Directions Automotive by Phil Beebe

SUNDAY, MARCH 28, 2010

AUTOMOTIVE SECTION F

DIRECTIONS

YOUR GUIDE TO AREA BUSINESSES AND SERVICES Which dealership owner won Ball State University’s Benny Award in recognition of his dealership’s contributions to the university?

One local dealer makes it a priority to cut the national average time of buying a car in half — from four hours to two hours. Find out who inside.

What service center is the only one in ECI to have earned Automotive Service Excellence Blue Seal of Excellence Awards for each of the past three years?

A SPECIAL ADVERTISING SECTION PRESENTED BY:

2F • Sunday, March 28, 2010 ADVERTISEMENT

Merchant’s Guide

Also inside

SECTION F: AUTO

What venue entertained more than 88,000 people in 2009 and had one visitor exclaim, ‘There’s so much you can see and learn and the people are always wonderful’? SECTION I

SECTION G: HEALTH & WELLNESS 2-3G | Ball Memorial Hospital

Your

rvic es

DIRECTIONS

Who built a “Kidsatorium” for its children’s church, which allows kids to have plenty of space inside to play and learn together for events like Wacky Wednesdays? SECTION H

ide gu

12F | Mark’s Service Center

6-7G | Muncie Delaware Stormwater Management

to an are a businesses

4-5G | Lifestream Services

11H | Garden View Funeral Home & Gardens of Memory Cemetery

6-7I | Minnetrista

12H | MITS

8-9I | SilverTowne

13H | Muncie Mission

10I | Gordy Fine Art & Framing Co.

14H | Shelter Insurance

4-5H | Muncie Sanitary District 8-9H | Selma UMC

SECTION I: RETAIL/ ENTERTAINMENT 2-3I | Delaware County Fair

10H | Clean Cut Lawn & Landscape

4-5I | Dillman’s Furniture

6-7H | MutualWealth

12th Annual SPRING

Blackford

Grant

Madison

Jay

Delaware

11I | Heartland Exchange

Randolph Henry

12I | Jack’s Camera Shop 13I | Muncie Music Center 14I | Holder Bedding

JOB FAIR

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MUNCIE NISSAN

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By Ken Wickliffe

any car dealerships talk about value and buyer assurance, but how many provide their customers with a nationwide, lifetime powertrain warranty on every new and preowned vehicle they sell? One that does is Muncie Nissan. Just as Nissan has become known for its high-quality car line that offers exceptional value, Muncie Nissan strives to give customers more than they expect — before, during and after the sale, according to Rex Collins, owner of the dealership. Muncie Nissan’s lifetime limited warranty, which is part of a nationally-recognized plan, is purchased by the dealership on the customer’s behalf, and provided to every new-or used-vehicle buyer at no charge, he explained. Scott Manwaring, business manager at the dealership, added that many of the dealership’s other services, such as free car washes, are designed to offer an extra measure of value to each customer. “All of our sales and service customers

can come in and use our car wash any time they like at no charge,” he said. “It’s an extra service we’re glad to provide because we appreciate our customers and we share the pride they take in their vehicles.” Another way the dealership shows respect for its customers is by placing a high value on their time, Manwaring added. “National statistics show that it takes, on average, about four hours to buy a car at most dealerships,” he said. “We try to cut that in half, and we also work to save our customers’ time on every other contact with our dealership, such as when they come in for service.” Two Master Technicians With two Nissan-certified Master Technicians, Muncie Nissan is the source for expert service, during and after the warranty. Muncie Nissan is also the place for routine maintenance, such as oil changes, with frequent specials and offers that make skilled service, by certified technicians, no more costly than taking the vehicle to a discount service facility.

Exceptional Vehicles With a full line of world-class vehicles that are consistently ranked highly in consumer-satisfaction and quality surveys, Nissan is known for offering style, technology, and value in every market segment, Manwaring said. Nissan’s Leaf, a 100-percent electric, zero-emission vehicle, illustrates the company’s commitment to bringing consumers vehicles that meet their needs, protect the environment, and reduce dependence on petroleum, he said. The Leaf is expected in dealerships later this year. Contact Information Located at 501 W. McGalliard Rd., Muncie Nissan’s sales department is open from 9 a.m.-9 p.m. Monday through Friday, and 9 a.m.-9 p.m. Saturday. The service department is open from 7:30 a.m.-5:30 p.m. every weekday except Wednesday, when the hours are 7:30 a.m.-7:00 p.m. Contact the dealership at (765) 284-1100, or online at muncienissan.com.

