TTCSI Annual Report 2021 by TTCSI

TRINIDAD AND TOBAGO COALITION OF SERVICES INDUSTRIES

ANNUAL REPORT 2021

www.ttcsi.org

years

of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

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Table of Contents President’s Message

Notice of Annual General Meeting 2022

Membership Benefits

Our Board of Directors 2021

Team TTCSI: Our Secretariat

CEO’s Report 2021: Celebrating 15 milestones in our 15th year

Recognition of our leaders Past Presidents of the TTCSI Past Board of Directors: 2008 to 2021

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Strategic Focus

The Year in Review

Membership Directory

Treasurer’s Report

Capitalising on Export Opportunities

Audited Financial Statements 2021

T R I N I D A D A N D TO B A G O C O A L I T I O N O F S E RV I C E S I N D U S T R I E S

18 O’CONNOR STREET, WOODBROOK, PORT OF SPAIN TEL: 868.622.9229 FAX: 868.622.8985 MARKETING@TTCSI.ORG WWW.TTCSI.ORG

President’s Message On April 30th, 2021 I was elected President of the Trinidad and Tobago Coalition of Services Industries. Even though, I sat on the Board in 2016/2017, I have been amazed by the scope and depth of work of the organization in 2021.

This survival instinct must be commended and used as a launch pad to develop new revenue streams and ways of doing business in the years ahead. The TTCSI team is here to support those efforts.

I would like to take this opportunity to thank the Board of Directors at TTCSI and the Immediate Past President, Ms. Lara Quentrall–Thomas, for their unwavering support and commitment to this association during what has been an especially challenging time for the services sector. I want to acknowledge the hard work of Team TTCSI and our extremely competent, hardworking and energetic CEO, Ms. Vashti Guyadeen, who, in her short three-year term, has already made a significant impact on this organization and the development of the services sectors. Most importantly, I want to thank our members, without whom we would not have a mandate. Our members have stepped up their game and pivoted their businesses while adjusting to a ‘new normal’.

As your President, I stated on April 30th, 2021, that I intended to continue to develop on the foundation built by all our past presidents and all those who have served the TTCSI over the past 15 years. During my term I intend to further assess and identify the opportunities that that can be developed for each of our members in their respective sectors and identify the obstacles preventing the full capitalization of these opportunities by developing the plans to remove or work around those obstacles. The TTCSI represents a significant portion of the lifeblood of our economy with enormous and growing potential. We need the necessary support and professional consideration from the Government to establish and cement our position in the Global Services marketplace.

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President’s Message (continued) Policymakers need to be guided by Professionals in their areas of expertise to accurately guide the future of the various sectors and reform any framework that hinders progress. The voice of the TTCSI needs to be heard now more than ever with the present state of our economy and the unfortunate ongoing repercussions of the Covid-19 pandemic. We must work to stabilize this economy and source long term opportunities to attract foreign investment and bring new streams of foreign exchange to our shores. We need to work closely with our line ministers, the PSs and our members to identify the disconnects between our local policies, international operational standards and practices, and bridge the gaps in order to move forward sustainably into new revenue opportunities.

The TTCSI has demonstrated this past year, that it is prepared to identify and work through the challenges in support of the success of our members and all services sector stakeholders. I want to thank our valued members, stakeholders and partners for your support, and we look forward to greater collaboration as we continue to build momentum for our services sectors. Congratulations TTCSI!! Here’s to the next 15 years of growth and success for services in T&T!

Mark Edghill

President Trinidad and Tobago Coalition of Services Industries (TTCSI)

I promote and encourage a solution driven approach to dealing with our challenges and with new critical thinking and analysis of where we are and where we need to go, I am confident we can make the changes to get there. Over eleven months ago, we launch the “Presidents’ Roundtable” where each member President and CEO was given the opportunity to sensitize us on their specific challenges and needs. These discussions have provided valuable insights in developing a blueprint on how we will collectively and collaboratively work together to propel our economy forward. We are confident, as we all should be, that we can influence the changes necessary for our survival and growth.

ANNUAL REPORT 2021

T RI NI DAD AND TO BAG O CO AL I T I O N O F S E RV I CE S I NDUS T RI E S

NOTICE OF ANNUAL GENERAL MEETING 2022 Notice is hereby given that the 15th Annual General Meeting of the Trinidad and Tobago Coalition of Services Industries will take place on Thursday May 5th, 2022 at 10:00am at the Hilton Trinidad & Conference Centre. Registration commences at 9:00am. AGENDA 1. Call to Order 2. Minutes of the Annual General Meeting - April 30, 2021 3. President’s Address 4. Report of the Board of Directors (Annual Report 2021) 5. Auditors’ Report 2021 6. Election of Directors 7. Appointment of Auditors 8. Adjournment

Shirlane Hendrickson Secretary, Board of Directors

TTCSI.ORG

Membership Benefits

Our Vision The Trinidad & Tobago services sector will be recognised as a vibrant, diverse, and internationally competitive sector, comprised of a variety of diferent companies, organisations and individuals selling their services both locally and internationally.

Who are we? TTCSI is the National Umbrella Body that brings together all service sector and associations in Trinidad & Tobago. As an alliance of professional services associations, we function as a focal point to lobby, channel and address trade-in-services issues and services development issues, which are critical for the sector to thrive in this competitive global environment economy.

associations with a combined membership of over

Our Mission The TTCSI will monitor and assess the global business environment, in order to facilitate and assist the local services sector to become increasingly competitive internationally and better contribute to the development and growth of the national economy.

How does the TTCSI support growth of the Services Sector? • Provide service providers with information about export opportunities. • Identify and exploit market opportunities. • Encourage national services associations to engage in developing export programmes and promotional activities through local, regional and international collaboration. • Promote the development and competitiveness of the national services sector. • Support and facilitate the development of service industry standards.

• Educate services providers on relevant aspects of trade agreements that afect trade-in-services. • Represent the interests of the national services • sector by lobbying the Government of the Republic of Trinidad & Tobago (GORTT) and other state entities as appropriate. • Promote fair multilateral rules for trade-inservices. • Participate at the CARICOM Services SubCommittee level.

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How does the TTCSI benefit Service Associations? 1. Access to Regional & Global Networks The TTCSI is a member of regional and international networks of Coalition of Services Industries organizations. As such we have access to a vibrant network that is focused on driving growth of services and collaborating in an efort to raise awareness of, and find solutions to, service sector issues. 2. Export & Market Development Training Programmes Services Go Global Training Programme The Services Go Global (SGG) Programme is an export readiness training programme for service providers which includes a 4-stage roadmap taking participants through 12 modules of export preparation. Over 100 competencies can be achieved through the completion of exercises and the implementation of recommended tools and templates included in the programme. The programme was developed by the Global Coalition of Services Industries for implementation by Coalitions of Services Industries organisations across the globe. Therefore, the TTCSI is the only agency in Trinidad & Tobago certified to offer this critical training. Gateway To Trade Accelerator Programme This is an accelerator programme which supports the growth of trade-in-services by building the export capacity of service sector stakeholders including: SME service providers, intermediary organisations, industry associations and government. All training programmes are ofered at reduced rates to the membership of our member associations. 3. Access to Opportunities from Regional and International Donor Agencies As the representative collective services body for Trinidad & Tobago, TTCSI receives access to regional and international funding and training opportunities, which are then shared with members for uptake. 4. Meeting Facilitation The TTCSI through its wide public and private sector network of stakeholders can facilitate meetings with the following entities: • B2B: through our network of professional private sector trade associations, we have access to decision-makers in leading businesses across Trinidad & Tobago. • GORTT: our team can also arrange meetings with Ministries and State Entities, where appropriate.

