NETWORKING

THE GIRLS OF PLATINUM TRAVEL

CONFERENCE 2012

CONFERENCE 2012 BOOKABED.IE

AGENT OF THE YEAR ACTIVITIES PRESENTATION Bookabed is Ireland’s award winning accommodation online wholesaler who provides Global content to the travel trade. We do not compete in the b2c arena. Our booking engine offers same day availability. We pride ourselves on our outstanding customer service, which is all backed up by our Irish call centre staff and our Business Development Team who are always on hand to assist you with any of your needs.

WHAT’ S NEW FOR 2013? We have implemented a new Customer Relationship Management system and a new Live Chat feature that allows are agents contact ROYAL CARIBBEAN MARBLE CITY TRAVELand faster. The new CRM MSC MANICURES Bookabed staff -more conveniently system allows staff to track information more conveniently on bookings and allows each staff member to see all of the correspondence for a booking so that they can respond faster to your queries. We are also delighted to announce that we are able to offer agents a direct connect into our inventory by way of an XML link given your clients direct access to our global competitive pricing inventory. We have also launched a new Global Group bidding system so as to take the hardship out of having to contact multiple properties for quotes. Please contact us for a demonstration on all these new “agency friendly” tools.

NETWORKING

CO-OP POLICY

METROPOLITAN TOURS

CANCELLATION POLICY

CREDIT TERMS Post Departure as per agency terms with Travel Centres. Brochure Distribution- N/A

GENERAL INFORMATION

Bookabed enjoys a long established working relationship with HOLIDAY AUTOS - HARVEY TRAVEL FLORENCIA, PATRICIA & VERONICA FROMTravel ARGENTINA

Bookabed are happy to work with agents on regional promotions whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance.

AGENT OF THE YEAR

Bookabed partake in any Travel Centres training programmes where possible. Individual training can be arranged with our Business AN ATTENTIVE AUDIENCE! Development Team when required. We also organise a minimum of three escorted FAM trips per year. We can also facilitate the organising of your own individual FAMs if assistance is required.

AGENT OF THE YEAR

UNIQUE SELLING POINTS

JOHN MCKIBBIN AND SUZANNE SHELDON

TRAINING/FAMS

Centres and feel that the value proposition is mutually beneficial for all members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our commercial terms are strictly private and confidential and we ask that you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

AGENT OF THE YEAR

SPEAKER

STAFF INCENTIVES

IRISH FERRIES - CORRIB TRAVEL

CONTACT DETAILS

MSC CRUISES - MARBLE CITY TRAVEL

JOHN MCEWAN - ABTA CHAIRMAN

Reservations: 0818 365 465 / 049 855 0942

Throughout the year Bookabed offer various individual incentives.

Groups: groups@bookabed.ie

Please ensure that you check our site for all current promotions. SPEAKER IT’S A LONG WAY FROM TIPPERARY AGENT OF THE YEAR Accounts: accounts@bookabed.ie

AGENT CONCESSIONS

Administration: info@bookabed.ie

CLARE DUNNE - PRESIDENT, I.T.A.A.

Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

THE GANG FROM BOWE TRAVEL!

GENERAL

SILVERSEA - LEE TRAVEL 105

CONFERENCE 2012

SUPPLIER OF THE YEAR

WORLD TRAVEL CENTRE - JOINT WINNERS

GALA DINNER

MSC RECEPTION

CHARITY PRIZE DRAW

MY MOJITA IS BIGGER THAN YOURS!

WINNERS OF CANON DIGITAL CAMERAS

SUPPLIER OF THE YEAR

WILL WALSH, JOHN SCANLON & LEE TRAVEL

WINGS ABROAD - JOINT WINNER

SPOT PRIZE WINNER

SATURDAY BUFFET LUNCH

SIOBHAN GERAGHTY - CAVAN TRAVEL

AGENT OF THE YEAR

THOMAS COOK - CREATION TRAVEL 106

HURRY UP – I’M STARVING!

