Br ooksCol l egeofHeal t h ResumeWr i t i ngGui de
Uni ver s i t yOfNor t hFl or i da Car eerSer vi c es
Resumes
Creating Resumes That Come Out On Top
30 SECONDS IS ALL IT TAKES FOR “YES” OR “NO”!
Employers receive hundreds of resumes for job openings and the screening process is usually quick and decisive: within thirty seconds your resume goes onto one of three piles: “yes,” “no,” or “maybe.” The “yes” candidates have succeeded in communicating to the employer that they have the skills and qualifications needed for the job and have an excellent chance of receiving an interview. Your resume is the first formal introduction between you and hiring organizations. It is imperative that your resume clearly and concisely spells out your career objective, skills, education, and achievements. The “targeted resume” is the most effective resume format for getting and keeping the attention of the employer.
THE DIFFERENCE BETWEEN A “CHRONOLOGICAL RESUME” AND A “TARGETED RESUME.” CHRONOLOGICAL (Example on pg 51) In the “olden days” the chronological resume was the format most commonly used. This format lists your educational and work experience in reverse chronological order. By listing your experience all in one “Experience” category, oftentimes unrelated experience ends up distracting from more important experience. For example your most recent experience might be that restaurant job you have to help pay for college expenses and the employer will see that before other relevant experience such as an internship or cooperative education experience.
THE TARGETED RESUME (Example on pg 51) Targeting your resume essentially involves choosing particular career goals or objectives and designing a resume to achieve them. If you have done a complete inventory of your qualifications, you should be able to identify strengths that can translate into potential career directions. By creating multiple experience categories (i.e. “Administrative Experience,” “Teaching Experience,” “Other Experience,” etc.) you can help employers focus on those experiences most relevant to the position you are applying for. If your job search includes multiple job objectives, you can have two or three different resumes which place emphasis on different targeted objectives.
YOUR RESUME Your resume is like an advertisement of yourself to a prospective employer. You want your resume to look and sound appealing to enhance your chances of being selected for an interview. Ultimately, your resume presents your skills, abilities, and qualifications as they relate to the position you are applying for. Before developing your resume it is important to know what skills employers are seeking. SKILLS COMMONLY SOUGHT BY EMPLOYERS • Communication skills • Listening skills • Interpersonal skills • Ability to organize and coordinate • Creativity • Leadership Skills • Ability to motivate others • Adaptability • Persuasive skills • Team/Group dynamics knowledge
Chronological Resume Format
Targeted Resume Format
“Your resume is like an advertisement of yourself to employers”
USING ACTION VERBS TO HIGHLIGHT SKILLS AND ACCOMPLISHMENTS: Action verbs are used to emphasize your skills and accomplishments, avoids personal pronouns, and uses action words to describe duties. EFFECTIVE ACTION VERBS- EXAMPLES •Conduct individual, small and large group counseling sessions. •Advise students regarding college majors and admission requirements. •Designed, selected, and implemented instructional materials for course unit, “Columbus Sailed the Ocean Blue.” . • Conducted analysis of processes and procedures on existing equipment. • Constructed, administered, and evaluated formal and informal tests. • Redesigned a cereal packaging line •Designed equipment interface, configured automated scales, and recommended line flow alterations that decreased cycle time by 10% •Directed and supervised three plant superintendents and twenty-five production supervisors in a 300,000 square foot facility consisting of 525 employees •Met and exceeded $200,000 sales quota set by sales supervisors and management •Reconcile bank statements for operating and payroll accounts. •Developed software for emerging growth welding robotics firm •Conducted research on market potential and demographics •Provided line sketches and equipment recommendations. See the “Resume Verb List” on the next page for more ideas to improve your resume.
POINTS TO CONSIDER: Be brief: Your resume should be as complete as possible without being redundant or irrelevant. Usually the resume will be one page long. As a rule of thumb, for each additional degree and/or seven years of experience, you can add another page. If you do have a two-page resume, be sure that the essential or primary information can be scanned quickly and appears on the front page. Be consistent in style and content: Stylistic gimmicks (e.g., underlining, asterisks, indenting, bold type) can be effective but should not be overused. Be logical: Make sure the information flows smoothly and sensibly. Remember: YOU determine how a person reads your resume. We read left to right, top to bottom. Prioritize and arrange your information accordingly. Be conscious of image: Remember that your resume and cover letter are often your first contacts with a prospective employer. Resumes should be visually appealing and should not contain typographical or grammatical errors.