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5. Half-day Strategic Planning Retreat TTCSI’s CEO having developed a bespoke strategic planning methodology in-house, will facilitate the execution of a half-day Strategic Planning Retreat for Senior Management and/or Boards of Directors. All actual costs to be borne by the member organisation. 6. Access to Cutting Edge Knowledge Products The TTCSI is at the forefront of gathering and collating national statistical data which will help businesses make more informed, data-driven, strategic planning decisions. As a member of the TTCSI, you will be among the irst to access these real-time reports. 7. National Services Portal The TTCSI’s National Services Portal will be launched in May 2022 to facilitate connecting local service providers to local/regional/international clients and partners. A discounted rate will be applied to companies and professionals who are members of TTCSI’s group of associations. 8. Nominate Members to serve on State Boards As the leading services sector association in Trinidad & Tobago, the TTCSI is often invited to nominate members to serve on State Boards, Committees and other governmental decision-making collaborative groups. Suitable candidates are selected from among our members. 9. Advocacy & Lobbying As a research driven organisation, we prepare position papers and other advocacy documents to lobby GORTT and regional bodies on key issues impacting the services sector and in the interests of our members. 10. TTCSI Event Mail-out As a member, we share e-invitations to your events via our Facebook and Instagram pages which have an active growing following. This is at no additional cost. 11. Survey Design & Execution The TTCSI’s research and development team will design via Survey Monkey; and execute one survey per annum for dissemination to your membership. We will also generate an initial report and conduct basic analysis. 12. Access to Exporters Helpdesk Members are eligible for discounts.

Our Board of

Directors 2021-2022

MARK EDGHILL President

DIANNE JOSEPH

Vice President and Chairman, Governance Sub-Committee

RABINDRA DANNY JAGGERNAUTH

Treasurer, Chairman Finance Sub Committee, Chairman, Steering Committee for the National Services Trade Portal

SHIRLANE HENDRICKSON Secretary

LARA QUENTRALL-THOMAS Immediate Past President

ANGELA LEE LOY Director

R. ANTHONY ROSTANT Director and Chairman, Membership Sub Committee

Jaishima Leladharsingh

Director and Chairman, Human Resources Sub Committee

MARLON CHARLES Director

ANNUAL REPORT 2021

Team TTCSI:

Our Secretariat VASHTI GAITRI GUYADEEN Chief Executive Officer

KAVITA CHANKAR

Manager, Operations and Stakeholder Relations

KEEGAN BHARATH

Manager, International Trade and Market Intelligence

MARK JOSHUA TAYLOR Research and Trade Portal Analyst

LYNDRISON LINCOLN

Advisor National Services Exports Portal

TTCSI.ORG

Team TTCSI:

Our Secretariat

TELIAH BOODHRAM Project Administrator, Gateway to Trade and Services Go Global Programmes

CHANTAL SCOTT

Research Assistant, International Trade and Market Intelligence Unit

ABIGAIL ROMAIN

ANTONIO AGARD

Research Assistant to the CEO

Project Assistant, Operations

ANIKA PYKE Custodian

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CEO’s Report 2021 VASHTI GAITRI GUYADEEN CHIEF EXECUTIVE OFFICER

Celebrating 15 milestones in our 15th year It is indeed a pleasure to be at the helm of the TTCSI as we celebrate 15 years of championing services in Trinidad and Tobago. Over the past three years, we have successfully positioned ourselves as the vehicle to drive growth of the services economy in the region. The TTCSI firmly believes that the services sector holds the key to export diversification as the sector itself is quite diverse and includes business and professional services, construction, information and communication technology (ICT), energy, finance, transport, and tourism and travel services among many others. The services sector is the largest sector in Trinidad and Tobago’s economy contributing a combined total of 72% or TT$115 billion to Gross Domestic Product (GDP) in fiscal year 2017, employing over 85% of the labour force. In 2018, the sector contributed an estimated 58% to GDP, followed by 53% in 2019. Despite our success at home, the services sector accounts for less than 10% of export earnings. The services sector therefore, has significant scope for growth in terms of export generation with recent developments in ICT making it much easier to digitally execute services for clients anywhere in the world. As a result, TTCSI decided that we needed to take a more strategic approach to the expansion of the services sector by incorporating all our export initiatives under a single forward-looking internationalisation strategy - an export call to action for the services sector.

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In September 2021, the Gateway to Trade Export Accelerator Programme was launched. It is a nine-month market readiness accelerator programme which in the first phase targeted 80 firms with export experience. It is the first time that this programme will be rolled out in Trinidad and Tobago. Key elements include: market connections, tailored business coaching/mentoring as well as enterprise and product upgrading assistance. As we focus on building export capacity of services providers and firms we conducted extensive market research and introduced new publications, such as “Eye on Services” in March 2022 where we presented frequently asked questions on taxation raised by services providers and firms interested in expanding into new markets. As we celebrated our 15th anniversary in 2021, my report concentrates on profiling the top 15 milestones we achieved over the period October 2018 to present.

#1: Building a resilient services sector TTCSI is a national umbrella body that brings together all services sector organizations and associations. As an alliance of professional services associations and organizations, we function as a focal point to lobby; channel and address trade in services issues and services development issues, which are critical for the sector to thrive in a competitive global environment. We currently represent just over 60 associations with a combined membership of over 650,000 companies and persons.

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

#2: Team of bright, young professionals who are determined to build a resilient services sector.

#3: Instrumental in organizing key stakeholders in services. Some of the initiatives were: • Building Alliances for Recovery: TTCSI hosted multiple events and training programmes in order to assist in the recovery of service providers during the Covid-19 pandemic. • Hosted multiple Presidents roundtable aimed at finding solutions to key challenges.

#4: Launch of T&T’s first National Services Export Campaign The overall objective of this campaign is to nurture and develop firms that have the capacity to export. Our goal is to provide the services sector with the tools to inculcate an 'exporter’s mindset' thereby enabling our members to grow and expand their businesses regionally and internationally.

#5: Developed with support from Caribbean Export the region’s first electronic Services Catalogue.

#6: Hosted the region’s first Services Go Global for Sports and Recreational Services Master Trainers Rabindra Danny Jaggernauth and Dr. Tamu Browne willingly accepted the challenge to customize the programme for Sports professionals.

#7: Propelled training and certification of service providers in 7 Caribbean Countries. Certified over 350 Entrepreneurs in less than 3 years. Minister in the Ministry of Foreign Trade, Barbados, Sandra Husbands in her keynote address at the region’s first SGG certification ceremony congratulated all the agencies involved in providing the SGG training programme, including the Trinidad and Tobago Coalition of Services Industries (TTCSI) and Caribbean Export. This, she declared, was CSME in action.

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#8: Executed nationwide exporters survey. The data collated enabled us to develop the country’s first services data hub. Although Trinidad and Tobago has a wide range of service industries, a ‘local services hub’ branding strategy does not currently exist. The National Services Exporters Portal’s overall objective is to position, brand, market and promote Trinidad and Tobago as an international services hub. Activities which will support its development include the creation of a local services cluster development portal, inward/outward trade missions and proactive media engagement. A network of local services firms will be established as this will enable businesses to become globalised quickly through shared expertise and opportunities.

#9: National Services Exporters Portal This network will act as a local advisor on international markets, develop market entry strategies, organise trade workshops and provide in-depth market reports. It will also facilitate the exchange of experiences and knowledge of international markets by encouraging dialogue between service companies, governments and technology suppliers on the e-commerce side. The high cost of exporting has been a major challenge for both exporters and non-exporters in the local services sector and as a result firms could use this ‘local services hub’ to engage in joint marketing efforts such as branding, market research, and bundling of services which would help reduce export costs.

