Keeping you informed Getting involved

We also wanted to understand if our customers feel informed, listened to and able to review and feedback on our services easily.

64% of you said we keep you informed of how we are performing and using your feedback to make improvements.

52% of you agreed that we listen to your thoughts and opinions on our services.

45% of you agreed that we give you the opportunity to influence the decisions we make.

48% of you agreed that you have the opportunity to review and scrutinise our services.

We know we have some work to do here and will be looking at how we can keep tenants better informed of what we are doing and how we are using their feedback going forward.