RESUME VERB LIST Leadership & Management
Recommended
Debated
Developed
Assigned
Sorted Data
Demonstrated
Directed
Chaired meetings
Systematized
Edited
Drew
Coordinated
Informed
Entertained
Delegated
Communication :
Integrated information
Fashioned
Developed
Human Relations & Teaching
Interpreted
Generated Ideas
Directed
Adapted
Persuaded
Illustrated
Evaluated
Advised
Proofread
Initiated
Hired
Aided
Publicized
Performed
Improved
Assisted
Reported
Portrayed Images
Initiated
Coached
Sold
Sang
Interviewed
Communicated
Spoke
Sketched
Led
Conversed
Summarized
Visualized
Managed
Counseled
Synthesized
Wrote
Motivated
Defined
Translated
Oversaw
Educated
Planned
Empathized
Research & Investigative
Clerial/Technical
Promoted change
Empowered
Assessed
Arranged
Reviewed
Encouraged
Collected
Assembled
Sold
Explained
Critiqued
Built
Supervised
Facilitated
Diagnosed
Calculated
Trained
Guided
Disproved
Catalogued
Physical/Mechanical &
Influenced
Evaluated
Classified
Administration & Organization
Informed
Examined
Computed
Allocated resources
Instructed
Extracted
Constructed
Audited
Listened
Identified
Cooked
Budgeted
Mediated
Inspected
Counted
Calculated
Mentored
Interviewed
Designed
Categorized
Negotiated
Monitored
Devised
Classified
Nursed
Observed
Engineered
Compiled information
Presented
Researched
Entered data
Designed
Taught
Reviewed
Fabricated
Developed programs
Trained
Solved problems
Filed
Established procedures
Translated
Studied
Inspected
Estimated
Treated
Summarized
Installed
Forecasted
Tutored
Surveyed
Lifted
Implemented
Understood
Synthesized
Operated
Tested
Processed
Maintained records Made decisions
Communication :
Managed budget
Written & Verbal
Artistic & Creative
Program computers Recorded
Managed time
Addressed
Acted
Repaired
Marketed
Advocated
Composed
Sorted
Organized
Collaborated
Created
Transported
Prioritized
Corresponded
Designed
Word processed
30 SECONDS IS ALL IT TAKES FOR “YES” OR “NO”! Employers receive hundreds of resumes for job openings and the screening process is usually quick and decisive: within thirty seconds your resume goes onto one of three piles: “yes,” “no,” or “maybe.” The “yes” candidates have succeeded in communicating to the employer that they have the skills and qualifications needed for the job and have an excellent chance of receiving an interview. Your resume is the first formal introduction between you and hiring organizations. It is imperative that your resume clearly and concisely spells out your career objective, skills, education, and achievements. The “targeted resume” is the most effective resume format for getting and keeping the attention of the employer.
THE DIFFERENCE BETWEEN A “CHRONOLOGICAL RESUME” AND A “TARGETED RESUME.” CHRONOLOGICAL (Example on pg 51) In the “olden days” the chronological resume was the format most commonly used. This format lists your educational and work experience in reverse chronological order. By listing your experience all in one “Experience” category, oftentimes unrelated experience ends up distracting from more important experience. For example your most recent experience might be that restaurant job you have to help pay for college expenses and the employer will see that before other relevant experience such as an internship or cooperative education experience. THE TARGETED RESUME (Example on pg 51) Targeting your resume essentially involves choosing particular career goals or objectives and designing a resume to achieve them. If you have done a complete inventory of your qualifications, you should be able to identify strengths that can translate into potential career directions. By creating multiple experience categories (i.e. “Administrative Experience,” “Teaching Experience,” “Other Experience,” etc.) you can help employers focus on those experiences most relevant to the
position you are applying for. If your job search includes multiple job objectives, you can have two or three different resumes which place emphasis on different targeted objectives.
BUILDING YOUR RESUME Your resume is like an advertisement of yourself to a prospective employer.
You want your
resume to look and sound appealing to enhance your chances of being selected for an interview. Ultimately, your resume presents your skills, abilities, and qualifications as they relate to the position you are applying for.
Before developing
your resume it is important to know what skills employers are seeking. SKILLS COMMONLY SOUGHT BY EMPLOYERS • Oral skills • Written skills • Ability to organize and coordinate • Intercommunication skills • Creativity
BUILDING YOUR RESUME: CATEGORIES The following elements are often included in resumes. Arrange whichever categories you use to reflect your strengths in the most advantageous way. CONTACT INFORMATION: Your name, address(es), phone number(s) with area codes. It is acceptable to include your e-mail address. OBJECTIVE: One sentence stating the kind of position you want, the task(s) you want to perform, or the environment in which you wish to work. EDUCATION: Name of institution, city, state, degree, major, and month and year of graduation. You may wish to include would be schools attended overseas; course work directly applicable to the desired job; minor; GPA (overall or departmental). The highest degree earned should be listed first, then continue backward.
CERTIFICATION: Include your area/level of certification and date received EXPERIENCE: Name of organization, job title, city, state, dates of employment or service, and active verb descriptions (*) of responsibilities and duties usually in bullet form. For targeted Resumes you can highlight specific experience: “Administrative Experience,” “Management Experience” “Related Experience,” “Other Experience,” etc. SKILLS: Provide a list of skills or qualifications that you would like the employer to know about that may not come through in other headings. List computer languages, programs, systems, etc. For example: Excellent team player; Work well independently while also in team situations; Excellent oral and written communication skills. HONORS/AWARDS: Academic scholarships, grants, academic honors, awards (e.g. Geology Student of the Year) and Dean’s List (may also be included under Education section) LANGUAGES: Foreign Languages: Define the level of your ability : “Fluent,” “Literate,” “Conversant” PROFESSIONAL MEMBERSHIPS: Professional and community affiliations, clubs/organizations, and student groups. Include name of organization, dates of membership, and offices held, if any. INTERESTS/ACTIVITIES (Optional): Special interests, activities, or travel experiences. REFERENCES: Not Necessary but if you want, the statement “references available upon request” is preferred. List references on a separate page (name, address and phone) which matches your resume paper. Do not send unless they ask for them! OTHER HEADINGS: “Special Skills;” “Publications;” “Professional Development” (training, seminars, conferences, workshops), “Class Projects,” “Study Abroad,” “If you have something else to add that would be relevant, make a heading that’s appropriate and include it!