#10: Annual Caribbean Lawrence Placide Awards And finally – we culminate all these projects by recognising the top services exporter in the Caribbean under the newly re-launched Caribbean Lawrence Placide Services Go Global Award. The Award was named in honour of the first President of the TTCSI. Larry, as he was known by many, was a keen advocate for the development of the services sector nationally and regionally. He was the foremost authority on trade in services in the Caribbean region and was a strong believer in Caribbean integration. The objective of the Award is to not only recognise high potential services providers, but also build the competencies of services exporters in the Caribbean, creating a cadre of service providers and firms that are positioned to expand their businesses. The winners will receive coaching services funded by Caribbean Export and the European Union. In addition, B2B connections will be made in identified markets. 2021

Farah Guerrero Salient Group, Belize

Alvin Morton Servus Ltd.

2020

Sian Cuffy – Young Abiel Thomas Siel Environmental Services Ltd BPD Associated Ltd

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2019

Simone Sant-Ghuran Trinidad Weddings

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

#11: Building Strategic Alliances and Partnerships We continue to forge strategic alliances to advance the services sector.

Research Studies • TTCSI in fiscal 2021 focus on building its research portfolio • Completion of 10 surveys with a participation rate of over 60 percent • Completion of Labour Market Assessment of the Economic • Inclusion of Refugees & Migrants in Trinidad and Tobago • Completion of Nearshoring Study in collaboration with Manchester Trade for the Inter-American Development Bank Groundbreaking research in Sports

#12: Robust data on trade in services. TTCSI continues to be at the forefront of the quest to collect and collate disaggregated data on the services sector. The data acquired from the recently concluded National Services Exporters Survey 2020 is now being utilised as the baseline dataset for the sector. We continue to work closely with the following organisations to achieve statistical outcomes: • Central Statistical Office of Trinidad and Tobago, • Ministry of Trade and Industry • Ministry of Finance, and • CARICOM Secretariat.

#13: Advocacy through robust research We were engaged in: • Dialogue Between the Creative and Financial Sector19th March 2021 • Business of Music - 22nd and 23rd June 2021 • Vaccine Hesitancy and You - 5th August 2021 • exporTT Grant & Funding Webinar Series with TTCSI - 30th September 2021 • Pre-Budget Webinar Strategies for Economic Transformation - 1st October 2021

We kickstarted our anniversary celebrations in 2021 by engaging in a robust data analytics exercise with the Sports Company of Trinidad and Tobago Ltd. TTCSI is employing strategies across fraternity to gather insights into

data collection the sporting much-needed the sector.

This will guide policy and other crucial decisions in sport, which will enhance Trinidad and Tobago’s competitiveness and readiness to export our sport services.

#14: Focus on rebuilding key sectors Our member YSATT stated, “The Yacht Services Industry of Trinidad and Tobago (YSATT) had renewed its membership with The Trinidad and Tobago Coalition of Services Industries (TTCSI) in January of 2021. The industry was on the verge of collapse as the borders were closed since March 2020 and it suffered tremendously as no income was being earned. This led to great economic strain, job losses and business closures as yachts were not allowed to enter. The sector had been declining even before the pandemic and this crippled it even further. ANNUAL REPORT 2021

#14: Focus on rebuilding key sectors (continued) The next hurdle for us was getting the workers in the industry vaccinated. We again turned to TTCSI who in collaboration with the Supermarkets Association of Trinidad and Tobago were able to get the majority of the workers in the industry vaccinated for its safe reopening in July 2021. YSATT had been trying to get an audience with the Government but to no avail. Recently, this last October, TTCSI arranged a visit by the Minister of Trade and Industry the honourable Paula Gopee-Scoon to Chaguaramas. We were able to address urgent issues hindering the growth of the industry with the Minister and are currently working with TTCSI who continues to champion our cause which is to have an industry that can compete with our neighbouring islands”.

#15: Regional Recognition as leading Coalition of Services Industries in the region

The Honourable Juan “Johnny” Antonio Briceno Prime Minister of Belize

Honourable Juan Antonio Briceño, Prime Minister of Belize in delivering the keynote address at the inaugural Caribbean Lawrence Placide Award 2021 stated the following about the TTCSI, “First and foremost, I wish to congratulate the Trinidad and Tobago Coalition of Services Industries for extending this annual award to nationals of the CARIFORUM States. The people of Belize welcomed this move and your leadership in bringing the regional coalitions together”. “At a regional level, the Heads of Government must do more to support the services sector. This is a cause that I am ready to champion. I am also aware that the TTCSI is leading the way in the collection of trade in services data which is valuable in tracking the performance of services in the region thereby ensuring that policy makers are guided by robust data analytics. I wish to call upon the TTCSI to share these strategies with other CSIs in the region.”

Vashti G. Guyadeen Vashti Gaitri Guyadeen Chief Executive Officer

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond The Sports Company of Trinidad and Tobago Limited (SporTT) is an organisation that is stepped in evidence-based decision making and strategic planning. This makes working with the Trinidad and Tobago Coalition of Service Industries (TTCSI) a natural progression as we continue to evolve what sport means and how it can transform this country. Our collaborations with the TTCSI enables us to find actionable results that can be implemented for behavioural and institutional change, along with assisting in putting workable mechanisms in place for the success of athletes and the business of sport.

Ms. Carina Cockburn IDB Country Representative

At the IDB we continue to work with the private sector and business organizations such as the Trinidad and Tobago Coalition of Services and Industries (TTCSI) to encourage growth and productivity in the country. In collaboration with TTCSI, we are working to initiate an audit of digitalization of services utilized by vulnerable sectors (tour operators and personal care providers) and improve digital presence of these SMEs. TTCSI has been a great partner and we look forward to more fruitful years of successful engagement.

The Sports Company of Trinidad and Tobago Limited

With the services sector being one of the largest and most diverse sectors of the economy, we are pleased to offer our congratulations to TTCSI on its 15th anniversary! This is indeed an important milestone for the Coalition and the stakeholders which it serves, and they can feel justifiably proud of the great research work, advocacy and representation delivered by TTCSI over the years. On behalf of the IDB Trinidad and Tobago office, I say well done and warmest regards to the TTCSI team.

Strong collaboration for the economic recovery of the region There is no doubt that the economic recovery of the Caribbean region needs to be driven by services and especially services export. The pandemic has made us more reliable on the digital economy and business models have shifted to accommodate innovation and value-added approaches than are transforming even traditional sectors.

Taiana Mora President, Latin American Association of Services Exporters (ALES)

In Trinidad and Tobago, the Coalition of Services, TTCSI, has not only recognize this, but has step up their contribution to the country and to the region leading the way in the awareness and research efforts and being a strong partner for CSIs across the region.

More than ever, networks are playing a key role in economic transformation and our future depends on our capacity to build bridges, create synergies and reinvent new responses to the ever changing and constant global crisis we seem to be facing on a daily basis. In 2020 and 2021, the Latin American Association of Services Exporters (ALES) has partnered with Caribbean Export and the Caribbean Network of Service Coalition (CNSC) to support and organize activities to point out the new trends and opportunities services exports presents to us now and in the near future.

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Strong collaboration for the economic recovery of the region (continued) From providing data on the services sector in TT and key markets, to establishing a regional award in name of the excellent professional and regional man that Larry Placide was, to promoting b2b, collaborations and the support to the ALES virtual Convention 2021 and B2B. Our Latin American and Caribbean region has more opportunities than ever to make services export the catalyst of our economic recovery and our future.

Mr. Deodat Maharaj Executive Director, Caribbean Export

On behalf of the Caribbean Export Development Agency (Caribbean Export), I would like to congratulate the Trinidad and Tobago Coalition of Services Industries (TTCSI) on its 15th year anniversary celebration.

The TTSCI represents one of the oldest fully active coalitions in the region to raise awareness of the importance of the services sector at the national and regional level and lobby for the development of our regional services sector. Services sector development has been at the forefront of Caribbean Export’s work, and we are committed to this agenda. As the Agency implements its new strategic plan 2021-2024, “Building Business, Transforming Lives for a Resilient Caribbean”, the services sector forms a critical pillar as the next frontier in Caribbean business. Our partnership with the TTCSI from its inception has provided copious support towards strengthening the region’s services sector.

