PET PRODUCT CATALOGUE • 2023-2024

PET PRODUCT CATALOGUE

JUNE 2023 - MAY 2024

HELLO PET LOVERS!

As the proud owner of a lovable Golden Doodle named Henry, I know how important it is to make sure our furry friends have the best possible care. That’s why I’m writing to you about some amazing pet products that I know your customers and their pets will absolutely adore

Let’s face it, our pets are part of the family, and we want to make sure they’re healthy and happy. That’s why it’s essential to give them the right nutrition and treats to keep them in tip-top shape. With so many options out there, it can be overwhelming to find the right ones for your pet. But don’t worry, we’ve got you covered!

We know that every pet is unique, and that’s why we offer a wide range of pet food and treats to cater to their individual needs. Whether you have a picky eater, a sensitive stomach, or just want to treat your furry friend to something special, we have something for everyone.

The products offered here are all made with high-quality, natural ingredients, and are free from artificial preservatives, colors, and flavors. We believe in giving our pets the best, just like we would for ourselves.

Give your pet the love and care they deserve with our range of productsthey’ll thank you for it!

Ali Davies VP. Sales and Customer Experience

CONTACT INFO

ORGANIC CERTIFICATION

UNFI Canada is proud to be certified as an Organic Handler under the Canadian Organic Regime. Our certifier for 2023 is Quality Assurance International (QAI), a US based certifier that operates internationally and is authorized to provide certification services under the Canada Organic Regime (COR).

What does this mean for you - our customer? Being certified as an Organic Handler gives you the assurance that we have properly identified products in our catalogue as Organic, and that these products are acceptable under the Canadian Organic Products Regulation.

As a COH (Certified Organic Handler), UNFI Canada is restricted in the use of the term “Organic”. Only products that carry a third party certificate recognized under the COR and that meet the criteria of a minimum of 95% certified organic ingredients are identified as Organic in our catalogue.

As a part of our audit trail, UNFI Canada is required to maintain a current copy of each manufacturer’s organic certificate on file which clearly outlines the products that qualify as Organic. These files are checked and updated on a regular basis and database adjustments are made as required. Copies of certification documents are available upon request.

ORDERING INFORMATION

HOW TO ORDER

To place an order with UNFI Canada, contact our Customer Care Department or sign up to myUNFI, our online ordering system. To sign up on MyUNFI visit: https://www.myunfi.com/enroll/signup

With myUNFI you can research products, place orders, and view your order history, whenever and wherever it is convenient for you. Access the platform via any device - desktop, tablet, or mobile.

ORDERING POLICY

Deadline for submitting orders by fax, phone or email by region is as follows:

2:30 PM per time zone (exception: 11:30 AM for Ottawa) on the day prior to your order shipping out.

Please ensure orders transmitted electronically are submitted by 2:00 PM to allow for transmission time. Any orders received after 2:30 PM will be entered the following day.

MINIMUM ORDER

The deadline for ordering by fax, phone or email is 11:30 AM per time zone the day before your order ships.

P lease ensure orders transmitted electronically are submitted by 11 AM to allow for transmission time. Any orders received after 11:30 AM will be entered the following day.

4:00 PM per time zone on the day prior to your order shipping out.

Please ensure orders transmitted electronically are submitted by 3:30 PM to allow for transmission time. Any orders received after 4:00 PM will be entered the following day.

For prepaid freight details, please see our Freight Incentive Packages (page V). Please note that product pricing is subject to change.

Minimum orders vary by region, see schedule on page 7.

PR ICING

Minimum orders vary by region, see schedule on page V.

Due to fluctuations in foreign exchange and freight rates, all prices are subject to change without notice. If you have any questions regarding pricing, please contact your UNFI Canada Sales Representative.

GU ARANTEED DATING POLICY

UNFI Canada will strive to provide the best dating possible and the guaranteed days should be used as a worst case scenario number. The Guaranteed Code Days number beside each item in the catalogue is calculated from the date the product ships from UNFI Canada’s dock, not when it is received at the store. Claims for short dated product will not be accepted unless expiry date is provided.

Minimum orders vary by region, see schedule on page 7.

DELINQUENT ACCOUNTS

We request that you keep your account within your terms. UNFI Canada reserves the right to hold back shipments when accounts have become past due. Any returned cheques will result in a $45 charge. Any past due accounts that are not resolvable will be submitted to an agency for collection. Any legal and collection fees incurred must be paid by the customer prior to future business.

OUT OF STOCK ITEMS

We make every effort to keep items in stock. However, you may periodically encounter out-of-stock situations. NOTE: We do not enter back orders. Out of stocks do not affect freight incentives as long as original order meets incentive minimum.

