Find out more Scan the QR code using your smart phone to view and participate in the awards or visit www.ttsh.com.sg/SPAA2018
Email: sgpc@ttsh.com.sg
The Singapore Patient Action Awards (SPAA) is a dedicated platform to honour individuals and groups who are passionate about making a positive difference to healthcare. These are extraordinary role models who have demonstrated exemplary qualities of care, courage, empathy, resilience, generosity of spirit, emotional and mental strength. This platform is created to acknowledge individuals and groups who have made significant and notable contributions in enhancing the healing journey of patients - from witnessing their personal triumphs of recovery to celebrating the joys of restored health and getting a new lease of life. They are our ordinary folks who are passionate about giving back to the community they live in - bringing with them a wealth of life experiences, contributing their precious resources and motivating others to move forth to achieve extraordinary deeds. The award recipients will be acknowledged at the annual Singapore Patient Conference (SPC) on 19 October 2018. Now in its sixth installment, SPC is a dedicated patient conference involving a community of passionate patients and healthcare professionals; coming as one to share experiences and co-create healing journeys as patients, healthcare workers, volunteers and caregivers. We invite everyone to embark on this purposeful journey of transforming patient experience and to celebrate the wonderful spirit of giving support, hope and love.
actively partnering and supporting the healthcare team in improving care experience and delivery
helping patients address their care needs and overcome their emotional and/or physical challenges
Empower
Singapore Patient Caregiver Award (Individual)
Award Criteria
Find out more Website: www.ttsh.com.sg/SPAA2018/ Phone: 6357 3037 / 8018 Email: sgpc@ttsh.com.sg
g The four award categories honour exemplary patients, caregivers, patient support and volunteer groups and healthcare teams who are involved in the 3Es (Empower, Engage, Experience) of transforming patient experience, right here in Singapore.
*This journey map is subject to changes, without prior notifications.
Awards Ceremony at Singapore Patient Conference 19 October 2018
7
Announcement of award recipients via Singapore Patient Conference Website October 2018
6
Notification of award recipients September 2018
5
2
in n n u R r a 4 Ye th
Common Traits and Characteristics of Singapore Patient Action Award Nominees are: 1. Proactive Care Champion - going beyond the call of duty to advocate the noble cause of transforming healthcare delivery, based on their personal experiences and stories in navigating the journey of healing.
Final judging session July 2018
4
Journey MAP*
Review of all submissions July 2018
3
Deadline for submissions 4 May 2018
Calling for nominations February 2018
1
leading patient improvement initiatives and projects to enhance care delivery
leading patient improvement initiatives and projects to enhance care delivery
Experience
Experience
Engage
Singapore Patient Advocate Award (Individual)
Singapore Patient Support Group / Volunteer Group Award (Group)
2. Compassionate Care Provider – demonstrates exceptional care and empathy towards other patients and caregivers by lending a helping hand to those in need. 3. Dedicated Care Partner – partners with the community and healthcare team to help our needy community; and in doing so, inspire other volunteers and community partners to step forward and contribute.
Award Nominators
Nominators may belong to any of the following categories and must be based in Singapore: 1. Primary Healthcare Services
Singapore Patient Engagement Initiative Award (Team-based)
Award Submission Details
2. Hospital Services (Public and Private Hospitals and Specialty Centres)
We invite all healthcare professionals/institutions (based in Singapore) to submit your nominations no later than 4 May 2018 (Friday), 5pm. Nominations received after the above deadline will not be accepted.
3. Community-Based Intermediate and Long Term Care Services (Home-based Services and Centrebased Services) and Residential Intermediate and Long Term Care Services (Community Hospitals, Nursing Homes, Inpatient Hospice, Respite Care and Chronic Sick Hospitals)
You may submit via the designated SPAA website at www.ttsh.com.sg/SPAA2018.
4. Healthcare Agencies and Voluntary Welfare Organisations
Award Declaration
By submitting an application for this award, you agree to comply with the Award Terms and Conditions for this application; all information provided by you in this application is true and accurate.
5. Any Healthcare Professionals, Workers and Teams such as Doctors, Nurses and Allied Health Professionals
*This journey map is subject to changes, without prior notifications.