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We, at ALES are glad to count on TTCSI as a partner and leader in the Caribbean. From micro sourcing, nearshoring to the high demand for new talent, we need to seize the moment together. We congratulate TTCSI and its CEO Vashti Guyadeen for their indefatigable support to Trinidad and Tobago, the Caribbean and our LAC region.

In 2021, we executed the Services Go Global (SGG) Training Programme in critical areas such as business and professional services, Informational and Communication Technology (ICT) services, green technology, animation and gaming etc. and certified over 130 regional services providers to enhance their services for the regional and international export market. Furthermore, we facilitated the Business of Music (BOM) Training Programme and the identification of opportunities in the United States Market for our services providers. Services exports continue to grow internationally year after year. The significance of the contributions made by the sector to the region’s economies is apparent, and Caribbean Export is committed to developing the secotr further. Caribbean Export will continue to partner with TTCSI in further development of the services sector as the next frontier in business. At Caribbean Export, we believe there is room for services to grow and become a greater generator of niche jobs and opportunity for our people realizing the sector’s full potential and help to build a more resilient Caribbean.

Recognition of our Leaders

Past Presidents

Lara Quentrall – Thomas 2018 to 2021

Rabindra Danny Jaggernauth 2010 to 2014

Angela Lee Loy 2014 to 2018

Lawrence Placide 2008 to 2010

ANNUAL REPORT 2021

Recognition of our Leaders

Board of Directors: 2008 to 2021

2020/2021 Association of Real Estate Agents President Immediate Past-President British Caribbean Chamber of Commerce Co-op. Credit Union League of Trinidad and Vice President Tobago Secretary Trinbago Unified Calypsonians Organization Ms. Shirlane Hendrickson Caribbean Institute of Management Consultants Mr. Rabindra Danny Jaggernauth Treasurer (TT Chapter) Director Pest Management Association of Trinidad and Mr. R. Anthony Rostant Tobago Director Institute of Chartered Accountants of Trinidad Ms. Angela Lee Loy and Tobago Director Couva - Point Lisas Chamber of Commerce Mr. Jaishima Leladharsingh Director Trinidad and Tobago Institute of Architects Mr. Marlon Charles Mr. Mark Edghill Ms. Lara Quentrall-Thomas Ms. Dianne Joseph

2018/2019 British Caribbean Chamber of Commerce President Immediate Past-President Institute of Chartered Accountants of Trinidad and Tobago Vice President Co-op. Credit Union League of Trinidad and Ms. Dianne Joseph Tobago Secretary Trinbago Unified Calypsonians Organization Ms. Shirlane Hendrickson Caribbean Institute of Management Consultants Mr. Rabindra Danny Jaggernauth Treasurer (TT Chapter) Director Trinidad and Tobago Bureau of Standards Ms. Felicia Thomas Director Pest Management Association of Trinidad and Mr. R. Anthony Rostant Tobago Director Trinidad and Tobago Institute of Architects Mr. Marlon Charles Ms. Lara Quentrall-Thomas Ms. Angela Lee Loy

TTCSI.ORG

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

2016/2017 Ms. Angela Lee Loy Mr. Daren Lee Sing Ms. Dianne Joseph Mrs. Lorraine Pouchet Mr. Mark Edghill Mr. Thomas Johnson Mr. Navin Seeterram

President Vice President Secretary Treasurer Director Director Director

Ms. Dixie Rampersad

Director

Institute of Chartered Accountants of Trinidad T&T Publ. & Broadcasters Assocation Co-op. Credit Union League of Trinidad and Tobago T&T Incoming Tour Operators Assocation Association of Real Estate Agents Yacht Services Association of Trinidad and Tobago Trinidad and Tobago Chamber of Industry and Commerce Caribbean Institute of Certified Management Consultants (TT Chapter)

2015/2016 Ms. Angela Lee Loy

President

Eng. Hollis Charles

Vice President

Mr. Mahindra Satram Maharaj Treasurer Secretary Mr. Daren Lee Sing Ms. Lorraine Pouchet Mr. Roger Salloum Ms. Gloria Cynthia-Hayes

Director Director Director

Ms. Dixie Rampersad

Director

Institute of Chartered Accountants of Trinidad and Tobago Trinidad and Tobago Group of Professionals Association National Carnival Development Foundation T&T Publ. & Broadcasters Association of Trinidad and Tobago T&T Incoming Tour Operators Association Trinidad and Tobago Green Building Council Project Management Institute (Southern Caribbean Chapter) Caribbean Institute of Certified Management Consultants (TT Chapter)

2014/2015 Ms. Angela Lee Loy Mr. Rabindranath Danny Jaggernauth Eng. Hollis Charles

President Immediate Past President Vice President

Mr. Mahindra Satram Maharaj Mr. Mark Raymound Ms. Lorraine Pouchet Mr. Roger Salloum Ms. Gloria Cynthia-Hayes

Treasurer Secretary Director Director Director

Mr. Daren Lee Sing

Director

Institute of Chartered Accountants of Trinidad Information & Communication Technology Society of Trinidad and Tobago Trinidad and Tobago Group of Professionals Association National Carnival Development Foundation Trinidad and Tobago Institute of Architects T&T Incoming Tour Operators Association Trinidad and Tobago Green Building Council Project Management Institute (Southern Caribbean Chapter) T&T Publ. & Broadcasters Association of Trinidad and Tobago

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2013/2014 Mr. Rabindra Danny Jaggernauth Eng. Hollis Charles

President

Ms. Angela Lee Loy

Secretary

Mr. Mahindra Satram Maharaj Dr. Thackwray Driver Mr. Mark Raymond Ms. Camille Sears-Carter Wells

Treasurer

Vice President

Director Director Director

Information & Communication Technology Society of Trinidad and Tobago Trinidad and Tobago Group of Professionals Association Institute of Chartered Accountants of Trinidad and Tobago National Carnival Development Foundation The Energy Chamber of Trinidad and Tobago Trinidad and Tobago Institute of Architects Trinidad and Tobago Chamber of Industry and Commerce

2012/2013 Mr. Rabindra Danny Jaggernauth Eng. Hollis Charles

President

Ms. Angela Lee Loy

Secretary

Mr. Mahindra Satram Maharaj Dr. Thackwray Driver Mr. Mark Raymond Ms. Camille Sears-Carter Wells

Treasurer

Vice President

Director Director Director

The Energy Chamber of Trinidad and Tobago Trinidad and Tobago Institute of Architects Trinidad and Tobago Chamber of Industry and Commerce

Mr. Rabindranath Danny Jaggernauth Dr. Thackwray Driver Ms. Dianne Joseph Mr. Mahindra Satram Maharaj Mr. Joseph BermentMcDowald Eng. Hollis Charles

President

Information & Communication Technology Society of Trinidad and Tobago The Energy Chamber of Trinidad and Tobago Co-op. Credit Union League of Trinidad and Tobago National Carnival Development Foundation Pest Management Association of Trinidad and Tobago

Mrs. Dionne McnicolStephenson

Director

2011/2012

TTCSI.ORG

Vice President Treasurer Secretary Director Director

Trinidad and Tobago Group of Professionals Association Trinidad and Tobago Entertainment Company Limited

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

2010/2011 Mr. Rabindra Danny Jaggernauth Mr. Lawrence Placide Dr. Thackwray Driver Mrs. Dianne Joseph Mr. Mahindra Satram Mr. Joseph Berment Eng. Hollis Charles

President Immediate Past President Vice President Secretary Treasurer Director Director

Information & Communication Technology Society of Trinidad and Tobago Trinidad and Tobago Chamber of Industry and Commerce The Energy Chamber of Trinidad and Tobago Co-op. Credit Union League of Trinidad and Tobago National Carnival Development Foundation Pest Management Association of Trinidad and Tobago Trinidad and Tobago Group of Professionals Association

