frequently asked questions (FAQ)

how do i attend a virtual event?

You can join all virtual events in the virtual lobby. Check your welcome email for your personalised log-in details. All of our events are hosted on Microsoft Teams and can be accessed via the app or your web browser. If you have any issues, ensure your local IT system allows access.

can i watch a recording?

If you miss a virtual event, we will send a link to the recording and slides shortly afterwards. However, we recommend attending events live to ask questions from our experts. Recordings are only available for two weeks after the event took place.

how do i add new events to my agenda?

Can I request a 1-2-1 with an adviser?

The UK Export Academy is an event programme designed to upskill businesses in a one-to-many learning environment. If you have any additional questions or need specialist export support, contact the helpline at exportacademy@trade.gov.uk

is it really free?

Yes! The UK Export Academy is a free fully funded government programme delivered on behalf of the Department for International Trade (DIT). It is open to all UK businesses who want to grow their business by reaching international customers and expanding into new markets.

can i close my account?

The UK Export Academy is more than a training course. It’s an ongoing export community that will evolve and grow with your business.

For every step you take, we will be there alongside you to support your exporting ambitions. If you need further help, have any questions, or would like to know more about other DIT services that could benefit your business, get in touch on the details below.

To see what new events

Are

coming up and add them to your agenda, you must log-in and modify your account. You will find your log-in details in your welcome email.

We’re always adding new events to our programme, and if you leave, you may miss out on our exciting developments. However, if you no longer wish to join, please contact us at: exportacademy@trade.gov.uk