2.0 Scope

This policy is intended for use by service users, those affected by the delivery of services by Tusla and by Tusla staff. Together with its associated documents (see section 3.23) and training for staff, this policy outlines how feedback and complaints are dealt with.

All Tusla staff must abide by this policy. So must all agencies that provide a service onbehalf of Tusla (see section 3.19:Service Providers). You can get more information onthe roles and responsibilities of Tusla staff in Appendix One.

This Policy replaces all previous feedback and complaints policies and procedures operated by Tusla.

We may amend this document in light of future legal or regulatory requirements. The most up-to-date version of the policy will be available on the Tusla website: https//www.tusla.ie/about/feedback-andcomplaints/tell-us-publications/.

Tell Us – Tusla Policy for Feedback and Complaints,2021 7