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AMERICAN CHEVROLET CADILLAC

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By Ken Wickliffe

t American Chevrolet Cadillac, several all-new vehicles, an unparalleled 100,000-mile warranty — and a dealership that’s committed to providing the best service and maximum value — combine to create an ideal car-buying experience for Muncie-area residents. “In addition to our loyal customers, we’re excited by the number of people visiting us for the first time,” said Dale Aaron, assistant sales manager at American Chevrolet Cadillac of Muncie. “Among those changing over to Chevy or Cadillac from other brands are some who are purchasing their first-ever American-made vehicle.” New or completely-redesigned for 2010 are the Chevrolet Equinox and Camaro, the Cadillac SRX, and a new Sport Wagon version of the Cadillac CTS. Combined with the strength of the entire lineup, including the award-winning Malibu, and the versatile, best-selling line of Chevy trucks, Chevrolet and Cadillac truly have the perfect vehicle for every driver.

Chevrolet Equinox At up to 32 miles per gallon, the 2010 Equinox has the highest highway economy rating in its class, and the vehicle’s mileage, refinement and build quality have been making for strong sales, according to Blake Absher, assistant sales manager. “If people want to see what General Motors can do, come in and drive this Equinox and compare it to the foreign brands,” he said. “The vehicle speaks for itself.” Chevrolet Camaro Popular among car enthusiasts of all ages, the new Camaro combines yesterday’s “muscle car” style with today’s technology, says Nate Allen, assistant sales manager. “For those who recall the early Camaros, the new one seems to bring back memories of happy times,” he said. “But the younger people love this car just as much, for they have heard or read about the older Camaros and know how great they were, but they also know this one is much more advanced mechanically.” Cadillac SRX Offering a 265-horsepower, 3-liter, direct-injected V6 or a 300-horsepower, 2.8-liter turbocharged V6, Cadillac’s all-new SRX offers practicality and performance, along with excellent fuel efficiency, according to Jama Pippin, assistant sales manager. High-tech electronics are behind many of the SRX’s features, she said, citing adaptive forward headlamps that swivel to illuminate the road ahead in a curve, and a navigation system with a “pop-up” screen and threedimensional imaging.

tomer satisfaction, American Chevrolet Cadillac focuses on providing value to the people of Muncie and surrounding areas. “From our two world-class technicians — and the entire service department — to our sales department that takes the time to fully understand all of our products, I see every day the pride that our employees take in serving our customers,” said Rod Huffman, general sales manager. “We know there are dozens of places our customers can buy a new Chevrolet, Cadillac or pre-owned vehicle, but they choose to buy here, and to keep coming back, because we’re hard-working people who share their values and their high personal standards.” Steve DeAnda, owner of the dealership, said he appreciates the customer confidence that makes American Chevrolet Cadillac a continuing success. “Above all, I want to thank our customers for the confidence they continue to place in us,” he said. “Even as the auto industry has been going through some difficult times, our local market share continues to increase due to the loyalty of our existing customers and their willingness to recommend us to their friends and family members.”

Community Involvement An active member of the community, American Chevrolet Cadillac has supported more than 100 area groups, organizations and charities, including A Better Way Foundation, the American Cancer Society, United Way of Delaware County, Ball State University, many area schools, and several Little League teams. In addition, the dealership cooperates with local agencies to sponsor free car seat safety checks to help ensure children’s safety seats are in good working order and installed properly. “Community awareness and involvement comes natuCadillac CTS Sport Wagon Giving Cadillac a highly-competitive entry in a mar- rally for us,” Huffman said. “Our staff members are also ket formerly dominated by European imports, the CTS citizens who care about making our community an even Sport Wagon is roughly the same size as the popular better place to live.” CTS sedan, but it offers added cargo room and versatilConvenience and Accessibility ity, Absher said. Available with the full range of Cadillac Located at 4101 W. Clara Ln., American Chevrolet amenities, the CTS Sport Wagon offers many advantages competitors do not, such as the ability to run on regular, Cadillac’s sales department is open from 8 a.m.-7 p.m. Monday- Friday, and 9 a.m.-5 p.m. Saturday. The service and rather than premium, fuel. parts departments are open 7 a.m.- 6 p.m. Monday --Friday, and 8 a.m.-4 p.m. on Saturday. The dealership may be conIt’s The People That Matter The highest-ranked GM dealership in this area in cus- tacted at (765) 289-1801, or online at driveamerican.com.