AGENT OF THE YEAR

SUNWAY HOLIDAYS - BLACKPOOL TRAVEL

GALA DINNER

THE SMILIEST TABLE IN THE ROOM!

AGENT OF THE YEAR

1STS - TRAVELWORLD

AGENT OF THE YEAR

CRYSTAL HOLIDAYS - O'HANRAHAN TRAVEL

CONFERENCE 2012

BOOKABED.IE

SUPPLIER WORKSHOP GALA DINNER PAPPARAZZI BOARD Bookabed is Ireland’s award winning accommodation online wholesaler who provides Global content to the travel trade. We do not compete in the b2c arena. Our booking engine offers same day availability. We pride ourselves on our outstanding customer service, which is all backed up by our Irish call centre staff and our Business Development Team who are always on hand to assist you with any of your needs.

WHAT’ S NEW FOR 2013?

TRAINING/FAMS

We have implemented a new Customer Relationship Management Bookabed partake in any Travel Centres training programmes where system and a new Live Chat feature that allows are agents contact possible. Individual training can be arranged with our Business Bookabed staff&more conveniently and faster. The new CRM PETER FRIEDRICH JOHN MCKIBBIN - TRAVELCUBE DENISsystem DUNNE IS LIKE THE CAT THAT GOT THE Team CREAM!when required. AUDREY ARE JUST GOOD FRIENDS! Development We AND alsoJANE organise a minimum of allows staff to track information more conveniently on bookings and three escorted FAM trips per year. We can also facilitate the organising of allows each staff member to see all of the correspondence for a booking your own individual FAMs if assistance is required. so that they can respond faster to your queries. We are also delighted to announce that we are able to offer agents a direct connect into our inventory by way of an XML link given your clients direct access to our global competitive pricing inventory. We have also launched Cancellation penalties are as per our agency Terms and Conditions a new Global Group bidding system so as to take the hardship out of and are stipulated at time of booking and on your confirmation having to contact multiple properties for quotes. Please contact us for a documentation, however if you are penalised please contact us for demonstration on all these new “agency friendly” tools. assistance in having fee’s waived. We will always do our best to assist.

SATURDAY BUFFET LUNCH

AGENT OF THE YEAR

CANCELLATION POLICY

CO-OP POLICY

DECLAN O’CONNELL PRAYS FOR A MIRACLE!

CREDIT TERMS Post Departure as per agency terms with Travel Centres. Brochure Distribution- N/A

GENERAL INFORMATION Bookabed enjoys a long established working relationship with Travel CIARA MOONEY AND DARACH CULLIGAN Centres and feel that the value proposition is mutually beneficial for all members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our commercial terms are strictly private and confidential and we ask that you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

TRAVELCUBE - THE TRAVEL BROKER

Bookabed are happy to work with agents on regional promotions whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance.

PAPPARAZZI BOARD

SUPPLIER WORKSHOP

AGENT OF THE YEAR

STAFF INCENTIVES

IRELAND’S NEWEST BOY BAND!

CONTACT DETAILS

ANITA VALENTE - DISCOVERY PUGLIA

ATTRACTION WORLD - O'HANRAHAN TRAVEL

Reservations: 0818 365 465 / 049 855 0942

Throughout the year Bookabed offer various individual incentives. Please ensure that you check our site for all current promotions.

Groups: groups@bookabed.ie

AGENT CONCESSIONS

Administration: info@bookabed.ie

SATURADY BUFFETAccounts: LUNCHaccounts@bookabed.ieAGENT OF THE YEAR

NO MEN ALLOWED!

NICE CAMERA!