GROCERY CENTRAL GROCERY EAST

GROCERY WEST

GROCERY CENTRAL GROCERY EAST GROCERY WEST

CREDITS AND RETURNS

UNFI strives continuously to ensure that all customer deliveries arrive intact and complete as ordered. In any situation where a shipment may appear to arrive otherwise, please refer to the following program guidelines.

Credit requests submitted to UNFI Canada will be reviewed and if approved, processed within two (2) weeks of date of receipt. Credit claims must be made within 24 hours of receipt of goods and are subject to approval by a Sales Manager, or Customer Care Manager.

Please contact the UNFI Claims Administrator for any inquiries.

FREIGHT CLAIMS

Upon receipt of goods, please note the following:

• It is the retailer’s responsibility to verify shipment is received in full and in good condition prior to signing the waybill. Signing the waybill is your acknowledgement of receiving your order in good condition

• Before signing, if you are receiving a sealed pallet by third party carrier, verify that the security tape remains intact and is not damaged in any way. If you see any evidence of tampering of the security tape, note this on the waybill as it is an indication that the pallet may have been disassembled after leaving the UNFI warehouse and will allow for a freight claim to be pursued

• Note any damaged or missing pieces on your UNFI Invoice and waybill and have the driver acknowledge your notations with a clear and legible signature

• Orders signed in good condition will not be subject to future claim

• Please Note: “Subject to Count” is not an acceptable method of receiving orders

A. WHAT IS ELIGIBLE FOR CREDIT CLAIMS:

• Product that is moldy, dented, ripped, crushed, soiled, broken or damaged which occurred during transit, must be documented at the time of receiving on UNFI Invoice (waybill) and/or called into UNFI Credit department within 24 hours of receipt of goods

• Short shipment documented at time of receiving on UNFI Invoice (waybill)

• Mis-picked product that is documented and communicated within 24 hours of receipt of goods

• Product Withdrawal or Recall - which is initiated by UNFI or CFIA

B. WHAT IS NOT ELIGIBLE FOR CREDIT CLAIMS:

• Discontinued product, excess inventory from relines, or past code at store level

• Cuts, temperature neglect, discontinued products, damaged in store after being received, infested product, empty packages or UPCs only, improperly rotated products, product pulled prior to expiry date. It is the responsibility of the receiver to reject any such damaged product to the carrier/driver at the time of delivery.

• Store dated product also known as expired

• Product that was received with valid “UNFI Canada Guaranteed Delivery Policy dating”, see detailed dating parameters

• S hort Shipment claims after an order is counted, signed, received in good condition

• Loss of brand, 30 days post change in Vendor of Record will not be considered for credit

ALL CLAIMS SUBMITTED FOR CREDIT MUST BE ACCOMPANIED BY:

• Customer Name / Account Code / Contact Name and Phone Number

• Date of Claim / Reason for Claim

• Sales Rep full name / Key Account Manager

• Invoice Numbers / Item Code & Description / Quantity / Case Price / Taxes

• Production or expiry date

• Image of UNFI WHITE PICK TICKET and any supporting images to support claim.

PLEASE NOTE: As UNFI Canada does NOT have a guaranteed sale program; any requests for credit on items ordered in error are subject to a restocking fee of 15% on dry goods and 20% on fresh and/or frozen goods. These items must be identified at time of delivery on the invoice provided and submitted within 24 hours. Drivers will not pick up product without a UNFI authorization number.

OPENING A NEW ACCOUNT

To obtain an account application, please visit Unfi.ca and click the ‘get started’ tab or type in www.unfi.ca/getstarted

Please note that we do not offer home delivery or cash-and-carry service.

MINIMUM ORDER REQUIREMENTS & FREIGHT INCENTIVE PACKAGES

PLEASE NOTE: Beyond charges are collect. Order minimums must be met (prior to out-of-stocks) to qualify for 100% freight discount.

- Centre-du-Québec - Chaudières-Appalaches - Sud de la Mauricie - Sud de l’Outaouais

- Bas Saint-Laurent - Côte-Nord - Gaspésie - Nord de l’OutaouaisNord des Laurentides - Nord de la Mauricie - Saguenay-Lac-Saint-Jean

Valley - Delta, Surrey, Langley, Maple Ridge, Aldergrove, Mission, Abbotsford on UNFI Canada Grocery West Truck

Fraser Valley - East of Abbotsford or Mission to Hope on UNFI Canada Grocery West Truck