LAYOUT, FORMAT AND PRINTING FORMAT: • Are general headings (education, experience, etc) consistently presented and set apart in some way from the other material (by capitalizing, underlining, spacing, bold-facing, etc)? • Does the order of material presented emphasize what you intend it to? Is the order logical? Are the items in reverse chronological order (i.e., most recent experience first)? • Is the length of the resume appropriate to the amount of material presented and to the job objective? • Does the resume have an overall neat, readable appearance? Is it easy to scan? Is there sufficient but not excessive white space? PRINTING: • Your resume should be word-processed. • Have it printed on “resume” paper (stationery stores or office supply stores have a selection of paper for resume writing). Use pale colors such as white, ivory, gray, cream, beige, or off-white. Avoid loud and garish colors and bright white. • Test your resume by photocopying it. Oftentimes employers copy your resume and pass it on to others in the organization. CONTENT • Are the topic headings specific enough to invite reader interest? • Is the information presented specific and concise? Is it quantitative where appropriate? • Are accomplishments and problem-solving skills emphasized? • Are your name, address, and telephone number, and email address at the top of the first page? If there is a second page, is your last name and “page 2” at the top? • Is all important information included? • Is extraneous material (hobbies, marital status, age, irrelevant memberships, repetitious information, etc) eliminated?
STYLE • Do sentences begin with action verbs? • Is grammatical style consistent throughout? • Is choice of vocabulary appropriate to your job target? • Are punctuation and spelling correct? • Are sentences and paragraphs of a readable length? (Paragraphs ideally should be no longer than a few lines) • Have extraneous phrases, such as “duties included” been eliminated? • Do any of your phrases or sentences contain personal pronouns? LAYOUT • Fonts: Avoid using Courier, it is a wide font and takes up too much room. Common resume fonts include Times Roman, Helvectica, Palatino. There are many new fonts that look great too. Experiment with your font menu! • Font Size: 11point the average; 10 point is lowest you would want to go.
10 | THE EDGE
• Margins: .5 inch margins top, bottom, right and left are recommended to give you space you need. In Microsoft Word go to “File” then “Page Setup” and change each margin. It is almost impossible to have a one page resume with the default margins. • Bullets are used to highlight verb statements on a resume. It is recommended to go to “Insert” and then select “Symbol” and insert a bullet where you want it. The bullet wizard in Word adds too much spacing that takes away valuable space on your resume. FINALLY: Proofread, Proofread, Proofread!! Always have someone else proof your resume. You have worked so much with your resume you will just not see those typos or mistakes that someone else can spot in seconds!. Career Services offers resume critiques to help you make sure your resume is perfect!
EXAMPLES OF RESUMES CAN BE FOUND ON THE FOLLOWING PAGES
Chronological Resume
Robert Benton 1345 Osprey Way St. Augustine, Florida 33224 (904) 123-4567 Robert.benton@email.com
Education University of North Florida Master of Health Administration
Jacksonville, Florida May 2009
Bachelor of Science in Health Major: Health Science with a track in Health Administration Minor: Business Administration Deans’s List, Golden Key National Honor Society
August 2006
Experience St. Augustine Rehabilitation St. Augustine, Florida Business Service Intern Spring 2008 • Rotated throughout each department working closely with all managers • Assisted with paperwork and filing claims with health care providers • Learned state regulations and federal regulations for each department • Interacted with patients and staff • Participated in lectures and staff meetings • Effectively worked as a team player while also maintaining top performance on individual projects Humana Health Insurance Jacksonville, Florida Customer Service Representative June 2007 – September 2008 • Provide customer service to clients with regards to their insurance policy • Successfully perform in a high volume production environment, consistently meeting or exceeding both quality standards and production quotas JC Penney Sales Associate • Work during holiday season assisting customers with purchases • Won customer service award pin for providing excellent service • Ability to perform well in a high-paced environment
Jacksonville, Florida October 2006 – May 2007
Olive Garden Server/Trainer/Shift Leader • Wait tables in a friendly, customer-service oriented atmosphere • Assist management with new hire orientations • Assure that restaurant servers perform their duties effectively
Jacksonville, Florida March 2004 – August 2006
Computer Skills Proficient in Windows 95, Lotus, WordPerfect and Power Point
Professional Affiliations American College of Healthcare Executives First Coast Healthcare Executives
Targeted Resume
Robert Benton 1345 Osprey Way St. Augustine, Florida 33224 (904) 123-4567 Robert.benton@email.com
Education University of North Florida Master of Health Administration
Jacksonville, Florida May 2009
Bachelor of Science in Health Major: Health Science with a track in Health Administration Minor: Business Administration Deans’s List, Golden Key National Honor Society
August 2006
Related Experience St. Augustine Rehabilitation St. Augustine, Florida Business Service Intern Spring 2008 • Rotated throughout each department working closely with all managers • Assisted with paperwork and filing claims with health care providers • Learned state regulations and federal regulations for each department • Interacted with patients and staff • Participated in lectures and staff meetings • Effectively worked as a team player while also maintaining top performance on individual projects Humana Health Insurance Jacksonville, Florida Customer Service Representative June 2007-September 2008 • Provide customer service to clients with regards to their insurance policy • Successfully perform in a high volume production environment, consistently meeting or exceeding both quality standards and production quotas
