Community Education Program, Outreach and Community Engagement, UCA 501.450.3118 | uca.edu/outreach | outreach@uca.edu facebook.com/ucaoutreach | @ucaoutreach | flickr.com/ucaoutreach | youtube.com/ucaoutreach
Establishing Performance Expectations in the Workplace Instructor: Cathy Lee COURSE SYLLABUS Benefits of Setting Expectations Benefits for the organization Benefits for the Employee Source of Expectations Job role duties Organizational values Personal goals Teammates' expectations (interconnected job roles) Writing S.M.A.R.T Expectations Specific Measurable Attainable Results-‐oriented Time driven Performance Reviews and Feedback/Coaching Regular feedback & coaching for optimal performance Formal reviews & accountability Instructor Information Cathy Lee NorthStar@conwaycorp.net 501-‐514-‐0800.