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ORDERING INFORMATION
TABLE OF CONTENTS
MINIMUM ORDER REQUIREMENTS & FREIGHT INCENTIVE PACKAGES ....................5
BRAND LISTINGS ..........................................8-16 BRAND INDEX
CONTACT INFO
Orders/Customer Care
Toll Free Phone Grocery Central
905.738.4204
Grocery East
514.334.4750
Grocery West
604.276.2411
800.247.0087 866.883.1719 800.663.0049
ordersgrcentral@unfi.com commandesquebec@unfi.com ordersgrwest@unfi.com 866.950.4970 866.883.1719 604.276.8573
Credit/Claims
Mon - Fri, 8:30am – 4:00pm Sun, 10am - 3pm
905.738.4204
866.950.4970
Mon - Fri, 8:00am - 4:00pm (Order before 11:30am the day before delivery)
800.247.0087
866.950.4970 Mon - Fri, 9:00am – 4:00pm Sun, 9am - 4pm
604.276.2411
604.276.8573
Email creditcentral@unfi.com creditsquebec@unfi.com creditsgrwest@unfi.com Accounts Receivable arcentral@unfi.com arcentral@unfi.com arwest@unfi.com Web unfi.ca
ORGANIC CERTIFICATION
UNFI Canada is proud to be certified as an Organic Handler under the Canadian Organic Regime. Our certifier for 2018 is Quality Assurance International (QAI), a US based certifier that operates internationally and is authorized to provide certification services under the Canada Organic Regime (COR). What does this mean for you – our customer? Being certified as an Organic Handler gives you the assurance that we have properly identified products in our catalogue as Organic, and that these products are acceptable under the Canadian Organic Products Regulation. As a COH (Certified Organic Handler), UNFI Canada is restricted in the use of the term “Organic”. Only products that carry a third party certificate recognized under the COR and that meet the criteria of a minimum of 95% certified organic ingredients are identified as Organic in our catalogue. As a part of our audit trail, UNFI Canada is required to maintain on file a current copy of each manufacturer’s organic certificate which clearly outlines the products that qualify as Organic. These files are checked and updated on a regular basis and adjustments are made in our database as required. Copies of certification documents are available upon request.
HOW TO ORDER
To place an order with UNFI Canada contact our Customer Care Department or sign up to myUNFI, our online ordering system. With myUNFI you can research products, place orders, and view your order history, whenever and wherever is convenient for you. Access the platform via any device - desktop, tablet, or mobile. To sign up visit: MyUNFI: https://www.myunfi.com/enroll/signup
ORDERING POLICY
Deadline for submitting orders by fax, phone or email by region is as follows:
Grocery Central
2:30 PM per time zone (exception: 11:30 AM for Ottawa) on the day prior to your order shipping out. Please ensure orders transmitted electronically are submitted by 2:00 PM to allow for transmission time. Any orders received after 2:30 PM will be entered the following day. The deadline for ordering by fax, phone or email is 11:30 AM per time zone the day before your order ships. Please ensure orders transmitted electronically are submitted by 11 AM to allow for transmission time. Any orders received after 11:30 AM will be entered the following day. 4:00 PM per time zone on the day prior to your order shipping out. Please ensure orders transmitted electronically are submitted by 3:30 PM to allow for transmission time. Any orders received after 4:00 PM will be entered the following day.
Grocery East Grocery West
MINIMUM ORDER
For prepaid freight details, please see our Freight Incentive Packages (page 5). Please note that product pricing is subject to change.
Grocery Central
Minimum orders vary by region, see schedule on page 5.
Minimum orders vary by region, see schedule on page 5.
Minimum order is $200. For prepaid freight details, please see our Freight Incentive Packages (page 5).
Grocery East Grocery West
DELINQUENT ACCOUNTS
We request that you keep your account within your terms. UNFI Canada reserves the right to hold back shipments when accounts have become past due. Any returned cheques will result in a $45 charge. Any past due accounts that are not resolvable will be submitted to an agency for collection. Any legal and collection fees incurred must be paid by the customer prior to future business.
PRICING
Due to fluctuations in foreign exchange and freight rates, all prices are subject to change without notice. If you have any questions regarding pricing, please contact your UNFI Canada Sales Representative.
OUT OF STOCK ITEMS
We make every effort to keep items in stock. However, you may periodically encounter out-of-stock situations. NOTE: We do not enter back orders. Out of stocks do not affect freight incentives as long as original order meets incentive minimum.
GUARANTEED DATING POLICY
UNFI Canada will strive to provide the best dating possible and the guaranteed days should be used as a worst case scenario number. The Guaranteed Code Days number beside each item in the catalogue is calculated from the date the product ships from UNFI Canada’s dock, not when it is received at the store. Claims for short dated product will not be accepted unless expiry date is provided.
