DIAL
HOW
WORKS
DAVE CALLS
2-1-1
DAVE IS
CONNECTED TO RESOURCES
DAVE FINDS
HEALTHY FOOD
DAVE’S FAMILY GETS
BACK ON THEIR FEET
DAVE FINDS DAVE FINDS A
BUDGET
JOB
TRAINING
COUNSELOR
FREE / CONFIDENTIAL 24 HOURS / 7 DAYS A WEEK / ANY LANGUAGE
1,902 CALLS IN 2013
FROM RUTHERFORD COUNTY TO NC 2-1-1 ASHEVILLE CENTER 33%
19%
11%
Housing Search, Housing Expense Assistance, Emergency Shelter
Holiday Assistance, Case Management, Parenting
Emergency Food Access, Food Outlets, Community Gardening
7%
5%
HOUSING & UTILITIES
INDIVIDUAL & FAMILY LIFE
9%
FOOD
LEGAL & CONSUMER
HEALTH CARE
Community Clinics, Family Planning, Prescription Assistance
EMPLOYMENT Job Search, Skills Training & Readiness, Career Counseling
Legal Aid, Child Support & Custody, ID and Licenses
4%
4%
2%
2%
2%
MENTAL HEALTH & ADDICTIONS
TRANSPORTATION
CLOTHING & HOUSEHOLD
INFORMATION
INCOME SUPPORT
1%
<1%
<1%
<1%
<1%
GOVERNMENT & ECONOMIC
EDUCATION
VOLUNTEER & DONATE
ARTS, CULTURE & RECREATION
DISASTER
PSYCHIATRIC SERVICES
RENT & MORTGAGE
PUBLIC HOUSING
JOB SEARCH PLACEMENT
HOMELESS SHELTERS
CAREER COUNSELING
HOME RENTAL LISTINGS
HOUSING EXPENSE ASSISTANCE
FOOD PANTRIES
UTILITY SERVICE PAYMENT ASSISTANCE
TOP 10 NEEDS
NC 2-1-1 IN ACTION
IN WESTERN NORTH CAROLINA Jennifer and her two young children needed help with food and transportation after leaving an abusive situation. Gerald needed a consumer advocate to help him navigate a benefits program for older adults. Virginia needed specialized medical therapy for a family member with developmental disabilities. Jason needed a job training program for young adults. Help started with 2-1-1. Jennifer, Gerald, Virginia and Jason dialed 2-1-1 to connect to a network of services. 2-1-1 was there for them, providing hope, help and support when they needed it most.
WHY NC 2-1-1 MATTERS EQUITY IN ACCESS
There are increasing numbers of unmet needs of children, unemployed and underemployed individuals, older adults, the homeless and the “new poor,” but at the same time, many people don’t know how to find help or if help is available. NC 2-1-1 Asheville Center provides all people with a simple, effective way to connect to resources in Western North Carolina. 2-1-1 can be reached on a landline or cellphone, online at www.NC211.org or the NC 2-1-1 app on a smartphone.
WHAT WE’RE DOING
NC 2-1-1 Asheville Center’s geographic coverage includes 7% of the counties in North Carolina, and 2-1-1 Information and Referral Specialists provide referrals to more than 18,000 unique program services, keeping up with the many changes in service hours and eligibility. NC 2-1-1 Asheville Center collects and maps data trends in the health and human services sector, which community decision makers use to develop strategies to address various acute and long-term challenges in the region. In essence, 2-1-1 is a social barometer of our mountain communities.
HOW YOU CAN HELP
NC 2-1-1 Asheville Center should be the first place people turn to for community service information. Please share our materials with your customers, link to our website and forward our e-newsletter. Invite a 2-1-1 specialist to speak at a staff meeting, civic group, professional association or faith meeting. Use 2-1-1 as your source for information about what resources exist and what people in your community need.
GOING BEYOND
When you dial 2-1-1, you are connected to a trained specialist. Many have advanced degrees and are Certified Information and Referral Specialists. Our specialists educate callers about the services they are being referred to so they are empowered to navigate systems and move toward self-sufficiency. When they are unsure a caller has the capacity to follow through or the caller hits a roadblock, our specialists take extra time and follow up to ensure the need is addressed.
2-1-1 1-866-401-6342 twitter.com/211wnc
NC211.org 211info@ unitedwayabc.org
Download the app at UnitedWayABC.org/2-1-1
facebook.com/211wnc
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