“Above all, I want to thank our customers for the confidence they continue to place in us. Even as the auto industry has been going through some difficult times, our lcoal market share continues to increase due to the loyalty of our existing customers and their willingness to recommend us to their friends and family members.” — Steve DeAnda, President (pictured above)

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BILL MCCOY

FORD LINCOLN MERCURY

By Ken Wickliffe

espite a weak national economy, Ford Motor Company recently declared a profit for 2009. Ford’s vehicles, which have come to symbolize the ability of a well-run American company to compete in a world market, have been widely praised for their exceptional quality by consumer organizations, automotive publications, and drivers alike. Bill McCoy Ford Lincoln Mercury is Muncie’s dealer for the company’s entire line of cars, trucks, crossovers, SUVs, and commercial vehicles. Family-owned for its entire 31 years in business, the local dealership parallels Ford’s world-class quality with its own reputation for a knowledgeable, professional sales staff and skilled, highly-trained service technicians. “My dad founded the dealership in 1979, and many of our staff have been with us 20 years or more, which makes for tremendous customer loyalty,” said Mike McCoy, owner of the dealership. “We know our customers, and they know us. “We take pride in being upfront, honest and also offers America’s most efficient hybrid SUVs straightforward with all of our customers, wheth- — the Ford Escape and Mercury Mariner. er someone has bought several vehicles here or is New vehicles for 2010 also include the Transit buying his or her first one.” Connect, a practical utility vehicle that can save companies thousands of dollars a year in fuel Ford Quality costs, compared to less fuel-efficient vehicles With a car line that includes the Ford Fusion with similar capabilities. and Mercury Milan hybrids, America’s most fuelLincoln’s new MKT, a full-size luxury crossover, efficient sedans, as well as the award-winning, offers a full complement of innovative, high-tech all-new Taurus and Taurus SHO, Ford Motor features, spacious seating for up to seven passenCompany’s entire vehicle line is consistently gers, and excellent fuel economy for its class. highly-ranked for quality by such organizations The Mustang, restyled for 2010, is the latest as J.D. Power and Associates. Moreover, the version of the company’s legendary pony car — a company’s quality ratings keep climbing, with an car that gave birth to an entire class of vehicles. overall increase of 17 index points last year, J.D. “Henry Ford’s original vision and innovation Power has announced. stays with the company today, which is why Ford Ford’s emphasis on quality has produced the remains a leader in the United States, as well as industry’s best vehicles, and in the process placed Spain, the United Kingdom, the rest of Europe, the company in a stronger financial position than and throughout the world,” McCoy said. other carmakers. Ford never had to accept any government bailout money, McCoy noted. Service Department and Body Shop “With such models as the Ford Fusion and One of the first dealerships in the Muncie area Focus, the Mercury Milan and Lincoln MKZ, Ford to offer Saturday service hours, Bill McCoy Ford has been responding to market trends, placing Lincoln Mercury’s service department employs more emphasis on its car lineup,” he said. “These experienced, Ford Certified technicians. cars offer the same quality that has made Ford’s “With the complexity of vehicles today, there trucks and SUVs leaders in the market.” are far more electronic components than in the The Ford F-150, just redesigned for last year, is past, new fuel systems, high-tech safety compoone of the world’s best-selling vehicles of all time, nents — and a growing number of hybrid powwith some 32 million F-series pickups made since ertrains,” McCoy said. “Our service department Ford introduced the truck over 60 years ago. Ford offers our customers convenience, value and the

