OPPORTUNITY IN ACTION WORKFORCE CATALOG
Equal Opportunity Policy
Future Students,
It is the policy of University of Central Missouri to provide equal opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
Audio Engineering Technician Certificate Program
Program Description: The program prepares individuals for applying their technical knowledge and skills to the production of sound recordings as finished products or as components of film/video, broadcast, live, or mixed media productions. The program includes instruction in sound equipment operation and maintenance, audio editing, audio recording, audio mixing, sound engineering, beat making, record production and working with producers, editors, directors, artists, and production managers.
This training program prepares students for entry level positions with theory and working knowledge in the fields of: Recording Engineer, Audio Engineer, Sound Engineer, Mixer, Audio Operator, Sound Technician, Broadcast Engineer, Broadcast Technician, and Sound Editor.
Program Details: This holistic training program prepares students to be a well-rounded and workready Audio Engineer Technician. The program will provide students with the following skills:
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
• Introduction to Audio Engineering Technology
• Audio Theory
• Sound Mixing
• Master Theory
• Digital Signal Flow
• Mixing Techniques
• Introduction to Pro Tools v10 (Mac), Logic, and Ableton
• Studio Hardware
• Program also includes fundamentals of programming principles and C++ constructs for Protools software development kit for plug-ins, giving students the foundation they need to build their own plug-ins for the AAX Plug-in Portal.
In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older, HS diploma or equivalent, basic to intermediate computer proficiency. Must have an interest in music and music production.
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion
Tuition: $3,495 (includes, books, fees and exam costs if applicable)
Contact Hours (including out of class work): 225
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: KC Metro
TECHNOLOGY
Bilingual Computer Support Specialist
Program Description:
The Bilingual Computer Support Specialist program provides students with knowledge in computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems.
CoreBuilders© W orkplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
Students will participate in a holistic learning program that strengthens their ability to appl y the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. The curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Details:
Hardware: Identifying, using and connecting hardware components and devices
Windows Operating Systems: Install and support Windows operating systems (OS) including client support and command line
Software Troubleshooting: Troubleshoot mobile device and PC issues including application security support
Networking: Describe the types of networks and connections including Wi-Fi, SOHO and TCP/IP
Hardware and Network Troubleshooting: Troubleshoot network and device issues
Security: Identify and protect against security vulnerabilities on devices and related network connections.
Mobile Devices: Install and configure laptops and other mobile devices
Operational Procedures: Follow best practices for safety, environmental impacts, communication and professionalism
Other Operating Systems and Technologies: Understand Mac OS, mobile OS and Linux Computer
Program Prerequisites: 18 years of age or older. HS diploma or equivalent, basic to intermediate computer proficiency. Basic 8th grade Math and Reading skills.
Tuition (including out of class work):
$3,495
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion | CompTIA A+ Certification
Contact Hours: 200 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: KC Metro
TECHNOLOGY
LOCATION: Online
Certified Ethical Hacker (Voucher Included)
Program Description:
"To beat a hacker, you need to think like a hacker." This course will immerse you into the hacker mindset, putting you in the driver's seat of hands-on activities. You will scan, test, hack, and secure your own systems. You will learn the five phases of ethical hacking (reconnaissance, gaining access, enumeration, maintaining access, and covering your tracks) and the ways to approach your target and succeed at breaking in every time.
This accredited course provides you with advanced hacking tools and techniques so that you can assess the security posture of an organization with the same approach these malicious hackers use. You'll be able to identify weaknesses and fix the problems before they are identified by the enemy, preventing what could potentially be catastrophic damage to your organization. This is sure to help you get ahead in your current and future positions.
Program Details: Upon completion of this course, you will be prepared to sit for the Certified Ethical Hacker Exam 312-50, offered by EC-Council. Course Outline consists of the following areas:
- Intro to Ethical Hacking
- Foot printing and Reconnaissance
- Scanning Networks
- Enumeration
- System Hacking
- Malware Threats
- Evading IDS, Firewalls and Honeypots
- Sniffing
- Social Engineering
- Hacking Web Servers
- Hacking Web Applications
- SQL Injection
- Hacking Wireless Networks
- Hacking Mobile Platforms
- Cloud Computing
- Cryptography
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Contact Hours: 100 (six months to complete)
Tuition: $2,895 (includes books and exam fees)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion | Certified Ethical Hacker 312-50
Certification through EC Council
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
LOCATION: Online
Certified Information Security Manager (CISM)
Program Description:
In the InfoSec world, security managers are the driving force behind an organization's cybersecurity policies. These key individuals typically started their IT careers in hands-on roles before earning their CISM certification and taking on managerial duties. If you're ready to earn your next IT certification, this online training course will fully prepare you for the ISACA Certified Information Security Manager (CISM) certification exam.
Program Details: What you will learn:
• Recognize the security role to manage and improve information security governance processes that support an information security strategy
• Interpret the methods to ensure the information security program provides benefits while supporting business operations
• Analyze the methods and strategies in classifying information assets to confirm protective measures are proportional to their business value
• Demonstrate the ability in accurately classifying and categorizing information security incidents to guarantee effective reactions
Outline:
I. Information System Auditing Process
II. Governance and Management of IT
III. Information Systems Acquisition
IV. Information Systems Operations and Business Resilience
V. Protection of Information Assets
Note: To take the certification exam ISACA recommends at least five years of work experience in information security. The work experience must be gained within the 10-year period preceding the application date for certification.
Program Prerequisites: None.
Contact Hours: 75 (six months to complete)
Tuition: $795 (includes books)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion |
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
LOCATION: Online
CompTIA Certification Training: A+, Network+, Security + (Voucher Included)
Program Description:
This course will prepare you for three CompTIA IT certifications that are ideal for entry-level and mid-level professionals: A+, Network+ and Security+. The CompTIA certifications are the most-recognized, vendorneutral credentials in the industry, and will assure employers that you have the skills they need. Upon successful completion of this course, you will be prepared to sit for the following exams: CompTIA A+ Exams 220-1001 and 220-1002, CompTIA Network+ Exam N10-007, and CompTIA Security+ Exam SY0501. This course offers enrollment with or without vouchers. The vouchers are pre-paid access to sit for the certifying exams upon eligibility.
At the end of this CompTIA training, you'll also be proficient in basic cyber security concepts such as attacks and mitigation, security applications, risk assessment, disaster recovery and incident response, cloud computing, mobile devices, BYOD and SCADA, in addition to vulnerability assessment.
Program Details:
An important way you can demonstrate your knowledge and skillset to potential employers in information technology is through CompTIA certifications.
1. CompTIA™ A+ 220-1001: Hardware, Hardware Part II, Networking, Mobile and More
2. CompTIA™ A+ 220-1002: Windows, Troubleshooting, Security, and Mac & Linux
3. CompTIA™ Network+ N10-007: Foundations of Networking and Infrastructure, Addressing, Protocols, and Routing, Cabling and Wireless Networking, Virtualization and the Cloud, Subnets, and VLANs, Risk Management and Security, and Network Performance and WANs.
4. CompTIA™ Security+ SY0-501: Security Attacks and Cryptography, Security and Networking, Securing Networks and Clients, Mobile Security and Access Management, and Business Continuity and Risk Mitigation
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, comfort and working knowledge of navigating online, the usage of a computer, and basic Microsoft Windows navigation skills
Contact Hours: 480 (12-months to complete)
Delivery Format: Self-paced | Online|
Expected Award: UCM Certificate of Completion | Certification in A+, Network+, Security+
Tuition: $3,995 (includes certification exams)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
LOCATION: Online
CompTIA™ Cloud+ Certification Training (Voucher Included)
Program Description:
The best time to pursue CompTIA Cloud+ training is right now. Cloud computing is a growing field as experts create innovative ways to store, manage, access, and protect some of the world's most important data. This online course is designed for individuals who are just starting out in information technology.
You'll learn everything you need to pass the certification exam and pursue a career in cloud computing, starting with the basics of cloud service environments. This course covers key concepts and skills, including virtualization, infrastructure, troubleshooting, resource management, security, systems management, and business continuity.
Incorporating visual, auditory, and hands-on learning, the course is aligned with the highly regarded CompTIA Cloud+ certification. It includes applied learning activities to ensure you gain a working knowledge of the concepts taught, as well as the ability to implement them in real-life situations. After completing the course, you will be prepared for the CompTIA™ Cloud+ CV0-002 Certification designation.
Program Details:
I. Cloud Concepts and Models
II. Virtualization
III. Infrastructure
IV. Resource Management
V. Security
VI. Systems Management
VII. Business Continuity in the Cloud
Note: CompTIA™ A+ and CompTIA™ Network+ certifications, or comparable training, or equivalent industry experience is strongly recommended prior to taking this course
Program Prerequisites: 18 years old, HS diploma or equivalent.
Contact Hours: 75 (six months to complete)
Tuition: $1,695 (includes books and exam fees)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion | CompTIA™ Cloud Certification
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
Program Description:
The Computer Support Specialist program provides students with knowledge in computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems.
Most computer/system support roles also require a high level of effective customer service, so we have also included the NRFF Customer Service and Sales certification preparation and exam .
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Team work, Communications, Human Behavior, Goals, Problem Solving and Career Management.
Program Details:
Hardware: Identifying, using and connecting hardware components and devices
Windows Operating Systems: Install and support Windows operating systems (OS) including client support and command line
Software Troubleshooting: Troubleshoot mobile device and PC issues including application security support
Networking: Describe the types of networks and connections including Wi-Fi, SOHO and TCP/IP
Hardware and Network Troubleshooting: Troubleshoot network and device issues
Security: Identify and protect against security vulnerabilities on devices and related network connections.
Mobile Devices: Install and configure laptops and other mobile devices
Operational Procedures: Follow best practices for safety, environmental impacts, communication and professionalism
Other Operating Systems and Technologies: Understand Mac OS, mobile OS and Linux Computer
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, basic to intermediate computer proficiency, basic 8th grade math and reading skills.
Contact Hours (including out of class work): 200
Delivery Format: Instructor-led
Expected Award: State of Missouri Certification | CompTIA A+ Certification | NRFF Customer Service Certification
Tuition: $3,495 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: KC Metro
Computer Support Specialist with Customer Service Professional
Computer Support Specialist
TECHNOLOGY
Program Description:
The Computer Support Specialist program provides students with knowledge in computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems. Students will gain knowledge in current technology related to modern applications, networks and telecommunications and the equipment and software required to maximize system support. Students will become experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing applicable, hardware, software and peripherals.
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
Program Details:
Hardware: Identifying, using and connecting hardware components and devices
Windows Operating Systems: Install and support Windows operating systems (OS) including client support and command line
Software Troubleshooting: Troubleshoot mobile device and PC issues including application security support
Networking: Describe the types of networks and connections including Wi-Fi, SOHO and TCP/IP
Hardware and Network Troubleshooting: Troubleshoot network and device issues
Security: Identify and protect against security vulnerabilities on devices and related network connections.
Mobile Devices: Install and configure laptops and other mobile devices
Operational Procedures: Follow best practices for safety, environmental impacts, communication and professionalism
Other Operating Systems and Technologies: Understand Mac OS, mobile OS and Linux Computer
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, basic to intermediate computer proficiency, basic 8th grade math and reading skills.
Contact Hours (including out of class work): 280
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion | CompTIA A+ Certification
Tuition: $3,495 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: KC Metro
TECHNOLOGY
LOCATION: Online
Cybersecurity
Program Description:
Cybersecurity, also known as Information Security, is the protection of data and personally identifiable information from malicious attacks, theft, and destruction. Failures of cybersecurity policies, both in large corporations and governmental agencies, have earned significant visibility and negative publicity in recent months and years. As the amount of data being stored continues to increase, and as hackers become more sophisticated, the need for cybersecurity is greater than ever.
This Certificate in Cybersecurity offers lessons on the critical elements of information security, as well as foundational information about key certifications for professionals in the industry. Each of the eight courses in this suite will help learners master the vocabulary of the industry and offers examples, videos, interactive games, and review questions to ensure mastery of the material.
Program Details:
All courses in this certificate have an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. Learners will have three attempts at all graded assessments.
Courses Included:
- Asset Security
- Communication and Network Security
- Identify and Access Management
- Security and Risk Management
- Security Assessment and Testing
- Security Engineering
- Security Operations
- Software Development Security
Program Prerequisites: 18 years old, HS diploma or equivalent.