Computer Skills_ Proficient in Windows 95, Lotus, WordPerfect and Power Point
Professional Affiliations American College of Healthcare Executives First Coast Healthcare Executives
Additional Experience JC Penney Sales Associate
Jacksonville, Florida October 2006 – May 2007
Olive Garden
Jacksonville, Florida
Server/Trainer/Shift Leader
March 2004 – August 2006
Health Administration
Marcus Welby 1345 Osprey Way • Jacksonville, Florida 32224 (904) 620-2955 • marcus.welby@email.com Education University of North Florida Bachelor of Health Administration *GPA 3.6
Jacksonville, FL December 2014
Relevant Experience University of North Florida Healthcare Projects Marketing Plan Project • Identified a vision and strategy to successfully market a healthcare organization • Conveyed the marketing plan through creative visuals in a group presentation • • •
Jacksonville, FL Spring 2014
Healthcare Finance Project Analyzed the most recent two year financial ratios of a Not for Profit Florida hospital Compared the hospital’s actual financial performance to published industry benchmarks Made recommendations to management to improve performance
St. Vincent’s Hospital Information Desk • Assisted with incoming phone calls and front desk check-in • Directed visitors and family members to desired locations within the hospital Humana Health Insurance Customer Service Representative • Provided customer service to clients regarding their insurance policy • Exceeded production quotas and quality standards every quarter
Spring 2013
Jacksonville, FL August 2013 – April 2014
Jacksonville, FL July 2011-April 2013
Memberships UNF Health Administration Student Association American College of Healthcare Executives First Coast Healthcare Executives Additional Experience JC Penney Sales Associate
Jacksonville, FL October 2010 – March 2011
Olive Garden Server/Trainer/Shift Leader
Jacksonville, FL March 2008 – August 2010
Community Involvement Arthritis Foundation Member of Arthritis Walk Planning Committee • Coordinated advertising and event information • Attended Arthritis Foundation meetings
Jacksonville, FL March 2011 – present
Health Administration
Eliza Brown 7654 St. Johns Bluff Road Jacksonville, Florida 32224 (904) 620-2955 e.brown@email.com EDUCATION University of North Florida, Jacksonville, FL, Bachelor of Health Administration
December 2014
Dean’s List: Fall 2012, Spring 2013 Florida Bright Futures Scholarship: 2010-2014 ACADEMIC WORK Coursework: Managerial Epidemiology Health Care Finance Healthcare Human Resources
Health Information Systems Health Law and Ethics Health Care Marketing
Projects: • Compared the funding sources of two Florida hospitals in a team presentation • Developed a research paper on the effects of leadership on quality care
PROFESSIONAL DEVELOPMENT Florida Department of Elder Affairs, Consumer Assessment Training Global Healthcare Conference, Washington D.C.
October 2013 August 2013
VOLUNTEER EXPERIENCE Clara White Mission, Jacksonville, FL, Volunteer American Red Cross, Jacksonville, FL, Activities Volunteer Hubbard House, Jacksonville, FL, Volunteer
June 2011 -Present June 2012 June – July 2011
WORK EXPERIENCE Target, Jacksonville, FL, Team Leader, Sales Associate • Train team members to be knowledgeable about new product details • Focus on customer satisfaction with products and services Applebees, Jacksonville, FL, Server • Provided prompt service and accurate orders to customers • Maintained a positive attitude in a high stress, fast-paced environment
August 2011-Present
March 2008- April 2010
MEMBERSHIPS UNF Health Administration Student Association
August 2011-Present
Hunter Wilson
Doctor of Physical Therapy
153 Golden Tree Road ● Jacksonville, Florida 32255 ● (904)620-3497 ● hwilson@email.com QUALIFICATIONS • • •
Doctor of Physical Therapy degree pending April 2009; Licensure following graduation Experience working with injured patients in Acute Care, Intensive Care, and Outpatient Settings Ability to customize therapy to the needs of individual patients
CLINICAL EXPERIENCE Brooks Rehabilitation, Jacksonville, FL, Outpatient Clinic, 8 week internship, Spring 2009 • Worked in an outpatient physical therapy setting • Compiled information related to proper back care and posture to add to the Physical Therapy section of Brooks Rehabilitation web page • Attended a staff in-service on McConnell techniques for treating low back conditions Mayo Clinic, Jacksonville, FL, Acute Care Department, 8 week internship, Spring 2009 • Attended Acute Care department in-services and Brain Injury Team Journal Club meetings and weekly multidisciplinary Trauma Team meetings • Participated in physical therapy and occupational therapy co-treatment sessions, as well as tri-treatment sessions between physical, occupational and speech therapy • Participated in wound-care treatment and helped patients adapt to the use of wheelchairs, braces, canes, crutches and prosthetic/orthotic devices. Five Star Physical Therapy, Ponte Vedra, Private Practice, 6 week internship, Summer 2008 • Performed diagnostic and prognostic exams to evaluate muscle, nerve, joint and functional abilities. • Instructed patients in the safe and effective use of pulleys, weight and inclined surfaces and other equipment prescribed for their treatment. UF Shands, Jacksonville, FL, Surgical Intensive Care Unit, 6 week internship, Summer 2008 • Worked primarily with trauma patients and patients with traumatic brain injury • Evaluated and treated patients in the Surgical Intensive Care Unit and general medical floors St. Lukes Hospital, Jacksonville, FL, Outpatient Center, 6 week internship, Summer 2007 • Planned and administered treatments, modalities and therapeutic exercise programs encompassing active and passive ranges of motion, muscle reeducation, massage and electrical/light stimulation nd • Presented an in-service to the staff on understanding and using the Guide to Physical Therapist Practice (2 ed) Memorial Hospital, Jacksonville, FL, Outpatient Center, Practicum, Spring 2007 • Restored function for patients and lessened disabilities following disease or profound injury • Completed items related to outpatient physical therapy on Focus on Therapeutic Outcomes (FOTO) clinical instrument • Excelled in ability to customize/adapt conventional PT techniques to meet the special needs of individual patients.