confidence that their Ford, Lincoln or Mercury vehicle is being serviced by someone who knows it from top to bottom.” Technicians perform a thorough multi-point inspection on all vehicles brought in for service, paying special attention to the brakes, exhaust system and other safety-related systems. “The service department helps customers keep up with their vehicles’ maintenance needs and avoid the need for major repairs,” McCoy said. “In today’s economy, people want to save money and prolong a vehicle’s life, so having it serviced regularly by the people who know it better than anyone else makes more sense than ever.” The body shop offers expert, full-service collision repair of all makes and models, works with all insurance companies, and offers car rentals, towing and courtesy transportation to and from the dealership. Located at 2001 E. McGalliard Rd., Muncie, Bill McCoy Ford Lincoln Mercury’s sales department is open 9 a.m.-8 p.m. on Monday, Tuesday and Thursday; 9 a.m.-6 p.m. on Wednesday and Friday; and 9 a.m.-5 p.m. on Saturday. The service and parts departments are open 7 a.m.-5 p.m. weekdays and 8 a.m.-1 p.m. on Saturday. The phone number is (765) 289-0431. The dealership’s website, www.mccoyford.com, allows shoppers to find special offers, browse the inventory of new and used vehicles, search for a specific vehicle, apply for financing or schedule a service or body shop visit.

“We take pride in being upfront, honest and straightforward with all of our customers, whether someone has bought several vehicles here or is buying his or her first one. We know our customers, and they know us.” — Mike McCoy, owner

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SAM PIERCE CHEVROLET By Ken Wickliffe

oing the extra mile for customers comes naturally to the staff at Sam Pierce Chevrolet because many of the dealership’s customers drive the extra mile to get there. What began over 27 years ago as a small, country dealership has grown into one of Central Indiana’s top-five ranking Chevrolet dealers in the Indianapolis Market Area. Sam, a Vietnam Veteran, built the business on the principle of treating customers with honesty, kindness and respect. Sam Pierce Chevrolet consistently offers EastCentral Indiana’s largest selection of new cars and trucks. The dealership also offers the finest pre-owned and reconditioned vehicles in the tri-county area, as well as a unique classic car restoration and sales division that’s known to car enthusiasts across the United States. “We value our customers and we believe in our products,” said Sam Pierce, owner of the dealership. “While most franchised car dealers are businesspeople first, I’ve worked on cars and been around them all my life, so I consider myself a car person first.” A lifelong Chevy enthusiast, Sam’s interest in vehicles goes back a long way. After high school, he took a job at the Chevrolet Muncie Transmission Plant, and while working there, he built up a part-time business selling and repairing cars from his shop at home. Eventually, Sam opened a used car lot in south Muncie before he founded his Chevy dealership, which was originally the Red Allen Chevrolet agency in Middletown. Sam Pierce Chevrolet moved to its current location, with a new state-of-the-art service center and body shop, on State Road 67, just east of Daleville, in 2003. “Over the years, dealers have come and gone, but we’ve been consistent, selling cars and trucks and serving people in Central Indiana for the past 27 years,” Sam said. “People know we are going to be here and take care of their needs, so they come back.” Service Sam Pierce Chevrolet’s Service Center is a one-stop shop for the warranty, maintenance and service needs of all General Motors vehicles. From the toughest of technical diagnostics to oil changes, original equipment tires, brakes and multi-point vehicle inspections, the GM trained and certified technicians at Sam Pierce Chevrolet have the expertise, technology, and Genuine GM