Island - Only direct service points along Hwy’s 1 & 19 North to Campbell River

Vancouver Island - Only direct service points along Hwy 4 to Tofino

Saltspring Island/Quadra Island

Sunshine Coast, Squamish to Pemberton

Sunshine Coast, Gibsons to Powell River

Okanagan – BC Southern Interior - Only direct service to points along Hwy’s 1 & 12 East to Revelstoke and points south to Osoyoos

Kootenays – East & West - Only direct service to points along Hwy’s 3 & 2A East of Osoyoos to Cranbrook

Cariboo, Central BC, Northern BC, Revelstoke - Only direct service points along Hwy 1 North of Hope & along Hwy 97 North of Cache Creek to Prince George

Alberta - To Calgary or Edmonton only

Saskatchewan & Manitoba - To Saskatoon, Regina or Winnipeg only

Yukon - To Whitehorse only

Northwest Territories (Yellowknife) - To Edmonton

DOGS ARE OUR BEST FRIENDS & IT FEELS LIKE WE ARE THEIRS

Being a dog parent means having unconditional love, emotional support, and constant cuddles every single day. More and more Canadians are adopting dogs for these very reasons – and they become part of the family.

Over the past decade there has been a huge shift in the pet care space from conventional products to more natural and progressive alternatives. Pet parents want

their fur babies to live long, healthy, and fulfilling lives and they are turning to companies that help them achieve this.

At UNFI, we have always valued natural and nutritious products and have the same values for pet care. We have strived to fill our pet catalogue with products that will make your dog’s tail wag a little faster (and maybe drool a little more – sorry!)

DOG FOOD

To A Fridge Near You. Just like other fresh groceries, Freshpet recipes are kept refrigerated from the moment they’re made to the day they arrive in the refrigerator. Fresh is what makes Freshpet dog food different from the rest.

Tender & True is always looking to the future. A future of sustainability, responsibility, and unparalleled quality. It’s easy to feed pets a better diet. Better for them. Better for the environment. Better for all. It’s Tender & True.

DOG FOOD

All natural dog treats that taste as good as they sound! Hand-crafted with only one or two ingredients, the label says it all. Healthy, all natural, and delicious snacking!

Zoë carefully selects ingredients and focuses on healthy natural products so that when pet parents feed Zoë to their furry friend, they can feel confident that their pet is well cared for and experiences the benefits of a complete balanced diet.

made with farm-fresh ingredients. Natural. Delicious. Nutricious. Discover a variety of dog treats made in small batches for the highest

One of Redbarn’s most popular dog treats, is an all-natural white beef femur bone stuffed followed up by free-range, grass-fed cattle bully sticks to support dental health by gently massaging gums and scraping away plaque and tartar buildup.

DOG TREATS

They’re called “treats,” but that doesn’t mean they shouldn’t be as nutritious. Dog Joy® and Dognation® meat treats and chews snacks you can feel good about giving any pooch.

Tender & True premium freeze dried raw dog food treats start with organic humanely raised chicken and turkey, and 100% organic fruits and vegetables to give a pet the best premium-quality ingredients.

Chewing – It’s what dogs do. But many pet parents worry about the potential health risks associated with chewing traditional rawhide. Satisfy their natural instinct to chew with a better alternative: Zoë Better than Rawhide. In three alluring flavours, BBQ Chicken, Peanut Butter and Mint.

CAT PARENTS KNOW

THAT THEIR FURRY COMPANION CAN TURN ANY FROWN UPSIDE DOWN

Feline antics are scientifically proven to increase oxytocin (the feel-good chemical) in our brains – hence the craze for internet cat videos! Cats are further proven to reduce stress and calm the nervous system when they sit with their humans and purr. Cats clearly make our lives better, which is why we want to return the favour.

Scrolling through any cat owner’s camera roll you will likely come across an exorbitant number of

photos of their cat – it comes with the territory. That’s why we offer cat products that make your cat’s coat even more luxurious with highprotein foods and natural shampoos. Rest assured; you will make every cat pic Instagram-worthy.

Our team at UNFI has many cat fanatics, and we back every product inside this book. As more and more people look for better products for their feline friends, we are doing our part to bring them to your stores.

CAT FOOD

Fresh, refrigerated easy-to-serve meals for feline friends containing high-quality real meat or fish as the #1 ingredient, for better nutrition and natural hydration.

Start with the best premium quality ingredients, Tender & True believes your pets should have the same opportunity to eat the high-quality ingredients that we purchase for our two-legged selves.

Zoë cat dry food have none of the bad stuff; no corn, wheat or soy but generous amounts of the good stuff; deboned meat, fresh vegetables and botanicals, vitamins, minerals and antioxidants.

HEMP TREATS

WHY HEMP? WHY NOT?