Contact Hours: 40 (access time: 365 days)
Tuition: $499 (includes books)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion |
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
Digital Media and Design Specialist Certificate Program
Program Description:
The Digital Media and Design Specialist Certificate Program prepares students for employment in entry-level positions that help create and deploy digital media, which supports the company brand. Students will learn how to create basic web sites, practice desktop publishing and photo-editing using tools like Adobe Photoshop and InDesign. Students successfully completing this program will be prepared to work for organizations that use digital media to work with clients, partners and the community
Program Details:
The overall program has three integrated components including technical skills, CoreBuilder© skills and work readiness skills.
Areas of technical study include:
• HTML and XHTML
• Formatting Text
• Working with Graphics and Images
• Creating and Distributing Complex Documents
• Understanding Layers
• Working with Brushes
• CSS
• Publishing Web Sites
• Drawing and Working with Shapes
• Working with Color Separations, Special Layouts and e-books
• Levels, Curves and Color
• Creating Tables
• Organizing Layouts
• Designing Tables and Creating Forms
• Sharpening and Noise Reduction
• Photo Layouts
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older HS Diploma or equivalent. Basic to Intermediate Computer and Digital Proficiency.
Contact Hours (including out of class work): 210
Delivery Format: Instructor-led and online
Expected Award: UCM Certificate of Completion and digital badges
Tuition: $3,495 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: KC Metro
LOCATION: KC Metro
Introduction to Modern Programming
Program Description:
The Introduction to Modern Programming program prepares students for careers in entry to mid-level employment using interactive development skills needed in today’s business world. Students will learn how to be resourceful and creative to help their future employer create or enhance their interactive presence on the Internet.
Program Details:
Students will participate in a blended learning environment that requires active participation in and outside the classroom . Participants will select one of three tracks: Web Design, Front-end Development, or Back -end Development. Depending on the selection, the technical skills from this list vary:
• HTML 5
• jQuery
• PHP
• PhotoShop
• GitHub
• SEO Basics
• CSS & Sass
• Bootstrap
• MySQL
• Illustrator
• Trello
• JavaScript
• AJAX
• Python
• UX Design
• Asana
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, strong computer user skills, some programming experience preferred, and a strong desire to learn.
Contact Hours (including out of class work): 300
Delivery Format: Instructor-led | Blended learning
Expected Award: UCM Certificate of Completion | Digital Badges
Tuition: $4,200 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
Modern Application Development Certificate Program
Program Description:
React Native is one of the most approachable and powerful frameworks for mobile application development in existence today. Created by Facebook, it is open source software that saves companies time and money by allowing developers to build an application in one language (JavaScript) and compile applications to their native languages. This course is designed to teach students to build native applications for mobile iOS and Android platforms while developing strong programming fundamentals and knowledge of professional development tools. Students will have the foundational education to take this knowledge and expand on it in several different ways professionally.
Program Details:
Students will participate in a blended learning environment that requires active participation. The overall program includes the following components:
• Essential Skills for Employment Success:
o CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
• Technical Areas:
o HTML5
o CSS3
o JavaScript
o Object-Oriented Programming
o Node.js
o NPM
o React Native
o Command Line
o Git
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older. HS Diploma or equivalent. Strong computer user skills. Some prior programming experience preferred. Strong desire to learn.
Contact Hours (including out of class work): 300
Expected Award: UCM Certificate of Completion
Tuition: $4,600 (includes, books, fees and exam costs if applicable)
Delivery Format: Instructor-led and online
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
LOCATION: KC Metro
TECHNOLOGY
Object Oriented Development Using C# Certificate Program
Program Description:
This certificate program is designed to help students without prior programming experience gain entrylevel development skills needed to launch a career in the information technology field as an application developer. This certificate program will focus on Visual Studio Community 2017 IDE and Visual Studio Code to write application code. C# is a foundational language in the .NET suite and can be used in the majority of Microsoft® technologies including Desktop, Mobile, UWP and Web. As a final program project, students will build an application requested from a pseudo-company and will also make a presentation to the class in a mock -client scenario.
Program Details:
Students will participate in a blended lear ning environment that requires active participation. The overall program includes these components:
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
• Technical Area
o Intro to Object Oriented Development
Classes, Methods, Interfaces
o Setting Up a Development Environment
o Intro to C# Fundamentals
Operators, Arrays, Types
o Advanced C# Concepts
Generics, Delegates, File I/O
o Writing Test Cases
o C# Design Patterns
o Intro to UWP-XAML, SQLite, and NuGet
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, strong computer user skills, some programming experience preferred, and a strong desire to learn.
Contact Hours (including out of class work): 300
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion
Tuition: $5,600 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: KC Metro
LOCATION: KC Metro
Object Oriented Software Development Using Java
Program Description: This object oriented software development program has been designed to provide a platform to help students with no prior technology background get into the rapidly growing technology industry. This program teaches students how to code in one language (Java), but also teaches the principles behind programming languages and software development so students have the skills to learn new frameworks and languages more quickly on the job in the future.
Additionally, this program teaches students how enterprise technology teams are structured and highlights the role of a software developer. To further empower the student, the students use technology tools, software, tips and tricks that most organizations use today.
Program Details:
Students will participate in a blended learning environment that requires active participation. The overall program includes these components:
• Essential Skills for Employment Success
o CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
• Technical Area
o Software Development and Life Cycles
o Java Fundamentals
o Object Oriented Programming
o Constructors and Strings
o Memory Management
o Data Structures
o Exception Handling
o Databases and Connectivity
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, strong computer user skills, some programming experience preferred, and a strong desire to learn.
Contact Hours (including out of class work): 300
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion
Tuition: $5,600 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
TECHNOLOGY
LOCATION: Online
Oracle SQL and PL/SQL Developer
Program Description:
This online course will teach you how to use SQL to build applications or generate business reports and will help you master SQL using an Oracle database. You will also learn how to use the PL/SQL extension language to write sophisticated queries against an Oracle database.
This course will prepare you to enter the job market as an entry-level Oracle SQL Developer or take on more responsibility within your current career. Designed for those new to writing SQL queries, this course is perfect for those who love to learn and like working with data.
Program Details:
I. Oracle SQL and PL/SQL Developer
a. Oracle SQL
b. Relational Database Basics
c. Creating Tables
d. Basic Selects
e. Oracle SQL Functions
f. Aggregate Functions
g. Joins
h. Subqueries
i. Set Operators
j. Conditional Processing with CASE
k. Data Manipulation Language
L. Creating Views
II. Oracle PL/SQL
a. PL/SQL Basics
b. Subprograms
c. Conditional Processing
d. Exceptions
e. Cursors
f. Packages
g. Triggers
III. Oracle SQL Developer Final Project
Program Prerequisites: 18 years old, HS diploma or equivalent. Some programming language knowledge is helpful
Contact Hours: 120 (6-months to complete)
Tuition: $995 (includes books)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion |
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
LOCATION: Online
Python Developer
Program Description:
Whether you're new to programming or just want to learn a new language, this in- depth course will teach you the ins and outs of Python programming. You will learn all about Python programming in this comprehensive course that covers introductory through advanced methods of Python and get coding quickly.
You'll start by learning the basics of programming in Python, including how it works and what it's good for. You will also gain an understanding of Python's place in the wider programming world. Then, you'll move on to more advanced methods where you'll learn how to work with iPhone Notebook, the Collections Module, regular expressions, databases, CSV files, JSON, and XML. You will also learn advanced sorting, how to write object-oriented code in Python, and how to test and debug your Python code. Finally, you'll get a rapid introduction to NumPy, pandas, and matplotlib, which are Python libraries.
What You Will Learn:
• Learn how Python works and what it's good for
• Understand Python's place in the world of programming languages
• Learn to perform math operations with Python
• Learn to work with Python sequences: lists, arrays, dictionaries, and sets
• Learn advanced sorting
• Learn to work with databases, CSV files, JSON, and XML
• Learn to write object-oriented code in Python
• Learn to test and debug your Python code
• Learn to use regular expressions for pattern matching
• Learn to use NumPy to work with arrays and matrices of numbers
• Learn to work with pandas to analyze data
Program Prerequisites: 18 years old, HS diploma or equivalent. Prior knowledge of any programing language is helpful.
Contact Hours: 155 (6-months to complete)
Tuition: $995 (includes books)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion |
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: KC Metro
Web Development Using JavaScript Certificate Program
Program Description:
HTML, CSS & JavaScript are the primary technologies that makeup today’s Web world. This Web Development using JavaScript certificate program is designed to show students to how the World Wide Web, internet and online applications work. This program teaches students the power of JavaScript (A language that is used by 94.9% of all websites that make up today's web) by building a web application using JavaScript and Node.js (Popular backend JavaScript framework).
This course not only helps students learn how to code using JavaScript, but also teaches the principles behind programming languages and web development so students have the skills to learn new frameworks and languages more quickly on the job in the future. This course will also cover building a simple website using Wordpress.
Program Details:
Students will participate in a blended learning environment that requires active participation. The overall program includes these components:
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
• Technical Area
o Introduction to Software and the Web, Fundamentals of Web Technologies
o Everything HTML and CSS
o Bootstrap Framework
o JavaScript
o Objects & Core Objects
o Node.js
o Manipulating the DOM
o Build a JavaScript application
o Build a Wordpress Website
In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, strong computer user skills, some programming experience preferred, and a strong desire to learn.
Contact Hours (including out of class work): 300
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion
Tuition: $5,600 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
TECHNOLOGY
TECHNOLOGY
LOCATION: Online
Web Development Using JavaScript with Remote Worker Certificate Program
Program Description:
HTML, CSS & JavaScript are the primary technologies that makeup today’s Web world. This Web Development using JavaScript with Remote Worker certificate program is designed to show students to how the World Wide Web, internet and online applications work. This program teaches students the power of JavaScript (A language that is used by 94.9% of all websites that make up today's web) by building a web application using JavaScript and Node.js (Popular backend JavaScript framework).
This course not only helps students learn how to code using JavaScript, but also teaches the principles behind programming languages and web development so students have the skills to learn new frameworks and languages more quickly on the job in the future. This course will also cover how to perform duties as a Remote Worker
Program Details:
Students will participate in a learning environment that requires active participation. The overall program includes these components:
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving, Digital Literacy and Career Management.
• Technical Area
o Introduction to Software and the Web, Fundamentals of Web Technologies
o HTML and CSS
o Bootstrap Framework
o JavaScript
o Objects & Core Objects
o Node.js
o Manipulating the DOM
• Working Remotely
o jQuery
o Database basics
o ORM Sequelize
o AJAX and Asynchronous Coding
o Git Source Code Version Control
In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, Internet access, strong computer user skills, some programming experience preferred, and a strong desire to learn.
Contact Hours (including out of class work): 300
Delivery Format: Online and Instructor Interaction
Expected Award: UCM Certificate of Completion and Remote Worker Certification
Tuition: $4500 (includes, books, fees and exam costs if applicable)
Additional Fees: Laptop, $400
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: Online
Administrative Dental Assistant
Program Description:
This course will teach you the essential skills for managing the business aspects of a dental practice and becoming an administrative dental assistant. You will build effective communication skills and gain knowledge to assist dentists with organizational duties such as fee collection, banking, and accounts payable. This course is the best way to learn everything you need to know for your new career.
A dental assistant's duties typically involve managing medical records, accounts receivable, and reimbursement, as well as billing patients and insurance, scheduling patients, and performing procedural and diagnostic coding. You'll also learn important foundational skills such as dental terminology and anatomy, as well as written and oral communication skills.
This course provides comprehensive instruction with DENTRIX G4 software, which includes sample practice opportunities. You can also use this software to engage in activities and tasks that you would perform in an actual dental practice and use it to demonstrate your skills. Textbooks are included in the cost of the course. Don't wait enroll today and get started on your path to a good salary in a rewarding career!
Program Details: The following areas are covered in this course: 1.
Hardware Requirements: This course must be taken on a PC. Macs are not compatible.
Software Requirements: PC: Windows XP or later. Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible. Software must be installed and fully operational before the course begins.