EDUCATION University of North Florida, Jacksonville, Florida Doctor of Physical Therapy, Expected April 2009 * Eligible to sit for National Physical Therapy Exam University of North Florida, Jacksonville, Florida Bachelor of Science in Health, May 2006 VOLUNTEER ACTIVITIES YMCA, Jacksonville, Florida, Assistant Volunteer, 2006 Flagler Hospital, St. Augustine, Florida, Outpatient Services, 2005-2006 Boys and Girls Club, Jacksonville, Florida, Mentor, 2005
Hunter Wilson
Doctor of Physical Therapy
153 Golden Tree Road ● Jacksonville, Florida 32255 ● (904)620-3497 ● hwilson@email.com EDUCATION University of North Florida, Jacksonville, Florida Doctor of Physical Therapy * Eligible to sit for National Physical Therapy Exam
Expected April 2009
University of North Florida, Jacksonville, Florida Bachelor of Science in Health
May 2006
CLINICAL SKILLS Trauma and Injuries • Worked primarily with trauma patients and patients with traumatic brain injury • Evaluated and treated patients in the Surgical Intensive Care Unit and general medical floors • Attended Acute Care department in-services and Brain Injury Team Journal Club meetings and weekly multidisciplinary Trauma Team meetings • Performed diagnostic and prognostic exams to evaluate muscle, nerve, joint and functional abilities. Therapeutic Modalities • Planned and administered treatments, modalities and therapeutic exercise programs encompassing active and passive ranges of motion, muscle reeducation, massage and heat/water/ice/electrical/light stimulation • Presented an in-service to the staff on understanding and using the Guide to Physical Therapy Practice (2nd ed.) • Completed items related to outpatient physical therapy on Focus on Therapeutic Outcomes clinical instrument • Participated in wound-care treatment and helped patients adapt to the use of wheelchairs, braces, canes, crutches and prosthetic/orthotic devices. Patient Relations • Excelled in ability to customize/adapt conventional PT techniques to meet the special needs of individual patients. • Earned repeated commendations from supervisor and patients for providing high-quality, compassionate care helping patients to maximize their success and live within the limits of their capabilities. • Conveyed therapeutic techniques to a wide range of patients including elderly, pediatric, and those with culturally diverse backgrounds.
CLINICAL EXPERIENCE Brooks Rehabilitation, Jacksonville, FL, Outpatient Clinic, 8 week internship Mayo Clinic, Jacksonville, FL, Acute Care Department, 8 week internship Five Star Physical Therapy, Ponte Vedra, FL Private Practice, 6 week internship UF Shands, Jacksonville, FL, Surgical Intensive Care Unit, 6 week internship St. Lukes, Jacksonville, FL, Outpatient Center, 6 week internship Memorial Hospital, Jacksonville, FL, Outpatient Center, Practicum
Spring 2009 Spring 2009 Summer 2008 Summer 2008 Summer 2007 Spring 2007
MEMBERSHIPS Brain Injury Association of America American Physical Therapy Association
CERTIFICATIONS BLS Certified Lymphedema Certified CPR Certified
VOLUNTEER ACTIVITIES Habitat for Humanity, Jacksonville, Florida, Volunteer Boys and Girls Club, Jacksonville, Florida, Mentor
2006-2007 2005-2006
Doctor of Physical Therapy
Claire Powers 982 Evergreen Terrace Jacksonville, Florida 32892 (904)620-2955 Claire.powers@email.com
OBJECTIVE To obtain a position as a physical therapist that will also utilize strong leadership skills. EDUCATION University of North Florida, Jacksonville, Florida, Doctor of Physical Therapy, Expected April 2014 GPA 3.85 University of North Florida, Jacksonville, Florida, Bachelor of Health Administration, May 2009 GPA 3.7
CLINICAL EXPERIENCE Brooks Rehabilitation, Jacksonville, Florida, Outpatient Clinic, 8 week internship, Spring 2014 Mayo Clinic, Jacksonville, Florida, Acute Care Department, 8 week internship, Spring 2014 Five Star Physical Therapy, Ponte Vedra, Florida Private Practice, 6 week internship, Summer 2013 UF Shands, Jacksonville, Florida, Surgical Intensive Care Unit, 6 week internship, Summer 2013 St. Lukes, Jacksonville, Florida, Outpatient Center, 6 week internship, Summer 2012 Memorial Hospital, Jacksonville, Florida, Outpatient Center, Practicum, Spring 2012
PROFESSIONAL DEVELOPMENT • • •
Member of American Physical Therapy Association Participated in a training seminar on Best Practices Presented research to 50 health educators on Quality Service
WORK EXPERIENCE Blue Cross Blue Shield, Jacksonville, Florida, Quality Assessment Supervisor, June 2009 – May 2011 • Monitored daily activities of 50 staff members and presented weekly updates to senior management • Recommended changes to executives to ensure customer service goals were met • Increased productivity of staff by more than 20% every quarter • Developed assessment measures to streamline quality of service
Solantic Care Center, Jacksonville, Florida, Office Assistant, November 2007 – February 2009 • Assisted with paperwork and filing claims with heath care providers • Facilitated communication between patients, families, and medical staff • Responded to patient concerns and worked to meet their needs in a professional manner
EXTRACURRICULAR ACTIVITIES Student Physical Therapy Association, Jacksonville, Florida, Treasurer, August 2012 - present Race for the Cure, Jacksonville, Florida, Volunteer Coordinator, June 2009 - present Missions Trip, Sao Paulo, Brazil, Volunteer, Summer 2006
Bonnie Turner
Nutrition