Fresh SALMON, CHICKEN OR PEANUT BUTTER #1 INGREDIENT

Made with hemp seeds–A complete source of plant-based protein, known for its optimal omega-3 to 6 ratio

CAT TREATS

With an air dried formula, Caledon Farms bakes delicious cat treats slowly to lock in the taste, nutrition, and texture that cats will love. Soft on the teeth and gentle on the tummy, these treats are perfect for rewarding a feline friend.

Premium beef liver and natural wild-caught salmon is in each and every Tender & True Surf & Turf Recipe and is certified sustainable seafood by the Marine Stewardship Council.

Zoë cat treats combine the texture and flavor that cats can’t resist. These delicious treats are grain and gluten free as well as free from any animal by-products and artificial flavors

PET CARE & ACCESSORIES

All Burt’s Bees natural pet care products are cruelty-free, ph balanced for pets and are formulated without parabens, phthalates, petroleum, synthetic fragrances, sls, or dye.

BioBag Pet Waste Bags are made from resin derived from plant starches, vegetable oils and compostable polymers like our other compostable products.

Caboo Bamboo Pet wipes are tree-free and made with ultra soft, extra strong renewable bamboo. Perfect for daily odors and grime, or a quick refresh between baths. Safe from head to tail, for paws, ears, nose, coat and bum.

Catit Collars are made from snag-proof nylon weave that will not shrink or tighten when snagged or scratched by cats.

harness the P OWER

of nature

Burt’s Bees for Pets was developed to deliver only the best to your pets. Made with nature’s finest ingredients, free from harsh chemicals, and pH balanced for pets, Burt’s Bees products clean and nourish your pet’s skin and coat with ingredients you can trust.

Product Categories

Dental | Grooming | Grooming Tools

Made in the USA

Donner seulement le meilleur pour vos animaux de Compagnie avec la gamme de produits pour animaux Burt’s Bees. La gamme utilise les meilleurs ingrédients disponibles dans la nature, sans produits chimiques agressifs, et avec un pH équilibré pour les animaux. Vous pouvez avoir confiance dans les ingredients des produits Burt’s Bees pour nettoyer et nourrir la peau et le pelage de vos animaux de compagnie.

Categories de produits

Dentaire | Entretien du Poil | Materiel de Toilettage

PET CARE & ACCESSORIES

CatSens Organic cat litter is made with 100% organic fine granules and a blend of organic oleaginous edible oils. CatSens offers excellent odour control with a high absorption rate that makes for a long lasting, hygienic, and economical litter

DefinePlanet BooWipes Collection is made of ultra-soft, eco-friendly and 100% bamboo cloth. BooWipe cloths are moistened with gentle cleansers, enriched with natural conditioners, oils (aloe, vitamin E) and deodorizers.

Dogit HOME GUARD Puppy Training Pads with QUICK DRY Technology are great for housebreaking puppies as well as for dogs at any stage of life, and are the ideal alternative to newspaper or litter boxes.

ECOS pet care products provide effective cleaning while using readily biodegradable, plant-powered, eco-conscious formulas.

Bamboo Pet Wipes

Lingettes en bambou pour animaux

P amper pets and the planet

Chouchoutez les animaux et la planète

Made from bamboo fibre 99% naturally derived Bamboo = renewable

Fabriquées à partir de fibre de bambou 99 % d'origine naturelle Bambou = renouvelable

Caboo Bamboo Pet Wipes are tree-free and made with ultra soft, extra strong renewable bamboo. Perfect for daily odors and grime, or a quick refresh between baths. Safe from head to tail, for paws, ears, nose, coat and bum.

The world loses 137 species of plants, animals and bugs each day to deforestation.

DEODORIZING DÉSODORISANT TREE & NYLON FREE SANS ARBRE NI NYLON

PET CARE & ACCESSORIES

Topical flea and tick treatment for dogs. K9 Praventa 360 repels and kills fleas and ticks on contact.

All You Need for a Clean and Fresh Looking Pet. From Clippers to shampoos to brushes, WAHL has a great range of grooming tools and accessories for any pet’s needs

BOWLS

BooBowls are BPA-free, washable, strong, durable and biodegradable. The bowls are also come with a non-skid base to eliminate those messes around the bowls.

DOG & CAT TOYS

NERF DOG toys include optimized design and function by introducing special materials for improved durability and performance. Features such as poly-cotton infill, natural rubber and triple nylon stitching ensure that your pet is getting a safe, high-quality toy.

Tire out an energetic pup with Tonka tough tread balls built with heavy duty rubber to withstand many rounds of fetch and chewing.

From catnip mice to jingle bell balls, Catit cat toys are designed to provide a pet with hours of swatting, chasing and pouncing fun

DOG TOYS

DOG TOYS

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