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Contact Hours: 150
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion
Tuition: $1,995 (includes books and software)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
The Dental Profession
Interpersonal and Communication Skills
Records Management
Scheduling and Recall Systems
Dental Insurance Processing
Financial Management
Office Equipment and Inventory
Employment Strategies
2.
3.
4.
5.
6.
7.
8.
Requirements:
Certified Medication Technician Development Program
Program Description:
The Certified Medication Technician Development Program ensures that students develop the knowledge needed to advance their skills as Certified Nursing Assistants and qualify them for employment as Certified Medication Technicians and Insulin Administrators in intermediate care or skilled nursing facilities. The program also includes Supervisory skills training.
Program Topics:
• Certified Medication Technician:
o Review of body systems and drug effects; medical terminology; infection control; drug classifications; dosage, measurements, and forms; storage and accountability; problems of observation in drug therapy; administration of oral, rectal, vaginal, optic, ophthalmic, nasal, skin, topical, transdermal patches, and oral metered dose inhaler.
• Insulin Administrators:
o Diabetes and its treatment and complications; types of insulin; technique of insulin administration; methods of monitoring blood sugar levels.
• Supervisory:
o Handling conflict among staff members, using counseling effectively, lear ning how to delegate, making the transition to your supervisory style, turning ideas and plans into results.
Program Prerequisites: HS or GED Certificate. Minimum score of 9.0 on both Vocabulary and Comprehension test and a minimum score of 9.0 on Mathematics Concepts and Application tests on the D level of the Test of Adult Basic Education (TABE); Six (6) months employment as a certified nurse assistant who is listed on the Missouri State Nurse Assistant Register with a letter of recommendation submitted to the training agency or school by the administrator or director of nursing of the facility. Pass a Background Check.
Tuition: $2,485 (includes, books, fees and exam costs if applicable)
Contact Hours (includes out of class work): 96 classroom | 8 clinical
Delivery Format: Instructor-led | Clinical
Expected Award: UCM Certificate of Completion | Certified Medication Technician (CMT) and Insulin Administration certifications from the Missouri Department of Health and Senior Services (DHSS).
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: KC Metro
Certified Nursing Assistant Basic Program
Program Description: The University of Central Missouri has created a Basic Program for those interested in earning certification in Missouri as a Certified Nursing Assistant (CNA). The program also equips participants with a variety of skills purposefully integrated to give graduates of the program the technical skills necessary to attain employment and succeed in the healthcare field.
Program Details: The overall program provides skills required by Department of Health and Senior Services to obtain certification:
o Certified Nursing Assistant Classroom/laboratory
o Classroom training and Clinical experience
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
About CNAs: CNAs are responsible for direct, hands-on care to patients. Certified Nursing Assistants help patients with daily living activities, including dressing, eating, bathing, dining and other assistance as needed. Certified Nursing Assistants may be found in every area of the healthcare field, including: hospitals, nursing homes, assisted living facilities, doctors’ offices and clinics. This job is vital to the care and well-being of patients.
Program Prerequisites: 18 years of age or older. HS diploma or equivalent. Not convicted of any felonies or specified misdemeanors. Have a negative TB test.
Contact Hours (including out of class work): 175
Delivery Format: Instructor-led | Clinicals
Expected Award: State of Missouri CNA
Certification | UCM Certificate of Completion
Tuition: $2,000 (includes, books, fees and exam costs if applicable)
Additional Fees: Required Equipment and Supplies not provided by the University as a part of the program tuition include the following: Scrubs (any style or color except camouflage), Shoes (clean white sneakers with good support), and watch with a second hand.
The following supplies may be considered optional but are highly recommended and greatly help with practical experience, exam preparation and employment: Stethoscope, Blood Pressure Cuff.
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: KC Metro
Certified Nursing Assistant Development Program
Program Description: The University of Central Missouri has created a Development Program for those interested in earning certification in Missouri as a Certified Nursing Assistant (CNA). The program also equips participants with a variety of skills purposefully integrated to give graduates of the program the tools necessary to attain employment and succeed in the healthcare field. In addition to the technical skills training, this program addresses “soft” skill gaps expressed by most healthcare employers. The program is unparalleled in Missouri
Program Details: The overall program has three integrated components:
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
• Basic Life Support
• Certified Nursing Assistant Classroom/laboratory
o Classroom training and Clinical experience
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Com petencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
About CNAs: CNAs are responsible for direct, hands-on care to patients. Certified Nursing Assistants help patients with daily living activities, including dressing, eating, bathing, dining and other assistance as needed. Certified Nursing Assistants may be found in every area of the healthcare field, including: hospitals, nursing homes, assisted living facilities, doctors’ offices and clinics. This job is vital to the care and well-being of patients.
Program Prerequisites: 18 years of age or older. HS diploma or equivalent. Not convicted of any felonies or specified misdemeanors. Have a negative TB test.
Contact Hours (including out of class work): 210
Delivery Format: Instructor-led | Clinicals
Expected Award: State of Missouri CNA Certification | UCM Certificate of Completion | American Heart Association Basic Life Support Certification
Tuition: $2,795 (includes, books, fees and exam costs if applicable)
Additional Fees: Required Equipment and Supplies not provided by the University as a part of the program tuition include the following: Scrubs (any style or color except camouflage), Shoes (clean white sneakers with good support), and watch with a second hand.
The following supplies may be considered optional but are highly recommended and greatly help with practical experience, exam preparation and employment: Stethoscope, Blood Pressure Cuff.
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: KC Metro
Certified Nursing Assistant Home Health Aide Development Program
Program Description: The University of Central Missouri has created a development program that equips participants with a variety of skills purposely integrated to give graduates of the program the tools necessary to attain employment and succeed in the health care field. The Certified Nursing Assistant – Home Health Aide Development Program prepares students to work in long term care facilities and/or in homes assisting patients with their medical needs. In addition to the technical skills training, this program addresses “soft” skill gaps expressed by most healthcare employers.
Program Details: This Missouri State approved training program provides a holistic learning program developed to provide a well-rounded and work-ready Home Health Aide Program components include:
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
• Certified Nursing Assistant Classroom/laboratory
o Classroom training
o Clinical experience
o Basic Life Support (CPR/AED)
o Supervised clinical experience in a skilled nursing facility
• Home Health Care Skills
In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
About CNAs: CNAs are responsible for direct, hands-on care to residents of long-term care facilities. They help patients with daily living activities, including dressing, eating, bathing, dining and other assistance as needed. CNAs may be found in every area of the healthcare field, including: hospitals, nursing homes, assisted living facilities, doctors’ offices and clinics.
Program Prerequisites: 18 years of age or older HS diploma or equivalent. Not convicted of specified felonies or misdemeanors. Have a negative TB test.
Contact Hours (to include out of class work): 280
Delivery Format: Instructor-led | Clinicals
Expected Award: State of Missouri CNA Certification | UCM Certificate of Completion | American Heart Association Basic Life Support Certification
Tuition: $3,295 (includes, books, fees and exam costs if applicable)
Additional Fees: Required Equipment and Supplies not provided by the University as a part of the program tuition include the following: Scrubs (any style or color except camouflage), Shoes (clean white sneakers with good support), and watch with a second hand.
The following supplies may be considered optional but are highly recommended and greatly help with practical experience, exam preparation and employment: Stethoscope, Blood Pressure Cuff.
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: KC Metro
LOCATION: KC Metro
Certified Nursing Assistant Mental Health Care Program
Program Description: The Certified Nursing Assistant Mental Health Care Program is for those interested in earning certification in Missouri as a Certified Nursing Assistant (CNA). This course will prepare the eldercare specialist for work in a Long Term Care facility, in homecare, or other elder living environments involved in the care of individuals with mental health challenges. The program broadens the traditional role of CNAs to include this additional specialty area.
Program Details: The overall program has three integrated components:
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
• Certified Nursing Assistant
o Classroom training, clinical experience, Basic Life Support (CPR/AED)
• Mental Health Care Specialty
o Person-centered care & Modeling behavior, Stop-redirect-reinforce
o Assessment and positive consequences, Principles of behavior management
o Safety and emergency issues, Bi-polar and depression awareness
o How to help patients with homicidal or suicidal thoughts or history
o Normalizing, but not providing therapy
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older, not listed on the Missouri Employee Disqualification List. Not convicted of specified felonies or misdemeanors. Have a negative TB test.
Contact Hours (including out of class work): 280
Expected Award: State of Missouri CNA
Certification | UCM Certificate of Completion | American Heart Association Basic Life Support Certification
Tuition: $3,295 (includes, books, fees and exam costs if applicable)
Delivery Format: Instructor-led | Clinicals
Additional Fees: Required Equipment and Supplies not provided by the University as a part of the program tuition include the following: Scrubs (any style or color except camouflage), Shoes (clean white sneakers with good support), and watch with a second hand.
The following supplies may be considered optional but are highly recommended and greatly help with practical experience, exam preparation and employment: Stethoscope, Blood Pressure Cuff.
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
Certified Nursing Assistant - Special Needs Advancement Program
Program Description: The Certified Nursing Assistant (CNA) Special Needs Advancement Program is for those interested in earning certification in Missouri as a CNA. CNAs with training in Special Needs may find employment in all levels of long-term care facilities, acute care clinics and hospitals, and home health services. Certified Level I Medication Aides (LIMA) may administer nonparental medications in a residential or assisted living setting under the direction of a nurse or physician. Level I Medication Aides may also be certified for Insulin Administration.
Program Details: All the components listed below provide classroom & clinical experiences
• Certified Nursing Assistant
o Classroom training, clinical experience, Basic Life Support (CPR/AED)
• Certified Special Needs Assistant
o Alzheimer’s Disease and related dementia disorders, Communicating with persons with dementia, Self-care for direct care workers, Understanding family issues
• Certified Level I Medication Aide (LIMA)
o Drug classifications and implications, Assessing drug reactions, Techniques of drug administration, Storage and control, Drug reference resources
• Insulin Administration
o Diabetes treatment and complications, Types of insulin, Techniques of insulin administration, Methods of monitoring blood sugar levels
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older, not listed on the Missouri Employee Disqualification List. Not convicted of specified felonies or misdemeanors. Have a negative TB test.
Contact Hours (including out of class work): 360
Delivery Format: Instructor-led | Clinicals
Expected Award: State of Missouri CNA
Certification |State of Missouri Certified Special Needs Assistant | State of Missouri
Level 1 Medication Aide | Certified Insulin
Administration | UCM Certificate of Completion | American Heart Association
Basic Life Support Certification
Additional Fees: Required Equipment and Supplies not provided by the University as a part of the program tuition include the following: Scrubs (any style or color except camouflage), Shoes (clean white sneakers with good support), and watch with a second hand.
The following supplies may be considered optional but are highly recommended and greatly help with practical experience, exam preparation and employment: Stethoscope, Blood Pressure Cuff.
Tuition: $3,495 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: KC Metro
HEALTHCARE
LOCATION: KC Metro
Clinical Medical Assistant with Externship Certificate Program
Program Description:
This program is intended for students who want to prepare for an exciting, challenging and rewarding career in healthcare. This program will train students to assist physicians by performing functions related to the clinical responsibilities of a medical office. Instruction includes among other things preparing patients for examination and treatment, routine laboratory procedures, diagnostic testing, technical aspects of phlebotomy and the cardiac life cycle. Students will review important topics including phlebotomy, pharmacology, the proper use and administration of medications, taking and documenting vital signs, cardiology including proper lead placements, a professional workplace behavior, ethics and the legal aspects of healthcare. This program includes classroom lecture and hands on labs and a clinical externship opportunity at a local healthcare provider. To be eligible for the clinical rotation, students must successfully complete the 170 hour program, submit to a thorough background check, drug screening and meet other requirements. Note: Upon successful completion of this program, students would be eligible to sit for the National Healthcareer Association (NHA) Certified Clinical Medical Assistant (CCMA) national examination.
Program Details: The overall program has these integrated components:
1). Patient Examination and Treatment,
2). Laboratory Procedures, 3). Diagnostic Testing, 4). Use and Administration of Medication, 5). Ethics and Legal Aspects of Healthcare, 6) Customer Service, as well as CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
Students will participate in a holistic learning pr ogram that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older, not listed on the Missouri Employee Disqualification List. Not convicted of specified felonies or misdemeanors. Have a negative TB test.