historic vehicles of all makes and models, from Corvettes to Cadillacs, the Classic Car department pays tribute to the automobile’s rich tradition in American culture. “People call when they’re looking for a particular car, and if we don’t have it, we can help them find and restore it,” Sam explained. “This department gives us an opportunity to network with people across the country.” Body Shop Whether a car has been involved in a minor scrape or needs extensive repair, the body shop at Sam Pierce Chevrolet can restore it to its original beauty. Offering paintless dent repair and other innovative services, the body shop works with all insurance companies and offers loaner or rental vehicles, as well as courtesy transportation, to those having a car repaired. An additional specialty of the body shop — restoring classic cars for car enthusiast owners — illustrates the high quality of work, and the wide range of jobs, that are part of a normal day in the body shop. Parts Department Taking a special interest in helping do-ityourself mechanics as well as people involved in the restoration of a classic car, the Sam Pierce Chevrolet parts department stocks one of the largest inventories of quality, genuine GM parts in East-Central Indiana. The parts department staff always welcomes questions from car owners who are looking for a hard-to-find part, or who want assistance in selecting the most compatible Parts to give every customer’s vehicle the service parts or accessories for a specific vehicle. it needs to remain safe, reliable, and long-lasting. Much of the dealership’s emphasis on service Location and Hours comes from Sam himself, who admits he feels Located on State Road 67 about a mile east of more comfortable working under the hood — or I-69, Sam Pierce Chevrolet is just a few minutes behind the wheel of a tow truck — than he does from Muncie, and only about 35 minutes from the sitting at a desk. north side of Indianapolis. “Our service department gives us a unique Sales department hours for new, used and opportunity to build a relationship with each classic cars are Monday-Friday 8 a.m.-7 p.m., and customer,” he said. “There’s no limit to what we’ll Saturday 8 a.m.-5 p.m. Service department hours do for our customers, and when someone is hav- are Monday-Friday 7 a.m. to 6 p.m., and Saturday ing trouble, we do whatever is necessary to help 8:00 a.m.-4 pm. The parts department is open them out.” Monday-Friday 7:30 a.m.-5:30 p.m., and Saturday 8 a.m.-4 p.m. Classic Cars — “Corvettes to Cadillacs” All departments can be reached at (765) Counting among its customers such celebrities 378-1100, or (800) 886-CHEV. The Sam Pierce as Reggie Jackson, Charlie Sheen, and the presi- Chevrolet website (www.sampiercechevy.com), dent of Rolls-Royce of America, the Classic Car offers a complete listing of new, used and classic department at Sam Pierce Chevrolet reaches out cars in the dealership’s inventory. to car lovers across the country. Stop in and ask any salesman for a free copy of With a large and always-changing selection of the Farmer’s Almanac.

“Our service department gives us a unique opportunity to build a relationship with each customer. There’s no limit to what we’ll do for our customers, and when someone is having trouble, we do whatever is necessary to help them out.” — Sam Pierce, President and owner (pictured above)

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STOOPS By Ken Wickliffe

edicated to customer service and community involvement, Stoops Buick Pontiac GMC is committed to serving its customers — and all citizens of East-Central Indiana — by taking a leading role in several organizations and charities, and through the dealership’s continuing support of Ball State University and its athletic programs. Over 20 Years of Service to Muncie-area Families Owner Randy Stoops credits his employees for their dedication to customer service. “People in the community want to do business with us because we have between 70 and 75 employees here who have the same vision, which is to ensure that we do everything we can for each of our customers and future customers — every time they visit our dealership for any reason,” he explained. “Taking Care of People” Charles Venable, new vehicle sales manager at Stoops Buick Pontiac GMC, says the difference between Stoops and many other dealerships can be summarized in four words — taking care of people. “I would rather take care of a person than take care of a car,“ he explained. “I find when I put people before cars, the cars follow people,” Venable said. “When people sense that you have a love for them, everything else will come,” he added. “People feel comfortable doing business with you when they can feel that you care about them as individuals.” Committed to Muncie and Ball State University Involved with many phases of Ball State athletics, Stoops Buick Pontiac GMC supplies cars for several of the university’s coaches and athletic directors, and frequently provides vehicles for special events. In recognition of his dealership’s contributions to Ball State, Randy Stoops is a past recipient of university’s Benny Award. Named after Ball State’s famous “Beneficence” statue, the Benny Award is the university’s top honor for service to Ball State or its alumni association. Stoops serves as a cur-

