Patient Advocacy

HLT POL X 407.9

Communication Strategies in Health Care: Navigating High-Stakes Conversations

4.0 units

High-quality communication between health care providers, patients, and families has been shown to have a positive influence on patient health outcomes, including emotional health, function, physiologic measures, and symptom resolution. Conversely, failures in communication lead to increased patient harm, length of hospital stays, resource utilization, caregiver dissatisfaction, as well as staff turnover. Given the critical role communication plays, this course provides evidence-based strategies to optimize communication for professionals working in health care. Topics include principles of human communication, confidentiality, HIPAA, motivational interviewing, the influence of culture and diversity on communication, family dynamics and communication, communication with teams, conflict and crisis management, professional boundaries, skills for high-intensity communications, and grievance management. The focus is on helping improve individual communication strategies to support a patientcentered and value-oriented health care system.

Reg# 392864

Fee: $825

No refund after 30 June.

M Online

11 mtgs

June 26-Sept. 10

Required course in Patient Advocacy Certificate.

Restricted course; Web enrollments automatically generate a “Permission to Enroll” request.

Enrollment limited to 25 students. Enrollment deadline: June 30. 7 & Adisa Cartwright, MA