2009/2010 Mr. Lawrence Placide

President

Dr. Thackwray Driver Mrs. Dianne Joseph Mr. Rabindra Danny Jaggernauth Mr. Gary Turton Mr. Mervyn Extravour

Vice President Treasurer Secretary

Mr. Mahindra SatramMaharaj

Director

Director Director

Trinidad and Tobago Chamber of Industry and Commerce The Energy Chamber of Trinidad and Tobago Co-Op Credit Union League of Trinidad and Tobago Information and Communication Technology Society of Trinidad and Tobago Trinidad and Tobago Institute of Architects National Association of Tech. Tertiary & Professional Educators of T&T National Carnival Development Foundation

2008/2009 Mr. Lawrence Placide

President

Dr. Thackwray Driver Mrs. Sandra Parmesar Mr. Rabindra Danny Jaggernauth Mr. Gary Turton Mrs. Desiree Arthur Mr. Mahindra SatramMaharaj

Vice President Treasurer Secretary Director Director Director

Trinidad and Tobago Chamber of Industry and Commerce The Energy Chamber of Trinidad and Tobago Shipping Association of Trinidad and Tobago Information and Communication Technology Society of Trinidad and Tobago Trinidad and Tobago Institute of Architects Trinidad and Tobago Contractors Association National Carnival Development Foundation

ANNUAL REPORT 2021

Building Export Capacity

Gateway to Trade Export Accelerator Programme

in collaboration with ExportTT and the Ministry of Trade and Industry GATEWAY to Trade is an export capacity building and acceleration programme designed to strengthen trade promotion organizations, sector associations and SME services firms.

Phase III will be implemented alongside ExporTT and will involve engaging 20 of the most export-ready companies in market connection activities, such as trade missions and/or trade shows.

Ultimately, the objective of GATEWAY to Trade is to support the growth of services exports and enhance economic development.

By closely supporting these services firms over this extended period, and by selecting the most market-ready

Created by Global Links Network, Inc., GATEWAY to Trade has been developed through the application of a combined 75 years’ experience in working on trade initiatives in over 60 countries around the world. GATEWAY to Trade Trinidad and Tobago was launched in September 2021. Phase I of the programme led approximately 80 participants and 20 trainers from key business support organizations through an intensive 9 weeks of training and hands-on exercises which concluded mid-December. In Phase II, 43 out of 80 participants are receiving one on one coaching. This step involves guidance in fine-tuning their company profile, export plan and strengthening their value proposition, business pitch and website. Additionally at Phase II, emphasis will be placed on developing the coaching capacity of the trainers, thereby ensuring sustainability of the G2T programme.

TTCSI.ORG

firms to continue in the various phases of the programme, it is anticipated that these companies will achieve their export objectives more quickly and more successfully. By closely supporting these services, firms over this extended period, and by selecting the most market-ready firms to continue in the various phases of the programme, it is anticipated that these companies will achieve their export objectives more quicky and more successfuly. GATEWAY to Trade Trinidad and Tobago has been made possible with the support of the Ministry of Trade and Industry and is administered by the Trinidad and Tobago Coalition of Services Industries (TTCSI).

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

Here’s what some of the participants had to say about the programme: "An excellent Export Plan development program! Essential to development of your value proposition for your business needed for B2B meetings. Excellent guidance on development of your Company Profile as an introductory and marketing digital asset to enhance export sales and international business development." - Stuart Mahabir, Damus Limited "This programme was so informative for me and my team. We know where we are as a small business and what we need to do now, to be able to venture into the export realm. Wished it was longer, however thanks to Theo and Michelle for explaining everything." - Shamfa Phillips, Phillips General Contracting Limited. "This programme made me re-think what I have done or not done to drive my business. I learnt an incredible amount but even more valuable were the exercises which put knowledge in to practice and within my own business scenario. All the elements of successful training- we learn by doing and not just listening and also by applying the knowledge in our area of interest. Excellent programme! Thank you!" - Tamara Pooran, Think Talent HR Consulting "Gateway to Trade TT is an excellent initiative by TTCSI. The programme was expertly delivered using the right blend of technology, professional expertise and practical exercises. I have gained tremendous insights and new strategies not previously considered. I feel equipped for services export. Thank you, trainers and TTCSI!" - Maxine Stewart, OutSource Professional Services Limited Please contact: Teliah Boodhram, Project Administrator, Gateway to Trade Email: g2tadministrator@ttcsi.org or Mobile: 1.868.717.3932 for details on the programme

ANNUAL REPORT 2021

Bold move needed to develop a cadre of Global Caribbeans! Let’s build an Export Academy for Services By Vashti G. Guyadeen

One of the silver linings of the pandemic has been the increased use of technology to connect businesses with consumers. As the Coalitions of Services Industries in CARIFORUM Member States navigated the rough waters of 2020/2021, one of the mechanisms we used to ensure that service providers and industries can survive and thrive was to research, develop and implement a robust strategy for Caribbean businesses to #GoGlobal. In less than two and a half years, the TTCSI with support from the Caribbean Export Development Agency (CEDA) has been able to produce more than 130 Services Go Global (SGG) graduates from seven CARIFORUM Member States. There were many export lessons learnt from this project. I will briefly share some of these with you now: 1. Going global is not an easy journey. The biggest obstacle in achieving global reach is changing the modus operandi of service providers and entrepreneurs. Going global requires an exporters’ mindset and unless this is realised, businesses will have limited success in their export endeavours. 2. An exporter’s mindset can be inculcated through tailored coaching and mentoring. One-on-one guidance and support are an integral part of the internationalisation process. 3. We need to create a culture where we learn from each other’s challenges and more importantly we must not be discouraged when encountering the inevitable initial difficulties. 24

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Call to develop a Caribbean Export Academy for Services These export challenges can only be overcome if we have the right vehicle to make this a reality. There is no better time than now for the Caribbean Region to establish an Export Academy for Services. Ladies and gentlemen, I am making a bold call now hoping that the powers that be, work with us to make this a reality. Radical steps must be taken to move the services economy forward. I envision that the Export Academy will be a virtual facility that will be available for Caribbean service providers and firms to access a diverse range of tools and training to enhance their capacity to access new markets. The core objectives of the Academy will be: • To inculcate an exporter’s mindset amongst service providers in the Caribbean Region. • To provide access to the SGG Training Programme to all potential service exporters in the Region. • To monitor and track the progress of SGG graduates. • To provide coaches and mentors for SGG graduates. • To help establish financial sourcing. • To provide access to export tools and strategies to support business expansion internationally. The TTCSI stands ready to assist in making this Academy a reality. This is a call to action, let us build a cadre of Global Caribbeans!