BUICK PONTIAC GMC rent board member of the university’s Cardinal Varsity Club and has served as a board member in the past. Staff members at Stoops Buick Pontiac GMC are also active in several other local church, school and community organizations, such as Big Brothers Big Sisters, of which Randy Stoops served on the board of directors, and has also served as chairman of the board. Stoops is also a proud sponsor of Munciana Volleyball. World-Class Vehicles and Unmatched Personal Service From the all-new, critically-acclaimed Buick Regal and LaCrosse, to GMC’s Terrain and its entire line of professional grade trucks, Stoops Buick Pontiac GMC has a vehicle for every purpose and preference. Equally important, the dealership’s overriding goal of 100 percent customer satisfaction ensures that world-class vehicles — and their owners — receive unmatched personal service and care. Service, Parts and Body Shop: At the Forefront “Some auto dealers refer to their service departments as the ‘back end’ of the business, but to me service sits right at the front,” Randy Stoops explains. “Our people in the service department, parts department and body shop work extrahard to provide our customers the ownership satisfaction they deserve and that they’ve come to expect from us.” Stoopsauto.com The ideal first stop for car shoppers, Stoopsauto.com offers the ability to shop for and compare vehicles, check pricing, search new and used vehicle inventory, get an appraisal of a trade-in, apply for financing, schedule service and shop for parts and accessories. When online customers have questions or want additional information, Pat Bowen or Erin Konate, internet sales specialists, often responds within minutes, or for after-hours requests, at the beginning of the next business day. Located at 4055 W. Clara Lane, Stoops Buick Pontiac GMC’s sales department is open 8:30 a.m.-8 p.m. MondayFriday, and 9 a.m.-5 p.m. on Saturday. Service hours are 7:30 a.m.-5:30 p.m. weekdays and 8 a.m.-4 p.m. on Saturday. The body shop is open weekdays from 8 a.m.-5 p.m. The dealership is always open online, 24-hours a day, at Stoopsauto.

“People in the community want to do business with us because we have between 70 and 75 employees here who have the same vision, which is to ensure that we do everything we can for each of our customers and future customers — every time they visit our dealership for any reason.” — Randy Stoops, owner

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MARK’S SERVICE CENTER By Ken Wickliffe

full-service automotive repair center, Mark’s Service Center in Yorktown is equipped to expertly service all systems of a vehicle, including engine and transmission repair, brake and suspension work, as well as routine service such as oil changes. Specializing in both domestic and foreign vehicles, the shop’s mission since it opened four years ago has been to treat each customer fairly and fix his or her vehicle right the first time. These business ethics have made Mark’s Service Center the only service facility in East Central Indiana to have earned ASE (Automotive Service Excellence) Blue Seal of Excellence Awards for each of the past three years — 2008, 2009, and 2010 — according to Mark Ramirez, owner. Mark attributes the professional recognition his shop has received, as well as its rapidly-expanding customer base, to his insistence on quality parts and quality work — and his belief that the customer is his boss. “You can shop the do-it-yourself parts stores and buy parts for your vehicle for less than what I pay for mine, but often these are not quality parts,” he explained. “The best parts, installed by trained, certified mechanics who have taken the time to properly diagnose the vehicle’s problem, are the way to ensure that your vehicle is dependable.” The warranty a shop offers is often another good way to gauge the quality of its work, Mark added. “We stand behind what we do with a 24 month, 24,000-mile written war-

ranty,” he explained. “Most of the parts I install are covered by a 12month or 12,000-mile warranty, but I extend that warranty so that my customers receive a longer warranty here than they would get practically anywhere else.“ While quality automotive service is not always the cheapest option in the short-term, it saves consumers money over time, Mark said. “An average new car is $28,000, or a $481 per month payment for five years after 20 percent down,” he said. “A major repair of $1,500 — this amount seems high, but it is much less than the $5,600 that the new car down-payment would cost you, on top of the $481 monthly payment, and that does not include insurance or sales tax.” Offering flat-fee towing, free pickup and delivery of a vehicle, and a free shuttle service, Mark’s Service Center works to make the process of having a vehicle serviced or repaired as hassle-free as possible for each customer. Owing to the growth of his business over the past four years, Mark is preparing to expand by adding additional service bays. “I believe our growth comes from the way we treat our customers and the fact that we repair their vehicles right the first time,” he said. “We very much appreciate our loyal customers and the fact that they are continually recommending us to so many of their friends. “You’re a person here, not a number,” Mark said. To schedule service or discuss a vehicle’s repair needs, contact Mark’s Service Center at (765) 759-8202.

“We stand behind what we do with a 24 month, 24,000-mile written warranty.” — Mark Ramirez, owner