Contact Hours (including out of class work): 170 hours classroom | 160 hours clinical hours
Delivery Format: Instructor-led | Clinicals
Tuition: $3,995 (includes, books, fees and exam costs if applicable)
Additional Fees: Required Equipment and Supplies not provided by the University as a part of the program tuition include the following: Scrubs (any style or color except camouflage), Shoes (clean white sneakers with good support), and watch with a second hand.
Expected Award: UCM Certificate of Completion | National Healthcareer Association (NHA) Certified Clinical Medical Assistant (CCMA)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
Emergency Medical Technician (EMT) Basic
Program Description:
Emergency Medical Services (EMS) offers an exciting and challenging healthcare career for individuals interested in providing emergency care in the pre-hospital setting. EMT-Basic licensure qualifies the student for an entry-level position as an emergency care provider with ambulance services, first responder agencies, and other emergency services. EMT-Basics are the cornerstone of EMS in the United States.
The EMT-Basic program is tier entry-level 120-hour training program. Students who successfully complete this program are eligible to take the National Registry of EMTs examination and subsequently apply for state licensure. Note that in addition to the meeting times listed, each student will be required to complete a minimum of 24 hours clinical time with an ambulance service and 8 hours clinical time in the emergency department.
Program Details:
Basic EMTs are taught to systematically evaluate a patient's condition and provide assessmentbased treatment. Our program follows the National Standard Curriculum for the Emergency Medical Technician-Basic. The curriculum includes airway management, oxygen therapy, patient assessment, medical emergencies, traumatic injuries, special patient populations, and EMS operations. We teach using interactive online curriculum, classroom lectures, hands-on practical training along with an ambulance and hospital field internship. Students also receive a Professional Rescuer CPR Card from the American Safety and Health Institute (ASHI) upon successful completion of the CPR & AED course.
This course meets the U.S. Department of Transportation’s National Standard Curriculum for the Emergency Medical Technician training program. This course included CPR and AED training for the professional rescuer according to the American Health and Safety Institute.
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent.
Contact Hours: 120+ including 32-clinical hours
Delivery Format: Instructor-led |
Expected Award: EMT Basic Licensure, Six (6) UCM credit hours in CDM
Tuition: $1847.90 (1574.00 tuition $273.90 fees)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: Warrensburg
LOCATION: Online
Medical Assistant with Clinical Externship
Program Description:
Within the large and growing healthcare industry, medical assistants play a key role in keeping a healthcare facility running smoothly. They perform general patient care and handle routine administrative responsibilities that frequently include the following:
• Obtaining patient vital signs
• Taking measurements
• Administering oral and parenteral medications
• Performing wound care
• Assisting during procedures
• Labeling and processing specimens
• Preparing for, performing, and monitoring EKG
• Managing medical records
• Processing health insurance
Program Details: Key areas of study through this program include:
Exploring Healthcare Reimbursement, Healthcare Structure and Organization, Medical Law and Ethics, Mastering Medical Language, Basic Anatomy, Clinical Patient Care, Routine Patient Care, Foundational Science, Clinical Simulations, and Phlebotomy
The healthcare industry is growing rapidly due to the country’s aging population and new healthcare laws. As medical practices expand, medical assistants will take on more routine duties so physicians can see more patients. According to the US Department of Labor, Bureau of Labor Statistics, employment for medical assistants is expected to grow by 29%, or over 184,000 jobs, by 2026.
Program Prerequisites: 18 years of age or older with a HS diploma or equivalent.
Approximate Completion Hours: 483 online | 100 clinical
Delivery Format: Online Self-paced | Clinicals
Expected Award: UCM Certificate of Completion | National Healthcareer Association (NHA) Certified Clinical Medical Assistant (CCMA)
Tuition: $3,799 (includes books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: Online
Medical Billing
Program Description:
The University of Central Missouri's Medical Billing certificate program is a self-paced, online course that prepares students for a successful career. The program focuses on the specialized field of medical billing with a brief introduction of coding. Medical billing professionals are crucial to keeping healthcare facilities operating effectively. Their specific responsibilities vary from location to location but often include the following:
- Registering the patient and verifying their insurance coverage •
- Collecting the information required to create a claim
- Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid
- Reviewing and appealing unpaid and denied claims
- Handling collections on unpaid accounts
- Managing the facility’s Accounts Receivable reports
- Answering patients’ billing questions
Medical billers can be found in a variety of healthcare facilities, including hospitals, clinics, doctors’ offices, skilled nursing facilities, and home health agencies, among others. There are even employment opportunities in insurance companies and at specialized medical billing firm
Program Details:
- Medical Word Building
- Healthcare Structure and Organization
- Documentation and Confidentiality
- Mastering Medical Language
- Medical Coding Basics
- Exploring Healthcare Reimbursement
- Patient Billing and Collection
- Claim Form Completion
- Exam Prep
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Contact Hours: 272 (8-months to complete)
Tuition: $3,399 (includes books and exam fees)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion | Certified Billing and Coding Specialist (CBCS) certification
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
HEALTHCARE
LOCATION: KC Metro or Online-Hybrid
Medical Billing Professional with Remote Worker Certificate
Program Description: This Medical Billing program is intended for students who want to prepare for an exciting, challenging and rewarding career in healthcare. This medical billing course offers the skills needed to access payer specific guidelines, solve insurance billing problems, how to manually file claims (using the CPT and ICD-10 manual), complete common insurance forms, trace delinquent claims, appeal denied claims and use generic forms to streamline billing procedures.
Program Details: The course covers the following areas:
• Skills for employment success
• Verifying patient demographics
• Coordination of patient benefits
• CPT (Introduction, Guidelines, Evaluation, and Management)
• ICD-10 (Introduction and Guidelines)
• Manual claims processes for medical insurance and third-party reimbursements
• Students will learn how to find the service codes using manuals (CPT, ICD-10 and HCPCS)
• Human Behavior Model and Application
• Remote Worker Strategies
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Healthcare Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
About Medical Billing and Coding occupations:
Medical billing professionals, classified under medical secretaries, can earn $36,610/year on average with a starting pay of around $17-$18 per hour. According to the Missouri Economic Research and Information Center a 10.9% increase in total Missouri employment is expected from 2020 to 2030.
Program Prerequisites: 18 years of age or older. HS diploma or equivalent. Basic use of Computers. Access to a computer with Internet at home or another access point on a regular basis
Contact Hours (including out of class work): 300
Expected Award: UCM Certificate of Completion | Certified Professional Biller (CPB) from AAPC | Remote Worker Certification
Tuition: $4295 (includes books, fees and exam costs)
Additional Fees: Laptop (if needed), $400
Delivery Format: Online Hybrid (with Instructor Interaction) or Instructor-led
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: Online
Medical Coding and Billing for Outpatient Services
Program Description:
This 476-hour comprehensive Professional Medical Coding and Billing with Applied PCS program was developed by AHIMA-Approved ICD-10-CM/PCS trainers. Medical coding and billing professionals translate medical records into standardized codes used to bill patients and thirdparty payers. This program will teach you to use all these codes— CPT, HCPCS, and ICD-10 including the new PCS procedural code set making sure you have the skills needed to earn national certification and start working. Graduate prepared to earn your Certified Professional Coder (CPC) or Certified Coding Associate (CCA) credentials.
Program Details:
Key learning objectives of this course are: Healthcare delivery systems, legal and compliance, reimbursement methodologies, medical terminology, pathophysiology, anatomy and physiology, pharmacology, and coding to include a 120- hour coding practicum.
This on-line self-paced curriculum has been built with you in mind. Providing you the flexibility needed for your life and learning styles. Course is designed to be completed between 4 and 12 months.
About Medical Coding and Billing:
There is a growing job market as industry employment is projected to increase by 13% by 2026. (2016- 2017 Occupational Outlook Handbook)
Program Prerequisites: 18 years of age or older. HS diploma or equivalent. Basic use of Computers. Access to a computer with Internet at home or another access point on a regular basis
Contact Hours: 476
Delivery Format: 100% Online – Self-paced
Expected Award: UCM Certificate of Completion | Certified Billing & Coding Specialist Certification through National Healthcareer Association
Tuition: $3,699 (Covers books and exam cost)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: KC Metro or Online-Hybrid
Medical Billing and Coding Professional with Remote Worker Certificate
Program Description: This Medical Billing and Coding program is intended for students who want to prepare for an exciting, challenging and rewarding career in healthcare. This combined billing and coding course offers the skills needed to solve insurance billing problems, how to manually file claims (using the CPT and ICD-10 manual), complete common insurance forms, trace delinquent claims, appeal denied claims and use generic forms to streamline billing procedures.
Program Details: The course covers the following areas:
• Skills for employment success
• CPT (Introduction, Guidelines, Evaluation, and Management)
• Specialty fields (such as surgery, radiology and laboratory)
• ICD-10 (Introduction and Guidelines)
• Manual claims processes for medical insurance and third-party reimbursements
• Students will learn how to find the service codes using manuals (CPT, ICD-10 and HCPCS)
• Human Behavior Model and Application
• Remote Worker Strategies
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Healthcare Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
About Medical Billing and Coding occupations:
Over 50% of related employers reported having open medical coding and billing positions. Medical coding professionals can earn $40,000/year on average and the US Department of Labor expects there to be over 40,000 new jobs in their field by 2022.
Program Prerequisites: 18 years of age or older. HS diploma or equivalent. Basic use of Computers. Access to a computer with Internet at home or another access point on a regular basis
Contact Hours (including out of class work): 300
Expected Award: UCM Certificate of Completion | Certified Professional Coder (CPC-A) from AAPC | Remote Worker Certification
Tuition: $4,495 (includes, books, fees and exam costs if applicable)
Additional Fees: Laptop (if needed), $400
Delivery Format: Online Hybrid (with Instructor Interaction) or Instructor-led
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
HEALTHCARE
Medical Office Assistant with ICD-10
Program Description:
The Medical Office Assistant with ICD-10 Certificate Program prepares students for employment in entry-level medical office positions that can include insurance billing responsibilities. Students will learn how to effectively work in administrative medical office roles. Students successfully completing this program will be prepared to work in various medical office environments. Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job.
Program Details:
The overall program has four integrated components:
1. CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
2. Skills for employment success
3. Basic Microsoft Word & Excel Skills
4. Basic Medical Terminology
5. Medical Office Assistant Training to include:
a. HIPAA compliance
b. Medical documentation
c. EDI and E-Health records
d. Payments and problem solving
e. Medicare & Medicaid basics
f. TRICARE & CHAMPVA
g. Inpatient & outpatient billing
h. Diagnostic coding
i. Procedural coding
j. Collection strategies
In addition to Healthcare Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: HS Diploma or equivalent. 18 years of age. Access to a computer with Internet and a basic understanding and use of computers.
Tuition: $3,495 (includes, books, fees and exam costs if applicable)
Contact Hours (including out of class work): 210
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: KC Metro
LOCATION: Online
Medical Office Assistant with ICD-10 and Remote Worker
Program Description:
The Medical Office Assistant with ICD-10 and Remote Worker Certificate Program prepares students for employment in entry-level medical office and remote positions that can include insurance billing responsibilities. Students will learn how to effectively work in administrative medical office roles. Students successfully completing this program will be prepared to work both in a physical medical office environment and working remotely from home
Program Details:
Students will participate in a learning environment that requires active participation. The overall program includes these components:
1. CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving, Digital Literacy and Career Management.
2. Skills for employment success
3. Basic Microsoft Word & Excel Skills
4. Basic Medical Terminology
5. Medical Office Assistant Training to include:
a. HIPAA compliance and Medical documentation
b. EDI and E-Health records
c. Payments and problem solving
d. Medicare & Medicaid basics
e. TRICARE & CHAMPVA
f. Inpatient & outpatient billing
g. Diagnostic coding and Procedural coding
h. Collection strategies
6. Remote Worker skills and certification
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and onthe-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, High School Diploma or equivalent, Internet access, Basic to intermediate computer proficiency.