Year in Review

ANNUAL REPORT 2021

Year in Review

TTCSI.ORG

Membership Directory

Who We Represent

Financial Members Air-conditioning & Refrigeration Industry Association

Association of Female Executives of Trinidad & Tobago

Association of Real Estate Agents

President: Kenneth Boodoo Website: www.sites.google.com/site/ acrindustryassociationtt Email: ariatechltd@gmail.com Phone: (868) 674-3670 Address: 13 Fifth Street, San Juan President: Dixie-Ann Dickson Website: www.afett.com Email: afettsecretary@gmail.com president.afett@gmail.com Phone: (868) 304-0068 or (868) 717-3813 President: Mark Edghill Website: www.areatt.com Email: area.tt.assoc@gmail.com Phone: (868) 628-9048 Address: Suite A4, Kencita Court, 76 Picton Street, Newtown 190205

Association of Trinidad & Tobago Insurance Companies

President: Jason Clarke Website: www.attic.org.tt Email: mail@attic.org.tt Phone: (868) 628-1663 Address: 46-50 Picton Street, Port of Spain

Bankers Association of Trinidad & Tobago

President: Richard Downie Website: www.batt.org.tt Email: secretariat@batt.org.tt Phone (868) 235-6291/ (868) 321-3914 Address: Level 1, Invader’s Bay Tower, Invader’s Bay, Port of Spain

British-Caribbean Chamber of Commerce

Caribbean Association of Event Professionals

Country Manager: Rowland Mackenzie Website: www.britishcaribbean.com Email: info@britishcaribbean.com Phone: (868) 352-0923 Address: ESG Business Suites, Woodbrook, Port of Spain President: Roxanne Pantin (Interim) Email: caribbeanaep@gmail.com Phone: (868) 685-9042/ (868) 623-9578 Address: 5 Fitt Street, Woodbrook

ANNUAL REPORT 2021

Caribbean Institute of Management Consultants

President: Rabindra Jaggernauth Email: rabindra.jaggernauth@gmail.com Phone: (868) 680-2479 Address: c/o 1 Palmyra Drive, Victoria Gardens, Diego Martin

Confederation of Regional Business Chambers

President: Vivek Charran Email: v.charran@gmail.com Phone: (868) 382-2803 Address: 45 Wellspring Drive Oasis Greens, Endeavour, Chaguanas

Co-operative Credit Union League of Trinidad & Tobago

Couva/Point Lisas Chamber of Commerce

President: Joseph Remy Website: www.ccultt.org Email: creditunionleague@gmail.com Phone: (868) 671-4711/4704, 672-7145 Address: 6-8 De Verteuil Streets, Montrose, Chaguanas President: Mukesh Ramsingh Social Media: www.facebook.com/ CPCCConferenceHall/ Email: couva.chamber@gmail.com Phone: (868) 609-5017 Address: No. 12 Camden Road, Couva

European Business Chamber in Trinidad and Tobago

President: Maarten Spiljard Website: www.eurochamtt.org Email: info@eurochamtt.org Email: couva.chamber@gmail.com Address: 18 O’Connor Street, Woodbrook, Port of Spain

Fashion Entrepreneurs of Trinidad & Tobago

President: Lynette Headley-Atherley Email: 7fett7@gmail.com Phone: (868) 488-8957 Address: 68 Bougainvilla Avenue, Thompson Gardens, San Fernando

Greater San Fernando Area Chamber of Commerce

President: Kiran Singh Email: kiransingh@gsfcc.business Phone: (868) 652-7960 Address: RRM Plaza, 51-53 High Street, San Fernando

Human Resource Management Association of Trinidad & Tobago

President: Cavelle Joseph-St. Omer Website: www.hrmatt.com Email: secretariat@hrmatt.com Phone: (868) 687-5523 Address: P.O. Box 22, Port of Spain

TTCSI.ORG

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

Information System, Audit & Control Association TT Chapter

President: Justin John Website: www.isaca-tt-org Email: info@isaca-tt.org; president@isaca-tt.org Address: 11-13 Fitzblackman Drive South, Woodbrook, Port of Spain

Institute of Chartered Accountants

President: Dwayne Rodriguez-Seijas Website: www.icatt.org Email: service@icatt.org Phone: (868) 623-8000/0176, (868) 625-1954 Address: 11-13 Fitzblackman Drive South, Woodbrook, Port of Spain

National Carnival Development Foundation

President: Mahindra Satram Maharaj Email: mahindrasm@gmail.com Phone: (868) 682-9313 Address: 55 Roberts Street, Woodbrook, Port of Spain

Pest Management Association of Trinidad & Tobago

Chairman: Mr. R. Anthony Rostant Website: www.pmatt.org Email: pmattsecretariat@gmail.com Phone: (868) 343-2160 Address: 48-50 Sackville Street, Port of Spain

Project Management Institute Southern Caribbean Chapter

President: Glynis Alexander-Tam Website: www.pmiscc.org Email: secretariat@pmiscc.org Phone: (868) 717-3835

Shipping Association of Trinidad & Tobago

President: Hayden Alleyne Website: www.shipping.co.tt Email: admin1@shipping.co.tt Phone: (868) 623-3355, (868) 623-3352 Address: 15 Scott Bushe Street, Port of Spain

The Energy Chamber of Trinidad & Tobago

Chairman: Dwight Mahabir Website: www.energynow.tt Email: execoffice@energy.tt Phone: (868) 636-3749 Address: Suite B2.03, Atlantic Plaza, Atlantic Avenue, Point Lisas

The Greater Tunapuna Chamber of Industry and Commerce

President: Ms. Melissa Senhouse Website: (4) The Greater Tunapuna Chamber of Industry & Commerce | Facebook Email: gtchamberinfo@gmail.com Phone: (868) 322- 4482 Address: #110 Eastern Main Road. Tunapuna

ANNUAL REPORT 2021

Trinbago United Calpsonians Organisation

Trinidad & Tobago Animation Network

Trinidad & Tobago Assocation of Midwives

Trinidad & Tobago Bureau of Standards

Trinidad & Tobago Chamber of Industry and Commerce

Trinidad & Tobago Chapter of the International Facilities Management Association

Trinidad & Tobago Creative Industries Company Limited

Leslie Ann Wills-Caton

TTCSI.ORG

President: Ainsley King Website: www.wetuco.com Email: tucocalypsopr@yahoo.com Phone: (868) 623-9660 Address: 45C Jerningham Avenue, Port of Spain

President: Jessica Yawching Website: www.ttanimation.org Email: ttan.animation@gmail.com Address: 76 Ria Ramnarine Circle, Tarouba, San Fernando

President: Marcia Rollock Website: www. trinidadandtobagoassociationofmidwives Email: ttam95@hotmail.com Phone: (868) 679-8008 Address: Corner De Gannes & La Croix Streets, Couva Executive Director: Rodney Ramnath Website: www.gottbs.com Email: ttbs@ttbs.org.tt Phone: (868) 662-8827 Address: 1-2 Century Drive, Trincity Industrial Estate Mayoca, Tunapuna Couva President: Charles Pashley Website: www.chamber.org.tt Email: chamber@chamber.org.tt Phone: (868) 637-6966 Address: P.O. Box 499, Columbus Circle Westmoorings President: Vaughn Halliday Website: www.ttifma.com Email: tntifma@gmail.com Phone: (868) 377-2686 Address: 18 O’Connor Street, Woodbrook, Port of Spain General Managers: FilmTT: Leslie Ann Wills-Caton; MusicTT: Melissa Jimenez; FashionTT: Lisa-Marie Daniel Website: www.creativett.co.tt Email: info@creativett.co.tt Phone: (868) 622-1455 Address: 47 Long Circular Road, Port of Spain

Melissa Jimenez

Lisa-Marie Daniel

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

Trinidad & Tobago Contractors Association Limited

Trinidad & Tobago Institute of Architects

Trinidad & Tobago Group of Professional Associations Ltd.