153 Golden Tree Road ● Jacksonville, Florida 32255 ● (904)620-3497 ● bturner@nutrition.com EDUCATION University of North Florida, Jacksonville, Florida Master of Science in Nutrition & Dietetics University of Florida, Gainesville, Florida Bachelor of Science in Food Science and Human Nutrition
Expected December 2011
May 2009
PROFESSIONAL EXPERIENCE University of North Florida Internship Community Rotation • Locations: WIC Clinics, Jacksonville Children’s Commission, River City Rescue • Create nutrition education materials on topics like food labels, fiber, and calcium • Research children’s food intake questionnaires for GET Healthy Kids program • Develop weight management presentation for diabetic populations Advanced Clinical Rotation • Location: Mayo Clinic • Assessed and monitored patients with various disease states Clinical Rotation • Location: Shands Jacksonville • Counseled patients on weight loss, cardiovascular disease and diabetes • Oversaw a departmental performance improvement project Food Service Management Rotation • Location: St. Vincent’s Hospital • Performed test tray analysis and food safety inspection • Designed and managed a catering event St. Luke’s Hospital, Jacksonville, Florida Diet Technician • Performed nutrition screening assessments on all hospital floors • Examined medical records for biochemical and laboratory data • Organized and updated patient education material
Fall 2011
Summer 2011
Spring 2011
Fall 2010
January - July 2010
VOLUNTEER ACTIVITIES Publix Wellness Campaign, Jacksonville, Florida Florida Dietetic Association 71st Annual Symposium, Orlando, Florida St. Francis House, Gainesville, Florida
MEMEBERSHIPS American Dietetic Association Jacksonville Dietetic Association
March 2010 July 2010 August 2008 – May 2009
Health Science: Exercise Science
Donald Masterson 876 Bernard Way S. Jacksonville, Florida 52082 (904) 620-2955 d.masterson@email.edu
Education University of North Florida Bachelor of Science in Health, Concentration in Exercise Science Academic Coursework Physical Fitness Assessment Sports Nutrition Biomechanics
Kinesiology and Motor Behavior Exercise Physiology Principles of Strength and Conditioning
Related Experience University of North Florida Clinical Exercise Physiology • Performed graded exercise testing • Assessed heart rate and blood pressure University of North Florida Lab Methods for Exercise Physiology • Created physical fitness programs • Analyzed and reviewed exercise physiology research Dottie Dorian Fitness Center Fitness Trainer • Familiarized members with the facility by providing orientation sessions • Enforced gyms rules and regulations • Scheduled personal training sessions for those requesting additional assistance Physical Therapy Observations Heartland Rehabilitation Services 20 hours Heekin Orthopedic Specialists 15 hours
Jacksonville, FL Expected Summer 2012
Jacksonville, FL Spring 2011
Jacksonville, FL Spring 2010
Jacksonville, FL August 2008 - March 2010
Jacksonville, FL August 2011 Jacksonville, FL May 2011
Certifications BLS/CPR Certified Cardiopulmonary Resuscitation Certified Volunteer Experiences American Red Cross Activities Volunteer Shalom Regional Medical Center Hospitality Center Volunteer Memberships Golden Key Honor Society Exercise Science Student Association
Jacksonville, FL September 2010 - present Miami, FL May 2008 – October 2008
TERESA KENNEDY
Health Science: Community Health
15299 Silver Tree Road Jacksonville, Florida 34567 (904) 620-2955 tkennedy@internet.com EDUCATION University of North Florida, Jacksonville, Florida Bachelor of Science in Health, Concentration: Community Health, Expected April 2012 Courses Include: Foundations of Health Education Planning and Evaluation Health Programs Epidemiology Nutrition & Health RELEVANT EXPERIENCE Mayo Clinic Jacksonville, Jacksonville, Florida Research Assistant/Internship, January 2011 – May 2011 Performed literature reviews to acquire knowledge for a community-based study Determined possible barriers to research recruitment for African-Americans Assisted with Alzheimer’s disease and Dementia presentations Administered Harvard Diet surveys and maintained contact with survey participants Arthritis Foundation, Jacksonville, Florida Member of Arthritis Walk Planning Committee, July 2010 – November 2010 • Solicited sponsors for food and drink donations • Coordinated advertising and event information • Attended Arthritis Foundation Meetings Nemours Children’s Clinic: Physical Therapy Department, Jacksonville, Florida Volunteer, February 2009 – May 2009 • Assisted patients with check-in and scheduled appointments • Observed therapists with patients • Created displays to acknowledge and celebrate patient progress EMPLOYMENT HISTORY University of North Florida Office of the President, Jacksonville, Florida Student Assistant, February 2010-Present University of North Florida Career Services, Jacksonville, Florida Student Assistant, August 2009 – May 2010 HONORS/ACTIVITIES African American Student Union, Co-Chair, Scholarship Committee Dean’s List Florida Bright Futures Recipient
Harold Sims
Health Science: Community Health
7654 St. Johns Bluff Road Jacksonville, Florida 32224 (904) 620-2955 h.sims@internet.com QUALIFICATIONS • • •
Enthusiastic, detail oriented individual focused on health education Utilize communication skills with people of various ages, socioeconomic and cultural backgrounds Experience resolving customer dilemmas using interpersonal skills