Tuition: $3495 (includes, books, fees and exam costs)
Additional Fees: Laptop, $400
Contact Hours (including out of class work): 210
Delivery Format: Online and Instructor Interaction
Expected Award: UCM Certificate of Completion and Remote Worker Certification
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
Medical Office Manager
Program Description:
Medical office managers keep the administration and billing of the modern medical office running smoothly
Program Details: specific responsibilities vary by position and may include the following:
• Creating and updating patients’ electronic health records
• Scheduling appointments
• Verifying patient insurance
• Completing and submitting insurance claims
• Managing patient billing and collections
• Overseeing the day-to-day operations of medical facilities
Our program is reverse engineered from the industry’s leading certifications, helping to ensure that you are able to take and pass the CMAA, CEHRS, and CBCS exams. (These are widely recognized and respected credentials from the National Heathcareer Association.) Additionally, our online medical office management program includes lots of hands-on training with ezEMRx billing software and electronic health records (EHR).
Program Prerequisites: 18 years of age or older. HS diploma or equivalent. Basic use of Computers. Access to a computer with Internet at home or another access point on a regular basis
Contact Hours: 322
Delivery Format: 100% Online – Self-paced (8-months to complete)
Expected Award: UCM Certificate of Completion | Certified Billing & Coding Specialist Certification | Medical Administrative Assistant (CMAA) | Electronic Health Records Specialist Certification
Tuition: $4,199 (Covers books and exam cost)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: Online
Personal Care Assistant Development Program
Program Description:
Personal Care Assistants (PCA) are responsible for giving assistance to people who are sick, injured, mentally or physically disabled, or are seniors. PCA’s work in the home and help their clients with daily activities, such as bathing, feeding, grooming, cooking, and some housework. Personal care assistants help clients with appointments for doctors, provide or arrange transportation, make and serve meals, make sure they take their medicine and serve as a companion for their clients Effective PCA’s must exhibit strong skills in relating to people, time management, written and verbal communication, attention to details, strong at following instructions and reliable.
Program Details: Students will participate in a blended learning environment that requires active participation. The overall program includes these components:
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
• Technical Area
o Why personal and self-care is important
o How people with disabilities were historically treated
o Help people with a variety of health and disability related activities
o The importance of physical activity to include nutrition and relaxation
o Serving clients with cerebral palsy, diabetes, and dementia
o How to stay safe at home and in the community
o Roles and responsibilities of a home care provider
o How to prepare for an emergency
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and onthe-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, pass background check and not convicted of specified felonies or misdemeanors, able to be listed on the Missouri Family Care Safety Registry, able to lift 50lbs, English proficiency, reliable transportation and valid driver’s license.
Contact Hours (including out of class work): 210
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion | HIPAA Certification | American Heart Association Basic Life Support/CPR Certification
Tuition: $3,295 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: KC Metro
HEALTHCARE
Pharmacy Technician Certificate Program
Program Description:
The Pharmacy Technician Certificate Program prepares students to enter the pharmacy field and to pursue certification for the Pharmacy Technician Certification Board’s PTCB exam. Students will learn pharmacy calculations, pharmacy terminology, skills to read and interpret prescriptions as well as identify drugs by generic and brand names, review the top 200 drugs, dosage calculations, I.V. flow rates, drug compounding as well as dose conversions, dispensing inventory, billing and reimbursement.
Program Details:
The overall program has these integrated components:
1. CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
2. Technician role and responsibilities
3. Drug regulation and control
4. Terminology and related anatomy
5. Pharmacy calculations and math review
6. Measures and abbreviations
7.
8.
9.
11.
12.
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and onthe-job. In addition to Healthcare Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: HS Diploma or equivalent. 18 years of age. Access to a computer with Internet and a basic understanding and use of computers.
Tuition: $3,325 (includes, books, fees and exam costs if applicable)
Contact Hours (including out of class work): 150
Delivery Format: 75% Instructor-led | 25% Online
Expected Award: UCM Certificate of Completion | Pharmacy Technician Certification Boards (PTCB) Certification
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: KC Metro
Routes, formulations & compounds
Aseptic technique and sterile handling
Total Parenteral Nutrition (TPN)
10. Factors affecting drug activity
Inventory management
Drug names and classes and more
HEALTHCARE
LOCATION: Online
Pharmacy Technician
Program Description:
Pharmacy technicians play a crucial role in keeping a pharmacy running smoothly. They help pharmacists by carrying out duties such as:
• Accurately and efficiently preparing prescription orders
• Verifying prescription information and dosage
• Entering patient and order information into the pharmacy system
• Processing and submitting insurance claims
• Providing quality customer service to patients and other healthcare providers
Our comprehensive curriculum was developed in collaboration with practicing pharmacists and certified pharmacy technicians to make sure you gain the knowledge and skills you need to succeed:
• Prepare for the Pharmacy Technician Certification Board (PTCB) Exam
• Train for careers in both retail and institutional healthcare settings
• Enroll in one of the only online pharmacy technician programs that is accredited by the American Society of Health-System Pharmacists (ASHP)/ Accreditation Council for Pharmacy Education (ACPE)
Program Details: Some key areas of instruction:
Basic Anatomy, Mastering Medical Language, Pharmacology, Pharmacy Calculations, Prescriptions, Nonsterile Compounding, Community Pharmacy Practice, and Institutional Pharmacy Practice
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Approximate Completion Hours: 292 online | 130 clinical
Delivery Format: Instructor-led | Clinicals
Expected Award: UCM Certificate of Completion | Pharmacy Technician
Certification
Tuition: $3,899
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: KC Metro or Online-Hybrid
Phlebotomy Technician Certificate Program
Program Description:
The Phlebotomy Technician Certificate Program prepares students to enter the healthcare field and to pursue certification for the National Healthcare Association’s industry exam. Students will learn the process and procedures for collecting blood specimens for analysis, all aspects of blood collection, the order of draw, universal precautions, skills to perform venipunctures completely and safely as well as the related terminology, anatomy and physiology.
Program Details:
The overall program has these integrated components:
1. CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
2. Quality assurance and legal issues
3. Infection control and safety
4. Laboratory operations
5. Blood banks and blood typing
6. Medical terminology and lab theory
7. Anatomy & physiology of circulatory system
8. Specimen collection & processing
9. Venipuncture collection procedures
10. Capillary & Arterial procedures
11. Pediatric & geriatric procedures
12. Heel puncture, protocol & practice
13. Respiratory, pneumonia & TB isolation protocol
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Healthcare Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: HS Diploma or equivalent. 18 years of age. Access to a computer with Internet and a basic understanding and use of computers.
Tuition: $3,410 (includes, books, fees and exam costs if applicable)
Additional Fees: Laptop, $400
Contact Hours (including out of class work): 160 classroom | 40 externship
Delivery Format: Online with Instructor Interaction or Instructor-led
Expected Award: UCM Certificate of Completion | National Workforce Career Association (NWCA) Phlebotomy Certification
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
Location: Online
Phlebotomy Technician Program with Clinical
Program Description:
What does a phlebotomy technician do? More than just poking people. You’ll be a critical member of the medical team and play a vital role at the healthcare facilities you work in. A typical day in your new life as a certified phlebotomy tech will probably include:
• Drawing blood from patients and donors for tests, transfusions, donations, or research.
• Calming people and perfecting the talent of inflicting more kindness and compassion than pain.
• Verifying patient and donor identity to ensure proper labeling of drawn samples.
• Labeling blood samples for testing and processing.
• Entering patient information into the facility’s computer system.
• Assembling and maintaining medical instruments, like needles, test tubes, and vials
Where do they work?
Certified phlebotomy technicians are needed in almost every type of healthcare facility coast to coast. You can work in hospitals, doctors’ offices, urgent care centers, diagnostic laboratories, blood donor centers, and home health agencies, among other job options
Course Outline: The phlebotomy program is broken down into a series of thorough courses that cover nearly every facet of phlebotomy:
- Program Orientation; HealthCare Foundational Knowledge and Basic Science
Anatomy and Physiology; General Patient Care; Infection Control; Externship Readiness Skills
- Testing and Laboratory Procedures; Patient Care Coordination and Education; Communication and Customer Service; Phlebotomy; Medical Laws and Ethics; Career Success in Healthcare
- Phlebotomy Final Exam; Clinical Externship; HIPAA Workforce Training; Initiating Your Externship
Program Prerequisites: 18 years of age and have a HS diploma or GED certificate.
Contact Hours: 325 Coursework + 40 Clinical Hours (12 months to complete)
Delivery Format: Online | Clinicals
Expected Award: UCM Certificate of Completion | CPT certification
Tuition: $1,899 (includes textbooks and exam fee)
Additional Fees: $500.00 laptop (optional)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
Restorative Nurse Assistant Certificate Program
Program Description:
The Restorative Nursing Assistant (RNA) is an expanded role for the Certified Nurse Assistant. The RNA acquires special knowledge, skills, and techniques in therapeutic rehabilitation as prescribed and supervised by licensed personnel. This course provides an excellent overview of the field of therapeutic healthcare, including physical, recreational, and occupational and speech therapy. Students receive instruction in several modalities of therapeutic interventions under the guidance of licensed therapists
Program Topics:
1. Explain procedures to residents
2. Drape the resident for treatment/procedures
3. Assist residents with therapeutic range of motion exercises
4. Use and assist residents with appropriate transfer techniques
5. Aid residents in ambulation activities
Program Prerequisites: HS Diploma or equivalent. Six (6) months of employment as a certified nurse assistant who is listed on the Missouri State Nurse Assistant Register and who has a letter of recommendation submitted to the training agency or school by the administrator or director of nursing of the facility. Must be able to pass a background check.
Tuition: $3,410 (includes, books, fees and exam costs if applicable)
Contact Hours (including out of class work): 42 classroom | 30 Clinical
Delivery Format: Instructor-led | Clinical
Expected Award: UCM Certificate of Completion | Department of Health and Senior Services (DHSS) Restorative Nursing Assistant Certification
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
LOCATION: KC Metro
LOCATION: KC Metro or Online-Hybrid
Sterile Processing Technician Certificate
Program Description:
Sterile Processing Technicians, also known as Central Processing Technicians, are critical to most hospitals, long-term care facilities, surgical centers and other health care facilities. They provide support to all patient care teams in a facility by ensuring the timely delivery of sterile supplies and equipment used in surgeries and other important medical procedures. This support includes storing, assembling, cleaning, processing, sterilizing and distributing medical devices, tools and supplies. Because of the central role this occupation plays, the successful person will be a good communicator, good at multi-tasking and highly organized.
Program Details:
Students will participate in a blended learning environment that requires active participation. T he overall program includes these components:
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
Technical Areas including, but not limited to:
Medical Terminology
Control/Prevention
Anatomy
Program Prerequisites: HS Diploma or equivalent. 18 years of age or older. Good communication skills. Good manual dexterity, lift heavy objects and stand/walk for long periods of time. Strong desire to learn.
Tuition: $2,895 (includes, books, fees and exam costs if applicable)
Additional Fees: Laptop, $400
Contact Hours (including out of class work): 150 classroom | 400 Clinical
Delivery Format: Online with Instructor Interaction or Instructor-led | Clinical
Expected Award: UCM Certificate of Completion | Certified Registered Central Services Technician from IAHCSMM
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
HEALTHCARE
Microbiology
Regulations
Cleaning
Surgical
Assembling,
Basic
Basics Infection
& Standards
Disinfection & Decontamination
Instruments
packaging, and Point of Use
HEALTHCARE
LOCATION: Online
Veterinary Assistant
Program Description:
Our comprehensive curriculum was developed by industry professionals with experience in the pet industry. Veterinary assistant duties include feeding, bathing and exercising animals; cleaning and disinfecting cages and clinic areas; restraining animals during exams and lab procedures; maintaining and sterilizing equipment and surgical instruments; monitoring and caring for animals after surgery; and helping with emergency first aid for sick and injured animals. To help you succeed, students have one-on-one access to three instructor support teams - student support, technical support and graduate support.
Program Details: In this program students will learn:
• Physiology and Anatomy
• Front-office Duties
• Canine Restraint
• Feline and Exotic Restraint
• Animal Safety and Nutrition
• The Physical Exam
• Workplace Hazards and Infection Control
• Euthanasia
• Reproductive Cycle/Sterilization Procedures
• Vaccinology
• Taking Blood
• Radiographic and Personal Safety
Through the University of Central Missouri's Veterinary Assistant certificate course, students are prepared to begin a successful career in the rapidly growing pet care industry, valued at around $60 billion annually. The U.S. Department of Labor Statistics estimates that the demand for veterinary assistants will grow by 19 percent by 2026 with median salaries at $27,000. Students will learn animal safety and nutrition, computer fundamentals, client management, pharmacy and pharmacology, lab and surgical procedures
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, basic use of computers
Contact Hours: 225 (6 months to complete)
Delivery Format: Self-paced | Online
Expected Award: UCM Certificate of Completion
Tuition: $2,145 (includes certification exams)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
Administrative Office Assistant with Customer Service Professional
Program Description:
The Administrative Office Assistant Development Program prepares students for employment in entrylevel office and administrative positions. Students will learn how to apply excellent customer service, desktop software support and administrative solutions in an office environment. Students successfully completing this program will be prepared to work in various office environments.