Trinidad & Tobago Incoming Tour Operators Association

Trinidad & Tobago Optometrists Association

Trinidad & Tobago International Financial Centre

Trinidad & Tobago Society of Planners

Yacht Services Association of Trinidad & Tobago

President: Glenn Mahabirsingh Website: www.ttca.com Email: service@ttca.com Phone: (868) 627-1266 Address: The Professional Centre, #11-13 Fitzblackman Drive South, Woodbrook, Port of Spain President: Martyn Joab Website: www.ttia-architects.org Email: administration@ttia-architects.org Phone: (868) 624-8842 Mailing Address: P. O. Box 585, Port of Spain

President: Eng. Frank Barnes Website: www.ttgpa.org Email: secretariat@ttgpa.org Phone: (868) 627-1539 Address: 11-13 Fitzblackman Drive South, Wrightson Road Extension, Port of Spain

President: Lorraine Pouchet Email: ttitoa@gmail.com Phone: (868) 753-2775 Address: #2 Hirmorne Court, Hibiscus Drive, Petit Valley

President Elect: Stephanie Boodoo-Ramsaroop Website: www.ttoptom.com Email: ttoptoma@gmail.com Address: P.O. Box 4886, Tunapuina Post Office, Tunapuna

Chairman: Richard P. Young Website: www.ttifc.co.tt Email: info@ttifc.co.tt Phone: (868) 627-3081 / (868) 225-6009 Address: 15th Floor, Tower D, International Waterfront Centre, P.O. Box 735, 1 Wrightson Road, Port of Spain President: Stephen Boodhram Website: www.ttplanners.org Email: ttsp25@gmail.com Address: The Professional Centre, 11-13 Fitzblackman Drive South, Woodbrook, Port of Spain President: Peter Peake Website: www.ysatt.com Email: info@ysatt.com Phone: (868) 634-4938 Address: c/o Power Boats Mutual Facilities, Western Main Road, Chaguaramas

ANNUAL REPORT 2021

Non-financial Members Advertising Agencies Association of Trinidad & Tobago

Animae Caribe Festival

Artist Coalition of Trinidad & Tobago

Caribbean Corporate Governance Institute

Customs Clerks & Customs Brokers Association of Trinidad & Tobago

Joint Consultative Council for the Construction Industry

National Chutney Foundation of Trinidad & Tobago

National Master Barbers Association of Trinidad & Tobago

TTCSI.ORG

President: Julie Harris Website: www.aaatt.org Email: admin@aaatt.org Phone: (868) 628-9048 Address: Suite A4, Kencita Court, #76 Picton Street, Newtown, Port of Spain Chairman: Camille Selvon Abraham Website: www.animaecaribe.com Email: 1animae.caribe.festival@gmail.com Phone: (868) 310-1608 Address: P.O. Box 1555 TTPost, Guardian Building, Port of Spain President: Rubadiri Victor Website: www.artistcoalition.wordpress.com Email: rubadiri@gmail.com Phone: (868) 797-0949 Address: #5 Gulf View Drive, La Horquette Extension Road, Glencoe CEO: Kamla Rampersad De Silva Website: www.caribbeangovernance.org Email: info@caribbeangovernance.org Phone: (868) 221-8707 Address: 1st Floor, Chamber Building, Columbus Circle, Westmoorings President: Nicholas Rostant Social Media: www.facebook.com/groups/CustomsClerks-&-Customs-Brokers-Association-of-Trinidad-&-Tobago-503268236516322/ Email: nicrostant@yahoo.com Phone: (868) 684-7776 Address: 1 Abercromby Street, Port of Spain President: Fazeer Khan Website: www.jcc.org.tt Email: jcctt1@gmail.com Address: 13-15 Fitzblackman Drive South, Woodbrook, Port of Spain

President: Dr Vijay Ramlal-Rai Email: chutneyfoundation@yahoo.com Phone: (868) 788-4668 Address: Suite 10, Cruise Ship Complex, Dock Road, Port of Spain

President: Donald James Social Media: www.facebook.com/ NationalMasterBarberAssociationOfTrinidad AndTobago/ Email: professionalbarber@yahoo.com Phone: (868) 720-1871

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

Private Hospitals Association of Trinidad & Tobago

Tassa Association of Trinidad & Tobago

The Art Society of Trinidad & Tobago

The Customs Academy of Trinidad & Tobago

Tobago Hotel & Tourism Association

Trinidad & Tobago Green Building Council

Trinidad & Tobago Publishers & Broadcasters Association

Trinidad Hotels, Restaurants & Tourism Association

President: Umesh Rampersad Email: operations@westshorett.com Phone: (868) 285-5019 Ext 208 Address: 239 Western Main Road, Cocorite

President: Dr Vijay Ramlal-Rai Email: tassa_assocation@yahoo.com Phone: (868) 624-1024 Address: Suite 10, Cruise Ship Complex,

President: Peter Sheppard Website: www.artsocietytt.org Email: admin@artsocietytt.org Phone: (868) 622-9827 Address: 3 - 7 St. Vincent Avenue, Federation Park, Newtown 190333, Port of Spain

Email: customsacademytt@gmail.com

President: Christopher James Website: www.tobagohoteltourism.com/home Email: tobagohoteltourismassoc@gmail.com Phone: (868) 639-9543 Address: Apt. 1 Lambeau Credit Union Building, Auchenskeoch Road, Carnbee, Tobago President: Colin Cockburn Website: www.ttgbc.org Email: info@ttgbc.org Address: c/o acla: works, HQ002 Fernandes Business Centre, Eastern Main Road, Laventille

President: Grant Taylor Website: www.ttpba.org.tt Email: info@ttpba.org.tt Phone: (868) 688-7412 Address: c/o Caribbean Lifestyle Communications Ltd., 4 Herbert Street, St. Clair

President: Hassel Thom Website: www.tnthotels.com Email: info@tnthotels.com Phone:(868) 634-1174 or (868) 634-1175 Address: 5 Hilltop Lane, Airways Road, Chaguaramas

ANNUAL REPORT 2021

Treasurer’s Report and Review TTCSI’s Profile

15 years in business

662,510 Businesses & Entrepreneurs

Contribution of 60% to GDP (Est. 2012 to 2019)

Currently represent 60 Financial and Non-Financial Members

The TTCSI continues to advocate on the behalf of service sector businesses in Trinidad and Tobago. There was no change in our subvention from 2020 to 2021. As a result, we have continued our efforts to diversify our income streams away from a dependence on a singular source of funds. In 2021, TTCSI conducted over fifteen (15) membership surveys, two (2) Economic Impact Assessments of COVID-19 on the services sector, one (1) international research project, one (1) regional research project and two (2) local research projects. The emphasis has been on enhancing revenue streams of the organization. Our membership has also increased over this period.

Figure 1: Total Subvention received from GORTT 1600000 1400000 1200000 1000000 800000 600000 400000 200000 0

2016

2017

2018

2019

2020

2021

Table 1: Income and Expenditure 2016

2017

2018

2019

2020

2021

Income

$1,498,329

$163,526

$768,643

$809,126

$685,972

$1,268,306

Expenditure

$2,396,868

$1,278,962

$899,557

$928,880

$857,963

$1,036,488

In 2021, TTCSI focused on bidding for local, regional and international research projects. During this period, we were able to win three bids as well as provide research retainer services for one state owned agency. Efforts have been heightened on advocacy for members who continued to feel the impact of the global pandemic. Whilst support to members have increased significantly, our members have been challenged to pay their membership dues as a result of prolonged border and lockdown restrictions. We have successfully worked with them to ensure that this situation was adequately managed.

Figure 2: Income vs Expenditure 3000000 2500000 2000000 1500000 1000000 500000 0

2016

2017

2018 Income

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2019

2020

Expenditure

2021

Capitalising on Export Opportunities in the Service Sector The TTCSI works tirelessly for the further development of the Services Sector. Ensuring that Services Sector firms build their export capacity to earn foreign exchange for Trinidad and Tobago is also a focal point. In order to accomplish this feat, continuous funding is required for TTCSI programmes geared towards Services Sector development. Through the engagement of a services sector specialist (to boost the sector export capacity), the TTCSI identified the following sectors in need of sectoral development. While this article focuses on Sporting Services, there are other notable sectors with great potential to maximise on exporting opportunities for services firms. Such sectors include Business & Event Tourism Services, Business & Professional Services, Energy Services, ICT Services, Spa Industry and Wellness Tourism.

Driving the Sporting Industry In January 2022, the TTCSI published the Trinidad and Tobago Sports Participation Survey 2021. This survey was forged out of a collaborative initiative between the TTCSI and the Sports Company of Trinidad and Tobago for the benefit of the Sports Industry in Trinidad and Tobago. One of the key deliverables of this engagement was to execute a national sports participation survey. The findings presented in this report are intended to guide and drive a revised strategic focus for the sporting industry in Trinidad and Tobago.