Awards Ceremony at Singapore Patient Conference 19 October 2018
7 Final judging session July 2018
Find out more Website: www.ttsh.com.sg/SPAA2018/ Phone: 6357 3037 / 8018 Email: sgpc@ttsh.com.sg
Announcement of award recipients via Singapore Patient Conference Website October 2018
Notification of award recipients September 2018
6
5
4
Journey MAP*
Review of all submissions July 2018
3
Deadline for submissions 4 May 2018
Calling for nominations February 2018
2
4th Year R
unning
1
The Singapore Patient Action Awards (SPAA) is a dedicated platform to honour individuals and groups who are passionate about making a positive difference to healthcare. These are extraordinary role models who have demonstrated exemplary qualities of care, courage, empathy, resilience, generosity of spirit, emotional and mental strength. This platform is created to acknowledge individuals and groups who have made significant and notable contributions in enhancing the healing journey of patients - from witnessing their personal triumphs of recovery to celebrating the joys of restored health and getting a new lease of life. They are our ordinary folks who are passionate about giving back to the community they live in - bringing with them a wealth of life experiences, contributing their precious resources and motivating others to move forth to achieve extraordinary deeds.
Find out more Scan the QR code using your smart phone to view and participate in the awards or visit www.ttsh.com.sg/SPAA2018
Email: sgpc@ttsh.com.sg
The award recipients will be acknowledged at the annual Singapore Patient Conference (SPC) on 19 October 2018. Now in its sixth installment, SPC is a dedicated patient conference involving a community of passionate patients and healthcare professionals; coming as one to share experiences and co-create healing journeys as patients, healthcare workers, volunteers and caregivers. We invite everyone to embark on this purposeful journey of transforming patient experience and to celebrate the wonderful spirit of giving support, hope and love.
Singapore Patient Caregiver Award (Individual)
Singapore Patient Support Group / Volunteer Group Award (Group)
Singapore Patient Advocate Award (Individual)
Singapore Patient Engagement Initiative Award (Team-based)
Empower
Engage
Experience
Experience
helping patients address their care needs and overcome their emotional and/or physical challenges
actively partnering and supporting the healthcare team in improving care experience and delivery
leading patient improvement initiatives and projects to enhance care delivery
leading patient improvement initiatives and projects to enhance care delivery
Award Criteria
The four award categories honour exemplary patients, caregivers, patient support and volunteer groups and healthcare teams who are involved in the 3Es (Empower, Engage, Experience) of transforming patient experience, right here in Singapore. Common Traits and Characteristics of Singapore Patient Action Award Nominees are: 1. Proactive Care Champion - going beyond the call of duty to advocate the noble cause of transforming healthcare delivery, based on their personal experiences and stories in navigating the journey of healing.
2. Compassionate Care Provider – demonstrates exceptional care and empathy towards other patients and caregivers by lending a helping hand to those in need. 3. Dedicated Care Partner – partners with the community and healthcare team to help our needy community; and in doing so, inspire other volunteers and community partners to step forward and contribute.
Award Nominators
Nominators may belong to any of the following categories and must be based in Singapore: 1. Primary Healthcare Services
2. Hospital Services (Public and Private Hospitals and Specialty Centres) 3. Community-Based Intermediate and Long Term Care Services (Home-based Services and Centrebased Services) and Residential Intermediate and Long Term Care Services (Community Hospitals, Nursing Homes, Inpatient Hospice, Respite Care and Chronic Sick Hospitals) 4. Healthcare Agencies and Voluntary Welfare Organisations 5. Any Healthcare Professionals, Workers and Teams such as Doctors, Nurses and Allied Health Professionals
Award Submission Details
We invite all healthcare professionals/institutions (based in Singapore) to submit your nominations no later than 4 May 2018 (Friday), 5pm. Nominations received after the above deadline will not be accepted. You may submit via the designated SPAA website at www.ttsh.com.sg/SPAA2018.
Award Declaration
By submitting an application for this award, you agree to comply with the Award Terms and Conditions for this application; all information provided by you in this application is true and accurate.