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Details:
The overall program has three integrated components:
- CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
- Exceptional Customer Service: Includes preparation for certification exam from the National Retail Federation Foundation (NRFF) in Customer Service
- Administrative Office Assistant Training: Office Communication Systems, Office Organization Principles, and Communications Management
About Administrative Office Assistants: Administrative Office Assistants perform a variety of duties necessary to run an organization efficiently. The serve as information and communication managers for an office; plan and schedule meetings and appointments; organize and maintain paper and electronic files, manage projects; conduct research; and disseminate information.
Program Prerequisites: 18 years of age or older, High School Diploma or equivalent, Basic to intermediate computer proficiency.
Expected Award: UCM Certificate of Completion | National Certification in Customer Service from NRFF
Tuition: $3,395 (includes, books, fees and exam costs if applicable)
Additional Fees: None
Contact Hours (including out of class work): 200
Delivery Format: Instructor-led
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: KC Metro
LOCATION: Online
Administrative Office Assistant with Customer Service and Remote Worker
Program Description:
The Administrative Office Assistant with Customer Service and Remote Worker Program prepares students for employment in entry-level office and administrative positions in the office and working remotely. Students will learn how to apply excellent customer service, desktop software support and administrative solutions in both a physical office environment and working remotely from home. Students successfully completing this program will be prepared to work in various office environments and virtually if their employer requires
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Details:
The overall program has four integrated components:
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving, Digital Literacy and Career Management
• Exceptional Customer Service: Includes preparation for certification exam from the National Retail Federation Foundation (NRFF) in Customer Service
• Administrative Office Assistant Training: Office Communication Systems, Office Organization Principles, and Communications Management
• Remote Worker Certification
Program Prerequisites: 18 years of age or older, High School Diploma or equivalent, Internet access, Basic to intermediate computer proficiency.
Expected Award: UCM Certificate of Completion | Certification in Customer Service, Remote Worker Certification
Tuition: $3395 (includes, books, fees and exam costs)
Additional Fees: Laptop, $400
Contact Hours (including out of class work): 200
Delivery Format: Online with Instructor Interaction
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: KC Metro or Online-Hybrid
After School Care Professional Certificate
Program Description:
After School Care Professionals are critical to children, parents, families, schools and the community. They provide care and education to local children that are in grades kindergarten through the eighth grade by providing engagement and support to those they serve. This engagement and support include child development, health and safety in today’s pandemic environment, learning development and behavior management. Because of the central role this occupation plays in local organizations, the successful person will be a good communicator, good at multi-tasking and highly organized.
Program Details:
Students will participate in an online blended learning environment that requires active participation. The overall program includes these components:
CoreBuilders© Workplace Success Skills in Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management.
Technical Areas including, but not limited to:
Behavior ManagementThe Child
Behavior ManagementThe Parent
Behavior ManagementThe Environment
Multiple Intelligences
Successful Activities
Successful STEM Activities
Social and Emotional Learning
Connecting with Families Strategy
Child and Youth Development
Health and Safety in today’s pandemic environment
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and onthe-job. In addition to Technical Competencies, the curriculum effectively addresses key areas of the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: HS Diploma or equivalent. 18 years of age or older. Good communication skills. Strong desire to learn.
Tuition: $1995 (includes, books, fees and exam costs if applicable)
Additional Fees: Laptop, $400
Contact Hours (including out of class work): 120
Delivery Format: Online with Instructor Interaction or Instructor-led
Expected Award: UCM Certificate of Completion
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
Assistant Event Coordinator Certificate Program
Program Description:
The Assistant Event Coordinator Certificate Program prepares students for employment in entry level professional special event, promotional event, corporate event and other types of event planning positions. Students will learn how to use project management fundamentals and event coordination practices to support effective and memorable professional events. Students successfully completing this program will be prepared to work for organizations that produce or manage medium and or large events internally for clients.
Program Details:
The overall program has integrated components including technical and work readiness skills
Technical area includes:
• Venue selection
• Permits
• Décor
• Project life cycles
• Deliverables
• Contracts
• Registration Mgmt.
• Entertainment
• High performance planning
• Stakeholders
• Licenses
• Food and Beverage
• VIP Management
• Control processes
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older, HS diploma or equivalent, basic to intermediate computer proficiency.
Contact hours (including out of class work): 120
Expected Award: UCM Certificate of Completion
Tuition: $2,595 (includes, books, fees and exam costs if applicable)
Delivery Format: Instructor-led
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: KC Metro
Bank Teller Development Program
Program Description:
The Bank Teller Development Program prepares students for employment in entry-level positions in retail banking centers. Students will learn how to accurately manage counter transactions and apply excellent customer service in a retail banking environment. Students successfully completing this program will be prepared to work in the banking environment where employer specific on-the-job training for policies and procedures can be added to the skills learned in this program.
Program Details:
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. Technical skills covered include:
• Providing quality customer service
• The role of the teller
• Handling checks and cash
• Processing transactions
• Cash balancing
• Bank services and security
• Typing and 10-key
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: Must be 18 years or older, HS diploma or equivalent, basic to intermediate computer proficiency.
Delivery Format: Instructor-led
Contact Hours (including out of class work): 150
Expected Award: UCM Certificate of Completion, The American Bankers Association Bank Teller Certificate
Tuition: $2,995 (includes, books, fees, and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: KC Metro
Bilingual Administrative Assistant with Customer Service Professional
Program Description:
The Bilingual Administrative Assistant with Customer Service Certificate Program prepares students for employment in entry-level office and administrative positions. This program also includes and entrepreneurial component for those who want to own their own business. Students will learn how to apply excellent customer service, desktop software use and administrative solutions in an office environment. Students successfully completing this program will be prepared to work in various office environments or be an entrepreneur.
Program Details: Course of study focuses on four specific areas:
1. CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
2. Exceptional Customer Service Includes preparation for the national certification exam from the National Retail Federation Foundation (NRFF) in Customer Service
3. Administrative Office Assistant Training
a. Office Communication Systems
b. Communication Management
c. Office Organization Principles
d. Project Management Principles
e. Business Management Principles
4. Computer and Applications
a. Microsoft Office
b. Internet/WWW
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older. HS Diploma or equivalent Basic to intermediate computer proficiency.
Contact Hours (including out of class work): 200
Expected Award: UCM Certificate of Completion | National Certification in Customer Service with NRFF
Tuition: $3,495 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: KC Metro
Bilingual Financial Process Specialist
Program Description:
The Bilingual Financial Process Specialist Program prepares students for work in small and medium sized businesses who have a need for a trained professional who can conduct basic financial processes used in banking, accounting and the financial industry. Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. The program is designed to meet the participants’ individual needs and develop them in areas that allow them to achieve outcomes based on their unique mission while utilizing timeless principles for
Program Details:
This holistic training program prepares students to be a well-rounded and work-ready Financial Process Specialist. The program will provide students with the following skills:
• Work with Microsoft Excel.
• Compiling, searching for and organizing data.
• Compile, update and revise numeric data.
• Understanding basic bookkeeping procedures.
• Getting the most out of QuickBooks software: keep track of payables and receivables, plan budgets and improve accounting
• Gaining proficiency with 10-key
• Completing the Kauffman FastTrac program on how to be an entrepreneur.
In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
About Financial Processing Specialists:
Financial Processing Specialists compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Types of Jobs: Account Clerk, Account Receivable Clerk, Accounting Clerk, Bookkeeper.
Delivery Format: Instructor-led
Program Prerequisites: 18 years of age or older. HS diploma or equivalent. TABE math scores of 10 or higher.
Contact Hours (including out of class work): 185
Expected Award: UCM Certificate of Completion | QuickBooks User Certification
Tuition: $3,495 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: KC Metro
Call Center Manager
Program Description:
Today's call centers are built around several customer success channels and managing these centers has become increasingly complex. This course will prepare you for a role as a call center manager. You will gain the skills needed to ensure your call center operates efficiently, including employee supervision, quality assurance, and workforce management.
Program Details: Students will learn the following:
-The departmental functions within contact centers and the metrics associated with performance
- How to structure phone, email, chat and social media conversations for consistently positive outcomes
- The essentials for supervising and leading call center teams, including performance management, time management, and coaching techniques
- How to build a quality monitoring form, host calibration meetings, create the voice of the customer programs, quality monitoring programs, and interaction analytics programs
- The workforce management process, including an in-depth understanding of forecasting, scheduling, intraday management, and skill-based routing.
Requirements:
Hardware Requirements: This course can be taken on either a PC or Mac.
Software Requirements: PC: Windows 7 or later. Mac: OS X Yosemite 10.10 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Contact Hours: 55 (six months to complete)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion
Tuition: $2,995 (includes books)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: Online
LOCATION: Online
Certified Administrative Professional (Voucher Included)
Program Description:
To be a successful administrative professional, you must possess the skills to handle a wide variety of workplace tasks and scenarios. The Certified Administrative Professional (CAP) course serves two purposes. First, it prepares you to take the CAP exam offered by the International Association of Administrative Professionals (IAAP). Second, it provides you with a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine.
In this course, you will learn the basics of workplace administration as well as how to begin and grow a successful career as an administrative professional. The course covers the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will also learn to effectively write for business, produce documents, and utilize informational technology. You'll gain event and project management skills, which includes virtual meeting coordination. As technology develops, this skill has become increasingly useful. Each course module concludes with a quiz, helping you to effectively track your progress and test your skills.
Program Details:
• Organizational Communication (Part 1)
• Organizational Communication (Part 2)
• Business Writing and Documentation Production
• Technology and Information Distribution
• Office and Records Management
• Event and Project Management
• Human Resources
• Workplace Behaviors
• Becoming an Administrative Assistant and Advancing Your Career
Certification Eligibility Requirements:
Candidates must meet specific education and administrative office support professional experience: No College Degree - 4 years of relevant work experience is required Associates Degree - 3 years of relevant work experience is required Bachelor's Degree - 2 years of relevant work experience is required
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Contact Hours: 90 (six months to complete)
Tuition: $1,795 (includes books and exam fees)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion | Certified Administrative Professional (if eligible)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: Online
Certified Credit Counselor and Certified Financial Health Counselor (Exam Included)
Program Description:
Becoming a certified credit counselor with a specialty in financial health indicates that you have achieved a standard of excellence in training for the credit counseling industry.
This course bundle provides a foundation to work in various counseling disciplines such as housing counselor or student loan counselor. You will learn how to coach your clients in building strong credit, spending analysis, improving money management behaviors, and more. Demonstrating your knowledge of core financial and credit concepts will help you best serve and attract clientele in need of credit counseling.
Program Details:
Upon successful completion of this course and passing the examinations, you will receive a Financial Health Counseling Certification and Credit Counseling Certification.
- Introduction
- The Defining Role of the Financial Counselor
- Taking Control of Finances
- Demystifying Consumer Credit
- Understanding and Dealing with Debt
- Credit Counseling Today
- Financial Counselor Today
- Supplement
Hardware Requirements:
This course can be taken on either a PC or Mac device. Computer must have stable Internet access.
Speakers and video capabilities are required for viewing lecture videos
Access to webcam for final exam proctoring
Software Requirements:
PC: Windows XP or later operating systems.
Mac: OS X Snow Leopard 10.6 or later.
Browser: The latest version of Internet Explorer, Firefox, Chrome, or Safari
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Contact Hours: 105 (six months to complete)
Tuition: $3,195 (includes books and exam fees)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion | Financial Health Counseling and Credit Counseling Certifications
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
BUSINESS
Customer Service Professional – Call Center
Program Description:
The Customer Service Professional – Call Center prepares students for entry-level customer service positions across industries. Students will learn how to provide excellent service to customers and resolve issues for customers whether it is in person, using the telephone or on the Internet. The coursework offers a foundation in computer skills typically used in customer service careers as well as develops the skills and techniques focused on meeting customer wants and needs in a call center environment.