The survey was executed virtually over the course of four months (April to July 2021) which generated participation from 1,411 respondents. It focused on four key areas:

• • • •

the economic contribution of sport the level of sport and recreational participation particularly by geographic location feedback on the sporting and recreational infrastructure in place, and the citizenry engagement with sport and recreational activities and how it impacted their productivity, health and wellness, as well as the level of satisfaction with government input.

What Citizens are Saying The results are in

Some of the positive insights that came out of the survey include: • There is a high level of participation in sport and recreational activity. Ninety-two percent of respondents participate in sport and recreational activity • The respondents who provided services to sporting/recreational bodies/events outside of Trinidad and Tobago earned approximately $4 million in total in revenue • Trinidad and Tobago Exercises – 94% of respondents engage in some form of exercise • A significant majority of respondents reported a boost in productivity after engaging in a bout of Sport or Recreational activity. A combined total of 93% report good and excellent increases in productivity • A combined total of 91% of respondents reported a medium and large impact of Sport or Recreational Activities on their Health and Wellness. ANNUAL REPORT 2021

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

Capitalising on Export Opportunities in the Service Sector Areas of Concern On the other hand, the National Sports Participation Survey also demonstrated some areas of concern:

• •

•

Most respondents reported a decreased interest in sporting and recreational activities over the last year There is more interest in the viewership of or listening to international sport than regional or local sport through the media (particularly on a daily and weekly basis) 76% of respondents are dissatisfied with the government’s current opportunities for engaging citizens in sport.

Tracking the economic value of the Sporting Industry TTCSI recommendations coming out of Survey

There is no ongoing tracking of the economic value of the Sport Industry in Trinidad and Tobago and there are large gaps in research, data and statistics in the industry. As a result, there isn’t enough data to guide the Ministry of Sport in its policy development and to direct its project implementation. Coming out of the National Sport Participation Survey, the TTCSI recommends the development of a database of Exporting Sporting Services Providers to track estimates of revenue earned outside of Trinidad and Tobago, on a yearly basis. Many countries have mapped the economic contribution of sports including Australia, Ireland, England, Canada, UAE-Dubai. A variety of methodological approaches were used by these countries.

Capturing the economic value of the Sporting Industry The TTCSI is prepared to map a framework relevant to Trinidad and Tobago in order to capture the economic value of the sporting industry.

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Capitalising on Export Opportunities in the Service Sector Updates on Other Services Business & Events Tourism Services • The Events industry size was valued at US$1,135.4

billion in 2019 and is expected to reach US$1,552.9 billion by 2028, registering a compound annual growth rate (CAGR) of 11.2% from 2021 to 2028.

• The key players include: Access Destination Services,

BCD GROUP (BCD MEETINGS & EVENTS), ATPI Limited, Riviera Events, Entertaining Asia, Live Nation Worldwide Inc., StubHub, Anschutz Entertainment Group, Pollstar, Cvent Inc., Capita Plc., Reed Exhibitions, Questex LLC, Outback Concerts, The Freeman Company, Penguins Limited, CL Events, Seven Events Limited, Clarion Events Limited, and Versatile Event Management.

• The

Meetings, Incentives, Conferences and Exhibitions (MICE) market is the highest revenue contributor to the tourism industry. Globally its value accounted for US$805 million in 2017, US$916 million in 2019 and it is projected to reach US$1,439 million in 2025 and US$1,780 million in 2030. So the global market shows continuous growth – with a dip in 2020 due to the COVID-19 pandemic.

• All MICE niches are on the rise and before the

Business & Professional Services • The global professional services market reached a value of nearly US$5,028.9 million in 2020, having increased at a compound annual growth rate (CAGR) of 2.8% since 2015.

The market is expected to grow at a CAGR of 7.0% from 2020 to reach US$7,063.9 million in 2025. The global professional services market is expected to reach US$9,371.1 million in 2030, at a CAGR of 5.8%.

• The professional services market is segmented by type: a) Design, Research, Promotional and Consulting Services, b) Legal Services, c) Accounting Services, and d) Other Professional, Scientific and Technical Services,

• Major Competitors in the Professional Services Market are: a) Deloitte Touche Tohmatsu Limited b) PricewaterhouseCoopers (PwC) c) Ernst & Young d) KPMG e) Accenture Plc

outbreak of the COVID-19 pandemic, it was expected that this growth would continue in the future. Yet, globally, the Meetings niche is the largest of the four. In 2017 it accounted for US$505.8 billion of the revenues.

ANNUAL REPORT 2021

15 years of CHAMPIONING SERVICES in Trinidad & Tobago and beyond

Capitalising on Export Opportunities in the Service Sector Energy Services • According to Facts and Factors market research

ICT Services

From there, investment priorities will vary as banking and discrete manufacturing focus on applications while telecommunications and professional services invest in infrastructure. The industries that will deliver the fastest ICT spending growth over the five-year forecast are professional services (7.2% CAGR) and media (6.6% CAGR).

report, the Global Energy-as-a-Service Market size and share revenue is expected to grow from US$57.6 billion in 2020 to reach US$106.6 billion by 2026, at 10.8% annual compound annual growth rate (CAGR) during the forecast period of 2021-2026.

• Top Market Players: Schneider Electric, General Electric, Engie, Edison, Siemens, Wendel Energy Services, Alpiq, Honeywell, Bernhard Energy Solutions, Veolia, Enel X, and EDF Renewable Energy.

• Global energy demand is set to increase by 4.6% in

2021, more than offsetting the US$5 contraction in 2020 and pushing demand 5% above 2019 levels. Almost 70% of the projected increase in global energy demand is in emerging markets and developing economies, where demand is set to rise to 3.4% above 2019 levels. Energy use in advanced economies is on course to be 3.4% below pre-COVID-19 levels.

ICT Services • A new forecast from International Data Corporation

(IDC) predicted that worldwide spending on information, and communications technology (ICT) was US$4.3 trillion in 2020, an increase of 3.6% over 2019.

Spa Industry • In 2017, there were over 149,000 spas, earning

US$93.6 billion in revenues and employing nearly 2.5 million workers. • The spa sector has been growing by 9.9% annually from 2015–2017 and it is projected to reach US$128 billion in 2022. • The top five markets are the United States (US$20.8 billion), China (US$8.2 billion), Germany (US$6.7 billion), Japan (US$5.7 billion) and France (US$3.6 billion). • The Global Wellness Institute projects that in order to staff the growing global spa business, the industry will need an additional 300,000 trained spa therapists and 54,000 experienced spa managers/directors (above the current level) by 2022.

Wellness Tourism • Wellness Tourism was a US$639 billion market in

Commercial and public sector spending on information technology (hardware, software and IT services), telecommunications services, and business services will account for nearly US$2.7 trillion of the total in 2020 with consumer spending making up the remainder.

•

• Four industries – banking, discrete manufacturing,

•

professional services, and telecommunications – will deliver 40% of all commercial ICT spending in 2020. IT services will represent a significant portion of the spending in all four industries, ranging from 50% in banking to 26% in professional services.

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2017, projected to reach US$919 billion by 2022. Wellness Tourism grew by 6.5% annually from 2015–2017, more than twice as fast as tourism overall (3.2% annually). World travellers made 830 million international and domestic wellness trips in 2017, representing 17% of all tourism expenditure. International wellness tourists on average spent US$1,528 per trip, 53% more than the typical international tourist. Domestic wellness tourists spent US$609 per trip, 178% more than the average domestic tourist. Secondary wellness travellers account for 89% of wellness trips and 86% of expenditure.

Audited Financials Statement 2021

TRINIDAD & TOBAGO COALITION OF SERVICES INDUSTRIES Audited Financial Statements 31st December 2021

ANNUAL REPORT 2021

TRINIDAD AND TOBAGO COALITION OF SERVICES INDUSTRIES

STANDING ORDER - #001

a) b)

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