Welcome

HELLO FROM HERTS

On behalf of all staff providing services to residents, welcome to the University of Hertfordshire.

We hope that you will be happy with your accommodation and enjoy living with other students. This booklet provides useful information about living in University accommodation. Take time to read this booklet and your Licence Agreement carefully. If you are not sure about anything, please ask and we can help you. At the College Lane Campus, Uliving run the Helpdesk and provide services in the halls. At the de Havilland Campus, Pinnacle PSG run the Helpdesk and provide services in the halls. At both sites, University staff are responsible for student support. At both sites, there are out-of-hours staff who can be contacted outside office hours if help is needed. You will find more information about the service in this booklet.

Please remember that the key to enjoyable communal living is to show consideration for your neighbours. The rules relating to residences support this. Life in University accommodation is very different from living at home and you will meet new challenges and experiences. Most students manage the change extremely well - but, should any problems occur, please do not hesitate to ask for help.