IMPORTANT INFORMATION FOR UK VISA APPLICANTS NEW CHANGES TO OUR SERVICE From 01 April 2014 our new commercial partner Teleperformance Ltd will take over the running of our UKVI Visa Application Centres in Turkey. The Visa Application Centres in Istanbul, Ankara, Gaziantep, Izmir, Bursa, Antalya and Adana will move to new locations. Please make sure you check the location address on our website at the time you make your appointment. There will be some changes to the hours of operation. We will update you on these changes in due course. We will work closely with our Commercial Partners to ensure continuity of service during the transition period.
INTERNATIONAL CONTACT CENTRE SERVICE: A NEW CONTRACT From 1 April 2014 customers overseas will be able to use our new international contact centre to acquire information about the visa application process. The new contact centre will provide a better service to our customers as we will introduce industry standard Service Levels to ensure a higher proportion of calls and emails are responded to more quickly. As well as telephone and email contact, customers will also be able to utilise webchat. The service will be offered in multiple languages. There will be charges for use of some of the services. Customers can continue to use our webchat which from March 2014 will transfer to gov.uk.
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BRITISH CONSULATE GENERAL İSTANBUL
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