S u b m i t A l l nomi nation s by 4 May 2 0 1 8, 5pm
Singapore Patient Caregiver Award (Individual)
1
This award honours the caregiver who has demonstrated strength, resilience and unwavering dedication in caring for their loved ones, amidst healthcare challenges. The caregiver takes on the role as an active care partner with the healthcare team, to overcome these healthcare hurdles with a positive attitude. The award winner will receive a specially-designed award plaque and $250 worth of vouchers. Criteria A caregiver is anyone who provides help and care to another person in need, such as an ill spouse or partner, a disabled child or an ageing relative. This award is open to any person (including a family member) who provides care and assistance to a person who is ill. The nominee should embody the following attributes: • Demonstrated exceptional courage, strength and resilience in the face of adversity. • Identified as an active partner of the healthcare team in offering constructive feedback to improve healthcare delivery so that their dependants and other patients will benefit from the improvements. • Actively reached out to help others who are in need of support and help. Note: Recipients of this award in the previous year are not eligible for participation. Individuals who have won a similar award of this nature between January to April 2018 are also not eligible for participation in this category. Supporting Documents • Nominators must clearly describe the behaviours and actions that distinguish the nominated caregiver from other caregivers. • Please include tangible evidence to substantiate the nomination (e.g. testimonials, media reports etc.). • Please provide illustrative examples of said patient caregiver in action, such as photographs of the outstanding caregiver behaviour and interactions etc.
Singapore Patient Advocate Award (Individual)
2
This award honours an individual who is very passionate about advocating for meaningful healthcare causes and has contributed significantly to improving care delivery in partnership with the healthcare team/institution. Being personally involved in the healthcare journey as a patient, a volunteer and/or a caregiver, this individual uses his/her personal experiences to provide valuable learning for doctors, nurses, allied health professionals and other healthcare workers. The award winner will receive a specially-designed award plaque and $250 worth of vouchers. Criteria The nominee should embody the following attributes: • Contributed significantly to healthcare delivery. • Led the way in improving healthcare delivery and service. • Appointed as the patient’s dedicated caregiver and/or chaperone – someone who is empowered to find solutions for treatment plans in partnership with healthcare professionals, educates patient about his/her condition and/or keeps patient and the family informed of the latest treatment plans and new developments. Note: Recipients of this award in the previous year are not eligible for participation. Individuals who have won a similar award of this nature between January to April 2018 are also not eligible for participation in this category.
Supporting Documents • Nominators must clearly describe the behaviours and actions that distinguish the nominated patient advocate from other patient advocates. • Please include tangible evidence to substantiate the nomination (e.g. testimonials, media reports etc.). • Please provide illustrative examples of said patient advocate in action, such as photographs of patient engagement and interactions etc.
SCAN HERE!
SCAN HERE!
Scan the QR Code using your smart phone to view and nominate for this award or visit www.ttsh.com.sg/SPAA2018.
Scan the QR Code using your smart phone to view and nominate for this award or visit www.ttsh.com.sg/SPAA2018.
Singapore Patient Support Group / Volunteer Group Award (Group)
3
This award honours an outstanding Patient Support Group or Patient Volunteer Group that has led the way in helping others in need and has contributed significantly to improving care delivery and services. The award winner will receive a specially-designed award plaque and $500 worth of vouchers. Criteria Open to any patient support group / volunteer group which is registered under a healthcare institution, voluntary welfare organisation, community care provider or step-down care establishment. The nominee should embody the following attributes: • Initiated improvements in healthcare delivery and led the way in helping others in need. • Identified as an established and active partner in collaboration with any healthcare team/institution for sustainable benefits to our healthcare landscape.
Note: Recipients of this award in the previous year are not eligible for participation. Individuals who have won a similar award of this nature between January to April 2018 are also not eligible for participation in this category. Supporting Documents • Nominators must clearly describe the behaviours and actions that distinguish the nominated patient support group / volunteer group from others. • Please include tangible evidence to substantiate the nomination (e.g. testimonials, media reports etc.). • Please provide illustrative examples of said patient support group / volunteer group in action, such as photographs of the engagement in action and interactions etc.
