Important Information

Your wellbeing and care are our top priority

International Prospectus 2023

24

Unitec’s compliance with the Code of Practice

We have an important responsibility to ensure that all international students who choose to study at Unitec are well-informed, safe and properly cared for – and we take this responsibility seriously.

Unitec is bound by The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021, as set out by the New Zealand Ministry of Education.

The Code of Practice lays out minimum standards of advice and care that you can expect from us while you’re studying in New Zealand.

You can read more about the Code of Practice on NZQA’s website.

Where you can go to get help

If you have any concerns about your experience at Unitec, the Code provides a procedure to follow for con dential advice or to lay a complaint.

The rst step is to talk to an International Student Support Advisor and le an informal complaint if needed. Then, if your complaint isn’t or can’t be resolved, you can liaise with one of the following agencies:

1. NZQA handles all complaints about alleged non-compliance with the Code of Practice, except for nancial and contractual disputes.

Information on making a complaint about a provider’s compliance with the Code of

Practice can be found on NZQA’s website.

2. iStudent Complaints is the appointed operator of the International Student Contract

Dispute Resolution Scheme (DRS), set up to resolve nancial and contractual disputes.

Code signatories are required to comply with the International Student Contract Dispute Resolution Scheme Rules 2016.

Find out more

For more information, visit Unitec’s website to nd out how to make a complaint.