EDUCATION University of North Florida, Jacksonville, Florida, Bachelor of Science in Health Concentration: Community Health, Minor: Health Education GPA: 3.6
April 2012
CLASS PROJECTS • • •
Developed detailed health plans for classmates Created and presented a proposal for a childhood obesity program Researched and reported on the current rates and causes of midlife suicide
CERTIFICATIONS CPR Certified HIV/AIDS Certification Florida Department of Elder Affairs, Consumer Assessment Training
June 2011
VOLUNTEER EXPERIENCE Fletcher High School Jacksonville, Florida, Volunteer Association of Social Assistance, Jacksonville, Florida, Human Services Lutheran Social Services, Jacksonville, Florida, Research Assistant
2010 -Present 2010 2009-2010
WORK EXPERIENCE Target, Jacksonville, Florida, Team Leader, Sales Associate • Train team members to be knowledgeable about new product details • Focus on customer satisfaction with products and services
2009-Present
Applebees, Jacksonville, Florida, Server • Provided prompt service and accurate orders to customers • Maintained a positive attitude in a high stress, fast-paced environment
2007-2009
ACTVITIES Eta Sigma Gamma, National Health Education Honors Society, Member
2011-Present
SOPHIE RUSSEL
Prelicensure Nursing
1800 Mockingbird Road Jacksonville, Florida 32224 (904) 620-3497 srussel@email.com OBJECTIVE To gain experience and knowledge in the nursing field. EDUCATION University of North Florida Bachelor of Science in Nursing, Jacksonville, Florida
Expected May 2011
RELEVANT EXPERIENCE Mayo Clinic of Jacksonville: Post Anesthesia Care Unit Volunteer, Jacksonville, Florida • Responsible for patient transport and basic accommodations • Observe physicians and nurses in the PACU • Keep patients’ families informed on patient’s status
December 2008-present
Hospice Volunteer, Jacksonville, Florida • Visited with elderly and care for emotional needs • Assisted the Activity Direction with preparation of events • Observed nurses daily routine and care for ailing patients
May 2006 – August 2008
STRENGTHS Communication skills Conversational Spanish EMPLOYMENT HISTORY UNF Residence Life Resident Assistant, Jacksonville, Florida
August 2008 - Present
Coastal Health Center Administrative Assistant, Jacksonville, Florida
May 2007 – October 2007
Target Customer Service Representative, Jacksonville, Florida
April 2005 - August 2006
HONORS & ACTIVITIES African American Student Union, Co-Chair, Scholarship Committee Dean’s List: Fall 2007, Summer 2008, Spring 2009 Florida Bright Futures Recipient
Carolyn Schmidt
Prelicensure Nursing
4321 Fletcher Road Jacksonville, Florida 32224 (904) 987-6543 c.sichmidt@unf.edu OBJECTIVE To obtain a position in healthcare that will utilize strong communication and leadership skills. AREAS OF EFFECTIVENESS • • •
Possess excellent customer service skills through relating with culturally diverse individuals Strong ability to coordinate individual tasks to support a common goal Two years of experience working with children and adolescents
EDUCATION University of North Florida, Jacksonville, Florida Bachelor of Science in Nursing, Expected May 2011 *Dean’s List, Fall 2008 *Bright Futures Award Recipient
COURSEWORK • • • • •
Anatomy and Physiology 1 and 2 with Lab Lifespan Developmental Psychology Microbiology with Lab Nutrition General Chemistry with Lab
VOLUNTEER EXPERIENCE Mayo Clinic, Jacksonville, Florida, Assistant, 2008 - present Children’s Home Society Jacksonville, Florida, Caregiver Mentor, 2006 - 2008 Habitat for Humanity, Jacksonville, Florida, Volunteer, Summer 2005, Summer 2006
CERTIFICATIONS CPR Certified, 2009 BLS Certified, 2008 HIV/Aids Certification, 2008 WORK EXPERIENCE Walgreen Pharmacy, Jacksonville, Florida, Pharmacy Technician, 2007-2008 Barnes & Noble, Jacksonville, Florida, Customer Service Manager, 2005-2007
DELORIS TUCKER
RN-BSN
1234 Wellness Road Jacksonville, Florida 32224 (904) 123-4567 dtucker@nurses.com OBJECTIVE To obtain further knowledge and skills by pursuing a Master of Science in Nursing degree EDUCATION University of North Florida, Jacksonville, Florida Bachelor of Science in Nursing, December 2011 * Dean’s List St. Johns River Community College, Jacksonville, Florida Associate of Science in Nursing, May 2005 NURSING EXPERIENCE St. Augustine Geriatric Center, Jacksonville, Florida Assistant Director of Nursing, August 2009 - Present •Supervise a nursing staff of 15 •Interview, hire and train all RN positions •Coordinate all functions for yearly state inspections •Received the 2010 Nurse of the Year Award St. Vincent’s Medical Center, Jacksonville, Florida Critical Care Staff Nurse, January 2007 – July 2009 • Member of a multi-disciplinary health care team • Delivered quality care to cardiac, respiratory, medical, and surgical patients • Trained, supervised and evaluated volunteer staff of ten Happy Days Nursing Care Center, St. Augustine, Florida RN Staff Nurse, June 2005 – November 2006 • Provided quality nursing care to respite and chronic patients • Collaborated with LPN’s, Nurses Aides’, and other staff members • Assigned to Alzheimer’s unit for one year COMMUNITY SERVICE Catholic Charities, Jacksonville, Florida Internship, January 2010 – April 2010 • Assisted with the Emergency Assistance program helping families become self-sufficient • Assessed factors that contribute to emergency situations and developed a plan for clients Camp Boggy Creek, Eustis, Florida Outreach through University of North Florida, March 2010 • Supported seriously ill children and their families • Collaborated with colleagues to create new activities for various age groups VOLUNTEER EXPERIENCE Hospice of Northeast Florida, Jacksonville, Florida, June 2007-present American Heart Association, Jacksonville, Florida, March 2004- May 2005 PROFESSIONAL ORGANIZATIONS Florida Nurse’s Association, 2008 - present National Association of Neonatal Nurses, 2006 - present Association of Critical Care Nurses, 2005 - 2007