Program Details:
This holistic training program prepares students to be a well-rounded and work-ready Customer Service Professional. The program includes the following components:
• The principles for providing exceptional service
• The steps to calm down angry customers and to earn their loyalty
• Techniques to discover customers’ needs and expectations
• The rules to exceed customer expectations, each time and in every contact
• Techniques for communicating quality by phone and voice-mail
• How to handle complaints with expertise to avoid losing the customer
• How to translate problems/complaints into opportunities of earning customer loyalty
• How to make sure that a customer never leaves unsatisfied
• How to permanently increase the average transactions of customers; sales over sales
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, basic use of computers, basic 8th grade math and reading skills.
Contact Hours (including out of class work): 210
Delivery Format: Instructor-led | Blended training
Expected Award: UCM Certificate of Completion | National Professional Certification in Customer Service
Tuition: $2,995 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: KC Metro
Program Description:
The Customer Service Professional – Call Center with Remote Worker Certification prepares students for entry-level customer service positions across industries both in a physical office environment and working remotely from home Students will learn how to provide excellent service to customers and resolve issues for customers whether it is in person, using the telephone or on the Internet. The coursework develops the skills and techniques focused on meeting customer wants and needs in a call center environment.
Program Details:
This holistic training program prepares students to be a well-rounded and work-ready Customer Service Professional. The program includes the following components:
• The principles for providing exceptional service in person or remotely/virtually
• The steps to calm down angry customers and to earn their loyalty
• Techniques to discover customers’ needs and expectations
• The rules to exceed customer expectations, each time and in every contact
• Techniques for communicating quality by phone and voice-mail
• How to handle complaints with expertise to avoid losing the customer
• How to translate problems/complaints into opportunities of earning customer loyalty
• How to make sure that a customer never leaves unsatisfied
• How to permanently increase the average transactions of customers, sales over sales
• Remote Worker Certification
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving, Digital Literacy and Career Management
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, Internet access and basic use of computers
Contact Hours (including out of class work): 210
Additional Fees: Laptop, $400
Delivery Format: Online with Instructor Interaction
Expected Award: UCM Certificate of Completion | Certification in Customer Service | Remote Worker Certification
Tuition: $2995 (includes, books, fees and exam costs)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: Online
Customer Service Professional – Call Center with Remote Worker
Customer Service Professional Development Program
Program Description: The Customer Service Professional Development Program prepares students for entry-level customer service positions across industries. Students will learn how to provide excellent service to customers and resolve issues for customers whether it is in person, using the telephone or on the Internet. The coursework offers a foundation in computer skills typically used in customer service careers as well as develops the skills and techniques focused on meeting customer wants and needs.
Program Details: Customer Service Professionals will be trained in one or more of the following areas (depending on employment opportunities): Retail, Sales and Service, Call Center, or Call Center – Collections.
This holistic training program prepares students to be a well-rounded and work-ready Customer Service Professional. The program includes the following components:
• The principles for providing exceptional service
• The steps to calm down angry customers and to earn their loyalty
• Techniques to discover customers’ needs and expectations
• The rules to exceed customer expectations, each time and in every contact
• Techniques for communicating quality by phone and voice-mail
• How to handle complaints with expertise to avoid losing the customer
• How to translate problems/complaints into opportunities of earning customer loyalty
• How to make sure that a customer never leaves unsatisfied
• How to permanently increase the average transactions of customers; sales over sales
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent, basic computer proficiency.
Contact Hours (including out of class work): 160
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion | National Professional Certification in Customer Service
Tuition: $2,595 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: KC Metro
Financial Process Specialist
Program Description:
The Financial Process Specialist Program prepares students for work in small and medium sized businesses who have a need for a trained professional who can conduct basic financial processes used in banking, accounting and the financial industry.
Program Details:
This holistic training program prepares students to be a well-rounded and work ready Financial Process Specialist. The program will provide students with the following skills:
• Work with Microsoft Excel.
• Compiling, searching for and organizing data.
• Compile, update and revise numeric data.
• Understanding basic bookkeeping procedures.
• Getting the most out of QuickBooks software: keep track of payables and receivables, plan budgets and improve accounting.
• Gaining proficiency with 10-key
In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
About Financial Process Specialists:
Financial Process Specialists compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Job titles include: Account Clerk, Account Receivable Clerk, Accounts Payable Specialist, and Bookkeeper.
Program Prerequisites: 18 years of age or older. HS diploma or equivalent. TABE math scores of 10 or higher, Basic to intermediate computer proficiency.
Contact Hours (including out of class work): 175
Expected Award: UCM Certificate of Completion | QuickBooks User Certification
Tuition: $3,395 (includes, books, fees and exam costs if applicable)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: KC Metro
LOCATION: Online
Freight Broker/Agent Training
Program Description:
Become part of the exciting trucking, freight logistics, and transportation industries as a licensed freight broker or as a freight broker agent. Freight broker training will help you learn the skills you need to be a successful Freight Broker/Agent. From licensing and operations to sales and marketing, you'll learn the basics of how to run a domestic freight brokerage or agency in the United States.
Freight brokerage is a growing, service-based industry. As a freight agent or broker, you connect shippers and manufacturers with transportation companies and manage those shipments. Entrepreneur magazine has rated the freight brokerage business as one of the top homebased businesses to own, and a Wall Street Journal article cited freight brokering and logistics as the largest growing sector of the transportation industry.
Written by freight brokerage specialists, this freight broker course will provide you with the knowledge and resources needed to break into the shipping industry. From transportation law, contracts, and insurance, to setting up and running your own business, this is the best online freight broker training available.
What You Will Learn:
• The basics of freight brokering.
• How to use the documents and software common to the industry.
• All about transportation law, insurance, and agreements and contracts.
• How to set up and run your business, including recordkeeping, determining quotes, and negotiation and marketing techniques.
Note: There are no prerequisites to take this course. However, since this course focuses solely on U.S. domestic freight brokering, it is recommended you are interested in doing business in the United States.
Program Prerequisites: 18 years old, HS diploma or equivalent.
Contact Hours: 100 (6-months to complete)
Tuition: $1,895 (includes books)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion |
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: Online
HVAC Technician (Voucher Included)
Program Description:
The University of Central Missouri HVACR Technician (Voucher Included) certificate program prepares you to take several entry-level HVAC/R certificates including all 17 HVAC Excellence Employment Ready Certificates, the EPA 608 and the NATE Ready-to-Work Certificate. Students completing the course will receive a voucher package for the HVAC Excellence Ready Certificate exam and EPA 608. The course is designed for individuals with minimal experience in this field and will prepare you to launch a career in this growing, high-paying area. Average salary for this occupation is approximately $48,400 with an estimated 1,273 new jobs expected over the next five years.
Program Details:
This comprehensive program encompasses heating, ventilation, air conditioning and refrigeration. It is specifically structured to prepare technicians to successfully pass industry-recognized exams and to enrich the skills of installers and technicians who are just beginning in the industry.
What you will learn
• Heat, temperature and pressure
• Matter and energy
• Refrigeration and refrigerants
• General safety practices
• Tools and equipment
• Tubing, piping and fasteners
• Calibrating instruments
• Automatic control components and applications
• Troubleshooting
• Electric motors
• Commercial refrigeration
• Air-conditioning
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent.
Contact Hours: 162
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion | NATE Certification
Tuition: $2,895 (includes books and exam fees)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: Online
HVACR Controls/Building Automation Systems
Program Description:
This course is designed for HVACR technicians, facility managers, and commercial maintenance technicians who have already completed an educational course for HVACR and/or have current industry work experience in the field. The course will build on your existing knowledge of HVACR fundamentals and equipment and help you learn HVACR Controls and Building Automation Systems.
The course modules were written by Ron Auvil who is the Author of HVAC Control Systems, American Technical Publishers. Ron also teaches these topics in a series of recorded video lecture presentations included with each learning module.
What You Will Learn:
• Identify and describe typical uses of the following sensors in a commercial building
• Demonstrate the ability to identify and describe the function and operation of BAS and Controllers and Operator Interfaces
• Demonstrate the proper procedures to install and test BAS to include mounting, power supplies, communication networks, input/output wiring, and wireless systems
• Demonstrate typical building system management functions including alarms, data trending, graphics, and maintenance management software
Outline:
I. 153 HVACR Control Systems Fundamentals
II. 154 HVACR Control System Types and BAS Basics
III. 155 HVACR BAS Installation and Strategies
IV. 156 HVACR BAS System Management and Advanced Technologies
V. 157 Troubleshooting DDC Systems & Components Course
Note: To enroll in this course you must have completed an educational course for HVACR and/or have current industry work experience in the field.
Program Prerequisites: 18 years old, HS diploma or equivalent.
Contact Hours: 90 (6-months to complete)
Tuition: $3,695 (includes books)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion |
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: Online
HVAC/R Simulations for Field Technicians
Program Description:
As HVAC/R systems become increasingly complex, learning and mastering the latest technology is critical. HVAC/R Simulations for Field Technicians offers a rich, hands-on learning experience that mimics field performance in a completely online environment. You will practice servicing, maintaining, and troubleshooting common HVAC/R scenarios in true-to-life service call simulations.
You will work through approximately 200 scenarios to master seven pieces of HVAC/R equipment –Gas Furnace, Oil Furnace, Gas Boiler, Split Residential A/C, Commercial A/C, Heat Pumps, and Commercial Walk-in Freezers. Your skills and knowledge are then put to the test in 12 ungraded assessment simulations. If you need to sharpen your diagnostic and troubleshooting skills, this online course is ideal.
What You Will Learn:
• Measure voltage, current, and resistance in electric circuits
• Properly install an air-conditioning system and put it into operation
• Troubleshoot mechanical problems in an air-conditioning system
• Troubleshoot electrical problems in an air-conditioning system
• Troubleshoot electrical and mechanical problems in heat pump systems
Note: There is no prerequisite for this course. While anyone training for a HVAC/R career would benefit, the simulations are geared to those with two or more years of experience in the field or a working knowledge of HVAC/R systems.
Program Prerequisites: 18 years old, HS diploma or equivalent.
Contact Hours: 18 (6-months to complete)
Tuition: $495 (includes books)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion |
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: Online
Legal Nurse Consultant Training Course
Program Description:
This exciting program prepares medical professionals for a career in the legal field as legal nurse consultants. Building on your medical education and possible clinical experience, this course provides the RN and PA with fundamental skills necessary to advise law firms, health care providers, insurance companies, and governmental agencies regarding medically related issues and to appear in court as expert witnesses. The course teaches legal concepts related to the health care industry, as well as the role a legal nurse consultant might play in litigation areas such as medical malpractice, toxic torts, product liability, personal injury, wrongful death, criminal law, and workers’ compensation. Any RN or PA interested in entering the legal field can benefit from the education provided by this course. The course is also open to anyone interested in the field of forensic testimony and medicallegal issues, but participants without an RN or PA background might not be able to take the LNCC exam after graduation.
Legal Nurse Consultant Certified (LNCC) is a discretionary test separate from this training course that experienced registered nurses graduating from this course may decide to sit for. LNCC test eligibility requirements are discussed during this training course; however, RNs graduating from this course do not need to take the LNCC in order to practice as legal nurse consultants.
Program Details:
• Define the role of a legal nurse consultant (LNC) and explain history of the profession
• Describe 2 major systems of law, the 3 types of law, and the 4 sources of law
• Identify liability concerns of healthcare providers
• Review methods of obtain medical records and other evidence
• Explain informed consent, treatments decisions, and liability concerns
• Identify the 5 responsibilities of a LNC in litigation
• Discuss issues presented to LNCs in the insurance industry, private practice, government service, risk management
• Legal writing
• Medical record analysis
Students have 7-weeks to complete this online course. There are recurring sessions through the calendar year. See course syllabus for more details.
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent.
Contact Hours: 42
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion
Tuition: $1,410.00 (textbooks and shipping included)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
BUSINESS
LOCATION: Online
Professional Bookkeeping w/QuickBooks 2019 (Software Included)
Program Description:
Professional Bookkeeping with QuickBooks 2019 (Software Include) will teach you how to utilize QuickBooks for everything from handling accounts receivable and accounts payable to accounting for fixed assets. You will learn standard bookkeeping skills, including running general ledger reports, working with the chart of accounts, managing inventory accounts, and more. By course completion, you will have the knowledge and skill set needed to ensure that you are handling your business's accounting needs within legal standards.
