TIPS FOR HAPPY PROGRAM REGISTRATION

We want you to be able to register for our programs with the least amount of headache. On registration days, our staff are dealing with a high volume of customers - let’s get you ready with some answers to Frequently Asked Questions which will help you avoid any technical delays:

#1 - Verify your TLC account BEFORE

We highly recommend you make sure your TLC account is complete and fully functional registration day to avoid any technical issues that could delay your registration. You may have duplicate accounts, or multiple email addresses attached to your family, or some of your children may not be correctly linked to your family account.

#2 How do I add new family members to my TLC account?

Login to your TLC online account. Under your name, choose MY FAMILY in the drop-down menu. Click on the ADD button and fill in the required fields.

#3 Can’t I just make a new account? No, you cannot create an account online. Please call our front desk team BEFORE registration day to create a new account.

#4 - If the program you want is full, should I join the Waitlist?

We have Waitlists available for all courses, and using them can pay off! If a place becomes available in the course on which you’re waitlisted, or if demand is sufficient and space/instructors are available, additional courses may be added – in both situations we will contact you directly to offer you a place, so make sure we have your correct phone number and email on account. Waitlisting can be done online or by calling our front desk team.

#5 What is a Wellness Program Pass?

If you take part in registered courses and use professional services at the TLC, but don’t really use our other facilities like the gym or the pool, then the TLC Wellness Pass might be right for you. This pass provides you with 365 days of early registration and member pricing for programs and services!

For more information 780-960-5080 ext 0