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2-1-1 in mcdowell county
2012 results Top Caller Needs
Welcome McDowell County! McDowell County residents have a new way to find help! 2-1-1 service to McDowell County began July 1, 2012. There have been some great successes just in the first 6 months of service delivery. More than 200 nonprofit and public service programs are listed in the community resource database. 2-1-1 has already linked nearly 1,000 people in McDowell County with resources, whether through the 2-1-1 phone line or via the online database.
Housing and Utilities
Health Care
Call Types Referral: assessing the needs of callers and identifying appropriate resources Information: responding to specific inquiries about human services Contract: providing services to callers via contracts with outside agencies Advocacy: taking steps on behalf of callers to overcome barriers to services Crisis: performing crisis intervention to ensure the safety of callers or others
>1%
61%
37%
Top Needs by Financial Request
Employment
Legal, Consumer and Public Safety Services
• General Dentistry
Housing Expense
$7,945
60
• Home Rental Listings
Utility Service Expense
$5,071
98
• Housing Expense
Medical Care
$2,500
11
Utility Deposit
$189
11
• Section 8 Housing Choice Vouchers • Christmas Programs
2% Information Services
6% Mental Health and Addictions
2% Transportation
1%
6% Individual, Family and Community Support
Volunteers and Donations
1%
5%
Top Five Unmet Needs Calls
4%
8%
*includes use of the NC 2-1-1 iPhone app
Financial
Education
Food/Meals
Public Database Visits*: 229 Number of Visitors*: 209
1%
3%
8%
*includes follow-up, advocacy and crisis
4%
Other Government and Economic Services
13%
Volume of Service Calls*: 985 Call Records: 725
4%
33%
Income Support and Assistance
5% Clothing, Personal and Household Needs
Arts, Culture and Recreation
<1% Disaster Services
2-1-1 caller stories
what
Jennifer and her two young children needed help with food and transportation after leaving an abusive situation.
2-1-1 callers are saying
If the backbone of our service is our comprehensive database and wide array of technological avenues to connect to it, then the heart is the human connections we develop through our caring, highly trained, referral specialists.
Gerald needed a consumer advocate to help him navigate a benefits program for older adults.
We asked our callers what they thought of 2-1-1, and here’s what they said:
Virginia needed specialized medical therapy for a family member with developmental disabilities.
2-1-1... • points me in the right direction. • has that personal touch. • helps me find the resources I need. • has the latest information. • provides options for finding help. • is the place to turn when searching for services.
Jason needed a job training program for young adults. Help started with 2-1-1. Jennifer, Gerald, Virginia and Jason dialed 2-1-1 to connect to a network of services. 2-1-1 was there for them, providing hope, help, and support when they needed it most.
2-1-1 by the numbers scale and scope
quality and performance
percent of the U.S. now served by a 2-1-1
61,320 hours of operation by 2-1-1 in a year
number of languages 2-1-1 service is available in, via live interpreters
90 170
92
community resource database
18,000
+
providers listed in the NC 2-1-1 database
connect with 2-1-1 1-866-401-6342
percent of providers listed that are nonprofit organizations
48
percent of callers stating they learned new information about community resources by calling 2-1-1
52
percent of providers that are public or government entities
92
percent of service providers stating they are better able to address client needs because of 2-1-1
percent of calls answered within 30 seconds or less
28
84
quality standards in 2-1-1’s accreditation
2-1-1 NC211.org 211info@ unitedwayabc.org
Get the NC211 iPhone app, scan the code:
facebook.com/211wnc twitter.com/211wnc flickr.com/unitedwayabc