Program Details:
• Perform double-entry bookkeeping and basic bookkeeping equations
• Set up QuickBooks 2019 for optimum use
• Use double-entry bookkeeping to record business transactions in QuickBooks 2019
• Manage periodic bookkeeping tasks
Career Information:
You do not need an advanced degree to become a bookkeeper. According to the Bureau of Labor Statistics, you will need to have your high school diploma or equivalent to pursue a career as a professional bookkeeper. Many bookkeepers get started with an online course like this Professional Bookkeeping course. However, to stay competitive and open up even more job opportunities down the road, you may want to think about earning an associate degree in bookkeeping or accounting at some point in your career. Also, the average salary of a bookkeeper is currently just under $40,000 per year. This salary can vary widely depending on experience level, education, and certifications. Your salary will also depend on the size of the organization or organizations for which you work.
Hardware Requirements: This course must be taken on a PC
Software Requirements:
PC: Windows 10 or later operating systems.
Browser: The latest version of Google Chrome, Mozilla Firefox, or Microsoft Edge.
Microsoft Office or equivalent (not included)
QuickBooks 2019 Desktop Pro Software (included in enrollment)
Adobe Acrobat Reader
Email capabilities and access to a personal email account is required.
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Contact Hours: 120
Tuition: $2,195 (includes books/QuickBooks software)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: Online
Professional Bookkeeping w/QuickBooks Online (Voucher Included)
Program Description:
Professional Bookkeeping with QuickBooks online will teach you how to utilize QuickBooks for everything from handling accounts receivable and accounts payable to accounting for fixed assets. You will learn standard bookkeeping skills, including running general ledger reports, working with the chart of accounts, managing inventory accounts, and more. By course completion, you will have the knowledge and skill set needed to ensure that you are handling your business's accounting needs within legal standards. This course prepares you for the QuickBooks Certified User exam.
Program Details:
• Perform double-entry bookkeeping and basic bookkeeping equations
• Use double-entry bookkeeping to record business transactions in QuickBooks Online
• Manage periodic bookkeeping tasks
Career Information:
You do not need an advanced degree to become a bookkeeper. According to the Bureau of Labor Statistics, you will need to have your high school diploma or equivalent to pursue a career as a professional bookkeeper. Many bookkeepers get started with an online course like this Professional Bookkeeping course. However, to stay competitive and open up even more job opportunities down the road, you may want to think about earning an associate degree in bookkeeping or accounting at some point in your career. Also, the average salary of a bookkeeper is currently just under $40,000 per year. This salary can vary widely depending on experience level, education, and certifications. Your salary will also depend on the size of the organization or organizations for which you work.
Hardware Requirements: This course must be taken on a PC
Software Requirements:
PC: Windows 10 or later operating systems.
Browser: The latest version of Google Chrome, Mozilla Firefox, or Microsoft Edge.
Microsoft Office or equivalent (not included)
QuickBooks Online (free one year subscription)
Adobe Acrobat Reader
Email capabilities and access to a personal email account is required.
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Contact Hours: 100 (6-month access)
Tuition: $2,375 (includes books/exam fees)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion; QuickBooks Certified User Certification
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOCATION: Online
Records Management Certificate
Program Description:
A record is anything that provides information. A record may be on any type of media: paper or electronic, digital or analog, magnetic or optical, liquid or solid. In today's technological environment, organizations must learn how to handle records so that they can be used as needed in the future. Records must be managed from the time they are created or received through distribution, use, and maintenance, until they are finally destroyed or permanently archived.
This online course will give you a basic overview of records management terminology, concepts, and procedures to successfully manage records in today's offices. Regardless of the media on which the record is stored, it must be properly managed to be an asset to the organization. Another important component of a professional records management program is legality issues. A comprehensive, legally-sound records retention schedule must be developed and strictly followed so that the company is not held liable for problems that could have been avoided in the first place. This course will assist you in making those decisions based upon certain characteristics of the records. Also, you'll learn to code and file according to the rules established by the Association of Records Managers and Administrators (ARMA).
What You Will Learn:
• Understand the business and legal benefits of establishing a records retention program
• Explain how to conduct and document legal research on federal, state, and local records retention requirements
• Identify the various types of coding systems
• Recommend solutions for common filing problems and for safeguarding the security and confidentiality of records
• Identify the reasons for careful selection of records housing equipment and describe the criteria and considerations in selecting equipment
• Explain how to establish an effective forms analysis program
• Identify the scope and functions of mail management programs
• Describe the principles of conservation of archival materials to ensure their permanent preservation
Program Prerequisites: 18 years old, HS diploma or equivalent.
Contact Hours: 180 (6-months to complete)
Tuition: $1,595 (includes books and exam fees)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion |
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
The Paralegal Certificate Course ©
Program Description:
To be awarded a certificate, the student must successfully complete both sections of this program.
Paralegal I: Provides a comprehensive knowledge of the American judicial system. It will also teach you practical skills including how to assist trial attorneys, interview witnesses, investigate complex fact patterns, research the law, and assist in preparing cases for courtroom litigation.
Paralegal II: Provides a working knowledge of legal authority: how it is used in the litigation process and how to locate it through legal research. You will also learn the basics of law office management, substantive law (such as criminal law, domestic relations, real property law, and bankruptcy), and informal and formal advocacy.
Program Details:
• Paralegal I Course Objectives:
o Origins and history of American legal system, meaning and application of important legal terminology, attorney and paralegal ethics, techniques of jury selection and the process
o How to prepare legal documents including demand letters. Pleadings, discovery documents, motions and memos; important rules of civil procedure and evidence
o Howe to conduct a legal interview, investigation, legal analysis, and perform legal problem solving
• Paralegal II Course Objectives:
o The importance of precedence, what legal authority is, and which is most important, how to properly cite your authority, how to conduct legal research, how to conduct computerized legal research
o How to properly cite your authority, proper and effective legal writing style, basic documents for several important substantive areas of law
o How to begin your job search or begin a freelance paralegal business
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Contact Hours: 90
Delivery Format: Online – Instructor Led
Expected Award: UCM Certificate of Completion
Tuition: $2,451.00 (textbooks and shipping included)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: Online
Victim’s Advocacy
Program Description:
Participants will be prepared to work in victim advocacy arenas, such as domestic violence shelters, crisis centers, crisis hotlines, and with state and county governments to assist crime victims in progressing through the criminal justice system and toward successful recovery. Course topics include legal terminology, legal process, and legislation regarding victims’ rights, jurisdiction and venue, ethics, effects of victimization on the victim, victim advocate skills, guardianships and crisis intervention. It also covers counseling skills for victims of assault, battery, robbery, domestic violence, sexual assault, child abuse, murder and homicide.
Program Details:
• Define the rights and responsibilities of a victim advocate
• Summarize relevant legislation regarding victim advocacy and background
• Summarize the American legal system and the American system of government
• Discuss both the civil and criminal litigation processes; discuss how crime affects victims
• Identify the elements of the grief process and PTSD
• Work with victim’s family and the media definitions of racism, sexism, and heterosexism
• Define classism, ageism, and ableism; demonstrate how to respond to victims of hate crimes
• Explain guidelines for death notification and for providing support after death notification
• Identify victim advocacy skills for working with surviving family members of a homicide victim
• Identify suicide behavioral distress signals
• Demonstrate techniques for assisting suicidal persons and tools for suicide prevention
• Identify patterns of domestic violence; list characteristics of abusers and victims
• Explain how to counsel domestic violence victims; discuss how to recognize signs of child abuse
• Identify common Myths Regarding Rape; describe the effects of sexual assault and rape
• Demonstrate how to respond to victims of sexual assault and rape
• Identify the elements of sexual abuse, child neglect, physical abuse, and emotional abuse
• Identify techniques for intervention and support in child abuse situations
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent
Contact Hours: 45 (revolving 7 week program)
Delivery Format: 100% Online – self-paced
Expected Award: UCM Certificate of Completion |
Tuition: $995 (tuition only. No additional text required)
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
BUSINESS
LOCATION: Online
LOCATION: KC Metro or Online-Hybrid
Hazardous Materials Removal Technician Certificate
Program Description:
This training program prepares students to work as effective and safe Hazardous Materials (HAZMAT) Removal Workers. HAZMAT Removal Workers target and cleanup materials that are harmful to people and/or the environment such as lead, asbestos, mold, and other harmful materials. Typical duties include: following safety procedures before, during and after cleaning up; complying with local, state and federal laws related to disposal; testing of HAZMAT; building containment areas; remove or cleanup HAZMAT areas; cleaning tools and equipment for reuse; pack age, possibly transport and store HAZMAT and keep records of activities.
Program Details: The overall program includes these components:
• HAZWOPER 40 Hour Training
• Health Hazard Awareness
• Lead Renovation, Repair and Painting (RRP)
• OSHA 10- Introduction to Health and Safety for General Industry
• Shipping, Handling & Storage of Hazardous Substance (DOT) Ground
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
According to the US BLS, the US annual median income for this occupation was $43,900 in 2019. This occupation is expected to grow by 8% from 2019 to 2029 with 3700 new jobs expected, much faster than the average for all occupations.
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses certain objectives in the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, physical ability to work in this field
Contact Hours (including out of class work): 120
Tuition: $3100 (includes, books, fees and exam costs if applicable)
Delivery Format: Hybrid, Instructor-led and online
Expected Award: UCM Certificate of Completion | OSHA 10, HAZWOPER 40, RRP, Health Hazard Awareness and Shipping, Handling and Storage or Hazardous substance (DOT) ground credentials as awarded upon successful completion and passing of related certification exams.
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOGISTICS
Warehouse Distribution and Logistics Development Program
Program Description:
The Warehouse Distribution and Logistics Development program is designed to provide students with foundational-level knowledge in the world of supply chain logistics. This course covers the material handling aspect of the global supply chain and describes the foundational knowledge that front-line material handling workers should master to perform well. It is designed to give students a broad overview of the industry and how the front-line worker fits into that environment.
Students will be prepared to sit (and receive a voucher) for the nationally recognized Certified Logistics Associate exam from the Manufacturing Skill Standards Council.
Program Details:
The overall program includes these components:
• Global Supply Chain Logistics Overview
• The Logistics Environment
• Material Handling Equipment
• Safety Principles
• Safe Use of Material Handling Equipment
• Quality Control
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid
Program Prerequisites: 18 years of age or older, HS Diploma or equivalent.
Contact Hours (including out of class work): 210
Tuition: $2,595 (includes, books, fees and exam costs if applicable)
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion | Certificate as a Logistics Associate from the Manufacturing Skill Standards Council
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOGISTICS
LOCATION: KC Metro
Warehouse JumpStart Certificate
Program Description:
This training certificate program prepares students to work as effective and safe entry-level stock movers, material movers, freight movers and laborers in the construction, warehouse, distribution and supply chain/logistics fields.
Career opportunities in the KC metro and local region are growing rapidly. These careers also have opportunities for advancement.
Program Details:
The overall program includes these components:
• OSHA 10
• Forklift Safety and Operation
• CoreBuilders© Workplace Success Skills in Active Learning, Self-Leadership, Integrity, Teamwork, Communications, Human Behavior, Goals, Problem Solving and Career Management
Students will participate in a holistic learning program that strengthens their ability to apply the related knowledge, skills, and abilities required to successfully perform at a high level in life and on-the-job. In addition to Industry and Technical Competencies, the curriculum effectively addresses the Personal Effectiveness, Academic and Workplace Competencies (Tiers 1-3) of the DOL-ETA Competency Model Pyramid.
Program Prerequisites: 18 years of age or older, physical ability to work in the warehouse field
Contact Hours (including out of class work): 50
Tuition: $2,295 (includes, books, fees and exam costs if applicable)
Delivery Format: Instructor-led
Expected Award: UCM Certificate of Completion | OSHA 10 certification, and Missouri Class 4-5 Forklift, CPR
For more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu
LOGISTICS
LOCATION: KC Metro
more information, visit ucmo.edu/workforce or contact us at extstudies@ucmo.edu.
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