Customer Service: complaints@booked.ie FAX: 01 285 0649 Website: www.bookabed.ie

GENERAL

GALA DINNER

WORLD TRAVEL CENTRE - O'HANRAHAN TRAVEL 107

SALES STATS Keep a record of Affordable Car Hire your monthly sales A2BAirportParking.com for each preferred supplier by recording A2BTransfers.com them manually into the grid below and Attractionworld.com compare them to your equivalent production Azamara Cruises for the year before so you can accurately Blue Insurances track your agencyâ&#x20AC;&#x2122;s overall performance. Bookabed

Breakaway Celebrity Cruises Contiki Cosmos Cruisingexcursions.com Crystal Holidays Cunard Cruise Lines (via Thomas Cook) Discover Travel Discovery Puglia Do Something Different Globe Hotels Holiday Autos Holland America Line (via Thomas Cook) Hurtigruten Insight Vacations Interhome Irish Ferries Island/Thomson Cruises Keycamp Mercury Direct MSC Cruises P & O Cruise Lines (via Thomas Cook) Princess Cruise Lines (via Thomas Cook) ResortHoppa Royal Caribbean Line Scandinavian Airlines Silversea Cruises Sunway Thomas Cook Travelcube Travel Focus Uniworld River Cruises Wings Abroad World Travel Centre

108

JANUARY

FEBRUARY

MARCH

APRIL

MAY

2012 / 2013

AUGUST

SEPTEMBER

OCTOBER

NOVEMBER

DECEMBER

2012 / 2013

SALES STATS

JULY

GENERAL

JUNE

109

CONTACT DETAILS: Suite 330, The Capel Building, Marys Abbey, Dublin 7

THE TURKISH HOLIDAY SPECIALISTS

KUSADASI

Pigeon Island

Korumar Marina Hotel Hotel Grand Onder Hotel

Carina

Ladies Beach

Reservations: 01-8719444 Email: info@wingsabroad.ie Website: www.wingsabroad.ie Out of hours, Emergency Only: 087-9264263

Kustur Holiday Village

Golden Day Wings Hotel

Golden Gate

Melissa Pine Club Fantasia Hotel Palm Wings Kusadasi

Marbel Hotel

Kusadasi - Places to see... • Ephesus - One of the best preserved archaeological sites in the world • Virgin Mary’s House - Her house is in the mountains close to Ephesus. • Explore Pigeon Island and visit the museum. • Go on a day trip to Pamukkale, one of Turkey’s top attractions with its cotton-look terraces.

Myndos Gate Bodrum Marina Bodrum Castle Port Mausoleum Amphitheatre Ruins of Pedesa

• Visit one of the Kusadasi Markets. • Visit a Hamam and have a Turkish Bath. • Enjoy a bit of splash and slide at Adaland & Aqua Fantasy Water Parks. • Kusadasi by night - Enjoy fun evenings of live music & entertainment in the famous Bar street.

Summer Garden Ambrosia Hotel Safir Hotel Lemon Tree Kaseria Hotel

1 2 3 4 5

6 7 8 9

Serhan Hotel Baba Beach Hotel Sami Beach Hotel Hotel Bagevleri

4 5

N W

E 2

1 3

9 7

Gumbet

BODRUM

Bitez

Bodrum - Places to see... • Bodrum Castle - An unforgettable journey back to medieval times. • The Mausoleum - One of the seven wonders on the ancient world.

• Halikarnas Disco - Dance the night away with up to 5,500 fellow partygoers at one of the biggest open air nightclubs in the world. • Shop till you drop in the Oasis Shopping Centre at Bodrum's biggest shopping & entertainment centre.

TRAVELCENTRES.IE

NOTES

All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher.

Travel Centres, 14, The Fairways, Golf Links Road, Dunmore East, Co. Waterford, Ireland. Tel: 051 383622 / 051 810003 Email: Info@travelcentres.ie Website: www.travelcentres.ie

Publisherâ&#x20AC;&#x2122;s Note: Whilst care has been taken in compiling the information contained in this manual, the publishers cannot accept responsibility for any errors or omissions. ÂŠ Travel Centres 2013.

111

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