Athletic Training
Elaine Walker
765 Ocean Breeze Way ● Jacksonville, Florida 34567 ● (904) 620-2955 ● ewalker@email.edu OVERVIEW • Seeking a graduate assistant position with the University of North Texas • Certified Personal Trainer for two years, plus experience with professional and college sports teams • Three years of leadership and management experience EDUCATION University of North Florida, Jacksonville, Florida, Expected April 2014 Bachelor of Science in Athletic Training *GPA 3.94 CLINICAL EXPERIENCE Jacksonville University, Jacksonville, Florida, August 2013 – present Men’s and Women’s Soccer • Evaluate upper and lower extremity injuries, and general medical conditions • Develop treatment programs using manual therapy, thermotherapy and cryotherapy • Oversee rehabilitative exercises in the treatment of acute and chronic injuries. Jacksonville Jaguars, Jacksonville, Florida, April 2013 – July 2013 Professional Football Team • Assisted in conducting pre-season physical examinations • Gathered and organized medical records for free agent and recruiting research • Coordinated pre- and post-practice field setup University of North Florida, Jacksonville, Florida, January – April 2013 Baseball • Assessed and treated athletic injuries using sports therapy techniques • Assisted clinical instructor in recording treatment logs, transcription and therapy progress records • Maintained athletic facility for cleanliness and organization WORK EXPERIENCE YMCA, Jacksonville, Florida, March 2011- present Head Personal Trainer • Develop customized exercise and diet programs for those with obesity, arthritis, and high cholesterol • Oversee five part-time aides, including delegating work tasks and coordinating schedules University of North Florida, Jacksonville, Florida, August 2010 – July 2012 Student Orientation Leader • Facilitated tours of the university for parents and prospective students • Trained co-workers in office responsibilities and specifics of leading on-campus tours • Lead search committees to hire future orientation and tour employees PROFESSIONAL DEVELOPMENT • Attended The NATA Clinical Symposia & AT Expo, June 2013 • Member of NATA, SATA, and ACSM CERTIFICATIONS CPR/AED Certified Personal Trainer
David Finch
Athletic Training
321 Bernard Way S. Jacksonville, Florida 54321 (904) 620-2955 d.finch@email.edu Education University of North Florida Bachelor of Science in Athletic Training *Dean’s List 2012, 2013 Clinical Experience Jacksonville University Men’s and Women’s Soccer • Evaluate upper and lower extremity injuries, and general medical conditions • Develop treatment programs using manual therapy, thermotherapy and cryotherapy • Oversee rehabilitative exercises in the treatment of acute and chronic injuries. Jacksonville Jaguars Professional Football Team • Assisted in conducting pre-season physical examinations • Gathered and organized medical records for free agent and recruiting research • Coordinated pre- and post-practice field setup
Jacksonville, Florida Expected Spring 2014
Jacksonville, Florida August 2013 – present
Jacksonville, Florida Summer 2013
University of North Florida Jacksonville, Florida Baseball Spring 2013 • Assessed and treated athletic injuries using sports therapy techniques • Assisted clinical instructor in recording treatment logs, transcription and therapy progress records • Maintained athletic facility for cleanliness and organization Physical Therapy Observations Heartland Rehabilitation Services 20 hours
Jacksonville, Florida August 2013
Heekin Orthopedic Specialists 15 hours
Jacksonville, Florida May 2012
Certifications Healthcare Provider, CPR and AED Heartsaver First Aid Memberships National Athletic Trainers’ Association Southeast Athletic Trainers’ Association University of North Florida Athletic Training Students’ Assocation Community Activities American Red Cross Club Chairman Shalom Regional Medical Center Hospitality Center Volunteer Missions Trip Church and School Rebuilding
Jacksonville, Florida September 2010 - present Miami, Florida May 2009 – October 2009 Sao Paulo, Brazil March 2009
Reference Document Vinnie Van Gogh
1234 Painters Way Jacksonville, FL 33224 (904) 123-4567 VinnieVanGogh@hotmail.com REFERENCES Ken Parker Director American Heart Association 1234 Main Street Suite 204 Jacksonville, FL 32211 904-123-4567 ken.parker@americanheart.org Dr. Debra Murphy Department Chair and Associate Professor (Art History) Department of Art and Design College of Arts and Sciences University of North Florida 1 UNF Drive Jacksonville, FL 32224 904-620-4037 dmurphy@unf.edu Ellen Housel Assistant Professor, Photography Department of Art and Design College of Arts and Sciences University of North Florida 1 UNF Drive Jacksonville, FL 32224 904-620-4037 ehousel@unf.edu Donald Moore Divisional Manager Southeastern Customer Service Department Citibank 132 Deerwood Park Drive Jacksonville, FL 32225 904-123-5432 dmoore@citibank.se.com