Singapore Patient Engagement Initiative Award (Team-based)
4
This award recognises an outstanding patient engagement project or initiative that is a collaboration with the healthcare team, contributing to the improvement of care and overall health well-being for public, patients and caregivers. Only projects involving active participation from public, patients, caregivers and/or volunteers, together with the healthcare team may apply. The award winner will receive a specially-designed award plaque and $500 worth of vouchers. Criteria Applicable to any project or initiative requiring joint active participation from members of the public, patients and caregivers. Project or initiative that has delivered improvement(s) to healthcare delivery and overall well-being of patients and caregivers. Project or initiative should be established and/or ongoing for the past 3 years. Only healthcare institutions, community establishments involved in patient care or caregiving resources and patient support/volunteer groups may apply. Note: Recipients of this award in the previous year are not eligible for participation. Individuals who have won a similar award of this nature between January to April 2018 are also not eligible for participation in this category.
Supporting Documents • Nominators must clearly describe the behaviours and actions that distinguish the nominated team from others. • Please include tangible evidence to substantiate the nomination (e.g. testimonials, media reports etc.). • Please provide illustrative examples of said patient engagement project in action, such as photographs of patient engagement and interactions etc.
SCAN HERE!
SCAN HERE!
Scan the QR Code using your smart phone to view and nominate for this award or visit www.ttsh.com.sg/SPAA2018.
Scan the QR Code using your smart phone to view and nominate for this award or visit www.ttsh.com.sg/SPAA2018.
Application Submit online at www.ttsh.com.sg/SPAA2018 Closing Date 4 May 2018, Friday, 5pm. Nominations received after the deadline will not be accepted. Enquiries Email: sgpc@ttsh.com.sg Award Terms and Conditions
1. All materials submitted in connection with the entries shall become the joint property of Tan Tock Seng Hospital Pte Ltd and Singapore Patient Conference (SPC); hereinafter referred to as the “organisers of the Awards”. 2. Unless otherwise informed in writing to the organisers of the Awards, award recipients are required to attend the award ceremony held in conjunction with SPC on Friday, 19 October 2018. 3. Award recipients are required to share information on their outstanding achievements with the organisers of the Awards. This sharing of information shall take the form of presentations, videos, interviews, conferences and/or exhibitions as directed by SPC organising committee. 4. Unless otherwise informed in writing by the award recipient or nominator, all submissions received will be considered public information. The organisers of the Awards are not responsible for protection of the nominees’ intellectual property rights contained in the materials submitted in connection with the entries.
5. The organisers of the Awards reserve the right to use, for an indefinite period of time, any materials submitted in connection with the entries in any way it deems fit, without payment or royalties and regardless of the results of the Awards. This includes, but not limited to, the publication and/or exhibition of photographs, materials and/or names. 6. Nominators agree to fully indemnify the organisers of the Awards and hold them harmless, against any claims, liabilities, responsibilities or damages which may result from their use of the materials submitted by nominators in connection with their entries. 7. Nominators shall seek their respective Nominees’/Owners’/Clients’ written consent with regard to any project mentioned, prior to making the submission. 8. Nominators shall seek copyright licensing, where necessary, to cover all submission materials. 9. The organisers of the Awards reserve the right to withdraw an entry from the judging process at any time if the entry is deemed inappropriate for any reason.
10. The Awards Secretariat reserves the right to defer the judgment on any shortlisted nominee if at any time during the assessment process, any development or incident arises concerning the said nominee, which is likely to result in adverse publicity to the Awards, the organisers of the Awards and /or Tan Tock Seng Hospital Pte Ltd. 11. Award submissions will be assessed by a distinguished panel of judges, whose decisions are final and shall not be subject to any challenge, appeal or review. 12. The organisers of the Awards reserve the right not to award a category at its own discretion and without recourse to the entrants of said category. 13. The winners of the Awards may state in advertising and promotional material and on their stationery that they are a winner, but must state the winning category and year clearly. 14. The organisers of the Awards reserve the right to request from the nominee additional information, materials, clarifications or any such other things as may be deemed necessary by the organisers, at their absolute discretion, for the proper evaluation of the nominee’s submission.
