CLIENT STORY

It’s no secret that the mortgage industry is booming right now. With historically low interest rates that have no end in sight, American families have endless opportunities to build and strengthen their personal wealth by investing in real estate. These rates also mean massive numbers of people refinancing. Which is great, but when companies prioritize refinance business over purchase business, it can create problems for families who have a tight deadline and need a place to live.

When markets are red hot and inventory is low, it becomes even more important than ever to choose a mortgage company that is personally vested in your outcome. Treadstone has always been people centric and relationship based with a goal of positively impacting our customers’ lives. However, it’s one thing for us to say it, but it’s an entirely different story when our clients experience it.

First time home buyers, Amy and David, were excited, albeit nervous, to begin the search for a place to call home. With a baby on the way, a competitive housing market, and the uncertainty of searching for a home amidst a pandemic, they were a bit intimidated by the process. Initially, the couple applied with a mortgage company that offered them perks through Amy’s employment. After several voicemails and emails went unanswered by the mortgage company, they grew nervous and turned to their realtor, Travis Moelker for help. Travis recommended Kevin Polakovich (KP) and his team at Treadstone; having worked with Treadstone often, Travis knew they were in good hands. Amy and David contacted Treadstone immediately and spoke with one of Kevin’s Loan Officer Assistants, Heidi. From that initial phone call, Heidi gathered all the information necessary and had them preapproved in 48 hours. “We went from waiting 2 months without any communication to a pre-approval in less than 48 hours. During that 48 hours, we heard from Heidi multiple times… My husband and I knew that we had found a company that truly was invested in their customers.”

In this fast-paced market, your mortgage company needs to be ready to move when you are! Their offer was accepted on their new home within three days of receiving their pre-approval letter from Treadstone, so they had no time to waste. As soon as their offer was accepted, the KP Team went to work on their mortgage. Amy explains, “I received an email at least every other day with additional information and was asked if we had any questions along the way. Due to the diligence of the entire staff, we were able to close 24 days after our offer was accepted!”

The Treadstone team took the time to make sure Amy and David were in the loop on every step and took the time to explain the mortgage process to the first-time home buyers. Happily answering questions and never rushing, the KP Team made sure Amy and David knew they were valued.

Treadstone did all of the leg work! They took the stress and worry out of buying a house. It was easy for us to put our trust and future in Treadstone’s hands.

Amy and David have since been able to move into their very first home where they patiently await the arrival of their newest addition! It is stories like these that drive all

of us at Treadstone to do what we do: mortgages—better, faster, smarter.