An Academic presentation by Dr. Nancy Agnes, Head, Technical Operations, Tutors India Group www.tutorsindia.com Email: info@tutorsindia.com
TODAY'S DISCUSSIO N
Outlin e Top Management Commitment Communication Customer Focus Employee Involvement Training Teamwork
In today's intensely dynamic market, achieving quality in product and satisfaction among customer are two main critical benchmarks for organization's sustainability. To retain their business in this competitive world, many organizations have looked upon implementing TQM practices as an effective method to have high-quality goods and services Contd...
T otal quality management (TQM) is termed to be an integrated management methodology which eventually focuses on continuously improving processes, resources & strategies in order to meet customer needs. Irrespective of any industry or sector, TQM is being implemented by public or private sector organizations as well, in order to satisfy customer needs more effectually. Successful businesses have realized that customer loyalty has a strong effect on their bottom line and as a result, implementing a quality culture will boost competitiveness. Contd...
Creating an ecosystem that fosters a quality culture necessitates a formal, systemic approach. Most organizations, however, are having difficulty in implementing TQM because they do not follow the goals and principles of TQM. Following are the prominent enablers which are responsible for successful TQM implementation which will aid in bringing the process in full circle.
Top Managemen Commitment t One of the main elements considered for TQM implementation is management commitment Top as it is considered to be an essential element for implementation of safeguarding Contd.. TQM. .
Also, in order to demonstrate the availability of tangible measures, top-level management support is needed. Direct presence of top management speeds up decision-making and facilitates the TQM journey[3].
Communicatio input and communication mechanism n Aaregoodimportant for communicating ideas to management. A communication paradigm reduces uncertainty and fear, allowing TQM to be applied more quickly. Direct communication among workers & as face-to-face managers, as well communication, are the most effective modes of communication [2]
Customer Customer focus refers to the extent that a Focus business takes to make satisfied customer. One of the most important aspects of TQM is the emphasis on the consumer, since consumers enable organizations to survive. A good company recognizes the importance of identifying the consumer first at all times in order to fully ascertain their needs.
Employee E mployee involvement is a method of allowing Involvement employees at all levels of the company to partake in management decision-making and development practices. TQM can be implemented effectively if the workforce is committed and has the necessary skills. As a result, all workers, from the top down, must be empowered to take ownership of their work and collaborate efficiently in order to improve quality at all levels.
Trainin is a vital element that aids in the pursuit of g Training quality growth. Increased participation entails greater accountability, which necessitates a higher degree of competence, which can only be attained by training. Quality training entails training of employees as well as assisting them in expanding their expertise and providing information about the chore, goal, and organizational structure in order for them to learn skills thereby improving Quality
Teamwor will bring the entire k Teamwork organization's workforce together to achieve quality management results. would Working a team businesses enable to find effective as they solutions to challenges will feel free to communicate with each other openly Contd...
As a result, the success of organizations is determined by their management plan for identifying, classifying, analyzing, and reacting to the most successful solution. Despite the fact that TQM incorporation results in a broad variety of organizational improvements, many organizations have yet to follow this strategy. Also, more researchers have classified the essential success factors for implementation of TQM practices in different sectors, but still the researchers are attempting to improve the results of previous studies.
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