Find out more Scan the QR code using your smart phone to view and participate in the awards or visit www.ttsh.com.sg/SPAA2018
Email: sgpc@ttsh.com.sg
The Singapore Patient Action Awards (SPAA) is a dedicated platform to honour individuals and groups who are passionate about making a positive difference to healthcare. These are extraordinary role models who have demonstrated exemplary qualities of care, courage, empathy, resilience, generosity of spirit, emotional and mental strength. This platform is created to acknowledge individuals and groups who have made significant and notable contributions in enhancing the healing journey of patients - from witnessing their personal triumphs of recovery to celebrating the joys of restored health and getting a new lease of life. They are our ordinary folks who are passionate about giving back to the community they live in - bringing with them a wealth of life experiences, contributing their precious resources and motivating others to move forth to achieve extraordinary deeds. The award recipients will be acknowledged at the annual Singapore Patient Conference (SPC) on 19 October 2018. Now in its sixth installment, SPC is a dedicated patient conference involving a community of passionate patients and healthcare professionals; coming as one to share experiences and co-create healing journeys as patients, healthcare workers, volunteers and caregivers. We invite everyone to embark on this purposeful journey of transforming patient experience and to celebrate the wonderful spirit of giving support, hope and love.
actively partnering and supporting the healthcare team in improving care experience and delivery
helping patients address their care needs and overcome their emotional and/or physical challenges
Empower
Singapore Patient Caregiver Award (Individual)
Award Criteria
Find out more Website: www.ttsh.com.sg/SPAA2018/ Phone: 6357 3037 / 8018 Email: sgpc@ttsh.com.sg
g The four award categories honour exemplary patients, caregivers, patient support and volunteer groups and healthcare teams who are involved in the 3Es (Empower, Engage, Experience) of transforming patient experience, right here in Singapore.
*This journey map is subject to changes, without prior notifications.
Awards Ceremony at Singapore Patient Conference 19 October 2018
7
Announcement of award recipients via Singapore Patient Conference Website October 2018
6
Notification of award recipients September 2018
5
2
in n n u R r a 4 Ye th
Common Traits and Characteristics of Singapore Patient Action Award Nominees are: 1. Proactive Care Champion - going beyond the call of duty to advocate the noble cause of transforming healthcare delivery, based on their personal experiences and stories in navigating the journey of healing.
Final judging session July 2018
4
Journey MAP*
Review of all submissions July 2018
3
Deadline for submissions 4 May 2018
Calling for nominations February 2018
1
leading patient improvement initiatives and projects to enhance care delivery
leading patient improvement initiatives and projects to enhance care delivery
Experience
Experience
Engage
Singapore Patient Advocate Award (Individual)
Singapore Patient Support Group / Volunteer Group Award (Group)
2. Compassionate Care Provider – demonstrates exceptional care and empathy towards other patients and caregivers by lending a helping hand to those in need. 3. Dedicated Care Partner – partners with the community and healthcare team to help our needy community; and in doing so, inspire other volunteers and community partners to step forward and contribute.
Award Nominators
Nominators may belong to any of the following categories and must be based in Singapore: 1. Primary Healthcare Services
Singapore Patient Engagement Initiative Award (Team-based)
Award Submission Details
2. Hospital Services (Public and Private Hospitals and Specialty Centres)
We invite all healthcare professionals/institutions (based in Singapore) to submit your nominations no later than 4 May 2018 (Friday), 5pm. Nominations received after the above deadline will not be accepted.
3. Community-Based Intermediate and Long Term Care Services (Home-based Services and Centrebased Services) and Residential Intermediate and Long Term Care Services (Community Hospitals, Nursing Homes, Inpatient Hospice, Respite Care and Chronic Sick Hospitals)
You may submit via the designated SPAA website at www.ttsh.com.sg/SPAA2018.
4. Healthcare Agencies and Voluntary Welfare Organisations
Award Declaration
By submitting an application for this award, you agree to comply with the Award Terms and Conditions for this application; all information provided by you in this application is true and accurate.
5. Any Healthcare Professionals, Workers and Teams such as Doctors, Nurses and Allied Health Professionals