Top UX Design Tips to Boost Customer Retention In today's world providing customers with a rich user experience is a must. Giving customers the best user experience possible is the key to making a good customer base. And most business owners understand this. Because of that, now many businesses have started to invest in UX design services. In these modern times, retaining customers is tough, but attracting new ones is even more challenging. With some many competition and online alternatives, customers are very hard to attract. As we know, the success rate of selling to a retained customer is 60-70%. While selling to new customers is 5-20%. So, how should we retain customers?
Well, let's make your job easy!
UX Design Tips to Boost Customer Retention Below, I am sharing a few popular UX design tips that will definitely help you boost the customer retention rate!
1) First Sight UX Design: In order to retain the users, you need to make a great business impression in front of them. The first few screens of your website must be appealing enough to convince the users to make a visit again. 2) Prioritize Information and Everything on your Website: Ensure that everything is displayed in a proper and organized way and try removing irrelevant information and prioritize the important things so that the customers don't get lost or irritated while browsing through your website. 3) Animations: No doubt, animations have gained the spotlight in the industry and are an effective tool to grab the customer's attention and retain the users in the long run. As gesture-based strategies are gaining importance lately, using the right set of animations can help you draw customer's attention and improve your customer retention rate.
4) Chatbots Usage: Users don't wish to wait if they raise any queries on your website. Humans might take time to respond to your customers, but remember chatbots respond immediately with the right information and assist the customers 24/7. So, counting on chatbots will definitely help you to improve the user experience. This will definitely help in improving your UX design portfolios and retain them by staying available for them round the clock. For more information click here.